Susie West

Founder & CEO

sharedserviceslink

Presenters

Anthony Deighton

Chief Marketing Officer

Celonis

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The slides will be available

after the webinar at

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• Context

• Vodafone’s P2P Digital Transformation Journey

• Demo

• Questions

Agenda

• Knowing what your actual process flow is one thing, but then understanding

why your ‘standard’ flow isn’t being followed is HUGE

• This webinar studies how Vodafone implemented a tool that:– Visualised each transaction so Vodafone could see which ones followed the ‘preferred flow’

and which ones didn’t

– Enabled Vodafone to see where deviations came from, and addressed these core issues in

continuous improvement projects

Context

Vodafone’s P2P Digital Transformation Journey

Anthony Deighton

Chief Marketing Officer, Celonis

ECONOMIC DRIVERS

CUSTOMER EXPECTATIONS PRODUCTIVITY

INSTANT GRATIFICATION

QUALITY EXPERIENCE

TRANSPARENCY ANDAUTHENTICITY

LABOR RATES ARE EQUALIZING

POPULATIONGROWTH IS SLOWING

THE TRANSFORMATION IMPERATIVE

Only 12% of companies in theFortune 500 in 1955

remain so today.

CHANGE IS HARD

WHEN YOUR

ORGANIZATION

WORKS IN SILOS.

Isolation limits collaboration

and innovation.

CHANGE IS HARD

BECAUSE METRICS

AREN’T ENOUGH.

Metrics reveal what’s happening,

but not what you need to change.

IMAGINE YOUR

BUSINESS

TRANSFORMED.

INTELLIGENT

CUSTOMER FOCUSED

EFFICIENT

CELONIS CUSTOMERS TRANSFORMING

Transformed the supply chain, On time delivery up 27%, anticipates to save >$100m

Transformed customer onboarding for innogy customers, “Go-Live Ratio” up 20%, time to delivery down 5 days

Transformed the IT delivery process introduction of a new ERP affecting more than 20,000 users

Transformed order-to-cash and eliminated 10M manual activities, saving $15M+ annually

Transformed P2P, Perfect PO from 73% to 87%, touchless invoicesup 63%, errors down 92%

ORDER-TO-CASH

CUSTOMER JOURNEY

IT DELIVERY

PROCURE-TO-PAY

SUPPLY CHAIN

INTRODUCING

The world’s first Intelligent Business Cloud

PROCESS MININGTECHNOLOGY

Celonis' Process Mining technology visualizes the actual process and leverages AI-powered analysis capabilities for improving your business.

EVENT COLLECTION PROCESSDISCOVERY

PROCESSANALYTICS

ACTIONENGINE

INTELLIGENT BUSINESS APPSTORE

INTELLIGENT BUSINESS CLOUD

PROCESS MINING TECHNOLOGY

CELONIS IS A CATALYST FOR CHANGE, EMPOWERING

COMPANIES TO TRANSFORM THEIR THOUGHTS AND

ACTIONS TO ACHIEVE SUCCESS.

“IN ADDITION TO THE INCREASE IN PERFECT PURCHASE ORDERS TO 85%, TIME TO MARKET IMPROVED BY 20%”

Israel Exposito, Vodafone Global Process Lead for Process Mining

VODAFONE

Vodafone is one of the world’s largest telecoms operators

• Mobile phone operations in 25 countries, fixed phone operations in 18 countries

• 47 partner markets

• 68m IOT connections

• 47B Euro revenue (through March 2018)

VODAFONE GBS OVERVIEW

• Shared service centres in India, Egypt, Hungary, Romania and South Africa

• Employing 20,000+ people in the GBS globally

• 10 year back office consolidation programme

• Intention to move from a reactive to proactive position but had a lack of clarity around business processes

• Started in 2015 to create an evidence based approach to continuous improvement

• All in-country teams moved to a common shared SAP system

• Common, shared business processes were defined across these functions, and a group of Process Owners identified as responsible for documenting, controlling and improving these processes

KEY CHALLENGES AND OPPORTUNITIES

Key Challenges

• An international business with a consultative approach

• Multiple ERP solutions

• Inconsistent processes

• Lack of adherence to global policies for the process

• Local markets with different objects

• Challenge to report, at scale, globally

• Various skills and knowledge

Moving from market focused to global process focused

StandardizationStandardize our processes

to drive efficiency and effectiveness

AutomationAutomate our processes as far as possible in order to save costs & increase

quality

ConsolidationConsolidate process models and business systems wherever

feasible

RightshoringLeverage the value of our

Shared Services Organization

Global Process Owners

Process Management ‘Yesterday’

SPEED

INSIGHT

ROI

PROCESS MODELS CONSULTING DEFINE KPIs

PROJECT SET-UP

• Pilot started in early 2015 within finance operations and supply chain management

• Implemented by a team of 3, with one Global Process Lead and 2 data scientists. They are responsible for configuring the Celonis tools and infrastructure, creating core analyses and dashboards.

• This core team has trained around 10 of Vodafone’s global process experts across the Finance function as Celonis process analysts. This broader team has the skills to configure and tailor analyses, reports and dashboards created by the core team.

Celonis in Vodafone Finance Operations

1 2 3 4 5 6

Process visualisation using digital

traces

Root cause analysis

What if, scenario

modelling

Conformance to actively

govern process

What should happen in my

process?

Tell me the next best course of

action

Accounts Payable

APA

Transactional Cash Mgmt

T&E

ICO

Machine Learning

Action Engine

Process Discovery Root Cause Analysis1 2

Process explorer visualizes rework and blockages Mining analytics to inform the next best action

We have leveraged the process insights to achieve significant efficiencies in invoice processing

>30 FTE savings in two years

Scenario Modelling3

What if Scenarios: Working capital AP Analytics

Visibility on all PO and non-PO payments

Insight on suppliers with non-preferable payment terms

Capability to model scenarios to plan improvements

Action to optimize process steps to drive simplification and standardization

12 months to December 2017

55%invoices are non-PO

Lowerweighted avg pay term for non-PO invoices vs

PO invoices

>300payment terms across

all entities

Process Conformance4

Compares actual operations to designed processes…

C1 – Public

Process Conformance

… and automatically identifies the highest priority issues and their root causes, enabling our teams to take immediate action

4

SUMMARY

Next best actionIncrease touchless invoice processing from 13% to 45%

Increase Capability & Scope Saved 30 FTEs in accounts payable within two years

People Transformation

Democratisation of data, 100% data available to everyone, allowing for internal benchmarking

EXPERIENCE THE

INTELLIGENT BUSINESS

CLOUD

CELONIS CUSTOMERS

ABOUT CELONIS

We are passionate about our vision and believe we can help your company achieve amazing things.

WE ARE:

Market leaders in process mining Valued at $1B

Award-winning innovators Growing 300% year over year

Backed by investors Accel and 83 North

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