Vo lume 8 : I s sue 4 - December 2014

CONNECT !

CONNECT ! ASSET SERVICES

2

Foreword

Anshuman Magazine

Chairman & Managing Director

CBRE South Asia Pvt. Ltd.

Dear Team,

As per my predictions of a gradual

market recovery in 2014 made in our

Connect edition last December, the

economy has in deed bounced back

with growth rates of 5.7% and 5.3%

during the April–June and July–

September periods, respectively.

Today there is optimism in the market

about a stronger economy and

expectations that the new government

will usher in a period of reforms.

As I reflect on the year gone by, I

notice a number of improvements for

our real estate sector. As our industry

moves ahead with lessons learnt

during a downdraft, so too must our

organization surge ahead with new

learnings into a new year.

I thank you all for your continued

dedication and hard work for CBRE

India, without which we would have

been unable to scale the heights that

we have managed to attain as an

organization this year.

As always, our Asset Management

business too has seen yet another

year of significant growth in 2014.

I end my note by wishing you and

your family and friends a peaceful

and prosperous New Year ahead.

Warm regards,

Anshuman Magazine

Introduction

Rajesh Pandit

Dear Team,

Let me take this opportunity to wish

you and your dear ones a very

happy new year.

With a significant number of key

assignments tucked under our belt

in 2014, the year proved to be a

good one for our Asset Services

team. On that note, I would like to

thank every one of you for your

commitment and dedication

towards the betterment of our

CBRE India family.

Our hard work was also

recognized by industry peers, when

CBRE India’s Asset Services division

was awarded the “Property

Management Firm of the Year

(West and South)” at the Realty Plus

Excellence Awards 2014

celebrations held earlier in Mumbai

this year.

Despite our industry achievements,

we need to underline our current as

well as future efforts at sustaining

the development of our team and

organization. To be able to tackle

tomorrow, we need to stay a step

ahead today. Remember, however,

that each of you is expected to

deliver your work efficiently, safely,

and in compliance with legal

regulations.

This year we had launched our

Compulsory 2014 Compliance

Training for all staff, which was a

success I’m happy to add.

To stay ahead of the curve, as

always, CBRE sets itself apart by

staying committed to ethical

behavior and practices, irrespective

of business repercussions. We, at

CBRE, are always committed to

living up to all expectations of the

ethical code of conduct, globally as

well as locally.

Stay vigilant at all times and report

violations, if any, to the concerned

authorities with immediate effect.

In the area of sustainability too,

CBRE’s involvement demonstrates

that all of us stand united in

upholding environmentally

responsible and sustainability

programs. We have a strong global

network of sustainability and green

building professionals with whom

we share project knowledge and

best practices.

Let us pledge today to service our

clients, while protecting our planet

as well as our brand name and

market reputation with the highest

standards of sustainable practices

and ethical compliance. As

globalization and regional

connectivity reshape the real estate

arena, our clients rely on our ability

to always deliver the best.

As 2014 comes to an end, I would

urge you to reflect on all your

achievements this year; and

motivate yourself for achieving

more in 2015.

Wishing all of you the very best for

the year ahead!

3

ASSET SERVICES CONNECT !

EMERGENCY

PREPAREDNESS

10 Things Every Emergency Preparedness /

Business Continuity Plan Should Include

Many organizations lack an emergency

preparedness / business continuity plan.

When people think of business emergency

preparedness plans, they tend to imagine massive

newsworthy catastrophes like hurricanes, floods,

earthquakes, tornadoes, bombings and shootings.

Although these events are certainly significant in

the scope, but for most organizations the bulk of

business interruption risk actually comes from

more mundane threats like a leaking or bursting

pipe, an internet access outage, or a power outage

caused by an external event.

Emergency preparedness and business continuity is

an organization’s lifeline, without it, a successful

company can collapse in a heartbeat.

Emergency Management Plans should include:

Evacuation floor plans clearly displayed on

each floor. Display of an overall site plan,

including north point and emergency contact

details

Display of a current version of the Annual Fire

Safety Plan.

Maintenance records for Essential Fire Safety

Systems should be readily available.

Consideration of the need for fire first response

training.

Facility evacuation procedures

Clear signage and procedures for building

users.

Routine inspection of emergency evacuation

pathway to ensure no obstructions.

For sites developing or updating their emergency

preparedness/business continuity plans, there are

ten areas that must be considered. An FM

professional plays a significant role throughout this

process.

1. Define Roles – Determine who is responsible

for the formation and execution of the plan.

This is often a role assumed by a facility

management professional and/or a facility

management team.

2. Define Mission-Critical Functions – Prioritize

functions so you can determine which to

dedicate resources to protecting and which

to address first in the case of a failure.

3. Define Risks – Assess vulnerabilities,

especially to mission-critical functions, and

determine their likelihood.

4. Calculate Costs – Estimate the cost of down-

time as well as the cost of preparation and

planning.

5. Monitor – Utilize manpower and technology

to catch disasters before they occur.

6. Communicate – Make sure your post-

emergency communications plan is resilient.

7. Test – Ensure the elements of your plan are

in good working order.

8. Practice – When possible, conduct live drills

and tabletop exercises.

9. Adapt & Adjust – A plan should be an

organic thing, not something you write and

file. Make regular adjustments based on

testing, practice and changing situations and

priorities.

10. Crowd Source – Develop a network of

strategic partners and facility management

professionals that you can go to for advice

when disaster strikes.

ASSET SERVICES

4

CONNECT !

HOUSEKEEPING

ESSENTIALS

(Contributed by: Shujauddin Siddiqui)

Restrooms in commercial facilities are one of the

most important areas facilities need to keep clean

and sanitary. No matter the type of facility, it is

important that housekeeping crews use proper

cleaning procedures and products designed to

ensure the health and welfare of building

occupants and visitors, as well as improve the

facility's image.

To ensure a desirable level of restroom hygiene,

housekeeping managers must consider a series of

procedures and products in restrooms and develop

a cleaning strategy housekeeping crews can use to

address each of them specifically.

Prepare and Protect

The first step in effective cleaning processes is

equipping cleaning crews with the most effective

tools and resources for the tasks at hand. A well-

stocked custodial

Cart/Caddy

containing all

mops, tools,

sponge, nylon

scrubber, power

pad brush,

different colour

code dusters and

ready to use

chemicals in spray gun bottles for smooth

cleaning. Properly set caddy/cart use will save

time, and cleaners should inventory them

regularly.

For cleaners' personal protection, they should use

gloves, gum boots and goggles, and possibly a

mask, depending on the task. Material safety data

sheets (MSDS) for the products cleaners use will list

the pieces of personal protective equipment (PPE)

they should use. Cleaners also should put caution

signs outside of restrooms to alert building

occupants and visitors that cleaning is in progress

and that floors might be wet.

Once crews have the proper tools for the job and

have considered all the appropriate safety

measures, they can begin the cleaning. The

process to improve and maintain restroom hygiene

should start with the application of germicidal

cleaning chemicals, properly mixed in a spray

bottle or as a ready-to-use product. Cleaners must

remember to pre-spray the chemicals on fixtures to

provide the proper amount of dwell time.

While the germicidal cleaning chemicals are doing

its work, the next step is to clean mirrors,

partitions, ledges, edges, dispensers and fixtures.

Cleaners should check the product label to

determine the proper dwell time for specific

restroom components and surfaces.

Cleaners should use separate cloths for plumbing

fixtures and sinks, and they also might consider

using microfiber cloths. These cloths have become

popular and, in some cases, can reduce the need

for cleaning chemicals and the amount of water

required. Cleaners should use disinfecting

chemicals on high-touch surfaces, such as door

handles, flush units, and dispensing systems, again

with proper dwell time.

Proper measurement of the disinfectant is essential.

If cleaners use too much, it can leave a sticky

surface that attracts more soil. If they use too little,

it cannot disinfect properly.

Using Divermite systems/Diluter for a dispensing

system to fill containers takes the guesswork out of

measuring. Managers should monitor these

dispensing systems occasionally to ensure they

actually measure the proper amount of product

into the container.

Soap dispensers, paper-towel dispensers, and

faucets still require cleaning and disinfecting.

Cleaners should inspect paper and soap

dispensers, as well as odor-counteractant units,

and fill them as needed.

Many facilities are using more environmentally

responsible products, which often include such

items as paper towels and toilet paper with

recycled paper content.

Continued on page 5…

ASSET SERVICES CONNECT !

5

Housekeeping Essentials…

But with disinfectant cleaners, managers must be

careful in weighing such claims.

When these jobs are done, it is time for cleaners to

begin work on restroom components that often are

the main culprits in poor hygiene — toilets and

urinals. The cleaning process involves using bowl

cleaners and a brush or swab. Using a swab will

help cleaners reduce the flicking of water that can

occur when using a toilet brush.

The first thing crews should do when cleaning a

toilet is push the water out of the fixture down over

the trap, then apply the bowl cleaner to the swab

and clean the inside of the bowl cavity, including

the flush ring. Cleaners should avoid working on

the outside of the bowl or the seat at this stage.

They already should have pre-sprayed these areas

with the disinfectant cleaner and cleaned them in

the same manner.

Urinals require a similar cleaning method as toilet

bowls, though in most cases, cleaners do not need

to drain any water. Again, they should use a bowl

cleaner only in the cavity of the urinal, not on the

outside. They should pre-spray a disinfectant on

the exterior as a first step, allow an appropriate

amount of dwell time, and wipe it clean as a last

step.

When the cleaner finishes using the bowl cleaner

in the toilet bowl and the urinal, he or she should

flush the unit, rinse out the swab with clean water,

and wipe any spills that might have occurred. In

some cases, the cleaner will need to change the

urinal screen and urinal block.

Bowl cleaners are available in three different

varieties: heavy-duty acid, mild acid, and non-

acid. Managers should choose a bowl cleaner

based on the type cleaning required. In some

cases, very hard water might require heavy-duty

acid, but in most cases, a mild or non-acid bowl

cleaner is adequate.

Mirrors and glass partitions should clean with glass

cleaning chemicals using glass cleaning kit

squeeze & wiper or microfiber glass cleaning

duster.

When cleaners have taken care of the restroom's

mirrors, fixtures, dispensers, partitions, and toilets,

it is time to turn their attention to the floor. Using

the mop and bucket or a flat-mop system, they

must mop their way out of the restroom and allow

the floor to dry. In some cases, using a high-speed

air mover will dry the floor more quickly.

Again, they should use a properly measured

disinfectant cleaner and allow it to dry, which will

give it the appropriate amount of dwell time.

Simply mopping will not get the floor clean or keep

it clean over time. In particular, housekeeping

crews should scrub grouted floors with a machine

using a scrub brush and a

germicidal solution, removing

the remaining liquid with a wet

vacuum.

Managers also can

consider various

sizes of combination

scrubbing machines

that allow cleaners

to apply the

solution, scrub the

floor, and pick up

the remaining liquid in

one operation. Machine-scrubbing restroom floors

are important. The process is time-consuming, but

to keep the restroom clean and hygienic,

managers should strongly consider this method.

Floor drains also can be a source of odours in

restrooms. To prevent this problem, cleaners can

pour a solution of disinfectant and water into

drains. They also should remember to remove the

trash, clean receptacles regularly and replace liner

bags as needed.

The frequency of restroom cleaning will vary based

on the amount of traffic. Restrooms in airports and

generally require more cleaning than those in

commercial office buildings. Whatever the case,

managers need to ensure cleaners monitor the

condition of the restroom to provide the proper

level of hygiene in these areas at regular intervals.

ASSET SERVICES

6

CONNECT !

COOLING TOWER

MAINTENANCE

Heating, cooling, and ventilation (HVAC) consume

large amounts of water in industrial plants, office

buildings, shopping malls, hospitals and other

facilities. Cooling towers account for significant

amount of water consumption in these buildings.

The purpose of a cooling tower is to reject thermal

energy (heat) using the evaporation of water as the

heat-transfer mechanism.

Thermal energy (heat) transfer can only occur if

there is a difference in temperature between two

mediums. Efficient thermal energy transfer also

requires that the heat transfer surface be

maximized.

Cooling towers are designed to take advantage of

these facts – they maximize contact between the

warm recirculating water sprayed onto rough

media (“fill”) or finned heat exchangers and cool

air flowing through the cooling tower. This

maximizes the transfer of thermal energy in the

water to the air. The following section provides as

overview on maintaining water quality and

monitoring the system.

Typical Cooling Tower

Water Quality and System Protection

Water treatment in cooling towers is primarily

directed towards minimizing scaling, corrosion,

and biological growth, while maximizing water

efficiency. Water treatment is always a balancing

act. Measures taken to minimize one parameter

may end up aggravating another (e.g., lowering

pH may reduce scaling while at the same time

increasing corrosion).

Following are the measures which can be taken up

to maintain water quality and system heath.

Maximizing Water Efficiency and Concentration

Ratio (Cycles of Concentration)

Concentration Ratio (also known as cycles of

concentration) is a measure of the relative water

efficiency of a cooling tower. It is the ratio of the

concentration of dissolved solids in the

recirculating water to the concentration of makeup

water. Total dissolved solids (TDS) is the

concentration of minerals in water and is reported

in milligrams per litre (mg/l) or parts per million

(ppm). Since the electrical conductivity (measured

in microseimens, μS) of water is related to its TDS,

it is often used as a measure of TDS. As shown

below, a conductivity controller measures the

conductivity of both recirculating and makeup

water.

The water treatment system in use determines the

ideal concentration ratio, so that water is

conserved while the risk of scale, biological

growth, and corrosion is minimized. Regular

monitoring ensures that this target is maintained.

Minimizing Corrosion

In an aqueous environment, corrosion can never

be completely eliminated, although with good

water quality management it can be substantially

reduced, potentially doubling the life of a tower.

Good water quality management means striking a

cost-effective and environmentally sound balance

between pH, suspended solids, concentration of

various dissolved minerals, additives, and biocides.

Minimizing Scale

The build-up of minerals from re-circulated water

in solid form is known as scale. Scaling can

impede the flow of water in pipes and through the

tower, and coat surfaces which prevents the

efficient transfer of heat. Scaling often occurs at the

hottest surfaces, where heat transfer is most

important, such as inside heat exchangers and

inside the equipment being cooled. Scale

formation can be minimized using a variety of

techniques such as through the addition of anti-

scaling additives such as polymers and

Continued on page 7…

Conductivity of recirculating water (μS)

Conductivity of makeup water (μS)

Concentration Ratio =

7

ASSET SERVICES CONNECT !

Cooling tower maintenance…

sequestering, pH control, and removal of calcium

and/or magnesium ions through water softening.

Minimizing Biological Growth

Biological growth is a concern because it can lead

to increased localized corrosion at the site of

growth and potential health issues. Biological

growth can also reduce heat transfer or airflow

through the tower.

A number of biological control strategies are

available including regular additions of alternating

biocides (to avoid building up resistance to a single

biocide), pH control (high pH can be toxic to most

bacteria), filtration, water treatment, and use of

electrostatic devices which may kill bacteria in the

water. Regular monitoring should be conducted to

evaluate the continued effectiveness of the chosen

strategy.

Minimizing Foreign Matter

Foreign matter such as dust particles, leaves, and

insects are continuously being introduced into the

cooling tower and washed into the sump. This

foreign material may contribute to an increase in

biological growth, both as a food source and as

sites on which to grow, potentially leading to

increased corrosion, reduced heat transfer, and

human health issues. Installing Sidestream

filtration and regular (automatic or manual)

cleaning of the sump can help alleviate these

problems.

Monitoring Your System

By monitoring a building’s cooling system closely,

a system operator can create a baseline for

important parameters to monitor. Good tracking

helps identify opportunities for system efficiencies

while minimizing wear and tear. Monitoring

includes tracking water use and water quality and

ensuring that scaling, corrosion, and biological

growth are controlled.

Monitoring Water Use

The easiest way to monitor water use is to install a

water meter on the incoming makeup water line

and all outgoing water lines. Regular meter

readings allow the technician to track actual water

used by the tower. A meter on the blowdown /

overflow line allows for an even more accurate

tracking of water use by the tower, including the

ability to track overflows due to poorly operating or

out of adjustment fill valves.

Monitoring Water Quality

Conductivity: Conductivity can easily be measured

using an inexpensive hand-held conductivity tester.

pH: Regular monitoring of pH is important to

ensure the water treatment system is maintaining

the necessary parameters

Hardness (Calcium + Magnesium), and Silica:

Regular monitoring of calcium, magnesium, and

silica can be very helpful in keeping track of

scaling potential.

Biological Activity

Biological activity can be monitored both through

direct observation (for algae), and through regular

laboratory testing of water samples

Maintaining Your System

To ensure efficient and continuous operation and

to extend the useful life of the cooling tower,

maintaining and setting-up appropriate water

treatment program should be implemented to

minimize biological growth, scale, solid

concentration build-up, and corrosion.

Setting-up a regular maintenance schedule may

the most cost-effective step you can take to

increase the efficiency and the longevity of your

cooling tower.

The following areas should be inspected weekly

during the operating season:

Exterior structures, Fan blades, Fan belts and

motors, Couplings, Gear lubrication, Water level,

Make-up valve, Float, Safing (baffles), Water

distribution system, Pans, Tower cleanliness, Air

intake screens, Algae growth, Tower fill, Drift

eliminators, Basin, Chemical treatment system,

Tower approach and strainers

ASSET SERVICES

8

CONNECT !

YOUR RESPONSIBILITIES

Given the many duties we have as Facility /

Property Managers, adherence to a few guiding

principles can enhance your effectiveness and

serve as a cornerstone to your success. By focusing

your attention on these fundamentals and

consistently hitting key targets throughout the year,

you will gain credibility and confidence with your

clients. You will also develop a reputation among

your peers and company as a reliable and

dependable leader, a quality that will serve you

well for advancement.

As a CBRE employee you must observe the highest

standards of professionalism and personal conduct

at all times. CBRE considers work rules to be an

important and necessary part of managing our

business so that employees can be treated fairly

while working safely and effectively. Being at Client

facilities you hold a significant position and have

certain responsibilities regarding conduct,

attendance, dress, vendor & client management.

We want you to become familiar with your

responsibilities in performing your role with pride

and excellence. Within this edition of connect you’ll

find overview on various activities that we as a

team should undertake in the course of our duties

and responsibilities.

Some important activities have been highlighted

here, but as you are aware, this platform is not

enough to cover the entire gamut of scope.

It is expected that you to undertake these and all

activities with utmost professionalism.

The following highlights your responsibilities in the

areas of providing best in class Facilities & Property

Management services:

Act as the brand ambassador for CBRE as

also represent CBRE with various vendors.

Have an impeccable behavior in dealing

with clients, vendors, and people of all

nature when representing CBRE.

Dressed neatly and formally at all times

when meeting clients and representing

CBRE, adhering to the dress code.

Ensure that you adhere to the policies of

the company and understand rules and

regulations as stated in the Asset Services

Employee manual.

Be available at all times to the client and

the CBRE team. This means being

reachable on handphone at all times and

able to physically be present at times of

emergencies / incidents including odd

hours at the spot of emergency.

Lead by example and be a role model for

team members.

Have a keen eye for detail.

Be well-versed with

the Employee

manual and be

able to guide

subordinates on it.

Maintain

cooperation and

positive relations

with Client, onsite

management team,

vendor staff and

other service

providers.

Review and revise

programs in areas

of responsibility to ensure compliance of

operations, regulations, policies, plans and

procedures

Assist with planning, preparation and

execution for any special event being

organized at site.

Expected to upgrade self-knowledge on

various aspects and be able to guide the

team.

9

ASSET SERVICES CONNECT !

WORKPLACE

SAFETY

When you think of workplace hazards, you might

think of a worker in a manufacturing plant

surrounded by large machines and heavy

equipment, and all of their associated hazards. It

is often thought that workplace hazards

automatically disappear at the office door.

Unfortunately, this is not true. It is not unusual to

hear of an office employee tripping over a

computer cord or straining his/her back while

moving a piece of office furniture. An office

setting has its share of safety hazards. What can

be done? This section of the newsletter will

provide an overview of the safety precautions to

be taken while you perform your regular duties.

Electrical Safety

Do NOT run extension cords across pathways,

under carpets or above ceilings, do not use

damaged cords.

Inspect all electrical appliances/fittings prior to

use.

Do not reset circuit breakers unless you know

where the fault lies.

In case you sense danger, maintain distance

from electrical source, don't investigate

without protection

Plug in/out appliances into the socket with the

power switch in off position

Know the location of the isolation breakers.

Fire Safety

Know the location of fire safety equipment in

your facility

Fire requires Fuel, Heat and Oxygen to

sustain, eliminating any one will help stop the

fire.

Prevention is better than cure – Store

Hazardous material properly and reduce

quantities to essential, keep exits clear, clean

oil/grease spills immediately, don't store

material in AHU rooms.

Permit to Work

Do not start work on any electrical

appliance/equipment without a work permit

A work permit should be valid only for a

particular duration and work.

Intimate effected persons prior to start of work

First Aid

Be prepared for emergencies— it could save

someone’s life.

Know basic first aid - You may be the only

person when an accident happens.

Call for help immediately and then attend to

the victim.

Know the locations of the first aid box and

numbers of emergency medical support

LOTO (Lock out, Tag Out)

LOTO is used to prevent accidental release of

energy which could be in form of Electrical,

Thermal, Mechanical

Understand LOTO procedure thoroughly—

someone’s life may depend on it.

Only authorized personnel should carry out

LOTO

PPE

Hands are the most common body parts to get

injured—using right Personnel Protective

Equipment (PPE) can help protect you

Know the Hazards at work and what work will

need PPE

Choose the right gloves for the work being

undertaken

Inspect PPE before and after use and report

defects immediately

Use Eye protection wherever possibility of

material splashing, drifting or flying into your

eyes

Use Ear defenders when near DG sets/

Chiller.

Wear safety shoes when working with

electrical appliances

Office Ergonomics

Pay attention to your posture

Use wrist supports

Do not twist your neck

Adjust monitor height so that the first line is

just below eye level

Adjust your chair so that you get adequate

back support.

ASSET SERVICES

10

CONNECT !

COMPLIANCE

(By Rudra Bhattacharjee)

What is Compliance?

In a regulatory context, Compliance is a prevalent

business concern because of numerous and ever-

increasing number of regulations and a fairly

widespread lack of understanding about what is

required for a company to be in compliance with

new Law / legislation. With Globalization, this

requires compliance to not

only local laws but

also the laws of the

land where the

company was

incorporated /

Listed /

Controls. Also,

this refers to

adherence to the

laid down company

policies and

procedure.

If simple terms, these are code of conducts /

guidelines established by regulators / Government

/ Companies to promote fair and ethical dealings

in all areas.

Who Is Responsible for Compliance and

How does it help in our business?

Each one of us is responsible to uphold the highest

standard of Integrity and ethics. Let us strive to be

role models for those around us. So, we collectively

stand as guardians of our culture. This is a joint

responsibility to be taken very seriously. As you

know the success of our business depends on the

trusts with client and even a small slip can be very

costly and erode the client’s confidence forever.

However doing the right things and adhering to

our standard of business practice (SOBC) diligently

will ensure our success.

How do you identify a Compliance Issue?

Whenever faced with a situation just stand in front

of a mirror, place your hand on your heart ask

yourself three question (A) Is this Legal? (b) Is this

Ethical (c) Is it in accordance with SOBC and does

it complies with RISE (Respect Integrity service and

Ethics) Values?

You will definitely get your answer. However In

case of dilemma please reach out to the

management / HR / Compliance for advice. Let’s

be sure before we do anything rather be Sorry

Later.

Gandhji said, “Bura mat Suno, Bura Mat Dekho,

Bura Mat Karo”. Let’s imbibe this philosophy by

Bura mat karo and inform your manager, senior

management, HR, Compliance if you hear or see

anything “Bura”

Focus Areas

As you all are spread across country and

substantially based at client location, you are our

torchbearers to the external world and have direct

interface with the client. Please take ensure

adherence to

i. Anti-Corruption Policy

Neither take nor Give Bribes / Gifts that can

be construed as Bribes

ii. Gift and Entertainment Policy

Consider Reasonability before accepting and

giving gifts and ensure declaration in

prescribed form

iii. Conflict of Interest

Ensure that you declare conflict of interest to

client both personal (e.g. recommending any

concern / suppliers / vendors where there is

CBRE benefit / personal interest of employee

i.e. concern owned by relatives

iv. Harassment free Workplace and speak up if

you face harassment / observe harassment.

Continued on page 11…

11

ASSET SERVICES CONNECT !

How long have you been with CBRE?

In my ninth year with the Company

Where are you from?

From the beautiful valley of Kashmir

What are you addicted to?

My family

What is your idea of fun?

A holiday with my family in Goa

What do you like most about your job?

New challenges to handle every day

Who inspires you and why?

My Father – his simplistic approach towards life and standing by

values and principles in the most testing times

The one food you can never say no to….

Mutton Roganjosh

If you were invisible for a day you would …..

Get inside PM Modi’s head

Dinner with Kareena, Katrina or ………

Michelle Obama

Your favourite poison…

Black Label

Music, you can’t get off your head…

Jagjit Singh’s compositions of Mirza Ghalib

If you could play any character in a movie, which one would it

be…

M K Gandhi

Where would you like to go for a vacation?

Switzerland

Which book that you have read would you recommend to your

colleagues?

Roots by Alex Haley

Who’s your favorite superhero or cartoon character?

Phantom – The ghost who walks

What is your favorite quote or saying?

The woods are lovely, dark and deep, but I have promises to keep

and miles to go before I sleep……

Compliance….

CASE ARCHIVES

Use of Client Couriers for Personal Use

An employee observed a manager using the

client's Courier to send personal mail. The

employee entered her observations anonymously

about the manager on the Ethics Point website.

Investigation

Upon review of the shipping records from the

courier company, it was determined that the

manager had been using the client's courier as his

personal post office. The manager had charged

hundreds of rupees of shipping for over a year.

Just as bad, his conduct encouraged his employee

to ship personal items on the client's charge

number as well.

Disciplinary action: - The manager was dismissed.

The manager's employee received a written

warning.

Policies: Our clients place tremendous amount of

trust in our services and our people. We have a

duty to protect all client information, whether

personal, confidential, and financial in nature.

Please see Policy 5.5 Information Asset Protection.

Further, it is critical that all of our managers lead

by example and support our values in word and

indeed. This manager violated that special trust

and used his access to the client's accounts for his

own personal benefit, thereby encouraging his

employees to do the same.

In case you have any questions. Please feel free to

reach out to Rudra Bhattacharjee at

rudrasagar.bhattacharjee@cbre.co.in or write to

assetservices.india@cbre.co.in

Samit Kaul

Unplugged

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WISHING THE ENTIRE CBRE TEAM

A JOYOUS & PROSPEROUS

‘CONNECT’ is a publication of CBRE South Asia Pvt. Ltd. and is intended for internal distribution only. Any external

use or distribution of the materials contained herein is prohibited without the express approval of the company. Please

direct questions, comments and story ideas to assetservices.india@cbre.co.in

2015