WE MAKE PAYCARDS EASY A Paycard Case StudyCompany profile for Chipotle • 20,000 employees •...
Transcript of WE MAKE PAYCARDS EASY A Paycard Case StudyCompany profile for Chipotle • 20,000 employees •...
Company profile for Chipotle
•20,000employees•Firstrestaurantopenedin1993•By2011,Chipotleoperated 1000+locations•Many‘unbanked’or ‘underbanked’employees•HeadquarteredinDenver, Colorado
SteveElls,CEO-“FoodwithIntegrity”isourcommitmenttoalwayslookcloser,digdeeper,andworkhardertoensurethatouractionsaremakingthingsbetter,notworse.It’sourpromisetorunourbusinessinawaythatdoesn’texploitanimals,peopleortheenvironment.ItisthephilosophythatguideseverydecisionwemakeatChipotle.
GlobalCashCardhas
exceededmyexpectations
routinelyandhasgoneabove
andbeyondthenormalcallof
dutyinordertomakesurewe
weresatisfied.
MichaelEvans, PayrollAccountant
SituationChipotlewaslookingforapaperlesssolutionthatwouldreduceprintingcostsandsimplifythepayrollprocess.Notonlydidtheywanttotakeanactivepartinthe“GoGreen”initiativebuttheysawpaycardsasanadditionalbenefittheycouldprovidetotheiremployees.Aspartoftheirduediligence,theyevaluatedthreecompanies:MoneyNetwork,Comdata,andGlobalCashCard.Theyhadthreecriticalfactorsinvolvedintheselectioncriteria:(1)Acustomizedimplementationprocessthatwouldfittheirspecificneeds.(2)Outstandingcustomersupport(3)Fieldsupport.
ImplementationBasedonthecriteriacitedabove,ChipotlechoseGlobalCashCardanddecidedtofurtherassesstheprogramwithapilottestat60differentlocations.TheGlobalCashCardimplementationteamconductedin-persontrainingat40storelocations.TheysuppliedacustomizedimplementationsolutionthatconsistedofmultipletrainingresourcesforstoremanagersandHRgeneralists.Thisincludedonsitetrainingsforstoremanagersandemployees.Whereonsitetrainingwasnotpossible,theimplementationteamconductedwebinarswithstoremanagement.Inaddition,theyemployedacollaborativeprocesstocreatecustomizedtrainingmanualsandprovidedemployeeswithdetailedinformationonthepaycardprogram.
ResultsThepilottestwasdeterminedtobeasuccessandarolloutprocesswasputinplacewiththegoalofhavingtheprogramimplementedinalllocationsbyApril2011.Asthecompleterollouthastakenplace,therehasbeenaveryhighlevelofparticipationinallregions,muchofwhichhasbeenattributedtothecustomizedimplementationprogramdesignedbyGlobalCashCard.
SummaryTheoverallopinionofChipotlemanagementisthatGlobalCashCardhasputthemontherighttracktowardsapaperlesssolution.Atthispoint,someregionsarealreadyashighas90%participation.Inthefuture,Chipotleintendstoincreaseparticipationinordertogo100%paperless.Toachievethis,GlobalCashCardhaspartneredwithChipotletocontinuetoeducatetheiremployeesonthebenefitsofapaycardprogramandencouragethemtoutilizepaycardseffectively.
TheGlobalCashCard™DebitMasterCard®CardisissuedbyFirst-CitizensBank&TrustCompanypursuanttoalicensefromMasterCard®InternationalIncorporated.TheGlobalCashCard™VISA®PayrollCardisissuedbyMetabank™pursuanttoalicensefromVISA®U.S.AInc.
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WE MAKE PAYCARDS EASY
APaycardCaseStudy
WorkingwithGlobalonrollingouta
paycardprogramtoouremployeeshas
beenmorethanapleasure.Comingin,I
hadabsolutelynoexperiencewithpayroll
letalonepaycards,buttheGlobalteam
wasmorethanwillingandabletowork
withmeandshareknowledgeofthe
programandhoweverythingworked.
Globalhasalsoexceededmyexpectations
routinelyhasgoneaboveandbeyond
thenormalcallofdutyinordertomake
sureweweresatisfied.Theoverallservice
hasbeentopnotch;fromleadingand
conductingtrainingsessionsduringtheroll
outandprovidingmaterialsandadvicefor
asuccessfulintroduction,totheextremely
friendlyandaccessiblecustomerservice
teamwhomweusedforour‘everyday’
questionsandissues.
AnothergreatqualityaboutGlobalhas
beentherespectandunderstanding
theyshowtoouremployeeswhen
workingwiththem.Changecanbe
difficultforanyoneandisdoublyso
whenfactoringinaperson’s“paycheck”,
butGlobalhasbeenwonderfulin
calmingmanyoftheapprehensionsand
fearsthatouremployeesmayhavehad
towardspaycards.
MichaelEvans, PayrollAccountant ChipotleMexicanGrill
TestimonialsfromCardholdersatChipotleMexicanGrill
”
”IlikehavingthepaycardbecauseIamabletopay
someofmybillsonlinenowwherebeforeIcouldnot.
MariaLuzTorres ””IlikeitbecauseIdon’thavetoworryaboutcashing
mycheck.IamhappynowthatIamabletogetmoney
outofATM’swheneverIwant.
FatimaMendez””
Itfeelsgoodtohaveanotheroptionofpayment
insteadofhavingtocarrycashatalltimes.Ifeelgood
knowingthatIhaveacardwithaVisalogoandIhave
moneyonthatcardtospendasIplease.Thebestthing
is...itmakesmywalletlookpretty.
BronwinBailey ””
Ifeelthatthispaycardsystemisgreatbecauseit
allowsthepeoplewhodidn’thaveaccesstotheperksof
havingaVisa/MasterCardtonowhavethem.
LeeHer ””
There’sabenefittohavingthecard,havingtheVisa
logoonacardletsyoupayanything,anywhere.
JuanAguirre ””
APaycardCaseStudy-ChipotleTestimonials