VoIP by Packet8

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Packet8 Virtual Office – Call Queuing

Call Queuing Packet8 Virtual Office Call Queuing feature will allow customers to place their callers in a queue while they wait for the next available agent or representative.

This feature is ideal for the small business that receives incoming calls into functional areas such as sales, technical support, customer service and much more.

What is Call Queuing?

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Call Queuing Competitive Positioning

Packet8 can now compete with our competitors with also offering Call Queuing. Packet8 will be in a very good position with pricing and features. $6.99 for 6 queues, plus .01 per minute or prevailing toll free rates

Vocalocity offers 14.99 + $0.03 per min

Aptela offers $100 per month (1-5 users) / $75 additional (10 Users)

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Call Queuing Definitions• Call Queuing: Price $6.99 per month Up to 6 Queue Groups

Maximum calls reached options are voicemail, another queue Queue Max 1-20 Callers per Queue Group

Setting for number of callers allowed in queue Up to 10 Agents per Queue Group

Call waiting will be disabled for all queue calls Free Voicemail per Queue Groups

Voicemail and or notification to email is included. Auto Login of members

No log out option Wrap-Up Time (5-60 secs) (Default 15) not available in CRM.

Currently set by support Ring Pattern is Cyclic only.

10 seconds per agent Prompt will play to customer every minute to stay in queue or option to go

to Voicemail Caller ID and Name or Caller ID and queue name displayed to VO phone Local Outlook works with inbound queue calls

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Call Queuing Limitations

• Number of rings per agent can not be set. Default is 10 secs.

Queue cannot be accessed thru the AA.– Calls can only be received from a queue virtual number or toll free

number

• Music cannot be branded. • 10 seconds per agent is a fixed setting in the queue• If someone misses a queue call do they do NOT get

logged out

• There are no reports on any except on the inbound queue DID

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Call Queuing Behavior

Each Extension will ring 2 times (10secs) before going to next ext.

Customer waiting in queue can opt to go to Queue Group Voicemail Go to voicemail or stay in queue option will play every 1 minute

Customer will go to voicemail or another queue if Max Calls in Queue is exceeded. (e.g. Max Queue = 5; 6th caller will go to voicemail or another queue)

If a customer calls a Queue Group when nobody answers each extension , calls will be automatically routed to voicemail. Fixed setting

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Packet8 Virtual Office – Call Queuing

Additional Queuing Plans

Plan Price Activation Fee

Product ID Per min Charge

Call Queuing* 6.99 9.99 VOSVC0024 N/A

Queue Virtual Number 4.99 9.99 VOSVC0025 1.0

Queue International Number 9.99 9.99 VOSVC0026 1.0

Queue Toll Free Number 4.99 9.99 VOSVC0027 4.5

Queue Toll Free Virtual Number 1500

39.99 9.99 VOSVC0028 2.9


169.99 9.99 VOSVC0029 2.9


339.99 9.99 VOSVC0030 2.9

*Call Queuing must have a Queue Virtual or Toll number assigned.

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IP Phones

53i

55i

57i CT

560M

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Introducing an Expanded IP Phones Portfolio –Packet8 675xi Series

The Packet8 new IP phone series incorporates:

• Combined DTA and phone in one device with enhanced phone and network

features

• Enhanced VO services you can’t get from Fanstel phones;

– Intercom,

– Corp dir listing,

– Shared line appearance

– Call waiting appearance

– Hosted Key System

• Full-duplex speaker phone

• High resolution and larger LCD displays on certain models

• Additional programmable function keys available

• Power over Ethernet (PoE) ready

• Expansion modules for console and reception functions

53i

55i57i CT

560M

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IP Phone Opportunities

• Existing companies with Key telephone systems (KTS)– 15m companies with KTS systems in the US– Intercom, Shared Lines,

• In the Service Vertical Market - e.g. Auto dealership, doctor, legal, retail, warehouse, trucking, dispatch, taxi, etc. – These environments typically will use intercom and shared line

appearance functions

• Selling the phone along for Key features, with our Call Queuing and voicemail features provides a great value proposition for customers

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Packet8 Virtual Office 675xi Series IP Phone

New Features:

Intercom

Corporate Directory Integration

Shared Lined Appearance

Call Line Appearance

Key System Features

Power over Ethernet

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What is a Key System

• Key systems are the most basic business phone systems available differing from a PBX by call routing and features

• Key system behaviors are identical to multiline phones – Higher end systems benefit other applications like voicemail, ring groups,

basic auto attendant and sometimes call queuing.

• Primary needs of a key system is all phones ring and share a line• User picks up phone and services a customer or finds out who it is

for, then intercom that person to pick up that line– Very inefficient but in a live service or answer environment customers want

the phone to be answered.

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What is Intercom?

•All Packet8 IP phones in the Virtual Office system may place an intercom call to another telephone for auto connect conversations.

•Intercom connect remote party, 2 way speech turned on then remote phone goes back to idle when disconnected

•Busy intercom extension get a busy signal

•No call waiting behavior

•Does not intercom a group

•Cannot intercom all extension

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What is Corporate Directory?

•All Packet8 675xi series IP phones allows user to easily access to an on net corporate contacts list through the search function

•incoming callers id found in the directory are automatically translated showing the contact name instead of the number.

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What is Shared Line Appearance?

•All Packet8 675xi series IP phones will support up to 9 shared appearance lines.

•This allows a group of people to share lines and pick up a ringing shared line

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What is Call Line Appearance?

• Now the IP Phones call waiting calls roll up as additional lines.

• Now visual indication of call waiting, hold and calls ringing

• Roadmap is to allow 3 call waiting to be controlled from the web and voicemail

• Phase 2 will be able to program the phones softkey to display all extension BLF to see when an extension state

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Power over Ethernet

• The IP phones will retrieve power from a powered network with the optional PoE cable

• Benefits include single wire to the desktop

• Old Fanstel phones had a power for the DTA and Power for the phone plus analog cable and ethernet cable

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Packet8 6753i• 3 call appearance lines with LEDs

– For call waiting or shared line plans

• 4 programmable keys with LEDs

• 3 lines LCD screen (smaller than Fanstel)

• Intercom

• Network Corporate Directory Look Up

• Multi-line shared appearance options

• Full-duplex speakerphone

• Dual 10/100 switched Ethernet ports

• Headset support with built-in amplifier

• Power over Ethernet 802.3af ready

– Cable not provided• Expandable up to 3 536M modules

– Only offer direct from supplier• $129.99 with 1 year commitment

– Cancellation fee $59– Plus plan monthly not available– Shared line plans offered

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Packet8 6753i Physical Attributes

Navigational keys

HAC Handset

Goodbye

Hold

Redial

Volume Control

Full duplex Speakerphone

Service

3 Lines LCD

3nd call waiting or 2st shared line appearance

Mute

Message Waiting Lamp

4 programmable keys with LEDs plus SAVE and DELETE functions

Speakerphone / headset toggle


Primary Line and 1st call appearance

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Packet8 6755i

• 4 call appearance lines with LEDs

– For call waiting or shared line plans• 6 state sensitive softkeys with LEDs

– Same programmed features as fanstel for idle and connected features

– Reprogrammable up to 26 functions• 6 programmable keys with LEDs• Graphical LCD screen

– 144 x 75 pixels– X lines

• White LED backlight• Full-duplex speakerphone• Intercom• Network Corporate Directory Look Up• Multi-line shared appearance options• Dual 10/100 switched Ethernet ports• Headset support with built-in amplifier


– Cable not provided• Flash programmable• Expandable up to 3 modules (536M, 560M)• $199.99


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Packet8 6755i Physical Attributes

Navigational keys

HAC Handset

Goodbye

Hold

Redial

Volume Control


Service

Large 8 lines backlit LCD screen

6 dynamic context-sensitive softkeys

Mute


6 programmable keys with LEDs

headset / handsfree

• Modular headset connector

• Dual 10/100 switched Ethernet ports

• Power over Ethernet (PoE – 802.3af)

• AC adapter (included)

• Supports desk (4 positions) or wall installation

3rd call waiting or 2nd shared line appearance



4th shared line appearance

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Packet8 6757i CT

• Cordless mobility– Radio transceiver and antennae integrated in phone– WDCT 2.4 GHz ISM band compliant & license free– WDCT link from handset to desktop phone; SIP from

desktop phone outward over IP– Up to 4 handsets per base– 300,000 sq. ft. coverage area

• Cordless handsets support:– Intercom– Headset– Vibrating Alert– Backlit keypad and x line LCD– 15 programmable function keys

• Supports two simultaneous calls – One on base, one on cordless handset

• Executive phone with cordless mobility phone • 4 call appearance LEDs

– For call waiting or shared line plans

• 12 softkeys with LEDs– Programmable up to 26 functions

• Graphical LCD screen– 144 x 128 pixels

• White LED backlight• Full-duplex speakerphone• Dual 10/100 switched Ethernet ports• Intercom• Network Corporate Directory Look Up• Multi-line shared appearances• Headset support with built-in amplifier


– Cable not provided

• Expandable up to 3 modules (536M, 560M)• $349.99


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Packet8 6757i CT Physical Attributes

Navigational keys

HAC Handset

Goodbye

Hold

Redial

Volume Control


Service




6 static softkeys keys with LEDs

• Modular headset connector• Dual 10/100 switched Ethernet ports• Power over Ethernet (PoE – 802.3af)• Built-in antenna and transceiver• AC adapter (included)• Supports desk (4 positions) or wall installation

headset / handsfree




3rd shared line appearance

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Talk/Hold


Goodbye

Function key

RedialMute

• 2.5 mm headset connector

• Charging Cradle

• AC adapter (included)

• Belt Clip

• Vibrating alert

• Cordless mobility– Radio transceiver and antennae integrated in phone– WDCT 2.4 GHz ISM band compliant & license free– WDCT link from handset to desktop phone; SIP from

desktop phone outward over IP– Up to 4 handsets per base– 300,000 sq. ft. coverage area

• Cordless handsets support:– Intercom– Headset– Vibrating Alert– Backlit keypad and x line LCD– 15 programmable function keys

• Supports two simultaneous calls ???– One on base, one on cordless handset

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675xi Series Expansion Modules• Scalable to 3 expansion modules per phone• Power direct from phone

– No external power adapter required

• Programmable features– Line, speed dial, Shared Line, DND– Up to 50 Shared lines per phone

• 536M expansion module $149.99– 36-keys with LED– Paper strip labeling– Supported on 6753i, 6755i, 6757i CT

• 560M expansion module - $199.99– 60-keys with LED (3 pages of 20)– Self-labeling LCD backlit display– Supported on 6755i, 6757i CT

• Application: the Mobile Receptionist– Combine the 6757iCT with a console.

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Packet8 675xi Series Service Plans

Plan Price Fees Activation Per min charge Type

Unlimited Extension $49.99 E911+RRF+USF $39.99 N/A Existing Service

Metered Extension $24.99 E911+RRF+USF $39.99 250 mins, 2.9/min Existing Service

Global Extension $79.99 E911+RRF+USF $39.99 N/A Existing Service

IP Phone Basic Plan $4.99 E911+RRF+USF $39.99 5.9 cents New Service

Plan Price Fees Activation Per min charge Type

Shared line Unlimited Extension

$49.99 E911+RRF+USF $39.99 N/A New Service

Shared Line Metered Extension

$24.99 E911+RRF+USF $39.99 250 mins, 2.9/min New Service

Shared line Global Extension

$79.99 E911+RRF+USF $39.99 N/A New Service

Non-Shared line Service Plans

Shared line Service Plans

•Same T&C terms and cancellation fees apply to the Shared Line Extensions•Shared line extension will only allow one concurrent call

Note: When ordering an IP phone, you must order one of the non-shared line plans per phone and then you can order shared line plans.

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3rd shared line appearance

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Plus Plan Pricing

Product ID Plan Price

VOSVC0101P0153 6753i Unlimited Extension Plus $59.99

VOSVC0102P0153 6753i Metered Extensions Plus $34.99

VOSVC0104P0153 6753i Global Extension Plus $89.99

VOSVC0101P0154 6755i Unlimited Extension Plus $64.99

VOSVC0102P0154 6755i Metered Extension Plus $39.99

VOSVC0104P0154 6755i Global Extension Plus $94.99

VOSVC0101P0155 6757iCT Unlimited Extension Plus $74.99

VOSVC0102P0155 6757iCT Metered Extension Plus $49.99

VOSVC0104P0155 6757iCT Global Extension Plus $114.99

VoIP by Packet8

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