Wal-Mart behind the scenes
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Transcript of Wal-Mart behind the scenes
WAL-MART: BEHIND THE
SCENES AT STORE 3291By: Raymond White
On todays agenda…
Learn the problems
Accept the problems
See how to fix problems
Fix the problems
Review the results
Quick Bio
Senior at Centenary College of Hackettstown Business Administration in Marketing and ManagementGraduating May 2015
Key areas of issue
Communication• Meeting• Policies, Rules and
Procedures
Accountability• Support• TLE
Overnights• Staffing
Communication
Miscommunication=Frustration
Associates
Management
Walkies
Meetings (Morning/Afternoon)
Lack of • Morning• Afternoon
Results of this• Lower Moral• Lack sense of oneness
Safety Meeting• More should attend• Could transition into a different meeting
Policies, rules, and procedures
Breaks
Length Taken or not
OvertimeCan you keep it Why have so much
AttendanceAbsences Late
accountability
1.Showing up late
2.Getting work done
support
Follo
w th
roug
h
Asso
ciate
sche
dulin
g
New
man
ager
s
Tle (Tire Lube Express)
Staffing
Pay
Perception
Other opportunities
Pay Rate
Incidents
Inexperience
Overnights4. Working with days
3.Communication
2. Understaffed
1.Staying late
Staffing
Understaffed
Quantity over quality
Best possible
roles
Solutions that can be implemented immediately
1.Create Moral
Boosters
2.Stay on top of
Attendance
3.Coach associates
4.Respond to
communication
5.Handle responsibiliti
es
Stay within policy
Why these solutions will work
1.They have
before
2.It doesn’t
cost much
3.Most associate
will embrace it
The timeframe
Should start in the middle of August
Assistant manager and Personnel officer notified
Should be noticeable in late September
What normally happens when this doesn’t get fixed
1.Churn
2. Moral
3.Availability 4.Willingness
5.Caring
6.Profits 7.Unprepared
8.Perception
9.Time
Why this needs be done
1.Save money
2.Happier Employees
3.Less overworked employees
4.Decrease in associate churn
5.High energy environment
Here’s what we’ve covered today
Communication Overnights
1.Meetings
2.PRP
3.Support
4.Accountability
5.Staffing
6.TLE
My time at Wal-Mart
1.Full of laughs
2.Insightful
3.Great learning
experience
Suggestions
Personnel
Awareness
Non-salaried management
And or concerns
Comments
Any questions
Thank you for your time and always remember to save
money so you can live better