WE MAKE PAYCARDS EASY A Paycard Case Study · WE MAKE PAYCARDS EASY A Paycard Case Study Company...
Transcript of WE MAKE PAYCARDS EASY A Paycard Case Study · WE MAKE PAYCARDS EASY A Paycard Case Study Company...
WE MAKE PAYCARDS EASY
A Paycard Case Study
Company profile for Maxim Healthcare Services, Inc.
•Medicalstaffingcompanywith 400locationsnationwide•Over34,000employees paidweekly•Medicalstaffingindustryhas considerableturnover•Workforceisverytransient•Manyemployeeswere ‘unbankable’or‘underbanked’
Formorethan20years,MaximHealthcareServiceshasbeenaproviderofhomecare,staffing,andwellnessservicesacrossthenation.Theircommitmenttoqualityistheheartoftheirbusiness,andthequalityofservicethattheydeliveristhefoundationoftheirongoingsuccess.
GlobalCashCard’srelentless
communicationandworldclass
supporttoallpartieswerekeysto
oursuccessfulimplementationof
apaycardprogram.
BobPearce, DirectorofPayroll
SituationBeforeimplementingapaycardprogram,MaximHealthcarefacedseveralmajorissues.Theseincludedthecostofhandlingandshippingpaperpaychecks,deliverydelaysduetobadweatherorFedExproblems,lostormisplacedchecksbyemployees,andlowemployeeparticipationindirectdeposit.Ontopofthis,therewasareluctanceonthepartofthecompanytosupportpaperlesspayrolloptionsduetoapreviouslyunsuccessfulpilotprogramtheytestedwithoneoftheirbankingpartners.Implementation,support,reportingandcustomerservicefromthebankwas,atbest,marginalandtheprogramwascanceledafteronly4months.
ImplementationTheGlobalCashCardimplementationteamsatdownwiththeDirectorofPayrollforMaximHealthcaretocraftanentirelycustomdesignedprogramthatstartedbylaunchingapilotprogramwithseveralofficesinOhio.TheimplementationbyGlobalCashCardwasconductedcompletelyon-siteandwas100%hands-on,includingvisitswiththeDirectorofPayrollaswellastoadditionalofficesfortrainingastheyexpandedthepilotprogramtoMassachusetts.Globalhelpedorganizeandplanregionalrolloutsoverafourmonthperiod,includingshippingofmarketingmaterialsandcustomizingtrainingwebinars.
Results MaximHealthcarestronglyencouragedemployeestochooseeithertheGlobalCashCardordirectdeposit.Duringthefirstyear,3,000employeeschosetheGlobalcardandover7,000enrolledindirectdeposit.Inaddition,FedExcostsandmailingcostsdroppedbyover$400,000.Thefieldofficesthatwent100%paperlesshadsuchapositiveexperiencethattheybecamethebiggestallieswithMaximleadershipinpromotingtheprogramtootherlocations.
Summary MaximHealthcarewasinitiallyconcernedabouthavingtomandatepaycards.DuetotheeffectivenessofGlobalCashCard’simplementationprogram,theydidnotmandatepaperlesspayrollinanystateandcurrentlyhavea75%participationrateindirectdeposit.Astheprogramrollsouttoalllocations,GlobalCashCardremainsagreatpartnerwithMaximHealthcare,promptlyassistingwithanyissuesthatarise.Theycontinuetohelpplanandimplementmaintenancetrainingforfieldoffices.TheemployeesofMaximHealthcareareenjoyingallthefeaturesthattheGlobalCashCardprogramhastooffer,andoverallparticipationiscontinuingtoincrease.
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TheGlobalCashCard™DebitMasterCard®CardisissuedbyFirst-CitizensBank&TrustCompanypursuanttoalicensefromMasterCard®InternationalIncorporated.TheGlobalCashCard™VISA®PayrollCardisissuedbyMetabank™pursuanttoalicensefromVISA®U.S.AInc.
BobPearce-DirectorofPayrollMaximwaslookingforapaycardproductthatwouldbeeasytoexplaintoour
users;providemobilebankingoptionsandbeinexpensivetousersandthecompany.
Inaddition,weknewwewouldneedassistanceandsupportforanationwiderollout.
Forthoseofusinvolvedwithpayroll,GlobalCashCardwastheclearchoice.
WorkingwithLisaPoncsakandherfieldsupportteam,webeganplanningapilot
programwithseveralofourofficesinOhio.Fromthebeginningitwasclearthat
Global’sapproachwouldbeverydifferentfromourearlierexperience.Lisaandher
teamwere100%hands-on,providingtrainingmaterialssuchaspostersforour
officesandbrochuresandFAQliteraturefordistributiontoouremployees.Theyeven
coordinatedshippingofallmaterialstoouroffices.
Wewerecompletelyimpressedandaftertwomonthsweexpandedourpilotto
includeofficesinMassachusettsandRhodeIsland.
OursuccessfulexperiencecontinuedandwedecidedtoexpandtheGlobalcards
nationwide.Inaddition,wedecidedtocombineourGoGreencampaignwithour
Globalplan.Lisaandherdedicatedteamnevermissedabeat.Global’srelentless
communications,customerserviceandgreatattitudewerevitaltooursuccess.
Thankstotheirexpertise,weestablishedpaycardsinour4regionsacrossthe
countryinalittleover4months.
Fromtheperspectiveofthepayrolldepartment,theGlobalCardisveryeasytouse.
Enrollingnewemployeesiseasyandalltheirdataisprocessedinrealtime.Loading
apaycardforaweeklypaymentisassimpleasdirectdepositandloadingacardfor
instantpayisveryeasyandsecure.MyteamlovesusingGlobal.
OurGlobalCardusersenjoythemanyfeaturesofthecardandwehaveexperienced
lessthan5cardcancellations.
AsMaximcontinuestogrow,weknowwecancountonGlobaltosupportourneeds
andcontinuetoprovidethesupportandexpertisewehavecometoexpect.”
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