WastMgt Collection Proposal

BREVARD COUNTY, FL

Submitted in response to:

REQUEST FOR PROPOSALS RFP # P-4-12-23 SOLID WASTE AND RECYCLE COLLECTION SERVICES

Due Date and Time:

September 13, 2012 @ 2:00pm Submitted by:

Waste Management Inc. of Florida 7382 Talona Drive West Melbourne, FL 32904 1-800-341-4299

Brevard County, Florida Request For Proposals For

Solid Waste and Recyclables Collection Services Due: September 13, 2012 @ 2:00pm

[1] Printed on Recycled Paper

Tab 1: Letter of Introduction




Tab 1: Letter of Introduction




Tab 1: Executive Summary For more than forty years, Waste Management has had the opportunity and pleasure of serving the residents of Brevard County. It has never been easy, and it’s never been “business as usual”. In the business of solid waste collection, the unusual is the usual. When tropical storms or hurricanes have threatened or struck the Space Coast, Waste Management has been an integral part of the preparation and recovery, providing the resources and services necessary for our customers to recover and move on, even if what was needed was far outside the scope of any contract. Our employees have interrupted burglaries and notified police, and constantly help protect the neighborhoods they serve; they’ve answered the call when our unique expertise was needed, whether after a flood, a tornado, or even a fish kill. Yes, we’ve even shoveled piles of dead fish, because that’s what was needed to protect the health, safety and welfare of our customers in Brevard County. Every workday, for more than forty years, Waste Management trucks have departed our yards in Cocoa and Melbourne before dawn, not knowing quite what would be out there, but knowing that it was going to be picked up before the day was done. Each week, our local fleet of more than 170 vehicles and over 300 employees—drivers and helpers, customer service representatives, mechanics, operations support, supervisors and management—together perform more than 400,000 collection operations under the terms of our contract with Brevard County. Including all of our contracts in Brevard County—the cities of Cocoa, Cocoa Beach, Indialantic, Indian Harbour Beach, Malabar, Melbourne, Palm Bay, Satellite Beach and West Melbourne—we perform almost 45 million operations each year for our 475,000 Space Coast customers. Our employees are competent and proud of their work. Combined, they have over twenty-six centuries of experience here in Brevard County—2,664 cumulative years of knowing how to do our jobs and serving our customers as they expect. This experience and comfort in our roles is invaluable and irreplaceable, and is reflected in our ability to perform each of those 45 million operations to the expected service standard more than 99.9% of the time. When we make mistakes—and with 45 million chances, anyone will make mistakes—the challenge then becomes to fix them fast, which we also are proud to report that we do, more than 99% of the time, as well. These results are a testament to the experience and professionalism the employees of Waste Management possess, and the appreciation we all have for the opportunity to partner with Brevard County in serving our neighbors and friends. This workforce, our greatest asset, is supported by North America’s leading provider of integrated environmental solutions. Waste Management and its 45,000 employees nationwide serve over 21 million residential, industrial, municipal and commercial customers. Waste Management Inc. of Florida (WMIF), is the local subsidiary that provides service across the Sunshine State, operating from 70 facilities in Florida with more than 3,500 employees. Looking forward, Waste Management is industry leader in developing new solutions for extracting value from the materials we manage for our customers. Our renewable energy projects produce more renewable energy than the entire solar industry in the United States—eight times more. Waste Management is also North America’s largest residential recycler, processing more than 12.9 million tons of material last year, enough to fill a train more than 3,130 miles long.




Tab 1: Executive Summary

Waste Management has performed several transitions for Brevard County over the years. In 1989, we introduced curbside recycling to County residents, and separate yard waste collection started in 1992. In 1998, we initiated a free “backdoor” service to help those residents who are physically unable to deliver their receptacles to the curb. In 2006, we began offering single-stream recycling to cities in Brevard County, and successfully transitioned County residents in 2008. All of these service enhancements that we take for granted today were the result of thorough planning and cooperation on the part of Brevard County and Waste Management, working together. (page 13) Since 2006, Waste Management has transitioned more than 80,000 municipal households to cart-based collection for solid waste and/or recycling. The success of these transitions is measured by our customers positive responses, both to the new services—surveyed residents have an up to 90% satisfaction with our programs—and to Waste Management itself, with more than 90% of Brevard County residents reporting satisfaction with our services and operations when asked. (page 14) As you take the time to learn more about our management (page 15), recycling (page 17), customer service (page 18), maintenance (page 19), safety (page 20), environmental protection (page 21), and operations (page 22) teams and programs, note the depth, experience and unique capabilities that Waste Management offers Brevard County—for both the expected and the unexpected. We take our role in serving our customers seriously. In response to Brevard County’s Request for Proposals, Waste Management has proposed services and pricing for both manual collection of solid waste and recycling (the “Base Bid”) and for automated collection (the “Alternates”). The Base Bid, or status quo, service is offered in accordance with all RFP requirements, with no exceptions. We have a demonstrated track record of success with this service for Brevard County and have proposed a competitive, cost-effective rate for residential, commercial and industrial customers. Our proposal for Alternates 1, 2 and 3 are equally compelling, as consumer preference and the industry continue to shift toward automated collection at a rapid pace. Waste Management’s proposal not only incorporates all of the RFP requirements, without exception, but enhances the services offered by proposing a new service fleet largely powered by clean compressed natural gas (CNG). Waste Management is the largest operator of natural gas-powered trucks in the industry, with over 1,700 CNG-powered trucks on the road today and 31 existing CNG facilities nationwide, including two in Florida. The benefits of CNG-powered trucks include steep reductions in air pollutants and engines that are one-sixth as loud as current diesels. As part of our proposal, Waste Management would install CNG infrastructure in Cocoa and Melbourne for our use, with a future option of making public pumps available for our county and municipal partners and other users. (page 31) Waste Management also proposes, if awarded Alternates 1 and 2, or 3 (countywide automated collection), to heavily invest in new capabilities in Brevard County, expand our workforce and take single-stream recycling to a new level on the Space Coast: a new, $12 million, state-of-the-art Material Recovery Facility (MRF). The Brevard County MRF would employ 30-35 county residents and provide advanced capabilities to support Brevard County’s current and future needs, and be a regional asset. The Brevard County MRF would be designed, built and operated at Waste Management’s sole expense and be online within two years of contract signing. This facility would join the existing WMIF network of recycling processing facilities in Orlando, Tampa and Miami. (page 32)





With an estimated $37 million economic impact in the county over the first decade alone, the Brevard County MRF is Waste Management’s response to the rapid adoption of single-stream recycling in the county—particularly if the County elects to proceed with automated cart-based collection. In locating a facility in Brevard, Waste Management believes that the Space Coast can be a model for residential and commercial recycling, which further reduces dependence on landfilling and with the potential of becoming a meaningful revenue source for the County in coming years. Our staffing and route planning methodology are provided in extensive detail to reflect the insight we have as the incumbent service provider. Service schedules and route structures are proposed that would ease collection for residents and ensure excellent—not adequate, but excellent—coverage and redundancy for the services offered. (page 37) As part of all of our service proposals, Waste Management is prepared to accept all of the recyclable materials outlined by the County, and proposes to expand the scope of acceptable materials by including high volume items, including plastic #1-7 containers (not just bottles), bulky rigid plastics, and aseptic drink boxes and gable top containers. The inclusion of these materials will further expand the Brevard County Recycling Program, enhance the County’s landfill diversion efforts and increase the rebate paid to the County as part of this proposal. With these additions, Brevard County’s Recycling Program will be one of the most comprehensive in the State of Florida. (page 44) Waste Management proposes a realistic and feasible transition plan for both manual and automated collection, which is focused on frequent, in-depth cooperation with Brevard County and multi-method outreach and education for residents and businesses. Our experience and the success of our local management, operations and customer service teams with conversions on behalf of municipalities in the County are well-documented. Success includes on-time deployments and transitions, a 140% increase in recycled material countywide and highly favorable resident feedback on the services provided and Waste Management’s operational qualities. (page 46) Promotion of service changes or new services is critical. Waste Management proposes to use a dedicated team of local personnel to help communicate the services adopted by the County, along with multiple communication methods with the public, including print, advertising, face-to-face and website/social media. (page 47) Though not included in the required elements of the response, Waste Management has documented its tangible contributions to improving the economic vitality and quality of life in Brevard County. We live here, too, and the success of our community is our success. These contributions of volunteer time, in-kind service and financial support are multi-decade commitments Waste Management has made as a trustworthy and responsible corporate citizen and community partner. Our support of the County’s economic development and military retention efforts is deep, as is our support of key community organizations and events. Since 1988, Waste Management has committed more than $3 million and thousands of volunteer hours in supporting these community events and organizations. (page 28)

Rendering of the proposed 8,000 ton/month Space Coast Material Recovery Facility.





As part of this proposal, Waste Management is prepared to grow those contributions to efforts that are of keen interest to all County residents. We offer a new partnership with the Brevard Zoo, which Waste Management has supported since inception with in-kind service donations, by helping the zoo retain and compost its waste for new beneficial uses. We also offer to support key initiatives, including the United Way of Brevard’s Annual Campaign and the development of the Brevard County Field of Dreams sports complex designed for those with special needs. We also offer what we believe to be a unique partnership with Brevard County. As the County continues to aggressively pursue new businesses to establish themselves in Brevard, and encourage existing businesses to stay and grow, Waste Management proposes to help defray the County’s cost to provide economic development incentives, particularly in this challenging fiscal environment. In all, these contributions—in addition to those made by Waste Management historically—total an additional $1 million investment in our community. We are proud to offer them and excited to share in the future success of each of these efforts. Finally, in addition to replying to all of the required elements of the Request for Proposals, Waste Management has proposed several additional enhancements to the RFP scope for Brevard County to consider. Proposals include an expanded revenue share with the County for future growth in commercial recycling (beyond the residential revenue share that is included with the RFP), as well as a proposed service enhancement to the Base Bid that would include automated cart collection for recycling only. In addition, Waste Management offers, for information purposes, a number of additional products and services, including a curbside household hazardous waste collection and recycling service and recycle-from-home kits for household fluorescent bulbs. (page 48) Waste Management’s knowledge of Brevard County, its residents, their needs, and our understanding of the community are all on display in the enclosed proposal. We have served Brevard’s residents, on the good days and the hard days, and we’ve tightly integrated ourselves into the community. It has been the distinct pleasure of three generations of Waste Management employees to protect the health, safety and welfare of Brevard County’s residents and businesses. It is a job that, when done well, receives little attention or fanfare. Waste Management has done that job for more than forty years and looks forward to continuing as Brevard County’s chosen vendor, and partner, for the future, as well.

Example of a new composting facility proposed in partnership with Brevard Zoo.




Tab 2: Table of Contents

Table of Contents

Tab Description

1 Letter of Introduction & Executive Summary ................................................................... 1

2 Table of Contents .............................................................................................................. 7

3 Qualifications and Experience

Firm Background and Experience .............................................................................. 9

Service Transition History ........................................................................................ 13

Staff Experience ....................................................................................................... 15

Satisfactory Past Performance .................................................................................. 24

Community Commitment ......................................................................................... 28

4 Project Approach

Collection Services ................................................................................................... 29

Organization ............................................................................................................. 45

Transition Plan ......................................................................................................... 46

Program Promotion ................................................................................................. 47

Financial Capability .................................................................................................. 48

WMIF Proposed Enhancements ............................................................................... 48

5 Price Form ......................................................................................................................... 54

6 Required Proposal Forms

Signed/Notarized Request for Proposals ................................................................. 60 Addenda Nos. 1 -6

Signed Acknowledgement of Evaluation Criteria .................................................... 61

Reference Form ....................................................................................................... 81

Compliance Sheet .................................................................................................... 82




Tab 3: Qualifications and Experience: Firm Background and Experience

Proposer should provide a brief description of the firm’s background and history, including

the number of years in business, size, range of activities, strength, stability, awards, and other recognition.

Waste Management Inc. is North Americas leading provider of integrated environmental solutions. We partner with our customers and communities to manage and reduce waste from collection and disposal while recovering valuable resources and creating clean, renewable energy. Our 45,000 employees are committed to Environmental Performance — our mission to maximize resource value, while minimizing environmental impact so that both our economy and our environment can thrive. Serving over 21 million residential, industrial, municipal and commercial customers, Waste Management posted $12.52 billion of revenues in 2012. Waste Management’s (WMIF) operations across Florida provide vital services to homes, schools, businesses and government facilities. WMIF is a corporation organized under the laws of the State of Florida filed on March 30, 1964. WMIF is a wholly owned subsidiary of Waste Management Holdings, Inc. (Holdings), a Delaware corporation. Holdings is a wholly owned subsidiary of Waste Management, Inc. (WMI), a Delaware corporation that is traded on the New York Stock Exchange. Waste Management’s Corporate Offices are located at 1001 Fannin St., Houston, TX. As the leading provider of Comprehensive waste and environmental services in North America, the company is strongly committed to a foundation of financial strength, operating excellence and superior customer service, focused at the local level. The company’s network of operations includes 379 collection operations, 342 transfer stations, 283 active landfill disposal sites, 18 waste-to-energy plants, 118 recycling plants, 106 beneficial-use landfill gas projects, and 8 independent power production plants. These assets enable Waste Management to offer a full range of environmental services to nearly 21 million municipal, residential, industrial and commercial customers.

Florida Area Operations Waste Management’s Florida Area is comprised of 18 Local Hauling Districts, 15 Landfills, 24 Transfer Stations, 4 Material Recovery Facilities, 2 Construction & Demolition Recycling Facilities, 2 Organics Recycling Facilities, 4 Waste-to-Energy Plants and a state of the art Customer Service Center (CSC). Local Hauling Districts span from Jacksonville to Wildwood and south to Naples, across the state to Key West, Puerto Rico and portions of southeast Georgia. Our network of Transfer Stations are strategically located throughout the area to facilitate the movement of waste to our landfills. Our owned and operated landfills are state of the art and we are proud of our compliance records with regulatory authorities.




Tab 3: Qualifications and Experience: Firm Background and Experience Brevard County Operations In, and adjacent to, Brevard County, we currently have facilities in Cocoa, Melbourne, Vero Beach, Ormond Beach and Orlando. WMIF’s Cocoa and Melbourne operations, both subsidiaries of Waste Management of Florida, currently hold municipal collection contracts with Brevard County, Indian River County, the cities of Cocoa, Cocoa Beach, Fellsmere, Indialantic, Indian Harbour Beach, Malabar, Melbourne, Palm Bay, Satellite Beach, Sebastian and West Melbourne. In total, we provide environmental services to over 540,000 residential, 10,000 commercial and 1,000 roll-off customers in Brevard and Indian River Counties. The WMIF Brevard County workforce is backed by the knowledge, experience, and resources of North America’s largest environmental services organization.

Waste Management’s Melbourne Hauling (formerly Harris Sanitation) incorporated in 1968. Situated on 9.25 acres in West Melbourne, WM Melbourne’s facility included administrative, operating and maintenance facilities, as well as a new recycled materials transfer station built in 2010 to handle the increased volume of recyclable material being collected in Brevard County. Melbourne Hauling operates 110 pieces of specialized equipment, including 33 state-of-the-art Automated Side Load collection trucks. The WM Melbourne Team includes 203 drivers, helpers, maintenance technicians, operational support and local management.

Waste Management’s Cocoa Hauling (formerly Western Waste) is situated on a 5.6 acre parcel on Lake Drive in Cocoa since 1968. Administrative, operating and maintenance facilities are all located on site. Cocoa Hauling operates 71 pieces of specialized equipment, including Automated Side Load collection trucks. The WM Cocoa Team consists of 104 employees including drivers, helpers, maintenance technicians, operations support and local management.

WASTE MANAGEMENT

IN FLORIDA

WM Employees 3,500+ WM Facilities 70 Collection Districts 18 Transfer Stations 24 Material Recovery Facilities 4 C & D Recovery Facilities 2 Landfills 15 Renewable Energy Plants 4 Organics Processing Facilities 2 Customer Service Center 1




Tab 3: Qualifications and Experience: Firm Background and Experience Waste Management Achievements & Awards

Renewable Energy - Waste Management produces more renewable energy than the entire solar industry in the United States. Our renewable energy projects create enough energy to power more than one million homes.

In 2011, Wheelabrator processed more than 7.5 million tons of municipal solid waste into 4.5 billion KWH of electricity, enough to power 705,000 homes.

From the current renewable energy projects at our landfills, we supply enough energy to power nearly 500,000 homes, or the equivalent of more than 2 million tons of coal. Recycling - As North America’s largest residential recycler, Waste Management managed more than 12.9 million tons of material that was recycled or reused in 2011. In one year, we managed enough material for recycling or reuse to:

o fill a train nearly 258,293 cars long, or 3,130 miles. o fill a football field to a height of more than 3.97 miles. o fill more than 168,819 Boeing 737s.

By the year 2020, we expect to increase the amount of materials we manage to more than 20 million tons per year.

For more, Please review the Waste Management 2011 Sustainability Plan on the enclosed CD.




Tab 3: Qualifications and Experience: Firm Background and Experience

Relevant Experience for WMIF Brevard Operating Units All franchises include residential and commercial service unless otherwise noted.

Municipal Customer Services Provided Service Method # Customers Current Franchise

Brevard County MSW, YW & Recycling Manual 98,100 1988 – Present

Brevard County (Pilot Area)

MSW, YW & Recycling (Residential)

Automated (MSW & YW) Manual (Recycling)

1,800 2006 – Present

City of Cocoa MSW, YW & Recycling Automated (MSW) / Manual (Recycling)

5,500 2007 – Present

City of Cocoa Beach MSW, YW & Recycling Automated (MSW) / Manual (Recycling)

5,800 2003 – Present

City of Fellsmere MSW, YW & Recycling Manual 1,200 2006 – Present

Town of Indialantic MSW, YW & Recycling Automated

MSW & Recycling 1,150 1996 – Present

City of Indian Harbour Beach

MSW, YW & Recycling Automated

MSW & Recycling 2,900 1990 - Present

Indian River County MSW, YW & Recycling Manual 35,400 2002 – Present

Town of Malabar MSW, YW & Recycling Manual 970 1989 – Present

City of Melbourne MSW, YW & Recycling Automated


City of Palm Bay MSW, YW & Recycling Automated


City of Rockledge Recycle Processing N/A 90 tons/mo 2011 – Present

City of Satellite Beach MSW, YW & Recycling Automated 4,000 1989 – Present

City of Sebastian MSW, YW & Recycling Manual 5,600 2003 – Present

City of Titusville Recycle Processing N/A 150 tons/mo 2011 – Present

City of West Melbourne MSW, YW & Recycling Automated 6,100 2011 – Present

Selected Relevant Experience for WMIF Florida Operating Units

Municipal Customer Services Provided Service Method # Customers Current Franchise

Lake County MSW & Recycling Manual 16,000 2009 – Present

Sarasota County MSW, YW & Recycling Manual 92,000 2004 – Present

Hillsborough County MSW, YW & Recycling

(Residential) Manual 81,000 2006 – Present

Manatee County MSW, YW & Recycling Manual 54,000 2000 - Present

Osceola County MSW, YW & Recycling Manual (MSW) /

Auto (Recycling)** 52,000 2005 – Present

Collier County MSW, YW & Recycling Automated 103,000 2005 - Present

MSW = Municipal Solid Waste; YW = Yard Waste; ** Osceola County initiated automated recycling 9/4/2012

Proposer should describe its past and ongoing experience providing services of a similar nature to those requested herein. The service descriptions should include the dates such

services were provided, the number and types of customers, the type of service (manual or automated), and other relevant information.




Tab 3: Qualifications and Experience: Service Transition History

Proposer should explain its experience with transitioning into providing collection services,

supplanting another provider.

WMIF has successfully performed numerous transitions, both in Brevard County and around the State of Florida. In Brevard, WMIF was tasked with introducing new curbside services during the period of the current County franchise, dating back to 1988:

1989: Introduction of curbside recycling collection in Brevard County and its municipalities. WMIF delivered recycling bins to every household in Brevard County as part of a statewide mandate to increase solid waste diversion rates.

1992: Introduction of separate yard waste collection. Prior to 1992, yard waste was mixed with household garbage. With the 1992 contract amendment, a separate collection, including additional manpower and equipment, along with a resident education program, was instituted.

1998: A second mass distribution of recycle bins was launched, along with the introduction of “backdoor” service for residents who are physically unable to deliver their receptacles to the curb.

2008: Introduction of single-stream recycling. Prior to single-stream recycling, residents sorted their materials into three separate bins: paper, plastics and glass/metal. With single-stream processing available to Brevard residents through an advanced WM-operated processing facility in Orange County, residents became able to commingle their recyclables in one bin, which further simplified participation and increased diversion from the landfill.

Each of these significant changes required significant capital and manpower commitments from Waste Management to execute, working in partnership with Brevard County Solid Waste. Transitions to Manual Service As the incumbent provider, WMIF is currently poised to continue operating manual service as a ‘status quo’, requiring minimal transition. The local WMIF management and operations team will coordinate with Brevard County Solid Waste and the County Manager’s office to develop resident education and literature to promote service transitions, if any, and the enhanced Brevard County Recycling Program. Transitions to Automated Service Locally, WMIF has successfully transitioned numerous municipalities to automated service with great success. Each transition required significant capital for carts and equipment, employee training, enhanced communication with the municipality and in-depth, multi-method resident education.

Since 2006, WMIF has transitioned more than 80,000 households in Cocoa, Cocoa Beach, Indialantic, Indian Harbour Beach, Melbourne, Palm Bay, Satellite Beach and West Melbourne, most of which have an automated service similar to that proposed for Brevard County. In addition, WMIF and Brevard County Solid Waste have been conducting a, 1,800-home pilot program using carts for solid waste and yard waste in the unincorporated Indialantic area since 2006. The pilot, which was assessed through a survey conducted in December 2006, continues to this day.




Tab 3: Qualifications and Experience: Service Transition History Resident Assessments of WMIF Automated Service Transitions Waste Management has conducted three surveys to determine the success of transition to automated cart service and the value of automated service to residents: the Indialantic pilot area, via mail, in December 2006 and telephone surveys conducted by a third-party company in both Melbourne and Palm Bay. In each case, the surveys were conducted 6-12 months after the transition and similar questions were asked. Results represent those respondents that indicate they “Agree” or “Strongly Agree” with the question asked.

For samples of WMIF-produced transition and educational literature, please review the CD enclosed with this proposal.

Brevard County Pilot

Melbourne Palm Bay

Respondents 623 556 558 Date Conducted December 2006 July 2011 October 2011

Carts keep neighborhood cleaner 92% 91% 85%

Carts improve neighborhood image 87% 91% 86%

Carts are more convenient to use 80% 85% 72%

Recycling has increased with cart usage

Not asked 76% 78%

Overall satisfaction with cart program 88% 90% 79%

Overall satisfaction with WM’s operations/service

90% 93% Not asked

Top resident comments, by category (No summary) More convenient Recycling easier

Looks better Good containers

Good containers Looks better Brevard County 2006 pilot survey conducted via mail by WM with 1,781 surveys distributed and 623 returned. Melbourne

and Palm Bay telephone surveys conducted by Global Marketing Research Services with a statistical confidence rate of 95% and a 4.1% margin of error.




Tab 3: Qualifications and Experience: Staff Experience

Contract Management and Administration Tim Hawkins – President, Waste Management Inc. of Florida: [email protected] In his position as President of WMIF, Tim Hawkins oversees the operations of Waste Management’s Florida Area and its 3,500 employees. The Area consists of the following operations: 18 Local Hauling Districts, 15 Landfills, 24 Transfer Stations, 4 Material Recovery Facilities, 2 C&D Recycling Facilities, 2 Organics Recycling Facilities, 4 Waste-to-Energy Plants and a state of the art Customer Service Center (CSC). Mr. Hawkins has strategic, financial and operations responsibilities for the overall businesses for both the franchised and open markets. Waste Management has employed him for 13 years holding various positions in Sales and General Management in TN, MS, LA, AR and FL. Prior to working for Waste Management, he held various positions with sales, sales management and business development positions with BFI, a publicly traded solid waste firm for 7+ years. Prior to joining Waste Management, Mr. Hawkins was a loan officer with Leader Federal Bank. He holds a Bachelor of Business Administration degree from Middle Tennessee State University in Murfreesboro, TN. Mr. Hawkins, as the senior executive with responsibility for all aspects of WMIF, has intimate knowledge of the operational and financial performance of each of WMIF’s franchises, including Brevard County, and is engaged in every aspect of WMIF’s daily operations and strategic plans. Most recently, Mr. Hawkins directed the transition of several municipal customers to automated collection, including Osceola County and the City of Tamarac, and led the management team that successfully developed and opened, in February 2012, the new Tampa Recycled Material Processing Facility, which will process more than 100,000 tons of recyclable material in 2012. Milo Zonka, Government Affairs Manager: [email protected] Mr. Zonka has more than 15 years of diverse administration and complex project management experience, as well as an extensive background in local government operations. Prior to joining Waste Management, Mr. Zonka worked in the airline operations and investment management fields as both a department manager and as principal of his own firm. In the last five years, Mr. Zonka has served as a City Councilman and Deputy Mayor, Vice President of the Space Coast League of Cities, Vice Chairman of the Space Coast Transportation Planning Organization and a Trustee of the Florida Municipal Insurance Trust. He joined Waste Management Inc. of Florida in 2011 and is responsible for local government and community relations in Brevard and Indian River counties. Mr. Zonka’s current and recent affiliations include Board of Director positions with Economic Development Commission of Florida’s Space Coast, Keep Brevard Beautiful, Cocoa Beach Chamber of Commerce, Palm Bay Chamber of Commerce and LEAD Brevard. Mr. Zonka holds a B.S. in Aviation Management from Florida Institute of Technology, is an FAA-licensed commercial pilot and aircraft dispatcher, and holds certifications as a Certified Financial Planner™ and LEED Green Associate.

Proposer should identify the primary contact person and professional and supervisory personnel who would work on the project. Resumes of each person should be provided with

emphasis on their experience with similar projects.

mailto:[email protected]





Tab 3: Qualifications and Experience: Staff Experience Milo Zonka (cont.) Mr. Zonka has served as primary administrative point of contact for each of the municipalities and county governments in his area of operation, including Brevard County, since joining Waste Management. In addition, he managed the communications and interactions with the public during the automated transitions for Satellite Beach and West Melbourne in 2011. Michael Lewis, Senior District Manager, Melbourne Hauling: [email protected] Twenty-six (26) years of experience with Waste Management. Mr. Lewis started with Waste Management as a driver in February 1986. His positions in the company include Safety Manager for two districts, Memphis and Jackson in Tennessee; Commercial Route Manager in Tampa, Florida; Commercial Route Manager in Orlando; and, Operations Manager at Waste Management of Orlando, with general management responsibilities in the areas of Operations, Customer Service, Safety, and Employee Relations. Mr. Lewis began his duties as District Manager of Melbourne Hauling in early 2011. Mr. Lewis has managed the daily operation of WMIF’s Melbourne Hauling company for almost two years, including fleet operations, maintenance, safety and contract compliance. Mr. Lewis oversaw the fleet additions necessary to accommodate the City of West Melbourne’s transition to automated service in 2011, as well as extended weather-driven operations following the October 2011 “No Name Storm” and 2012’s Tropical Storm Isaac. Jim Tuggle, Site Manager, Cocoa Hauling: [email protected] Twenty-three (23) years of experience with Waste Management. Mr. Tuggle started with Waste Management as a driver in August 1989 after serving as a police office for 7 years. Mr. Tuggle began his duties as WMIF’s Cocoa Hauling Operations Manager in January 2001 with direct responsibility for Commercial and Roll off. Prior to 2001, Mr. Tuggle worked at WMIF’s Melbourne Hauling location, with general management responsibilities in the areas of Operations, Customer Service, Safety, and Employee Relations. His previous positions in the company include Street Sweeping Supervisor and Recycle Route Manager. Mr. Tuggle has managed the daily operation of WMIF’s Cocoa Hauling company for twelve years, including safety and contract compliance. Mr. Tuggle oversaw the fleet additions necessary to accommodate the Cities of Cape Canaveral, Cocoa and Cocoa Beach transition to automated service, as well as extended weather-driven operations following 2004’s Hurricanes Charley, Frances, and Jeanne, also Tropical Storm Fay (2008), the October 2011 “No Name Storm” and 2012’s Tropical Storm Isaac. Mr. Tuggle serves as a board member for the Cocoa YMCA, the Moment of Truth Outreach program to combat crime, and Keep Brevard Beautiful.






Tab 3: Qualifications and Experience: Staff Experience Eddie McManus, Florida Area Director of Recycle Operations: [email protected] Mr. McManus has more than 21 years of experience in the waste and recycling industry, including 19 years with Waste Management. He is responsible for the oversight of all of Waste Management’s recycling processing facilities in the state of Florida, working closely with over 100 municipalities to assure their recycle programs are properly managed. In total, more than 500,000 tons per year is processed and marketed through Mr. McManus’ facilities. With a staff of six direct report managers, he currently manages six facilities throughout the State. Mr. McManus holds a B.S. degree in Finance and Accounting, and MBA from Louisiana State University. Mr. McManus directs all of the facilities that currently handle Brevard County’s recyclable materials, including facilities in Pembroke Pines, Miami and Orlando. Mr. McManus oversaw the development of the Tampa RMPF/MRF, which opened on time in February 2012. About WMIF’s Recycling Operations Waste Management currently owns and operates 31 single-stream facilities. In the past four years, WM processed over 11.5 million tons of single-stream material. Since the late 1990’s, our management and engineering teams, working hand-in-hand with our WMIF subsidiary, conceived and executed more economical and higher yield processes, continuing transition to single-stream capacity, adding materials and better recovery along the way for a host of communities nationwide. Waste Management has worked with American and International experts in material separation, image recognition technology, advanced screening, air conveyance, high-speed baling, “smart” computerization of processing systems and motor controls, and other separating and cleaning techniques, to evolve the single-stream approach to allow lowest cost collection with highest yield. Waste Management is committed to grow, and we have pledged to triple our recycling volumes to 20 million tons per year in North America by 2020 with single-stream being a core component of that strategy. Our success in collecting, handling and communication of single-stream recycling is readily apparent in the 140% increase in recycling volumes in 2010-11 in Brevard County as WMIF converted the majority of municipalities to single-stream automated cart collection.

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Jan - Sept 2010: Almost all of Brevard County is using Single Stream Recycling in 14-gallon bins. Indialantic is the only city using 96-gal carts for recycling. Average: 1,027 tons/month.

Sept - Nov 2010: Melbourne and Palm Bay convert recycling to 64-gallon carts.

Nov 2010 - Nov 2011: Other 2011 conversion to recycling carts: Satellite Beach (May); West Melbourne (July); Rockledge (Oct); Indian Harbour Beach (Nov). Average: 2,438 tons/month.

Dec. 2011: Begin conversion of commercial recycling to single stream.

tons

Expansion of Single Stream Recycling





Tab 3: Qualifications and Experience: Staff Experience Customer Service - Pat Fugnitto, Florida Area Customer Experience Manager: [email protected] Waste Management employee for 22 years with over 30 years industry experience in all facets of the business including Operations, Billing, Customer Service, Training and Systems. Pat has held management positions at the Site, Area and Corporate level. As the Florida Area Customer Experience Manager her responsibilities include customer care and service including the Call Center, Service Standards and Recovery, Customer Insight program, as well as a customer advocate. Mrs. Fugnitto manages the Leesburg Customer Service Center (CSC) for WMIF, and is responsible for the supervision and training of the 85 Customer Service and Inside Commercial Representatives, all of whom have been handling residential and commercial call volumes from Brevard County for several years. About WMIF Customer Service WMIF’s state-of-the art Leesburg, FL Customer Service Center’s primary roles are customer service, billing, issue resolution and emergency management. 53 Customer Service Representatives and 33 Inside Commercial Representatives handle thousands of calls each day for customers in Brevard County and around the state. By centralizing customer service, Waste Management maximizes consistency, professionalism and redundancy in its operation. The Leesburg CSC, located northwest of Orlando, is designed to operate in the event of almost any emergency, with provisions and generator power to operate independently for at least one week in the event key services are lost. Waste Management has added an additional level of redundancy into its call handling capabilities by linking all 21 CSCs in North America. Each CSC has all of the other centers, and a combined 1,500 representatives, available to support their local operation if need be. All pertinent customer information, by contract, is available on the WM Green Pages system, so representatives elsewhere across the country have all of the detail of the Brevard County contract and can handle inquiries seamlessly. This capability is unique in the industry, and it has been tested—as recently as August 2012 with the surge in Florida call volumes during Tropical Storm/ Isaac’s approach toward Florida. In other circumstances when a call center experienced high call volumes or was forced to close (as happened in Seattle in 2011 when blizzard conditions prevented employees from safely getting to work), WM’s CSC network has continued to function seamlessly and our customers’ needs met.

CUSTOMER EXPERIENCE COUNTS

# of Leesburg CSRs 52 Total WM experience 143 years # of Leesburg ICRs 33 Cumulative experience 63 years Total Brevard calls handled in the last 12 months: 132,673

Average answer time: 36 sec

Average call duration: 4:38 min





Tab 3: Qualifications and Experience: Staff Experience Brian Clifford, Melbourne/Cocoa Senior Fleet Manager: [email protected] Mr. Clifford is responsible for WMIF’s Fleet Maintenance Programs at its Orlando, Cocoa, Melbourne and Vero Beach locations. He manages a fleet of primary equipment and continually focuses on effective management of all fleet and maintenance activities, including high training and safety standards, cost control and management development. Mr. Clifford had 23 years’ experience in the trucking industry with 15 years with Waste Management. He is responsible for the maintenance of 300 collection vehicles with 40 direct reports. About Waste Management’s Industry-Leading Preventative Maintenance Program Waste Management’s preventive maintenance program ensures all of our vehicles perform at an optimal level. Our entire fleet participates in a regular, preventative maintenance program that ranks among the most aggressive in the industry. Waste Management invests more than one-third of the cost of machinery and equipment in preventative maintenance on its vehicles. We have also established best practices for the preventative maintenance of our vehicles to ensure the safety of our drivers and rolling stock. Waste Management goes well beyond the Department of Transportation’s (DOT) routine requirements (which require a full inspection every year) with our 150-hour maintenance program in which full inspections are conducted multiple times per year. Effectively, Waste Management conducts the equivalent of a DOT inspection on its vehicles every 150 hours. Environmental focus Environmental and safety features of all WMIF highlight our commitment to provide the safest and most efficient fleet possible, by equipping collection vehicles with the following features:

Steel hydraulic piping to reduce the number of hydraulic hoses in our trucks. This eliminates hydraulic fluid leaks that can cause customer complaints.

A 5-minute maximum idle time limit - after which the engine turns off to reduce fuel consumption and exhaust emissions.

“Pack at idle” systems that reduce noise and exhaust.

Electromagnetic or hydraulic driveline retarders. These retarders are silent and provide additional braking capacity.

Waste Management’s vehicles are equipped with 8” wide rear-brake lining, which increases braking capacity and improves vehicle safety.

Waste Management also uses synthetic or semi-synthetic fluids that allow for extended oil-drain intervals in engines, transmissions, differentials, and hydraulic systems. Use of these fluids also reduces the amount of virgin petroleum stock required and the amount of used oil that needs to be recycled.





Tab 3: Qualifications and Experience: Staff Experience Chuck Mehlhorn, Florida Area Safety Manager: [email protected] Mr. Mehlhorn has 12 years of experience in the waste industry and 17 years’ experience in Safety. He is responsible for the oversight of all of Waste Management’s safety compliance and training and works closely with the Corporate Safety Services team as well as the regulatory agencies in Florida and at the federal level. Mr. Mehlhorn holds a B.S degree in Industrial Safety as well as a Master’s in Education from the University of Central Oklahoma. He previously managed the safety program in WM’s Oklahoma and the North Texas, Oklahoma and Arkansas Market Area and was a District Manager overseeing the daily operations of Oklahoma City Hauling and Dallas Hauling. About WMIF’s Safety Program At Waste Management, safety is far more than just a program or strategy. It is a philosophy that is embedded in the way we work, the decisions we make, and the actions we take. With 42,000 employees and almost 22,000 trucks on the road every day, we fully recognize the responsibility to hold ourselves to the highest standards for the protection of our customers, our employees, and the communities we serve. Our goal is to attain world-class safety and, more importantly, to be the safest company in our industry. WM is continuing to drive and lead the environmental services industry with strong safety statistics. WM has standardized industry safety measurements and requirements across our more than 1,100 sites to ensure that we protect our customers, our employees, and the public. WMIF Brevard County Safety Metrics Waste Management benchmarks its safety programs internally and versus the transportation industry overall. Statistics are valuable in determining areas of strength and weakness and assist in developing best practices and identifying business units that require additional attention. WMIF’s Brevard County operations in Cocoa and Melbourne both have a 40+ year operating history and stable leadership. The results of this experience and stability can be measured in the Total Recordable Injury Rate (TRIR), an OSHA standard, which reflects workplace safety by measuring injuries per 200,000 work hours, and the Vehicle Accident Recordable Rate (VARR), which is externally focused on how our operation impacts the communities we serve by measuring the driver hours between accidents. WMIF’s Brevard County operations are averaging 2.44 TRIR in 2012, less than half the OSHA-reported solid waste industry average of 5.4, and we currently have an average VARR of 25,612 hours between accidents, or the equivalent of commuting an hour each day for 98 years accident free. WMIF’s Safety Program, dedicated team and experience result in a healthier workforce and a safer community.





Tab 3: Qualifications and Experience: Staff Experience Jim Christiansen, Florida Area Environmental Protection Manager: [email protected] Born and raised in Rockledge, FL, Mr. Christiansen has over twenty years of experience in the environmental, engineering, and logistics fields, including five years at Waste Management. Mr. Christiansen, and a staff of four direct reports, is responsible for ensuring that Waste Management operations at over 90 facilities in Alabama, Florida, and Georgia are conducted in compliance with all applicable permit and regulations and in conformance with Waste Management’s Environmental Management System (EMS). He holds a B.S. Degree in Electrical Engineering and Applied Physics from the University of Miami (FL) and an M.S. in Environmental Science and Engineering from the Colorado School of Mines in Golden, CO. Prior to joining Waste Management, Mr. Christiansen served as a Superfund Project Manager for the U.S. EPA and as an engineering officer in the U.S. Army. About WMIF’s Environmental Management System

WM’s Corporate Environmental Policy establishes the vision for our EMS. The Policy states, in part: Waste Management is committed to protecting human health and the environment. This commitment is a keystone of all that we do, reflected in the services we provide to customers, the design and operation of our facilities, the conditions under which employees work, and our interactions with the communities where we live and do business. We will be responsible stewards of the environment and protect the health and well being of our employees and neighbors.

Environmental Aspects and Impacts - WM’s EMS focuses on preventing, correcting, and ultimately reducing impacts associated with our operational activities by focusing on eliminating Environmental Impacts, including spills or leaks from vehicles and releases to surface water or groundwater; eliminating Regulatory Impacts, including regulatory inspection-alleged issues, warning letters, violations, and enforcement actions; and, eliminating Community Impacts, including odors, litter, noise, dust, and spills or leaks.

Monitoring & Measurement - WM uses the EP Dashboard programs as a multipurpose, integrated system to monitor, measure, report, and track environmental aspects and impacts through closure/completion. Measured by the Environmental Incident Rate (EIR), this system is used to measure, track and report environmental performance across three areas: the environment, our communities and the regulations. Specific incidents include regulatory incidents or agency identified violations (AIVs) are recorded for each site and are reported to corporate within 24 to 48 hours of receipt via the Environmental Incident Reporting System; environmental incidents that occur at our operations are compiled from various systems identified in the EIR, including spills/leaks from vehicles that hit the ground; and, public comments relating to the environment are collected by customer service representatives or site managers. The company’s stated goal is continuous year-over-year improvement in EIR.





Tab 3: Qualifications and Experience: Staff Experience Route Operations Moises Andaluz, Residential Route Manager (Cocoa): [email protected] Mr. Andaluz has six (6) years experience with Waste Management. He started his career with Waste Management as a driver trainer in 2006, becoming a Residential Route Manager in 2011. Mr. Andaluz supervises residential routes in Brevard County and would continue in that role. Before coming to work for Waste Management, Moises was a driver trainer/CDL Examiner for the Orange County School Board in Orlando. Brandon Bourgeois, Residential Route Manager (Cocoa): [email protected] Mr. Bourgeois has two (2) years of experience with Waste Management as a Route Manager in Cocoa. Before joining WM, Mr. Bourgeois worked for the Louisiana Secretary of State as an Election Specialist. He currently works with the residential line of business and would continue in that role. Christopher Cook, Residential Route Manager (Melbourne): [email protected] Mr. Cook has fifteen (15) years of experience with Waste Management. Mr. Cook started in 1997 as a recycling driver. He was promoted to Lead Driver in 1999 and to Route Manager for the south Brevard recycling collection operation in 2001. Mr. Cook is a municipal Route Manager and supports WMIF’s Brevard County operation. David Dealy, Residential Route Manager (Melbourne): [email protected] Mr. Dealy has six (6) years of experience with Waste Management. Mr. Dealy started his career with Waste Management as a driver trainer, and as such is currently a residential route manager for Melbourne Hauling. Mr. Dealy has supervised residential routes in Brevard County since 2011 and would continue in that role. Michael Gromatski, Residential Route Manager (Melbourne): [email protected] Mr. Gromatski joined Waste Management in 2012. His previous operations management experience includes 10 years as a facility and events manager at Harvard University and work as a facilities and operations manager at the Kennedy Space Center Visitor Complex with a focus on park cleanliness and the environment. Mr. Gromatski currently supervises residential routes in Brevard County and would continue in that role.

Julio Gonzalez, Residential Route Manager (Melbourne): [email protected] Mr. Gonzalez joined Waste Management in 2012 after completing 22 years of service with the United States Marine Corps as a Motor Transportation Chief. He has severed several combat tours in Iraq in the transportation field. Mr. Gonzalez has supervised residential routes in Brevard County since the beginning of this year and would continue in that role.

James Mack, Commercial Route Manager (Cocoa): [email protected] Mr. Mack has twenty-eight (28) years of experience with Waste Management. He started as a driver in Cocoa with Western Waste and was promoted to residential route manager. In 2011, Mr. Mack’s role changed to Commercial/Rolloff Route Manager and would continue in that role.











Tab 3: Qualifications and Experience: Staff Experience

Horace Perry, Residential Route Manager (Melbourne): [email protected] Mr. Perry has thirty (30) years of experience with Waste Management. He came to Florida and started his working career as the head wrestling coach at Cocoa High School and working at Kennedy Space Center as a quality assurance inspector on the Space Shuttle. He started his career with Waste Management in 1984 as a helper on a residential truck, and was promoted to Residential Route Manager in 1985, supervising WM’s route operations in Melbourne. James Shamblen, Commercial Route Manager (Melbourne): [email protected] Mr. Shamblen has nineteen (19) years of experience with Waste Management. After retiring from the military in 1993, Mr. Shamblen returned home to Brevard County and joined Waste Management as a Residential Driver. Over the next seven years he received several promotions, as a Driver Trainer in 2000, Residential Route Manager in June 2008 and he was named Commercial Route Manager in 2012, managing collection operations for all of south Brevard County, a role he would continue. Sara Hayes, Industrial Sales/Customer Support: [email protected] Mrs. Hayes has thirty-five (35) years of experience with Waste Management. A graduate of Eau Gallie High School and Brevard Community College, she started her career with Waste Management as the payroll clerk and as such continued to move into more responsible positions with the company. Mrs. Hayes’ previous experience includes Sales Manager and Customer Service Manager for Melbourne and Indian River County. Mrs. Hayes is currently responsible for all industrial sales activity for Brevard and Indian River County. About WMIF’s Operations Team Since being awarded the service contract by the Brevard County Board of County Commissioners in 1988, Waste Management’s employees have performed approximately 400 million (400,000,000) services for Brevard County residents Waste Management’s operational goal is to provide service to a 99.9% standard, and correct any service deficiencies either the same day or by the next business day. We’ve met those standards in Brevard County, with an error rate of less than one per thousand and an error recovery rate that exceeds 99%. Experience in the operating environment counts, and that experience is apparent in the outstanding operational results WMIF has achieved in Brevard County. With multiple operations and large customers, WMIF has redundancy built into its operation that cannot be paralleled.

OPERATIONAL EXCELLENCE

WM drivers in Brevard 194 Total WM experience 1617 years

Ops Support/Management 48 Cumulative experience 529 years

Collection operations in 2011

20.8+ million

Collection operations since 1988 More than 400 million (400,000,000)

Service accuracy rate: 99.9%+

Error recovery rate: 99%+







Tab 3: Qualifications and Experience: Satisfactory Past Performance

Litigation/Administrative Matters (5 years) Preliminary Statement: Waste Management Inc. of Florida (“WMIF”) has operating divisions throughout the State of Florida serving thousands of commercial customers and many governmental entities. Accordingly, there has been litigation to interpret or enforce the Company's solid waste service agreements between WMIF and its private customers, most of which has been settled amicably. The vast majority of this litigation relates to collection of amounts due pursuant to such agreements. Other litigation generally concerns motor vehicle accidents, workers’ compensation and employment issues; those are not listed here. The following is a list of litigation that involves a governmental entity and WMIF. The list also includes litigation in which a governmental entity is a co-plaintiff or co-defendant with WMIF and not an adverse party. This list is limited to the past 5 years. 1) Waste Management Inc. of Florida and Town of Davie v. Uhel Polly Hauling Inc., Southern Waste

Systems, LLC., et al Circuit Court, 17th Judicial District–Case No. 06-16446(13)suit against entities violating exclusive C&D franchise of Waste Management. Recovery by the Town of Davie for damages (lost franchise fees) against those violating WMIF’s franchise. Case settled.

2) City of Jacksonville v. Waste Management Inc. of Florida, Circuit Court, 4th Judicial Circuit, Duval County, Case No. 01-02030-CA. This is a suit for alleged noise violations. Case settled.

3) Southern Waste Systems LLC v. Town of Davie and Waste Management Inc. of Florida, US District Court for the Southern District of Florida, Case No. 05-60847; suit alleges that exclusive construction and demolition franchise violates the Commerce Clause. Case was voluntarily dismissed by plaintiff.

4) Southern Waste Systems LLC v. City of Coral Springs, Waste Management Inc. of Florida, State of Florida, Florida Dept. of Environmental Protection, US District Court for the Southern District of Florida, Case No.06-61448-CIV Gold; suit alleges that exclusive construction and demolition franchise violates the Commerce Clause. Summary judgment entered in favor of City, Broward County and Waste Management Inc. of Florida.

5) Gateway Southeast Properties, Inc. and City of Doral v. Department of Community Affairs, Town of Medley and Waste Management Inc. of Florida, 3rd Dist. Ct. of Appeal, No. 3D06-1718; Claim by plaintiffs that Medley zoning changes are inconsistent with comprehensive plan. Case has been dismissed.

6) Waste Management Inc. of Florida v. City of Lauderhill –Case No. 06-014978 (12), Circuit Court for 17th Judicial Circuit, Broward County—file 2006; complaint for collection of debt. Case settled.

7) Waste Services of Florida , Inc. v. City of Pinellas Park – Case No. 10-1694-CI-8, Circuit Court, 6th Judicial Circuit, Pinellas County. WMIF is the exclusive franchise hauler for the City. Plaintiff alleges that the exclusive C&D franchise is improper. WMIF intervened. The case is pending.

8) FDS Disposal, Inc. et al v. City of Inverness and Waste Management Inc. of Florida – Case No. 2009-CA-4156, Circuit Court 5th Judicial Circuit, Citrus County. Plaintiff alleged that renewal of franchise to WMIF was improper. Summary judgment granted to WMIF and the City.

Criminal Matters: None Administrative Penalties Relating to Collection Services: Lee County June 30, 2009, $20,000 for changing routes without proper notification to the County.

Proposer should document its satisfactory past performance by providing a description of all criminal, civil, or administrative actions; losses of service contracts; performance bond claims; or

imposed liquidated damages of $10,000 or more per contract year during the last 5 years.





Environmental Administrative Matters/Regulatory Disclosure (5 years)

Introductory statement: Waste Management Inc. of Florida (“WMIF”) provides collection, transportation, disposal and processing of solid waste and recyclables. It owns, operates and maintains Class I landfills, Class III and C&D disposal facilities, transfer stations, and processing facilities throughout the State of Florida. This information is accurate to the best of WMIF’s information and belief. Please note that we have searched the records available to us which we have maintained in the ordinary course of business. Accordingly, although it is possible that some relevant information is missing from this disclosure, we do not believe same would have a material effect on WMIF's performance pursuant to the instant solicitation. WMIF will supplement, modify or amend the information should it become aware of facts that should warrant same.

Date Status Agency Type Description Order Amount

Clay County Transfer Station 2008-06-04

Closed FDEP Warning Letter

Structural damage to the push wall and inadequately charged fire extinguishers.

Short form consent order executed 1-12-2009.

$1250

Delta Recycling Davie 2008-08-22

Closed SFWMD Consent Agmt

Water use well on site was not permitted through the South Florida Water Management District. (Unauthorized water use was commenced by Delta Transfer Corp. prior to the acquisition of Delta's capital stock by WMIF).

Consent Agreement signed and paid on 9-9-2008.

$500

Delta Recycling Riviera Beach 2007-06-25

Closed Palm Beach County Dept. of Health

Warning Notice

Alleged acceptance of unauthorized materials for processing

Consent order entered into and penalty paid to PBCHD.

$1,750

Hillsborough Transfer Station 2008-05-15

Closed FDEP NOV Allegedly (1) Unauthorized wastes present in pushed, spotted loads. (2) Containers for storing Class I (MSW) wastes removed from the waste stream did not have covers.

Short form consent order on 9/5/08.

$5,750

Medley LF 2007-03-27

Closed DERM NOV Alleged failure to maintain verifiable flame temperature monitoring records for the enclosed flare, inadequate maintenance of asbestos disposal mapping data, and the submittal of the April 11, 2006 enclosed flare stack test report was forty-seven days late.

Facility provided further information regarding the enclosed flare temperature monitoring records, causing that violation to be rescinded. Two violations remained and the penalty was reduced to $13,000. The penalty was paid to DERM, resolving the NOV. A consent order was

$13,000




not required to be signed or entered into.

2011-09-23

Closed FDEP Warning Letter #WL11-0098SW13SED and SFCO OGC#11-1378

A solid waste inspection on August 31, 2011 noted leachate off the landfill liner and mixing with storm water. This issue was self-reported by Medley to FDEP on 8/23/2011.

Short Form consent order signed 10-13-2011 and penalty paid. FDEP re-inspected the site and noted the issue was resolved. No further action is required.

$3500

Monarch Hill (f/k/a Central Disposal)

2010-04-07

Closed Broward County Environmental Protection Department

NOV NOV 10-0010. Alleged violation of Broward County Code 27-27(a)(1) and (2) relating to a self-reported leachate release caused by accidental rupture of leachate force main during ditch maintenance.

No environmental impacts were found. NOV was finalized and calls for preventive/corrective actions and penalties. WMIF to sign NOV and make payment in late 2010. Corrective actions required by the NOV were completed in 2011.

$9,199

2012-03-01

Open Broward County Environmental Protection Department

Warning Notice

WRN12—0177 alleged off-site objectionable odor and requested an odor remediation plan.

Plan is being submitted for approval.

$-0-

The above information is accurate to the best of WMIF’s information and belief. Please note that we have searched the records available to us which we have maintained in the ordinary course of business. Accordingly, although it is possible that some relevant information is missing from this disclosure, we do not believe same would have a material effect on WMIF's performance pursuant to the instant solicitation. WMIF will supplement, modify or amend the above should it become aware of facts that should warrant same.




Tab 3: Qualifications and Experience: Community Commitment

Detail Proposer’s tangible community commitment and community investment efforts. Your local WM Team partners with many key community organizations. Economic & Military Major sponsor of the Economic Development Commission of Florida’s Space Coast, Chambers of Commerce in Melbourne, Palm Bay and Cocoa Beach, Honor America and the Brevard County Civ-Mil Association. Community Vitality / Sustainability Longtime major partner with Brevard Nature Alliance and Keep Brevard Beautiful providing financial support and significant in-kind services for cleanup efforts including Trash Bash, St. John’s River Cleanup and International Coastal Cleanup. Sustainability Partner and sponsor for Tourism Development Commission-sponsored events, including the Space Coast Birding and Wildlife Festival, Melbourne Music Marathon, Cocoa Beach Air Show and Runaway Country. Community Quality Sponsor for the 4th of July events in Cocoa, Melbourne and Palm Bay, Brevard Nature Alliance, Cocoa Mardi Gras, Honor America/ Melbourne Veteran’s Day Parade, Titusville YMCA, Melbourne Christmas Light Parade, LEAD Brevard Community Leaders Breakfast, Cocoa YMCA, and many more. In-kind support for Brevard Zoo, Brevard County Parks & Recreation and dozens of local events throughout south Brevard County, almost every week of the year. These are not recent efforts, instead, they are multi-decade commitments WMIF has made to the Brevard County community. WM has committed more than $3 million and thousands of man-hours—inside Brevard County—since 1988 to our community and charitable institutions. We live here, too!

If selected for Alternatives 1 & 2 or 3, in addition to its past and present investments in the community, WMIF will commit to support these critical Brevard community organizations: o Brevard Zoo ($50,000) – to develop an in-house composting facility for organic material.

o Brevard County Board of County Commissioners ($50,000 annually) – to specifically

provide support for the County’s economic development incentive programs to attract and

retain high quality jobs in Brevard County.

o Brevard Field of Dreams ($20,000 annually) – to support the development of this specially-

designed sports complex for those with special needs.

o Economic Development Commission ($15,000 annually) – to support economic growth.

o United Way of Brevard ($20,000 annually) – to support the Annual Campaign.




Tab 4: Project Approach: Collection Services An established Brevard County-based partner Space Coast residents and businesses are already familiar with Waste Management’s dedicated employees. The Brevard community knows the value of consistency and can count on us day in and day out. Waste Management’s Melbourne and Cocoa operations will continue to serve as the main managing districts that will oversee the Brevard County contract—local offices that will allow us to provide continuous and more localized customer service. The Melbourne and Cocoa locations will serve as the home for our Brevard County fleet and associated contract support and management teams. Our Melbourne and Cocoa offices will hold normal business hours from 8am-5pm Monday through Friday and serve as a resource center for County residents - a place for residents to seek face-to-face assistance. Waste Management’s approach to this proposal focuses on delivering the industry-leading technology, experience and our commitment to maximizing the value of the resources we manage. All of our proposed service options for Brevard County include the most experienced and locally knowledgeable workforce available, which minimizes transition impacts. Our proposal also includes a commitment from WM, under several proposal options, to invest in the cleanest, most advanced vehicle fleet available to communities today, powered by compressed natural gas. WM is also prepared, under certain options, to develop and operate a state-of-the-art Material Recovery Facility in Brevard County, expanding an already broad recycling processing network in Florida and committing to additional investment and high quality jobs in Brevard. Our employees – Experienced Customer Service Experts Servicing hundreds of customers each day—whether from a truck, customer service center or a local operations facility—is a demanding job. Waste Management expects a lot from its employees, because consistent, reliable service is every customer’s expectation of us. Our employees, in turn, expect to be provided with the tools, training and supervision to be able to perform their work safely and competently, and the compensation and benefits to provide for their families and long term physical and financial well-being.

Proposer should clearly and succinctly describe how it will perform the services requested in this RFP. The County is looking for proposals that maintain a high level of customer service while maximizing recycling, efficiency and cost-effectiveness.




Tab 4: Project Approach: Collection Services

Our team of employees who service Brevard County residents are an exemplary model of this win-win-win, for our customers, our employees and WMIF. For the benefit of our customers, Waste Management’s hiring criteria include a clean operator’s history and 10-year criminal background check. In addition, WM has developed and implemented comprehensive programs for initial driver training, conducted at a specially-purposed Florida Training Center near Venice, FL, as well as initial and ongoing programs on topics including customer service, operations, safety, supervision and emergency operations. Employees also benefit from online training on a broad variety of professional development topics, and the company offers tuition reimbursement for credential- and degree-seeking employees. Employees also receive a competitive, living wage. Benefits include health, prescription drug, dental, life, short & long term disability insurance and wellness programs; 401(k) with generous company match and employee stock purchase program; flexible spending, education savings accounts; paid vacation and holidays and sick leave; and, WM scholarship programs for employees’ children. In addition, WMIF is committed to hiring US military veterans, and recognized as a “Best For Vets” employer by Military Times, G.I. Jobs’ Top 100 “Military Friendly Employer”, and CivilianJobs.com “Most Valuable Employer-Military”. One in every 12 WM employees are former military. Selecting employees who are customer-focused and giving them the respect, training and tools necessary to do their jobs and better their families has delivered quantifiable results. Our team performing the services required by the Brevard County contract collectively has more than twenty-six centuries of experience with Waste Management. They receive, on average, 40 compliments per month from customers in Brevard County. They operate at a world-class safety level, with less than one accident per every 25,000 hours of operation—or the equivalent of accident-free commuting one hour to work each day for over 98 years. Brevard County’s residents and streets are better served and safer when Waste Management’s team hits the road before dawn every morning, and we aspire each day to do it even better.

WMIF’s Brevard County Team

Drivers 194 Cumulative experience 1617 years Operations Support/Management 48 Cumulative experience 529 years Maintenance 26 Cumulative experience 254 years Customer Service – Residential 58 Cumulative experience 184 years Customer Service – Commercial 38 Cumulative experience 80 years

Total Brevard-focused Workforce 364

Cumulative Experience 2,664 years

Collection services performed for the Brevard County contract in 2011 20.8 million+

Drivers 194

Brevard County Sheriff’s Office speaking to drivers about current local concerns to supplement Waste Management’s comprehensive Waste Watch driver

training/neighborhood watch program.





A Clean, Efficient Collection Fleet

Waste Management has been phasing in a similar fleet across the country for several years. We have more CNG trucks and more experience with CNG operations than any other company in the industry, with 1,400 CNG collection vehicles currently in operation. Waste Management opened 13 new CNG fueling stations in 2012, bringing the total to 31, an industry best. An additional 17 facilities are slated to be in operation, or set for construction, by the end of this year. Many of these will also be open to the public, allowing the company to provide a solution for customers that perhaps never existed before. WMIF currently operates CNG fueling infrastructure and fleets in Broward and Sarasota counties.

CNG is one of the cleanest fuels currently available for use in heavy-duty trucks. Replacing a typical diesel engine with natural gas can reduce up to 86 percent of air particulates, 80 percent reduction in carbon monoxide, up to 50 percent reduction in nitrogen oxides and a 25 percent reduction in carbon dioxide. In addition, each heavy-duty diesel collection vehicle replaced by a CNG vehicle leads to a reduction in diesel use by an average of 8,000 gallons per year, cutting annual greenhouse gas emissions by approximately 22 metric tons. The trucks are also significantly quieter, which

customers appreciate. With nearly 1,700 CNG and liquefied (LNG) vehicles in North America, Waste Management has the largest green fleet in the waste industry. In 2012, natural gas vehicles will represent 80 percent of Waste Management’s annual new truck purchases, a trend that will continue over the next five years.

BREATHE CLEAN, BREVARD COUNTY

Under automated service Alternatives 1, 2 and 3, Waste Management proposes to service Brevard County with an entire fleet—residential solid waste and recycling, commercial and rolloff—powered by Compressed Natural Gas (CNG). Diesel-fueled equipment would perform manual service under the Base Bid options and for yard waste under all options.





A WMIF Tradition:

Investing in the Community by Building a Local Recyclable Materials Processing Facility

Exclusive Option for Brevard County Automated Curbside

Collection System

Features of WM’s planned Space Coast Recycling Investment

This is our home. We work, live, and play here. WMIF has already made a large investment in infrastructure. We believe that as the community expands services, we should strengthen our investment in it. It is in this spirit that WMIF provides Brevard County with a permanent long-term solution to maximize the fullest recovery possible of recyclable materials, spur economic development and job creation in the County, and to maximize revenues for the recyclables collected. Under the conditions described earlier in this section, we propose to construct a new Material Recovery Facility in Brevard County. This project provides long-term security for the County’s share of the revenue through utilization of our recycling expertise and leadership. At Waste Management, we see the waste we collect as a resource. An estimated $8-10 billion in value resides in the waste we manage each year in North America. Our focus is on recovering that value – and that is what sets us apart from our competitors. Using our expertise and capabilities, we capture value from waste streams, whether by processing wastes to provide recycled raw materials that have lower carbon and water footprints than virgin counterparts or by generating clean energy from waste-to-energy and landfill gas plants. Waste is no longer something to get rid of – it is a resource.

Rendering of Brevard County Facility - 8,000 Tons/Mo.

If WMIF is awarded both the North and South service areas for Automated Curbside Solid Waste Collection (Alternates 1 and 2, or Alternate 3), Waste Management will invest $12 million into a new state-of-the-art Single Stream-ready Recyclable Materials Processing Facility (RMPF) in north central Brevard County, that would be operational within 2 years. This is a firm, stand-alone commitment. WM would own the facility and process all County materials there, make it available for all other County-located municipal recycling programs, be capable of processing commercial materials, and maintain sufficient capacity to manage County recyclables for the next 10-20 years. No other parts of our proposal, including submitted pricing, will change with this option.




Tab 4: Project Approach: Collection Services WMIF’s state- of-the-art materials recovery facilities in Florida are examples of our commitment and ability to derive the best and highest possible value from waste. Not all MRFs are created equal, and no single metric fully captures the quality and effectiveness of a MRF. But WMIF’s facilities have demonstrated, time and again, across a range of metrics, its superiority to other MRFs in recovering materials for high value markets, which in turn, maximizes the rebate value that we can offer to Brevard County as part of this collection contract. WMIF can guarantee Brevard County’s recyclables will be processed according to the highest industry standards. Utilizing the new MRF allows Waste Management to offer broader recycling capabilities and service as a new community business. The efficiencies and layout of the new facility in the County will pay off long-term in increased capture of recyclable materials and revenue for the County under our pricing proposal, due to lower overall costs, expanded material collection, and better capture of materials. Positive economic impact for the County: The new MRF in Brevard County will generate more than $12 million in new economic activity and 40 construction jobs in the County during the building, improvements, and equipment installation phase of the project. Total economic output from activity in the first decade of the project is estimated at approximately $37 million, not including the impact on local service providers and indirect and induced job growth. Total employment impacts are expected to remain stable at 30-35 jobs. Waste Management is considered a best place to work in several national publications due to our wages and benefits package, employee engagement, and LEAN practices. We provide good, permanent jobs that families can depend on. The local financial impact in the first year from payroll totals $2.2 million and over $26 million in the first decade of operation.

The Space Coast MRF is designed for Brevard County for the long-term horizon for recycling, and represents a truly local solution from the recycling industry leader

PROVIDING BREVARD COUNTY WITH A PROVEN

PROCESSING SOLUTION FROM A TRUSTED VENDOR

If Brevard County awards the applicable service options to Waste Management, WMIF will develop, build and operate a facility in the central-north area of Brevard County at its own expense.

The proposed MRF will sit on approx-imately 10 acres of land and include the necessary scale and road infrastructure to provide the service. The Space Coast MRF would be operational during the first year of the new contract (24 months after award). Waste Management has built ten (10) Single Stream facilities in the last three (3) years, and is well-versed on the construction of these types of facilities.

Economic output of over $37 million in the first 10 years from the Project, including 40

construction jobs and 30-35 permanent, full-time positions.




$12 Million Investment

More efficient processing

Regional facility

$37 Million 10-year impact

30-35 quality jobs in Brevard

Facility Capacity Specifications

Daily Maximum Processing Capacity -

Two 9 Hr. Shifts operating at 18-20 TPH

>300 Tons per Day

Annual Maximum Processing Design Capacity

96,000 tons per year




Tab 4: Project Approach: Collection Services Maintenance Practices Regular maintenance for all collection vehicles is tracked via our COMPASS™ maintenance database and performed following an “A, A, A, B, C, D, E, X, Y & Z” schedule, shown below:

• “A” Inspection: Performed every 90 days or every 150 hours (whichever comes first). This is a complete

maintenance of the vehicle and all its operating systems. All fluid levels are checked and adjusted as

necessary. All moving parts are lubricated.

• “B” Inspection: Performed every 180 days or 600 hours (whichever comes first). This includes all items

covered by the “A” inspection, plus an oil change, and replacement oil and fuel filters.

• “C” Inspection: DOT Inspection, performed annually.

• “D” Inspection: Performed every 180 days or 1,200 hours (whichever comes first). Major compartment

inspections and sample major compartment fluids tested.

• “E” Inspection: Performed every 360 days or 2,400 hours (whichever comes first). Change power steering

fluids and filter, change non-synthetic fluids, and replace synthetic fluids as needed based on sample

reports. Miscellaneous adjustments as needed.

• “X” Inspection: Performed every two years or 36,000 miles. Detailed external visual inspection of CNG

fuel cylinders and their installation.

• “Y” Inspection: Performed every 2,000 hours. Check and adjust valves to factory specifications, and

check engine ECU for fault codes.

• “Z” Inspection: Performed every 4,000 hours. Clean and inspect turbo charger connecting intake and

exhaust pipe clamps and hoses.

Waste Management has established these rigorous inspection and maintenance procedures to ensure all equipment and vehicles are safe to operate at all times. Our program includes maintaining a detailed maintenance history for each vehicle in our fleet. This history is available for County staff upon request. Capabilities WMIF maintains two maintenance facilities in Melbourne and Cocoa with bays for servicing 10+ vehicles simultaneously. Each facility operates with safety in mind, first and foremost, with use of a “Lock Out, Tag Out” process to secure vehicle systems and communicate the status to others while they are being worked on. The 26-member Brevard County maintenance team has over 250 years of combined experience and is self-sustaining in all major maintenance of vehicles and containers. Specializations include ASE (National Institute for Automotive Service Excellence) certifications as Master Technician, Brakes, Gasoline Engines, Diesel Engines, Drive Train, Brakes, Suspension & Steering, Electrical/Electronic Systems, HVAC, Preventative Maintenance, Diagnosis Specialist, Painting & Refinishing, and specialized/manufacturer training in welding, electrical, painting, plumbing, hydraulics, computer diagnostics, drive train, steering/suspension, tires, forklift, confined space, sand blasting, and hazardous materials.

Proposers should provide a list of the types (make and model), number, and age of vehicles that would be used to provide collection services.





Option Type of Truck Make/Model Truck Quantity Daily Route Age Truck Photo

Base Bid (North/South) MSW, REC & YW

Automated – YW only (Diesel)

Rear loader

Mack/Autocar/ Freightliner

McNeilus/G&S bodies

North 24

South 21

1,200 MSW 1,900 RCY 1000 YW

2003-2009 (with mid-

contract fleet renewal)

Base Bid (North/South) REC (Resi & MultiFam)

(Diesel)

Manual side loader

Freightliner/ Autocar

McNeilus/G&S bodies

North 7

South 2

1,500 RCY

2004-2009 (with mid-

contract fleet renewal)

Automated (1, 2, 3) MSW & REC

(CNG)

Automated Side-Loader

Mack/Autocar/ Freightliner

Labrie bodies

North 23

South 19

1,200 MSW 1,400 REC

2013

All Options Multifamily,Commercial

MSW, REC, YW (Diesel/CNG)

Front-load

Mack/Peterbilt/ Navistar

McNeilus/Heil bodies

North 3

South 2

120 stops

2001-2009 Diesel

2013 CNG

All Options Roll-off MSW, REC, YW

(Diesel/CNG) Roll-Off

Mack/ Freightliner

G&H/Galbreath bodies

North 2

South 2

10 stops

2001-2005 Diesel

2013 CNG

All Options Bulk YW (Diesel)

Clam truck

Navistar/GM

Navistar/Notag bodies

North 1

South 1

50-75 stops

2003-2005

All Options Bulk YW (Diesel)

50-yard Clam Truck

(DCI)

Mack

Jackson Equip/ Robotec

North 1

South 1

20-30 stops

2005




Tab 4: Project Approach: Collection Staff, Routes and Schedules Based on the data provided by Brevard County and Waste Management’s extensive operating history in the County, WMIF operations management have reviewed the current route structure and customer distribution and developed route, equipment and staffing requirement for each line of proposed business, for both manual and automated service. The criteria outlined below are based on WMIF’s significant experience with the proposed equipment and detailed working knowledge of geographic considerations. The equipment list in the previous table is that equipment necessary to perform the daily route requirements below. In addition, WMIF projects a spare ratio of 1:7 for all equipment. Collection Routes and Staff – Manual Service (Base Bid)

North Area

Line of Business Total Routes Peak Daily Routes Vehicle Staffing Total Personnel

Residential MSW 84 23 (4x weekly) 2 46

Residential Recycling 35 8 (5x weekly) 1 8

Residential YW 43 24 (5x weekly) 2 2 (plus MSW)

Residential Claw 5 1 (5x weekly) 1 1

Residential 50-yd (DCI) 5 1 (5x weekly) 1 1

White Goods/E-waste 5 1 (5x weekly) 2 2

Commercial MSW 3 3 (6x weekly) 1 3

Industrial Roll-off 2 2 (6x weekly) 1 2

Totals 182 40 65

(40 driver/25 helper)

South Area



Residential Recycling 21 21 (1x weekly) 2 0 (plus MSW/YW)

Residential YW 44 11 (5x weekly) 2 22






Totals 136 34 62


Proposer should provide the number of collection and customer service staff; explanation of proposed routes and schedules; and how materials would be handled following collection.




Tab 4: Project Approach: Collection Staff, Routes and Schedules Collection Routes and Staff – Automated Service (Alternatives 1, 2, 3)

North Area



Residential Recycling 34 23 (5x weekly) 1 3 (plus MSW)



Residential Bulk 5 1 (5x weekly) 2 2





Totals 185 41 52


South Area



Residential Recycling 29 19 (5x weekly) 1 3 (plus MSW)



Residential Bulk 5 1 (5x weekly) 2 2





Totals 155 35 45


Customer Service Staffing Plan

WMIF’s state-of-the art Leesburg, FL Customer Service Center’s primary roles are customer service, billing, issue resolution and emergency management. 53 Customer Service Representatives and 33 Inside Commercial Representatives handle thousands of calls each day for customers in Brevard County and around the state. By centralizing customer service, Waste Management maximizes consistency, professionalism and redundancy in its operation. In the last 12 months, these representatives have handled 132,673 calls from Brevard residents and businesses, with an average pickup time of 36 seconds and an average call duration of 4min 38sec. Customer Service is available to Brevard County residents via telephone (local and toll-free), internet-based web chat (hosted on www.wm.com) , and email ([email protected]). WMIF is in the process of developing a custom, exclusive website for Brevard County residents that will be located at www.spacecoast.wm.com.

http://www.wm.com/


http://www.spacecoast.wm.com/




Tab 4: Project Approach: Collection Staff, Routes and Schedules

Manual Collection (Base Bid) Route Schedule In all collection schedules, Bulk Yard Waste piles will be noted by Yard Waste Driver observations and ticketed/routed for collection. White goods and E-waste will be noted by Solid Waste Driver observations and ticketed/routed for collection. Collections will be made within the time requirement specified in the contract. Manual Collection (Base Bid) – North Area

Solid Waste – Collected on two schedules: Monday/Thursday and Tuesday/Friday

Recycling – Collected on 5 schedules: Monday-Friday. Collection, in most cases, will coincide with one of the solid waste collection days.

Yard Waste (Manual) – Collected on 5 schedules: Monday-Friday. Collection, in many cases, will coincide with one of the solid waste collection days.

Sample Schedule (Schedule A in DARK GREEN, Schedule B in LIGHT GREEN)

Monday Tuesday Wednesday Thursday Friday

Solid Waste

Recycling

Yard Waste

Bulk Yard Waste/White Goods/E-Waste - On Demand

Example: A resident receiving service on Schedule A would have the following possible schedules:

Solid Waste collection: Monday & Thursday (both days) Recycling collection: Monday, Wednesday or Thursday (one day) Yard Waste collection: Wednesday, Thursday or Friday (one Day)

Manual Collection (Base Bid) – South Area


Recycling – Collected on Wednesday

Yard Waste (Manual) – Collected on 5 schedules: Monday-Friday. Collection, in many cases, will coincide with one of the solid waste collection days.



Solid Waste

Recycling

Yard Waste

Bulk Yard Waste/White Goods/E-Waste - On Demand





Automated Collection (Alternatives 1,2,3) Route Schedule In all collection schedules, Bulk Yard Waste piles will be noted by Yard Waste Driver observations and ticketed/routed for collection. Bulk Solid Waste, white goods and E-waste will be noted by Solid Waste Driver observations and ticketed/routed for collection. Collections will be made within the time requirement specified in the contract. Automated Collection (Base Bid) – North Area, South Area, Combined


Recycling – Collected on 5 schedules: Monday-Friday. Collection, in many cases, will coincide with one of the solid waste collection days.

Yard Waste (Manual) – Collected on 5 schedules: Monday-Friday. Collection, in most cases, will coincide with one of the solid waste collection days.



Solid Waste

Recycling

Yard Waste

Bulk Solid Waste/Bulk Yard Waste/White Goods/E-Waste – On Demand

Example: A resident receiving service on Schedule A would have the following possible schedules:

Solid Waste collection: Monday & Thursday (both days) Recycling collection: Monday, Wednesday or Thursday (one day) Yard Waste collection: Monday, Wednesday or Thursday (one day)

Commercial/Rolloff Collection Schedule Commercial and Rolloff lines of business will operate Monday-Saturday based on customer demands. Routes will operate within the permissible time periods each day. Route design With a known number of routes, equipment and personnel, as outlined above, route design will be completed in consultation with the County’s Solid Waste Division staff. The goal is to develop a routing schedule that is efficient, yet easy to understand from the perspective of both the operator and the customer. Backup Vehicles Waste Management has assumed a back-up (spare) vehicle ratio of 1:7 for the Brevard County contract. Spare trucks are located at our Melbourne and Cocoa facilities and are supported by spare trucks at neighboring facilities in Orlando, Ormond Beach and Vero Beach. Additionally, with almost 2,000 trucks in the State of Florida our ability to handle unforeseen circumstances is significant.





North Area South Area

Sample Collection Routes




Tab 4: Project Approach: Collection Staff, Routes and Schedules Post Collection Handling For each of the materials described below, WMIF warrants that it will maintain and produce the customer information and recordkeeping necessary for the County to efficiently and accurately calculate tip fees, assessment rolls and recycling rebates, and for the purpose of reporting to the public and other government agencies. WMIF’s customer records are available to County staff upon request at any time. Solid Waste – WMIF proposes to deliver solid waste collected under all options to a transfer station or the Central Disposal Facility operated by Brevard County. WMIF warrants that all solid waste collected within Brevard County will be delivered to a County-operated facility.

Yard Waste – WMIF proposes to deliver yard waste collected under all options to a County-operated transfer station or the Central Disposal Facility, or to a third-party-operated facility, per the Director’s determination. WMIF warrants that all yard waste collected within Brevard County will be delivered as per the above.

White Goods / E-Waste – WMIF proposes to deliver White Goods and E-Waste collected curbside to locations established by the Director.

Recycling - WMIF proposes to collect, weigh and provide detailed load information and recordkeeping for all recyclables collected under the provisions of this contract. WMIF proposes to separate recyclables and prepare them for delivery to end users and compensate the County utilizing the revenue share formula offered in the solicitation fir proposals. Please reference the price sheets included in this proposal for more detail on the revenue share offered by WMIF. Recycling Facilities

For the purposes of this proposal, WMIF proposes two primary Material Recovery Facilities (MRF), depending on the collection service option selected by the County. If the County selects WMIF for any service option other than Alternative 3, WMIF proposes to process recyclables collected under the provisions of this contract at the Reuter MRF in Pembroke Pines, FL. If the County selects WMIF for Alternative 3, WMIF proposes to process recyclables collected under the provisions of this contract at a new Space Coast MRF in central-north Brevard. WMIF pledges to design, construct, equip and operate this new facility all at its own expense. The Space Coast MRF (described in more detail earlier in this section) represents a $12 million investment and long term, high-quality employment for 30-35 County residents, while securing affordable, efficient processing capacity for County materials for the long term. WMIF’s proposed facilities are part of a multi-facility network of MRFs operated by WMIF in Florida.

Florida Facility Name City

Rated thru-put (Tons/Hr) Start Date

Reuter Pembroke Pines 45 03/07

Miami Miami 25 11/11

Orlando Orlando 25 01/05

Tampa Tampa 27 01/12

Space Coast (Proposed)

Cocoa/Titusville 20 10/2014

(Proposed)




Tab 4: Project Approach: Collection Staff, Routes and Schedules For over 48 years, Waste Management has been a world leader in moving recyclables to the right market. In addition, we consistently receive the best prices and enjoy excellent relationships with all the major U.S. domestic mills and an integrated network of world partners. Even during the commodity collapse of 2008-2009, Waste Management was able to provide unparalleled service, without interruption, and met all of its receiving and rebate commitments to over 400 municipal and public agency customers. This takes resources, dedication, and a focus on our customers. Waste Management’s marketing team is responsible for commodity sales of 7-8 million tons per year of recyclables throughout its processing and brokerage network. By virtue of carefully honed strategies, we bring stability to an area otherwise often characterized by wild swings and unanticipated price moves. In the past 19 years, Waste Management has successfully marketed over 110 million tons of recyclables. Waste Management currently owns and operates 31 single-stream facilities. Since the late 1990’s, our management and engineering teams, working hand-in-hand with our WMIF subsidiary, conceived and executed more economical and higher yield processes, continuing transition to single-stream capacity, adding materials and better recovery along the way for a host of communities nationwide. Waste Management has worked with American and International experts in material separation, image recognition technology, advanced screening, air conveyance, high-speed baling, “smart” computerization of processing systems and motor controls, and other separating and cleaning techniques, to evolve the single-stream approach to allow lowest cost collection with highest yield. Process Flow For service options that result in the Reuter MRF as the designated facility, WMIF will collect curbside and deliver all materials to the WMIF recyclables transfer station co-located at its Melbourne facility, where collection trucks are weighed at entry and departure and the material weights stored in Waste Management’s FASTLANE data management system. The material is then trans-loaded onto semi trailer and transported to the Reuter Facility. For service options that result in the Space Coast MRF as the designated facility, WMIF will collect recyclables in similar fashion as above. All Cocoa-based and some Melbourne-based collection vehicles will deliver material directly to the MRF, depending on route terminus, where they’ll be weighed in and out and tip directly to the processing facility’s floor. Melbourne-based vehicles with southerly routes will continue to use the WMIF transfer station in Melbourne and the material will continue to be trans-loaded and hauled to the Space Coast MRF as described above. WMIF’s processing plan for the County in either the Reuter or Space Coast facility includes improved technology such as motor control centers, automated devices for processing—such as optical feeders and sorters, eddy currents, burden depth levelers, advanced screens, and self regulated conveyors and balers. Transfer vehicles entering and exiting the site are weighed on the site’s truck scale. Trucks are then directed to the tipping area to unload.

For a detailed tour of the technology and processes used in WMIF processing facilities,

please refer to the video included with the CD in this proposal.




Tab 4: Project Approach: Collection Staff, Routes and Schedules Acceptable Materials WMIF proposes to accept all of the materials outlined in the Request for Proposals, and additionally proposes to accept and process all #1-7 plastics (not just bottles), aseptic drink boxes and gable top containers, and bulky rigid plastics. The expanded commodity list will result in additional participation and higher tonnages in the County’s rebate calculation.

Materials Proposed for Brevard County

Aluminum Foil and Pie Tins

Aluminum Food & Beverage Tins

Glass Food & Beverage Containers (All Colors)

EXCEEDS SCOPE

Plastic Bottles & Containers #1-7 (including tubs, lids, and caps)

EXCEEDS SCOPE Bulky Rigid Plastics (Bulk Grade Plastics,

including laundry baskets, large plastic tubs, potted plant

containers)

EXCEEDS SCOPE

Aseptic Drink Boxes, Gable-Top Containers (e.g., orange juice

containers)

Empty Aerosol Cans

Tin-Coated Steel Food &

Beverage Containers

Corrugated Cardboard (not wax coated), Kraft Paper

Magazines, Catalogs, Junk Mail, Soft Cover Books

Mixed Office Paper, Colored Leger Paper, Computer Paper

Mixed Residential Paper, Writing

Paper, Non-Foil Gift Wrap, Greeting Cards, Shredded Paper.

Newspaper (including all inserts)

Paperboard, Chip Board, SBS

Board (cereal boxes, shoe boxes)

Phone Books




Tab 4: Project Approach: Organization

Subcontractors Doug Connor, Inc (DCI) – Operation of bulk yard waste routes under the direction of Waste Management’s local operations management. DCI has provided similar service to the County since 2004 as a subcontractor to Waste Management. WMIF’s partnership with DCI exemplifies WMIF’s ability to incorporate unique capabilities into a municipal franchise when necessary. DCI’s larger capacity grapple trucks are favored in locations where there is heavy yard waste out for collection. DCI’s larger trucks require fewer disposal trips, which is an advantage when disposal facilities are more distant, allowing for more collection time each day. Established in 1985, DCI has been competitively engaged in the Earthwork industry. Over the past 15 years, DCI’s scope of work has expanded to include complete commercial and residential site development, commercial and residential demolition, yard waste collection and disposal, and recycling concrete for aggregate materials. DCI’s core areas of operations include Brevard County and Indian River County. DCI is based in Melbourne, FL, and their vehicles are dispatched from WMIF’s Melbourne and Cocoa facilities daily.

Proposer should include a project organization chart indicating titles and total number of personnel devoted to work conducted pursuant to the Agreement. Proposer should identify any subcontractors it intends to employ and describe the specific work that would be performed by

each subcontractor.

Brevard County

Jim TuggleCocoa Site Manager

Operations Support47 employees

Drivers/Helpers127 employees

Michael LewisMelbourne District Manager

Milo ZonkaGovernment Affairs Manager

Chuck DeesGovernment Affairs Director

Customer Service Reps58 employees

Commercial Service Reps38 employees

WM CSC Network (on demand)1,500 customer service reps

Pat FugnittoCustomer Experience Mgr

Charles MehlhornSafety Manager

MRF Managers Material Processing/Marketing/Handling200 employees

Eddie McManusRecycle Operations Director

Maintenance Technicians26 employees

Brian CliffordMaintenance Manager

Environmental Protection Specialists4 employees

Jim ChristiansenEnvironmental Protection Manager

Tim HawkinsPresident - WMIF




Tab 4: Project Approach: Transition Plan At the core of successful implementation is a combination of experience, careful planning, thoughtful staffing, and clear communication at every level. Waste Management’s experienced personnel, extensive equipment inventory, full-integrated data systems, and corporate assets offer Brevard County the assurance of a smooth and low-risk transition. We have completed more transitions and implementations than any other company Brevard County, and we are extremely proud of our outstanding record of success. A Strategy Focused on Clear Communication Communication is the cornerstone of a smooth transition. Waste Management has successfully transitioned service with Brevard County to initiate curbside recycling collection, separate collection of yard waste and the introduction of Single Stream Recycling. In all of our conversions to automated collection in Brevard County, we have created thorough, multi-faceted outreach plans that provide the education and motivation needed to increase waste reduction and recycling, as demonstrated by a countywide 140% increase in recycled material in 2010-11. Waste Management will take the following measures to ensure seamless internal and external communication. • Frequent communication with the County. Waste Management proposes to meet with city staff

regularly to review key implementation issues. • Fully integrated internal planning meetings. Waste Management’s internal team meetings,

include our regional team of experts who will play a key role in operations, site development, equipment procurement, and data management.

• Experience-grounded customer communication. Most importantly, Waste Management will leverage its expertise from past implementation experiences to develop a successful outreach plan that effectively communicates with Brevard County customers.

Samples of transition/educational materials are included in the enclosed CD

Timeline

November 2012 Award by County Commission

December 2012 Contract finalized. Automated/CNG trucks ordered**

January 2013 Design/construction of CNG and recycling facilities commence**

May 2013 Carts ordered**

May 2013 Develop routes in cooperation with Brevard County

May-September 2013 Public meetings to discuss service changes with residents, as needed

July-September 2012 Media discussions and press release regarding service changes**

August 2013 Driver transition training for automated equipment begins**

August-Sept 2013 Carts and literature distributed to all households (30-45 days)**

October 1, 2013 Start collection service with service options selected by the County

October 1, 2014 Space Coast MRF commences operations (no later than 10/1/14)** ** These milestones are applicable if the County selects an applicable service option.

Transition plan: Proposer should explain how it would transition into providing these services.




Tab 4: Project Approach: Recycling Promotion

As the incumbent provider, Waste Management is at an advantage in terms of implementing any new services this contract has to offer. We are already proven partners in the community and have collaborated with numerous organizations on events and outreach. We know your streets, have the carts and containers to match any increase in services, and are committed in helping Brevard County meet its sustainability and financial goals. This experience makes us uniquely qualified to develop an effective implementation plan that includes: • Dedicated Staff: Waste Management will has local, full-time commercial and industrial outreach

coordinators and customer service personnel to provide hands-on assistance to multifamily residents, property managers, and businesses to promote new service offerings. These outreach coordinators will also work on programs designed to increase recycling. The outreach coordinators will play an integral role in education and leading the County’s increased diversion plan.

• Community Engagement: Waste Management is an invested partner that engages the community it serves. We will host community meetings and events that feature hands-on demonstrations showing people how to use the new services and encourage them to re-think waste. Our local Government & Community Relations Manager will be supported by WMIF’s full-time Community Relations staff to develop regular outreach methods.

• Effective Communication: Waste Management will develop a multi-faceted media and communications plan featuring mailers, community events, internet updates, media outreach, and even phone calls will keep information about the County’s programs visible and accessible to customers throughout the County.

Promotional Methods • Direct Mail/Cart Tags: Every Brevard County customer will receive a kick-off brochure explaining

the Brevard County Recycling Program, and how they can increase their recycling. • Advertisement: Waste Management will purchase print and/or online advertising to promote

the program through the Chambers of Commerce and local traditional media and social media. • School Promotion: Waste Management will coordinate recycling presentations to Brevard

County Schools to educate students about recycling and help them promote recycling at home. • Website and Facebook Outreach: Waste Management will create a program-specific webpage at

spacecoast.wm.com and post periodic updates on Facebook to engage residents in online conversation.

We will work collaboratively with the County in developing content for these channels to help promote the program. • Media Outreach: Waste Management will produce press releases and coordinate media

outreach.

Samples of recycling education and program promotion are included in the enclosed CD

Program promotion: Proposer should describe any additional Activities it would undertake to encourage recycling.




Tab 4: Project Approach: Financial Capability & Proposed Enhancements

All new capital is internally financed by Waste Management using cash flow from operations. In 2011, Waste Management made capital expenditures totaling $1.3 billion. Since 2000, Waste Management has invested more than $25 million in its Brevard County operations. As a publicly traded company, Waste Management is held to the strictest possible regulation for accurate and timely financial disclosure. Please refer to the excerpted financial statements, letter of credit and intent to issue the required performance bond that follows for a detailed accounting of Waste Management’s ability to provide the equipment and resources needed to initiate and maintain the services request in this RFP for the duration of the contract.

In addition to the RFP terms and conditions and earlier stated commitments, WMIF proposes and commits to the following enhancements if selected, under certain terms, by Brevard County.

o As part of the Space Coast MRF proposal, WMIF will enter into an additional fixed revenue share arrangement with the County for new, incremental commercial recycling tons to fund additional County recycling education programs. WMIF proposes a $2.50/ton share to the County on all commercial recycling tons above the trailing 12-month average at the time the facility comes online.

o If awarded Alternative 3, WMIF proposes for the County to establish the initial residential assessment for a period of three years. WMIF commits to cover the mailing costs ($100,000) for the assessment notice for years 4-7.

o WMIF proposes a service enhancement to the Base Bid service option by replacing the manual recycling collection with automated recycling collection and 64-gallon carts. For the North Area Base Bid, this service enhancement has an incremental cost of $1.15/month. For the South Area Base Bid, this service enhancement has an incremental cost of $0.88/month. All curbside collection other than recycling would be performed under the terms of the Base Bid. Recycling equipment would be diesel-powered automated equivalents to the equipment proposed for Alternatives 1, 2, 3.

o In addition to any bid option, WMIF makes available residential services including “At Your Door”, our proprietary household hazardous waste curbside recycling program; RecycleBank residential recycling rewards; LampTracker fluorescent bulb recycle-from-home kits; and, Big Belly Solar Compactors for public space recycling and cost efficient solid waste collection for County parks and facilities. Fact sheets are included in the enclosed CD.

Financial capability: Proposer should document that it has the financial capability to provide the equipment and resources needed to satisfactorily conduct the services requested in this RFP.

Proposer should demonstrate that it has available cash or uncommitted line/letter of credit capacity or other identifiable resources for procurement of equipment, facilities, and other

initial material and staffing needs for this project.

Proposed enhancements




Tab 4: Project Approach: Supplement – 2011 Annual Report 2011 Annual Report




Tab 4: Project Approach: Supplement – Letter of Credit




Tab 4: Project Approach: Supplement – Performance Bond – Intent to Issue




Tab 5: Price Form

BREVARD COUNTY RIP ....... 12.·13

PROPOSER'S NAME: WASTE MANAGEMENT INC. OF FLORIDA

Revised Price Form - Page 1 of 6

Proposer should coml)fete the ElCcel spreadsheet version of the Price Fann paaes. AU ceUs In the Excel spreidsheeu ire Iodted except for the yellowhlahllahted cells In which Proposer Is to enter its name or prices. Prices are for collection only; diSposal Is not Included. The spreadsheet Is prepopulated witt! formulas that will calculate annual prices.

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Monthly"" Monthl, FH/ MuftHamlty Condo ltV

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IIESIDENTlAl SERVICE IS', UnIt Un" Rote, Unlts - , U ..... An ..... IPrke

ISO".' 1 $ 7.'" t751 $ 531 8.403 $ 2.76 920 $ 4,198.034.52

hnclud .. bulk ' I

2 .n S 2.33 42.751 $ 1.75 8.403 $ 0.91 920 S 1.381.827.36

3 I'ard Waste I

.n S 1.81 42,751 $ 1.36 8.403 $ 0.71

~ $ 1.013.527.08

4 ITotol FeePer-"""- S 11.22 42.751 S 8." 8 •. S 4.38 $

5 I I Form . ... e31 $ 2.171,142.00

; Isum of rows' and 51 $

8"'l S,D . '.O\lHf fa, fbi fel fdl (e, In n' ".' +(e·f)J' 121 ~

M_FH/ M .... hIy '.' Multi-limN, Condo ltV

M_'N' 1M" ..... ' ICIIV, UnIts ...... - .alSf ("" aI Sf .alMF (3t% of SF lof CRV

II£SIO(NTIAl SERVICE ($01 Unn U_ .... , U"" Roo., Unlls --SO".Waste I 1 unlfmfted; S 5.66 38.061 $ .25 9.105 $ 2.21 S86 $ 3,064,998.84

'ndud.s ,"", ! on-calll

2 • manua"

S 2.26 38.061 S 1.10 9.105 $ O.BB 586 S 1,224.144.48

3 ',rd Wast:'n~'" S 2.00 38.061 $ 1.SO 9.105 $ 0.78 S86 $ 1,082,838.96

4 ITotll Fee Per Unit 1$ 9.92 38.061 S 7.45 9.105 $ 3.8, S861

5 5TDtllfDrI , I Toll I from Price Form . ..... ' I IITOTAL PR'" (sum of I

19

Christine.Lepore

Highlight

Christine.Lepore

Highlight

Christine.Lepore

Highlight

Christine.Lepore

Highlight

Christine.Lepore

Sticky Note

The total fee for manual collection, North and South is $12,025,371.24.




Tab 5: Price Form

WASTE MANAGEMENT

Ml\ilAAb t:OUtnV.", I p..c..u -u WASTE ~AGEMEHT'NC. Of ft..ONDA

Revfsed Price F ...... - ..... 1 of 5 l~.....,~tt..D-'~"..t~gfth. PJb~~ Allcalblnthl!!Lacal..,~t!I .... ,ad.ed..x,.futdw."o lillldlla',ted c;d\A '"....tIlth ~r .. tD ~ IU ,..met)( prtce.. ~ __ for UlIIIcdoft ontr. ~I b: not Induded. The apreMbhftt: b prw:-popuM~ w+th fanndas ~t ....... 1~ .... _ I ""ea..

.n •. " • '" ,., ,q (., .. , .. _-I _ .. - .,.... ...

fMFt Un" (ClIVI """ .. ..... C~:SI ...... ....... • .. aN ~. " .t><l- u.- u .... ..... u ..... ............

u ,"""- ~ • .. 41 '207>1 • ... , ...... $ ... , .20 • -lJ <0-.- • ... .,.'" • ..... ...... _

un .." • , ,s1l,$ .5 ..

U ~r, • ,OJ .,.'" 's '''' ...... [ . • . 7> flO [. 0.07>..,,'-

!,_w, ,u, IS

" 1::'-, ~'-- I_ lL .. I_~W_ ' ::= .. - i' .. .., 111

I;""" '""" ,0<1 ......

I~~'-.~'~~ I' I • .,

1 ..... ..- ' :......,. ..... [$ .. '" n 19 ...,

I ....... '

, , '-'. ... ... 0<, (., .~ ,,' I ".-· ,·.(.· ..... ····.r 1..Q -<O

- 'ooj ---- ~ov -- IIiIIWIU"', ,caY( ......

ti-J~-...... r- .. ., ... - ""'" of 5'

... ON flitSk)tirrffUIL UiltYta .... .- _I uolD .. uj .- ......... 1 .....

Sold w.ut. CaIIKllun n (~Iin Col' tt; ,.I'CI 1dI-. CoU"t¥- $ ,,m ..... , $ .... ..... S 3.U 5 • S .... );15,6959:1

..",..~ ~t.A ..... cJnooqll)

(tuydq OoIIeaIon n (~'" Calkc.tDI PI 0 'Ide., o.u"ry- S '" ..... , $ 1.80 UOS

_ .... ... S 1.35&697 __

U V..-d wast. ColI::"" s >.DO

_, S 1.50 ..... • 0.'" ... • ''''2..1)8.96

24 Tata!,.. ~UriIt • nso .. 1 937 ... .... SU' 1fi1 231-31 15 AIwNd Tco.t for Comm.~ ~ SInion IT'*' m.m Prlw Form. .... 4) S 1 ns:zao..n

i"J'TAL ....::Ii t-of fVIIfIIS N.nd HI • ............ WId w... CoIIecdon (,.pac- u.a.-)

7." SD11d w... QIrI~ ~",- .... .. f~1ri CoQectar...".,......~ • .. fw~~WtibCillrt S

_..t arts; ArIdudG built ___ ~I) teoll IM D_I.d..~

"-qdln.~ o..a-n..oo..) SDH w-. ColIectlon -Monthtf,.. ., (b/WeetlnCCIl tD& P, ......... ~ • ... 2!1 rcw..-ntJ_l ......... art: • 4.!X o.ned catl &--'1

,-, .. , , .. '" ,., '0 I n---1-- ~ .. ... ,.u.. ..--. .:: . ......... .:: '-.... ~= ''''- - -~

11 (bIwed: 1" CDnector~ded.. CaunIy- S &.31 ..,hl • ..., " .... • .... ..... '. !I,. .. ~O:r4.00

D'iJff\ecI ~ tnd ........ bulk .... ..-..caI)

J2 c.u....,. • ..., oo,au S 1-9, " .... • .... ...... l._Z,QU. M .. •• S L OC OD...., S L4l " .... _

0.,. ....... !I ~ ....... ,

•• 'CdIec1Ion ' ,,~=- IS ...., .. I:::' ,- s ",IX

' -, • 7 ~ [. ].$' .. I"" , ,

i- • ' ,IX

zo

Christine.Lepore

Sticky Note

This is the same fee provided in the manual option.

Christine.Lepore

Sticky Note

The difference between the manual automated is $2,507,435.52 per year or $17,552,048.64 over 7 years.




Tab 5: Price Form




Tab 6: Required Proposal Forms: Signed/Notarized Request For Proposals




Tab 6: Required Proposal Forms: Signed Acknowledgement of Evaluation Criteria




Tab 6: Required Proposal Forms: Addendum No. 1




Tab 6: Required Proposal Forms: Reference Form




Tab 6: Required Proposal Forms: Compliance Sheet

WastMgt Collection Proposal

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Transcript of WastMgt Collection Proposal