WaterNZ Conference AWIO Presentation- draft 3 08-09
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Transcript of WaterNZ Conference AWIO Presentation- draft 3 08-09
![Page 1: WaterNZ Conference AWIO Presentation- draft 3 08-09](https://reader031.fdocuments.net/reader031/viewer/2022030307/58e7dcca1a28ab3a578b5aa9/html5/thumbnails/1.jpg)
2007/2008
Annual Performance
Review
- Auckland Water
Industry
Presenter:
Priscilla Chung – AWG Project Manager
Bassam Halabi – GHD Project Manager
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Presentation Outline
Part 1 – Priscilla Chung
• Introduction
• Objectives
• Project Management Structure
• Programme
• Benefits
Part 2 – Bassam Halabi
• Benchmarking
• Selected results from the Auckland annual performance review
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Part 1
Presented by
Priscilla Chung
Manukau Water Limited
AWG Project Manager
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Participants
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• $667 million turnover
• 1.32 million people served
• 141 million m³ of water produced
• 145 million m³ of wastewater produced
• 22,135 km of pipes
• 870 full time employee
• Over 1,000 contractors
Auckland Water
Industry
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Purpose
TRANSPARANCY
IN PERFORMANCE
Knowledge
Exchange
Reporting
Facts to Customers
Celebrate
Regional
AchievementsBenchmarking
Accountability
Continuous
Improvement
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Project Team
AWG
Sponsor Manukau Water Limited
Priscilla Chung Mark Reynolds
Project Manager Design Manager
Participating
Organisations
Lead persons
appointed for data collation
Data Collection,
Analysis &
Auditing
GHD
Design &
Printing
Consultant
Inside Groups
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Report
Can be downloaded in the following link:
http://www.manukauwater.co.nz/About%20Manukau%20Water/reports_and_publications.htm
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Reported Measures
Environmental• Beach / Lagoon warning days
• Separate / combined sewer
overflow events
• Environmental infringement notices
or abatement notices
Customer Service• Written complaints response
• Average operator connect time
• Customer satisfaction
• Information languages
• Iwi relationship
Quality of Service• Lost time injury frequency rate
• Water interruption frequency and
duration
• Sewer break and chokes
• Habitable floor flooding complaints
Cost and Value• Price of water, wastewater &
stormwater
• Non-revenue water
• Leakage m3/km/day
• Water loss litres/connection/day
• Revenue and costs per property
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Launching Function
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Media Coverage
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Benefits
Transparency Accountability
Better understanding
Opportunities for improvement
Improved efficiency & effectiveness
Pricing
and cost
Performanc
e Value for
money
Environmental
stewardship
Service
reliabilityWater
demand
management
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Part 2
Presented by
Bassam Halabi
GHD Limtied
Consultant Project
Manager
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Benchmarking-
Process
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Highlight- Water
Consumption
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Highlight- Non
Revenue Water
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Cost of
Service/Property
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Cost of Service/
Property-Breakdown
Stormawater
21%
Wastewater
45%
Water
34%
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Price for Standard
Residential User
(200m3/yr)
Effective Weighted Average Costs for Standard Residential User
$243 $250 $259 $261 $256 $268 $279
$354 $380 $392 $392 $383 $370 $378 $394 $420
$254$257
$597$640 $624 $633
$662$699$597 $609
$628$645 $654 $668
$685$708 $720
$653$651$6305.59%4.52%1.50%-2.50%-2.0%0.3%3.3%5.5%
$-
$100
$200
$300
$400
$500
$600
$700
$800
1999/00 2000/01 2001/02 2002/03 2003/04 2004/05 2005/06 2006/07 2007/08
Total Charge p.a. inc GST
Water Charge Wastewater Charge % Annual nominal cost increase
CPI adjusted costs from 1999/2000 % Annual nominal cost increase
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Prices of Other
Services/Residential
Household
$/annum
Water $ 279
Wastewater $ 420
Telecommunications $ 1,502
Petrol $ 1,981
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Cost / Revenue
Ratio
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Other Measures
• Environmental – clean beaches,
sewer overflows, infringements
• Customer service – complaints,
call centre, charter, satisfaction,
stakeholders
• Quality of service – lost of injury
frequency rate, interruptions,
flooding
• Details are in the report
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Final Notes
• The Auckland water industry led the way in New Zealand with its first publication six years ago
• Benchmarking has helped the AWG to improve water services across the region
• Water consumption in AK is one of the lowest in the Country
• Transparency helps to demonstrate value for money
• More work is required to balance cost vs revenue for stormwater service
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Thank You