WAL-MART: BEHIND THE

SCENES AT STORE 3291By: Raymond White

On todays agenda…

Learn the problems

Accept the problems

See how to fix problems

Fix the problems

Review the results

Quick Bio

Senior at Centenary College of Hackettstown Business Administration in Marketing and ManagementGraduating May 2015

Key areas of issue

Communication• Meeting• Policies, Rules and

Procedures

Accountability• Support• TLE

Overnights• Staffing

Communication

Miscommunication=Frustration

Associates

Management

Walkies

Meetings (Morning/Afternoon)

Lack of • Morning• Afternoon

Results of this• Lower Moral• Lack sense of oneness

Safety Meeting• More should attend• Could transition into a different meeting

Policies, rules, and procedures

Breaks

Length Taken or not

OvertimeCan you keep it Why have so much

AttendanceAbsences Late

accountability

1.Showing up late

2.Getting work done

support

Follo

w th

roug

h

Asso

ciate

sche

dulin

g

New

man

ager

s

Tle (Tire Lube Express)

Staffing

Pay

Perception

Other opportunities

Pay Rate

Incidents

Inexperience

Overnights4. Working with days

3.Communication

2. Understaffed

1.Staying late

Staffing

Understaffed

Quantity over quality

Best possible

roles

Solutions that can be implemented immediately

1.Create Moral

Boosters

2.Stay on top of

Attendance

3.Coach associates

4.Respond to

communication

5.Handle responsibiliti

es

Stay within policy

Why these solutions will work

1.They have

before

2.It doesn’t

cost much

3.Most associate

will embrace it

The timeframe

Should start in the middle of August

Assistant manager and Personnel officer notified

Should be noticeable in late September

What normally happens when this doesn’t get fixed

1.Churn

2. Moral

3.Availability 4.Willingness

5.Caring

6.Profits 7.Unprepared

8.Perception

9.Time

Why this needs be done

1.Save money

2.Happier Employees

3.Less overworked employees

4.Decrease in associate churn

5.High energy environment

Here’s what we’ve covered today

Communication Overnights

1.Meetings

2.PRP

3.Support

4.Accountability

5.Staffing

6.TLE

My time at Wal-Mart

1.Full of laughs

2.Insightful

3.Great learning

experience

Suggestions

Personnel

Awareness

Non-salaried management

And or concerns

Comments

Any questions

Thank you for your time and always remember to save

money so you can live better