W.A.C.E Webinar Series W.A.C.E Webinar Series “Recruitment & Nurturing of Volunteers” Today’s...
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Transcript of W.A.C.E Webinar Series W.A.C.E Webinar Series “Recruitment & Nurturing of Volunteers” Today’s...
W.A.C.E Webinar SeriesW.A.C.E Webinar Series“Recruitment & Nurturing of Volunteers”
Today’s Presenters:
Steve Leahy – Greater Seattle (WA) Chamber
Renee Lopata – Tempe (AZ) Chamber
Wayne Griffin – Catalina Island (CA) Chamber
Moderator:
Steve Snyder, Vice President, W.A.C.E.
Recognizing Volunteers
Renee Lopata, CAE
Senior Vice President
Tempe Chamber of Commerce
Individual Volunteer
Volunteers are essential to the success of most chambers.
It is important to understand how the individual volunteer is motivated, and reward him/her accordingly.
Extrinsic Recognition
Tangible forms of recognition, include: Certificates Plaques Trophies Pins Free admission to Chamber events Chamber mugs, t-shirts, pens
Outstanding Achievement Recognition
Membership drives Most new members Top dollar Most new leads for staff Most calls made Hardest worker
Bringing in new sponsorship dollars Bringing in new volunteers to committees Outstanding service and representation of your
Chamber at event/committee
Outstanding Achievement Recognition
Solicit your members for higher end prizes Hotel stays Airlines tickets Restaurant gift certificates Art Gift items
Honoring Volunteers
Find the right venue to recognize and award their achievements If it is for committee work, present at the
committee meeting in front of their peers Wrap up party for membership drive
Make sure the appropriate person presents the award: Pres/CEO, Board Chairman, Committee Chairman or Chamber staff.
Volunteer of the Month/Year
A recent WACE survey found that the most popular recognition was the Volunteer of the Month/Year Award Awarded at the annual lunch/dinner Given a significant trophy/plaque Press release announcing winner Article in the newsletter
Volunteer Luncheon
Invite all members who have volunteered in some capacity to your organization:
Board members Committee members Special event volunteers Any member who has contributed through
their knowledge, expertise and/or time to the betterment of your Chamber
Volunteer Luncheon
Make sure the Pres/CEO and Board Chairman are there to personally thank the volunteers
Ask Chairman or Pres/CEO to speak on how the contributions of your volunteers have impacted the mission of your organization through their efforts
Give certificates for each contribution Provide plaques for board members and committee
chairs Provide an incentive to attend the event
A large drawing/prize for those in attendance, one drawing per volunteer effort. This gives more active members a better chance of winning big!
Volunteer Luncheon
Provide a networking opportunity so volunteers can meet each other:
A networking game or question Have the event at an interactive venue in
your community such as an arcade or as simple as picnic in the park with a fun game all can play
Intrinsic Recognition
Intrinsic recognition involves personal motivation such as:
Pride in a job well done Self Satisfaction Personal belief in the project or committee
work Volunteer for professional development
Informal Recognition
It is important to thank and recognize volunteer efforts often and quickly
Try to recognize volunteers publicly, i.e. at committee meetings, board meetings, mixers and special events when appropriate
A sincere and heartfelt thank you given in a handwritten note often means more to an Intrinsically motivated volunteer.
Informal Recognition
Provide gift certificate or small gift when volunteer efforts were exceptional. Be specific on their accomplishment when thanking them.
Professional development opportunities – send the volunteer to represent the Chamber at a local seminar or meeting or
Offer them free attendance to a Chamber seminar
Informal Recognition
Send a press release about your member for exceptional volunteer efforts
Provide food and beverages for on-site volunteers
If a committee or group needs to be recognized together, provide bagels or cookies at your next meeting
Recognizing Business Volunteers
Usually there is at least one member business each year that provides exceptional volunteer efforts in a combination of time, money and support that should be acknowledged.
Outstanding Business Volunteer Award
Business Volunteer Award
This award can be given to a member business based on a variety of criteria, including:
Financial Support Dues Sponsorship In-kind donations
Business Volunteer Award
In-kind donations Newspaper ads for Chamber events Restaurant & catering donations Printers supplying invitations, newsletters and
announcements Special event locations or facilities
Or a combination of all the above
Business Volunteer Award
Board/Committee Involvement How many employees are involved What committees are they involved with Leadership – event/committee chairs Time commitment of total volunteers Recognizing the number of
volunteers/time/participation/sponsorship the company provides the chamber
Business Volunteer Award
Like the individual volunteer award, they should be recognized publicly at your annual dinner with:
A trophy or award to display in their business lobby
A press release should be written and sent acknowledging the companies volunteer efforts
A story in the Chamber newsletter
Volunteer Recognition
Bottom line – we cannot be successful without the support, hard work and dedication of our volunteer members.
We must thank them often and as staff, treat them with respect and appreciation for their efforts.
Questions?
Thank you!
Renee Lopata, CAE
Senior Vice President
Tempe Chamber of Commerce
480/736-4284