Water Senegal

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    AFA, AFN, XAG, MGA, THB, PAB, ETB, VEB, VEF, BOB, GHC, CRC, SVC, NIC, NIO, DKK, EEK, ISK,

    NOK, SKK, SEK, CZK, CSK, GMD, MKD, DZD, BHD, IQD, JOD, KWD, LYD, RSD, CSD, SDD,

    TND, YUD, YUM, AED, MAD, STD, AUD, BSD, BZD, BMD, BND, KYD, CAD, XCD, FJD, GYD,

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    HTG, PYG, UAH, PGK, LAK, HRK, MWK, ZMK, AOA, AOK, AON, AOR, MMK, GEL, LVL, ALL, HNL, SLL, MDL, ROL, RON, BGL, BGN, SZL, MTL, ITL, SML, VAL, LTL, CYP, EGP, FKP, GIP, IEP, LBP, SHP, SDP, SDG, SYP, TRL, TRY, GBP, LSL, AZM, AZN, TMM, TMT, DEM, BAM, FIM, MZM, MZN, BOV, ERN, NGN, BTN, XAU, MRO, TOP, XPD, MOP

    Country : SenegalISO member body : Standardization Association of Senegal (ASN)Project team :Project leader : Mr. El hadji Abdourahmane Ndione, Head, Chemistry Office, ASNConsultant : Mr. Khadim Seck, Polytechnic School of Thies, Thies (Senegal)Member : Mr. Barama Sarr, Director General, ASNMember : Mr. Ibrahima Khalilou Ciss, Polytechnic School of Thies, Thies (Senegal)Member : Mr. Abdourahmane Ba, Manager, Quality, Safety and Environment, SDEISO Central Secretariat advisor : Daniele Gerundino, Strategic Advisor to the Secretary-GeneralDuration of the study : July December 2011

    Water Senegal, Senegal

    10

  • 270 Economic benefits of standards Senegal Water Senegal

    10.1 Objectives

    The assessment of the economic benefits of standards is extremely

    important for tracking and prioritizing standardization activities. It

    aims to raise awareness and improve communication, while promot-

    ing the use of standards and encouraging stakeholder participation.

    The assessment of the economic benefits of standards is designed to :

    Allow stakeholders from private and public sectors to better ap-preciate the economic and social impact of voluntary consensus

    standards

    Sensitize policy makers and business leaders to the importance of standardization

    This report presents the result of a project that took place from July

    to December 2011 with the collaboration of la Sngalaise des Eaux

    (SDE), the Polytechnic School of Thise, the ISO member for Sen-

    egal the Senegalese Association for Standardization (l'Association

    Sngalaise de Normalisation (ASN), and ISO.

    10.2 The selected company

    10.2.1 SDE in summary

    Recognized internationally, SDE is a reference in Africa for the man-

    agement of drinking water services. Its successful performance has

    greatly contributed to the viability of Senegal's urban drinking water.

  • 271Economic benefits of standards Senegal Water Senegal

    Geographic distribution of regional plants

    Regional offices Port of call-Centre

    Figure 1 Geographic distribution of regional plants

    SDE operates in the institutional framework described below :

    The State of Senegal defines the global policy The National Water Company of Senegal (SONES) is responsible

    for asset management, for project management of renewal and

    extension works on the infrastructure, and for quality control

    operations

    SDE is responsible for operations The National Sanitation Office (ONAS) is responsible for sanita-

    tion operations

  • 272 Economic benefits of standards Senegal Water Senegal

    Founded in December, 1995, and situated in Dakar, Senegals capital,

    SDE is a private limited company with a capital of XOF 3 billion (CFA 1)

    Francs), distributed as follows :

    58 % for the company Finagestion, a subsidiary of the French group Bouygues

    32 % for private Senegalese investors 5 % for the State of Senegal 5 % for company staffAs a national company, SDE is composed of regional offices across

    the country that report to the head office in Dakar.

    SDE is responsible for :

    Operations and maintenance of infrastructure and equipment Renewal of operational equipment Contractual renewal of networks, connections, meters and elec-

    tromechanical equipment

    Network extensions financed by third parties Study and justification of renewal work and infrastructure expansion Billing and receipt of payment for drinking water and sanitation Communication and customer relationsSDE has managed the production and distribution of drinking wa-

    ter for Senegal's 56 largest urban sites since April 1996. In 2010, its

    turnover was XOF 73.1 billion on production of 146 million cubic

    meters of drinking water, an increase of 5.3 % compared to 2009.

    It serves 520 000 customers representing 5 million people, and has

    1 139 employees (as at 31 December 2010).

    Some key SDE statistics are given in Figure 2 and Figure 3 :

    1) Fixed exchange rate with the Euro : 1 Euro is equal to XOF 655.957 (CFA Franc BEAC)

    and XOF 1 is equal to 0.001524 Euro.

  • 273Economic benefits of standards Senegal Water Senegal

    2004 2005 2006 2007 2008 2009 2010

    Production in thousands of m3 118 710 124 720 129 218 135 390 138 081 139 733 146 973

    Number of staff 1 161 1 155 1 148 1 125 1 139 1 125 1 139

    Recovery rate in % 98.3 97.86 98.2 93.73 93.73 97.6 n/a

    Customers 383 008 412 304 433 675 461 887 485 921 502 238 519 756

    Network yield in % 80.1 80.1 80.2 80.3 79.06 80.58 79.05

    Turnover in billions (CFA) 44.3 46.3 49.8 57.3 59.8 58.7 73.1

    0

    100

    200

    300

    400

    500

    Turnover in billions (CFA)

    Network yield in %

    Customers

    Recovery rate in %

    Sta

    Production in thousands of m3

    2004 2005 2006 20072004 2008 2009 2010

    Figure 2 Statistical evolution of SDE in key indicators

  • 274 Economic benefits of standards Senegal Water Senegal

    2004 2005 2006 20072004 2008 2009 20100

    200

    400

    600

    800

    1000

    1200

    Customers in thousands

    Number of employees

    2004 2005 2006 2007 2008 2009 2010

    Number of employees 1161 1155 1148 1125 1139 1125 1139

    Customers in thousands 383 412 434 462 486 502 520

    Figure 3 Evolution of SDE customers and employees

    10.2.2 SDE and its partnerships

    SDE maintains a corporate citizen profile by conducting numerous

    activities at the national level. An approach integrating drinking

    water, education, health and sanitation is typical of the projects that

    fit within its framework of sustainable development.

    At the international level, specific partnerships are established with

    African water companies to improve benchmarking measures and

    support in specific areas. Agreements with French companies exist

    to support the implementation of new tools and the development

    of staff skills.

  • 275Economic benefits of standards Senegal Water Senegal

    SDE is bound to SONES by a performance contract concerning the

    technical and financial performance to be achieved. The contract

    aims to improve the public water sector through :

    Quality of service Continuity of service Quality of water Transparency of billing Reduction in water losses Recovery rate performance from all subscribersThe performance contract is reviewed at intervals with a view to

    finding solutions that safeguard the interests of each entity and of

    shareholders.

    Technical meetings are routinely held between managers of SDE and

    the staff of SONES to deal with specific subjects such as production

    orders, the contract renewal programme, the five-year plan, the an-

    nual fee, billing, collecting of payments, etc.

    10.2.3 SDE and consumer organizations

    SDE favours good relations with consumer organizations and has

    established a permanent dialogue with these organizations and with

    its clients in order to efficiently manage quality of service, requests

    and claims.

    10.2.4 SDE and its suppliers

    Special conditions are applied to the purchase of products, services

    and outsourcing that have a direct impact on service quality. SDE

    evaluates its suppliers/service providers and subcontractors, and

    selects and defines specific terms to be fulfilled before purchasing.

  • 276 Economic benefits of standards Senegal Water Senegal

    For outsourced services SDE has designed strict rules to be applied

    for the control of its activities, tailored to the risk involved.

    Moreover, SDE aims to develop the skills of its sub-contractors in the

    fields of safety and the environment through awareness of its QSE

    (quality, safety, environmental) policy and by encouraging them to

    comply with statutory and regulatory requirements, particularly with

    regard to markup, wearing of personal protective equipment (PPE), etc.

    10.3 Attitude of the company towards standardization

    10.3.1 Commitment towards standardization

    SDE has become a driver for standardization by helping ASN to

    popularize the use of standards and to educate people through in-

    creased training. The attitude of SDE to standardization is illustrated

    by its certifications :

    ISO 9001:2008, Quality management systems Requirements, providing a model for quality assurance in design/development,

    production, installation and servicing for its entire area and activities

    ISO 14001:2004, Environmental management systems Requirements with guidance for use, providing specifications with guidance for

    use for its entire area and activities (with the exception of th