VOXI:Pricing Guide

Version 1.9

Date:

25 / 07 / 2019

VOXI PlansVOXI Plans are 30-day rolling plans that include unlimited calls texts, picture messages, Social and Chat Passes and an allowance of general purpose data to use within the UK and Europe Zone.

Social & Chat Passes allow you to use unlimited data on a set of mobile applications and websites within the UK and Europe Zone. Please see below what is covered by each pass:

The offer applies to any data usage activity you can do within the apps/websites that are covered by your passes.

Passes are designed to provide confidence and continuity for you to use them for as long as you remain on your VOXI Plan. We expect a growing number of included partners in each of the passes over time, which will automatically become available to you.

There may be some unexpected instances when a partner is unable to continue in the program (e.g., they decide to opt out of the program, they are unable to perform the basic conditions of the program, or they cease operation of their app/service). If these instances do occur, we will inform you of this change in status.

There are different types of VOXI Plans which give you different general purpose data allowances and VOXI extras that give you more flexibility on your usage. Please see www.voxi.co.uk/plans for all available plan and extra options.

• ‘Social Pass’ includes apps and services that have as their main purpose of the sharing of events of daily life with friends, family, and colleagues via a public or private profile. Please see the most up to date partner list here.

• ‘Chat Pass’ includes apps and services that have as their main purpose of text messaging and/or the functionality of similar services (and/or voice calling and/or video calling). Please see the most up to date partner list here.

1. The day a VOXI Plan is added to your account will count as day 1. It’ll run out at 11.59pm UK time on day 30. This is your 30-day period.

2. Your VOXI Plan will renew automatically every 30 days as long as you have registered payment details (e.g. a debit, credit card). If, on the 30th day of your plan, we are unable to take payment, we will make further attempts to take the payment over the following two days. If we are unable to successfully take payment by the end of the 32nd day, your VOXI Plan will be removed.

3. If your VOXI Plan is removed, you will be charged our out of bundle standard VOXI charges for your usage until you add a new VOXI Plan.

4. You can stop your VOXI Plan from renewing at any time and restart it any time at www.voxi.co.uk.

5. You can move to a different VOXI Plan for the next 30 day period at www.voxi.co.uk. The Plan change would then take effect at the end of that 30 day period.

6. You need to have some general purpose data allowance left to enjoy unlimited Social and Chat Passes. If you use up all your data from your VOXI Plan before day 30, you can add a Data Extra to keep using general purpose data or your Passes. However, you will need to have an active Plan at the time of purchase to be able to add an extra.

7. Only content hosted by the mobile applications and websites covered by the Passes qualifies for unlimited use. For example, posts and videos hosted by Facebook are covered under our Social and Chat passes (standard with all plans). However, videos hosted by another organisation that appear on Facebook aren’t covered – unless another pass covers the hosting site.

8. Likewise, if you click on a link that takes you out of an app that is covered by your Pass, that different app or external web content would normally consume general purpose data, unless that different app (or external web content) is covered by another Pass or extra that you’ve opted in to.

9. Your endless social and chat allowances can take up to 48 hours to update on your SIM. If you'd like to start enjoying your passes straight away, simply restart your mobile.

How it worksVOXI:Pricing Guide

Version 1.9

Date:

25 / 07 / 2019

10. We are always looking to enable new content partners to join our Passes. Go to our partner portal to register your interest in becoming a content partner in a current or future Pass category. If your app or service doesn’t fit with any of the current categories, don’t worry. We may add more Pass categories in the future. In the meantime, all apps, services and digital content that fall outside of the Pass categories can still be fully enjoyed by customers on Vodafone’s 4G network via the general purpose data of their Plan.

11. Your allowance of texts and minutes are for use to standard landline numbers (for the UK starting 01, 02, 03), mobiles and voicemail within the UK and our Europe Zone. Calls to other numbers including premium rate and non-geographic numbers are not covered by endless, and will come out of your top up credit.

How it worksVOXI:Pricing Guide

Version 1.9

Date:

25 / 07 / 2019

1. There may be a delay on day 30 before the next VOXI Plan is applied to your account.

2. You can’t transfer VOXI Plan allowances to another plan you have with by Vodafone.

3. Passes will work on non-proxy mode only. If you are using a proxy or VPN tunnels or external (non-Vodafone UK) DNS servers to access apps/ websites, then unlimited data on apps will not be available.

4. Only VOXI mobile products are available on the VOXI base tariff - any other Vodafone pay as you go or pay monthly mobile products are not available.

5. Some apps display additional content such as adverts (picture/audio/ video), extensions or 3rd party content (e.g. location sharing/tracking, GIFs, sticker market, external videos, maps) and use analytics which may come out of your general data allowance.

6. Twitter live streaming, Facebook Messenger voice and video calls, Facebook Gameroom and Viber Public Accounts are excluded and use of these functions will come out of your general data allowance. Making and receiving voice and video calls on Facebook Messenger or WhatsApp is not included in your endless social data.

7. You can tether another mobile device or tablet to your phone, tablet or MiFi device, and enjoy the endless data from the apps included in your passes. Tethering to other devices such as your video game console, TV, or through a smart device such as Chromecast, Roku, or Fire TV Stick, is not included in your passes.

8. We may vary or amend these terms and the service, but if it’s to your disadvantage, we’ll notify you.

Please be awareVOXI:Pricing Guide

Version 1.9

Date:

25 / 07 / 2019

VOXI:Pricing Guide

Version 1.9

Date:

25 / 07 / 2019

VOXI Music & Video Passes:VOXI Music & Video Passes allow you to use unlimited data on a set of mobile applications and websites within the UK and Europe Zone. Please see below what is covered by each pass:

The offer applies to any data usage activity you can do within the apps/websites that are covered by your passes.

Passes are designed to provide confidence and continuity for you to use them for as long as you remain on your plan. We expect a growing number of included partners in each of the passes over time, which will automatically become available to you.

There may be some unexpected instances when a partner is unable to continue in the program (e.g., they decide to opt out of the program, they are unable to perform the basic conditions of the program, or they cease operation of their app/service). If these instances do occur, we will inform you of this change in status.

VOXI Music & Video Passes are available to customers who have an active VOXI Plan. Please see www.voxi.co.uk/plans for the Pass options available to you.

• ‘Music Pass’ includes apps and services that have as their main purpose music streaming. Please see the most up to date partner list here.

• ‘Video Pass’ includes apps and services that have as their main purpose video streaming. Please see the most up to date partner list here.

1. A Music or Video Pass can be purchased on top of any of the VOXI Plans and can be used in the UK or Europe Zone for 30 days.

2. The day a Pass is added to your account will count as day 1. It’ll run out at 11.59pm UK time on day 30.

3. Your Pass will renew automatically every 30 days as long as you have registered payment details (e.g. a debit, credit card). If your payment fails at the end of 30-day period, your Pass will be removed.

4. If your Pass is removed, your usage will be rated as general purpose data and if you have a Plan or a Data Extra, you will start using your Plan’s or Data Extra’s data.

5. You can stop your Pass from renewing and restart it any time at www.voxi.co.uk.

6. You need to have some general purpose data allowance left to enjoy unlimited Music and Video Passes. If you use up all your data from your VOXI Plan before day 30, you can add a Data Extra to keep using general purpose data or any of your Passes. However, you will need to have an active Plan at the time of purchase to be able to add an extra. If you opt out of your Plan and if you don’t have any Extras with some general purpose data allowance, your Passes will stop. You can keep using your Passes by adding a new Plan.

7. Only content hosted by the mobile applications and websites covered by the Passes qualifies for unlimited use.

8. Likewise, if you click on a link that takes you out of an app that is covered by your Pass, that different app or external web content would normally consume general purpose data, unless that different app (or external web content) is covered by another Pass or extra that you’ve opted in to.

9. Your Pass can take up to 48 hours to update on your SIM. If you'd like to start enjoying your Pass straight away, simply restart your mobile.

10. We are always looking to enable new content partners to join our Passes. Go to our partner portal to register your interest in becoming a content partner in a current or future Pass category. If your app or service doesn’t fit with any of the current categories, don’t worry. We may add more Pass categories in the future. In the meantime, all apps, services and digital content that fall outside of the Pass categories can still be fully enjoyed by customers on Vodafone’s 4G network via the general purpose data of their Plan.

How it worksVOXI:Pricing Guide

Version 1.9

Date:

25 / 07 / 2019

1. You can’t transfer VOXI Pass allowances to another plan you have with Vodafone.

2. Passes will work on non-proxy mode only. If you are using a proxy or VPN tunnels or external (non-Vodafone UK) DNS servers to access apps/websites, then unlimited data on apps will not be available.

3. Some apps display additional content such as adverts (picture/audio/video), extensions or 3rd party content (e.g. location sharing/tracking, GIFs, sticker market, external videos, maps) and use analytics which may come out of your general data allowance.

4. Deezer radio and podcast usages are excluded and use of these functions will come out of your general data allowance.

5. You can tether another mobile device or tablet to your phone, tablet or MiFi device, and enjoy the endless data from the apps included in your passes. Tethering to other devices such as your video game console, TV, or through a smart device such as Chromecast, Roku, or Fire TV Stick, is not included in your passes.

6. VOXI Video Pass can be used in our Europe Zone destinations with a fair use of 5GB per month. If you exceed the fair usage policy, then any data usage that would normally be covered by your Pass will instead come out of your inclusive data allowance.

7. We may vary or amend these terms and the service, but if it’s to your disadvantage, we’ll notify you.

Please be awareVOXI:Pricing Guide

Version 1.9

Date:

25 / 07 / 2019

VOXI:Pricing Guide

Version 1.9

Date:

25 / 07 / 2019

VOXI Data Extra:VOXI Data Extra is available to customers who have an active VOXI Plan. Please see www.voxi.co.uk/plans for the Extra options available to you.

1. A Data Extra can be purchased on top of any of the VOXI Plans and includes a general purpose data allowance to be used in the UK or Europe Zone for 30 days.

2. The day a Data Extra is added to your account will count as day 1. It’ll run out at 11.59pm UK time on day 30.

3. Your Data Extra will expire at the end of 30 days or when you consume all of the data allowance.

4. You can immediately purchase another one when your Data Extra expires. You can purchase multiple Data Extras in a month.

How it works

1. You can’t transfer VOXI Data Extra allowances to another plan you have with Vodafone.

2. We may vary or amend these terms and the service, but if it’s to your disadvantage, we’ll notify you.

Please be aware

1. You can’t transfer your International Minutes Extra allowances to another plan.

2. We may vary or amend these terms and the service, but if it’s to your disadvantage, we’ll notify you.

1. An International Minutes Extra can be purchased on top of any of the VOXI Plans and includes a number of international minutes. Please find the list of included destinations here.

2. Once you subscribe to International Minutes Extra, you’ll be able to use the minutes in your allowance to call standard landline and mobile numbers in any of the destinations included. The minutes cannot be used for:⁃ calls to the UK (which includes the Channel Islands and Isle of

Man);⁃ calls to premium-rate and non-geographic numbers;⁃ texts;⁃ picture messages; or⁃ video calls.

3. Usage of international minutes are measured in one-second increments. There’s a one-minute minimum call-charge. Unused minutes from one month cannot be carried over into the next one.

4. The day the International Minutes Extra is added to your account will count as day 1. It’ll run out at 11.59pm UK time on day 30.

5. Your International Minutes Extra will renew automatically every 30 days as long as you have registered payment details (e.g. a debit, credit card). If your payment fails at the end of 30-day period, your International Minutes Extra will be removed.

6. You can’t have more than one International Minutes Extra at the same time or within the same 30 day period.

7. If your International Minutes Extra is removed, you will be charged at our standard VOXI international rates.

8. You can stop your International Minutes Extra from renewing and restart it any time at www.voxi.co.uk–

VOXI International Minutes Extras are available to customers who have an active VOXI Plan. Please see www.voxi.co.uk/plans for details of the Extra options available to you.

Please be aware

VOXI International Minutes Extra:

How it works

VOXI:Pricing Guide

Version 1.9

Date:

25 / 07 / 2019

Our charges for usages outside your Plan and Extras when you’re in the UK:

A minimum one-minute call charge applies and calls are charged per minute thereafter

Cost a minute

National, local (01, 02, 03) and other VOXI and Vodafone numbers

30p

Other mobile networks 30p

Calls to voicemail 30p

Charity numbers starting 0800 or 0808 Free

Freephone (0800, 0808) Free

Decommissioned freephone (0500) 45p

Non-Geographic (08, 09, 118)45p access charge plus a service charge

To Vodafone preferred DQ number (118 881)

45p access charge plus 80p service charge

Personal numbers / calling cards (starting 07 or 070, but not UK mobile networks) (fixed fee in some cases)

45p

Call forwarding services (eg. 07744, 07755) 45p

Video calling to Vodafone mobiles 45p

Video calling to other UK mobiles 45p

Radio-paging services (start 076) 45p per call

VOXI:Pricing Guide

Version 1.9

Date:

25 / 07 / 2019

All bundles include Voice Over Internet Protocol (VOIP).

Where a call originating from a phone is disconnected, the network will initially assume that signal has been temporarily lost – for example, when passing under a bridge or through a tunnel. The connection will be maintained and charged for the first 10 seconds after signal is lost, and if the signal is re-established, the call will continue as before. If, however, you’ve switched off the phone, run out of battery or moved permanently out of range, the charges for that call will include the 10 seconds. In order to minimise the risk of unnecessary charges, you should be careful to end each call correctly as set out in the user instructions for your phone.

Please note you may incur additional charges due to manufacturer specific features on your device Please see your device user guide for more information

Calls to non-geographic numbers beginning 08, 09 and 118 are split into two parts. The VOXI access charge is the cost to connect the call. The cost of this is 45p per minute charged by the second with a one-minute minimum call charge. The rest of the amount is the service charge which is set by the service or organisation you are calling. To find out more, visit www.vodafone.co.uk/ukcalling

UK messaging (message) Cost per SMS

Standard text message (per 160 characters) 14p

Picture messaging (UK up to 300KB) 45p

Video messaging 45p

UK data usage

There are no pay as you go data charges on VOXI plans; you need to buy a VOXI plan or VOXI extra data to keep using data.

VOXI:Pricing Guide

Version 1.9

Date:

25 / 07 / 2019

1. VOXI Plans are available for use in our Europe Zone, at no extra cost. Please see the list of our Europe Zone destinations.

2. If you exceed your VOXI Plan general purpose data allowance while travelling in our Europe Zone, you’ll need to add a Data Extra to keep going.

3. Calls from one of our Europe Zone destinations (for example, France) to any country beyond our Europe Zone destinations (for example, the USA) will be charged at VOXI international rates which vary depending on the country you’re calling. You can check how much you’ll pay here.

4. VOXI plans are not available for use in countries outside our Europe Zone. For usages in these countries, standard VOXI roaming rates apply. You can check how much you’ll pay here.

International rates vary depending on the country you’re calling or sending a text to and where you’re contacting them from. Please see here for current list of countries and charges.

We’ve divided the world into zones which carry different charges. As zones, countries, and charges change from time to time, please check our website before travelling.

Calling abroad from the UK

When you’re outside the UK

VOXI:Pricing Guide

Version 1.9

Date:

25 / 07 / 2019

For the list of destinations in all zones, please see voxi.co.uk/charges

VOXI:Pricing Guide

Version 1.9

Date:

25 / 07 / 2019

Please note: charges for making a call are for calls to the UK, or within thecountry you’re visiting.

* Calls are charged per minute with a one-minute minimum call charge.

Charges for using your phone while roaming from 10th December 2017

UK rates, or usage taken from your VOXI plan or extras

Europe Zone Free 55p

Make a call*(per minute)Zone

Send a text (per message)

Data(per MB)

Receiving a call*

(per minute)

Send a picture or video message

(per message)

60pRest of

World Zone 1

8p 12p 36p

£1.20Rest of

World Zone 2

30p 60p 72p

Rest of World Zone

3£1.80 £1.56

£7.20

X

£1.80

66p

£2.40

Rest of World Zone

4

Airlines

Maritime

60p

Additional charges may apply when calling non-UK numbers – please visit our roaming page here for a full list of charges.

Premium rate and satellite calls are excluded and additional charges (including network handling fees) may apply.

Free calls while in UAE not available.

Use of your inclusive allowance when roaming in our Europe Zone is intended for periodic travel. It isn’t meant for users roaming on a semi-permanent or permanent basis. If you use your inclusive allowance for roaming for a total of 2 months or more during any 4-month period we may charge you for further use or bar your roaming services.

Reference to the UK excludes the Isle of Man and Channel Islands which are not treated as standard UK numbers.

Connect with us:

VOXI - Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN

Registered in England No 1471587

| voxi.co.uk | Endless Possibilities

@voxi_uk voxi_uk voxi_uk voxiuk

VOXI:Pricing Guide

Version 1.9

Date:

25 / 07 / 2019