7/28/2019 Voice Verification Brochure

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Reduced costs: With the increased automation and reduced handle time in call centers companiesbenefit from cost advantages and save agents for more important tasks.

Improved security: Since voice is as unique as fingerprint and retina, Voice Verification provides anaccurate safety measure that successfully combats fraud and identity theft. It also acts as additionalsecurity layer for highly sensitive operations by working in conjunction with other security methods.

Enhanced customer experience: Rather than dealing with traditional methods such as PINs,passwords and challenge questions, customers can easily access call centers by using voiceprints.Thus they can conduct accurate transactions which result with improved customer experience.

Low false acceptance & false rejection rates

Language independent

Easy integration with IVR platforms, back-end enterprise systems and databases

ITU Ayazaga Kampusu Koru Yolu ARI-2 Binasi A Blok No: A4-4 34469 Maslak-Istanbul-Turkey

T: +90 (212) 286 25 45 F: + 90 (212) 286 25 47 www.sestek.com.tr sestek-info@sestek.com.tr

Features

As privacy and security of customers become more importanteach day, corporations apply for advanced security measures.Since conventional security measures such as PINs, passwordsand challenge questions are no longer enough to hinder thegrowing incidence of fraud and identity theft, voice biometricsarise as an effective solution.

Benefits

Sestek Voice Verification is deployed in 2011 at Avea call center, one of the leading GSM vendors inTurkey. Today more than 1.000.000 successful voiceprint enrollments have realized by the system, andthe number of enrollments is increasing each day. After the deployment of the system, lengthy manualauthentication process has reduced significantly.

Sestek Voice Verification is deployed in 2012 at DenizBank call center, one of the leading banks ofTurkey. With this project which is the first voice verification implementation of Turkish banking industry,DenizBank customers are able to reach call center by using their voiceprints and complete their transactionssecurely and easily.

Success Story

Sestek Voice Verification is a biometric speaker verification system that answers the security needs of

institutions by providing high levels of security measures and reducing costs. With its language andaccent independent structure, Sestek Voice Verification provides secure, efficient and convenient methodto verify a speakers identity.

Voice Verification software lets companies to provide securely access to call centers over the phone bycreating individual voiceprints to authenticate their callers by the characteristics of their voices. Customerscreate their voiceprints easily by saying the pass phrase three times. After the enrollment, customerscan enter the system by speaking the pass phrase once in their following calls.