Wagner-Peyser Services in the Employ Florida Marketplace

Part I: An Introduction to Core Service CodesWagner-Peyser Services in the Employ Florida Marketplace

Welcome to part one of the Wagner Peyser Services in the Employ Florida Marketplace presentation series. This presentation is intended to review the core service codes available in EFM that may be used to document labor exchange services provided to job seekers. For information regarding intensive and training codes, please review part two of this presentation series.1Employ Florida Marketplace (EFM)EFM documents labor exchange activitiesService codes are in sequential orderCodes range from 000s-900sCodes differentiate self-services from staff-assisted servicesAssist with program associationThe Wagner-Peyser Act of 1933 requires a nationwide labor exchange system to assist with meeting the needs of employers and job seekers. In Florida, labor exchange services can be accessed through three modes of service: self, facilitated self-help, or staff assisted. All labor exchange activities are documented in EFM regardless of the mode utilized.

The Employ Florida Marketplace (EFM) is Floridas management information system used to document labor exchange (Wagner-Peyser) services throughout the state. Data is captured through the use of service codes which are a series of numbers used to describe a specific activity. Service codes in EFM are captured in a sequential manner ranging from zero to nine-hundred. The type of service code recorded helps to determine whether the activity was a self-service or a staff-assisted service. Self-services are those that jobseekers or employers may perform for themselves on the EFM website. Many services are offered through the self-service option, including: job search, educational tools and other workforce related resources. Staff-assisted services are any activity that requires the expenditure of staff time. Most staff-assisted services are performed on-site at a One-Stop Career Center, job fairs or other recruitment events. The service code number also assists with identification of the type of workforce program a job seeker has received services through. For example, a customer enrolled in the Workforce Investment Act may have service activities documented from the 400 series which identifies them as a youth participant.

2000- System or Staff Generated Self Service

3Self-services fall in the zero series of service codes. Although these services are marked as system generated self-services, they can be either self-services or staff-assisted self-services. Staff can determine the type of service by locating the activity on the service plan and clicking the view link. This will display the individual activity service plan which provides staff with information on the date of the activity, completion status, region and office information and whether it was system or staff generated self-service.

The middle example shows a self-service job search that was performed with a job seeker but is staff-assisted. Remember the 006 code identifies it as a self-service activity because it falls under the zero series and the user ID is where you can identify that staff performed the activity. The staff members name is listed as both the creator and the editor.

The second example represents the same self-service activity except the user ID now lists the system as the user. This means a job seeker accessed this activity using their log-in information, performed a job search and the system captured the activity.

100 Core ServicesStaff-assisted services Provided on-site at One-Stop Career CenterUsed by various programsUniversally accessibleThe next set of service codes are those falling in the 100 series. These codes reflect core-level activities that are always staff-assisted services provided on-site at the One-Stop Centers. These services can be utilized by staff in the Wagner-Peyser (WP), Workforce Investment Act (WIA) and Trade Adjustment Assistance (TAA) programs. Core services are universally accessible and generally provide fundamental job search assistance, internet training and referral to supportive services. 4Self Services***(000)006*** Self Service Job Search through VOS005*** Self Service Labor Market Research004*** Self Service Information on Training Providers, Performance Outcomes090*** Skills Self-Assessment007*** Self Service Rsum

5As mentioned earlier, some self-services are actually staff-assisted services. These are self-service activities that are recorded as staff-assisted workforce information services. The system labels the service according to the user information recorded when the service is performed.099 511N Issued and ExplainedRequired to be provided to MSFWsDocument explains the services that can be provided by the one-stop centerDoes not commence or extend participation

Code 099, 511N issued and explained, should be recorded when the DEO form LES 511N has been issued to MSFWs explaining the services available at the one-stop career center. This is not a reportable service and does not commence or extend participation.6100 Validate I-9Provides information to staff that an I-9 has been validatedMay be requested as a requirement for referral to agricultural jobs or other ordersDoes not extend or commence participation

Code 100, validate I-9, should be recorded when staff have validated a customers employment eligibility. This service may be requested by employers for agricultural jobs or other job orders. This is not a reportable service.7101 ***OrientationStructured, on-site session Acquaints customers with the One-Stop Career Center, available services and programs Session times may vary Provided by, or in conjunction with, One-Stop Career Center staff

8Service code 101 is a staff-assisted orientation. An orientation can be defined as a structured, on-site session designed to acquaint customers with the One-Stop Career Center, available services and programs that can assist participants to secure employment or training opportunities. The length of this session may vary and should be provided by, or in conjunction with, One-Stop Career Center staff. Various programs may have additional guidelines for the provision of an orientation service. Staff should consult the guidance for those programs to ensure adherence to those requirements.102 *** Initial AssessmentInitial analysis of a customers strengths and weaknesses in relation to:Education, work history, vocational skillsIdentify employment goals, barriers and services neededInformation should be used to develop an employment plan9The 102 initial assessment may be documented when staff perform a cursory review of the strengths and weaknesses of a job seekers education, work history and vocational skills. This review should result in the identification of employment goals, barriers and additional services that may be needed. The initial assessment results may also assist with the development of a plan which utilizes the job seekers strengths and addresses their weaknesses.Initial Assessment DocumentationDocument results on the case notes screen If documentation is maintained by hard copy, case note the locationInclude sufficient detail for other staff to be able to followShould list specific points analyzedWhen this service is provided by staff, documentation consisting of specific assessment points should be recorded in the Case Notes screen at the time of service entry. Case notes should include sufficient detail so that other staff who may need to assist the customer can review the results of the assessment and provide follow-up services based on the information recorded.

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103 ***Information on Training Providers, Performance OutcomesProvision of specific training related information and resourcesAutomatic system documentation in EFM

11Service code 103, information on training providers and performance outcomes, is a staff-assisted service that is automatically recorded in the system when customers access specific training-related information in EFM. This information should enable them to make informed choices relative to training opportunities and resources. Documentation from training provider searches can be found under the search history menu, programs tab.

104 *** Job Search WorkshopA short seminar to provide comprehensive job search techniques Must include: labor market information, application/rsum writing, interviewing techniques and how to find job openings Subjects may be provided individuallyService cannot be recorded until all components have been provided12Code 104, job search workshop is a short seminar that is designed to provide participants with techniques that enable them to perform a comprehensive job search. There are required services that must be included in this workshop before credit can be taken. At minimum, customers must receive labor market information, application/resume writing, interviewing techniques and instruction on how to find job openings. The aforementioned subjects are mandatory. However, additional topics may be added if desired. Each subject can be broken down into individual components scheduled at separate times, but credit cannot be taken until all mandatory components are provided.105 *** Job Finding ClubEncompasses all elements of the Job Search WorkshopSuggested duration of 1-2 weeks Structured, supervised individual and/or group supportUltimate goal is to obtain a job

13Service code 105, job finding club, is similar to the job search workshop but longer in duration. A job finding club encompasses all the elements of the job search workshop. In includes reviewing labor market information, resume writing, interviewing skills and how to search for a job. The club should encompass at least one to two weeks of structured, supervised individual and/or group support where participants learn the skills necessary to obtain jobs and actively seek vacant positions.106 *** Provided Internet Job Search Support/TrainingWorked with a job seeker to train on using the Internet for job searchUsing a search engineUsing EFM

14Code 106, provided internet job search support/training, can be documented when staff work with a job seeker to train on how to use the internet for job search functions. Staff can assist customers with basic computer instruction such as learning what the mouse is, basic keyboarding and how to use a computer to search job banks such as EFM or CareerBuilder.107 *** Provision of Labor Market ResearchProvides local labor market information relating to:Occupational staffing patterns, hiring patterns, working conditions and wage informationMay be provided to job seekers in person, by telephone or mailMay be provided multiple timesDuplication of the same specific LMI service should be avoided

15Provision of labor market information, code 107, provides a job seeker with information pertaining to the socio-economic forces which may influence the employment process in the local labor market. Labor market information (LMI) provides occupational staffing and hiring patterns, working conditions and wage information that can guide job seekers with their job search. LMI services can be provided as often as needed, in-person, by phone or mail. However, duplication of the same specific LMI service should be avoided.Provision of Labor Market Information Documentation

Record LMI on the case notes screenLMI entries should document specific information provided to the customerLMI services may be monitored

When this service is provided by One-Stop staff, documentation should be recorded on the Case Notes screen at the time of service entry. Documentation should include the information that is provided to the customer.

16109 *** Case CoordinatedServicesVeteran Program staff use this service to document coordination with community agencies and other federal, state and local governments who provide related services.

17Case coordinated services, code 109, is a veteran code which may use to document coordination with community agencies and other federal, state and local governments who provide services to veterans.110 *** AttendedRapid ResponseStaff provide information at a Rapid Response eventEnter the response event number, if available

18Service code 110, attended a rapid response event, can be recorded if staff provide information about the One-Stop Career Center at a rapid response event. Rapid response events are typically held when a company is downsizing or closing. These events typically involve a large number of displaced employees who may need the services offered by the One Stop Career Center. When recording this service, staff should also record the response event number in the designated field, if available.111 TAP WorkshopDocuments attendance at a Transition Assistance Program (TAP) workshop for service members transitioning to civilian life after leaving the militaryNot a reportable service

Code 111, TAP workshop, is documented when a member the military attends a workshop that provides information about transitioning into civilian life. These workshops provide information about current labor market trends, career information, rsum assistance and a host of other workforce related tools and information. 19112 *** Job FairStructured gathering with individuals seeking work and employers seeking workersLocation arranged in conjunction with the One-Stop Career CenterAttendance logs should be available Retain for one-year after the program year of the eventReferral to the event is not sufficient to obtain creditMust be verified by the attendance log20Job fairs are documented with a code 112 and represent a structured gathering and exhibition in an appointed place with individuals who are seeking employment and employers who are seeking workers. Job fairs count as staff-assisted, job search assistance activities. Job fairs can be provided at the employers business location, the One-Stop Career Center, or another designated location with prior arrangements made by or in conjunction with One-Stop staff. Logs or applications taken at a job fair should be retained for one year after the program year of the job fair. Referral to a job fair is not sufficient to obtain credit for this service. 113 *** Job Search PlanA plan that focuses on how to look for a jobMay address the following questions:What do you want to do? What skills do you have that an employer would want? How do you create a resume? Where can you find out about open jobs?

21Code 113 represents a job search plan that focuses on how to look for a job. Staff may want to consider addressing the following issues to assist with development of the plan:

what does the individual want to doskills they possesshow to create a resumewhere they can find job announcements.

http://www.education.umn.edu/ETCS/career/advanced/JobSearch.pdf 114 *** Staff Assisted Job SearchStaff provide job search services to job seekersJob search can be performed using EFM or any other job search site, such as:CareerBuilderMonsterIndeed22Service code 114 may be used to record a staff-assisted job search when such services have been provided. The job search may be performed through EFM or any other job search resource.

115 *** Rsum Preparation AssistanceSession providing rsum building informationProvide instructions on the content and format of rsums and cover lettersIncludes assistance with the development and production of a rsum

23Service code 115, resume preparation assistance, can be recorded when a job seeker attends a workshop on resume preparation.

Staff should assist the job seeker with the creation and/or critique of a written resume.

116 *** Received Service From Staff Not ClassifiedStaff provide a service not listed in EFMDocument specific service on the Notes screenIdentify the action and result of the action24Code 116, received service from staff not classified, can be recorded when staff have expended time providing a service which is not listed in EFM. The specific service provided should be documented on the case notes screen with the action and the results captured in the note.117 Outreach Vet/MSFWOutreach performed on an individual job seekerMay include providing information about available services for Veterans or MSFWsDoes not commence or extend participationCode 117, outreach Vet/MSFW, can be recorded when staff perform an outreach service to a veteran or MSFW. The outreach may include providing information about services available for veterans or MSFWs. 25118 Failed to Respond to Call-InCan be used to note a job seekers failure to respond to a request by staff

Code 118, failed to respond to call-in, may be recorded to note a job seekers failure to respond to a communication by staff to report to the one-stop career center. 26120 *** Use of One-Stop Resource Room/EquipmentJob seeker utilizes the resource roomCan be recorded for any variety of services in the resource room including:Use of the telephoneUsing the fax machineMaking copies of a rsumCode 120, use of one-stop resource room/equipment, can be recorded when a job seeker utilizes the resource room to perform a service. Services may include use of the telephone, fax machine or copy machine.27123 *** Job Development ContactsProcess of securing a job interview with a public or private employer for a specific job seeker for whom the One-Stop center has no suitable opening on file.28The federal definition of a job development is the process of securing a job interview with a public or private employer for a specific job seeker for whom the One-Stop Career Center has no suitable opening on file. Service code 123, job development contacts, should be used when staff make contacts with an employer for vacancies related to a job seekers skills and employment history.

123 *** Job Development ContactsRecord the activity codeDocument JD contact on the case notes screenRecord employers nameIf job seeker is hired, create a JD job orderTake credit for the placementJob development contacts should be documented on the case notes screen with the employers name. If staff later learn that the customer was hired on the job to which a job development contact was made, a job order should be written and credit for the placement should be taken.29124 *** Received Bonding AssistanceProvides a federal fidelity bond to employers for hiring at-risk job seekersDocument the employers name, job seekers start date, amount of the bond and who verified the information on the case notes screenMaintain a copy of the bonding form at the one-stop center30The federal bonding program provides fidelity bonds to job seekers for whom commercial bonds cannot be obtained. Bonds are issued to the employer to protect against any potential loss that may be incurred after hiring an at-risk job seeker. Each One-Stop Career Center should have knowledgeable staff who are trained in procedures for providing bond coverage. Code 124, received bonding assistance, should be taken when a bond is issued; not when information about the program is presented. When issuing a bond, document the employers name, the job seekers start date and the person who verified the information on the case notes screen. A copy of the bonding form should be maintained on file at the one-stop.

125 *** Job Search/Placement Asst., including Career CounselingMay be used to identify Priority Re-employment Planning (PREP) Program Placement Services

31Job Search & placement assistance including career counseling, code 125, may be used to identify Priority Re-Employment Planning (PREP) program placement services. 126 *** Tax Credit InformationWork Opportunity Tax Credit (WOTC) program provides a tax incentive to private, for profit employers to hire individuals from certain target groupsService may be recorded for providing informational services regarding the program

32The Work Opportunity Tax Credit (WOTC) is an incentive to private, for profit employers to hire individuals from certain targeted groups. Tax credit information, service code 126, can be recorded when a job seeker has been provided information regarding the Work Opportunity Tax Credit program (WOTC). 127 *** Reportable Service From DVOP/LVER Service for veterans by a Disabled Veteran Outreach Program (DVOP) or Local Veterans Employment Representative (LVER)Staff time expended providing a service which is not listed in EFMDocument service on Case Notes screenList the action and result of the action

33Code 127, reportable service from a DVOP/LVER, is a service for veterans where a Disabled Veteran Outreach Program (DVOP) or Local Veterans Employment Representative (LVER) expend time providing a service which is not listed in EFM. The type of service provided should be documented on the case notes screen listing the action and the result of the action.

128 *** Assigned Case ManagerService code for veteran use onlyIdentifies veterans who have been assigned a case manager (i.e. Chapter 31 VR&E)Document service on the case notes screenInclude the veteran representatives name34Code 128, assigned case manager, is another activity code for veteran use only. This service can be taken to record case management that a veteran customer may have been assigned from another agency, such as the Veterans Administration. The name of the veterans representative should be identified on the case notes screen.

129 *** Received Case Management ServicesService code for veteran use onlyIdentifies veterans who have received and completed intensive case management servicesDocument service on the case notes screenInclude the veteran representatives nameThe last veteran activity code is 129, received case management services. This service code identifies veterans who have received and completed intensive case management services. The veteran representatives name should be documented on the case notes screen.35130 *** Proficiency Testing A proficiency test examines knowledge or skill in a particular areaCode may be recorded if the One-Stop provides proficiency testingDocument service on the activity service plan and list the type of test and outcome/results in a case note or assessment tab36A proficiency test examines the level of knowledge or skill an individual has in a particular area. Proficiency testing, service code 130, may be recorded if the One-Stop Career Center provides any type of proficiency testing, such as computer skills or workplace knowledge. This service should be documented in a case note or on the assessment tab in EFM listing the type of test and the results.

131 *** Testing/ background check as required by employerAny testing an employer requires the One-Stop Career Center to provideMay be a specific aptitude test, personality test, interest inventory, etc.Document the type of test and any pertinent information on the assessment tab or the case notes screen

37Service code 131, testing/background check as required by employer, can be recorded when the One-Stop provides any testing to job-seekers for an employer. The type of test may vary, but should be documented on the notes screen or assessment tab, if appropriate. Any additional related information regarding test results and outcomes should also be listed.

132 *** Testing - OtherCaptures tests not otherwise listed in EFMMust be provided by One-Stop staffDocumentation should be recorded in the assessments tab or the case notes screenList the tests name, type of test and results38Service code 132 is used to capture other types of testing services that may be provided by One-Stop center, such as career assessments that are staff-assisted. The tests must be performed by One-Stop staff and should be documented on the assessment tab or the notes screen. The case note should include the tests name, type, and results.134 *** EmployerPre-Screening Pre-screening means to examine before selectionStaff can take this service when screening qualifications on a suppressed order does not result in a referral.39Pre-screening means examination of something or someone before selection. Service code 134, employer pre-screening, can be recorded when staff pre-screen an applicants qualifications before referring them to a job order. This code may also be used to document staff efforts to screen applicants on the referral pending review list of suppressed job orders when the screening does not result in a referral.

135 Local Office ContactStaff may use this code to note that a job seeker appeared at the One-Stop Career Center as a result of staff outreachOther reportable services may be more appropriate if additional services are provided

Service code 135, local office contact, may be used when a job seeker appears at the One-Stop Career Center as a result of outreach by staff. Depending on the type of service provided, codes other than 135 may be more appropriate to indicate the activities or services that are provided. 40136 Follow-up ContactDenotes follow-up has been provided to a job seekerCan be used to notate any type of follow up ( i.e. following reemployment services, job referrals or soft exit report)Code 136, follow up contact, indicates that follow up has been provided to a job seeker following some type of initial service. Follow up can be any appropriate service that is relevant to the job seekers file. May include working the soft exit report when a reportable service has not been provided.41153***Computer Skills WorkshopProvides instructions on how to use various computer applicationsMay include keyboarding skills, how to use e-mail, use of the Microsoft Office Suite, etc.May be recorded for individual assistance or group workshopsMay be used to record varying levels of comprehension (basic to advanced)The computer skills workshop, code 153, can be recorded when instruction has been provided about how to use any type of computer application. This may include keyboarding skills, instruction on how to use e-mail or the use of the Microsoft Office Suite. This code can be used to document an individual or group service and any level of expertise.42154*** Social Networking WorkshopUse of social networking sites to search for employment and networking opportunitiesMay include addressing proper conduct while using these applicationsIncluding when contacting employers and networking with other job seekersMay be used to document use of any social networking siteFacebook, Twitter, LinkedIn, MySpace, etc.Code 154, social networking workshop, can be used to record attendance at a session where information has been provided on how to use social networking sites to search for employment and networking opportunities. Topics may include proper conduct while using these sites to contact employers or networking with other users and may be used to document any social networking site.43155*** Interview Skills WorkshopReviews guidelines and best practices on how to successfully participate in an interviewMay address the following:Appropriate attire;Frequently asked questions; Mock interviews, etc.Code 155, interview skills workshop, may be recorded when staff review guidelines and best practices on how to successfully participate in an interview. Topics may address how to dress appropriately, a review of frequently asked questions, mock interview sessions, etc.44156*** Soft Skills WorkshopIdentification and discussion of key soft skills that are useful in the workplaceSoft skills include, but are not limited to:Interpersonal communication in the workplaceProfessionalism and work ethicCritical thinking and problem solvingTeamworkCreating a self image and reputation maintenanceCode 156, soft skills workshop, may be used to document activities provided to identify or discuss key soft skills that are useful in the workplace. Soft skills are those behavioral attributes which enhance a persons job performance or career success. Soft skills may include interpersonal communications, professionalism and work ethic, critical thinking and problem solving, teamwork, creating a self image and reputation maintenance, among others.45157*** Financial Management WorkshopProvides customers with information on personal financesTopics may include:Basic financial terminologyAssessing debtConsumer Credit Counseling servicesBuilding a budget, money management, saving, and retirement planningService may be taken when providing financial management seminars hosted by partner organizationsThe One-Stop Career Center must have involvementService code 157, financial management workshop, may be used when staff provide customers with information on their personal finances. Topics may include discussing basic financial terminology, debt assessment, services offered at no charge by consumer credit counseling agencies and other budgeting basics. This code can also be used to document a customers attendance at a seminar or workshop hosted by a partner organization as long as the one-stop center has involvement in the activity.46179 *** Outside Web-Link Job Referral System-generated service when performing a job search in EFMLinked only to spidered jobsRecords when Apply for this job button is clicked

47Service code 179, outside web-link job referral, is recorded when staff assisting a job seeker with a job search in EFM click on the apply for this job button on a spidered job. Spidered jobs are vacancies imported into EFM from other job search sites such as Career Builder.

180 187 ***Supportive ServicesSupportive Services include:Child/Dependent CareFamily ServicesTransportation AssistanceMedicalTemporary Shelter

48Supportive services are community resources offered to customers who face barriers that hinder their employment or training opportunities. The One-Stop Career Center may offer supportive services in the form of child care vouchers, transportation assistance, medical attention, temporary shelter, etc. Credit can be taken for referrals to supportive services that fall in the service code range of 180-187.

180 187Supportive ServicesProvide information regarding the service provider, type of service, and how to access services

Information may be provided in-person, phone, e-mail, or postal mail

Customers have a choice whether to take advantage of the services offeredAll customers can benefit from having the information necessary to obtain needed services provided by social and other service agencies operating in the community. It is our responsibility to provide customers with specific information regarding the service provider, the type of service and how to access the services. This information may be provided in person, by telephone, via e-mail or regular mail. It is the customers choice whether or not to take advantage of these various services.

49180 187Supportive ServicesDocumentationDocument the service on the case notes screen at the time of service code entry

Include the type of supportive service and the name of the agency the referral was given for Supportive services should be documented on the case notes screen at the time of activity entry. The type of service and the name of the agency should be included in the case note.50Test your knowledgeQuizYou have completed part one of the Wagner Peyser services in EFM. Please take a moment to complete the following quiz.51Code 124, Federal Bonding Program, must be recorded at what time?The last day of each monthOnce the bond has been issuedDuring an information session about the programAny time staff chooseTrue or False.

A job development, code 123, should not be recorded until the job seeker has been hired.TrueFalseWhat type of service code should be used to document a follow up service when no reportable service has been provided?135 Local Office Contact118 Failed to Respond to Call In136 Follow Up ContactA or C

The federal bonding program service code should be recorded once a bond has been issued. A case note should accompany the use of this code and include what information?The employers name and amount of the bondThe customers addressThe address where the bond will be sentA history of the customers previous employers

Which service code should be used to document a workshop which provides instruction on computer applications such as the Microsoft Office Suite?153 154106212Labor Market Information, code 107, may be recorded if staff perform which of the following services?Mapping of the region workforce boardsWage informationOccupational patterns B and CTrue or False.

Service codes are used to document labor exchange activities. These codes may be staff assisted or self services.True FalseCore services fall within which of the following series?100s200s300s400sWhich service code best documents an initial analysis of a job seekers strengths, challenges and barriers in relation to employment, vocation and skills?205 Develop Service Strategies101 Orientation116 Received Service Not Classified102 Initial AssessmentService codes help identify which of the following:Program associationActivities providedSelf and staff assisted servicesAll of the aboveFor More InformationDanielle McNeil(850)245-7498Danielle.McNeil@deo.myflorida.com

Tammellia Bacon(850)921-3868Tammellia.Bacon@deo.myflorida.com Thank you for viewing part one of the Wagner Peyser services in EFM. If you have questions or need additional information please contact the Wagner Peyser team at the information shown.62