Wait a Moment in a few words

11
We waste our time so you don’t have to. Our time saves yours!

description

waitamoment.net (corporate portal) & waitamoment.co.uk (consumer webiste deditated to UK).

Transcript of Wait a Moment in a few words

Page 1: Wait a Moment in a few words

We waste our time so you don’t have to.

Our time saves yours!

Page 2: Wait a Moment in a few words

Prompted by this experience in 2008, our CEO and co-founder Emmanuel, learned that a crowd schedule was on the official website. He wished he would have known BEFORE coming, not once there, queueing.

Chateau Versailles, a 2 hour wait...

A two-hour wait at Versailles

The idea was born: gather in one place these «crowd schedules»

Page 3: Wait a Moment in a few words

All comprehensive schedules in one place!

Call Centers — Admin — Shopping — Museums — Restaurants...

Tailored to each organization.

Page 4: Wait a Moment in a few words

What we offer

On your trips Travel guides

Online Directory of schedules

On your way Mobile app

!

www.WaitaMoment.co.uk Versailles, Eiffel Tower, Louvre, etc.

Page 5: Wait a Moment in a few words

Relation with the organization

They give us the most precise info possible about their call center

or premise.

B2B Partners Through companies that install

ticketing solutions.

Investigation On the phone — We ask call

center agents.

On premise — We ask call sales, security, etc. people.

Crowdsourcing We ask our community to tell us

how their call/visit went by.

Four methods of data sourcing

Page 6: Wait a Moment in a few words

Our timeline

Website launched in France

JaimeAttendre.com October 2009

Mobile app launched in partnership with the biggest newspaper

in France (20 Minutes) October 2012

!Launch in

UK, Germany and Brazil October 2013

200 000€ raised with 9 business angels

October 2011

Profitability reached Spring 2013

!Launch in Russia

May 2014

!Launch in Turkey

July 2014

Page 7: Wait a Moment in a few words

Our business model

Sell our software to companies (SaaS) Updating their time schedules allowing them to regulate the flow of consumers. Reduce their costs (staffing) and increase their customer satisfaction (wait reduced).

Advertising !

Page 8: Wait a Moment in a few words

Anecdotes• British people spend at least of half a year of their lives in queues, or even more if you live in a sizeable town or city! !• Anything more than a 5 minute wait at the shops, and a large proportion of us will walk out. 1 !

• 51% of us refuse to even enter a shop if we spy a long queue. 1 !

• We are much less willing to wait in a queue in comparison to 6 years ago, perhaps thanks to our love of internet shopping. 1 !

• Waits within all Disney resorts are scheduled with extra time. Thus, when you expects a 10 minute wait for Space Mountain and then inexplicably find yourself on the ride after 6 minutes, you have enormous satisfaction. !

• Mirrors are often installted within lifts. This is no accident! With the birth of the first skyscrapers and in turn the first lifts, many complaints were made about how long it took to ascend the building. The mirrors proved a complete distraction and complaints stopped almost overnight! !

• The idea of the parallel queue is something that infuriates consumers. Whilst it is technically more efficient- two or three queues in tandem, seeing a person at a similar point in the queue being served first is enough to cause a strong sense of injustice! Consumers certainly feel less slighted if a ‘fair’ policy of first come first served is instigated. !

• In Apple co. stores, queuing has been abolished. Instead, a personal advisor helps you from start to finish- including payment on a mobile tablet. It’s no small wonder that Apple has such good levels of customer satisfaction. !1 ‘British no longer willing to queue’ The Telepragh (August 07,2013)

Page 9: Wait a Moment in a few words

Emmanuel Alquier CEO

Co-founder9

investors

Joffrey Jaffeux CTO

Co-founder

Who we are

International team !!!

Team of webmarketers

+

Webdesigner / UI

Page 11: Wait a Moment in a few words

We waste our time so you don’t have to.

http://www.WaitaMoment.co.uk

Contact: [email protected]

To download this presentation, click on on top of this window.

Thanks!