Watchful Eyes: A Solution Spotlight on Remote Proctoring Technology - ET4Online 2013

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Secure Testing. Anytime. Anywhere. softwaresecure.com Steve Lesser VP Sales and Marketing Software Secure, Inc.

description

An institution’s online education strategy is only as good as the quality of the degree programs that drive it. Proctoring is a valuable tactic to help institutions protect the integrity of their online offerings, and to provide students with a degree they can be proud of--because they earned it. The strategies that drive proctoring in today’s online learning environment vary widely. In this session, we’ll dive into the technology models that are making it possible to deliver exam freedom to the student without sacrificing integrity -- and empowering educational institutions to do what they do best – educate. Software Secure offers a suite of products tailored to suit the varying security needs of institutions looking to provide online exam proctoring options for students.

Transcript of Watchful Eyes: A Solution Spotlight on Remote Proctoring Technology - ET4Online 2013

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Secure Testing. Anytime. Anywhere.

softwaresecure.com

Steve Lesser VP Sales and Marketing

Software Secure, Inc.

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Founded 1999 HQ in Newton, Massachusetts (www.softwaresecure.com) Award-winning solutions for secure, convenient and scalable exam integrity wherever or whenever exams are administered - with different robust security models for variable kinds of computer-based exam.

Solutions for Certification Organizations, Higher Education and K-12 - Online Education and Classroom Environments - Assures integrity of test conditions with patented technology - Authenticates test taker’s ID with biometrics and proprietary monitoring system - End-to-end exam administration services

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Watchful Eyes

A Solution Spotlight on Remote Proctoring Technology

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Online cheating affects everyone’s credentials

“The issue of online cheating concerns many educators, particularly as more students take

MOOCs for college credit, and not just for personal enrichment.”

-New York Times, 2013 "

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72% Admit to

Online Exam Cheating

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Diminished degree value

Accreditation at risk

Tarnished brand

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No one wants to go back to old school

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Traveling to campus takes a beating on resources

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And scheduling a proctor to take an exam is inconvenient

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Live Proctoring - Exams are held at a specific time with humans monitoring students

live via webcam. - Generally speaking, there is one proctor for every 4-10 students;

each proctor monitors an array of computer screens simultaneously.

On-Demand Proctoring

- On-demand proctoring embraces and leverages technology, only involving humans where they can be the most effective.

- Students agree to allow cameras to “watch” them while they take exams; if the cameras pick up anything out of the ordinary, the anomalous behavior is flagged in the recording by multiple reviewers after the exam.

Two main approaches to remote proctoring:

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Pros and Cons: Live Proctoring

Advantages: Immediate correction: Companies that offer live proctoring advertise that because their

proctors observe students while taking an exam, they can correct suspicious behaviors as they happen.

Replicates traditional proctored setting: These vendors also claim the approach is meant

to do for online learners what human proctors do in traditional exam rooms.

Drawbacks: Requires Scheduling: students need to schedule the exam for a specific time. Expensive: Exams cost more— to cover the overhead of paying for a human to proctor. Risk: Giving an unknown proctor control over test-takers' computers might increase

security risks for student’s or organization’s computer equipment. “Judge and jury”: Burden on determining what is cheating, and what to do about it is

borne by the proctor, who is doing the same for multiple exams/schools.

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Pros and Cons: On-Demand Proctoring Advantages: Convenience : Because students can take exams anytime, on-demand proctoring is

convenient as it requires no scheduling.

Affordable: Less expensive for students. Utilization of technology means that cost is significantly lower (between 30-40 %) than human-based approaches.

Scalability: Since no human resources are required to watch the exam in real-time, the

solution is more scalable and can be available for use at any time by student.

Effective & Accountable: “Record and review” system records the entire exam session, serving as a record or evidence. System can automatically notify students of prior exam policy violations next time they log in to take an exam, no need for human interaction.

Drawbacks: Timing: Critics allege that this approach doesn’t prevent cheating before it occurs but instead

responds to cheating afterward.

Institutional Responsibility: In cases where video review leads the vendor to suspect a student of cheating, onus is on the school to review the ‘marked’ integrity events .

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Using Technology Just Makes Sense . . .

“The developing technology for remote proctoring may end up being as good — or even better — than the live proctoring at bricks-and-mortar universities”

Douglas H. Fisher, Professor - Vanderbilt University

-New York Times, 2013

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Why On-Demand has a distinct edge:

1. As on-demand “record and review” proctoring solution is technology-driven, there’s no limit to the number of exams an institution can manage at a given time.

2. On-demand proctoring enables exams to be monitored without humans keeping watch, students can take tests from anywhere at any time.

3. Affordability is one of the most attractive aspects of online education, the on-demand proctoring model becomes the best/obvious choice as it's the lowest-cost option.

Bottom Line: Students choose an online course or program for the flexibility of studying anytime-anywhere. Adding rigid requirements like exam scheduling disrupts the anytime learning model. on-demand proctoring is more convenient and less expensive.

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Award-winning technology for online proctoring

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Patented lock down technology

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Remote Proctor NOW: On-Demand Testing Utilizes student’s own webcam and microphone -

they can be taking a test in less than five minutes!

Continuously records webcam view and desktop to ensure compliant exam conditions

No need to schedule time or rely on a proctor’s

schedule to take a test Cost effective method to provide remote test

proctoring – flat rate, $15 per exam. No hidden fees

Each test video is reviewed by 2-3 certified proctors to catalog report on all exam policy violations

You don’t have to just take our word for it, you’ll see all suspicious video for yourself

Can work with any test delivery system, with 24x7

tech support

Added security strengthens cheat and question theft prevention by disabling applications and processes

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How it Works – Test-taker

Step 1: Authenticate & Access Exam

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How it Works

Step 2: Select Exam

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How it Works

Step 3: Verify Identity

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How it Works

Step 4: Take Your Exam

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Authenticate Record Review Report

How it Works - Backend

Access

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Efficient record and review model

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We work with the partners schools do

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Why Software Secure?

Software Secure’s products were developed to meet the growing need in the marketplace to provide a technology approach for proctoring and securing the online exam environment and,

To help institutions achieve greater efficiency, lower costs, provide a level playing field, and above all - deliver convenience without compromising exam integrity.

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Secure Testing. Anytime. Anywhere.

softwaresecure.com

Steve Lesser VP Sales and Marketing

Software Secure, Inc. [email protected]