Volunteer Orientation Handbook

1875 El Prado San Diego, CA 92101

(619) 238-1233 www.rhfleet.org

The Reuben H. Fleet Science Center seeks to inspire lifelong learning by furthering the

public understanding and enjoyment of science and technology.

Welcome Welcome to the Volunteer and Internship Programs at the Reuben H. Fleet Science Center. We thank you for your interest in helping our organization inspire lifelong learning in our community. We sincerely hope that your experiences here will be rewarding, educational and fun! Volunteers and interns play an integral role in the operation of the Fleet and its programs. Our team is made up of over 200 dedicated volunteers and interns (and roughly 100 employees) serving in a multitude of roles, all helping to spark a better understanding and enjoyment of science and technology by the public. We would like to express our sincere appreciation for your interest in our volunteer and intern programs. We couldn't do any of this without your support. THANK YOU for sharing your time and talent with us!

General Information Mission Statement: The Reuben H. Fleet Science Center seeks to inspire lifelong learning by furthering the public understanding and enjoyment of science and technology. Physical Address: 1875 El Prado (at the intersection of Park Blvd. & Space Theater Way) San Diego, CA 92101 Mailing Address: PO Box 33303 San Diego, CA 92163 Telephone: (619) 238-1233 Website: www.rhfleet.org Hours: Open every day, including holidays! We open every day at 10:00 a.m. (exception: 11:30 a.m. on Christmas day). Closing times vary—check our website for updates.

Contacts

Volunteer Programs & Training Manager: Sarah Adams ext. 835 sadams@rhfleet.org

Museum Ambassador Supervisor: Tanja Schroeder ext. 762 tschroeder@rhfleet.org

Exhibits Volunteers Supervisor: Mary French ext. 834 mfrench@rhfleet.org

Volunteer Program Assistant & Interns (Volunteer Station): volunteerservices@rhfleet.org

General Schedule Change Requests: MySchedule@rhfleet.org

The Fleet in a Nutshell

The Reuben H. Fleet Science Center (“the Fleet”) is a nonprofit organization dedicated to inspiring lifelong learning by furthering the public understanding and enjoyment of science and technology. With exhibits to touch, IMAX® films to experience and planetarium shows to watch, the Fleet offers an educational and entertaining experience for visitors of all ages. Located at 1875 El Prado, two blocks south of the San Diego Zoo in Balboa Park, the Fleet features seven exhibit galleries with more than 100 fun hands-on science exhibits, including major traveling exhibitions. The Fleet is home to the world’s first and Southern California’s only IMAX Dome Theater, presenting the biggest films on the planet. Its unique configuration wraps the audience in images and provides the illusion of being suspended in space. Film topics take audiences from outer space to under water and every place in between, and are generally suitable for all ages. San Diego’s only giant Dome Theater showing fantastic IMAX films also plays host to planetarium shows, including the monthly Sky Tonight show, which is led by an astronomer and followed by outdoor telescope viewing, courtesy of the San Diego Astronomy Association (weather permitting). The Fleet is also home to “Kid City,” a colorful, interactive space designed especially for preschool-age children (ages five and under). The Nierman Challenger Learning Center offers the experience of living and working in space. The Fleet Science Center offers public programs and workshops throughout the year including Saturday Science Club for Girls (2nd Saturday each month), Senior Monday lectures and films (1st Monday each month), DNA Day, Nano Day, Green Day and more. Our ongoing Educational Programs bring visitors face-to-face with today’s leading scientists, astronauts and technology innovators. Find unique educational toys, games, books, IMAX DVDs and more in the North Star Science Store. Enjoy sandwiches, salads and healthful treats in Galileo’s Café. The Fleet is open daily at 10:00 a.m., closing times vary. Admission to the exhibit galleries and one IMAX film: Adults: $15.75, Seniors (65+): $12.75, Juniors (3-12): $12.75. For information regarding current admission prices, hours, theater shows and more, please call (619) 238-1233 or visit our website at www.rhfleet.org.

Museum Terms: An Exhibit is a visitor experience that may take many formats such as a display of objects or interactive components; it may include graphic panels or multimedia components. A group of themed exhibits makes up an Exhibition. A Gallery is an exhibition room or space.

Reuben H. Fleet Science Center History 1957 On March 20th, a group of San Diegans met and proposed building a museum of science and industry with a planetarium as the major attraction. In August, they formed the San Diego Hall of Science, which is now known as the San Diego Space and Science Foundation. 1965 Two employees of General Dynamics, Dr. Edward Creutz (the first director of research for General Dynamic’s Atomic Division), and James Crooks, Jr. (an electronics engineer and early Atlas program pioneer) developed and unveiled a model of a planetarium with a revolutionary new concept for the proposed science museum. Departing from tradition, the new concept featured a seventy-six foot dome tilted at a twenty-five degree angle away from the audience. This was to give the illusion of being suspended in space. In addition to facilitating the sensation of space travel for the planetarium shows, the tilted dome also served as the screen for a new motion picture system which was developed for this theater. OMNIMAX (now IMAX) is still the largest motion picture projection system in the world. 1969 The City and County of San Diego, in a Joint Powers Agreement, established the San Diego Planetarium Authority to oversee the issuance of $3 million in revenue bonds for the development of the Planetarium and Exhibits Galleries. In addition, through the Reuben H. Fleet Foundation and members of the Fleet family, $1 million was provided for special equipment in the Space Theater and development of exhibits for the Galleries. 1973 Originally named the Reuben H. Fleet Space Theater and Science Center, the facility opened to the public on March 10th. This was overseen by the San Diego Space and Science Foundation. 1997 On February 4th, ground was broken on an expansion to the Fleet Science Center. 1998 The new facility opened in May 1998 and has 95,000 square feet of floor space, more than twice the size of the original Fleet Science Center. It also included expanded space for educational services including the Nierman Challenger Learning Center, the Fleet Inquiry Institute, and a renovated IMAX Dome theater. 2008 The City of San Diego honored the Reuben H. Fleet Science Center as “Recycler of the Year” in their Waste Reduction and Recycling Awards Program (we also won this award 2009-2010 and the Director’s Recycling Award in 2011). Also in 2008, the Dome Theater was remodeled with sharper images and a specially-designed surround sound system. The theater was dedicated to Eugene Heikoff and Marilyn Jacobs Heikoff. 2009 The Reuben H. Fleet Science Center became the first museum in the United States to offer monthly Spanish-language IMAX film screenings. The new program, “IMAX EN ESPAÑOL,” made its debut with a screening of WILD OCEAN. The shows take place during the third Sunday of every month. 2010 The Reuben H. Fleet Science Center received a LEED Silver Certification for Existing Buildings: Operations & Maintenance, from the U.S. Green Building Council through its efforts to dramatically reduce energy and water consumption. The Fleet now consumes less energy today than it did prior to its 1998 expansion, which doubled the size of the facility. 2012 The Heikoff Dome Theater premiered its state-of-the-art, giant dome screen digital GSX™ system with the show “Black Holes: The Other Side of Infinity.” This technology allows for a more immersive and pixel-perfect experience on the new NanoSeam™ screen.

Reuben Hollis Fleet

Major Reuben H. Fleet was a pioneer American aviator and earned his pilot’s wings in 1917. He was also commissioned by President Woodrow Wilson to

establish the US Air Mail Service. In 1922, he left the Army and a year later founded Consolidated Aircraft in New York. In 1935, he relocated to

San Diego and during World War II his business prospered selling seaplanes and Liberator bombers to the US government and its Allies.

Reuben H. Fleet and his family made the essential gift which brought into being this Science Center and, hence, is the namesake of the

Reuben H. Fleet Science Center.

Fleet Volunteer Positions

Museum Ambassador: An integral part of Guest Services, Museum Ambassadors ensure that guests enjoy their visit and have an excellent overall experience at the Fleet. Ambassadors welcome and greet guests, answer visitor questions, collect tickets, monitor theater shows and galleries, staff the information podium at the entrance, facilitate school groups, and more. Volunteers are asked for a minimum service commitment of six months, with 12 or more hours per month, weekdays or weekends based on volunteer availability.

Gallery Facilitator: Assist visitors in Exhibition Galleries with the goal of piquing curiosity, excitement and interest in our many hands-on exhibits. Gallery facilitators will serve as gallery monitors, science demonstrators, activity leaders, and much more! Through initiating informal conversations with visitors with the goal of increasing their understanding and interest of science, Gallery Facilitators will learn and utilize the inquiry method to engage visitors. Volunteers are asked for a minimum service commitment of six months, with 12 or more hours per month, weekdays or weekends based on volunteer availability. Tinkering Studio Activity Volunteer: Help create an environment where visitors can engage in extended building, experimenting, and an ever-changing array of fun activities designed to spark curiosity and foster creative activity. Tinkering Studio Activity volunteers assist in facilitating playful and inventive activities using science, art and technology. Volunteers are asked for a minimum service commitment of six months, with 12 or more hours per month, weekdays or weekends based on volunteer availability, between 11:30 and 4:00. Education Programs Volunteer: Assist Science Educators with the Fleet’s educational programs and events. Education Program Volunteers assist educators with workshop activities, materials preparation and clean-up, and help supervise students. Volunteers ensure that education program participants have a fun and memorable learning experience. Volunteers are asked for a minimum service commitment of six months with six or more hours per month, as shift are available; shifts vary, primarily on weekday mornings or weekends. Event Ambassador: With an ever-changing environment, assist with exciting special events on an on-call, project-by-project basis. Special events may include: IMAX® film premiers, corporate events, and donor parties, to name a few. Event Ambassador Volunteers are not assigned a regular weekly schedule, but are called upon on an as needed basis for special projects. Volunteers are asked for a minimum service commitment of six months with six or more hours per month, as shift are available; shifts are primarily in evenings and weekends. Department Assistant/Intern: Provides assistance in various departments depending on the volunteer’s interest and experience. Positions are available in the following departments, but not limited to: Human Resources, Volunteer Programs, Marketing, Multimedia Services, Education, Information Systems and Special Events. Volunteers are asked for a minimum service commitment of six months, and to provide three or more hours of service per week, weekdays between 9 a.m. and 6 p.m. The Fleet offers a variety of unpaid intern positions for those interested in honing their skills in a particular area and working toward receiving high school or college credit for their time. Internship time requirements vary based on department and can, generally, be coordinated with school requirements.

Robotics Team Member: Operate Professor Fleet (our bikebot) and the Fleet Flyer (our AR Quadrotor Drone). Volunteers receive training on robot operations and learn short scripts to talk to guests about robotics and Fleet events, generating guest excitement about science. Additional volunteer positions include: Team Mechanic, Robot Developer and more. Summer Camp Counselor: Works directly with students in our summer camp programs, ensuring that they have a fun and memorable learning experience. Camp Counselors provide support for our Science Educators and guidance to our campers. A minimum of two weeklong camps (45 hours) is required, for either the morning or afternoon shift. Shifts are scheduled Monday-Friday from 8:30-1:00 and 12:00-4:30. Summer Camp Counselors must be available for all five days of their assigned camp weeks.

Volunteer Program Policies

Communication Most communication with our volunteers regarding special events, updates and opportunities to volunteer are done through email. Please keep in mind that you will receive weekly correspondence from the science center so please check your email regularly. If you do not have an email address, it is important that you check with the Volunteer Programs & Training Manager periodically.

Absenteeism

If you need to miss a shift or change your schedule, please email MySchedule@rhfleet.org. If you are notifying

us less than 24 hours from your shift, please call the MOD (Manager on Duty) line immediately at (619) 238-1233 ext. 826. Department Assistants/Interns, contact your supervisor directly. Reporting absenteeism allows us to rearrange plans as necessary and lets us know that you’re okay! Resignation If you need to resign from your position, please let the Volunteer Programs & Training Manager know as soon as possible. We appreciate the time and talent you dedicate to the Fleet and understand that sometimes circumstances may require volunteers and interns to leave. Dismissal All volunteer and intern assignments are at-will and can be terminated. Causes for dismissal from the program can be found below in the Behavior and Conduct section. Behavior and Conduct Types of behavior and conduct that the Fleet considers inappropriate and which may lead to disciplinary action are identified below. These are listed to promote understanding of what is considered unacceptable conduct and to encourage consistent action by the Fleet in the event of violations. It is impossible, however, to provide an exhaustive list of all types of conduct that may result in disciplinary action. Therefore, the following contains only some examples of conduct that may lead to the imposition of discipline, up to and including dismissal. Excessive absenteeism or tardiness Volunteer assignment abandonment Theft Use or possession of controlled drug(s) or alcohol (except at an officially authorized social event if you are of

age) while on company premises, while on duty, or reporting to work under the influence of alcohol or any unlawful drugs Failure to observe safety regulations; carelessness or negligence while performing duties Failure to perform work or job assignments satisfactorily and efficiently Malicious or willful destruction or damage to the property of the company, another volunteer, employee,

patron, or any other visitor to our facility Unlawful harassment, including sexual harassment, of another volunteer, employee, patron, or any other

visitor to our facility Fighting or provoking a fight on company premises Violent acts of any kind or any threats of violence (real or perceived) Insubordination Divulging or using confidential company information Refusal to do an assigned job or perform work in the manner described by the Fleet Science Center Disrespect or discourtesy to supervisors, patrons, fellow volunteers, or employees Falsifying, altering, or destroying any company records, including volunteer timesheets

Policies (continued) Harassment The Reuben H. Fleet Science Center is committed to maintaining a workplace free of any form of sexual, racial, or religious harassment or intimidation from any company employee or volunteer, including supervisors or non-employee work contacts. Any form of sexual, racial, or religious harassment is unacceptable behavior in the workplace and is subject to appropriate disciplinary action. Harassment includes, but may not be limited to, conduct that involves unwelcome and unsolicited advances, requests, remarks, or discriminatory tormenting based on gender, race, religion, sexual orientation, age, marital status, gender identification, veteran status, or any other characteristic protected under local, state, or federal law. In particular, harassment occurs if: a) submission to such conduct is an explicit or implicit condition of employment; b) submission to or rejection of such conduct is used as the basis for employment or other personnel decisions affecting the recipient of the behavior; c) such conduct has the purpose or the effect of unreasonable interference with the recipient’s work performance or creating an intimidating, hostile, or offensive work environment. Each member of management is responsible for creating an atmosphere free of discrimination and harassment. You are responsible for respecting the rights of your co-workers and reporting incidents that you perceive as harassing. You also have the right to be respected. If you experience job-related harassment, or believe you have been treated in an unlawful, discriminatory manner, promptly report the incident to your supervisor, the Volunteer Programs & Training Manager or the Sr. Human Resources Manager. The Fleet also prohibits any form of retaliation against any employee or volunteer who, in good faith, reports an incident of harassment, or aids in the investigation of a complaint. Letters of Recommendation and Background Checks All volunteer applicants under the age of 18 are required to submit two letters of recommendation. All volunteer applicants 18 years and older are required to submit to a full background check, at no cost to the individual. Your volunteer position offer is contingent upon the successful completion of a background check. Computer Use Computers are provided in some assignments. Each department will have a different policy on checking personal email during volunteering hours, so please check with your supervisor. Please note that all social networking sites are blocked and cannot be accessed through a Fleet Computer. Neither the internet service nor email system may be used for transmitting, retrieving or storage of any communications of a discriminatory or harassing nature, or which are derogatory to any individual or group, or which are obscene or x-rated communications or are of a defamatory nature, or for any other purpose which is illegal, against company policy, or contrary to the company’s interest. Any volunteer or intern found to be purposefully viewing, retrieving, or downloading any materials that fall under any of these criteria will be dismissed. Parking Volunteers can park in the lot south of the Reuben H. Fleet Science Center. This is a city-patrolled lot and volunteers and interns may receive a parking citation if not parked legally. Individuals cannot park between the hours of 2:00-6:00 a.m. These rules are subject to change without notice. There is also parking available on the street after 9:00 a.m. Please be advised that every Tuesday some of the museums in the park are free to the public. This creates a shortage of available parking. If you are scheduled to volunteer on a Tuesday, allow extra time for parking. Please be careful when walking to your vehicle, especially after dark. If you would like an escort, Fleet staff persons can walk you to your car. Don’t hesitate to ask! Theft and vandalism have occurred (even during the day) in these city parking areas. Please lock your car and don't leave valuables in sight.

The Fleet will not reimburse you for

parking citations.

Policies (continued)

Record Keeping Please sign in and out each time you volunteer. The sign-in touch screen computer is located at the Volunteer Station on the second floor across from the Volunteer Programs & Training Manager’s office. It is important for us to know who is in the building at all times, in case of an emergency or evacuation. Volunteer hours are also reported monthly and are an important part of our grant-writing process. Maintaining an accurate record of your hours is of great importance for this reason, but we also want to be sure to recognize you for the hours you put in! References If you need documentation of your volunteer hours please contact the Volunteer Programs & Training Manager. Requests must be made at least one week prior to your deadline. If you need a letter of recommendation, you may contact your supervisor or the Volunteer Programs & Training Manager, whomever you feel is best to write the letter. If asking the Volunteer Programs &Training Manager, your request must be made at least three weeks prior to your deadline. Supervisor deadlines will vary within departments. Referrals We are always looking for new volunteers here at the Fleet. Please let your friends, families, peers and colleagues know about the variety of volunteer opportunities we offer here at the Fleet! We track volunteer referrals and give incentives for successfully referring volunteers that make the required commitments. We also have volunteer recruitment buttons that you may wear during your shift. They can be found at the Volunteer Station with directions on what to say when someone approaches you about volunteering. These buttons are for day use at the Fleet and should not be taken home. Personal Belongings Volunteers are discouraged from bringing valuables into the Fleet Science Center. The Fleet is not responsible for loss or damage of personal property. Shared lockers for storage of personal items are available at the Volunteer Station. Locks are not provided; you can bring your own lock to use on an empty locker, for the duration of your shift only. There are also public lockers (with locks and keys) available in the T3 hallway; they cost 75¢. Cell Phones Please do not make phone calls, text or use your cell phone during your volunteer shift. If you need to use your phone, ask for a break or wait until the end of your shift. Kindly head to the back offices or outside the building. We ask that you do not make phone calls in public spots throughout the museum. No cell phones are allowed on the floor. Food/Drink Policy There is no food, drinks, or gum allowed on the floor or in the classrooms, except for bottled water with a lid. Breaks You are allowed a 10 minute break for every three hour shift you work. Please check with your supervisor before stepping away from your station for a break. The volunteer and employee break room, the “Green Room,” is located on the basement level and has a vending system with food and beverages available for purchase. To get there, turn right as you exit the staff elevator and follow the signs along the walls. Transferring Here at the Fleet, we have a variety of volunteer positions in all Departments, so there is something for everyone! If you find that your current position becomes unsuitable or your availability changes and comes into conflict with your current position, we can discuss the opportunity to transfer into another position. We ask that you commit 3 months OR 36 hours (whichever comes first) before asking for a transfer. Keep in mind that some positions require an additional interview and all require job specific training.

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Policies (continued) Media All media inquiries, whether in person, on the phone, or in writing, must be forwarded to the Public Relations Manager or the Executive Director. Contact your supervisor immediately if the press is on site or contacting staff or volunteers/interns for statements. They will forward this information onto the PR Manager or the Executive Director. Volunteers/interns must not make statements to the press without the knowledge/permission of the PR Manager or Executive Director. Uniform Policy All volunteers must present a professional image while on duty at the Fleet. Visible tattoos and facial/body piercings are not permitted (other than ear lobes; maximum two per ear). Closed toe shoes are a must. See “Uniform, Dress Code and Grooming Standards” section for complete details.

Fleet Name Badges All volunteers and interns must wear their Fleet name badge while on duty. See “Uniform, Dress Code and Grooming Standards” section for complete details. If your official badge has not yet been completed or you forget your badge, please wear the generic “Volunteer” badge available at the Volunteer Station. If you lose your name badge, please see the Volunteer Programs & Training Manager at your soonest convenience. Safety The Reuben H Fleet Science Center is committed to providing a safe and healthy working environment. The safety and health of Fleet guests, volunteers and employees are of primary importance. In this regard, we make every effort to comply with all relevant federal and state occupational health and safety laws. In line with our commitment to safety and health in the workplace, the Fleet has established an active and ongoing Safety Program. Responsibilities of all volunteers, just as for employees, are: Exercising maximum care and good judgment at all times to prevent accidents and injuries Reporting to supervisors all injuries and seeking first aid for all injuries Reporting unsafe conditions, equipment, or practices to supervisors Observing all safety rules and regulations at all times Exercising maximum care and good judgment in the event of an injury or illness of a guest or fellow volunteer;

and, informing your supervisor or the Manager on Duty immediately in the event of an injury to a guest or fellow volunteer

No job or activity in the Fleet Science Center is so important that it cannot and should not be done safely—free from injury to guests, volunteers and employees. Safety and prevention of accidents is everyone’s responsibility. If you are not sure how to do something, then STOP and ask a supervisor! If you think that an injury may occur from doing something, then STOP and ask a supervisor! Exercise maximum care and good judgment at all times to prevent accidents and injuries. Unsafe acts—such as, but not limited to, doing something without required safety equipment or acts of horseplay—are prohibited.

Remember, safety is everyone’s responsibility, including yours as a volunteer.

Volunteer Perks and Benefits To thank our volunteers the Fleet has created a few perks for you to enjoy. In addition to knowing that you’ve helped the Fleet, please enjoy these tokens of our appreciation. Discounts Volunteers and interns receive great discounts here at the Fleet: Galileo’s Café: 30% off food and drink items. Medium and large fountain drinks, coffee, iced tea and bottled water are 50-75¢, or 35¢ for a “refill” in your own cup/mug. North Star Science Store: 30% off any item with the RHFleet logo, 20% off of everything else. Keep your eyes out for out 40% off Employee and Volunteer appreciation sales that occur throughout the year. Membership Discounts: Great discounts available for membership packages. See discounted membership flier for more information or ask the Membership counter at the entrance. Lectures Volunteers and interns receive free or discounted admission to education programs and lectures. Contact the Volunteer Programs &Training Manager for details or if you would like to attend an upcoming lecture or event. Fun Fleet Activities Volunteers and interns are invited to all of our fun Fleet Staff Events. In the past, these have included the Holiday Party, Summer Picnic, Halloween Haunt, DVD nights on the Dome, Spring Potluck Lunch and Theater Show premiers. Look for invitations in your mailbox, via email or in the monthly newsletter. Star Checks The primary goal of the Star Check system is to give Fleet staff and volunteers the opportunity to recognize the outstanding efforts of their fellow co-workers and volunteers. Any Fleet employee or volunteer is eligible to give and receive Star Checks for performance that is considered above what would normally be expected of someone in her/his position. If you would like to write a Star Check for someone, you will find blank copies at the Volunteer Station counter. Gallery and Theater Show Admission You receive free admission to our Galleries and Theater Shows on days when you are on shift. For example, you volunteer for a Live Sky Tonight Show on July 3rd. As a volunteer perk, you receive Free Admission to our Galleries and Theater Shows on July 3rd, before or after your shift. However, if you would like to visit the Galleries or watch a theater show when you are not on shift, we ask that you pay or use your earned Fleet passes (described on the next page). Green Room A break room, our Green Room, is available to volunteers and employees on the basement level. Tables, chairs and even a couch are set up for you to relax and watch TV before you return to your volunteer shift. To get there, take the elevator across from the Volunteer Station to the basement, turn right and follow the green dotted wall signs that lead the way.

Volunteer Perks and Benefits (continued) Pass Program Each month our volunteers and interns are eligible to earn passes to the Fleet.

Please request your passes from the receptionist during business hours, M-F 8:30 a.m. - 4:30 p.m. You may

request passes during evening and weekend hours by filling out a request form found at the Volunteer Station. The tickets will be placed at Will Call and are usually available the following week.

See the Volunteer Programs & Training Manager for details if you have any questions. We cannot give passes from previous months past, so please remember to pick-up/request your passes on a

monthly basis. Volunteer Celebrations Each Spring, the Fleet hosts a special event to recognize the contributions of our volunteers, either in the evening or as a brunch. Additional celebrations occur during the National Volunteer Week in April. Awards Presented at the Annual Recognition Event Edwin Ogren Volunteers & Intern of the Year Named for a former Fleet volunteer, these three awards recognize those volunteers and interns who have made a significant contribution to the Fleet during the calendar year. Volunteers and Interns are nominated by Fleet employees and selected by a committee. Adult Volunteer of the Year: Our 2012 honoree is Janine Heim, Membership Department Assistant. Youth Volunteer of the Year: Our 2012 honoree is Ivana Diaz, Education Programs Volunteer. Intern of the Year: Our 2012 honoree is Catherine Hunt, Multimedia Services Intern.

Service Milestones Pins are awarded in recognition of reaching the following milestones: 100 hours of service, 250 hours, 500 hours, 1000 hours, 1500 hours and 2000 hours. We also award pins in recognition of service anniversaries, starting with five years and for every five years after that (10 years, 15, 20 and so on).

BASIC At least 12 hours in the previous month

2 Fleet passes

PREMIUM Lifetime total of 72 hours completed and at least 12 hours in the previous month

4 Fleet passes

Radio Channels

Radio Codes

• 1 - General staff—Frontline staff, Receptionist, School Check-in, Special Events, MOD, Exhibits, etc.

• 2 - Custodial staff

• 3 - Special Events staff

• 4 - Engineering staff

•Code 1 - Emergency (life threatening):

•Immediate MOD response required. Emergency situations such as life threatening medical emer-gencies, civil disturbances, bombs, robbery, natural disaster, etc.

•Code 2 - Emergency (non-life threatening):

•Immediate MOD response required. Emergency situations such as non life threatening medical emergencies, civil disturbances, etc.

•Code 3 - Customer service issue:

•Immediate MOD response required. Customer service issues from simple questions to resolving issues.

•Code 4 - Money related issues, change, passports or day passes, etc.

•Code 4 AT - the armored truck is here to pick up

•Code 5 - Custodial assistance (on channel 2)

•Code Little Dipper - Child looking for lost parent.

•Code V - Vomit (on channel 2)

•Code X - Member theater show voucher exchange

•Code Big Dipper - Parent looking for lost child.

• 5 - I.S. staff

• 6 - Spare—to take longer conversations off the main channel

Emergency and Safety Procedures Be knowledgeable of safety and emergency procedures and keep supervisor informed of safety concerns.

First Aid and Medical Emergencies .

These are guidelines for handling medical emergencies ranging from minor to serous injuries.

Minor – Those which can be handled by basic first aid procedures and do not require immediate additional medical treatment or transportation

Procedures to Follow: Volunteers need to ask injured individual if they need any first aid supplies, i.e. Band-Aids, ice packs, and antiseptic wipe. A Basic first aid kit is located at the front ticket counter and in the Human Resources Department (when open). Please alert a staff member if further assistance is required.

Serious/Non-Life Threatening – Those which require immediate medical attention beyond first aid which can be provided at the Fleet Science Center. These injuries do not usually require ambulance transportation. (i.e. ankle sprains, broken finger)

Procedures to Follow: Alert a staff member immediately and notify them of the emergency. Volunteers need to ask injured individual if they need any first aid supplies, i.e. Band-Aids, ice packs, and antiseptic wipe. A Basic first aid kit is located at the front ticket counter and in the Human Resources Department (when open).

Serious/ Life Threatening Injuries/Illness These injuries require immediate ambulance transportation to a medical facility. This section includes, but is not limited to, all individuals with chest pains, breathing difficulties, severe bone breaks, back injuries, severe cuts with uncontrollable bleeding, unconscious person, severe head injury, or any other injury or illness that which may cause the individual to lose consciousness or experience cardiac arrest while in transit to a medical facility. Procedures to Follow: DO NOT MOVE the injured individual unless their life is in danger at that location. Please alert a staff member with a radio immediately and inform them of the situation. If you don’t have a radio, inform your supervisor. Assist staff by keeping patrons away from injured individual.

Earthquakes

Procedures to Follow: During an Earthquake, take cover under a heavy desk, table, bench, doorway (in a structural wall), halls, or against inside walls. Stay away from glass. STAY CALM! Locate a staff member and listen for further directions regarding possible evacuation.

1. Ensure your radio is on channel 1 for further instructions. 2. Begin evacuating patrons from galleries, restrooms, elevators, T3 area and Theater if assistance is required. 3. Direct patrons to the Park Blvd. side of the fountain for further instruction. 4. Evacuate and post outside to prevent re-entry of patrons, staying a safe distance from the building.

1. Ensure your radio is on channel 1 for further instructions. 2. Communicate with the Console Operator on the plan of action. This position should take the lead in the evac-

uation. 3. Evacuate the Theater. 4. Direct patrons to the Park Blvd. side of the fountain for further instruction. 5. Once the Theater is clear of patrons, communicate to the MOD that the Theater has been evacuated. 6. Evacuate and post outside to prevent re-entry of patrons, staying a safe distance from the building.

1. Secure registers and cash drawers. 2. Obtain the two emergency kits from the cabinet inside the ticketing area. The kits should contain: flashlights, medical supplies, pens, comp passes, emergency manual and a current floor staff schedule. Also take the

bullhorn for MOD use. 3. Ensure that at least one cashier has a radio (on channel 1). 4. If it is dark outside, each cashier must have a flashlight. 5. Evacuate patrons from the Rotunda and area Restrooms. 6. Direct patrons to the Park Blvd. side of the fountain. 7. Evacuate and assist with patrons at the designated meeting area. 8. Once at the meeting area, organize the evacuated patrons into two groups for processing of Passes and Refunds.

(Each group will have an emergency kit with the necessary items.)

1. Secure registers and cash drawers. 2. Café Staff should turn off all heating equipment (ovens, toaster, pizza display, pretzel display, etc.). 3. Evacuate all patrons in the immediate area, directing them to the Park Blvd. side of the fountain for further instructions. 4. Evacuate and assist as needed in the designated meeting area.

1. Ensure that the evacuation process is underway. 2. Determine location or cause of alarm. 3. If it is a life threatening emergency, call 911. Provide your name, our address (1875 El Prado) and any pertinent information requested by the operator. 4. Do an “ALL CALL” announcement from the designated station.

“May I have your attention please, this is not a drill, this is an actual emergency. You must evacuate the building immediately. Please proceed to the nearest emergency exit. Do not use the elevators.” Repeat announcement.

5. Physically reach Store and Café to ensure the areas have been evacuated.

Museum Ambassadors & Gallery Facilitators – Zone P1

Theater Ambassadors – Zone P2

Cashiers – Zone P4

Store and Café – Zone P5

Manager on Duty

Emergency Evacuation Procedures

Frontline Staff

6. Evacuate to the designated area and do a roll call on channel 1. Call: Museum Ambassadors, Gallery Facilitators, Ticket Counter Cashiers, Console Operator, Custodial Staff, Reception 7. Contact ADT at (888-238-2666) to ensure they received the alarm. 8. Ensure that evacuated patrons are being helped with refunds or comp passes. 9. Greet Emergency Personnel (EP): Designate another Manager or Lead to monitor rear entrance/ parking lot (with radio on channel 1). Receive EP and establish communication. Inform EP of the floor and location of the emergency. Let EP know where you can be found for further instructions. Join evacuated patrons at the Park Blvd. side of the fountain to assist and wait for communication from EP. 10. If approval to re-enter is given by EP or senior staff member: Staff must enter prior to patrons and return to post. On weekends, holidays and during extended hours, use the card in the emergency kit to contact Dave McGrew, Craig Blower and Traci Whited if they are not already present. Resolve details of re-entry as needed. Work with the Console Operator and the Projectionist to resume IMAX functions. Confirm that all normal building operations are restored. 11. If approval to re-enter is not given by EP or senior staff member: Continue to assist evacuated patrons by the fountain. On weekends, holidays and during extended hours, use the card in the emergency kit to contact Dave McGrew, Craig Blower and Traci Whited if they are not already present. Follow instructions from Emergency Personnel. After all patrons have been helped, obtain the clock out sheet for hourly staff from the emergency kit to indicate their time of departure, with signature.

Emergency Evacuation Procedures

Frontline Staff

Manager on Duty (continued)

Emergency Evacuation Procedures Staff Areas

Rationale: To ensure that each and every employee, volunteer, vendor and guest have evacuated the building in the case of an emergency. To make reasonable accommodations and preparations to promote the timely exiting of all occupants to a safe meeting place. Procedure: When the Emergency Alarm sounds:

Do not panic. Stay calm and proceed to the nearest emergency exit (unless you have been assigned other

emergency duties in advance). In the case of an earthquake take cover and hold on. You should exit only when the shaking has stopped.

Take your purse and/or wallet with your ID. Do not try to secure any other personal items.

Do not shut-off any lights. Leave all doors unlocked and closed as you exit. Most doors have a fire rating that will

assist in slowing the spread of a fire.

Do not use the elevators. The folding pocket doors (where applicable) will automatically close-off access to the

elevators. If you are in an area where the folding doors are in the evacuation route, push the green buttons to open doors. Use caution when opening any door during an emergency.

Once you have exited the building, proceed to the Park Blvd. side of the fountain. Remember to stay a safe

distance from the building (more than 15 feet). Be aware of emergency vehicles and other traffic.

As soon as possible, each Zone Coordinator will take a roll call. If anyone is missing, the Zone Coordinator

should notify the MOD directly or by radio.

Only Senior Staff and the MOD should communicate with emergency personnel. Everyone else should remain in

the designated meeting area. Once the okay is given by emergency personnel, Senior Staff or the MOD will allow re-entry. Employees should enter prior to the patrons. The MOD will announce when it is okay for the public to re-enter the building. The following Zone Coordinators are responsible for sweeping the assigned area in the case of an emergency. Each zone coordinator should have a radio set to channel 1. Emergency Evacuation Zones Second floor – Zone S-1 Craig Blower, Andrea Decker and Paul Siboroski will be responsible for sweeping the following areas:

1. HR and Accounting

2. Exhibits Office and work area

3. Executive area

4. Marketing

5. Conference Room and Board Room

6. Restrooms and Mailroom Reception Area – Zone S-2 Sara Nissen will be responsible for sweeping the following areas:

1. Reception area and Group Check-in Office

2. Client Services Office

3. Community Forum (and Kitchenette)

4. Staff elevator and Locker Room Education Area – Zone S-3 Debbie DeRoma and Mary French will be responsible for sweeping the following areas:

1. Education Offices

2. Learning Labs

3. Rest rooms

4. Challenger Staff (roll call only, do not sweep)

Emergency Evacuation Zones (continued) Basement level – Zone S-4 Dave Miller and Esmeralda Alvarez will be responsible for sweeping the following areas:

1. Asst. Café Manager’s Office

2. Café Warehouse

3. Store Manager’s Office and outer office (Retail Coordinator)

4. Store Warehouse

5. Staff Restrooms

Basement level – Zone S-5 Dave McGrew and Joe Clifford will be responsible for sweeping the following areas:

1. Engineering Offices

2. Loading dock area and hallway

3. Break room and surrounding area

4. Work areas (woodshop and surrounding areas)

5. Exhibits Workshop Basement level – Zone S-6 Allen Lamb and Mike Lawrence (or Projectionist) will be responsible for sweeping the following areas:

1. IS Department

2. Projectionist Office

3. Audio/visual Offices

4. Multimedia Manager’s Office and outer work areas Custodial Office – Zone S-7 John Taylor or staff member will confirm the area has been evacuated There are designated evacuation stations in the staff areas with the following items:

1. Flashlight

2. Emergency procedures

3. List of employees in each evacuation zone 4. Clipboard and pen

UNIFORM, DRESS CODE AND GROOMING STANDARDS

VOLUNTEER PROGRAM

The Reuben H. Fleet Science Center considers it very important that you are well groomed, neat, and dressed appropriately for your volunteer function in order to promote a positive, professional, and identifiable image to our guests, business associates, and vendors. In addition, the dress code and grooming standards for your department limits distractions caused by unprofessional dress while also helping to ensure safety while working. Appropriate dress, grooming, and good hygiene are a requirement of your service with the Science Center. The Fleet reserves the right to modify and update these uniform, dress codes and grooming standards at any time and for any reason as needed for business purposes, and Fleet management is the sole decision maker as to what is considered professional and/or unprofessional. Please consult with your department manager or Volunteer Manager should special

accommodations be needed.

The following uniform and/or dress code, and grooming rules and regulations must be followed at all times for the following positions while volunteering unless otherwise authorized by your supervisor. The uniform for the following positions consists of a shirt with Fleet logo, khaki

bottoms, shoes, hosiery, identification badge, and belt (if applicable).

CLOTHING: ITEM(S): PRESENTATION:

Shirt Official Fleet Logo Shirt Must be tucked in at all times. Undergarment sleeves must not be exposed. Must be pressed and in good repair. No stains, holes, rips, etc. Must be sized and fitted correctly - no baggy or tight shirts

PANTS/SHORTS/CAPRIS/SKIRTS Khaki Pants (Museum Ambassa-dors, Tinkering Studio Volunteers and Gallery Facilitators) Jeans (Education Programs Volunteers)

Must be pressed and in good repair. No stains, holes, rips, etc. Belt must be worn when belt loops are present Must be sized and fitted correctly - no baggy or tight pants. Shorts and Skirts must be no more than two inches above knee.

HOSIERY Socks and Nylons Color should coordinate with clothing apparel.

SHOES Dress, Casual & Athletic Shoes Must be closed-toed. Color should coordinate with clothing apparel. Heel height should be appropriate for job function.

OUTERWEAR Navy Blue or Black Jackets or Sweaters Front Zipper or Buttons.

Official Fleet Logo, Black or Red Fleece Zipper Jacket

Must be solid color. Must be sized and fitted correctly - no baggy or tight jackets. Must be pressed and in good repair. No stains, rips, holes, etc.

ACCESSORIES: ITEM(S): PRESENTATION:

HATS & HEADWEAR Not permitted (except per health regulations for Café).

JEWELRY Rings Bracelets Necklaces Facial Piercing Jewelry (nose, lip, cheek, etc.) Ear Rings Ear Spacers (Plugs)

No more than one ring per hand. No more than one bracelet per wrist. No more than one necklace. Facial piercing jewelry not permitted. No more than two earrings per ear. Must be solid. No holes or graphics allowed.

BELTS Must be a solid color - no prints or graphics. Color should coordinate with clothing apparel. Buckle must be plain and may not be oversized.

SCARVES Not permitted.

PINS & BUTTONS Approved Pins & Buttons Pins may be placed on lanyard - may not obscure ID badge photo or name. Must not pose a safety hazard. Must have prior Volunteer Service and/or department manager approval. Approval will not be given to buttons that are discriminatory, offensive or unprofessional.

ID BADGE Fleet Photo ID Badge - Clip-on Fleet Photo ID Badge - Lanyard

Must be worn on right collar. Must be worn around neck.

LANYARDS Official Blue Fleet Lanyard Fleet Promotional or Recognition Lanyards Non-Fleet Lanyards

Must be worn around neck. Must be worn around neck. Must have prior Volunteer Service and/or department manager approval.

CELL PHONES & PAGERS Not permitted to be worn unless issued for Fleet business.

PACKS, PURSES & BAGS Not permitted.

SUNGLASSES Not permitted.

At its discretion, Fleet management may allow volunteers to dress in a more casual fashion or wear alternate official Fleet promotional apparel and/or accessories. On these occasions, volunteers are still expected to present a neat and professional appearance and are not permitted to wear apparel or accessories that are unprofessional. Management will notify volunteers when alternate dress is in effect.

GROOMING: ITEM(S): PRESENTATION:

HAIR Neat and clean; no extreme hair styles (Mohawks, extreme spikes, carve-outs, etc.) Length/Style must not obscure face, uniform logo or name badge. Dyed/Highlighted hair color should be widely accepted as a natural color. Shaggy and un-kept hair is not per-missible regardless of length.

FACIAL HAIR Clean Shaven Beards Goatees, Van Dykes, etc. Mustaches Sideburns

Neatly trimmed. Neatly trimmed. Neatly trimmed. Neatly trimmed and must not extend below earlobe.

MAKE-UP Please be conservative in your make-up choices and application.

FRAGRANCE Cologne, Perfume, etc. We ask that you use good judgment with application.

FINGERNAILS Natural & Artificial Must be kept clean (except when task does not allow). Must be well kept and trimmed and not be excessive in length. Nail polish should be well-maintained and professional in appearance.

PERSONAL HYGIENE Personal hygiene is an important part of a professional appearance and image. Please maintain good personal hygiene while working.

OTHER: ITEM(S): PRESENTATION:

TATTOOS Exposed tattoos are not permitted and must be concealed. Volunteers with tattoos on arms will be provided with an alternative shirt.