Voice Logger - *astTECS
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ISO 9001:2008 Voice Logger www.asttecs.com
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Transcript of Voice Logger - *astTECS
ISO 9001:2008
Voice Logger
www.asttecs.com
About *astTECS Voice Logger
Introduction
What is Voice Logger ? “Voice logger is a Recording Machine”
ISO 9001:2008
www.asttecs.com
1200 Customers Callson Day 2 Day Basis
Business Challenge
No recording facility in the customer EPABX Quality of Conversation is not known Calls handling and Clients treated By the employees
is not known Tracking calls became challenge with in the
organization Some times there used to be a huge cost incurred
on telecom costs and it became a challenge for the customer to track the call activities within the organization.
ISO 9001:2008
www.asttecs.com
1200 Customers Callson Day 2 Day Basis
Business Challenge
ISO 9001:2008
About *astTECS Voice Logger
“Voice logger Surprise Facts”
1. Capture details you might have missed or forgotten.2. Coach your team more effectively.3. Get to know your customers.4. Enhance your product or service.5. Provide great customer service. See how your customer service has evolved.
www.asttecs.com
About *astTECS Voice Logger
Customization in the Voice Logger can be done as per Client requriment
Active Voice Logger
“In the case of Passive Voice logger, it has the option of automatic call routing to the server when the voice logger system has unknown technical fault”,this is done through the mechanism of Tapping Card. The advantage is that ,though the voice logger fails but still the calls can be connected.Where as in Active Voice Logger if the voice logger fails, even the call will be disconnected.
Passive Voice Logger Customization is not possible in the Voice Logger. It has a Tapping Card
ISO 9001:2008
www.asttecs.com
IVR enabled Voice Logger helping a traditional
PBX to have an added feature
*astTECS Voice Logger having an excellent feature
of “DNC scrubbing” which is not available in a
traditional PBX
Recording can be disabled for selected extensions
Customization :
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ISO 9001:2008
*astTECS Voice Logger Highlights
100% automatic call recording on both agent and trunk side
MP3WAVGSM
Multiple-format recording
ISO 9001:2008
www.asttecs.com
*astTECS Voice Logger Highlights
Search based on Date ,Time, Source,Destination, Duration of the file
Download recorded conversions remotely via a web browser
www.asttecs.com
ISO 9001:2008
#35-36, Krishna Reddy Layout, Domlur, Bangalore – 560071 www.*astTECS.com
Key Features
MP3WAVGSM
Caller ID Records Limitlessly Supports All Interfaces Remote Access Data Back up & Security Report generation tools
ISO 9001:2008
Operations
www.asttecs.com
ISO 9001:2008
Architecture
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ISO 9001:2008
*astTECS Voice Logger Highlights
Inter-Operable with existing PBX
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ISO 9001:2008
Product Bundles
*ast VL30
Product Highlight
60 Concurrent calls
Powered by Asterisk
One year Free AMC for the Hardware
Product Highlight
30 Concurrent calls
Powered by Asterisk
One year Free AMC for the Hardware
Voice Logger - 30 Concurrent Calls + Asterisk
Voice Logger - 60 Concurrent Calls + Asterisk
*ast VL60
www.asttecs.com
ISO 9001:2008
www.asttecs.com
080 -6640 6640
#35, Krishna Reddy Layout, DomlurBangalore-560071, India
ISO 9001:2008
