Wal-Mart behind the scenes
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Transcript of Wal-Mart behind the scenes
![Page 1: Wal-Mart behind the scenes](https://reader036.fdocuments.net/reader036/viewer/2022062522/58a6fc951a28abc6318b543d/html5/thumbnails/1.jpg)
WAL-MART: BEHIND THE
SCENES AT STORE 3291By: Raymond White
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On todays agenda…
Learn the problems
Accept the problems
See how to fix problems
Fix the problems
Review the results
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Quick Bio
Senior at Centenary College of Hackettstown Business Administration in Marketing and ManagementGraduating May 2015
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Key areas of issue
Communication• Meeting• Policies, Rules and
Procedures
Accountability• Support• TLE
Overnights• Staffing
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Communication
Miscommunication=Frustration
Associates
Management
Walkies
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Meetings (Morning/Afternoon)
Lack of • Morning• Afternoon
Results of this• Lower Moral• Lack sense of oneness
Safety Meeting• More should attend• Could transition into a different meeting
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Policies, rules, and procedures
Breaks
Length Taken or not
OvertimeCan you keep it Why have so much
AttendanceAbsences Late
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accountability
1.Showing up late
2.Getting work done
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support
Follo
w th
roug
h
Asso
ciate
sche
dulin
g
New
man
ager
s
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Tle (Tire Lube Express)
Staffing
Pay
Perception
Other opportunities
Pay Rate
Incidents
Inexperience
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Overnights4. Working with days
3.Communication
2. Understaffed
1.Staying late
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Staffing
Understaffed
Quantity over quality
Best possible
roles
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Solutions that can be implemented immediately
1.Create Moral
Boosters
2.Stay on top of
Attendance
3.Coach associates
4.Respond to
communication
5.Handle responsibiliti
es
Stay within policy
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Why these solutions will work
1.They have
before
2.It doesn’t
cost much
3.Most associate
will embrace it
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The timeframe
Should start in the middle of August
Assistant manager and Personnel officer notified
Should be noticeable in late September
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What normally happens when this doesn’t get fixed
1.Churn
2. Moral
3.Availability 4.Willingness
5.Caring
6.Profits 7.Unprepared
8.Perception
9.Time
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Why this needs be done
1.Save money
2.Happier Employees
3.Less overworked employees
4.Decrease in associate churn
5.High energy environment
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Here’s what we’ve covered today
Communication Overnights
1.Meetings
2.PRP
3.Support
4.Accountability
5.Staffing
6.TLE
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My time at Wal-Mart
1.Full of laughs
2.Insightful
3.Great learning
experience
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Suggestions
Personnel
Awareness
Non-salaried management
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And or concerns
Comments
Any questions
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Thank you for your time and always remember to save
money so you can live better