Want to rent a DVD?
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description
You can go to Redbox if you just have a sudden idea when you walk through a supermarket. You can drive to the blockbuster shop with your mum for a family movie. Or you can also enjoy something by yourself by clicks on Netflix. Comparing the front-stage back-stage of these services and observing the experience finally could become some insights of the touch-points.
Transcript of Want to rent a DVD?
![Page 1: Want to rent a DVD?](https://reader033.fdocuments.net/reader033/viewer/2022060116/55826e10d8b42a70198b5060/html5/thumbnails/1.jpg)
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![Page 3: Want to rent a DVD?](https://reader033.fdocuments.net/reader033/viewer/2022060116/55826e10d8b42a70198b5060/html5/thumbnails/3.jpg)