WageWorks Commuter Benefit Information10th of the month • Make changes or cancel anytime before...
Transcript of WageWorks Commuter Benefit Information10th of the month • Make changes or cancel anytime before...
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WageWorks Commuter
Benefit Information
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Registering Online
From the WageWorks.com homepage click Log In/Register -> Employee Registration
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Registration ScreenFirst-time users will be required to provide the following details to
authenticate their accounts
©2014 WageWorks Inc. All rights reserved.
Registering Online
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Accept the User Agreement
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Create a Username and Password
Your username must: Be at least 5 characters long. It may contain any combination of letters and numbers (but no other characters).
Your password must: Be between 8 and 20 characters. Include at least one letter and one number.
Not include your last, first or username.
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Set Up Direct Deposit
WageWorks recommends selecting the WageWorks commuter card for your Parking and Transit needs. Reimbursement information is needed only if you will be using the Pay Me Back option for commuter. The default is reimbursement by check. You can set up your account for direct deposit at any time. If you do not have your bank account information
on hand click next to proceed to the next page.
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Click remind me later for any alerts
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Online Features Dashboard
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Commuter Deadlines
• The program has a monthly enrollment deadline of the
10th of the month
• Make changes or cancel anytime before 11:59 PM EST on the
10th of each month
• To participate for the first time, for the benefit month of January 2017,
you will need to enroll no later than December 10th
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©2013 WageWorks Inc. All rights reserved.
Transit Orders
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Enroll in Commuter
Once you select “Enroll in Commuter” or the “Place Commuter Order” link a box will appear asking for your work zip code. Please enter your work zip code to proceed.
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Enroll in Commuter for Transit
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Enroll in Commuter
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On first order you may need to
enter your work zip code
©2013 WageWorks Inc. All rights reserved.
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Select your transit pass or operator
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Select your transit product or the WageWorks Commuter Card
©2013 WageWorks Inc. All rights reserved.
• WageWorks Commuter Card is a stored value card that can be used to purchase tickets or pay for parking. We send you the card, and as you place your monthly or recurring election, WageWorks will load that election amount on your card for each new election month.
• If you don’t use the full value of your monthly election, the credit carries and can be used in a future benefit month.
• If the WageWorks Commuter card is accepted at your transit provider selected, the Commuter Card will appear as a transit product you can select.
To select your product, click on the product name
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Select the face value
• If you already use a Transit Smart Card or stored value card from your Transit Authority that can be reloaded, the system will prompt you for the serial number to enter to register your existing reloadable card.
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Confirm your contact Information
Enter an email address to receive email confirmation of your order
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Confirm your order and click ‘Submit Order’
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Order confirmation –Order complete
• You can change or cancel your order by the 10th of the month prior to the benefit month,
• i.e. for Jan benefit month you have until Dec 10 to cancel
• Passes and cards will be mailed in time for you receive them on the first day of the new benefit month.
• Reloadable transit passes will have funds loaded by the first day of the new benefit month
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Didn’t find the transit option you were looking for?
• Select ‘cannot find what you are looking for.’
Provide your information and correspondence is sent to customer service and they
will follow up with you regarding your options.
©2013 WageWorks Inc. All rights reserved.
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Important Tips…..
• If you are loading funds to your current card Be sure that the name on your card matches the name displaying in
the WageWorks system.
Enter the correct serial#.
Make sure your card is registered.
After receiving your new card be sure to come back to the website to place an order for the amount to be loaded to the card each month.
WageWorks cannot load funds to the personal account or 3rd account.
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©2013 WageWorks Inc. All rights reserved.
Parking Orders
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Enroll in Commuter
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Enroll in Commuter for Parking
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Enroll in Commuter for Parking
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On first order you will need to enter
your work address
©2013 WageWorks Inc. All rights reserved.
• Once you enter your work address, select MAP IT• Once mapped, select NEXT
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Select your garage location
©2013 WageWorks Inc. All rights reserved.
If your parking location does not appear select “Don’t see your parking location? Click here” to enter the garage location and select one of the locations to the right.
Once you enter or select the Garage Name and address, select NEXT
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Select your payment option
©2013 WageWorks Inc. All rights reserved.
WageWorks recommends the WageWorks Commuter Card. This stored value, reloadable and reusable card will allow you to pay for your monthly parking.
Using this option allows you to quickly and efficiently make payment. Additionally, it can be used for the daily parking for work option.
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Parking Options:
• Commuter Debit Card – WageWorks recommends the WageWorks Commuter Card. This stored value, reloadable and reusable card will allow you to pay for your monthly parking online:
• Parking Pay Me Back - if you pay at a meter, cash box or different places throughout the month
• Pay My Provider - if you pay for a monthly parking permit or pay once per month
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WageWorks Commuter Card
Option
©2013 WageWorks Inc. All rights reserved.
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Enter your amount and frequency
©2013 WageWorks Inc. All rights reserved.
Select every month to have a recurring amount loaded to your card
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Confirm your location
©2013 WageWorks Inc. All rights reserved.
Enter an email address to receive email confirmation of your order
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Your order is confirmed
©2013 WageWorks Inc. All rights reserved.
Select ‘Submit Order’
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Confirmation and timing of order –
WageWorks Commuter Card
©2013 WageWorks Inc. All rights reserved.
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Your dashboard updates to reflect
your order
©2013 WageWorks Inc. All rights reserved.
You can change or cancel your order by the 10th
of the month prior to the benefit month,i.e. for Jan benefit month you have until Dec 10 to change or cancel
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WageWorks Pay Me Back Option
©2013 WageWorks Inc. All rights reserved.
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Select Amount
©2013 WageWorks Inc. All rights reserved.
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Confirm your location
©2013 WageWorks Inc. All rights reserved.
Enter an email address to receive email confirmation of your order
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Confirm Order
©2013 WageWorks Inc. All rights reserved.
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Order Confirmation for
Parking Pay Me Back
©2013 WageWorks Inc. All rights reserved.
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WageWorks Pay My Provider
Option
©2013 WageWorks Inc. All rights reserved.
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Select Payment Method
©2013 WageWorks Inc. All rights reserved.
• Enter the Payment Address• Remittance Address for Garage is:• Do not select ‘Same as Parking
Location”
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Provide required information
©2013 WageWorks Inc. All rights reserved.
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Enter Amount and Frequency
©2013 WageWorks Inc. All rights reserved.
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Confirm Order
©2013 WageWorks Inc. All rights reserved.
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Confirmation order has been placed -
Pay My Provider
©2013 WageWorks Inc. All rights reserved.
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©2013 WageWorks Inc. All rights reserved.
Placing an order with Customer
Service
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For Participants
• Participants may call to place a commuter order at
1-877-WAGEWORKS (877-924-3967)
Customer Service Representatives are available Monday thru
Friday, 8 AM to 8 PM ET (excluding holidays).
You will need to verify your name, Zip code and last four of SSN
You will need to provide the following:
+ Your work address and zip code
+ Your parking garage location if you park
▶ Parking Garage Remittance Address needed for Pay my Provider
+ Your transit provider information/pass type
The Customer Service Representative will place your order for you
and confirm your order
For Assistance