WA Health Clinical Services Framework 2010-2020 · The WA Health Clinical Services Framework...
Transcript of WA Health Clinical Services Framework 2010-2020 · The WA Health Clinical Services Framework...
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WA Health Clinical Services Framework 2010–2020
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CONTENTS 1
FOREWORD 2
1. BACKGROUND 3
2. DELIVERING WA HEALTH SERVICES 5
a. Safety and Quality 5
b. Models of Care 5
c. Area Health Services 6
3. ADDRESSING DEMAND 7
4. HEALTH SERVICE PROVIDERS 9
a. Metropolitan Area Health Service 9
b. WA Country Health Service 9
c. Partnerships 10
5. INFLUENCING CHANGE 13
a. Activity 13
b. Workforce 14
c. Infrastructure 14
d. Information and Communication Technology 15
e. Costing 15
f. Medical Technology 16
6. CLINICAL SERVICES FRAMEWORK MATRIX 17
7. THE WAY FORWARD 27
APPENDICES: 34
Clinical Services Role Delineation 34
Definitions 35
F o r e w o r d
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FOREWORDThe WA Health Clinical Services Framework 2010–2020 (CSF 2010) sets out the planned structure of public health service provision in Western Australia over the next 10 years. It is an important tool for strategic statewide planning and will assist Area Health Services in developing localised clinical service plans.
The CSF 2010 is a revised, updated and expanded version of the WA Health Clinical Services Framework 2005–2015 (CSF 2005). It provides new levels of detail and a more comprehensive picture of clinical services across the state. It is based on the most up-to-date demographic data and projections of future service needs, helping us to prepare and plan for emerging clinical challenges.
The scope of the framework has been significantly expanded since the publication of the CSF 2005. For the first time, the framework includes information on services and service levels at Western Australia’s country hospitals and health facilities, making this the first comprehensive statewide picture of clinical service provision in the public sector.
The framework has also been expanded to include a range of non-hospital services provided across WA, in areas including:
Aboriginal health
ambulatory care
child health
dental care
mental health
primary care
public health.
Considerable work has gone into preparing this document. The CSF 2010 takes into account policy decisions made since the publication of the previous clinical services framework. The development of new Models of Care by Health Networks, and targeted consultations held with clinical and community stakeholders have also informed this framework.
The publication of the CSF 2010 reinforces WA Health’s efforts to ensure openness and transparency in the Western Australian public health system. It is all part of our commitment to providing sustainable, equitable, efficient and accountable health services to meet the needs of the WA community.
Dr Peter Flett DIRECTOR GENERAL OF HEALTH
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1. BACKGROUNDA WA Health Clinical Services Framework was first released in 2005 as a government endorsed framework for planning health care services throughout Western Australia. The WA Health Clinical Services Framework 2005–2015 (CSF 2005) was a blueprint for providing safe, high quality care to the community of Western Australia in the most efficient and effective manner possible.
The CSF is reviewed and updated periodically to ensure it remains responsive to the principles of health reform and reflects changes in the health care environment. The review process accommodates significant changes in direction that can impact on the planning and delivery of health services. For example, the decision to retain Royal Perth Hospital has necessitated a major adjustment in the clinical planning process.
The CSF 2005 was developed through an extensive consultation process. The CSF 2010 employs the same focus on planning, research and consultation, drawing from the following:
a review of planning assumptions including the impact of reform measures, the impact of new technology, service demand modelling and population projections
Area Health Service (AHS) plans for clinical services
Foundations for Country Health Services 2007–2010
Models of Care.
Development of CSF 2010 was overseen by a Clinical Services Steering Committee chaired by the Director General. The Committee ensured that service definitions, role delineation and significant parameters of demand and capacity projections were reviewed and signed-off as appropriate for use in the framework document.
Consultation on CSF 2010 involved extensive collaboration with AHSs, Health Networks and a large number of clinicians. In addition, the Health Consumers’ Council WA was briefed on the progress of CSF 2010.
The CSF 2010 goes beyond the scope of the previous CSF to include:
detailed modelling and role delineation of services provided by the WA Country Health Service (WACHS)
modelling not only for inpatient services, but also non-admitted and emergency department services
demographic information based on the results of the 2006 Population Census
progress on the development and implementation of Models of Care
updated demand and capacity projections
contributions from Health Networks
developments in infrastructure, workforce and information communication technology (ICT).
In recent years, a number of service improvement programs have been established to refocus the health system. The common objective of these programs is to assist consumers to stay healthy; access safe, quality services; and make a simple and effective journey through the health system. The programs include the development and implementation of Models of Care, strategies for community supported services, initiatives for outpatient service reform and the Four Hour Rule Program.
The CSF 2010 is the first document published in WA that encompasses clinical planning across the entire State public sector and across all facets of hospital care. While it is an over-arching medium to long-term planning document, it also provides a foundation for more extensive and detailed planning to be undertaken by AHSs. It sets the high-level policy framework to assist local AHS planning and informs infrastructure, ICT and workforce planning across the health system.
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Since the release of CSF 2005, all AHSs have developed their own localised clinical services plans. Following the publication of CSF 2010 the AHSs will update their individual clinical services plans to reflect the updated information.
The CSF 2010 outlines strategies for delivering the Government’s vision for providing public sector clinical services over the next 10 years and informs our external stakeholders and partners of health service development intentions throughout the State. This high-level planning tool will provide an indication of the magnitude of demand for and supply of services into the future.
In reading CSF 2010, it is important to note first that much of the planning is based on projections, and projections become less exact the further they reach into the future. Secondly, the successful delivery of services specified within CSF 2010 is contingent on the correct alignment of circumstances (political, economic, etc.) and resources (workforce, funding, etc.). Many of these factors are beyond the control of this CSF.
The CSF is scheduled for updates at regular intervals to respond to emerging trends in demand, clinical practice, technology and policy. However where significant change to the CSF is needed at times that do not fit the schedule of regular updates, there will be a process in place to allow for such change to be endorsed.
Clinical Services Framework Process
CURRENT PROCESS DRIVERSModels of Care Operational PlanAHS CSP Strategic IntentSafety & Quality BudgetDemand Modelling Infrastructure PlanWorkforce Plan ICT Plan Medical Technology WHCM / RAM
ORIGINAL PROCESS DRIVERSReid Report Strategic IntentSafety & QualityBudgetDemand ModellingInfrastructure Plan
WA HealthCSF 2005 – 2015
(1)
FUTURE PROCESS DRIVERS
WA Health CSF (3)
FUTURE PROCESS DRIVERS
WA Health CSF2010 – 2020
(2)
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2. DELIVERING WA HEALTH SERVICESThe delivery of public sector health services is influenced by policy, planning, strategy and resource parameters that reflect the changing context of health care in the State. These parameters describe the kind of services we strive to deliver and provide direction to service planning.
a. Safety and Quality
Significant challenges must be met to ensure that health care in WA remains both safe and of high quality. These challenges include increasing demand for health services, constraints on resources, demographic change, workforce shortages and increasing patient expectations.
The WA Strategic Plan for Safety and Quality in Health Care 2008–2013 (the Strategic Plan) provides direction and guidance for WA Health in delivering safe, high quality health care. The Strategic Plan was developed by the WA Council for Safety and Quality in Health Care in conjunction with the Office of Safety and Quality in Healthcare and is the third five year plan of its kind.
Building on achievements since the first five-year plan was published in 1998, the Strategic Plan is built around The Four Pillars of the WA Clinical Governance Framework. It outlines the objectives, strategies and governance requirements that will provide the foundation for programs, initiatives and activity aimed at ensuring the delivery of safe, high quality health care in WA. It clearly articulates that safety and quality is an integral part of Statewide clinical service planning, incorporating all facets of hospital care. Importantly, it also emphasises the need for safety and quality to play equally important roles at all levels of health service delivery.
The Strategic Plan aligns with the priority work programs and proposed National Safety and Quality Framework currently being developed by the Australian Commission on Safety and Quality in Health Care. The Western Australian Strategic Plan for Safety and Quality in Health Care 2008–2013 is available at:
www.safetyandquality.health.wa.gov.au/docs/WA_strategic_plan_for_safety_and_quality_in_health_care_ 2008-2013.pdf
b. Models of Care
Models of Care are strategic policies related to a disease grouping, population sub-group or service need. They set out an evidence-based framework describing the right care, at the right time, by the right person/team in the right location across the continuum of care.
The Models of Care are focused on improving patient care throughout the health system and have been developed across a range of specialties. Their coverage extends from prevention and promotion, early detection and intervention, to integration and continuity of care and self management.
The Health Networks, which were first established in July 2006, have engaged clinicians and consumers in the development of statewide clinical policy across Western Australia. To date, 18 Health Networks have been formed for specific population groups, disease groupings and service needs and have had the lead role in the development of Models of Care.
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These Networks include:
Acute Care Infections and Immunology
Aged Care Injuries and Trauma
Cancer and Palliative Care Mental Health Community
Cardiovascular Health Musculoskeletal
Child and Youth Health Neurosciences and the Senses
Digestive Primary Care
Diabetes and Endocrine Health Renal
Falls Prevention Respiratory Health
Genetics Women’s and Newborns’
More information about Health Networks is available at www.healthnetworks.health.wa.gov.au
The Models of Care can be viewed at www.healthnetworks.health.wa.gov.au/modelsofcare/
c. Area Health Services
Since the release of CSF 2005, there has been an integrated approach to the provision of health care underpinned by the area health service model. The Area Health Services (AHSs) are comprised of the North Metropolitan Area Health Service (NMAHS), the South Metropolitan Area Health Service (SMAHS), Child and Adolescent Health Service (CAHS) and the WA Country Health Service (WACHS). The AHSs have actively planned and managed health service delivery around the broad health needs of their respective catchment populations.
Each AHS has developed a Clinical Services Plan that focuses on delivering a more balanced and holistic health service that meets not only the tertiary health care needs of the population, but also their primary and secondary health care needs. The perspective and input of the AHSs has been crucial to the delineation of roles for hospitals and other health service facilities outlined in CSF 2010.
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3. ADDRESSING DEMANDWA Health has introduced a number of strategies to manage demand in areas of greatest need. Some of the achievements from these strategies are detailed below.
1. Inpatient Demand
From the early days of health reform, WA Health has recognised the importance of ensuring that the demand for inpatient services is managed appropriately. The public health system remains the community’s provider of choice for admitted patient care. For this reason, WA Health places great emphasis on strategies to achieve safe, quality hospital inpatient care substitution and to reduce hospital lengths of stay (beddays).
Initiatives implemented to date have resulted in lower average lengths of stay, higher proportions of sameday admissions and a decrease in the use of hospital beds for ambulatory sensitive conditions. Some examples of these initiatives are the Ambulatory Surgery Initiative (ASI), the SurgiCentres at Osborne Park Hospital and Kaleeya and community supported services such as Hospital in the Home (HITH) and Rehabilitation in the Home (RITH).
2. Emergency Department Demand
Hospital emergency departments (EDs) have continued to be viewed as convenient ‘one-stop-shops’ for patients to receive all inclusive health care (diagnosis and treatment) that does not entail out-of–pocket expenses. This has resulted in rapidly increasing demand for ED services that could not continue to be safely accommodated in existing facilities.
A number of initiatives have been introduced to manage ED demand. ED process redesign for mental health patients, after hours GP clinics, Hospital in the Nursing Home and policy changes regarding the operation of ambulance services have all targeted the improvement of the processes and responsiveness of emergency departments.
3. Outpatient Services
An Outpatient Reform Project was initiated in 2007 to standardise and streamline administrative processes in metropolitan outpatient services. The project scope included all doctor attended outpatient clinics in five metropolitan tertiary hospital sites, a total of approximately 750,000 visits per annum.
The five initiatives targeted:
central receipting /caseload allocation
Clinical Priority Access Nurse (GP Liaison)
audit of referrals
standardised performance reporting
electronic referrals.
To date, the project has:
reduced wait times for first appointments at adult tertiary sites (to <90 days)
eliminated cases of waiting beyond recommended times in three of the five sites
reduced the ratio of new to follow-up appointments from 1:5 to 1:3, increasing the number of new patients seen by 21 per cent or 20,000 individuals
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increased throughput by between one and 16 per cent, depending on the site
implemented electronic secure messaging and standardised periodic performance measures (KPI) reporting.
4. Service Redesign
The AHSs have introduced a number of strategies that aim to improve the efficiency of service provision, particularly in hospitals. Principal among these initiatives is a program of service redesign.
The Service Redesign Program aims to improve the management of demand for health care. It does this through measures including delivery of better services outside hospitals and freeing up hospital capacity through improved patient flow and increased availability of beds. Previous redesign projects focusing on unplanned admission, elective surgery, the surgical patient journey and mental health have been implemented primarily at tertiary hospitals.
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4. HEALTH SERVICE PROVIDERSThe provision of State public health services is principally the responsibility of the AHSs. The CSF 2005 described in some detail the roles of the metropolitan Area Health Services, NMAHS, SMAHS, and CAHS.
For the first time, CSF 2010 details the WA public health system’s response to rural area health needs as coordinated by the WA Country Health Service (WACHS). This framework also outlines the range of partners with whom WA Health collaborates to deliver a comprehensive health service.
a. Metropolitan AHS
Since CSF 2005, there have been significant government policy changes in regard to the planned delivery of health services in WA. When CSF 2005 was developed; government policy included the closure of Royal Perth Hospital (RPH) and the relocation of services to other facilities, primarily to Fiona Stanley Hospital (FSH) and Sir Charles Gairdner Hospital (SCGH). In CSF 2010, RPH will remain open and will sit within SMAHS in terms of policy, planning and operations. The CSF 2010 reflects the updated delineation of responsibilities for these metropolitan area services.
b. WA Country Health Service
The CSF 2010 now includes services provided by WACHS and recognises the challenges of delivering high-quality health care in rural and remote WA. While Australians generally enjoy very good health, country residents experience poorer health than those living in metropolitan areas. There is also an unacceptable gap between Aboriginal and non-Aboriginal health outcomes and life expectancy.
To address the challenges impacting on the health of country residents WACHS works closely with its communities and partners to:
deliver contemporary care and service models
address health inequities and seek to close the gap in health outcomes for Aboriginal residents
build workforce excellence by striving to make WACHS a great place to work
invest responsibly in health services that support our strategic directions.
The WACHS is the largest Area Health Service in Australia in geographical terms, covering 2.55 million square kilometres. This vast area presents significant challenges for health service delivery. It is made up of seven distinct and diverse regions which provide health services through:
70 country hospitals (six larger centres, 15 medium sized hospitals and 49 small hospitals)
47 nursing posts in regional and remote locations
numerous community based health centres.
Ensuring integrated and coordinated emergency and trauma services for all communities is a priority for WACHS in collaboration with metropolitan services. All 70 WACHS hospitals provide a level of emergency and disaster response in partnership with the Royal Flying Doctor Service and St John Ambulance emergency retrieval services. The smaller sites provide resuscitation and medical stabilisation with support and access to specialist advice prior to transfer to larger sites.
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In considering the role delineation for country health services a number of unique issues need to be considered. These include:
the need for country patients to travel long distances to other country centres or to the Perth metropolitan area for investigations, diagnosis, treatment and outpatient follow-up care
recruitment and retention of staff, including in some specialty areas
availability of appropriate professional support
greater reliance on generalist medical workforce, and the broader range of skills required to provide family medicine, emergency medical and procedure practice
lack of private general practitioner and certain specialty services in some country areas, meaning that services must be supplied and funded by the public health system.
All regions have developed clinical service plans which will form a guide for investment and reform over the next five to ten years and integrate with workforce, medical technology; communication and information management; capital and resource allocation plans.
c. Partnerships
WA Health works within the constraints of policy and available resources to provide a range of health services. In order to ensure that the community has access to as comprehensive a range of services as practicable, WA Health may enter into partnership arrangements with external agencies. These partnerships are contingent on evidence that good patient outcomes and efficiency gains can be achieved.
WA Health consults with key agency partners, including the private sector, non-government organisations (NGOs) and the Australian Government in order to inform State health planning and to keep abreast of new trends in service delivery, infrastructure and policy.
1. General Practitioners
General Practitioners (GPs) are often the first point of contact for people seeking health care. They provide the first points of diagnosis and treatment and linkages to specialist care where appropriate. In addition, GPs are important in helping to disseminate healthy lifestyle messages and implement health screening campaigns. For these reasons, GPs are integral to the delivery of health care.
GPs in the community are funded by the Commonwealth, rather than the State Government, and therefore the role delineation matrix does not capture their services. However, WA Health works closely with the Divisions of General Practice to continually improve integration of services between State funded services and the Commonwealth funded primary care spectrum.
2. Australian Government Department of Health and Ageing (Commonwealth)
The Australian and Western Australian Governments share responsibilities in the delivery of health services to the WA community. Recent changes and reforms to the roles and responsibilities in resourcing the delivery of health care have seen new and exciting opportunities develop that are aimed at improving the health outcomes of all Australians.
In July 2009, the National Health and Hospitals Reform Commission released its final report outlining a number of strategies to improve health outcomes for all Australians. The full report can be viewed at:
www.yourhealth.gov.au/internet/yourhealth/publishing.nsf/Content/nhhrc-report
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In September 2009, the Commonwealth also released the report of the Preventative Health Taskforce. The National Preventative Health Strategy Taskforce report is available at:
www.preventativehealth.org.au/internet/preventativehealth/publishing.nsf/Content/national-preventative-health-strategy-1lp
In line with the Commonwealth Government’s strategies, future financial investment will focus on these areas.
3. Private Hospital Care
The public health system provides an extensive range of services that are also available in the private sector. For this reason, planning for the future delivery of health care services includes consideration of private sector plans.
For many years, WA Health has collaborated with the private sector to ensure effective and efficient health care planning. For example, in planning for the new Fiona Stanley Hospital, WA Health aimed to achieve synergies with the private sector by selecting a site that is co-located with a private facility. WA Health linkage with the private sector includes the purchase of beds from private hospitals during times of high demand and the ongoing agreements with private sector hospital care providers such as Ramsay Health Care at Joondalup and Health Solutions (WA) Pty Ltd at Peel.
4. Non-Government Organisations
NGOs play an important role in delivering care to patients. These organisations offer expertise and support primarily (though not exclusively) in the public health, disease control, health promotion and research arenas.
In 2008/09 WA Health funded approximately 560 NGO contracts to a value of over $650 million to deliver services ranging from patient advocacy to Hospital in the Home services. Typically, NGOs deliver specialised care and may receive part funding from the State Government (and/or the Commonwealth) to deliver services. Examples of NGOs that receive funding from the State Government include the Royal Flying Doctor Service, St John Ambulance Australia, Silver Chain and the WA Red Cross.
5. Aboriginal Health
Achieving improvement in Aboriginal health status remains one of the most complex and challenging tasks faced by the Western Australian Government. Contributing to the complexity of achieving significant improvement in health outcomes is the fact that provision of better health services must happen alongside improvements in other key areas such as housing, education, employment and economic development.
WA Health works with a number of organisations including the Aboriginal Medical Service, the Department of Indigenous Affairs and other agencies of government in an effort to improve the health status of WA’s Indigenous population.
6. WACHS Industry Partnerships
The WACHS faces health service challenges which differ from those present in the metropolitan area, and which require different strategies to meet community needs. One such challenge is the increased demand for health services created as a direct result of resource sector expansion in country areas.
Modelling for population in the Pilbara was undertaken by Heuris Partners Ltd. and used in the WA Health modelling, has projected that by 2021 the population will increase to 63,000 from its present level of around 44,000. This will lead to a corresponding increase in demand for health services and health workforce.
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The result for the WACHS is that its ability and capacity to continue to provide and maintain health services to a standard acceptable to the Pilbara community presents logistical challenges on a scale not seen previously. Fortunately, the private sector is increasingly aware of the considerable benefits of working with government and local communities to enhance the ‘liveability’ of the regional towns which house its workforce.
Recent examples of industry partnerships include:
A joint funding agreement between WACHS and BHP Billiton Iron Ore Pty Ltd over six years (beginning in 2006) to the value of approximately $5.4 million. Funding initiatives include:
– the appointment of an emergency medicine specialist at Port Hedland Regional Resource Centre and a child and adolescent mental health practitioner for Newman
– fortnightly charter flights to Newman to increase clinical and community services
– telehealth, and child and maternal health programs.
A $38.2 million partnership between WACHS and the Pilbara Industry’s Community Council to undertake multiple initiatives in the areas of emergency response, workforce, Indigenous employment, population health, and health infrastructure and planning. The Liberal – National Government’s Royalties for Regions Program has underwritten the State’s ongoing investment over the period of the forward estimates.
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5. INFLUENCING CHANGEHealth service planning, development and implementation are enabled by a handful of factors that underpin health care delivery:
activity demand
workforce
infrastructure
information and communication technology
costing
medical technology.
The way in which these factors interact has an impact on where and how we deliver services.
a. Activity
WA Health’s CSFs are underpinned by modelling of activity demand and capacity. In CSF 2005, the modelling focused solely on metropolitan inpatient activity. In CSF 2010, the modelling has been expanded to incorporate inpatient activity for both metropolitan and country areas, emergency department projections and future estimates of outpatient activity.
The demand modelling process utilised the population projections of the Australian Bureau of Statistics (ABS) Series C released in 2008. These figures were the low-growth projections of the Estimated Resident Population (ERP) from the 2006 Australian Census.
Projections of inpatient activity (Hardes data) were based on estimates produced by consultants Hardes and Associates, similar to activity projections used in CSF 2005.
Demand modelling is comprised of three major steps as outlined below.
1. Projection of base year demand into the future (status quo model). This model is based on the current utilisation and population projections. It assumes that demand is not restricted by workforce, bed capacity or funding; that the level of service in the base year is continued and adequate; and that policies in place in the base year are maintained.
2. Development of a ‘scenario’ model by modification of future demand projections generated by the status quo model (scenario model). This, and the status quo projections, are developed by applying the impact of a range of strategies to achieve quantified efficiencies and known changes that will impact upon utilisation rates in the status quo model. This model is developed in consultation with Health Networks and AHS planners regarding anticipated changes in health care practices and service delivery changes.
3. Redistribution of demand across facilities in the scenario model to reflect changing patterns of service (capacity model). Following endorsement of the latest Hardes data, the capacity model has been produced redistributing demand to hospitals based on the closest, most appropriate (as defined by role delineation in the CSF) and available hospital. Production of the capacity model has been completed in consultation with AHS planners and WA Health Infrastructure team.
More detailed information on the scenario development is available from the Clinical Modelling and Infrastructure Unit at WA Health.
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b. Workforce
An adequate supply of suitably skilled workers is essential for the delivery of the clinical services outlined in CSF 2010. Successful planning for the delivery of these services requires the integration of workforce planning with infrastructure and financial resources and with activity objectives. The addition of WACHS into CSF 2010 provides, for the first time, an opportunity to develop an integrated workforce plan for all services provided by WA Health.
Workforce and clinical planners have commenced collaborative work on modelling the workforce required to deliver the clinical services specified in the CSF 2010 and to identify areas of risk due to workforce shortages. More generally, workforce plans will enable the planning for clinical services to consider emerging workforce issues. The modelling is scheduled to be completed in late 2009.
A number of reforms are being developed over 2009–10 which improve the capacity of the workforce. These reforms will also allow for closer monitoring of workforce issues that can impact on service delivery, and provide for better coordination of WA Health’s response to those issues. The reforms include:
a new clinical training placement system to improve coordination, consistency and funding for professional entry clinical training
nationally consistent registration and accreditation for 10 occupations which account for 80 per cent of the clinical workforce
projections of supply and demand at detailed occupational/specialty levels by site and service
improved FTE budgeting projections linked to activity
streamlined and consistent system-wide HR policies
the use of simulated learning environments to expand clinical training capacity
expanding education and training at major regional hospitals as part of the Rural Clinical Schools Program.
WA Health is committed to developing a sustainable supply of skills in the health workforce. This commitment underpins the development and implementation of our workforce policies. Over the course of 2010, the current strategic workforce framework will be revised to reflect emerging workforce developments at a State and national level, the revised clinical services framework, and related financial and infrastructure planning.
c. Infrastructure
WA Health’s State Health Infrastructure Plan (SHIP) is currently in development and will provide a detailed 10 year plan for the management and development of capital assets. To ensure that projected service needs can be met, SHIP will be based on the role delineation and service requirements outlined in CSF 2010 and identified capital development requirements.
The SHIP will cover all areas of asset development requirements, from minor upgrades required to ensure buildings remain fit-for-purpose through to the provision of new or replacement health facilities.
The SHIP builds on the previous Metropolitan Infrastructure Development Plan (MIDP) developed in 2005 as a follow on from CSF 2005. Whilst the focus of the MIDP was predominantly on the metropolitan area, SHIP will be expanded to become a statewide plan – encompassing both metropolitan and rural infrastructure developments. The process will include a review of WA Health’s current asset investment program in light of the updated service needs outlined in CSF 2010. Additionally, SHIP will have a broader focus, including non-inpatient infrastructure such as that related to the delivery of community supported services, consistent with CSF 2010.
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Further information on the SHIP development process and linkages within the broader Government asset management framework will be available in SHIP, due for release in 2010.
d. Information and Communication Technology
Supporting the CSF and a number of health reform projects is an Information and Communication Technology (ICT) Strategic Framework.
The ICT Strategic Framework will ensure that ICT investment and effort focuses on and aligns with WA Health’s key strategies and priorities. This framework will be linked to a strategic plan.
There are six key elements of the framework:
Clinical Systems – covering patient administration, clinical and specialty departmental applications
Corporate Systems – encompassing administrative, business support and corporate applications
Information – standardising, monitoring, analysing and disseminating information
Infrastructure – procuring and maintaining servers, storage, desktop, communication and network infrastructure
Facilities – aligning ICT products and services to the commissioning of health service facilities
Medical Equipment – integrating medical equipment with the ICT network.
Stakeholders will be appropriately engaged in the development of any business cases, procurement activities, implementation and/or ongoing operational activities.
e. Costing – Recurrent Costing
Following earlier investment in the development of cost-modelling methodologies, WA Health now uses two powerful tools for projecting costs associated with CSF 2010 and monitoring the financial and activity aspects of its implementation.
The two models are the Whole of Health Cost Model (WHCM) and the Resource Allocation Model (RAM). The WHCM is used to project WA Health’s total recurrent (i.e. non-capital) expenditure, based upon current costs as well as expected changes in prices and wages. The RAM is a tool for allocating funding between health services. Whilst both models are subject to ongoing development and improvement, they have been in operation for several years and have been used to cost earlier iterations of clinical services planning work, including CSF 2005.
Both WHCM and RAM use demand projections associated with CSF 2010 as a major input into their forecasting processes. This is the same set of demand projections used to estimate workforce and infrastructure requirements. These projections include the Hardes inpatient activity projections, and ED and outpatient activity targets.
When completed, cost projections from both models will be used to assess the potential impact of CSF 2010 on the State health budget over the medium and long term. The estimates will be an important indicator of the further work that is required to put our public health system on a more sustainable footing, in line with Government policy and priorities.
The cost projections will be fed into the next stages of system-wide demand, workforce and financial planning. It will be used to engage partners and stakeholders in productive discussions about health system financing and achieving better integration between service provision and budget management.
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f. Medical Technology
A high-level medical technology map is being developed for WA Health. This map will be used to ensure that clinical and facility planning are flexible and forward thinking in their approach to medical technology. It will capture the emergence of future technology and inform the current Medical Equipment Replacement Program. In addition, the extensive review that informs the medical technology map, contributes to more detailed area-wide clinical plans and informs individual site clinical plans and facility designs.
There is considerable input and collaboration with clinical stakeholders in identifying and prioritising technology requirements. To date, the clinical streams that have been involved are:
Cancer
Neurosciences
Cardiovascular
Musculo-skeletal
Pain.
Further analysis will be undertaken following the completion of these maps to ensure that the introduction of new technology will assist in:
improving patient outcomes and quality of care
providing faster and more accurate diagnosis and treatment
reducing length of stay.
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6. CLINICAL SERVICES FRAMEWORK MATRIXThe CSF 2010 includes three separate matrices. The first outlines metropolitan hospital services, the second details WACHS hospital services and the third captures non-hospital services across the entire State.
METROPOLITAN HOSPITAL SERVICES
Tertiary Hospitals
Tertiary hospitals provide services requiring highly specialised skills, technology and support to all of Western Australia. Typically a tertiary hospital may include centres of excellence, research and development; and will provide a leadership role for integrated clinical services.
As a rule, a tertiary hospital provides services at a level 6 according to the clinical services role delineation definitions.
In 2010, the tertiary hospital sites in Western Australia are:
Royal Perth Hospital (RPH) Wellington St Campus
RPH Shenton Park Campus
Sir Charles Gairdner Hospital (SCGH)
Fremantle Hospital
Princess Margaret Hospital
King Edward Memorial Hospital
Graylands Selby-Lemnos and Special Care Health Service.
The major adult tertiary developments that will occur in the Perth metropolitan area within the next 10 years include the following:
By 2014, Fiona Stanley Hospital (FSH) will be functioning as a tertiary hospital.
Services will be reconfigured across RPH, SCGH and FSH. Fremantle Hospital will no longer provide tertiary services.
SCGH will provide cardiothoracic surgery, liver and kidney transplants, a comprehensive cancer centre, State centre for neurosciences, tertiary medical and surgical centres, mental health services, and a major research centre.
FSH will deliver major trauma services, cardiothoracic surgery, kidney transplant, State burns service, a comprehensive cancer centre, tertiary surgical and medical services, tertiary mental health, obstetric and neonatal services, paediatrics and a major research centre.
RPH will provide major trauma services, cardiothoracic surgery, heart and lung transplants, an advanced heart failure unit, tertiary mental health, major research centre and tertiary surgical and medical services.
RPH Shenton Park Campus will close and the tertiary rehabilitation services will be relocated to FSH.
It is also planned that within the next six years, a new children’s hospital will be built on the Queen Elizabeth II Medical Centre site, adjacent to the SCGH. This development will bring together a broad range of specialist services and assist in improving the transition between adolescent and adult health services.
The CSF 2010 provides a view of planned services out to 2020. Joondalup Health Campus will remain a general hospital within the scope of this iteration of the CSF.
6 . C l i n i c a l s e r v i c e s f r a m e w o r k m a t r i x
18
General Hospitals
A general hospital is a facility that provides hospital services with a focus on the broader health needs of the community it serves, rather than a concentration on the purely clinical aspects of health care. A general hospital should provide for most of the health needs of its population. It would usually have the following clinical services and facilities:
emergency departments
24 hour anaesthetic cover
critical care units
general surgery capacity (including day surgery)
obstetric and neonate services
general medical and geriatric services
general paediatrics
some mental health services
some rehabilitation and sub-acute care
diagnostics, treatment and ambulatory care.
A general hospital will have resident general specialists, some visiting subspecialists and junior medical staff. In the main, a general hospital provides services at a level 4 or possibly level 5 according to the clinical service role delineation definitions.
The CSF 2010 includes the following general hospitals:
Joondalup Health Campus
Swan District Hospital
Armadale Kelmscott Memorial Hospital
Rockingham General Hospital (including Murray Districts Hospital)
Peel Health Campus.
Specialist Hospitals
By 2014, the specialist hospitals will be:
Osborne Park Hospital
Bentley Hospital
Fremantle Hospital.
Although they may provide some general hospital services, these hospitals will largely be reconfigured to focus on mental health, aged care, rehabilitation services and elective surgery. None of these hospitals will have an emergency department.
These facilities may undertake high volume, low complexity surgery which may be done on an ambulatory or overnight basis, depending on the role delineation of the facility.
Generally, specialist hospitals will provide services at level 4/5 in their specialty according to the clinical services role delineation definition.
T i t l e o f c h a p t e r
19
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
19
Other Hospitals
Kalamunda District Community Hospital
Kalamunda hospital will focus on primary care, general procedures, aged care, subacute care, and low acuity maternity according to the CSF Role Delineation.
WA Country Health Service Hospital Services
The WACHS services and infrastructure are dispersed across the State and include:
6 Regional Resource Centres
15 Integrated District Health Services
49 small hospitals, including 32 multipurpose services and centres
26 community mental health services
47 nursing posts in regional and remote locations
2 State Government funded nursing homes
community health services (53 locations)
child health services (168 locations).
The Regional Resource Centres form the hub of regional services that span out to the smaller sites and services (the spokes) across the region. They incorporate the regional WACHS administration centres, are the base for region-wide services and are locations for the six regional hospitals at Albany, Broome, Bunbury, Geraldton, Kalgoorlie and Port Hedland. The Integrated District Health Services incorporate 15 medium sized hospitals and district-wide health services.
In addition to existing facilities, WACHS has a range of infrastructure developments underway or planned across the regions.
NON-HOSPITAL SERVICESThis iteration of the CSF has separated out non-hospital services in order to demonstrate the broad range of services delivered by WA Health. It should be noted that this matrix uses a region/district based structure rather than the facility focus used in the hospital matrices.
Separating out non-hospital services in CSF 2010 has meant using some non-standard definitions of clinical and physical scope. This means that there are services provided in the hospital setting that may also be provided in a non-hospital setting. This overlap of hospital and non-hospital services highlights the blending that exists between these services. This blending is essentially a benefit for patients as WA Health strives to deliver seamless patient care.
20
21
METROPOLITAN HOSPITAL CLINICAL SERVICES FRAMEWORKSouth Metropolitan North Metropolitan Statewide
Fiona Stanley Hospital
RPHRPH Shenton Park Campus
Fremantle Rockingham Bentley Armadale Peel SCGH Swan Osborne Park Kalamunda Joondalup KEMH PMHGraylands (inc Selby)
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
Medical ServicesGeneral – 6 6 6 6 6 – – – 6 5 5 4 5 5 3 3 3 4 5 5 4 4 4 6 6 6 4 5 5 3 3 3 3 3 3 4 5 5 – – – 6 6 6 – – –Cardiology – 6 6 6 6 6 – – – 6 – – 3 5 5 – – – 3 5 5 3 3 3 6 6 6 3 5 5 – – – – – – 3 5 5 – – – 6 6 6 – – –Endocrinology – 6 6 6 6 6 – – – 6 4 4 3 4 4 – – – 3 4 4 3 3 3 6 6 6 3 4 4 4 3 3 3 – – 4 5 5 5 5 5 6 6 6 – – –Endocrinology at KEMH offers a specialist service for gestational diabetesGeriatric – 6 6 6 6 6 – – – 6 5 5 4 5 5 5 5 5 5 5 5 3 4 4 6 6 6 5 5 5 5 5 5 3 3 3 5 5 5 – – – – – – – – –
Neurology – 6 6 6 5 5 – – – 4 – – 3 4 4 – – – 3 4 4 3 3 3 6 6 6 4 4 4 – – – – – – 4 5 5 – – – 6 6 6 – – –Renal Medicine – 6 6 6 5 5 – – – 6 3 3 – 4 4 – – – 3 4 4 3 3 3 6 6 6 3 4 4 – – – – – – 3 5 5 – – – 6 6 6 – – –Renal Dialysis 4 6 6 6 6 6 4 – – 6 – – – 4 4 3 3 3 4 5 5 4 4 4 6 6 6 3 3 3 3 3 3 – – – 4 5 5 – – – 6 6 6 – – –Oncology – 6 6 6 – – – – – 6 – – – 4 4 – – – – 4 4 3 4 4 6 6 6 – 4 4 – – – – – – 3 4 5 6 6 6 6 6 6 – – –
chemo only *gynae-oncology only
Radiation oncology – 6 6 6 – – – – – – – – – – – – – – – – – – – – 6 6 6 – – – – – – – – – – – 5 – – – – – – – – –Respiratory – 6 6 6 6 6 – – – 6 – – 3 4 4 3 – – 4 4 4 3 3 3 6 6 6 4 4 4 – – – – – – 4 5 5 – – – 6 6 6 – – –Palliative care 5 6 6 6 4 4 – – – 6 – – – 4 4 – – – – 4 4 2 2 2 6 6 6 – 3 3 – – – 4 4 4 3 5 5 – – – 6 6 6 – – –Gastroenterology – 6 6 6 6 6 – – – 6 4 4 3 4 4 3 3 3 3 4 4 3 3 3 6 6 6 4 4 4 4 4 4 – 3 3 4 5 5 – – – 6 6 6 – – –Haematology – 6 6 6 5 5 – – – 6 – – – 4 4 – – – – 4 4 3 4 4 6 6 6 4 4 4 – – – – – – 3 5 5 4 4 4 6 6 6 – – –Immunology – 6 6 6 5 5 – – – 6 – – 4 4 4 – – – 4 4 4 3 3 3 6 6 6 4 4 4 – – – – – – 4 4 5 4 4 4 6 6 6 – – –Infectious Diseases – 6 6 6 4 4 – – – 6 – – – 4 4 – – – – 4 4 – – – 6 6 6 4 4 4 – – – – – – 4 4 5 4 4 4 6 6 6 – – –
Surgical Services
General – 6 6 6 6 6 – – – 6 4 4 4 5 5 3 – – 4 5 5 4 4 4 6 6 6 4 5 5 4 4 4 – 3 3 5 5 5 – – – 6 6 6 – – –
kidney Tx Heart lung Tx kidney, liver Tx kidney Tx
ENT – 6 6 6 5 5 – – – 6 4 4 4 4 4 4 – – 4 4 4 4 4 4 6 6 6 4 4 4 4 4 4 – – – 4 5 5 – – – 6 6 6 – – –Gynaecology – 5 5 – – – – – – 4 – – 4 4 4 3 – – 4 4 4 3 3 3 – – – 4 4 4 4 4 4 – – – 4 5 5 6 6 6 4 4 4 – – –Ophthalmology – 6 6 6 5 5 – – – 6 5 5 4 4 4 3 – – 4 4 4 3 3 3 6 6 6 4 4 4 4 4 4 – – – 4 5 5 – – – 6 6 6 – – –Orthopaedics – 6 6 6 6 6 5 – – 6 4 4 4 4 4 3 – – 4 4 4 3 3 3 6 6 6 4 4 4 4 4 4 – – – 4 5 5 – – – 6 6 6 – – –Urology – 6 6 6 5 5 4 – – 6 4 4 4 4 4 3 – – 4 4 4 3 3 3 6 6 6 4 4 4 4 4 4 – – – 4 5 5 6* 6* 6* 6 6 6 – – –
*uro/gynae only
Cardiothoracic – 6 6 6 6 6 – – – 6 – – – – – – – – – – – – – – 6 6 6 – – – – – – – – – – – – – – – 6 6 6 – – –heart, lung Tx
Vascular surgery – 6 6 6 6 6 – – – 5 4 4 3 4 4 – – – 3 4 4 3 3 3 6 6 6 4 4 4 4 4 4 – – – 4 5 5 – – – 6 6 6 – – –Neurosurgery – 6 6 6 6 6 – – – 4 – – – – – – – – – – – – – – 6 6 6 – – – – – – – – – 4 4 4 – – – 6 6 6 – – –
Plastics – 6 6 6 6 6 4 – – 4 4 3 4 4 3 – – 3 4 4 3 3 3 6 6 6 3 4 4 4 4 4 – – – 4 4 4 – – – 6 6 6 – – –
Burns – 6 6 6 4 4 – – – 4 – – 2 2 2 – – – 2 2 2 2 2 2 4 4 4 2 2 2 – – – – – – 3 3 3 – – – 6 6 6 – – –Trauma – 6 6 6 6 6 – – – 5 – – 4 4 4 – – – 4 4 4 3 3 3 5 5 5 4 4 4 – – – – – – 4 4 4 – – – 6 6 6 – – –Emergency Services ED – 6 6 6 6 6 – – – 6 – – 4 5 5 – – – 4 5 5 4 4 4 6 6 6 4 5 5 – – – – – – 5 5 5 6 6 6 6 6 6 – – –
*obstetrics only
Obstetrics and Neonatal ServicesObstetrics – 5 5 – – – – – – 3 – – 3 4 4 3 – – 3 4 4 3 3 3 – – – 4 4 4 3 4 4 – – – 4 5 5 6 6 6 – – – – – –
Neonatology – 5 5 – – – – – – 3 – – 3 4 4 3 – – 3 4 4 3 3 3 – – – 4 4 4 3 3 3 – – – 4 5 5 6 6 6 6 6 6 – – –
Paediatrics Services
Paediatrics – 5 5 – – – – – – 4 – – 3 4 4 2 – – 3 4 4 3 3 3 – – – 3 4 4 3 3 3 – – – 4 5 5 – – – 6 6 6 – – –Rehabilitation ServicesRehabilitation – 6 6 5 – – 6 – – 6 5 5 3 5 5 5 5 5 5 5 5 3 3 3 5 5 5 5 5 5 5 5 5 3 3 3 5 5 5 – – – 6 6 6 2 5 6
State Rehab Centre
Child and Adolescents Mental Health Services Emergency Services (hospital based)
– 4 4 – – – – – – – – – – 4 4 5 5 5 4 4 4 – 4 4 – 4 4 3 4 5 – – – – – – – 4 5 – – – 5 6 6 – – –
Mental Health inpatient services
– – – – – – – – – – – – – – – 5 5 5 – – – – – – – – – – – – – – – – – – – – 5 – – – 5 6 6 – – –
–
22
METROPOLITAN HOSPITAL CLINICAL SERVICES FRAMEWORK (cont.)South Metropolitan North Metropolitan Statewide
Fiona Stanley Hospital
RPHRPH Shenton Park Campus
Fremantle Rockingham Bentley Armadale Peel SCGH Swan Osborne Park Kalamunda Joondalup KEMH PMHGraylands (inc Selby)
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
2007
/08
2014
/15
2020
/21
Adult Mental Health ServicesEmergency services (hospital based)
– 6 6 6 6 6 – – – 6 – – 4 5 5 5 5 5 5 5 5 4 4 4 5 6 6 4 5 5 – 5 5 – – – 4 5 5 4 5 5 – – – – – –
Mental Health inpatient services
– 6 6 5 6 6 – – – 6 5 5 – 5 5 5 5 5 5 5 5 – – – 5 6 6 5 5 5 – 5 5 – – – 5 5 5 5 6 6 – – – 6 6 6
Older Persons Mental Health ServicesEmergency services (hospital based)
– 6 6 4 4 4 – – – 6 5 5 4 5 5 5 5 5 5 5 5 4 4 4 – 6 6 3 5 5 3 5 5 – – – 4 4 4 – – – – – – – – –
Mental health inpatient services
– 6 6 – – – – – – 5 5 5 – 5 5 5 5 5 5 5 5 – – – – – – 5 5 5 5 5 5 – – – – – – – – – – – – 5 5 5
Disaster Preparedness & Response ServicesDisaster Preparedness – 6 6 6 6 6 6 6 6 6 4 4 5 5 5 4 4 4 5 5 5 5 5 5 6 6 6 5 5 5 4 4 4 3 3 3 4 6 6 4 4 4 6 6 6 4 4 4Clinical Support ServicesPathology 6 6 6 6 6 6 4 – – 6 4 4 3 4 4 3 3 3 3 4 4 3 4 4 6 6 6 4 4 4 3 3 3 3 2 2 4 4 5 6 6 6 6 6 6 2 2 2Radiology – 6 6 6 6 6 5 – – 6 5 5 4 5 5 4 3 3 5 5 5 4 4 4 6 6 6 4/5 5 5 3 4 4 3 3 3 5 5 5 5 5 5 6 6 6 – – –Pharmacy – 6 6 6 6 6 4 – – 6 4 4 4 4 4 4 4 4 4 4 4 4 4 4 6 6 6 4 4 4 4 4 4 2 2 2 4 5 5 5 5 5 6 6 6 6 6 6ICU/HDU – 6 6 6 6 6 4 – – 6 4 4 – 4 4 – – – – 4 4 3 3 3 6 6 6 – 4 4 – – – – – – 4 4 5 3 3 3 – – – – – –Paediatric ICU – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 6 6 6 – – –CCU – 6 6 6 6 6 – – – 6 – – – 4 4 – – – – 4 4 – – – 6 6 6 – 4 4 – – – – – – 4 4 5 – – – 6 6 6 – – –Anaesthetics – 6 6 6 6 6 4 – – 6 4 4 3 4 4 4 – – 3 4 4 4 4 4 6 6 6 3 4 4 4 4 4 3 3 3 4 4 5 6 6 6 6 6 6 – – –Operating theatres – 6 6 6 6 6 5 – – 6 5 5 3 5 5 4 – – 4 5 5 4 4 4 6 6 6 4 4 4/5 4 4 4 3 3 3 4 4 5 5 5 5 6 6 6 – – –Training and research – 6 6 6 6 6 5 – – 6 5 5 3 4 4 4 4 4 4 4 4 3 3 3 6 6 6 4 4 4 4 4 4 3 3 3 4 4 5 5 5 5 6 6 6 4 4 4
BED NUMBERS
Medical/Surgical 0 473 473 534 325 325 58 0 0 326 148 138 42 85 158 47 0 0 101 101 189 75 90 111 452 452 452 70 130 243 36 36 36 23 21 27 99 243 301 37 37 37 32 32 39 0 0 0Obstetrics & Neonates 0 48 48 0 0 0 0 0 0 25 0 0 14 26 27 23 0 0 30 36 36 17 11 11 0 0 0 17 28 28 35 25 25 0 0 0 35 53 53 201 206 221 25 25 25 0 0 0Paediatrics 0 24 24 0 0 0 0 0 0 21 0 0 8 8 8 0 0 0 10 10 10 0 0 0 0 0 0 8 12 12 0 0 0 0 0 0 24 24 24 0 0 0 171 171 127 0 0 0Sameday 0 68 68 91 48 48 0 0 0 70 65 65 10 50 70 7 0 0 59 59 87 56 39 48 91 91 91 20 35 61 24 24 36 0 0 0 40 68 104 20 20 20 33 43 44 0 0 0Rehabilitation 0 140 180 17 17 17 150 0 0 44 60 90 0 30 40 36 84 84 24 24 70 0 0 40 30 30 30 24 46 60 88 88 88 7 14 14 51 41 70 0 0 0 0 0 0 0 0 0Mental Health 0 30 30 20 20 20 0 0 0 66 66 66 0 30 45 115 115 115 40 40 45 0 0 0 36 30 30 41 56 60 24 74 74 0 0 0 31 42 42 8 8 8 8 8 12 254 195 195Other 0 0 0 0 0 0 0 0 0 0 0 0 20 13 8 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 13 8 2 0 0 0 0 0 0 0 0 0 0 0 0Total beds on site 0 783 823 662 410 410 208 0 0 552 339 359 94 242 356 228 199 199 264 270 437 148 140 210 609 603 603 180 307 464 207 247 259 43 43 43 280 471 594 266 271 286 269 279 247 254 195 195Contracted Beds 15 15 15 36 60 84 0 0 0 23 23 23 0 0 0 20 20 20 0 0 0 0 0 0 13 13 13 12 20 32 20 20 20 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Total 15 798 838 698 470 494 208 0 0 575 362 382 94 242 356 248 219 219 264 270 437 148 140 210 622 616 616 192 327 496 227 267 279 43 43 43 280 471 594 266 271 286 269 279 247 254 195 195NB: Medical/Surgical includes HDU/CCU/ICU & ESSU & Palliative Care Total bed numbers refer to physical capacity and include contracted public beds off site. FSH Includes State Rehabiliation Centre beds Rockingham includes Murray District Hospital beds Graylands includes beds located at Selby (40 in 2007/08, 40 in 2014/15 & 40 in 2020/21) Statewide subacute (maintenance) contract of 42 beds in 2014/15 and 64 beds in 2021/22 – these beds are not allocated to any particular site Sameday includes Dialysis and Chemotherapy 2020/2021 bed numbers assume additional built capacity by 2020/2021. The exact timing of these developments will be outlined in Health’s updated 10 year capital plan to be released in 2010.
23
WAC
HS
HO
SPIT
AL S
ERVI
CES
FRAM
EWO
RK
– R
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NAL
RES
OU
RCE
CEN
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2007/08
2014/15
2020/21
2007/08
2014/15
2020/21
2007/08
2014/15
2020/21
2007/08
2014/15
2020/21
2007/08
2014/15
2020/21
2007/08
2014/15
2020/21
Med
ical
Ser
vice
s
Gen
eral
44
54
45
44
54
55
45
54
55
Card
iolo
gy4
44
44
44
44
44
44
44
44
5En
docr
inol
ogy
44
43
44
34
44
44
44
44
44
Ger
iatr
ic4
44
34
44
44
44
44
44
44
5N
euro
logy
44
44
44
44
44
44
44
44
44
Rena
l Med
icin
e4
44
44
54
44
44
44
44
44
4Re
nal D
ialy
sis
44
44
45
44
44
44
44
44
44
Med
ical
Onc
olog
y4
44
44
44
44
44
44
44
44
5Ra
diat
ion
onco
logy
nil
nil
nil
nil
nil
nil
nil
nil
nil
nil
nil
nil
nil
nil
nil
nil
55
Resp
irato
ry4
44
44
44
44
44
44
44
44
4Pa
lliat
ive
care
44
44
44
44
44
44
44
44
44
Gas
troen
tero
logy
44
43
44
34
44
44
44
44
44
Hae
mat
olog
y3
44
34
43
44
44
44
44
44
4Im
mun
olog
y3
44
34
43
44
44
44
44
44
4In
fect
ious
Dis
ease
s4
44
44
44
44
44
44
44
44
4Su
rgic
al S
ervi
ces
Gen
eral
4
44/
54
44/
54
44/
54
4/5
4/5
44/
54/
54
55
ENT
44
44
44
44
44
44
44
44
44
Gyn
aeco
logy
44
44
44
44
44
44
44
45
55
Oph
thal
mol
ogy
44
43
33
33
34
44
44
45
55
Ort
hopa
edic
s4
44
44
44
44
44
44
44
45
5U
rolo
gy
44
4 4
44
44
44
44
44
44
44
Vasc
ular
sur
gery
44
44
44
44
44
44
44
44
45
Neu
rosu
rger
y4
44
44
44
44
44
44
44
44
4Pl
astic
s4
44
44
44
44
44
44
44
44
4Bu
rns
44
44
44
44
44
44
44
44
44
Trau
ma
44
44
44
44
44
44
44
44
44
Emer
genc
y Se
rvic
esED
4/5
4/5
4/5
44/
54/
54
4/5
4/5
44/
54/
54
4/5
4/5
4/5
4/5
4/5
Afte
r Hou
rs G
P Cl
inic
sni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lO
bste
tric
s an
d N
eona
tal S
ervi
ces
Obs
tetr
ics
44
44
44
44
44
44
44
44
4/5
4/5
Neo
nato
logy
44
44
44
44
43
44
44
44
44
Paed
iatr
ics
Serv
ices
Paed
iatr
ics
44
44
44
44
44
44
44
44
44
Reh
abili
tatio
n Se
rvic
esRe
habi
litat
ion
44
54
44
44
44
55
45
54
55
Child
and
Ado
lesc
ents
Men
tal H
ealth
Ser
vice
sEm
erge
ncy
Serv
ices
(ho
spita
l bas
ed)
44
44
44
44
44
44
44
44
44
Men
tal h
ealth
inpa
tient
ser
vice
sni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lni
lAd
ult M
enta
l Hea
lth S
ervi
ces
Emer
genc
y Se
rvic
es (h
ospi
tal b
ased
) 5
55
45
54
44
55
54
45
55
5M
enta
l hea
lth in
patie
nt s
ervi
ces
55
54
55
44
45
55
44
55
55
Old
er P
erso
ns M
enta
l Hea
lth S
ervi
ces
Emer
genc
y Se
rvic
es (h
ospi
tal b
ased
)5
55
45
54
44
55
54
45
55
5M
enta
l hea
lth in
patie
nt s
ervi
ces
55
54
55
44
45
55
44
55
55
Dis
aste
r Pr
epar
edne
ss &
Res
pons
e Se
rvic
esD
isas
ter P
repa
redn
ess
45
54
55
4/5
55
45
54
55
45
5Cl
inic
al S
uppo
rt S
ervi
ces
Path
olog
y4
44
44
44
44
44
44
44
44
5Ra
diol
ogy
55
54/
54/
54/
54/
54/
54/
55
55
55
55
55
Phar
mac
y 4
44
44
44
44
44
44
44
44
4IC
U/H
DU
44
44
44
44
44
44
44
44
55
Paed
iatr
ic IC
Uni
lni
lni
lni
lni
lni
lni
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24
WACHS HOSPITAL SERVICES FRAMEWORK – INTEGRATED DISTRICT HEALTH SERVICES
Goldfieds Kimberley PilbaraGreat
SouthernMidwest South West Wheatbelt
Esperance Derby Kununurra Newman Nickol Bay Katanning Carnarvon Busselton Margaret River Collie Warren Northam Merredin Narrogin* Moora
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Medical ServicesGeneral 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3Cardiology 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3Endocrinology 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3Geriatric 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 2 3 3 3 3 3 3 3 3 2 3 3 2 3 3 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3Neurology 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3Renal Medicine 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3Renal Dialysis 2 2 2 3 3 3 3 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 nil nil nil nil nil nil nil 4 4 nil nil nilMedical Oncology 3 3 3 2 2 2 2 2 2 2 2 2 3 3 3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 2 2 2 2 4 4 2 2 2Radiation oncology nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nilRespiratory 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3Palliative care 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3Gastroenterology 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3Haematology 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3Immunology 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
Infectious Diseases nil nil nil nil nil nil nil nil nil nil nil nil 3 3 3 nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nilSurgical ServicesGeneral 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 3 3 3 3 3 3 3 4 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 3 3 3ENT 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3
Gynaecology 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 3 3 3 nil nil nil nil nil nil 3 3 3 nil nil nil 3 3 3 nil nil nil
Ophthalmology 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 nil nil nil 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 nil nil nilOrthopaedics 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3Urology 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3Vascular surgery nil nil nil nil nil nil nil nil nil nil nil nil 3 3 3 nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nilNeurosurgery nil nil nil nil nil nil nil nil nil nil nil nil 3 4 4 nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nilPlastics 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3Burns 2 2 2 2 2 2 2 2 2 2 2 2 4 4 4 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 4 4 2 2 2Trauma 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3Emergency Services ED 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 3 3 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3After Hours GP Clinics nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nilObstetrics and Neonatal ServicesObstetrics 3 3 3 3 3 3 3 3 3 1 1 1 3/4 3/4 3/4 3 3 3 3 3 3 3 3 3/4 2 2 2 3 3 3 3 3 3 3 3 3 1 1 1 3 3 3 1 1 1Neonatology 3 3 3 3 3 3 3 3 3 2 2 2 3/4 3/4 3/4 3 3 3 2 2 2 3 3 3 2 2 2 2 2 2 2 2 2 3 3 3 2 2 2 3 3 3 2 2 2Paediatrics Services Paediatrics 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3Rehabilitation ServicesRehabilitation 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4Child and Adolescents Mental Health ServicesEmergency Services (hospital based)
3 4 4 3 3 3 3 3 3 3 3 3 3 4 4 3 3 3 3 3 3 4 4 4 3 4 4 3 4 4 3 4 4 4 4 4 3 3 3 4 4 4 3 3 3
Mental health inpatient services
nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil
Adult Mental Health ServicesEmergency Services (hospital based)
4 4 4 3 3 3 3 3 3 3 3 3 3 4 4 3 3 3 3 4 4 4 4 4 3 4 4 3 4 4 3 4 4 4 4 4 3 3 3 4 4 4 3 3 3
Mental health inpatient services
4 4 4 3 3 3 3 3 3 3 3 3 3 4 4 3 3 3 3 4 4 4 4 4 3 4 4 3 4 4 3 4 4 4 4 4 3 3 3 4 4 4 3 3 3
Older Persons Mental Health ServicesEmergency Services (hospital based)
4 4 4 3 3 3 3 3 3 3 3 3 3 4 4 3 3 3 3 3 3 4 4 4 3 4 4 3 4 4 3 4 4 4 4 4 3 3 3 4 4 4 3 3 3
Mental health inpatient services
4 4 4 3 3 3 3 3 3 3 3 3 3 4 4 3 3 3 3 3 3 4 4 4 3 4 4 3 4 4 3 4 4 4 4 4 3 3 3 4 4 4 3 3 3
*From an organisational structure and reporting perspective, Narrogin mental health sits within the Great Southern, not Wheatbelt+A35
25
WACHS HOSPITAL SERVICES FRAMEWORK – INTEGRATED DISTRICT HEALTH SERVICES (cont.)
Goldfieds Kimberley PilbaraGreat
SouthernMidwest South West Wheatbelt
Esperance Derby Kununurra Newman Nickol Bay Katanning Carnarvon Busselton Margaret River Collie Warren Northam Merredin Narrogin* Moora
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Disaster Preparedness & Response ServicesDisaster Preparedness 3 4 4 3 4 4 3 4 4 3 4 4 3 4 4 3 4 4 3 4 4 3 4 4 3 4 4 3 4 4 3 4 4 3 4 4 3 4 4 3 4 4 3 4 4Clinical Support ServicesPathology 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3Radiology 3/4 3 3 4 4 4 4 4 4 3 3 3 4 4 4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 4 4 4 3 3 3 4 4 4 3 3 3Pharmacy 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2ICU/HDU nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nilPaediatric ICU nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nilCCU nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nilAnaesthetics 3 3 3 3/4 3/4 3/4 3/4 3/4 3/4 3 3 3 3/4 3/4 3/4 3 3 3 3/4 3/4 3/4 3/4 3/4 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3/4 3/4 3/4 3 3 3Operating theatres 3 3 3 3 3 3 3 3 3 3 3 3 3/4 3/4 3/4 3 3 3 3 3 3 3 3 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3/4 3/4 3/4 3 3 3Training and research 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 3 3 3 3 3 3 3 4 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3BED NUMBERSMultiday 39 39 39 43 43 48 32 32 36 12 12 12 32 32 32 29 29 29 16 16 17 45 58 64 20 20 21 36 36 36 30 30 30 35 35 35 30 30 30 37 37 37 12 12 12Sameday 0 0 0 0 0 0 0 0 0 0 0 0 8 8 8 0 0 0 10 10 10 14 18 18 4 4 4 0 0 0 0 0 0 13 13 13 0 0 0 14 14 14 3 3 3Mental Health 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Residential Aged Care 0 0 0 0 0 0 10 10 10 0 0 0 0 0 0 19 19 19 15 15 15 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 8 8 8Total beds on site 39 39 39 43 43 48 42 42 46 12 12 12 40 40 40 48 48 48 41 41 42 59 76 82 24 24 25 36 36 36 30 30 30 48 48 48 30 30 30 51 51 51 23 23 23Contracted beds 0 0 0 4 10 10 0 4 4 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Total 39 39 39 47 53 58 42 46 50 12 12 12 40 40 40 48 48 48 41 41 42 59 76 82 24 24 25 36 36 36 30 30 30 48 48 48 30 30 30 51 51 51 23 23 23
NB: Multiday includes medical/surgical, palliative, obstetrics, neonates, paediatrics, rehabilitation and non-APU mental health Sameday includes medical/surgical, renal dialysis and chemotherapy Mental Health includes only APU beds
26
WA NON HOSPITAL SERVICES FRAMEWORKSouth Metropolitan North Metropolitan WACHS Statewide
Armadale Bentley Fremantle Peel Rockingham –Kwinana Inner City Joondalup –
WannerooCity and
Lower WestStirling –
Osborne ParkSwan and
Hills Inner City Goldfields Kimberley Pilbara Great Southern Midwest Southwest Wheatbelt
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Sexual Health Medicine – 4 4 – – 2 6 6 6 2 3 3 2 4 4 6 6 6 – 4 4 5* 5* 5* – – – – 3 3 n/a n/a n/a 2 4 4 2 3 3 2 4 4 1 3 3 2 3 3 1 3 3 1 3 3
*NB: These services are provided from KEMH
After Hours GP 3 3 3 3 3 3 3 3 3 nil nil nil 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 n/a n/a n/a nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nil nilPublic Health ServicesEnvironmental Health 1 1 1 1 1 1 5 5 5 1 1 1 1 1 1 n/a n/a n/a 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 4 4 4 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 6 6 6Communicable Disease Control 1 3 3 1 1 1 4 4 4 1 1 1 1 3 3 n/a n/a n/a 1 1 1 5 5 5 1 1 1 1 1 1 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 6 6 6
Child and Community Health 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 n/a n/a n/a 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 6 6 6
Aboriginal Health 2 3 3 2 3 3 2 3 3 2 2 2 2 3 3 n/a n/a n/a 2 3 3 2 2 2 2 2 2 2 2 2 5 5 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 6 6 6Health Promotion 5 5 5 4 4 4 5 5 5 4 4 4 4 4 4 n/a n/a n/a 5 5 5 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 4 4 4 5 5 5 5 5 5 5 5 5 4 4 4 6 6 6Breastscreen 2 2 2 3 3 3 3 3 3 2 2 2 3 3 3 5 5 5 3 3 3 5 5 5 3 3 3 3 3 v n/a n/a n/a 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 5 2 2 2 6 6 6Cervical 3 3 3 3 3 3 5 5 5 3 3 3 3 3 3 n/a n/a n/a 3 3 3 5 5 5 3 3 3 3 3 3 6 6 6 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 6 6 6Genomics 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 n/a n/a n/a 3 3 3 6 6 6 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 6 6 6Migrant Health 5 5 5Drug & Alcohol Services – Prevention Services 4/5 4/5 4/5 4 4 4 4/5 4/5 4/5 4 4 4 4 4 4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 3/4 5 5 5 3/4 3/4 3/4 3/4 3/4 3/4 3 3 3 3 3 3 3/4 3/4 3/4 3 3 3 3 3 3 6 6 6
Drug & Alcohol Services – Treatment Services 4 4 4 4 4 4 5 5 5 4 4 4 4 4 4 4 4 4 5 5 5 4 4 4 4 4 4 5 5 5 3 3 3 3 3 3 3 3 3 3 3 3 3/4 3/4 3/4 3 3 3 3 3 3 6 6 6
Primary Care Services
GP based community nursing 4 4 5 4 4 5 4 6 6 3 3 3 4 5 5 n/a n/a n/a 4 5 5 5 5 6 4 5 5 4 5 5 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
Community Midwifery 5 5 5 – 5 5 nil 5 5 – 5 5 – 5 5 6 6 6Ambulatory Care Services
Acute Substitution 4 4 3 3 5 4 4 4 4 3 4 4/5 4 5 6 3 4 4 3 4 4 n/a n/a n/a 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 4 4 5 2 2 2
Hospital Avoidance 3 4 4 4 4 5 4 4 3 4 4 3 4/5 4/5 4 5 6 3 4 4 3 4/5 4/5 n/a n/a n/a 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 5 3 3 3Aged Care 3 4 4 4 4 4 5 4 4 3 3 3 4 4 4 4 4/5 6 6 6 4 5 5 4 5 5 n/a n/a n/a 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 4 4 4Outpatients 3 4 4 4 4 4 5 5 5 3 4 4 4 4 4 4 5 6 6 6 3 4 4 3 4 5 n/a n/a n/a 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 4 4 4School Dental Services 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 n/a* n/a* n/a*
Adult Dental Services 3 2/3 2/3 3 3 3 3 3 3 2 2 2 3 3 3 2/3 2/3 2/3 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2/3 2/3 2 2 2 n/a* n/a* n/a*
Specialty Dental Services 6 6 6 5/6 5/6 5/6 4/6 4/6 4/6 n/a* n/a* n/a*
* State wide services are managed from the Como offices of Dental Health Services
Child and Adolescents Mental Health ServicesCommunity mental health services 4 4 4 5 5 5 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 n/a n/a n/a 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 4 4 4
Adult Mental Health ServicesCommunity mental health services 4 4 4 5 5 5 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 n/a n/a n/a 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 4 4 4
Older Persons Mental Health ServicesCommunity mental health services 4 4 4 5 5 5 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 n/a n/a n/a 2 3 4 2 3 4 2 3 4 4 4 4 4 4 4 2 4 5 2 3 4
NB: For completeness Child & Adolescent Health Services community services are captured as delivered under NMAHS, SMAHS & WACHS
T i t l e o f c h a p t e r
33
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
27
7. THE WAY FORWARDWA Health is committed to strong planning, focusing on integrated health services, delivering new models of care, a greater focus on community supported services and on safe and quality care closer to home. With finite resources, WA Health is working to manage demand and to reduce inefficiencies.
Many strategies have been successfully put in place to better manage the ever increasing demands on the health system. Ongoing service improvement programs and national reform initiatives will be rolled out in WA over the coming years to deliver better patient outcomes.
A number of significant health care plans and strategies are currently in development or in the early stages of implementation. Initiatives such as the WA Mental Health Strategic Plan 2010–2020 have been recognised in the preparation of CSF 2010 through consultation and dialogue related to assumptions, objectives and strategies.
NATIONAL INITIATIVES
Reform of Commonwealth/State Financial Arrangements
Western Australia and the other States and Territories have entered into a National Healthcare Agreement (NHCA) and National Partnership Agreements (NPAs) with the Commonwealth.
The NHCA succeeds the former Australian Health Care Agreement through which the Commonwealth contributed funding for public hospitals. In addition to funding for public hospitals, funding for population health and certain other programs has been integrated into NHCA.
The NHCA is expected to provide WA with an additional $506 million over the period 2008/09 – 2012/13, compared to a continuation of the previous Australian Health Care Agreement. The NHCA came into effect on 1 July 2009.
The NPAs provide time-limited funding for agreed Commonwealth/state priorities to improve health services. The NPAs relate to the areas of Hospital and Health Workforce Reform, Preventive Health, and Indigenous Health. They involve significant financial commitments by both the Commonwealth and Western Australian Governments. Work is now progressing on implementing the NPAs. Western Australia has fulfilled all implementation commitments to date.
National Health and Hospitals Reform Commission
In July 2009, the National Health and Hospitals Reform Commission (NHHRC) released its final report ‘A Healthier Future for all Australians’, which focuses on developing a long term plan for reforming the health system. Without reform, the management of chronic diseases, costly new health technologies and the ageing of the population are highlighted as areas that are likely to impact greatly on health services.
The report recommends significant changes to Commonwealth/State health arrangements, including:
the Commonwealth to assume full responsibility for primary, aged care and Indigenous health services
the Commonwealth to pursue an activity-based funding approach in funding 100 per cent of the “efficient cost” of outpatient services and 40 per cent of the “efficient cost” of public inpatient services.
Following consultation by the Prime Minister and the Commonwealth Minister for Health and Ageing, a reform plan is to be developed and presented to COAG early in 2010.
7 . T h e w a y f o r w a r d
28
National Primary Health Care Strategy
The Commonwealth Government worked to develop a National Primary Health Care Strategy, and released a draft strategy in August 2009. The strategy endeavours to provide a long term plan for the delivery of primary care services. Improving access, better management of chronic disease, a core systematic focus on prevention, and a strong framework for quality and safety are identified as key directions in the draft strategy.
National Preventative Health Taskforce and Strategy
A National Preventative Health Taskforce established by the Commonwealth Government delivered a National Preventative Health Strategy to the Commonwealth Minister for Health and Ageing on 30 June 2009. Following delivery of the Strategy, the Taskforce began developing a workplan, and has indicated an interest in undertaking work in three new areas: mental health, sexual and reproductive health; and injury prevention. Implementation of the Strategy and the future work of the Taskforce is the subject of further consultation by the Commonwealth and State Health Ministers.
STATE INITIATIVES
Mental Health
In September 2008 the State Government made a commitment to enhance the mental health and wellbeing of all Western Australians through the:
appointment of WA’s first Minister for Mental Health
establishment of an independent Commissioner for Mental Health and Wellbeing
development of a State Mental Health Policy and WA Mental Health Strategic Plan 2010-2020 to reform the mental health sector.
The Strategic Plan, which is due for release in early 2010, will provide a framework and blueprint for the service elements required to deliver a contemporary mental health system. The current orientation of the system on treating mental illness will broaden to emphasise promoting mental wellbeing and preventing illness.
The Plan will apply best practice benchmarks to identify the required level and mix of inpatient and community services within a defined geographical catchment (known as a ‘district’ in the metropolitan area and a ‘region’ in the rural areas). These include:
increasing hospital substitution interventions designed to provide better health care for people with a mental illness, mainly by improving their access to community-based services over the next 10 years
improving the range of community services available at the district and regional level to enable individuals to remain in their local community and maintain their social, vocational, and family connections thus strengthening the capacity of community services to support people to live in their own home
enhancing and expanding the role and number of community intervention teams that will provide prompt crisis/emergency assessment and treatment wherever an individual is living thus alleviating the demand on hospital emergency departments and inpatient beds for those individuals who can be treated at home.
The Strategic Plan will outline the range of emergency services required for an optimum system of mental health care and will assist in decreasing unnecessary emergency department presentations and inpatient admissions. Models considered best practice include short stay mental health emergency units co-located with emergency departments, and assertive community intervention teams operating out of emergency departments.
T i t l e o f c h a p t e r
35
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
29
Following the delivery of the WA Mental Health Strategic Plan 2010-2020 the blueprint for investment and reform in mental health will be built into WA Health’s asset investment and resource allocation plans for clinical services over the next decade.
The delivery of improved community based, non-inpatient acute and community care is essential in any strategy aimed at controlling the increasing demand pressures on emergency departments and hospitals.
Four Hour Rule Program
The WA Four Hour Rule Program commenced in April 2009 to fundamentally change the way WA Health manages patients presenting for unplanned or emergency care. The aim of the Program is to improve the patient experience and quality of care provided to the patient by redesigning and streamlining processes for admission and discharge across the hospital. The overall target for the Program is to improve the quality of care provided to patients by ensuring that 98 per cent of patients arriving at EDs are seen and admitted, discharged or transferred within a four-hour timeframe.
Each hospital will have two years to identify issues, redesign processes and implement improvements in order to reach the 98 percent target by mid-2012.
The rollout of the Program throughout WA Health hospitals is occurring in a series of stages, with Stage 1 for tertiary sites commencing in April 2009. Stage 2, for general hospitals with emergency departments, commences in October 2009 and Stage 3, for country Regional Resource Centre hospitals and King Edward Memorial Hospital, commences in April 2010. Graylands Selby-Lemnos and Special Care Health Service will also investigate service provision and commence redesign efforts during the life of the Program.
Friend in Need – Emergency (FINE) Scheme
The State Government has committed $84 million to the FINE scheme, which will support WA Health’s program of developing and enhancing the capacity of non-in-patient acute and complex care in the community. The FINE scheme will align with and complement the work of existing hospital outreach programs including Hospital in the Home (HITH), Rehabilitation in the Home (RITH) and the Residential Care Line (RCL).
The aim of the FINE scheme is to deliver care and support to people in need enabling them to remain in their own home, hostel or nursing home, rather than present to an emergency department or be admitted into hospital. The target group is not limited by an age criteria.
The FINE scheme will also support:
informal carers and family who are recognised as partners in care
GPs, whose engagement and involvement will be pivotal to the success of the scheme.
WA Health’s work to increase the capacity of non-inpatient and community care aligns with and augments the major changes occurring as a result of the Four Hour Rule Program.
7 . T h e w a y f o r w a r d
30
Demand Management
Inpatient Demand
Work on managing demand for hospital inpatient services remains a priority for WA Health. Analysis of admitted patient information indicates that there are around 20 Extended Service Related Groups (ESRG) – disease or condition groupings – that have the potential to produce 80 per cent of achievable total bedday savings.
Focusing particularly on the 20 ESRGs, admission rates and beddays can be reduced by initiatives such as:
refining and expanding early discharge initiatives and day hospital programs
increasing the use of community supported services such as post acute care programs, Hospital in the Home (HITH) and Rehabilitation in the Home (RITH)
moving the care of patients from inpatient beds to outpatient clinics as clinically appropriate.
The extension of the general hospital model and increasing the use of hospital bed substitution and length of stay reduction initiatives will further enhance the efficiency and cost effectiveness of hospital inpatient service delivery.
The achievement of these savings will be monitored on a quarterly basis through the WA Health Operational Plan.
Emergency Department Demand
Demand for ED services continues to trend upwards, fuelled by ambient economic conditions and the shortage of alternative services. To manage ED demand a number of strategies have been designed within the two broad categories of patient flow and the provision of alternate places for care.
Patient Flow initiatives will have the following objectives:
Reduced demand on the ED for mental health consumers will be achieved by redefining patient flows and pathways with a particular emphasis on:
ED attendances by clients with chronic mental health conditions
inter-hospital transfers (including mental health rural patients)
high prevalence mental health conditions.
Demand for EDs to provide general health services will be reduced by:
direct admissions for chronic disease type patients and known surgical patients from the community through liaison with GPs
better management of nursing home patients in place of residence
streamlining admission process for inter-hospital transfers
redefining pathways for admission direct from outpatient departments to bypass ED where appropriate
diverting and directing less and non urgent patients to the Alternate Places for Care programs.
The Alternate Places for Care program will establish alternate services and facilities, enabling lower acuity patients to access urgent primary care either co-located at a hospital or with other community based care.
T i t l e o f c h a p t e r
37
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
31
JOINT NATIONAL AND STATE INITIATIVES
WA Subacute Care Plan 2009–2013
As part of a $48.6million National Health Partnership Agreement signed in December 2008, WA has committed to a 20 per cent increase in subacute care services from 2009–2013. While the overall aim of the agreement is to improve delivery of subacute care services, a key strategic direction of the plan is to encourage a shift in these services from the inpatient setting to the community. Specifically, the plan will provide increased services in the community setting, move services to general hospital sites closer to where people live and assist hospitals to be more efficient and sustainable.
Growth in subacute care services will occur across the State, with a focus on geographical areas where services are minimal or undeveloped. The subacute services, as determined by the Commonwealth Government within the plan, are:
rehabilitation
geriatric evaluation and management
psychogeriatric care
palliative care.
GP Super Clinics
The GP Super Clinic Program in WA is a collaborative project of the Commonwealth and Western Australian Governments. The clinics will be privately run and the program aims to improve coordination between GPs, public hospital and community services including allied health services and Commonwealth health services.
The range of services available at these super clinics will be based on local community needs and priorities – ensuring existing health services are complemented and enhanced. The NMAHS: GP Super Clinics: Service Delivery Strategy identifies the priorities and provides a framework for managing community expectations. The priorities include the Commonwealth program objectives:
early identification of risk factors affecting the immediate and long-term health of an individual
linking acute and primary health care providers in order to ensure greater balance in the health system and the services provided to individuals
providing health promotion and illness prevention strategies in the local community.
The Super Clinics provide an opportunity for service development and care delivery. A collaborative approach between NMAHS and the providers will focus on avoiding duplication and providing integrated services.
The GP Super Clinics will:
provide the infrastructure to allow GPs and other health professionals to work together in the one space
provide a greater focus on prevention and management of chronic disease, easing the pressure off hospitals
provide modern training facilities for medical students and trainees
make healthcare more convenient, by providing local health services together in the one location, with extended hours of operation.
7 . T h e w a y f o r w a r d
32
Commonwealth/State Elective Surgery Programs
The Commonwealth/State Elective Surgery Programs comprise several initiatives funded independently by the Commonwealth and the WA Governments.
The WA Government’s $30 million Elective Surgery Election Commitment will fund approximately 5,850 additional elective surgery cases (above the 2007 base year) to be completed in the period from 1 January 2009 to 30 June 2010. This program is currently above target on a year-to-date basis.
The Commonwealth Elective Surgery Program Stage 1 (Blitz) was completed on 31 December 2008. WA received $15.4 million to conduct an additional 2,720 cases above the 2007 base year. WA Health actually completed 3,727 cases, being 1,007 cases or 37 per cent above target.
The Commonwealth Elective Surgery Program Stage 2 (Capital) has provided WA Health with $13.3 million in capital funds to undertake systemic improvement projects to improve elective surgery capacity in WA public hospitals. Five projects will receive funding.
The Commonwealth Elective Surgery Program Stage 3 (incentive payments) will provide WA with a maximum of $29 million spread over the 2009/10 and 2010/11 financial years. This program requires WA to meet elective surgery throughput targets as well as waiting time reduction targets in order to receive incentive payments. The minimum funding WA can receive is $4 million in 2009/10 and $2 million in 2010/11 upon signing of the agreement. At the time of publication of the CSF 2010, WA has been informed of the proposed model but has not been presented with a formal agreement.
Indigenous Health Partnership Agreement
The Commonwealth and Western Australian Governments have signed two National Partnership Agreements that directly impact on Indigenous Health Outcomes. These are Closing the Gap in Indigenous Health Outcomes and Indigenous Early Childhood Development. These involve significantly increased expenditure over the four years to 2013/14. Improvements will be pursued in the following priority areas:
reduction in the prevalence of smoking
access to primary health care services that can deliver
fixing the gaps and improving the patient journey
healthy transition to adulthood
making Indigenous health everyone’s business
improving antenatal, pre-pregnancy and sexual/reproductive health for Aboriginal women, specifically targeting teenagers
increasing access to parent/child health services.
WA Health has an implementation plan for the Agreement. This plan will guide the development of detailed project plans and strategies and will set out costs, performance measures, evaluation methodologies and risk assessments. The detailed project plans will be prepared in close consultation and collaboration with Aboriginal communities and agencies to ensure that they satisfactorily address identified community need.
T i t l e o f c h a p t e r
39
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
33
PUBLIC PRIVATE PARTNERSHIPS (PPP)There is an emerging requirement for WA Health to explore further partnership opportunities with the private sector in resourcing its program of reform and development. The State has substantial experience of delivery in this space and is recognised locally and elsewhere for successful public private joint ventures.
The PPP initiatives could relate to a single aspect or combination of aspects in the areas of asset investment or service operation. Any strategies considered under this umbrella will be articulated in the context of State Government policy and WA Health’s overall governance and management approach.
A p p e n d i c e s
34
APPENDICES
Appendix 1. Role Delineation
In CSF 2005, the planning process for hospitals and non-hospital services was based on the NSW Health Guide to Role Delineation of Health Services. The intent of the role delineation matrix within CSF 2010 is to guide service planning across the health service continuum. It is a high-level planning tool that ultimately outlines what WA Health aims to achieve over the short, medium and long term.
The role delineation process starts with the identification of specialty groups which are classified as hospital or non-hospital services. Each specialty group is defined in terms of the actual clinical treatment or service provided, the complement of staff required to provide the treatment or service and often, the type of facilities, tools and/or equipment that are needed.
The definitions describe the range of service complexity covered for each specialty group, classifying these as levels 1 through 6. Level 1 services are the least complex and level 6 services are the most complex. However many specialty groups do not include all of the six levels. This standardised set of definitions allows for the categorisation of specialty groups across different sites.
After definitions were completed, the Role Delineation Matrix was constructed. This Matrix shows the most complex level of a specialty that is available at each facility or region in WA. Not all facilities have all specialty groups and certain specialty groups are only available in some facilities. For example, our high level tertiary hospitals will be the only sites to deliver level 6 cardiothoracic surgery, reflecting the highly specialised nature of this type of care.
The CSF 2010 does not attempt to describe all the specialty groups which are provided by health care facilities, but confines itself to those which are widely considered to be the core services.
It must be noted that the definitions matrix includes only brief descriptions of the capabilities and requirements of the specialty groups. Therefore, role delineation definitions should be interpreted with some degree of flexibility, combined with consideration for the functional level of service delivery. Alternatively, at some sites, a service may not satisfy all the stated criteria to achieve a particular level, but may exceed the criteria required for the lower level. These sites are assigned a combination of levels as indicated in the role delineation matrix.
Role delineation does not document the patient journey and the many different pathways that a patient may take to receive the best possible care. Instead the role delineation process defines various services and the level at which these are to be provided at different sites.
In summary, role delineation provides a consistent language to describe health services and acts as a tool for planning service developments.
T i t l e o f c h a p t e r
41
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
35
Hos
pita
l Ser
vice
s D
efini
tions
MED
ICAL
SUR
GIC
AL
Gen
eral
ist
Type
I Su
bspe
cial
ties
Type
II S
ubsp
ecia
lties
Gen
eral
ist
Type
I Su
bspe
cial
ties
Type
II S
ubsp
ecia
lties
Phys
icia
n•
Card
iolo
gy•
Der
mat
olog
y•
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crin
olog
y•
Gas
troen
tero
logy
•G
eria
tric
med
icin
e•
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rolo
gy•
Rena
l Med
icin
e•
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umat
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y•
Vene
reol
ogy
•Pa
edia
tric
s•
Resp
irato
ry M
edic
ine
•
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ical
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mat
olog
y•
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ical
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robi
olog
y•
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unol
ogy
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edic
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ncol
ogy
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lliat
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Care
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diot
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enet
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inic
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r, N
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rtho
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rolo
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ic•
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rosu
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y•
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tic s
urge
ry•
Tran
spla
nt S
urge
ry•
Vasc
ular
Sur
gery
•Bu
rns
•
Appendix 2. Service Definitions
A p p e n d i c e s
36
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Med
ical
Ser
vice
s
Gen
eral
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patie
nt c
are
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n ca
ll by
GP/
VMP
•24
hou
r cov
er b
y R
N
•
As fo
r lev
el 2
plu
s:G
P in
patie
nt c
are
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utpa
tient
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e by
•
visi
ting
gene
ral
phys
icia
n/ge
nera
l in
tern
al m
edic
ine
spec
ialis
t and
may
be
som
e Ty
pe I
spec
ialis
ts,
incl
udin
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, Te
lehe
alth
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etro
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th s
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l phy
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and
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-•
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tern
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iagn
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d se
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•
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d em
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•
in c
erta
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ecia
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ergr
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s w
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•
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avai
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iac
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clud
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nder
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post
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T i t l e o f c h a p t e r
43
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
37
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Endo
crin
olog
yG
P in
patie
nt c
are
•24
hou
r cov
er b
y R
N•
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patie
nt c
are
by
•vi
sitin
g ge
nera
l ph
ysic
ian
or te
lehe
alth
Acce
ss to
som
e al
lied
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alth
ser
vice
s
As fo
r lev
el 3
plu
s:In
patie
nt c
are
by
•re
side
nt g
ener
al
phys
icia
n O
utpa
tient
•
cons
ulta
tion
by v
isiti
ng
endo
crin
olog
ist
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bete
s ed
ucat
ion
•se
rvic
e an
d in
tegr
ated
ho
spita
l/com
mun
ity
diab
etes
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agem
ent
serv
ice
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ialis
t RN
•Ac
cess
to d
esig
nate
d •
allie
d he
alth
ser
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me
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•
unde
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r lev
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s:In
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side
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onal
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rral
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cess
to s
peci
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t SR
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bete
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rvic
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tegr
ated
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spita
l/com
mun
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etes
man
agem
ent
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ice
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e un
derg
radu
ate
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achi
ng a
nd p
ossi
bly
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arch
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s to
leve
l 5
•re
habi
litat
ion
serv
ice
Emer
genc
y ca
re a
vaila
ble
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m o
n-ca
ll sp
ecia
list
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ss to
spe
cial
ised
•
allie
d he
alth
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vice
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As fo
r lev
el 5
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s:Fu
ll ra
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of
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docr
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nder
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A p p e n d i c e s
38
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Ger
iatr
icPh
one
advi
ce a
nd
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ppor
t by
regi
onal
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ed C
are
Prog
ram
As fo
r lev
el 2
plu
s:In
patie
nt a
nd o
utpa
tient
•
care
GP
and
acce
ss to
•
geria
tric
ian
visi
ting
or
by te
lehe
alth
24 h
our c
over
by
RN
•
Resp
ite c
are
and
limite
d •
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bilit
atio
n se
rvic
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gula
r vis
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d •
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essm
ent
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ram
ser
vice
su
ppor
ted
by li
mite
d lo
cal a
llied
hea
lthAc
cess
to s
ome
allie
d •
heal
th s
ervi
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As fo
r lev
el 3
plu
s:Ac
cess
to c
onsu
ltant
•
phys
icia
n sp
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lisin
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ger
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ic m
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men
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for A
ged
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As
sess
men
t Pro
gram
Hom
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se fo
r Age
d •
Care
Ass
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Prog
ram
team
with
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rt
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nks
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ic
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ychi
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ave
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l with
•
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us c
linic
s in
clud
ing
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ory,
falls
, con
tinen
ce
clin
ics
A G
EM u
nit i
f ED
ser
vice
s •
co-lo
cate
dPa
rt ti
me
serv
ices
of
•G
eria
tric
ian
Co-lo
cate
d w
ith
•ps
ycho
geria
tric
ser
vice
sAc
cess
to s
peci
alis
ed
•al
lied
heal
th s
ervi
ces
As fo
r lev
el 5
plu
s:Re
side
nt g
eria
tric
ian
•U
nder
grad
uate
and
•
post
grad
uate
teac
hing
ro
leRe
sear
ch ro
le•
Stat
ewid
e re
ferr
al ro
le•
Neu
rolo
gyG
P In
patie
nt C
are
•24
hou
r cov
er b
y R
N•
Out
patie
nt c
are
by
•vi
sitin
g ge
nera
l ph
ysic
ian
and
poss
ibly
ne
urol
ogis
t or b
y te
lehe
alth
Acce
ss to
som
e al
lied
•he
alth
ser
vice
s
As fo
r lev
el 3
plu
s:In
patie
nt c
are
by
•re
side
nt g
ener
al
phys
icia
n O
utpa
tient
con
sulta
tion
•by
vis
iting
neu
rolo
gist
Link
s w
ith a
t lea
st
•le
vel 4
ger
iatr
ic a
nd
reha
bilit
atio
n se
rvic
esSp
ecia
list R
N•
Acce
ss to
des
igna
ted
•al
lied
heal
th s
ervi
ces
Som
e al
lied
heal
th
•un
derg
radu
ate
educ
atio
n
As fo
r lev
el 4
plu
s:In
patie
nt c
are
by re
side
nt
•ne
urol
ogis
tRe
gist
rar/
RM
O•
Regi
onal
refe
rral
role
•Ac
cess
to s
peci
alis
t SR
N•
Som
e un
derg
radu
ate
•te
achi
ng a
nd p
ossi
bly
som
e re
sear
ch ro
leN
euro
surg
ery
supp
ort,
•EM
G, n
erve
con
duct
ion,
ev
oked
resp
onse
s an
d EE
G o
n si
teEm
erge
ncy
serv
ices
•
prov
ided
by
on-c
all
neur
olog
ist
Acce
ss to
spe
cial
ised
•
allie
d he
alth
ser
vice
s
As fo
r lev
el 5
plu
s:Fu
ll ra
nge
of n
euro
logy
•
serv
ices
, with
ne
urol
ogy
depa
rtm
ent
and
emer
genc
y ca
re
Stat
ewid
e re
ferr
al ro
le•
Und
ergr
adua
te a
nd
•po
stgr
adua
te te
achi
ng
role
Acce
ss to
CT
and
MR
I •
and
poss
ibly
PET
Rese
arch
role
•
T i t l e o f c h a p t e r
45
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
39
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Rena
l – g
ener
alG
P in
patie
nt c
are
•Ac
cess
to g
ener
al
•ph
ysic
ian
or re
nal
spec
ialis
t vis
iting
or b
y te
lehe
alth
24 h
our c
over
by
RN
•O
utpa
tient
car
e by
•
visi
ting
gene
ral
phys
icia
n an
d po
ssib
ly
rena
l spe
cial
ist
May
acc
omm
odat
e se
lf •
care
dia
lysi
s in
patie
nts
Acce
ss to
som
e al
lied
•he
alth
ser
vice
s
As fo
r lev
el 3
plu
s:In
patie
nt c
are
by
•re
side
nt g
ener
al
phys
icia
n O
utpa
tient
con
sulta
tion
•by
vis
iting
rena
l sp
ecia
list
Self
care
dia
lysi
s un
it •
with
link
s to
larg
er re
nal
unit
Spec
ialis
t RN
•Ac
cess
to d
esig
nate
d •
allie
d he
alth
ser
vice
sSo
me
allie
d he
alth
•
unde
rgra
duat
e ed
ucat
ion
As fo
r lev
el 4
plu
s:In
patie
nt c
are
by re
side
nt
•re
nal s
peci
alis
tsRe
gist
rar/
RM
O•
Emer
genc
y se
rvic
es
•pr
ovid
ed b
y on
-cal
l sp
ecia
list
Regi
onal
refe
rral
role
•Ac
cess
to s
peci
alis
t SR
N•
Som
e un
derg
radu
ate
•te
achi
ng a
nd p
ossi
bly
som
e re
sear
ch ro
leAl
l typ
es o
f dia
lysi
s •
avai
labl
e an
d re
nal
biop
sies
per
form
edPr
ovid
es a
full
rang
e of
•
dial
ysis
acc
ess
surg
ery
Acce
ss to
spe
cial
ised
•
allie
d he
alth
ser
vice
s
As fo
r lev
el 5
plu
s:Fu
ll ra
nge
of re
nal
•se
rvic
es, w
ith re
nal
depa
rtm
ent a
nd
emer
genc
y ca
re
serv
ices
Rena
l tra
nspl
anta
tion
•av
aila
ble
Coor
dina
ted
by fu
ll tim
e •
rena
l uni
t man
ager
St
atew
ide
refe
rral
•
role
and
sta
tew
ide
geog
raph
ical
are
a ba
sed
serv
ice
deliv
ery
role
Und
ergr
adua
te a
nd
•po
stgr
adua
te te
achi
ng
role
Rese
arch
role
•
Rena
l – d
ialy
sis
Com
mun
ity m
ay
•su
ppor
t sel
f car
e di
alys
is in
patie
nts
(if
adeq
uate
wat
er s
uppl
y)
As fo
r lev
el 1
plu
s:Se
rvic
es o
ffere
d by
a
•ge
nera
l hea
lth s
ervi
ce/
clin
icCa
re u
nder
sup
ervi
sion
•
of G
P w
ith o
r with
out
RN
Self-
carin
g st
able
•
patie
nts
Out
reac
h su
ppor
t for
•
hom
e di
alys
is, p
ossi
bly
unde
r rem
ote
dire
ctio
n fro
m a
Lev
el 5
or L
evel
6
dial
ysis
faci
lity
May
acc
omm
odat
e se
lf •
care
dia
lysi
s in
patie
nts
with
in th
e fa
cilit
y.
As fo
r lev
el 2
plu
s:Co
mm
unity
-bas
ed
•sa
telli
te s
ervi
cePr
edom
inat
ely
self-
•ca
ring
stab
le p
atie
nts
Spec
ialis
t RN
•Vi
sitin
g sp
ecia
list f
or
•m
ore
com
plic
ated
ca
ses
Som
e as
sess
men
t •
serv
ices
Acce
ss to
som
e al
lied
•he
alth
ser
vice
s
As fo
r lev
el 3
plu
s:G
ener
al h
ospi
tal-b
ased
•
sate
llite
ser
vice
Visi
ting
spec
ialis
t or
•ge
nera
l phy
sici
an w
ith
neph
rolo
gy s
kills
Mor
e co
mpl
icat
ed
•ca
ses
Asse
ssm
ent s
ervi
ces
•Sp
ecia
list R
N•
Acc
ess
to d
esig
nate
d •
allie
d he
alth
ser
vice
sSo
me
allie
d he
alth
•
unde
rgra
duat
e ed
ucat
ion
As fo
r lev
el 4
plu
s:Re
side
nt s
peci
alis
t•
Acce
ss to
spe
cial
ist S
RN
•M
ore
com
plic
ated
cas
es•
Asse
ssm
ent s
ervi
ces
•Re
gion
al re
ferr
al ro
le•
Acce
ss to
spe
cial
ised
•
allie
d he
alth
ser
vice
s
As fo
r lev
el 5
plu
s:M
ore
com
plic
ated
•
case
sPr
ovid
es a
cute
dia
lysi
s •
whe
n ne
cess
ary
Und
ergr
adua
te a
nd
•po
stgr
adua
te te
achi
ng
role
Stat
ewid
e ce
ntre
of
•ex
celle
nce
and
refe
rral
ro
leAc
cess
to o
n-si
te a
llied
•
heal
th s
uppo
rt (e
.g.
Die
titia
ns a
nd S
ocia
l W
orke
rs)
Com
plic
ated
•
asse
ssm
ent a
nd
treat
men
t of u
nsta
ble
co-m
orbi
ditie
s
A p p e n d i c e s
40
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Med
ical
Onc
olog
ySp
ecia
list R
N in
•
regi
on (C
ance
r Nur
se
Coor
dina
tor/
Brea
st C
are
Nur
se) w
ho li
nks
with
re
leva
nt tu
mou
r spe
cific
CN
C an
d tre
atin
g fa
cilit
y fo
r car
e co
ordi
natio
nN
o tre
atm
ent f
acili
ties.
•
As fo
r lev
el 2
plu
s:G
P in
patie
nt c
are
•24
hou
r cov
er b
y R
N•
Low
risk
che
mot
hera
py
•fo
r the
4 m
ost c
omm
on
canc
ers
and
palli
ativ
e pa
tient
sO
utpa
tient
car
e by
•
resi
dent
gen
eral
ph
ysic
ian
and
visi
ting
med
ical
onc
olog
ist w
ith
supp
ort v
ia te
lehe
alth
Mul
tidis
cipl
inar
y •
case
con
fere
ncin
g w
ith tu
mou
r spe
cific
sp
ecia
list f
or a
ll pa
tient
sAc
cess
to s
ome
allie
d •
heal
th s
ervi
ces
As fo
r lev
el 3
plu
s:In
patie
nt c
are
by
•re
side
nt g
ener
al
phys
icia
n Ch
emot
hera
py s
hare
d •
care
with
the
tert
iary
fa
cilit
ies
for c
omm
on
canc
ers
with
mor
e co
mpl
ex n
eeds
Out
patie
nt c
onsu
ltatio
n •
by v
isiti
ng m
edic
al
onco
logi
st o
n re
gula
r ba
sis
with
tert
iary
fa
cilit
y su
ppor
t for
co
mpl
icat
ions
Link
s w
ith ra
diot
hera
py,
•pa
lliat
ive
care
and
pai
n m
anag
emen
t ser
vice
sSp
ecia
list R
N•
Acce
ss to
des
igna
ted
•al
lied
heal
th s
ervi
ces
Som
e al
lied
heal
th
•un
derg
radu
ate
educ
atio
n
As fo
r lev
el 4
plu
s:In
patie
nt c
are
by re
side
nt
•on
colo
gist
Regi
stra
r/R
MO
•Re
gion
al re
ferr
al ro
le•
Acce
ss to
spe
cial
ist S
RN
•So
me
unde
rgra
duat
e •
teac
hing
and
pos
sibl
y so
me
rese
arch
role
Mul
tidis
cipl
inar
y •
man
agem
ent o
f pa
tient
s in
clud
ing
case
co
nfer
ence
s.Li
nks
with
pal
liativ
e ca
re
•se
rvic
es a
nd m
ay h
ave
pain
man
agem
ent c
linic
Em
erge
ncy
care
ava
ilabl
e•
Acce
ss to
spe
cial
ised
•
allie
d he
alth
ser
vice
s
As fo
r lev
el 5
plu
s:Fu
ll ra
nge
of o
ncol
ogy
•se
rvic
es, w
ith o
ncol
ogy
depa
rtm
ent a
nd
emer
genc
y se
rvic
es
(NB:
radi
atio
n on
colo
gy
defin
ed s
epar
atel
y)M
edic
al re
gist
rar o
n •
site
24
hrs
Stat
ewid
e re
ferr
al ro
le•
Stat
ewid
e m
ento
ring
•an
d sp
ecia
list
lead
ersh
ip ro
leU
nder
grad
uate
and
•
post
grad
uate
teac
hing
ro
leRe
sear
ch ro
le•
T i t l e o f c h a p t e r
47
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
41
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Radi
atio
n O
ncol
ogy
Visi
ting
radi
atio
n •
onco
logi
st w
orki
ng
in c
onju
nctio
n w
ith
com
preh
ensi
ve c
ance
r se
rvic
e N
o tre
atm
ent f
acili
ties
•
As fo
r lev
el 4
plu
s:Ba
sic
radi
atio
n on
colo
gy
•se
rvic
e w
ith m
inim
um
equi
pmen
t - p
ossi
bly
only
on
e m
achi
neH
as a
cces
s to
radi
atio
n •
onco
logi
sts,
phy
sici
sts
and
radi
atio
n th
erap
ists
Acce
ss to
spe
cial
ist S
RN
•Li
nks
to le
vel 5
pal
liativ
e •
care
ser
vice
Acce
ss to
spe
cial
ised
•
allie
d he
alth
ser
vice
s
As fo
r lev
el 5
plu
s:Fu
ll ra
nge
of ra
diat
ion
•on
colo
gy s
ervi
ces,
lo
cate
d in
prin
cipl
e re
ferr
al c
entre
w
ith a
cces
s to
all
subs
peci
altie
sSt
atew
ide
refe
rral
role
•St
atew
ide
men
torin
g •
and
spec
ialis
t le
ader
ship
role
Und
ergr
adua
te a
nd
•po
stgr
adua
te te
achi
ng
role
Rese
arch
role
•Fu
lly in
tegr
ated
•
com
pute
rised
pla
nnin
g,
treat
men
t and
ve
rifica
tion
syst
ems
Mec
hani
cal a
nd
•bi
omed
ical
sup
port
fa
cilit
ies
A p p e n d i c e s
42
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Resp
irato
ryG
P in
patie
nt c
are
•24
hou
r cov
er b
y R
N•
Out
patie
nt c
are
by
•vi
sitin
g ge
nera
l ph
ysic
ian
and
poss
ibly
re
spira
tory
spe
cial
ist o
r by
tele
heal
thAc
cess
to s
piro
met
ry.
•If
visi
ting
Resp
irato
ry
Spec
ialis
t, ne
ed v
isiti
ng
Basi
c Lu
ng F
unct
ion
Labo
rato
ryEl
ectro
nic
acce
ss to
•
Spec
ialis
t SR
N N
etw
ork
Acce
ss to
som
e al
lied
•he
alth
ser
vice
s
As fo
r lev
el 3
plu
s:In
patie
nt c
are
by
•re
side
nt g
ener
al
phys
icia
n O
utpa
tient
con
sulta
tion
•by
vis
iting
resp
irato
ry
spec
ialis
tSp
ecia
list S
RN
•Ac
cess
to B
asic
Lun
g •
Func
tion
Labo
rato
ry
(Spi
rom
etry
, vol
umes
an
d ga
s tr
ansf
er)
Acce
ss to
Res
pira
tory
•
Spec
ialis
t for
in-p
atie
nt
cons
ulta
tion
Link
with
Sle
ep S
ervi
ce•
Acce
ss to
des
igna
ted
•al
lied
heal
th s
ervi
ces
Som
e al
lied
heal
th
•un
derg
radu
ate
educ
atio
n
As fo
r lev
el 4
plu
s:In
patie
nt c
are
by re
side
nt
•re
spira
tory
spe
cial
ist
Regi
stra
r/R
MO
•Re
gion
al re
ferr
al ro
le•
On
site
spe
cial
ist S
RN
•Si
gnifi
cant
und
ergr
adua
te
•te
achi
ngPr
ovis
ion
of L
ung
•Fu
nctio
n La
bora
tory
Prov
isio
n of
Non
Inva
sive
•
Vent
ilatio
nPr
ovis
ion
of
•Br
onch
osco
py s
uite
Resp
irato
ry W
ard,
with
•
Non
-inva
sive
Ven
tilat
ory
(NIV
) cap
abili
tyAc
cess
to le
vel 5
•
card
iolo
gy a
nd
card
ioth
orac
ic s
urge
ryEm
erge
ncy
care
pro
vide
d •
by o
n-ca
ll sp
ecia
list
Stro
ngly
link
ed w
ith S
leep
•
Serv
ice
Acce
ss to
spe
cial
ised
•
allie
d he
alth
ser
vice
s
As fo
r lev
el 5
plu
s:Fu
ll ra
nge
of re
spira
tory
•
serv
ices
, with
re
spira
tory
dep
artm
ent
and
emer
genc
y ca
reSt
atew
ide
refe
rral
role
•U
nder
grad
uate
and
•
post
grad
uate
teac
hing
ro
le
Rese
arch
role
•H
as a
resp
irato
ry
•fu
nctio
n la
bora
tory
Prov
isio
n of
com
plet
e •
diag
nost
ic s
ervi
ces
incl
udin
g Br
onch
osco
py
suite
Spec
ialis
ed R
espi
rato
ry
•W
ard,
with
NIV
ca
pabi
lity
Intim
atel
y lin
ked
to
•Sl
eep
Serv
ice
T i t l e o f c h a p t e r
49
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
43
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Palli
ativ
e Ca
reIn
patie
nt c
are
by
•ac
cred
ited
GP
24 h
our c
over
clin
ical
•
nurs
e w
ith e
xper
ienc
e in
pal
liativ
e ca
re
serv
ices
Out
patie
nt c
are
by
•vi
sitin
g ge
nera
l ph
ysic
ian
and
poss
ibly
pa
lliat
ive
care
spe
cial
ist
or b
y te
lehe
alth
Acce
ss to
som
e al
lied
•he
alth
ser
vice
sCo
nsul
t lia
ison
ser
vice
s •
for i
npat
ient
s
As fo
r lev
el 3
plu
s:Pa
lliat
ive
care
pat
ient
s •
man
aged
by
GP
and
med
ical
pra
ctiti
oner
sp
ecia
lisin
g in
pal
liativ
e ca
reAc
cess
to s
peci
alis
t •
SRN
Link
age
to c
omm
unity
•
base
d pa
lliat
ive
care
Ac
cess
to d
esig
nate
d •
allie
d he
alth
ser
vice
sSo
me
allie
d he
alth
•
unde
rgra
duat
e ed
ucat
ion
As fo
r lev
el 4
plu
s:In
patie
nt c
are
by re
side
nt
•pa
lliat
ive
care
phy
sici
anRe
gist
rar/
RM
O•
Regi
onal
refe
rral
role
•U
nder
grad
uate
teac
hing
•
and
som
e re
sear
ch ro
leIn
tegr
ated
com
mun
ity
•co
nsul
tativ
e se
rvic
e un
der
dire
ctio
n of
pal
liativ
e ca
re
phys
icia
nLi
nks
with
onc
olog
y,
•ra
diot
hera
py,
anae
sthe
tics,
psy
chia
try,
pa
in c
linic
and
re
habi
litat
ion
Acce
ss to
spe
cial
ised
•
allie
d he
alth
ser
vice
s
As fo
r lev
el 5
plu
s:Fu
ll ra
nge
of p
allia
tive
•ca
re s
ervi
ces
with
pa
lliat
ive
care
spe
cial
ist
prov
idin
g co
nsul
tanc
y to
oth
er u
nits
refe
rral
ho
spita
lsEm
erge
ncy
serv
ices
•
avai
labl
e St
atew
ide
refe
rral
role
•U
nder
grad
uate
and
•
post
grad
uate
teac
hing
ro
le
Has
sta
ff w
ith c
onjo
int
•ap
poin
tmen
ts
Gas
troen
tero
logy
GP
inpa
tient
car
e•
24 h
our c
over
by
RN
•O
utpa
tient
car
e by
•
visi
ting
gene
ral
phys
icia
n an
d po
ssib
ly
gast
roen
tero
logi
st o
r by
tele
heal
thPo
ssib
ly h
ave
fibre
•
optic
end
osco
py b
y ac
cred
ited
med
ical
pr
actit
ione
rAc
cess
to s
ome
allie
d •
heal
th s
ervi
ces
As fo
r lev
el 3
plu
s:In
patie
nt c
are
by
•re
side
nt g
ener
al
phys
icia
n O
utpa
tient
•
cons
ulta
tion
by v
isiti
ng
gast
roen
tero
logi
stRe
gula
r end
osco
py
•se
rvic
e in
clud
ing
colo
nosc
opy
Spec
ialis
t RN
•G
astro
ente
rolo
gy
•se
rvic
es p
rovi
ded
by
inte
grat
ed p
hysi
cian
an
d su
rgic
al s
ervi
ces
Acce
ss to
des
igna
ted
•al
lied
heal
th s
ervi
ces
Som
e al
lied
heal
th
•un
derg
radu
ate
educ
atio
n
As fo
r lev
el 4
plu
s:In
patie
nt c
are
by re
side
nt
•ga
stro
ente
rolo
gist
Re
gist
rar/
RM
O•
Regi
onal
refe
rral
role
•Ac
cess
to s
peci
alis
t SR
N•
Som
e un
derg
radu
ate
•te
achi
ng a
nd p
ossi
bly
som
e re
sear
ch ro
leFu
ll en
dosc
opy
serv
ice
•Em
erge
ncy
care
ava
ilabl
e •
by o
n-ca
ll sp
ecia
list
Acce
ss to
spe
cial
ised
•
allie
d he
alth
ser
vice
s
As fo
r lev
el 5
plu
s:Fu
ll ra
nge
of
•ga
stro
ente
rolo
gy
serv
ices
, with
ga
stro
ente
rolo
gy
depa
rtm
ent a
nd
emer
genc
y ca
reSt
atew
ide
refe
rral
role
•U
nder
grad
uate
and
•
post
grad
uate
teac
hing
ro
le
Rese
arch
role
•
A p p e n d i c e s
44
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Hae
mat
olog
yM
ay in
clud
e:•
GP
inpa
tient
car
e•
24 h
our c
over
by
RN
•vi
sitin
g ha
emat
olog
ist
•or
by
tele
heal
thAc
cess
to s
ome
allie
d •
heal
th s
ervi
ces
As fo
r lev
el 3
plu
s:O
n ca
ll H
aem
atol
ogis
t•
Som
e in
patie
nt s
ervi
ces
•Vi
sitin
g ou
tpat
ient
•
cons
ulta
tive,
day
tre
atm
ent s
ervi
ces
Inte
grat
ion
of h
ome
•ba
sed
serv
ices
with
ar
ea b
ased
pro
gram
Acce
ss to
des
igna
ted
•al
lied
heal
th s
ervi
ces
Som
e al
lied
heal
th
•un
derg
radu
ate
educ
atio
n
As fo
r lev
el 4
plu
s:G
ener
al M
edic
al R
egis
trar
•
on c
all 2
4 hr
s.Ap
poin
ted
Hae
mat
olog
ist
•M
ay h
ave
teac
hing
and
•
rese
arch
role
Acce
ss to
spe
cial
ised
•
allie
d he
alth
ser
vice
sM
ay h
ave
canc
er u
nit
•
As fo
r lev
el 5
plu
s:M
edic
al R
egis
trar
on
•si
te 2
4 hr
sH
as H
aem
atol
ogy
Dep
t•
Hae
mat
olog
ist o
n ca
ll •
24 h
rsH
aem
atol
ogy
Regi
stra
r •
on c
all 2
4 hr
sH
as te
achi
ng a
nd
•re
sear
ch ro
le.
May
pro
vide
•
cell
sepa
ratio
n/pl
asm
aphe
resi
sM
ay p
erfo
rm b
one
•m
arro
w tr
ansp
lant
atio
nFu
ll ra
nge
of s
ervi
ces
•an
d in
patie
nt, o
utpa
tient
an
d am
bula
tory
m
anag
emen
tCo
mpr
ehen
sive
can
cer
•ce
ntre
Inpa
tient
car
e de
liver
ed
•by
a m
ulti
disc
iplin
ary
team
Mos
t acu
te c
are
•se
rvic
es m
ust b
e av
aila
ble
24/7
Link
s w
ith a
num
ber
•of
oth
er c
onsu
ltatio
n se
rvic
es in
clud
ing
imm
unol
ogy,
infe
ctio
us
dise
ases
, pai
n se
rvic
es, p
allia
tive
care
, ps
ychi
atry
ser
vice
s,
radi
othe
rapy
, rad
iolo
gy,
rena
l phy
sici
ans,
re
spira
tory
phy
sici
ans,
su
rgic
al s
ervi
ces.
T i t l e o f c h a p t e r
51
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
45
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Imm
unol
ogy
GP
inpa
tient
car
e•
24 h
our c
over
by
RN
•O
utpa
tient
car
e of
•
patie
nts
with
HIV
in
fect
ion
by v
isiti
ng
Clin
ical
Imm
unol
ogis
t in
a s
mal
l num
ber o
f Ce
ntre
s or
by
tele
heal
thAc
cess
to s
ome
allie
d •
heal
th s
ervi
ces
As fo
r lev
el 3
plu
s:In
patie
nt c
are
by
•re
side
nt g
ener
al
phys
icia
nO
utpa
tient
con
sulta
tion
•by
vis
iting
Clin
ical
Im
mun
olog
ist
Spec
ialis
t RN
•Ac
cess
to d
esig
nate
d •
allie
d he
alth
ser
vice
sSo
me
allie
d he
alth
•
unde
rgra
duat
e ed
ucat
ion
Phon
e ad
vice
and
•
cons
ulta
tion
prov
ided
to
smal
ler s
ites
incl
udin
g vi
a te
lehe
alth
/e-h
ealth
.
As fo
r lev
el 4
plu
s:In
patie
nt c
are
by a
•
Med
ical
Spe
cial
ties
RM
ORe
gist
rar/
RM
O•
Regi
onal
refe
rral
role
•Ac
cess
to s
peci
alis
t SR
N•
Som
e un
derg
radu
ate
•te
achi
ng a
nd re
sear
chFu
ll se
rvic
e fo
r the
•
asse
ssm
ent a
nd
treat
men
t of p
atie
nts
with
al
lerg
y di
sord
ers
(eg.
ski
n te
stin
g, d
rug
chal
leng
es,
imm
unot
hera
py),
acqu
ired
and
prim
ary
imm
unod
efici
ency
di
sord
ers
(eg.
an
tiret
rovi
ral a
nd
IVIg
ther
apie
s) a
nd
auto
imm
une
dise
ase
(eg.
imm
unos
uppr
essa
nt
and
imm
unom
odul
ator
y th
erap
ies)
Acce
ss to
spe
cial
ised
•
allie
d he
alth
ser
vice
sSp
ecia
list c
onsu
ltatio
n •
or d
iagn
osis
pro
vide
d by
te
lehe
alth
/e-h
ealth
to
rura
l and
oth
er s
mal
ler
site
s an
d se
rvic
es.
As fo
r lev
el 5
plu
s:Fu
ll ra
nge
of C
linic
al
•Im
mun
olog
y se
rvic
es
with
Imm
unol
ogy
Dep
artm
ent a
nd 2
4 ho
ur c
linic
al a
nd
labo
rato
ry o
n-ca
llSt
atew
ide
refe
rral
role
•U
nder
grad
uate
and
•
post
grad
uate
teac
hing
an
d tr
aini
ng ro
leRe
sear
ch ro
le•
A p p e n d i c e s
46
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Infe
ctio
us
Dis
ease
sAm
bula
tory
and
•
inpa
tient
con
sulti
ng
serv
ices
may
be
prov
ided
by
gene
ralis
t w
ith tr
aini
ng in
in
fect
ious
dis
ease
sFa
cilit
ies
incl
ude
•is
olat
ion
room
s w
ith
inte
rnal
was
h ba
sins
an
d to
ilets
, as
wel
l as
sta
ff w
ash
basi
ns
imm
edia
tely
out
side
the
room
.An
are
a w
ith s
epar
ate
•ai
r con
ditio
ning
av
aila
ble
Del
iver
y an
d •
adm
inis
trat
ion
of H
ITH
to
pat
ient
s re
quiri
ng
intr
aven
ous
antib
iotic
th
erap
yIn
fect
ion
Cont
rol
•le
ader
ship
re
spon
sibi
litie
s –
supe
rvis
es o
n-si
te C
NM
Phon
e ad
vice
and
•
cons
ulta
tion
prov
ided
to
smal
ler s
ites
incl
udin
g vi
a te
lehe
alth
/e-h
ealth
.
As fo
r lev
el 4
plu
s:M
edic
al R
egis
trar
on
call
•24
hrs
Ded
icat
ed ID
& H
ITH
•
regi
stra
r +/-
RM
O (b
asic
or
adv
ance
d tr
aine
e(s)
)Ap
poin
ted
spec
ialis
t •
with
dire
ct li
nks
to
tert
iary
/qua
tern
ary
leve
l In
fect
ious
dis
ease
s se
rvic
eM
ay h
ave
teac
hing
and
•
rese
arch
role
Link
with
sex
ual h
ealth
•
serv
ices
, vira
l hep
atiti
s an
d H
IV s
ervi
ces
and
mic
robi
olog
y de
ptSp
ecia
list c
onsu
ltatio
n •
or d
iagn
osis
pro
vide
d by
te
lehe
alth
/e-h
ealth
to
rura
l and
oth
er s
mal
ler
site
s an
d se
rvic
es.
As fo
r lev
el 5
plu
s:M
edic
al R
egis
trar
on
•si
te 2
4 hr
sH
as s
peci
alis
t •
Infe
ctio
us D
isea
ses
Phys
icia
ns a
nd
adva
nced
trai
nee
Infe
ctio
us D
isea
ses
Regi
stra
r(s)
and
fe
llow
(s).
Infe
ctio
us D
isea
ses
•CN
Cs w
ith
resp
onsi
bilit
ies
in
Sexu
al H
ealth
, vira
l he
patit
is, H
IV, c
linic
al
tria
ls a
nd In
fect
ion
Cont
rol
Des
igna
ted
inpa
tient
•
area
for m
anag
emen
t of
infe
ctio
us a
nd
com
mun
icab
le
dise
ases
.Fa
cilit
ies
to tr
eat a
ll •
quar
antin
able
dis
ease
s (s
ingl
e si
te o
nly
– SC
GH
)M
ajor
teac
hing
and
•
rese
arch
role
Has
sta
tew
ide
role
.•
T i t l e o f c h a p t e r
53
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
47
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Surg
ical
Ser
vice
s
Gen
eral
Min
or o
utpa
tient
and
•
sam
e da
y pr
oced
ures
on
ly b
y G
P or
vis
iting
ge
nera
l sur
geon
Inpa
tient
car
e fo
llow
ing
•su
rger
y el
sew
here
Resi
dent
ser
vice
with
•
a nu
rsin
g po
st o
r clin
ic
(pub
lic o
r NG
O)
Out
patie
nt c
are
•Vi
sitin
g G
P•
24 h
our c
over
by
RN
•
As fo
r lev
el 2
plu
s:D
ay s
urge
ry ty
pe c
ases
, •
unco
mpl
icat
ed e
lect
ive
surg
ery
and
emer
genc
y su
rger
yG
P an
d vi
sitin
g ge
nera
l •
surg
ical
spe
cial
ist
Visi
ting
anae
sthe
tist
•w
ith v
isiti
ng s
urge
onTh
eatre
trai
ned
RN
•
Acce
ss to
som
e al
lied
•he
alth
ser
vice
s
As fo
r lev
el 3
plu
s:Su
rger
y by
GPs
, gen
eral
•
surg
eons
and
vis
iting
Ty
pe I
sub-
spec
ialis
tsBr
oad
rang
e of
day
and
•
gene
ral s
urge
ry a
nd
som
e sp
ecia
lty s
urge
ryTh
eatre
trai
ned
nurs
es•
Mor
e th
an 1
thea
tre•
May
incl
ude
high
-•
depe
nden
cy n
ursi
ng
unit
Acce
ss to
des
igna
ted
•al
lied
heal
th s
ervi
ces
Som
e al
lied
heal
th
•un
derg
radu
ate
educ
atio
n
As fo
r lev
el 4
plu
s:G
ener
al s
urge
ons
•So
me/
all T
ype
I sub
-•
spec
ialis
tsM
ay h
ave
visi
ting
Type
II
•su
b-sp
ecia
lists
Regi
stra
r/R
MO
•IC
U•
May
hav
e so
me
teac
hing
•
and
rese
arch
role
Und
erta
kes
mos
t •
emer
genc
y su
rger
yAc
cess
to s
peci
alis
ed
•al
lied
heal
th s
ervi
ces
As fo
r lev
el 5
plu
s:Fu
ll ra
nge
of s
urgi
cal
•su
b-sp
ecia
lists
Typ
e I
and
IISt
atew
ide
refe
rral
role
•U
nder
grad
uate
and
pos
t •
grad
uate
teac
hing
role
Rese
arch
role
•U
nder
take
s em
erge
ncy
•su
rger
yM
ay in
clud
e ki
dney
and
•
liver
tran
spla
ntat
ion
in
sele
cted
site
s
ENT
Day
sur
gery
type
cas
es,
•fo
r unc
ompl
icat
ed
elec
tive
surg
ery
Som
e si
tes
have
vis
iting
•
ENT
surg
eon
and
anae
sthe
tist
Acce
ss to
EN
T •
spec
ialis
t out
patie
nts.
May
offe
r pae
diat
ric
•EN
T if
spec
ialis
t pa
edia
tric
ana
esth
etis
t.
As fo
r lev
el 3
plu
s:Co
mm
on a
nd
•in
term
edia
te s
urge
ry
done
on
low
or
mod
erat
e ris
k pa
tient
s by
vis
iting
EN
T su
rgeo
nN
o ne
uro-
optic
or
•in
trac
rani
al s
urge
ryAc
cess
to d
esig
nate
d •
allie
d he
alth
ser
vice
sSo
me
allie
d he
alth
•
unde
rgra
duat
e ed
ucat
ion
As fo
r lev
el 4
plu
s:D
iagn
ostic
ser
vice
s an
d •
surg
ery
on lo
w, m
oder
ate
and
high
risk
pat
ents
by
on-c
all E
NT
surg
eon
Acce
ss to
spe
cial
ist S
RN
•Re
gion
al re
ferr
al ro
le•
May
hav
e so
me
teac
hing
•
and
rese
arch
role
Link
s w
ith o
ncol
ogy,
•
radi
othe
rapy
and
pal
liativ
e ca
re s
ervi
ces
Lim
ited
neur
o-op
tic
•su
rger
y Ac
cess
to s
peci
alis
ed
•al
lied
heal
th s
ervi
ces
As fo
r lev
el 5
plu
s:Ab
ility
to d
eal w
ith
•al
l cas
es in
clud
ing
full
rang
e of
com
plex
ca
ses
in a
ssoc
iatio
n w
ith o
ther
spe
cial
ists
in
clud
ing
neur
o-op
tic a
nd in
trac
rani
al
proc
edur
es, a
s lo
ng a
s le
vel 6
neu
rosu
rger
y av
aila
ble
on s
iteEm
erge
ncy
serv
ices
•
avai
labl
eSt
atew
ide
refe
rral
role
•U
nder
grad
uate
and
pos
t •
grad
uate
teac
hing
role
Rese
arch
role
•EN
T re
gist
rar/
RM
O•
A p p e n d i c e s
48
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Gyn
aeco
logy
Com
mon
and
•
inte
rmed
iate
pr
oced
ures
on
low
or
mod
erat
e ris
k pa
tient
s by
cre
dent
iale
d G
P or
vi
sitin
g su
rgeo
nAc
cess
to g
ynae
colo
gist
•
visi
ting
or b
y te
lehe
alth
Acce
ss to
som
e al
lied
•he
alth
ser
vice
s
As fo
r lev
el 3
plu
s:Co
mm
on, i
nter
med
iate
•
and
som
e m
ajor
pr
oced
ures
on
low
and
m
oder
ate
risk
patie
nts
perf
orm
ed b
y vi
sitin
g gy
naec
olog
ists
Link
s w
ith o
ncol
ogy,
•
radi
othe
rapy
and
pa
lliat
ive
care
ser
vice
sAc
cess
to d
esig
nate
d •
allie
d he
alth
ser
vice
sSo
me
allie
d he
alth
•
unde
rgra
duat
e ed
ucat
ion
As fo
r lev
el 4
plu
s:D
iagn
ostic
ser
vice
s an
d •
surg
ery
on lo
w, m
oder
ate
and
high
risk
pat
ient
s by
on
-cal
l gyn
aeco
logi
sts
Acce
ss to
spe
cial
ist S
RN
•M
ay h
ave
gyna
ecol
ogy
•re
gist
rar/
RM
ORe
gion
al re
ferr
al ro
le•
May
hav
e so
me
teac
hing
•
and
rese
arch
role
Acce
ss to
spe
cial
ised
•
allie
d he
alth
ser
vice
s
As fo
r lev
el 5
plu
s:Ab
ility
to d
eal w
ith
•al
l cas
es in
clud
ing
full
rang
e of
com
plex
ca
ses
in a
ssoc
iatio
n w
ith o
ther
spe
cial
ists
in
clud
ing
repr
oduc
tive
endo
crin
olog
y,
infe
rtili
ty,
gyna
ecol
ogic
al
mal
igna
ncy
Full
emer
genc
y se
rvic
es•
Stat
ewid
e re
ferr
al ro
le•
Und
ergr
adua
te a
nd p
ost
•gr
adua
te te
achi
ng ro
leRe
sear
ch ro
le•
Gyn
aeco
logy
•
regi
stra
r/R
MO
and
po
ssib
ly re
gist
rars
in
subs
peci
altie
s
T i t l e o f c h a p t e r
55
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
49
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Oph
thal
mol
ogy
Min
or p
roce
dure
s an
d •
diag
nosi
s on
low
-ris
k pa
tient
s by
vis
iting
op
htha
lmic
sur
geon
As fo
r lev
el 3
plu
s:Pr
oced
ures
on
low
or
•m
oder
ate
risk
patie
nts
perf
orm
ed b
y vi
sitin
g op
htha
lmic
sur
geon
Acce
ss to
ort
hopt
ists
•
As fo
r lev
el 4
plu
s:D
iagn
ostic
ser
vice
s an
d •
surg
ery
on lo
w, m
oder
ate
and
high
risk
pat
ient
s by
on-
call
opht
halm
ic
surg
eon
Ort
hopt
ists
on
staf
f•
May
hav
e te
achi
ng a
nd
•re
sear
ch ro
le
As fo
r lev
el 5
plu
s:Ab
ility
to d
eal w
ith a
ll •
case
s in
clud
ing
full
rang
e of
com
plex
cas
es
in a
ssoc
iatio
n w
ith
othe
r spe
cial
ists
Full
emer
genc
y se
rvic
es•
Oph
thal
mol
ogy
•re
gist
rar/
RM
OAc
cess
to s
peci
alis
t •
SRN
Able
to u
nder
take
•
neur
o-op
htha
lmol
ogy
whe
re le
vel 6
ne
uros
urge
ry a
vaila
ble
on s
iteAc
cess
to le
vel 5
•
radi
othe
rapy
Stat
ewid
e re
ferr
al ro
le•
Und
ergr
adua
te a
nd p
ost
•gr
adua
te te
achi
ng ro
leRe
sear
ch ro
le•
Ort
hopa
edic
sM
inor
redu
ctio
n of
•
frac
ture
s pe
rfor
med
on
low
-ris
k pa
tient
s by
GP
or v
isiti
ng
gene
ral s
urge
on
with
exp
erie
nce
in
orth
oped
ics
Ort
hopa
edic
•
cons
ulta
tion
avai
labl
e
As fo
r lev
el 2
plu
s:Co
mm
on a
nd
•in
term
edia
te
proc
edur
es o
n lo
w o
r m
oder
ate
risk
patie
nts
perf
orm
ed b
y vi
sitin
g or
thop
aedi
c or
gen
eral
su
rgeo
n cr
eden
tiale
d in
or
thop
aedi
csG
ener
al o
rtho
paed
ic
•eq
uipm
ent a
nd th
eatre
x-
ray
avai
labl
ePr
efer
ably
acc
ess
to
•sp
ecia
list S
RN
Acce
ss to
som
e al
lied
•he
alth
ser
vice
s
As fo
r lev
el 3
plu
s:Co
mm
on a
nd
•in
term
edia
te
proc
edur
es o
n lo
w o
r m
oder
ate
risk
patie
nts
perf
orm
ed b
y on
-cal
l or
thop
aedi
c su
rgeo
nAc
cess
to le
vel 4
•
reha
bilit
atio
n se
rvic
eAc
cess
to s
peci
alis
t •
SRN
Acce
ss to
des
igna
ted
•al
lied
heal
th s
ervi
ces
Som
e al
lied
heal
th
•un
derg
radu
ate
educ
atio
n
As fo
r lev
el 4
plu
s:Fu
ll ra
nge
of m
ajor
•
diag
nost
ic a
nd
proc
edur
es o
n lo
w,
mod
erat
e an
d hi
gh ri
sk
patie
nts
perf
orm
ed b
y on
-ca
ll or
thop
aedi
c su
rgeo
nsM
ay p
rovi
de re
gion
al
•se
rvic
esM
ay h
ave
teac
hing
and
•
rese
arch
role
Ort
hopa
edic
regi
stra
r •
on-c
all
Acce
ss to
sub
spec
ialti
es•
Link
to le
vel 5
•
reha
bilit
atio
n se
rvic
eAc
cess
to s
peci
alis
ed
•al
lied
heal
th s
ervi
ces
As fo
r lev
el 5
plu
s:Ab
ility
to d
eal w
ith a
ll •
case
s in
clud
ing
full
rang
e of
com
plex
cas
es
(and
all
emer
genc
y) in
as
soci
atio
n w
ith o
ther
sp
ecia
lists
Stat
ewid
e re
ferr
al ro
le•
Und
ergr
adua
te a
nd p
ost
•gr
adua
te te
achi
ng ro
leRe
sear
ch ro
le•
Link
to le
vel 6
•
reha
bilit
atio
n ro
le
A p p e n d i c e s
50
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Uro
logy
Com
mon
and
•
inte
rmed
iate
pr
oced
ures
on
low
or
mod
erat
e ris
k pa
tient
s pe
rfor
med
by
visi
ting
urol
ogis
t or g
ener
al
surg
eon
cred
entia
led
in
urol
ogy
Acce
ss to
som
e al
lied
•he
alth
ser
vice
s
As fo
r lev
el 3
plu
s:So
me
maj
or p
roce
dure
s •
on lo
w o
r mod
erat
e ris
k pa
tient
s pe
rfor
med
by
visi
ting
urol
ogis
tH
as li
nks
with
•
onco
logy
, rad
ioth
erap
y an
d pa
lliat
ive
care
se
rvic
esAc
cess
to d
esig
nate
d •
allie
d he
alth
ser
vice
sSo
me
allie
d he
alth
•
unde
rgra
duat
e ed
ucat
ion
As fo
r lev
el 4
plu
s:Fu
ll ra
nge
of m
ajor
•
diag
nost
ic a
nd
proc
edur
es o
n lo
w,
mod
erat
e an
d hi
gh ri
sk
patie
nts
perf
orm
ed b
y on
-cal
l uro
logi
stAc
cess
to s
peci
alis
t SR
N•
May
pro
vide
regi
onal
•
serv
ices
and
teac
hing
an
d re
sear
ch ro
leAc
cess
to s
peci
alis
ed
•al
lied
heal
th s
ervi
ces
As fo
r lev
el 5
plu
s:Ab
ility
to d
eal w
ith a
ll •
case
s in
clud
ing
full
rang
e of
com
plex
cas
es
(and
all
emer
genc
y) in
as
soci
atio
n w
ith o
ther
sp
ecia
lists
Uro
logy
Reg
istr
ar/R
MO
•St
atew
ide
refe
rral
role
•U
nder
grad
uate
and
pos
t •
grad
uate
teac
hing
role
Rese
arch
role
•
Card
ioth
orac
icEl
ectiv
e an
d em
erge
ncy
•th
orac
ic p
roce
dure
s by
vi
sitin
g/on
-cal
l tho
raci
c su
rgeo
ns
Acce
ss to
des
igna
ted
•al
lied
heal
th s
ervi
ces
Som
e al
lied
heal
th
•un
derg
radu
ate
educ
atio
n
As fo
r lev
el 4
plu
s:El
ectiv
e an
d em
erge
ncy
•th
orac
ic a
nd e
lect
ive
card
ioth
orac
ic
proc
edur
es b
y vi
sitin
g/on
-cal
l car
diot
hora
cic
surg
eons
Le
vel 5
reha
bilit
atio
n •
serv
ices
ava
ilabl
e on
site
Link
with
pal
liativ
e ca
re
•an
d pa
in m
anag
emen
t se
rvic
esAc
cess
to s
peci
alis
t SR
N•
Som
e re
gion
al re
ferr
al
•ro
leIC
U/C
CU•
Acce
ss to
spe
cial
ised
•
allie
d he
alth
ser
vice
s
As fo
r lev
el 5
plu
s:El
ectiv
e an
d •
emer
genc
y th
orac
ic
and
card
ioth
orac
ic
proc
edur
es b
y ca
rdio
thor
acic
sur
geon
sAb
le to
dea
l with
hig
hly
•co
mpl
ex d
iagn
osis
and
tre
atm
ent i
n as
soci
atio
n w
ith o
ther
spe
cial
ties
Card
ioth
orac
ic
•re
gist
rar/
RM
OSt
atew
ide
refe
rral
role
•U
nder
grad
uate
and
pos
t •
grad
uate
teac
hing
role
Rese
arch
role
•Le
vel 6
ICU
•To
incl
ude
hear
t and
•
lung
tran
spla
ntat
ion
at
sele
cted
site
s
T i t l e o f c h a p t e r
57
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
51
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Vasc
ular
sur
gery
Com
mon
, int
erm
edia
te
•an
d so
me
maj
or
proc
edur
es o
n lo
w a
nd
mod
erat
e ris
k pa
tient
s pe
rfor
med
by
visi
ting
vasc
ular
sur
geon
s or
ge
nera
l sur
geon
s Pr
e-op
erat
ive
•re
habi
litat
ion
spec
ialis
t co
nsul
tant
ava
ilabl
eAc
cess
to d
esig
nate
d •
allie
d he
alth
ser
vice
sSo
me
allie
d he
alth
•
unde
rgra
duat
e ed
ucat
ion
As fo
r lev
el 4
plu
s:D
iagn
ostic
ser
vice
s an
d •
surg
ery
on lo
w, m
oder
ate
and
high
risk
pat
ient
s by
on-
call
vasc
ular
or
gene
ral s
urge
onM
ay h
ave
regi
onal
refe
rral
•M
ay h
ave
som
e te
achi
ng
•an
d tr
aini
ng a
nd re
sear
ch
role
Link
with
leve
l 5
•re
habi
litat
ion
serv
ices
Acce
ss to
spe
cial
ised
•
allie
d he
alth
ser
vice
s
As fo
r lev
el 5
plu
s:Ab
ility
to d
eal w
ith a
ll •
case
s in
clud
ing
full
rang
e of
com
plex
cas
es
in a
ssoc
iatio
n w
ith
othe
r spe
cial
ists
Prov
ides
all
emer
genc
y •
serv
ices
On-
call
vasc
ular
•
surg
eon
Acce
ss to
spe
cial
ist
•SR
NSt
atew
ide
refe
rral
role
•U
nder
grad
uate
and
pos
t •
grad
uate
teac
hing
role
Rese
arch
role
•
Neu
rosu
rger
yM
inor
hea
d in
jurie
s •
deal
t with
by
gene
ral
surg
eon
Neu
rosu
rgic
al
•co
nsul
tatio
n av
aila
ble
Ope
ratin
g eq
uipm
ent
•ad
equa
te fo
r em
erge
ncy
neur
osur
gery
Link
with
leve
l 4
•re
habi
litat
ion
serv
ices
Acce
ss to
des
igna
ted
•al
lied
heal
th s
ervi
ces
Som
e al
lied
heal
th
•un
derg
radu
ate
educ
atio
n
As fo
r lev
el 4
plu
s:D
iagn
ostic
ser
vice
s an
d •
surg
ery
on lo
w, m
oder
ate
and
high
risk
pat
ents
by
on-c
all n
euro
surg
eon
Des
igna
ted
neur
osur
gica
l •
beds
Acce
ss to
spe
cial
ist S
RN
•24
hou
r acc
ess
to C
T•
Link
with
bra
in a
nd s
pina
l •
inju
ry re
habi
litat
ion
May
hav
e so
me
teac
hing
•
and
rese
arch
role
Acce
ss to
spe
cial
ised
•
allie
d he
alth
ser
vice
s
As fo
r lev
el 5
plu
s:Ab
le to
dea
l with
all
•ca
ses
incl
udin
g al
l em
erge
ncy
case
sN
euro
surg
ical
war
d •
and
neur
osur
gica
l hig
h de
pend
ency
/ICU
Neu
rosu
rger
y re
gist
rar/
•R
MO
Link
with
leve
l 5
•re
habi
litat
ion
serv
ice
Stat
ewid
e re
ferr
al ro
le•
Und
ergr
adua
te a
nd p
ost
•gr
adua
te te
achi
ng ro
leRe
sear
ch ro
le•
A p p e n d i c e s
52
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Plas
tics
Min
or o
utpa
tient
s an
d •
sam
e da
y pr
oced
ures
by
GP
As fo
r lev
el 2
plu
s:As
for l
evel
2 b
ut
•pr
oced
ures
may
re
quire
vis
iting
pla
stic
s su
rgeo
n Ac
cess
to s
ome
allie
d •
heal
th s
ervi
ces
As fo
r lev
el 3
plu
s:Se
lect
ed m
inor
•
proc
edur
es o
n lo
w a
nd
mod
erat
e ris
k pa
tient
s by
vis
iting
pla
stic
su
rgeo
ns
Acce
ss to
des
igna
ted
•al
lied
heal
th s
ervi
ces
Som
e al
lied
heal
th
•un
derg
radu
ate
educ
atio
n
As fo
r lev
el 4
plu
s:D
iagn
ostic
ser
vice
s an
d •
surg
ery
on lo
w, m
oder
ate
and
high
risk
pat
ents
by
on-c
all p
last
ic s
urge
ons
Link
with
leve
l 5
•re
habi
litat
ion
serv
ices
May
hav
e so
me
teac
hing
•
and
trai
ning
role
Visi
ting
burn
s L6
•
spec
ialis
tAc
cess
to s
peci
alis
ed
•al
lied
heal
th s
ervi
ces
As fo
r lev
el 5
plu
s:Ab
le to
dea
l with
all
•ca
ses
incl
udin
g al
l em
erge
ncy
case
sPl
astic
s re
gist
rar/
RM
O•
Acce
ss to
spe
cial
ist
•SR
NSt
atew
ide
refe
rral
role
•U
nder
grad
uate
and
pos
t •
grad
uate
teac
hing
role
May
hav
e re
sear
ch ro
le•
Burn
sM
inor
out
patie
nt a
nd
•sa
me
day
proc
edur
es
only
by
GP
Able
to p
rovi
de
•em
erge
ncy
stab
ilisa
tion
serv
ice
for b
urns
As fo
r lev
el 2
plu
s:G
ener
al s
urge
on a
ble
•to
pro
vide
ser
vice
s fo
r m
inor
/mod
erat
e bu
rns
to s
mal
l are
as o
f bod
yAc
cess
to s
ome
allie
d •
heal
th s
ervi
ces
As fo
r lev
el 3
plu
s:G
ener
al s
urge
on
•pr
ovid
ing
serv
ices
for
min
or/m
oder
ate
burn
s to
sm
all p
arts
of b
ody
Acce
ss to
spe
cial
ist
•SR
NLi
nks
to le
vel 4
•
reha
bilit
atio
n se
rvic
esAc
cess
to d
esig
nate
d •
allie
d he
alth
ser
vice
sSo
me
allie
d he
alth
•
unde
rgra
duat
e ed
ucat
ion
As fo
r lev
el 4
plu
s:G
ener
al s
urge
on
•pr
ovid
ing
serv
ices
for
min
or/m
oder
ate
burn
s to
sm
all p
arts
of b
ody
24 h
our o
n-ca
ll re
gist
rar
•Li
nks
to le
vel 5
•
reha
bilit
atio
n se
rvic
esAc
cess
to s
peci
alis
ed
•al
lied
heal
th s
ervi
ces
As fo
r lev
el 5
plu
s:Fu
ll ra
nge
of b
urns
•
serv
ices
, with
a s
peci
al
burn
s un
it, in
clud
ing
all
emer
genc
y ca
ses
24 h
our o
n-ca
ll co
ver
•St
atew
ide
refe
rral
role
•Em
erge
ncy
care
•
serv
ices
pro
vide
d by
on
-cal
l spe
cial
ist
Und
ergr
adua
te a
nd p
ost
•gr
adua
te te
achi
ng ro
leRe
sear
ch ro
le•
T i t l e o f c h a p t e r
59
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
53
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Trau
ma
Acce
ss to
Med
ical
•
Doc
tor a
dvic
e w
ithin
30
min
utes
or
Med
ical
do
ctor
in a
ttend
ance
w
ithin
30
min
utes
Part
icip
ates
in th
e ca
re
•of
min
or tr
aum
aRu
ral:
may
be
the
•oc
casi
onal
nee
d fo
r re
susc
itatio
n of
a m
ajor
tr
aum
a pa
tient
, with
ra
pid
tran
sfer
on
Prim
ary
retr
ieva
l fro
m
•in
cide
nt s
ite a
s th
e ne
ares
t em
erge
ncy
serv
ice
Seco
ndar
y re
trie
val
•by
fixe
d w
ing,
rota
ry
win
g to
Maj
or T
raum
a Ce
ntre
s Se
cond
ary
retr
ieva
l of
•m
inor
trau
ma
by fi
xed
win
g or
road
tran
spor
t to
Reg
iona
l Tra
uma
Cent
res
In
itial
dis
aste
r res
pons
e •
in a
mul
ti ca
sual
ty
even
t whe
re c
entre
is
the
near
est e
mer
genc
y he
alth
ser
vice
Rura
l Tra
uma
Cent
res
•Le
vel I
V N
RTAC
•
Prom
pt a
sses
smen
t, •
resu
scita
tion,
em
erge
ncy
surg
ery
&
stab
ilisa
tion
of a
sm
all
num
ber o
f ser
ious
ly
inju
red
patie
nts
and
tran
sfer
on
Gen
eral
sur
gica
l ser
vice
•
and
part
icip
ates
in th
e ca
re o
f min
or tr
aum
a24
ava
ilabi
lity
of a
n •
ondu
ty s
peci
alis
t su
rgeo
n &
ana
esth
etis
t an
d/or
gen
eral
ist
anae
sthe
tist
nurs
e ex
perie
nced
in
•tr
aum
ara
diol
ogy
faci
litie
s•
Hel
icop
ters
sho
uld
•be
abl
e to
land
saf
ely
near
byRo
le in
man
agem
ent,
•as
sess
men
t and
tre
atm
ent
of m
inor
tr
aum
a in
mul
ti-ca
sual
ty d
isas
ter
resp
onse
Regi
onal
Tra
uma
•Ce
ntre
s. U
rban
Tra
uma
Cent
res.
Leve
l III
NRT
AC•
A su
rgeo
n av
aila
ble
in a
ll •
spec
ialti
es c
omm
ensu
rate
w
ith L
evel
624
hr a
vaila
bilit
y of
•
neur
osur
gica
l &
card
ioth
orac
ic s
ervi
ces
Hig
h le
vel I
CU tr
aum
a •
team
resp
onse
&
oper
atin
g su
ites
with
24
hr a
vaila
bilit
yO
nsite
hel
icop
ter l
andi
ng
•si
teRo
le in
man
agem
ent
•of
maj
or tr
aum
a ca
ses
>48h
rs d
urin
g m
ulti-
casu
alty
dis
aste
r re
spon
seM
etro
polit
an T
raum
a •
Cent
res
Leve
l II N
RTAC
•
Full
spec
trum
of c
are
•24
hr tr
aum
a re
cept
ion
•te
am24
hr a
vaila
bilit
y of
•
seni
or c
onsu
ltant
leve
l ge
nera
l sur
geon
Appo
inte
d tr
aum
a •
dire
ctor
Elec
tive
&
•em
erge
ncy
surg
ery
in n
euro
surg
ery,
ca
rdio
thor
acic
, or
thop
aedi
cs &
pla
stic
sLe
ad ro
le in
the
•co
ordi
natio
n &
m
anag
emen
t of m
ass
casu
alty
& d
isas
ter
prep
ared
ness
sce
nario
sPr
inci
pal h
ospi
tal
•fo
r rec
eptio
n of
inte
r ho
spita
l tra
nsfe
r of
maj
or tr
aum
a pa
tient
sRe
sear
ch•
Educ
atio
n &
fello
wsh
ip
•tr
aini
ngTr
aum
a sy
stem
s •
over
view
Qua
lity
impr
ovem
ent
•pr
ogra
mD
ata
colle
ctio
n•
Prev
entio
n &
out
reac
h •
prog
ram
sTr
aum
a au
dit
•Le
ader
ship
•
resp
onsi
bilit
ies
Maj
or T
raum
a Se
rvic
e•
Leve
l I N
RTAC
•
A p p e n d i c e s
54
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Emer
genc
y Se
rvic
es
Emer
genc
y D
epar
tmen
tLo
cal G
Ps ro
ster
ed to
•
prov
ide
24 h
our c
over
w
ith s
ervi
ce b
y R
NRe
susc
itatio
n an
d •
stab
ilisa
tion
Acce
ss to
spe
cial
ist
•se
rvic
es v
isiti
ng o
r by
tele
heal
th
As fo
r lev
el 3
plu
s:Lo
cal G
Ps ro
ster
ed to
•
prov
ide
24 h
our c
over
w
ith s
ervi
ce b
y R
NEm
erge
ncy
oper
atin
g •
thea
tre fa
cilit
ies
Resu
scita
tion
and
•st
abili
satio
nO
n-ca
ll ge
nera
list
•sp
ecia
lists
Acce
ss to
spe
cial
ist
•SR
NAc
cess
to d
esig
nate
d •
allie
d he
alth
ser
vice
sSo
me
allie
d he
alth
•
unde
rgra
duat
e ed
ucat
ion
As fo
r lev
el 4
plu
s:M
edic
ally
sta
ffed
24
•ho
urs
per d
ayM
edic
al a
nd s
urgi
cal
•su
b-sp
ecia
lists
ava
ilabl
e on
-cal
lAc
cept
s tr
ansf
ers
from
•
othe
r hos
pita
ls in
regi
onAc
cess
to IC
U a
nd C
CU
•fa
cilit
ies
Acce
ss to
spe
cial
ised
•
allie
d he
alth
ser
vice
s
As fo
r lev
el 5
plu
s:Em
erge
ncy
med
icin
e •
cons
ulta
nt o
n du
ty 2
4 ho
urs
per d
ay*
Stat
ewid
e re
ferr
al ro
le•
Back
up fr
om fu
ll •
rang
e of
med
ical
and
su
rgic
al s
peci
alis
ts a
nd
diag
nost
ic s
ervi
ces
ICU
and
CCU
faci
litie
s• *
Not
cur
rent
ly o
pera
ting
in W
A
T i t l e o f c h a p t e r
61
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
55
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Obs
tetr
ics
and
Neo
nata
l Ser
vice
s
Obs
tetr
ics
No
plan
ned
birt
hs•
If re
quire
d, in
patie
nt
•ca
re fo
llow
ing
birt
h el
sew
here
Ante
nata
l, po
stna
tal
•ca
re is
car
ried
out b
y vi
sitin
g pu
blic
, ACH
HO
or
RFD
S G
Ps w
ith o
r w
ithou
t the
ass
ista
nce
of A
HW
s or
RN
s/R
Ms
depe
ndin
g on
the
type
of
pat
ient
car
e ne
eded
.
As fo
r lev
el 1
plu
s:N
orm
al lo
w-r
isk
•pr
egna
ncie
s an
d bi
rths
an
d m
anag
emen
t of
new
born
s >
37+0
w
eeks
ges
tatio
n w
ith
min
imal
com
plic
atio
nsSe
rvic
e by
GPs
/GP
•ob
stet
ricia
ns/D
MO
s an
d m
idw
ives
Caes
area
n se
ctio
n •
tran
sfer
red
else
whe
re
but m
ust b
e w
ithin
saf
e tim
efra
me
Acce
ss to
24
hr
•te
leph
one
supp
ort f
rom
ob
stet
ricia
nsAc
cess
to a
llied
hea
lth
•Ac
cess
to e
-hea
lth o
r •
tele
heal
thO
nsite
Lev
el 1
neo
nata
l •
faci
litie
s
As fo
r lev
el 2
plu
s:El
ectiv
e an
d em
erge
ncy
•ca
esar
ean
capa
bilit
y24
hr a
naes
thet
ic
•se
rvic
e pr
ovid
edVi
sitin
g ob
stet
ricia
n•
Acce
ss to
som
e al
lied
•he
alth
ser
vice
s
As fo
r lev
el 3
plu
s:Pl
anne
d bi
rths
of l
ow
•an
d m
oder
ate
risk
mot
hers
/bab
ies
Acce
ss to
spe
cial
ist
•ob
stet
ricia
ns,
paed
iatr
icia
ns a
nd
anae
sthe
tists
O
n-ca
ll ro
ster
for
•ob
stet
ricia
ns a
nd
anae
sthe
tists
Acce
ss to
des
igna
ted
•al
lied
heal
th s
ervi
ces
Som
e al
lied
heal
th
•un
derg
radu
ate
educ
atio
nO
nsite
Lev
el 2
A •
neon
atal
faci
litie
s
As fo
r lev
el 4
plu
s:Bi
rths
of l
ow, m
oder
ate
•an
d hi
gh ri
sk m
othe
rs/
babi
esSe
rvic
e pr
ovid
ed to
hig
h •
risk
mot
hers
/bab
ies
by
spec
ialis
t obs
tetr
icia
ns,
neon
atal
pae
diat
ricia
ns
and
anae
sthe
tists
O
nsite
24
hr m
edic
al
•of
ficer
obs
tetr
ic c
over
by
regi
stra
r or a
bove
24 h
r cov
er b
y •
spec
ialis
t obs
tetr
icia
ns,
paed
iatr
icia
ns a
nd
anae
sthe
tists
Acce
ss to
HD
U/IC
U
•fa
cilit
yRe
gion
al re
ferr
al ro
le
•Ac
cess
to s
peci
alis
ed
•al
lied
heal
th s
ervi
ces
Ons
ite L
evel
2B
neon
atal
•
faci
litie
s
As fo
r lev
el 5
plu
s:Te
rtia
ry o
bste
tric
•
serv
ices
Spec
ialis
t obs
tetr
ic
•se
rvic
es in
clud
ing
subs
peci
alty
mat
erna
l fe
tal m
edic
ine,
obs
tetr
ic
med
icin
e, g
enet
ic
serv
ices
D
edic
ated
HD
U fa
cilit
ies
•O
nsite
acc
ess
to IC
U•
Has
faci
litie
s to
•
unde
rtak
e ob
stet
ric a
nd
feta
l res
earc
hCo
ordi
nate
s tr
aini
ng o
f •
spec
ialis
t obs
tetr
icia
ns
and
spec
ialis
t mid
wiv
esO
nsite
Lev
el 3
NIC
U•
A p p e n d i c e s
56
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Neo
nato
logy
A ne
onat
al s
ervi
ce
•is
not
app
licab
le, b
ut
for p
ostn
atal
car
e of
new
born
infa
nts,
th
e st
anda
rds
with
in
Leve
l 2 (o
nsite
Lev
el
1 ne
onat
al fa
cilit
ies)
sh
ould
be
appl
ied
Ons
ite L
evel
1 n
eona
tal
•fa
cilit
ies
Nor
mal
low
-ris
k •
preg
nanc
ies
and
birt
hs
and
man
agem
ent o
f ne
wbo
rns
> 37
+0
wee
ks g
esta
tion
with
m
inim
al c
ompl
icat
ions
24 h
r ons
ite a
cces
s to
•
a he
alth
pro
fess
iona
l sk
illed
in in
itiat
ing
(acc
redi
ted)
neo
nata
l re
susc
itatio
nph
otot
hera
py fo
r •
phys
iolo
gica
l jau
ndic
eTe
leph
one
acce
ss to
•
emer
genc
y ca
re a
nd
tran
spor
tAc
cess
to s
ome
allie
d •
heal
th s
ervi
ces
Leve
l 1 n
eona
tal
faci
litie
s
As fo
r lev
el 2
Leve
l 1 n
eona
tal
faci
litie
s
As fo
r lev
el 3
plu
s:O
nsite
Lev
el 2
A •
neon
atal
faci
litie
s w
ith lo
w d
epen
denc
y pa
tient
s an
d ap
noea
m
onito
ring,
low
-le
vel O
xyge
n th
erap
y (in
clud
ing
mon
itorin
g)
and
nasa
l/ora
l-gas
tric
fe
edin
gPa
edia
tric
ians
on-
call
•24
hou
rsLo
w to
mod
erat
e ris
k •
preg
nanc
ies
and
birt
hs
and
man
agem
ent o
f ne
wbo
rns
> 34
+0
wee
ks g
esta
tion
with
m
inim
al c
ompl
icat
ions
Shor
t ter
m in
trav
enou
s •
ther
apy
avai
labl
eAl
l pat
ient
s ar
e re
ferr
ed
•fo
r man
agem
ent b
y at
tend
ing
paed
iatr
icia
nAc
cess
to d
esig
nate
d •
allie
d he
alth
ser
vice
sSo
me
allie
d he
alth
•
unde
rgra
duat
e ed
ucat
ion
Leve
l 2A
neon
atal
fa
cilit
ies
As fo
r lev
el 4
plu
s:O
nsite
Lev
el 2
B ne
onat
al
•fa
cilit
ies
with
hig
h de
pend
ency
pat
ient
s an
d pr
ovis
ion
of s
hort
-ter
m
mec
hani
cal v
entil
atio
n (<
6 h
ours
) pen
ding
tr
ansf
er, n
asal
CPA
P w
ith
faci
litie
s fo
r art
eria
l blo
od
gas
mon
itorin
gN
on in
vasi
ve B
P •
mon
itorin
gH
as a
cces
s to
clin
ical
•
and
diag
nost
ic p
aedi
atric
su
bspe
cial
ties
Serv
ice
led
by n
eona
tal
•pa
edia
tric
ians
Paed
iatr
icia
ns o
n-ca
ll 24
•
hour
sPa
edia
tric
regi
stra
r or
•ab
ove
on s
ite 2
4 ho
urs
Mod
erat
e to
hig
h-ris
k •
preg
nanc
ies
and
birt
hs
and
man
agem
ent o
f ne
wbo
rns
> 32
+0 w
eeks
ge
stat
ion
with
min
imal
co
mpl
icat
ions
Acce
ss to
spe
cial
ist S
RN
•Ro
le in
pos
t gra
duat
e •
med
ical
and
nur
sing
ed
ucat
ion
Care
ful c
onsi
dera
tion
to
•re
ceiv
ing
tran
sfer
s fro
m
L1 n
eona
tal f
acili
ties
(Lev
el 2
or L
evel
3
hosp
ital)
Acce
ss to
spe
cial
ised
•
allie
d he
alth
ser
vice
s
Leve
l 2B
neon
atal
faci
litie
s
As fo
r lev
el 5
plu
s:O
nsite
Lev
el 3
NIC
U
•w
ith h
igh
depe
nden
cy
patie
nts
and
prov
isio
n of
med
ium
-long
term
m
echa
nica
l ven
tilat
ion
and
full
life-
supp
ort
Neo
nata
l pae
diat
ricia
ns
•on
-cal
l 24
hour
sH
igh-
risk,
hig
h •
depe
nden
cy
preg
nanc
ies
and
birt
hsM
anag
emen
t of
•ne
wbo
rns
< 32
+0
wee
ks g
esta
tion
Und
erta
kes
neon
atal
•
surg
ery
and
care
for
com
plex
con
geni
tal a
nd
met
abol
ic d
isea
ses
of
the
new
born
Co
ordi
nate
s st
atew
ide
•re
trie
val s
ervi
ceCo
ordi
nate
s po
st
•gr
adua
te m
edic
al
and
nurs
ing
neon
atal
ed
ucat
ion
Has
neo
nato
logy
•
rese
arch
Leve
l 3 N
ICU
T i t l e o f c h a p t e r
63
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
57
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Paed
iatr
ics
Serv
ices
Paed
iatr
ics
Care
is c
arrie
d ou
t •
by G
Ps (p
oten
tially
vi
sitin
g) w
ith o
r with
out
the
assi
stan
ce o
f RN
s de
pend
ing
on th
e ty
pe
of p
atie
nt c
are
need
edSt
abili
satio
n an
d fir
st
•ai
d
As fo
r lev
el 1
plu
s:Pa
edia
tric
med
ical
•
beds
– c
are
by g
ener
al
prac
titio
ner
On-
call
paed
iatr
ic
•ad
vice
No
surg
ery
•
As fo
r lev
el 2
plu
s:O
utpa
tient
car
e by
•
visi
ting
paed
iatr
icia
nLi
mite
d su
rger
y by
•
visi
ting
paed
iatr
ic
surg
eon
or s
urge
on
with
pae
diat
ric s
kills
Day
sur
gery
, •
unco
mpl
icat
ed e
lect
ive
surg
ery
and
emer
genc
y su
rger
yD
esig
nate
d pa
edia
tric
•
war
d, in
clud
ing
shor
t st
ayIn
patie
nt m
edic
al c
are
•by
GP
or p
aedi
atric
ian
Acce
ss to
som
e al
lied
•he
alth
ser
vice
s
As fo
r lev
el 3
plu
s:O
utpa
tient
car
e by
•
resi
dent
or v
isiti
ng
paed
iatr
icia
nLi
mite
d su
rger
y by
•
visi
ting
paed
iatr
ic
surg
eon
Day
sur
gery
, •
unco
mpl
icat
ed e
lect
ive
surg
ery
and
emer
genc
y su
rger
yD
esig
nate
d pa
edia
tric
•
war
d, in
clud
ing
shor
t st
ayIn
patie
nt m
edic
al c
are
•by
resi
dent
or v
isiti
ng
paed
iatr
icia
nAc
cess
to s
peci
alis
t •
SRN
Poss
ibly
Res
iden
t/RM
O
•ro
tatio
ns fr
om L
evel
5
or 6
faci
lity
Acce
ss to
des
igna
ted
•al
lied
heal
th s
ervi
ces
Som
e un
derg
radu
ate
•ed
ucat
ion
As fo
r lev
el 4
plu
s:In
patie
nt a
nd o
utpa
tient
•
care
by
resi
dent
pa
edia
tric
ian
Regi
stra
r/R
MO
•Re
gion
al re
ferr
al ro
le•
Som
e un
derg
radu
ate
•te
achi
ngRa
nge
of p
aedi
atric
•
surg
ery
Resi
dent
pae
diat
ric
•su
rgeo
n24
hou
r on-
call
paed
iatr
ic
•an
aest
hetis
tAc
cess
to s
peci
alis
ed
•al
lied
heal
th s
ervi
ces
As fo
r lev
el 5
plu
s:St
atew
ide
refe
rral
role
•U
nder
grad
uate
and
•
post
grad
uate
teac
hing
ro
leFu
ll ra
nge
of p
aedi
atric
•
surg
ery
Paed
iatr
ic IC
U•
Neo
nata
l ICU
•O
nsite
or 2
4 hr
•
paed
iatr
ic a
naes
thet
ic
serv
ices
Ope
rate
s in
spe
cial
ist
•fa
cilit
ysp
ecia
list S
RN
•
Reh
abili
tatio
n Se
rvic
es
Reha
bilit
atio
n Li
mite
d le
vel a
llied
•
heal
th a
vaila
bilit
yAs
for l
evel
2 p
lus:
Regu
lar v
isiti
ng
•se
rvic
es p
rovi
ded
by
dist
rict/r
egio
nal a
llied
he
alth
sta
ff
As fo
r lev
el 3
plu
s:Fu
ll tim
e sa
larie
d •
phys
ioth
erap
y,
occu
patio
nal t
hera
pySp
eech
and
soc
ial w
ork
•se
rvic
esRe
gion
refe
rral
role
•Li
mite
d da
y ho
spita
l •
prog
ram
As fo
r lev
el 4
plu
s:Re
hab
prog
ram
for b
oth
•in
patie
nt a
nd o
utpa
tient
Link
s be
twee
n re
gion
s •
and
desi
gnat
ed
met
ropo
litan
hos
pita
lsRe
hab
Spec
ialis
t ser
vice
•
with
exp
erie
nced
RN
/PT/
OT
/SP/
Die
titia
n
As fo
r lev
el 5
plu
s:H
ave
acce
ss to
acu
te
•ca
reFu
ll-tim
e re
hab
•sp
ecia
list
A p p e n d i c e s
58
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Child
and
Ado
lesc
ents
Men
tal H
ealth
, Ad
ult M
enta
l Hea
lth,
Old
er P
erso
ns M
enta
l Hea
lth S
ervi
ces
Emer
genc
y se
rvic
es (h
ospi
tal
base
d)
No
spec
ialis
t men
tal
•he
alth
pro
fess
iona
ls
avai
labl
e on
site
Emer
genc
y as
sess
men
t •
capa
city
As fo
r Lev
el 3
plu
s:M
enta
l Hea
lth
•pr
ofes
sion
als
on c
all
As fo
r Lev
el 4
plu
s:
Men
tal h
ealth
•
prof
essi
onal
s on
dut
y 24
/7
As fo
r Lev
el 5
plu
s:D
esig
nate
d m
enta
l •
heal
th e
mer
genc
y be
ds
Men
tal h
ealth
in
patie
nt s
ervi
ces
Capa
city
for n
on
•au
thor
ized
men
tal
heal
th tr
eatm
ent o
nly
Adm
issi
on a
nd
•m
anag
emen
t by
gene
ral
prac
titio
ners
or o
ther
m
edic
al o
ffice
rsCa
paci
ty to
cop
e w
ith
•ac
utel
y un
wel
l pen
ding
tr
ansf
erLi
mite
d as
sess
men
t •
and
treat
men
t for
se
vere
and
per
sist
ent
men
tal h
ealth
co
nditi
ons
Lim
ited
acce
ss
•to
men
tal h
ealth
m
ultid
isci
plin
ary
team
As fo
r Lev
el 3
plu
s:•
Capa
city
for d
edic
ated
•
but n
on a
utho
rized
m
enta
l hea
lth tr
eatm
ent
only
Asse
ssm
ent a
nd
•tre
atm
ent f
or s
ever
e an
d pe
rsis
tent
men
tal
heal
th c
ondi
tions
Capa
city
to c
ope
with
•
acut
ely
unw
ell
Mul
tidis
cipl
inar
y st
aff
•av
aila
ble
24/7
on
call
Capa
city
for
•un
derg
radu
ate
and
post
grad
uate
teac
hing
ro
le
As fo
r Lev
el 4
plu
s:•
Capa
city
for a
utho
rized
•
men
tal h
ealth
trea
tmen
tCo
mpr
ehen
sive
•
mul
tidis
cipl
inar
y te
am
rout
inel
y av
aila
ble
on s
iteLi
mite
d co
nsul
tatio
n •
liais
on s
ervi
ces
to g
ener
al
heal
th w
ards
Capa
city
to p
artic
ipat
e in
•
rese
arch
As fp
r Lev
el 5
plu
s:•
Asse
ssm
ent a
nd
•tre
atm
ent f
or c
ompl
ex
men
tal h
ealth
co
nditi
ons
Com
preh
ensi
ve
•m
ultid
isci
plin
ary
team
av
aila
ble
24/7
on
site
Psyc
hiat
ric c
onsu
ltatio
n •
liais
on s
ervi
ces
avai
labl
e to
gen
eral
he
alth
war
ds
A st
rong
aca
dem
ic a
nd
•re
sear
ch fo
cus
NB:
Fut
ure
plan
ning
for m
enta
l hea
lth in
patie
nt s
ervi
ces
will
not
incl
ude
non
auth
oriz
ed fa
cilit
ies.
Tha
t is,
in th
e fu
ture
all
units
will
be
auth
oriz
ed. G
iven
the
CSF
is a
n ev
olvi
ng b
ody
of w
ork,
no
n au
thor
ized
faci
litie
s ha
ve b
een
incl
uded
in th
is re
visi
on a
s th
ey s
till e
xist
For L
evel
6: T
he d
efini
tion
of c
ompl
ex m
enta
l hea
lth p
rese
ntat
ions
:
Clie
nts
with
com
plex
men
tal h
ealth
pre
sent
atio
ns a
re c
hara
cter
ized
by
havi
ng m
ore
than
one
sig
nific
ant c
ondi
tion.
Indi
vidu
als
expe
rienc
e se
vere
and
per
sist
ent m
enta
l illn
ess
and
one
or
mor
e of
the
follo
win
g co
nditi
ons:
age
rela
ted
phys
ical
or m
edic
al c
ondi
tions
, sub
stan
ce u
se d
isor
ders
, dev
elop
men
tal d
isor
ders
and
neu
rops
ychi
atric
dis
orde
rs. C
lient
s re
quiri
ng fo
rens
ic
care
are
als
o in
clud
ed.
T i t l e o f c h a p t e r
65
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
59
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Dis
aste
r Pr
epar
edne
ss
Dis
aste
r Pr
epar
edne
ssH
ospi
tal P
ABX
line
with
•
back
-up
non
PABX
lin
e an
d m
ust b
e ab
le
to c
omm
unic
ate
with
Re
gion
al E
OC
(REO
C)Si
ngle
fax
line
for
•ho
spita
l
All o
ther
dis
aste
r pr
epar
edne
ss
requ
irem
ents
to b
e ba
sed
on lo
cal r
isk
asse
ssm
ent
As p
er le
vel 1
plu
s •
Nee
d Em
erge
ncy
•O
pera
tions
Cen
tre
(EO
C)EO
C to
be
conn
ecte
d to
•
esse
ntia
l pow
er s
uppl
yEO
C to
hav
e a
min
imum
•
of 2
net
wor
ked
com
pute
rs
All o
ther
dis
aste
r pr
epar
edne
ss
requ
irem
ents
to b
e ba
sed
on lo
cal r
isk
asse
ssm
ent
Hos
pita
l •
com
mun
icat
ion
and
EOC
set u
p as
per
le
vel 2
Spec
ific
stor
age
area
•
for d
isas
ter e
quip
men
t
All o
ther
dis
aste
r pr
epar
edne
ss
requ
irem
ents
to b
e ba
sed
on lo
cal r
isk
asse
ssm
ent
As p
er le
vel 3
plu
s:
Nee
d fo
r •
deco
ntam
inat
ion
show
ers
to b
e ba
sed
on ri
sk a
sses
smen
t in
rela
tion
to lo
cal
indu
stry
.Ab
ility
to m
anua
lly
•se
cure
the
perim
eter
of
the
hosp
ital
CCTV
mon
itorin
g •
at d
esig
nate
d en
try,
ex
its, a
nd p
harm
acy
and
foot
age
from
ea
ch c
amer
a sh
all b
e re
cord
ed.
Alte
rnat
ive
entr
y/•
exit
that
is c
apab
le
of m
anag
ing
larg
e nu
mbe
rs o
f peo
ple
and
vehi
cles
.
Met
ro E
OC’
s •
Two
pre-
desi
gnat
ed
•Em
erge
ncy
Ope
ratio
ns
Cent
re (E
OC)
lo
catio
ns in
diff
eren
t ge
ogra
phic
al a
reas
w
ith re
dund
ancy
in
pow
er s
uppl
y.
EOC
to h
ave
a •
min
imum
of 1
0 ne
twor
ked
com
pute
rs,
2-w
ay ra
dio
com
mun
icat
ion
with
H
EOC,
dire
ct p
hone
lin
e to
FES
A, d
edic
ated
sa
telli
te p
hone
line
s an
d ab
ility
to d
igita
lly
reco
rd E
OC
tele
phon
es.
WAC
HS
– Re
gion
al
•Em
erge
ncy
Ope
ratio
ns
Cent
res
(REO
C) fo
r the
pu
rpos
e of
coo
rdin
atin
g a
regi
onal
resp
onse
. R
EOC
mus
t be
able
to
com
mun
icat
e w
ith
SHEO
C, h
ave
inco
min
g an
d ou
t-go
ing
fax
lines
, be
con
nect
ed to
UPS
and
ha
ve a
min
imum
of 4
ne
twor
ked
com
pute
rs
As fo
r lev
el 5
plu
s6
– 8
deco
ntam
inat
ion
•sh
ower
sSe
cure
ED
sto
rage
•
room
for d
isas
ter
equi
pmen
t.2
x ne
gativ
e pr
essu
re
•ro
oms
1 x
20 b
ed w
ard
•ca
pabl
e of
isol
atio
n.Se
para
te ro
ads
for e
ntry
•
and
exit
to h
ospi
tal
A p p e n d i c e s
60
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Dis
aste
r Pr
epar
edne
ss
(con
t.)
For d
etai
led
requ
irem
ents
, re
fer t
o G
roup
5 in
the
“Red
unda
ncy
& D
isas
ter
Plan
ning
in H
ealth
’s
Capi
tal W
orks
Pro
gram
”
docu
men
t ava
ilabl
e at
w
ww
.hea
lth.w
a.go
v.au
/di
sast
er
For d
etai
led
requ
irem
ents
, re
fer t
o G
roup
5 in
the
Redu
ndan
cy &
Dis
aste
r Pl
anni
ng in
Hea
lth’s
Ca
pita
l Wor
ks P
rogr
am”
do
cum
ent
For d
etai
led
requ
irem
ents
, re
fer t
o G
roup
4 in
the
Redu
ndan
cy &
Dis
aste
r Pl
anni
ng in
Hea
lth’s
Ca
pita
l Wor
ks P
rogr
am”
do
cum
ent
For d
etai
led
requ
irem
ents
, re
fer t
o G
roup
3 in
the
Redu
ndan
cy &
Dis
aste
r Pl
anni
ng in
Hea
lth’s
Ca
pita
l Wor
ks P
rogr
am”
do
cum
ent
All o
ther
crit
eria
as
for l
evel
4
plus
: H
ospi
tal P
ABX
line
and
•no
n-PA
BX li
ne c
onne
cted
to
uni
nter
rupt
ed p
ower
su
pply
(UPS
)4
x de
cont
amin
atio
n •
show
ers
1 x
nega
tive
pres
sure
•
room
1 x
4-be
dded
room
•
capa
ble
of is
olat
ion
Elec
troni
c pe
rimet
er
•se
curit
yCC
TV m
onito
ring
and
•ab
le to
sto
re fo
otag
e fo
r 10
-14
days
. In
tern
al H
ospi
tal 2
-way
•
Radi
o N
etw
ork
Radi
olog
ical
mon
itorin
g •
devi
ces
at E
D e
ntra
nces
.Si
ngle
che
mic
al
•co
ntam
inat
ion
isol
atio
n ro
om in
ED.
ED D
isas
ter t
eam
pre
p •
area
.
For d
etai
led
requ
irem
ents
, re
fer t
o G
roup
2 in
the
Redu
ndan
cy &
Dis
aste
r Pl
anni
ng in
Hea
lth’s
Ca
pita
l Wor
ks P
rogr
am”
For d
etai
led
requ
irem
ents
, re
fer t
o G
roup
1 in
the
Redu
ndan
cy &
Dis
aste
r Pl
anni
ng in
Hea
lth’s
Ca
pita
l Wor
ks P
rogr
am”
do
cum
ent
T i t l e o f c h a p t e r
67
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
61
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Clin
ical
Sup
port
Ser
vice
s
Path
olog
ySp
ecim
en c
olle
ctio
n by
•
RN
or G
PSp
ecim
ens
tran
smitt
al
•to
refe
rral
labo
rato
ry
As fo
r lev
el 2
plu
s:Sp
ecim
en c
olle
ctio
n by
•
path
olog
y st
aff
Able
to p
erfo
rm a
•
defin
ed ra
nge
urge
nt
test
s
As fo
r lev
el 3
plu
s:Pe
rfor
ms
rang
e of
bas
ic
•te
sts
May
hav
e bl
ood
gas
•
anal
yser
Bloo
d ba
nk•
Serv
ices
sur
roun
ding
•
area
sFu
ll tim
e la
bora
tory
•
scie
ntis
ts
As fo
r lev
el 4
plu
s:24
hou
r on
site
ser
vice
•Pa
thol
ogy
depa
rtm
ent
•Fu
ll tim
e pa
thol
ogis
t•
Mic
robi
olog
y an
d •
hist
opat
holo
gy
avai
labl
eRe
gion
al re
ferr
al ro
le•
As fo
r lev
el 5
plu
s:St
atew
ide
refe
rral
role
•Te
achi
ng a
nd re
sear
ch
•ro
leSp
ecia
list r
egis
trar
in
•tr
aini
ng
Radi
olog
yM
obile
ser
vice
and
•
limite
d to
x-r
ay o
f ex
trem
ities
, che
st,
abdo
men
Inte
rpre
ted
by
•on
site
doc
tor/
heal
th
prof
essi
onal
or b
y el
ectro
nic
mea
ns
As fo
r lev
el 2
plu
s:O
n si
te d
esig
nate
d •
room
Ra
diog
raph
er in
•
atte
ndan
ce w
ho
has
regu
lar a
cces
s to
radi
olog
ical
co
nsul
tatio
nSi
mpl
e ul
tras
ound
•
capa
city
for f
oeta
l m
onito
ring
Tele
radi
olog
y fa
cilit
y •
avai
labl
e
As fo
r lev
el 3
plu
s:Fa
cilit
ies
for g
ener
al a
nd
•flu
oros
copy
, in
addi
tion
to m
obile
CD
for w
ards
, O
R a
nd E
DAu
to fi
lm p
roce
ssin
g •
capa
city
Mob
ile im
age
inte
nsifi
er
•in
OR
and
/or I
CU/C
CUSt
aff r
adio
grap
her o
n-•
call
24 h
ours
Visi
ting
spec
ialis
t •
radi
olog
ical
ap
poin
tmen
tAl
way
s ha
s ul
tras
ound
•
May
hav
e CT
sca
nner
•Re
gist
ered
nur
se a
s •
requ
ired
Tele
radi
olog
y fa
cilit
y •
avai
labl
e
As fo
r lev
el 4
plu
s:Es
tabl
ishe
d D
epar
tmen
t•
Full
ultr
asou
nd•
Has
radi
olog
ist i
n ch
arge
•M
ay h
ave
radi
olog
y •
regi
stra
rH
as re
gist
ered
nur
se 2
4 •
hour
on
site
ser
vice
for
urge
nt x
-ray
sCT
sca
nner
on
site
or
•lo
cally
ava
ilabl
ePA
Cs a
vaila
ble
•Po
ssib
le M
RI
•
As fo
r lev
el 5
plu
s:Sp
ecia
l roo
ms
for
•di
gita
l ang
iogr
aphy
, ne
uror
adio
logy
etc
CT s
can
and
full
•ul
tras
ound
ser
vice
av
aila
ble
24 h
ours
Alw
ays
has
MR
I and
•
digi
tal a
ngio
grap
hyH
as ra
diol
ogy
regi
stra
r •
and
post
gra
duat
e fe
llow
sPe
rfor
ms
inva
sive
•
proc
edur
esPA
Cs a
vaila
ble
•
A p p e n d i c e s
62
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Phar
mac
ySe
rvic
e ov
ersi
ght b
y •
phar
mac
ist l
ocat
ed
else
whe
reD
rugs
sup
plie
d on
•
indi
vidu
al p
resc
riptio
n fro
m c
omm
unity
ph
arm
acy
As fo
r lev
el 1
plu
s:Vi
sitin
g ph
arm
acis
t •
from
regi
onal
hos
pita
lM
inim
al c
linic
al s
ervi
ce•
Staf
f edu
catio
n•
Dru
gs p
rovi
ded
by
•re
gion
al h
ospi
tal
As fo
r lev
el 2
plu
s:At
leas
t one
pha
rmac
ist
•em
ploy
ed fu
ll tim
ePh
arm
acy
drug
•
purc
hasi
ng a
nd
dist
ribut
ion
to
inpa
tient
s in
ac
cord
ance
with
sta
te
drug
pol
icie
s an
d fo
rmul
ary
May
pro
vide
pha
rmac
y •
unde
rgra
duat
e an
d po
stgr
adua
te te
achi
ng
role
May
hav
e re
gion
al ro
le•
As fo
r lev
el 3
plu
s:M
ore
than
one
•
phar
mac
ist e
mpl
oyed
Em
erge
ncy
afte
r hou
rs
•on
-cal
l ser
vice
Lim
ited
clin
ical
•
phar
mac
y se
rvic
e to
in
patie
nts
Lim
ited
outp
atie
nts
•di
spen
sing
Dev
elop
s lo
cal d
rug
•po
licie
sPa
rtic
ipat
es in
hos
pita
l •
com
mitt
ees
May
pro
vide
pha
rmac
y •
unde
rgra
duat
e an
d po
stgr
adua
te te
achi
ng
role
May
hav
e re
gion
al ro
le•
As fo
r lev
el 4
plu
s:6
day
serv
ice
and
on-c
all
•se
rvic
eIn
patie
nt a
nd o
utpa
tient
•
serv
ices
Dru
g in
form
atio
n•
Exte
nsiv
e cl
inic
al
•ph
arm
acy
serv
ice
to
inpa
tient
sIn
trav
enou
s ad
ditiv
e •
and/
or c
ytot
oxic
dru
g pr
epar
atio
n
Exte
mpo
rane
ous
•di
spen
sing
Supp
ort f
or c
linic
al tr
ials
•U
nder
grad
uate
and
•
post
grad
uate
pha
rmac
y te
achi
ng ro
le
As fo
r lev
el 5
plu
s:7
day
serv
ice
with
•
exte
nded
hou
rs24
hou
r on-
call
serv
ice
•Sp
ecia
list p
harm
acis
t •
posi
tions
eg
onco
logy
, ca
rdio
logy
, pae
diat
rics,
ge
riatr
ics,
psy
chia
try,
dr
ug in
form
atio
n In
volv
ed in
rese
arch
, •
clin
ical
tria
ls, c
linic
al
revi
ew, D
UE’
s,
Prov
ide
unde
rgra
duat
e •
and
post
grad
uate
te
achi
ng ro
lePr
oduc
t eva
luat
ion
•w
ith d
rug
use/
polic
y de
velo
pmen
t
T i t l e o f c h a p t e r
69
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
63
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
ICU
/HD
URe
cove
ry a
rea
for p
ost-
•op
erat
ive
patie
nts
Diff
eren
t hig
h •
depe
nden
cy a
rea
for
gene
ral w
ard
patie
nts
requ
iring
obs
erva
tion
over
and
abo
ve th
at
avai
labl
e in
gen
eral
w
ard
area
RN
equ
ival
ent t
o 4
•hr
s/pa
tient
/day
(1:6
) de
sira
ble
As fo
r lev
el 2
plu
s24
hr a
cces
s to
Med
ical
•
Offi
cer o
n si
te o
r av
aila
ble
with
in 1
0 m
inut
esR
N e
quiv
alen
t to
6 •
hrs/
patie
nt/d
ay (1
:4)
desi
rabl
e fo
r hig
h de
pend
ency
bed
s.H
as N
UM
•Se
para
te re
cove
ry a
rea
•pr
efer
able
Liai
son
psyc
hiat
ry
•av
aila
ble
Acce
ss to
med
ical
•
and
nurs
ing
educ
atio
n pr
ogra
ms
As fo
r lev
el 3
plu
s:M
echa
nica
l ven
tilat
ion
•an
d si
mpl
e in
vasi
ve
card
iova
scul
ar
mon
itorin
g fo
r sev
eral
ho
urs
Sepa
rate
and
sel
f-•
cont
aine
d fa
cilit
y in
th
e ho
spita
l cap
able
of
prov
idin
g ba
sic,
mul
ti-sy
stem
life
sup
port
us
ually
for l
ess
than
24
hour
sM
edic
al D
irect
or w
ith
•tr
aini
ng a
nd e
xper
ienc
e in
inte
nsiv
e ca
reAt
leas
t one
RM
O o
n •
site
or a
vaila
ble
to th
e un
it at
all
times
Equi
vale
nt to
leve
l I
•FI
CAN
ZCA
Gui
delin
es
As fo
r lev
el 4
plu
s:M
echa
nica
l ven
tilat
ion,
•
extr
a-co
rpor
eal r
enal
su
ppor
t ser
vice
s an
d in
vasi
ve c
ardi
ovas
cula
r m
onito
ring
for a
per
iod
of s
ever
al d
ays
Sepa
rate
and
sel
f-•
cont
aine
d fa
cilit
y in
ho
spita
l cap
able
of
prov
idin
g co
mpl
ex m
ulti-
syst
em li
fe s
uppo
rt
Med
ical
Dire
ctor
ac
cred
ited
Inte
nsiv
e Ca
re
Spec
ialis
t or c
onsu
ltant
ph
ysic
ian
in in
tens
ive
care
At le
ast o
ne s
peci
alis
t •
accr
edite
d w
ith
appr
opria
te e
xper
ienc
e in
in
tens
ive
care
Plus
one
RM
O(s
) who
is
•on
site
, pre
dom
inan
tly
pres
ent i
n th
e un
it an
d ex
clus
ivel
y ro
ster
ed to
th
e un
it at
all
times
NU
M w
ith p
ost-
•re
gist
ratio
n qu
alifi
catio
ns
in in
tens
ive
care
or t
he
clin
ical
spe
cial
ty o
f the
un
itN
urse
in c
harg
e of
the
•sh
ift is
a p
erm
anen
t sta
ff m
embe
r and
app
ropr
iate
qu
alifi
edAl
l nur
sing
sta
ff of
uni
t •
resp
onsi
ble
for d
irect
pa
tient
car
e ar
e R
Ns
As fo
r lev
el 5
plu
s:M
echa
nica
l ven
tilat
ion,
•
extr
a co
rpor
eal r
enal
su
ppor
t ser
vice
s an
d in
vasi
ve c
ardi
ovas
cula
r m
onito
ring
for
an in
defin
ite
perio
dSep
arat
e an
d se
lf-co
ntai
ned
unit
in
hosp
ital c
apab
le o
f pr
ovid
ing
com
plex
, m
ulti
syst
em li
fe
supp
ort f
or a
n in
defin
ite
perio
dRe
ferr
al c
entre
for
•in
tens
ive
care
pat
ient
sM
edic
al D
irect
or
•ac
cred
ited
Inte
nsiv
e Ca
re S
peci
alis
t or
cons
ulta
nt p
hysi
cian
in
inte
nsiv
e ca
rePl
us o
ne R
MO
who
•
is in
the
hosp
ital,
pred
omin
antly
pre
sent
in
the
unit
and
excl
usiv
ely
rost
ered
to
the
unit
at a
ll tim
esN
UM
with
pos
t-•
regi
stra
tion
qual
ifica
tions
in
inte
nsiv
e ca
re o
r uni
ts
clin
ical
spe
cial
tyN
urse
in c
harg
e of
•
shift
is p
erm
anen
t st
aff m
embe
r and
ap
prop
riate
ly q
ualifi
ed
A p p e n d i c e s
64
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
ICU
/HD
U
(con
t.)M
ajor
ity o
f nur
sing
sta
ff •
have
pos
t-re
gist
ratio
n qu
alifi
catio
ns in
inte
nsiv
e ca
re o
r clin
ical
spe
cial
ty
of th
e un
it1:
1 ca
re fo
r ven
tilat
ions
•
or e
quiv
alen
tly c
ritic
ally
ill Ca
paci
ty to
pro
vide
•
grea
ter t
han
1:1
care
if
requ
ired
At le
ast t
wo
RN
s in
uni
t •
if th
ere
is a
pat
ient
in th
e un
itAc
tive
med
ical
and
•
nurs
ing
educ
atio
n pr
ogra
ms
Acce
ss to
the
CNE
•24
hr a
cces
s to
•
phar
mac
y, p
atho
logy
, op
erat
ing
suite
and
im
agin
gAp
prop
riate
acc
ess
to
•ph
ysio
ther
apis
t, so
cial
w
orke
r, di
etiti
ans,
pa
stor
al c
are
and
othe
r al
lied
heal
th s
ervi
ces
Equi
vale
nt to
leve
l II o
f •
FICA
NZC
A G
uide
lines
Mus
t be
RN
s if
•pr
ovid
ing
dire
ct
patie
nt c
are.
Maj
ority
of
nur
sing
sta
ff ha
ve
post
-reg
istr
atio
n qu
alifi
catio
ns in
in
tens
ive
care
or u
nit
clin
ical
spe
cial
ty1:
1 ca
re fo
r ven
tilat
ions
•
or e
quiv
alen
t crit
ical
ly
ill, g
reat
er th
an 1
:1 fo
r se
lect
ed p
atie
nts
Mor
e th
an tw
o R
Ns
•pr
esen
t in
the
unit
if pa
tient
in th
e un
itCN
E an
d fo
rmal
nur
sing
•
educ
atio
nal p
rogr
amPh
ysio
ther
apy
serv
ices
•
are
acce
ssib
leAp
prop
riate
acc
ess
•to
oth
er a
llied
hea
lth
serv
ices
Activ
e re
sear
ch•
Des
igna
ted
soci
al
•w
orke
rBi
omed
ical
eng
inee
ring
•se
rvic
es o
n si
teEq
uiva
lent
to le
vel I
II •
FICA
NZC
A G
uide
lines
T i t l e o f c h a p t e r
71
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
65
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Paed
iatr
ic IC
UAs
for l
evel
5 fo
r adu
lts
plus
:Pr
ovid
es c
ompl
ex,
•m
ulti-
syst
em li
fe
supp
ort f
or a
n in
defin
ite
perio
dTe
rtia
ry re
ferr
al c
entre
•
for c
hild
ren
need
ing
inte
nsiv
e ca
reH
ave
exte
nsiv
e ba
ckup
•
labo
rato
ry a
nd c
linic
al
serv
ice
faci
litie
s to
su
ppor
t thi
s te
rtia
ry
role
Able
to p
rovi
de
•m
echa
nica
l ven
tilat
ion,
ex
trac
orpo
real
rena
l su
ppor
t ser
vice
s an
d in
vasi
ve c
ardi
ovas
cula
r m
onito
ring
for a
n in
defin
ite p
erio
d to
in
fant
s an
d ch
ildre
n le
ss th
an 1
6 ye
ars
of
age,
or c
are
of a
sim
ilar
natu
reSp
ecia
list R
N•
Acce
ss to
spe
cial
ist
•SR
NO
n du
ty m
edic
al o
ffice
r•
On
call
cons
ulta
nt•
A p p e n d i c e s
66
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
CCU
Able
to s
uppl
y cr
itica
l •
care
exp
ertis
e fo
r co
rona
ry p
atie
nts
Prov
ides
a le
vel o
f car
e •
mor
e in
tens
ive
than
w
ard
base
d ca
reD
iscr
ete
area
with
in th
e •
heal
th fa
cilit
y (m
ay b
e co
mbi
ned
with
in a
n IC
U
or H
DU
)N
on in
vasi
ve
•m
onito
ring
Can
prov
ide
•re
susc
itatio
n an
d st
abili
satio
n of
em
erge
ncie
s un
til
tran
sfer
or r
etrie
val t
o a
back
up
faci
lity
Spec
ialis
t RN
•Ac
cess
to s
peci
alis
t •
SRN
Form
al li
nk w
ith p
ublic
•
or p
rivat
e he
alth
fa
cilit
y(s)
for p
atie
nt
refe
rral
and
tran
sfer
to/
from
a h
ighe
r lev
el o
f se
rvic
e, to
ens
ure
safe
se
rvic
e pr
ovis
ion
As fo
r lev
el 4
plu
s:Ab
le to
pro
vide
add
ition
al
•m
onito
ring
capa
city
(c
entr
al m
onito
ring
at
staf
f sta
tion)
for c
ardi
ac
patie
nts
and
incr
ease
d m
edic
al a
nd n
ursi
ng
supp
ort
As fo
r CCU
ser
vice
leve
l •
4 pl
us:
Beds
ide
and
cent
ral
•m
onito
ring
capa
city
(a
ble
to m
onito
r pa
tient
s at
the
staf
f st
atio
n)
As fo
r lev
el 5
plu
s:Pr
ovid
es fu
ll ra
nge
of
•ca
rdia
c m
onito
ring
(incl
udin
g in
vasi
ve
mon
itorin
g) fo
r car
diac
pa
tient
sFu
ll ca
rdio
logy
sup
port
•
incl
udin
g 24
hou
r on-
call
echo
card
iogr
aphy
, an
giog
raph
y,
angi
opla
sty
and
perm
anen
t pac
emak
er
serv
ices
As fo
r CCU
ser
vice
leve
l •
5 pl
us:
Inva
sive
car
diov
ascu
lar
•m
onito
ring
(inde
finite
ly)
Hig
hest
leve
l ref
erra
l •
cent
re fo
r CCU
pat
ient
s w
ith a
ctiv
e lia
ison
with
lo
wer
leve
l crit
ical
car
e se
rvic
es fo
r ref
erra
ls
and
tran
sfer
of p
atie
nts
to e
nsur
e sa
fe s
ervi
ce
prov
isio
n
Anae
sthe
tics
Anal
gesi
a/m
inim
al
•se
datio
n av
aila
ble
by
visi
ting
med
ical
offi
cer
As fo
r lev
el 2
plu
s:G
ener
al A
naes
thet
ics
•on
low
-ris
k pa
tient
s gi
ven
GP
anae
sthe
tists
or
gen
eral
ana
esth
etis
tM
ay h
ave
visi
ting
•sp
ecia
list a
naes
thet
ist
As fo
r lev
el 3
plu
s:G
ener
al a
naes
thet
ics
on
•lo
w-r
isk
patie
nts
give
n by
acc
redi
ted
med
ical
pr
actit
ione
rSp
ecia
list a
naes
thet
ist
•ap
poin
ted
for
cons
ulta
tion
and
to
prov
ide
serv
ice
for
mod
erat
e ris
k pa
tient
sSp
ecifi
c op
erat
ing
•ro
om a
naes
thet
ic s
taff
supp
ort a
vaila
ble
As fo
r lev
el 4
plu
s:Sp
ecia
list a
naes
thet
ist o
n •
24 h
our r
oste
r for
low
, m
oder
ate
and
high
risk
pa
tient
sN
omin
ated
spe
cial
ist
•di
rect
or o
f ana
esth
etic
st
aff
Anae
sthe
tic re
gist
rar o
n •
site
24
hour
s
As fo
r lev
el 5
plu
s:Su
b sp
ecia
lists
, •
rese
arch
and
teac
hing
of
gra
duat
es a
nd
unde
rgra
duat
esTe
achi
ng a
nd re
sear
ch
•ro
le
T i t l e o f c h a p t e r
73
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
67
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Ope
ratin
g Th
eatre
sM
inor
pro
cedu
re
•ca
pabi
lity
no e
mer
genc
y op
erat
ing
thea
tre
As fo
r lev
el 2
plu
s:Si
ngle
ope
ratin
g th
eatre
•
for m
inor
/ sa
me
day
proc
edur
es24
hou
r cov
er fo
r •
caes
aria
n se
ctio
n if
perf
orm
ing
obst
etric
s
As fo
r lev
el 3
plu
s:M
ore
than
one
•
oper
atin
g th
eatre
/ pr
oced
ure
room
Sepa
rate
reco
very
•Ac
cred
ited
med
ical
•
prac
titio
ner p
rovi
ding
an
aest
hetic
ser
vice
sSp
ecia
list R
N•
Acce
ss to
spe
cial
ist
•SR
N
As fo
r lev
el 4
plu
s:Sp
ecia
list a
naes
thet
ist o
n •
24 h
our r
oste
r for
low
, m
oder
ate
and
high
risk
pa
tient
sM
edic
al o
ffice
r on
site
24
•ho
urs
Acce
ss to
ICU
•
As fo
r lev
el 5
plu
s:M
ultip
le o
pera
ting
•th
eatre
s an
d pr
oced
ure
room
sM
ajor
and
com
plex
•
proc
edur
es
(car
diot
hora
cic
and
tran
spla
nt)
Teac
hing
and
rese
arch
•
role
Teac
hing
, Tra
inin
g an
d Re
sear
ch
Acce
ss to
clin
ical
•
e-le
arni
ngAs
for l
evel
2 p
lus:
Som
e m
edic
al n
ursi
ng
•an
d al
lied
heal
th
teac
hing
pro
gram
sRo
tatio
nal s
tude
nt
•pl
acem
ents
As fo
r lev
el 3
plu
s:So
me
inte
rn, r
egis
trar
•
and
resi
dent
teac
hing
Som
e sp
ecia
list n
ursi
ng
•an
d al
lied
heal
th
teac
hing
Poss
ibly
col
labo
rativ
e •
rese
arch
As fo
r lev
el 4
plu
s:Sm
all r
esea
rch
unit
•Sp
ecia
list t
each
ingf
or
•nu
rsin
g an
d al
lied
heal
thSo
me
inte
rn, r
esid
ent
•an
d re
gist
rar t
each
ing
As fo
r lev
el 5
plu
s:La
rge
Rese
arch
Uni
t/•
Inst
itute
with
link
s to
un
iver
sitie
sFu
ll te
achi
ng p
rogr
am
•at
all
leve
lsFo
rmal
teac
hing
link
s •
with
the
univ
ersi
ties
A p p e n d i c e s
68
Non
Hos
pita
l Ser
vice
s D
efini
tions
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Med
ical
Ser
vice
s
Sexu
al H
ealth
M
edic
ine
Emer
genc
y se
rvic
es
•w
ith a
sses
smen
t, tre
atm
ent a
nd
appr
opria
te re
ferr
al
by R
N o
r med
ical
pr
actit
ione
r with
lim
ited
trai
ning
in S
TIs
Link
s w
ith id
entifi
ed
•se
xual
hea
lth s
ervi
ces
As fo
r lev
el 1
plu
s:D
esig
nate
d cl
inic
•
sess
ions
run
by
Nur
se p
ract
ition
er o
r M
O w
ith re
cogn
ised
qu
alifi
catio
ns.
Lim
ited
outre
ach
and
•ed
ucat
ion.
On
site
mic
rosc
opy
•av
aila
ble
Cont
act
trac
ing
resp
onsi
bilit
y
As fo
r lev
el 2
plu
sN
P or
MO
and
•
mul
tidis
cipl
inar
y te
am
incl
udin
g co
unse
llors
. H
ealth
pro
mot
ion
and
•ed
ucat
ion.
Ac
cess
to s
peci
alis
t •
med
ical
ser
vice
s.
Link
to s
exua
l ass
ault.
.•
As fo
r Lev
el 3
plu
s: S
exua
l hea
lth p
hysi
cian
•
sess
ions
. Pr
ovid
es G
P an
d ju
nior
•
staf
f tr
aini
ng a
nd
supp
ort.
Form
al li
nk to
spe
cial
ist
•se
rvic
es in
clud
ing
HIV
. Re
sear
ch a
nd
•m
utid
isci
plin
ary
hea
lth
prom
otio
n co
nduc
ted
As fo
r Lev
el 4
plu
s:Se
xual
hea
lth p
hysi
cian
•
on s
taff
and
team
of
med
ical
and
nur
sing
st
aff w
ith re
cogn
ised
qu
alifi
catio
ns a
nd
spec
ialis
t clin
ics
in a
reas
su
ch a
s de
rmat
olog
y an
d co
lpos
copy
. Cl
inic
al re
sear
ch
•an
d pr
ofes
sion
al
deve
lopm
ent.
On
site
labo
rato
ry.
•U
nder
grad
uate
and
•
post
grad
uate
teac
hing
In
tegr
ated
with
leve
l 6
serv
ices
As fo
r Lev
el 5
plu
s:
Acce
ss to
inpa
tient
•
beds
and
ser
vice
s in
clud
ing
thea
tres
and
HIT
H
Emer
genc
y Se
rvic
es
Urg
ent P
rimar
y Ca
reCa
re is
car
ried
out
•by
GPs
(pot
entia
lly
visi
ting)
with
or w
ithou
t th
e as
sist
ance
of R
Ns
depe
ndin
g on
the
type
of
pat
ient
car
e ne
eded
Basi
c re
susc
itatio
n •
equi
pmen
t and
dru
gs
As fo
r lev
el 1
plu
s:Li
mite
d G
P co
ver
•Se
rvic
es b
y R
N•
Resu
scita
tion
and
•st
abili
satio
n ca
pabi
lity
As fo
r lev
el 2
plu
s:Lo
cal G
Ps ro
ster
ed to
•
prov
ide
24 h
our c
over
w
ith s
ervi
ce b
y R
NM
inor
pro
cedu
re
•ca
pabi
lity
Resu
scita
tion
and
•st
abili
satio
n ca
pabi
lity
T i t l e o f c h a p t e r
75
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
69
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Publ
ic H
ealth
Ser
vice
s
Envi
ronm
enta
l H
ealth Hea
lth
•Pr
otec
tion
incl
udin
g fo
od,
air,
wat
er,
radi
atio
n,
phar
mac
eutic
al,
pest
icid
es,
mos
quito
bor
ne
dise
ases
Com
mun
ity b
ased
•
orga
nisa
tions
re
spon
sibi
lity
with
su
ppor
t fro
m lo
cal
gove
rnm
ent
As fo
r lev
el 1
plu
s:•
Loca
l Gov
ernm
ent
•re
spon
sibi
lity
with
ac
cess
to D
OH
st
atew
ide
unit
whe
n re
quire
d
As fo
r Lev
el 2
plu
s:•
Loca
l lin
ks b
etw
een
•Lo
cal G
over
nmen
t and
Po
pula
tion
Hea
lth U
nit
As fo
r lev
el 3
plu
s:•
Coor
dina
te
•in
vest
igat
ions
of l
ocal
in
cide
nts
As fo
r lev
el 4
plu
s:•
Com
preh
ensi
ve
•m
ultid
isci
plin
ary
Popu
latio
n H
ealth
Uni
t
As fo
r lev
el 5
plu
s:•
Stat
ewid
e pr
ogra
m,
•pl
anni
ng, a
nd
coor
dina
tion
role
sD
edic
ated
offi
cers
•
with
sta
tew
ide
resp
onsi
bilit
ies
and
legi
slat
ed s
ervi
ce
func
tions
Com
mun
icab
le
Dis
ease
Con
trol
Incl
udes
food
•
and
wat
er
born
e di
seas
es,
vacc
inat
ion
prog
ram
s,
STI’s
, BBV
’s an
d ar
bovi
ral
dise
ases
Visi
ting
prim
ary
heal
th
•se
rvic
es n
ot in
clud
ing
GP’
s
As fo
r lev
el 1
plu
s:•
Visi
ting
prim
ary
care
•
prov
ider
s, in
clud
ing
GPs
and
Com
mun
ity
Hea
lth N
urse
s
As fo
r lev
el 2
plu
s:•
Resi
dent
prim
ary
care
•
prov
ider
sup
port
ing
stat
e pr
ogra
ms
incl
udin
g G
Ps a
nd
Com
mun
ity H
ealth
N
urse
s
As fo
r lev
el 3
plu
s:•
CDC
Nur
se in
•
Popu
latio
n H
ealth
Uni
t
As fo
r lev
el 4
plu
s:•
Com
preh
ensi
ve
•m
ultid
isci
plin
ary
Popu
latio
n H
ealth
Uni
t w
ith d
isea
se c
ontro
l do
ctor
and
cap
acity
to:
Inve
stig
ate
case
s/
•ou
tbre
aks
Perf
orm
con
tact
trac
ing
•Co
ordi
nate
regi
onal
•
vacc
inat
ion
prog
ram
s et
c
As fo
r lev
el 5
plu
s:•
Stat
ewid
e pr
ogra
m,
•pl
anni
ng, a
nd
coor
dina
tion
role
sD
edic
ated
offi
cers
•
with
sta
tew
ide
resp
onsi
bilit
ies
and
legi
slat
ed s
ervi
ce
func
tions
Child
and
Co
mm
unity
H
ealth Co
mm
unity
•
Hea
lth S
ervi
ces,
Sc
hool
Hea
lth
Serv
ices
, Ch
ild H
ealth
Se
rvic
es, C
hild
D
evel
opm
ent
Serv
ices
Visi
ting
prim
ary
care
•
prov
ider
s As
for l
evel
1 p
lus:
•Re
side
nt p
rimar
y ca
re
•pr
ovid
ers
with
acc
ess
to s
tate
wid
e pr
ogra
m
initi
ativ
es
As fo
r lev
el 2
plu
s:•
Child
and
Ado
lesc
ent
•Co
mm
unity
Hea
lth
Serv
ice
or C
hild
D
evel
opm
ent C
entre
As fo
r lev
el 4
plu
s:•
Mul
tidis
cipl
inar
y •
popu
latio
n he
alth
se
rvic
es w
ith C
omm
unity
H
ealth
sta
ff
As fo
r lev
el 5
plu
s:•
Stat
ewid
e Po
licy,
•
prog
ram
, pla
nnin
g,
trai
ning
and
rese
arch
ro
les
A p p e n d i c e s
70
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Abor
igin
al H
ealth
Visi
ting
prim
ary
care
•
prov
ider
s As
for l
evel
1 p
lus:
Visi
ting
mai
nstre
am
•he
alth
ser
vice
pro
vide
rs
(incl
udin
g G
Ps)
As fo
r lev
el 2
plu
s:M
ains
tream
hea
lth
•se
rvic
e pr
ovid
ers
As fo
r lev
el 3
plu
s:Co
mm
unity
con
trolle
d •
Abor
igin
al h
ealth
se
rvic
e
As fo
r lev
el 4
plu
s:In
tegr
ated
ser
vice
•
deliv
ery
As fo
r lev
el 5
plu
s:St
atew
ide
prog
ram
, •
plan
ning
, and
co
ordi
natio
n ro
les
Ded
icat
ed o
ffice
rs
•w
ith s
tate
wid
e re
spon
sibi
litie
s
Hea
lth P
rom
otio
nIn
form
atio
n se
rvic
es
•su
ch a
s vi
sitin
g pr
imar
y ca
re p
rovi
ders
int
erne
t, pu
blic
atio
n di
strib
utio
n,
phon
e in
fo li
ne
As fo
r lev
el 1
plu
sBe
havi
our/
risk
•as
sess
men
tBr
ief i
nter
vent
ions
eg
•sm
okin
g, d
iet,
wei
ght
Prim
ary
care
refe
rral
•
path
way
s
As fo
r lev
els
2 pl
us:
Spec
ialis
t adv
ice
•th
roug
h al
lied
heal
th
prac
titio
ners
, life
styl
e se
rvic
es (e
g sm
okin
g ce
ssat
ion,
nut
ritio
n,
phys
ical
act
ivity
, wei
ght
man
agem
ent,
men
tal
heal
th)
Impl
emen
t com
mun
ity
•ba
sed
skill
s de
velo
pmen
t pro
gram
s
As fo
r lev
el 1
plu
s / m
ay
incl
ude
leve
ls 2
and
/or 3
Hea
lth p
rom
otio
n •
offic
ers
Loca
l are
a /c
omm
unity
•
heal
th p
rom
otio
n pr
ogra
ms/
initi
ativ
es
Com
mun
ity
•de
velo
pmen
t - e
ngag
emen
t, co
mm
unity
act
ion,
ca
paci
ty d
evel
opm
ent
and
advo
cacy
Inte
rven
tion
rela
ted
•pa
rtne
rshi
ps w
ith
loca
l gov
t, co
mm
unity
or
gani
satio
ns,
wor
kpla
ces,
sch
ools
on
polic
y/pr
ogra
ms
Spon
sors
hip
of lo
cal
•co
mm
unity
act
iviti
es
Envi
ronm
enta
l •
initi
ativ
es (s
afe,
su
ppor
tive
setti
ngs)
As fo
r lev
el 1
and
4 p
lus
/ m
ay in
clud
e le
vels
2 a
nd/
or 3
:Co
mpr
ehen
sive
•
mul
tidis
cipl
inar
y Pu
blic
H
ealth
Uni
t inc
ludi
ng
heal
th p
rom
otio
n of
ficer
sRe
gion
al re
sear
ch,
•pl
anni
ng, p
olic
y an
d co
ordi
natio
nD
evel
opin
g an
d pi
lotin
g •
new
pro
gram
sEv
iden
ce b
ased
regi
on
•w
ide
prog
ram
s/in
itiat
ives
Targ
eted
initi
ativ
es fo
r •
spec
ial n
eeds
gro
ups
(eg
men
tal h
ealth
)Pa
rtne
rshi
ps w
ith
•lo
cal g
ovt,
othe
r gov
t ag
enci
es a
nd c
omm
unity
or
gani
satio
ns
Wor
kfor
ce c
apac
ity
•bu
ildin
g
Ded
icat
ed o
ffice
rs
•w
ith s
tate
wid
e re
spon
sibi
litie
s St
atew
ide
rese
arch
, •
plan
ning
, pol
icy,
re
sour
ce a
lloca
tion
and
coor
dina
tion
role
Dev
elop
men
t, •
impl
emen
tatio
n an
d ev
alua
tion
of s
tate
wid
e pr
ogra
ms
and
cam
paig
nsTa
rget
ed s
tate
wid
e or
•
syst
em w
ide
heal
th
prom
otio
n pr
ogra
ms
(ATS
I)W
orkf
orce
cap
acity
•
build
ing
(tra
inin
g)Re
gula
tion
and
•le
gisl
atio
nPa
rtne
rshi
ps w
ith o
ther
•
govt
age
ncie
s, in
dust
ry,
NG
Os
Stat
ewid
e •
inte
rsec
tora
l wor
k to
de
velo
p su
ppor
tive
envi
ronm
ents
and
re
late
d po
licy
Fede
ral l
iais
on,
•co
mm
unic
atio
n an
d de
liver
y of
agr
eed
prog
ram
s an
d po
licie
s
T i t l e o f c h a p t e r
77
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
71
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Brea
stsc
reen
Scre
enin
g an
d •
asse
ssm
ent
Visi
ting
serv
ice
by
•m
obile
scr
eeni
ng u
nit
All i
mag
es re
ad b
y •
spec
ialis
t rad
iolo
gist
As fo
r lev
el 2
plu
s:Fi
xed
site
scr
eeni
ng
•cl
inic
As fo
r lev
el 3
plu
s:As
sess
men
t by
•an
exp
erie
nced
m
ultid
isci
plin
ary
team
of
scr
een
dete
cted
ab
norm
aliti
es
As fo
r lev
el 5
plu
s:St
atew
ide
prog
ram
, •
plan
ning
, and
co
ordi
natio
n ro
les
Ded
icat
ed o
ffice
rs
•w
ith s
tate
wid
e re
spon
sibi
litie
s
Cerv
ical
Hea
lth
•pr
omot
ion,
sc
reen
ing
awar
enes
s,
mai
ntai
n ce
rvic
al
cyto
logy
re
gist
er
Visi
ting
prim
ary
care
•
prov
ider
sAs
for l
evel
1 p
lus:
Resi
dent
prim
ary
care
•
prov
ider
s, in
clud
ing
GPs
As fo
r lev
el 3
plu
s:Pa
thol
ogy
labo
rato
ries
•tr
aine
d in
the
colla
tion
and
repo
rtin
g of
Cer
vica
l Cy
tolo
gy R
egis
try
data
As fo
r lev
el 5
plu
s:St
atew
ide
Prog
ram
, •
plan
ning
, and
co
ordi
natio
n ro
les
Ded
icat
ed o
ffice
rs
•w
ith s
tate
wid
e re
spon
sibi
litie
s
Gen
omic
sEd
ucat
ion,
•
rese
arch
Visi
ting
prim
ary
care
•
prov
ider
s w
ith n
o sp
ecifi
c pr
ogra
m
As fo
r lev
el 1
plu
s:Vi
sitin
g pr
imar
y ca
re
•pr
ovid
ers
with
acc
ess
to s
tate
wid
e ed
ucat
ion
and
info
rmat
ion
As fo
r lev
el 2
plu
s:Re
side
nt p
rimar
y ca
re
•pr
ovid
ers
with
acc
ess
to s
tate
wid
e ed
ucat
ion
and
info
rmat
ion
As fo
r lev
el 5
plu
s:St
atew
ide
Prog
ram
, •
plan
ning
, and
co
ordi
natio
n ro
les
Ded
icat
ed o
ffice
rs
•w
ith s
tate
wid
e re
spon
sibi
litie
s
Mig
rant
Hea
lthCo
mpr
ehen
sive
, •
mul
tidis
cipl
inar
y fre
e sc
reen
ing
prog
ram
pr
ovid
ed to
new
ly
arriv
ing
refu
gees
(a
ttend
ance
is v
olun
tary
), in
clud
ing:
Prov
isio
n of
man
agem
ent
•pl
an &
refe
rral
to
com
mun
ity n
ursi
ng fo
r fo
llow
upRe
ferr
al to
spe
cial
ty
•cl
inic
s as
requ
ired
A p p e n d i c e s
72
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Dru
g an
d Al
coho
l Se
rvic
es -
Prev
entio
n
Info
rmat
ion
serv
ices
; •
the
Alco
hol a
nd D
rug
Info
rmat
ion
Serv
ice
(AD
IS) a
nd th
e Pa
rent
D
rug
Info
rmat
ion
Serv
ice
(PD
IS).
Loca
l Dru
g Ac
tion
•G
roup
s
As fo
r lev
el 1
plu
sLo
cal p
opul
atio
n he
alth
•
and
com
mun
ity d
rug
serv
ices
pro
vide
alc
ohol
an
d dr
ug p
reve
ntio
n in
itiat
ives
Ta
rget
ed s
ocia
l •
mar
ketin
g ca
mpa
ign
web
site
sSc
hool
dru
g ed
ucat
ion
•
As fo
r lev
el 2
plu
s:Co
mm
unity
•
deve
lopm
ent
- eng
agem
ent,
com
mun
ity a
ctio
n,
capa
city
dev
elop
men
t an
d ad
voca
cy In
terv
entio
n re
late
d •
part
ners
hips
with
lo
cal g
over
nmen
t, co
mm
unity
or
gani
satio
ns,
wor
kpla
ces,
sch
ools
on
polic
y/pr
ogra
ms
As fo
r Lev
el 3
plu
s:Pr
even
tion
Offi
cers
•Lo
cal a
rea
/com
mun
ity
•he
alth
pro
mot
ion
prog
ram
s/in
itiat
ives
En
viro
nmen
tal
•in
itiat
ives
(saf
e,
supp
ortiv
e se
tting
s)
As fo
r lev
el 4
plu
s:Co
mpr
ehen
sive
•
Prev
entio
n se
rvic
es
incl
udin
g re
gion
al a
lcoh
ol
man
agem
ent s
trat
egie
s.Ev
iden
ce b
ased
regi
on
•w
ide
prog
ram
s/in
itiat
ives
Targ
eted
initi
ativ
es fo
r •
spec
ial n
eeds
gro
ups
(eg
men
tal h
ealth
)Pa
rtne
rshi
ps w
ith lo
cal
•go
vern
men
t ot
her
gove
rnm
ent a
genc
ies
and
com
mun
ity o
rgan
isat
ions
W
orkf
orce
cap
acity
•
build
ing
Spon
sors
hip
prog
ram
s •
rela
ted
to c
ampa
ign
mes
sage
s
As fo
r lev
el 5
plu
s:D
edic
ated
offi
cers
•
with
sta
tew
ide
resp
onsi
bilit
ies
Stat
ewid
e re
sear
ch,
•pl
anni
ng, p
olic
y,
reso
urce
allo
catio
n an
d co
ordi
natio
n ro
leD
evel
opm
ent,
•im
plem
enta
tion
and
eval
uatio
n of
soc
ial
mar
ketin
g pr
even
tion
cam
paig
ns a
nd
prog
ram
s Li
quor
lice
nsin
g •
mon
itorin
g an
d to
re
duce
the
avai
labi
lity
of a
lcoh
ol in
hig
h ris
k co
mm
uniti
es.
Part
ners
hips
with
oth
er
•go
vt a
genc
ies,
indu
stry
, N
GO
sSt
atew
ide
•in
ters
ecto
ral w
ork
to
deve
lop
supp
ortiv
e en
viro
nmen
ts a
nd
rela
ted
polic
y
T i t l e o f c h a p t e r
79
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
73
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Dru
g an
d Al
coho
l Se
rvic
es –
Trea
tmen
t and
su
ppor
t
No
spec
ialis
t alc
ohol
•
and
drug
pro
fess
iona
ls
avai
labl
e on
site
.In
form
atio
n, ri
sk
•as
sess
men
t and
re
ferr
al is
pro
vide
d by
co
mm
unity
hea
lth s
taff
and
GPs
.In
form
atio
n,
•co
unse
lling
and
refe
rral
ar
e pr
ovid
ed th
roug
h th
e Al
coho
l and
Dru
g In
form
atio
n Se
rvic
e (A
DIS
), a
stat
e-w
ide
24
hour
tele
phon
e lin
e.
Supp
ort f
or h
ealth
•
via
the
Dru
g an
d Al
coho
l Offi
ce’s
Clin
ical
Ad
viso
ry S
ervi
ce.
Sob
erin
g up
Cen
tres
•m
ay b
e av
aila
ble
for t
he
safe
car
e of
per
sons
fo
und
into
xica
ted
in
publ
ic.
Lim
ited
alco
hol
•an
d dr
ug li
aiso
n in
em
erge
ncy
depa
rtm
ents
w
ith li
nks
to a
lcoh
ol
and
drug
spe
cial
ist
serv
ices
As fo
r Lev
el 1
plu
s:As
sess
men
t, br
ief
•in
terv
entio
ns fo
r al
coho
l, ca
nnab
is a
nd
othe
r dru
gsPh
arm
acot
hera
py fo
r •
opio
id d
epen
denc
e /
treat
men
t pro
vide
d by
tr
aine
d an
d ac
cred
ited
GPs
and
med
ical
of
ficer
s.Li
mite
d on
site
•
outp
atie
nt a
lcoh
ol a
nd
drug
ser
vice
s in
som
e re
mot
e ar
eas,
vis
iting
al
coho
l and
dru
g pr
ofes
sion
als
avai
labl
e.
Cons
ulta
tion
liais
on
•se
rvic
es a
re p
rovi
ded
via
tele
phon
e an
d m
ay
also
be
avai
labl
e by
vi
deo
conf
eren
cing
. Ca
ll ba
ck s
ervi
ce
•fo
r peo
ple
quitt
ing
smok
ing
and
refe
rral
fro
m G
Ps fo
r the
Q
uitli
ne a
nd fo
r oth
er
drug
s.
Asse
ssm
ent a
nd
•re
ferr
al fo
r the
div
ersi
on
of o
ffend
ers
into
ed
ucat
ion
and
treat
men
tLi
mite
d ou
treac
h •
coun
selli
ng fo
r you
ng
peop
le a
nd a
dults
en
gage
d w
ith o
ther
se
rvic
es p
rovi
ded
by
dedi
cate
d al
coho
l and
dr
ug s
ervi
ces
As fo
r Lev
el 2
plu
s:Lo
cal a
lcoh
ol a
nd
•dr
ug p
rofe
ssio
nals
are
av
aila
ble
on s
ite d
urin
g bu
sine
ss h
ours
. Sp
ecia
list a
sses
smen
t •
and
treat
men
tCo
unse
lling
and
•
supp
ort f
or fa
mili
es
and
sign
ifica
nt o
ther
s af
fect
ed b
y dr
ug u
se.
Alco
hol a
nd d
rug
•re
side
ntia
l reh
abili
tatio
n se
rvic
es m
ay b
e av
aila
ble
Lim
ited
alco
hol a
nd
•dr
ug s
ervi
ces
in
Abor
igin
al c
omm
unity
co
ntro
lled
serv
ices
.So
me
hosp
ital b
ased
•
deto
xific
atio
n se
rvic
es
are
avai
labl
e.Fo
rmal
link
ages
at
•w
ith c
hild
pro
tect
ion
and
men
tal h
ealth
for
coor
dina
ted
serv
ices
, re
ferr
al a
nd c
ase
man
agem
ent.
As fo
r Lev
el 3
plu
s:Li
mite
d co
mpr
ehen
sive
•
mul
tidis
cipl
inar
y al
coho
l and
dru
g te
ams
avai
labl
e on
site
. O
utpa
tient
/hom
e ba
sed
•w
ithdr
awal
sup
port
se
rvic
es.
Acce
ss to
ser
vice
s fo
r •
co-o
ccur
ring
men
tal
heal
th a
nd a
lcoh
ol a
nd
drug
pro
blem
sLi
mite
d ac
cess
to
•in
patie
nt b
eds
and
reha
bilit
atio
n se
rvic
es.
As fo
r Lev
el 4
plu
s:Sp
ecia
list a
ddic
tion
•m
edic
ine
pro
fess
iona
ls
on s
ite a
nd c
linic
al
psyc
holo
gist
and
ps
ychi
atric
ser
vice
s Cl
inic
al re
sear
ch
•an
d pr
ofes
sion
al
deve
lopm
ent.
Acce
ss to
inpa
tient
bed
s •
and
serv
ices
Acce
ss to
inpa
tient
bed
s •
and
serv
ices
(ATS
I).
Inpa
tient
with
draw
al
•su
ppor
t ser
vice
s (n
on-
med
ical
)Vo
lunt
eer a
ddic
tion
•co
unse
llor t
rain
ing
prog
ram
.
As fo
r Lev
el 5
plu
s:Sp
ecia
list s
tate
wid
e •
serv
ices
pro
vide
d fo
r co
mpl
ex c
ondi
tions
. St
atew
ide
rese
arch
, •
plan
ning
, pol
icy,
re
sour
ce a
lloca
tion
and
coor
dina
tion
role
Wor
kfor
ce c
apac
ity
•bu
ildin
g (t
rain
ing,
co
nfer
ence
s, re
gist
ered
tr
aini
ng o
rgan
isat
ion)
Prev
alen
ce s
urve
ys a
nd
•ep
idem
iolo
gy
Clin
ical
Sup
port
and
•
trai
ning
pro
vide
d fo
r com
mun
ity
phar
mac
othe
rapy
pr
ogra
ms
Spec
ialis
t alc
ohol
and
•
drug
mat
erni
ty s
ervi
ceIn
patie
nt d
etox
ifica
tion
•se
rvic
es w
ith m
edic
al/
nurs
ing
supp
ort
Spec
ialis
t and
•
inte
grat
ed s
ervi
ces
avai
labl
e fo
r you
ng
peop
le.
A p p e n d i c e s
74
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Prim
ary
Care
Ser
vice
s
GP
base
d
Com
mun
ity
•nu
rsin
g
Visi
ting
GP
or G
P by
•
phon
eSo
me
visi
ting
allie
d •
heal
thO
ther
ser
vice
s su
ch a
s •
child
hea
lth a
nd p
ost
nata
l car
e by
RN
As fo
r lev
el 1
plu
s:Re
side
nt G
Ps•
Som
e vi
sitin
g Ty
pe I
•sp
ecia
lists
(out
patie
nts)
Resi
dent
or v
isiti
ng
•ph
ysio
ther
apy
Oth
er v
isiti
ng a
llied
•
heal
thO
ther
ser
vice
s by
RN
/•
CHN
(res
iden
t)
As fo
r lev
el 3
plu
s:Re
side
nt G
Ps•
Mos
t vis
iting
Typ
e I
•su
b-sp
ecia
lists
Maj
ority
alli
ed h
ealth
•
avai
labl
eRe
side
nt c
omm
unity
•
nurs
ing
spec
ialis
t
As fo
r lev
el 4
plu
s:Re
side
nt G
Ps•
Resi
dent
som
e/al
l Typ
e I
•su
b-sp
ecia
lists
Visi
ting
Type
II s
ub-
•sp
ecia
lists
Full
rang
e of
alli
ed h
ealth
•Ex
tens
ive
com
mun
ity
•nu
rsin
g se
rvic
e
As fo
r lev
el 5
plu
s:Re
side
nt G
Ps•
Full
rang
e of
Typ
e I a
nd
•II
sub-
spec
ialis
tsFu
ll ra
nge
of a
llied
•
heal
thEx
tens
ive
com
mun
ity
•nu
rsin
g se
rvic
eRe
sear
ch a
nd te
achi
ng
•ro
le
Com
mun
ity
Mid
wife
ryCa
selo
adin
g m
idw
ifery
•
with
in m
ater
nity
gro
up
prac
tice
Ded
icat
ed o
ffice
rs
•w
ith s
tate
wid
e re
spon
sibi
litie
sD
evel
opm
ent,
•im
plem
enta
tion
and
eval
uatio
n of
clin
ical
go
vern
ance
, pol
icy,
pr
oced
ures
and
gu
idel
ines
for t
he
prog
ram
Targ
eted
mar
ketin
g of
•
prog
ram
Ambu
lato
ry C
are
Serv
ices
Acut
e Su
bstit
utio
nG
P/or
prim
ary
care
•
prov
ider
As
for l
evel
1 p
lus:
GP
and
spec
ialis
t •
outp
atie
nt c
linic
Li
mite
d ac
cess
to
•ge
nera
list d
omic
iliar
y nu
rsin
g
As fo
r lev
el 2
plu
s:Vi
sitin
g sp
ecia
list
•Sp
ecifi
c pr
ogra
ms
for
•am
bula
tory
sur
gery
, H
ITH
, RIT
HSo
me
early
dis
char
ge
•se
rvic
esAc
cess
to g
ener
alis
t •
dom
icili
ary
nurs
ing
and
som
e al
lied
heal
th
As fo
r lev
el 3
plu
s:In
crea
sing
rang
e an
d •
com
plex
ity o
f acu
te
subs
titut
ion
prog
ram
sG
ood
acce
ss to
•
gene
ralis
t alli
ed h
ealth
/nu
rsin
g st
aff
Acce
ss to
hos
pita
l •
med
ical
/sur
gica
l tea
mVi
sitin
g m
edic
al
•sp
ecia
list/g
ener
al
surg
eon
As fo
r lev
el 4
plu
s:Sp
ecia
list m
edic
al/
•nu
rsin
g/ a
llied
hea
lth
staf
fIn
crea
sed
rang
e an
d •
com
plex
ityEn
hanc
ed d
iagn
ostic
s•
Teac
hing
and
trai
ning
•
role
As fo
r lev
el 5
plu
s:Re
sear
ch ro
le•
Fully
inte
grat
ed
•am
bula
tory
car
e se
rvic
esFu
lly in
tegr
ated
•
diag
nost
ics
Incl
udes
regi
onal
•
suba
cute
cen
tre/s
ervi
ceRa
nge
of s
ub-
•sp
ecia
lties
T i t l e o f c h a p t e r
81
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
75
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Hos
pita
l Av
oida
nce
GP/
or p
rimar
y ca
re
•pr
ovid
erAs
for l
evel
1 p
lus:
GP
and
spec
ialis
t •
outp
atie
nt c
linic
Li
mite
d ac
cess
to
•ge
nera
list d
omic
iliar
y nu
rsin
g
As fo
r lev
el 2
plu
s:Vi
sitin
g sp
ecia
list
•So
me
chro
nic
dise
ase
•pr
ogra
ms
Acce
ss to
gen
eral
ist
•do
mic
iliar
y nu
rsin
g an
d so
me
allie
d he
alth
As fo
r lev
el 3
plu
s:In
crea
sing
rang
e an
d •
com
plex
ity o
f hos
pita
l av
oida
nce/
chro
nic
dise
ase
prog
ram
sVi
sitin
g m
edic
al
•sp
ecia
list
Goo
d ac
cess
to
•ge
nera
list a
llied
hea
lth/
nurs
ing
staf
f
As fo
r lev
el 4
plu
s:Sp
ecia
list m
edic
al/
•nu
rsin
g/ a
llied
hea
lth
staf
fIn
crea
sed
rang
e an
d •
com
plex
ityEn
hanc
ed d
iagn
ostic
s•
Teac
hing
and
trai
ning
•
role
Av
oida
nce
serv
ices
eg:
•
Resi
dent
ial C
are
Line
As fo
r lev
el 5
plu
s:Re
sear
ch ro
le•
Fully
inte
grat
ed
•am
bula
tory
car
e se
rvic
esFu
lly in
tegr
ated
•
diag
nost
ics
Incl
udes
regi
onal
•
suba
cute
cen
tre/s
ervi
ce
Aged
Car
eG
P/or
prim
ary
care
•
prov
ider
As fo
r lev
el 1
plu
s:G
P an
d sp
ecia
list
•ou
tpat
ient
clin
ic a
t di
scha
rge
hosp
ital
Acce
ss to
gen
eral
ist
•al
lied
heal
th a
nd s
ome
dom
icili
ary
nurs
ing
As fo
r lev
el 2
plu
s:Vi
sitin
g sp
ecia
list
•So
me
hosp
ital
•av
oida
nce/
hosp
ital
subs
titut
ion
Som
e ea
rly d
isch
arge
•
serv
ices
As fo
r lev
el 3
plu
s:Li
nks
with
HAC
C•
Incr
easi
ng ra
nge
and
•co
mpl
exity
of h
ospi
tal
avoi
danc
e/su
bstit
utio
n/ea
rly d
isch
arge
Chro
nic
dise
ase
•pr
ogra
ms
Visi
ting
med
ical
•
spec
ialis
tG
ood
acce
ss to
•
gene
ralis
t alli
ed h
ealth
/nu
rsin
g st
aff
As fo
r lev
el 4
plu
s:Sp
ecia
list m
edic
al/
•nu
rsin
g/ a
llied
hea
lth
staf
fIn
crea
sed
rang
e an
d •
com
plex
ityH
ACC
inte
grat
ion
•En
hanc
ed d
iagn
ostic
s•
Teac
hing
and
trai
ning
•
role
As fo
r lev
el 5
plu
s:Re
sear
ch ro
le•
Fully
inte
grat
ed
•am
bula
tory
car
e se
rvic
esFu
lly in
tegr
ated
•
diag
nost
ics
Incl
udes
regi
onal
•
suba
cute
cen
tre/s
ervi
ce
Out
patie
nts
GP/
or p
rimar
y ca
re
•pr
ovid
erAs
for l
evel
1 p
lus:
GP
and
spec
ialis
t •
outp
atie
nt c
linic
at
disc
harg
e ho
spita
lLi
mite
d ac
cess
to
•ge
nera
list d
omic
iliar
y nu
rsin
g
As fo
r lev
el 2
plu
s:Vi
sitin
g sp
ecia
list
•Ac
cess
to g
ener
alis
t •
dom
icili
ary
nurs
ing
and
som
e al
lied
heal
thPo
st a
cute
car
e –
may
•
be p
rovi
ded
thro
ugh
hosp
ital o
r com
mun
ity
serv
ices
Som
e ch
roni
c di
seas
e •
prog
ram
sSo
me
reha
bilit
atio
n •
prog
ram
s
As fo
r lev
el 3
plu
s:In
crea
sing
rang
e an
d •
com
plex
ity p
rogr
ams
Visi
ting
med
ical
•
spec
ialis
tG
ood
acce
ss to
•
gene
ralis
t alli
ed h
ealth
/nu
rsin
g st
aff
As fo
r lev
el 4
plu
s:Sp
ecia
list m
edic
al/
•nu
rsin
g/ a
llied
hea
lth
staf
fIn
crea
sed
rang
e an
d •
com
plex
ityEn
hanc
ed d
iagn
ostic
s•
Teac
hing
and
trai
ning
•
role
As fo
r lev
el 5
plu
s:Re
sear
ch ro
le•
Fully
inte
grat
ed
•am
bula
tory
car
e se
rvic
esFu
lly in
tegr
ated
•
diag
nost
ics
Incl
udes
regi
onal
•
suba
cute
cen
tre/s
ervi
ce
A p p e n d i c e s
76
Leve
l 1Le
vel 2
Leve
l 3Le
vel 4
Leve
l 5Le
vel 6
Den
tal S
ervi
ces
Scho
ol d
enta
l •
serv
ices
Adul
t den
tal
•se
rvic
esSp
ecia
lty d
enta
l •
serv
ices
Emer
genc
y an
d ge
nera
l •
oral
car
e to
enr
olle
d sc
hool
chi
ldre
nM
obile
or fi
xed
site
s•
Prov
ided
by
scho
ol
•de
ntal
ther
apis
ts a
nd
dent
ists
Prov
ides
und
ergr
adua
te
•cl
inic
al tr
aini
ng in
Ora
l H
ealth
dis
cipl
ines
Min
or re
sear
ch ro
le•
Emer
genc
y an
d ge
nera
l •
oral
hea
lth c
are
to
elig
ible
pat
ient
sM
obile
or fi
xed
site
•Ca
re p
rovi
ded
by
•de
ntis
ts, d
enta
l th
erap
ists
, den
tal
hygi
enis
ts o
r den
tal
pros
thet
ists
Prov
ides
und
ergr
adua
te
•cl
inic
al tr
aini
ng in
Ora
l H
ealth
dis
cipl
ines
Min
or re
sear
ch ro
le•
Prov
ides
gen
eral
and
•
som
e sp
ecia
list d
enta
l se
rvic
es to
elig
ible
pa
tient
sFi
xed
site
•Pr
ovid
es u
nder
grad
uate
•
clin
ical
trai
ning
in O
ral
Hea
lth d
isci
plin
esRe
sear
ch ro
le•
Prov
ides
gen
eral
and
•
som
e sp
ecia
list d
enta
l se
rvic
es to
elig
ible
pa
tient
sFi
xed
site
•Ca
re p
rovi
ded
by
•re
gist
ered
den
tists
Prov
ides
a w
ide
scop
e •
of u
nder
grad
uate
and
po
stgr
adua
te tr
aini
ng in
O
ral H
ealth
dis
cipl
ines
Subs
tant
ial r
esea
rch
•ro
le (o
r res
earc
h tr
aini
ng ro
le)
Spec
ialis
t tre
atm
ent
•in
spe
cific
ora
l hea
lth
disc
iplin
es a
vaila
ble
to
sele
cted
pat
ient
sFi
xed
site
•Ca
re p
rovi
ded
by
•po
stgr
adua
te s
tude
nts
or
regi
ster
ed s
peci
alis
tsSu
bsta
ntia
l res
earc
h ro
le
•(o
r res
earc
h tr
aini
ng ro
le)
Gen
eral
ana
esth
etic
for
•da
y su
rger
y or
long
er
adm
issi
on if
ava
ilabl
eFi
xed
site
•Ca
re p
rovi
ded
by
•po
stgr
adua
te s
tude
nts
or re
gist
ered
spe
cial
ists
Subs
tant
ial r
esea
rch
•ro
le (o
r res
earc
h tr
aini
ng ro
le)
Child
and
Ado
lesc
ents
Men
tal H
ealth
, Ad
ult M
enta
l Hea
lth,
Old
er P
erso
ns M
enta
l Hea
lth S
ervi
ces
Com
mun
ity
men
tal h
ealth
se
rvic
es
No
spec
ialis
t men
tal
•he
alth
pro
fess
iona
ls
avai
labl
e on
site
.As
sess
men
t/tre
atm
ent
•fo
r com
mon
con
ditio
ns
is p
rovi
ded
by
com
mun
ity h
ealth
sta
ff an
d G
Ps
Emer
genc
y se
rvic
es
•ar
e av
aila
ble
from
loca
l ho
spita
ls/ n
ursi
ng
post
s an
d m
enta
l hea
lth
emer
genc
y re
spon
se
line
(24
hour
tele
phon
e lin
e)
As fo
r Lev
el 1
plu
s:Li
mite
d on
site
men
tal
•he
alth
pro
fess
iona
ls,
and
visi
ting
men
tal
heal
th p
rofe
ssio
nals
av
aila
ble.
Sp
ecia
list a
sses
smen
t •
and
treat
men
t is
prov
ided
, plu
s pr
ovis
ion
of a
dvic
e to
fam
ilies
, co
mm
unity
and
hea
lth
prac
titio
ners
. Co
nsul
tatio
n lia
ison
•
serv
ices
are
pro
vide
d
As fo
r Lev
el 2
plu
s:Lo
cal m
enta
l hea
lth
•pr
ofes
sion
als
are
avai
labl
e on
site
dur
ing
busi
ness
hou
rs.
Visi
ting
spec
ialis
ts a
re
•av
aila
ble,
and
may
als
o be
ava
ilabl
e by
vid
eo
conf
eren
cing
.
As fo
r Lev
el 3
plu
s:Co
mpr
ehen
sive
•
mul
tidis
cipl
inar
y m
enta
l he
alth
team
ava
ilabl
e on
site
. Li
mite
d sp
ecia
lists
•
avai
labl
e on
site
in
clud
ing
child
/ad
oles
cent
and
/or
psyc
hoge
riatr
ic c
are
spec
ialis
ts.
Lim
ited
afte
r hou
rs
•se
rvic
es m
ay b
e av
aila
ble.
Se
rvic
es m
ay p
rovi
de
•ed
ucat
ion
and
trai
ning
pr
ogra
ms
and
othe
r se
rvic
es, v
ia v
ideo
co
nfer
enci
ng a
nd
phon
e, fo
r low
er-le
vel
serv
ices
.
As fo
r Lev
el 4
plu
s:Sp
ecia
list m
enta
l •
heal
th p
rofe
ssio
nals
on
site
incl
udin
g ch
ild/
adol
esce
nt a
nd/o
r ps
ycho
geria
tric
car
e sp
ecia
lists
. Se
rvic
es a
re a
vaila
ble
•24
/7 w
hen
requ
ired.
U
nder
take
s a
limite
d •
rang
e of
teac
hing
and
re
sear
ch fu
nctio
ns.
As fo
r Lev
el 5
plu
s:Sp
ecia
list s
tate
wid
e •
serv
ices
pro
vide
d fo
r co
mpl
ex c
ondi
tions
.U
nder
take
s a
rang
e of
•
teac
hing
and
rese
arch
fu
nctio
ns.
Prov
ides
ser
vice
s vi
a •
vide
o co
nfer
enci
ng fo
r lo
wer
-leve
l ser
vice
s.
T i t l e o f c h a p t e r
83
W A H e a l t h C l i n i c a l S e r v i c e s F r a m e w o r k 2 0 1 0 – 2 0 2 0
HP2
978
NO
V’09
243
74
Produced by Health System Improvement Unit© Department of Health 2009