W E L C O M E B A C K

A message from our General Manager

Οver the last few weeks, we are working closelywith industry and health authorities onimplementing our thorough hygiene and safetyplan in accordance with World HealthOrganization measures and the Greek Statedirective.

A number of additional initiatives have also beenadopted, so that our guests feel at ease at alltimes and our employees have a safe workplace.Our new protocol means that some of theservices and facilities may be limited and we willbe updating our online communicationconstantly.

Please find below some useful informationregarding your stay with us.

Dimitris StratikisGENERAL MANAGERAGAPI BEACH RESORT

Dear Friends,

We are thrilled to announce the start of oursummer season 2020, on July 1st!

Our team is working tirelessly to welcome guestsback following the unprecedented times ourplanet has been through.

We have come together to ensure that when weopen our doors, the warm, sincere and heartfeltCretan hospitality remains the same.

Our premium all-inclusiveresort is favored with a generous layout,spreading across 10.7 acres (43.300 m²)in a series of low-rise structures that crawltowards the neighboring sea. Our spacious andairy rooms are dotted around  Mediterraneangardens of endemic flora, lead ing to itsimpressive, long, sandy, and friendly beach ofsparkling-blue waters.

"Our commitment to you isclear: to welcome you in a

safe sanctuary and tocelebrate the ethos

of the Greek summer,together"

Agapi & Costantza Sbokouco-CEOs Phāea Resorts

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Transportationand Arrival

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Company transfer cars & minibuses  arethoroughly cleaned before and after each use,carrying only same room guests Doors opened automatically or by staffImplementation of physical distancing acrossall public areas

Temperature checks is required at the entrance

New check in time at 3pm and check out time at11amComfortable check-in procedures with safedistances, plexiglass placement at the reception& staff PPEContactless payments available Disinfection of all equipment such as room keysand POSSanitizing stations availableVisible safety signageIntensive staff training on PPE use, frequentdeep sanitation and change of equipment

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Contactless check in available via our mobile app

Public SpacesThe use of the protective face mask is mandatory in the following:

ONSITE FACILITIES

main restaurant & buffet shops at the lobby areaoutdoor areas, such as hotel’s alleys leading to restaurants, pools etc.spa & fitness centerelevators any other enclosed or partially enclosed public spaces (including restaurants*)

OFF-PREMISES

In all public spaces outside the hotel premises

*Please note that the face mask is not mandatory for those seating in the restaurants’ & bars’ tables, due to the rearranged seating layout, where safe distancing measures have been applied. 4 seating guests are permitted per table or 6 in case of first degree relatives.

Public SpacesWe have intensified the frequency of deep-cleaning and added a disinfectionprocedure of all common areas; public spaces, guest rooms and to back of houseareas, with an emphasis on high-contact, hard surfaces areas; such as front deskcheck-in counters, door handles, restrooms and dining surfaces.

Additionally, we have rearranged our furniture throughout all common areas andback-of-house to allow for increased spacing.

Visible safety signage is available throughout our public areas.

An enhanced number of sanitizing stations is available throughout our publicareas.

Airy spaces, with fresh air circulating in all indoor spaces and common areas.

All A/C units receive an enhanced maintenance and their filters are regularlydisinfected. Exhaust ventilation systems -24/7 - of restrooms.

All rooms located in the main building, can also be accessed via staircases.

Elevators can be used only by a party staying in the same room. Buttons inside andoutside the elevators sanitized regularly. Sanitizing stations available outsideelevators.

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An enhanced cleaning protocol is implemented byour Housekeeping staff, who will wear the requiredprotective equipment We use the approved cleaning products from globalhygiene expert Diversey™

All A/C units receive an enhanced maintenance and their filters are disinfected before everyarrival

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Our guestrooms, bungalows and suitesare eliminated of all reusable print materialAll in-room information, as well as our menus

Τhe coffee & tea amenity is available in the room,replaced before every arrivalRoom service menu is available via a QR code;orders can be placed by phone (for breakfast only)Laundry service is available; guests will be requiredto contact the reception to place their request

will be available via QR codes & our mobile app

Which restaurants & bars

will operate?

FOOD AND BEVERAGE OVERVIEW

Main Restaurant (breakfast, lunch & dinner)Akrogiali Tavern (lunch& dinner)Piazza d'Italia (dinner)Taka-Taka (street food)1978 Lobby BarBeach BarPool BarRoom Service (breakfast, upon request)

Restaurants &Bars

We will continue to reinforce our internationally recognizedmethods, including Hazard Analysis Critical Control Pointsprocess (HACCP), to manage risk and prevent contaminationof foodA rearranged seating layout has been implemented at allour F&B outletsFrequent disinfection of all high-touch surfaces after eachreservationStaff is wearing PPEGuest hand sanitazing stations located at all venues Visible safety signageDigital menus, available via QR codes or our tabletsContactless payment options availableOur buffet (breakfast, lunch & dinner) is served at the MainRestaurant; cold items are available in single portions andhot items are served by our staffCutlery and tableware are replaced upon every service

Which facilities will

operate?Private BeachOutdoor PoolsSpaGymKids ClubTennisBocce courtShopping

FACILITIES OVERVIEW

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At the Spa, all therapies are available with areservationThe Gym is available at a limited capacity, byappointment only. Fitness & yoga sessions areavailable, by appointment. Disinfection of all gym & spa equipment, as wellas hard-surface areas, such as the spa receptionand lockers, is performed after every useStaff is wearing PPEGuest hand sanitizing stations availableVisible safety signage

The Kids club operates only outdoorsAll activities are adjusted and all equipment aredisinfected after useNo consumption of food or drinks is allowedWe accept a limited capacity of children, upon reservationBaby sitting services operating with protective equipmentand sanitizing protocol proceduresStaff is wearing PPESanitizing stations availableVisible safety signage

Kids Club

Water areasOur Blue-flag awarded, long, sandy private beach, stretches

approximately 218 meters along the coastline of Ammoudara,

Heraklion

Safe distance of 4 metres between each set of sunbeds

Beach towels are provided by our beach crew. Collection of used

Sunbeds are sanitized after every use

Our private beach is supervised by a well-trained beach crew

Watersports are available; operation as per strict safety & hygiene

protocols

towels is performed following strict hygiene protocols

PRIVATEBEACH

OUTDOORPOOLS

Our outdoor pools will be operating, following strict safety &

hygiene protocols

Water quality controls in place

Safe distance of 2 metres between each set of sunbeds

Visible safety signageSunbeds are sanitized after every use

Our pools are supervised by a well-trained lifeguard

Entertainment

Reservation is required. Safety & Hygiene protocols are followed.

BBQ EVENTS AT GAZEBO (upon reservation)WINE TASTINGS, OLIVE OIL TASTINGS, COOKING LESSONSLIVE MUSIC, PIANO NIGHTS, LIVE DUET PERFORMANCESCRETAN LINE MUSIC

Our entertainment continues this year with anenhanced program, including:

Expert Healthcare MeasuresAll employees will have their temperature checked before commencing their shift, as well as suppliers before entering ourpremises.

Our guests will have their temperature checked upon arrival.

We have teamed up with local private medical Covid-19 certified expert Ammoudara Medical Assistance to have availablerequired molecular Covid testing for any guests or employees who may feel unwell or experience virus-related symptoms.

Moreover, we have assigned a designated hotel team, who are supervising procedures, receiving an ongoing certified training.

Our hygiene and safety plan is certified by TÜV Nord organization (Safe Restart Program). An extensive training for our staff has been completed and certified as well.

We are working closely with industry and health authorities on implementing our thorough hygiene and safety plan in accordance ith World Health Organization measures and the Greek State directive.

Expert Healthcare Measures

If you or your family members feel unwell or experience virus-related symptoms,

Our private medical Covid-19 certified expert and our Social Environmental

Health Agent are  available 24-hours to aid our guests

An emergency contingency plan is in place

please contact Reception immediately

What happens if I begin to feel unwell during my stay?

A Restorair Rapid Room Recovery Unit®, using Advanced Oxidation Cell toeffectively mitigate and eliminate viruses and other contaminants and harmful pathogens inthe air and on surfaces, is available at the hotel, in case of a suspicious case.

We are working tirelessly to implement everything for you toenjoy a stress-free vacation, where your peaceof mind and wellbeing are our top priority.

We want you to enjoy the holiday you have so much waitedfor, so we will continue striving to provide the confidenceyou need, but most importantly to offer you a medley ofbeautiful summer experiences and our personalheartwarming hospitality.

We thank you for your continued patience andtrust and look forward to welcoming you to Αgapi Beach Resort.

DIMITRIS STRATIKIS

GENERAL MANAGERAGAPI BEACH RESORT

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SPlease contact us for any questions at any time at

reservations@agapibeach.gr

+30 2810 250502

www.agapibeach.gr

facebook.com/agapibeachresort

instagram.com/agapibeachresort

Official resources

World Health Organization European Centre for DiseasePrevention and Control

Centers for Disease Control and Prevention

National Public HealthOrganization

TÜV NORD Worldwide Ammoudara Medical CenterUniversity of Crete