VMware IT’s Transformation: An Update on How VMware IT is Moving to IT-as-a-Service as Told by the People on the Frontlines

OPT2465

Venkat Gopalakrishnan, VMware Inc Anees Iqbal, VMware Inc Job Simon, VMware, Inc Brian Smith, VMware, Inc

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Disclaimer •  This presentation may contain product features that are currently under development. •  This overview of new technology represents no commitment from VMware to deliver these

features in any generally available product. •  Features are subject to change, and must not be included in contracts, purchase orders, or

sales agreements of any kind.

•  Technical feasibility and market demand will affect final delivery. •  Pricing and packaging for any new technologies or features discussed or presented have not

been determined.

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ITaaS – As Told by the People on the Frontlines

VMware IT continues to transform itself as it continues to move towards IT-as-a-Service (ITaaS). We’ll discuss the results of our use of technologies and service-centric delivery methods such as Cloud Computing and IT-as-a-Service (ITaaS) in that journey. We’ll also discuss our initiatives in SDDC, SDLC, Cloud Automation, and Cloud Operating model organization transformation so that IT professionals such as yourself can borrow from our experiences and develop insights on ‘how-to’ move your organization forward. The panelists are directly involved in the day-to-day work of transforming VMware IT so their comments are based on recent, real experiences in dealing with the practicalities of responding to the IT challenges of today.

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The Panel

Job Simon Vice President, IT Architecture and Strategy

Brian Smith Director, Cloud Infrastructure Operations

Venkat Gopalakrishnan Senior Director, IT

Moderator Kurt Milne Director Marketing - Management BU

Anees Iqbal Director, Cloud Service Operations

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Agenda

Learning objective: Key insights that help you drive real change in your organization

1 What is “IT as a Service” at VMware?

2 Why does VMware have an ITaaS strategy?

3 What has changed and what were the main challenges?

4 When were changes implemented? (key dependencies)

5 Key lessons learned

6 Audience Q&A

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Agenda

1 What is “IT as a Service” at VMware?

2 Why does VMware have an ITaaS strategy?

3 What has changed and what were the main challenges?

4 When were changes implemented? (key dependencies)

5 Key lessons learned

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IaaS

SaaS PaaS

IT Service Management

BPaaS

XaaS

ITaaS WaaS WHATEVER aaS

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What Is “IT as a Service”?

Job Simon Vice President, IT Architecture and Strategy

Brian Smith Director, Cloud Infrastructure Operations

Venkat Gopalakrishnan Senior Director, IT

Anees Iqbal Director, Cloud Service Operations

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Agenda

1 What is “IT as a Service” at VMware?

2 Why does VMware have an ITaaS strategy?

3 What has changed and what were the main challenges?

4 When were changes implemented? (key dependencies)

5 Key lessons learned

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55% Keeping the Lights On

45% Innovation

VMware IT IT as a Service Strategy

2012 Future Goal

$10B

75% Keeping the Lights On

25% Innovation

$4.6B

IT as a Service Opportunity Planned

Revenue Growth

Parity IT Budget Growth

Below Parity IT Budget Growth IT Budget

IT Budget

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Agenda

1 What is “IT as a Service” at VMware?

2 Why does VMware have an ITaaS strategy?

3 What has changed and what were the main challenges?

4 When were changes implemented? (key dependencies)

5 Key lessons learned

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VMware IT Private Cloud - 2013 VMworld Projection # VM

Deployed

2012 2013 2014

Target

90,000 Virtual Machines

50,000 Virtual Machines

10,000 Virtual Machines

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VMware IT Private Cloud – 2014 Reality

# VM Deployed

10,000 Virtual Machines

50,000 Virtual Machines

Target

90,000

Revised Target

200,000

Q1 actual

100,000

2012 2013 2014

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Agenda

1 What is “IT as a Service” at VMware?

2 Why does VMware have an ITaaS strategy?

3 What has changed and what were the main challenges?

4 When were changes implemented? (key dependencies)

5 Key lessons learned

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VMware IT Private Cloud Tiered Operations Three-tier Ops Model •  Big Change

–  Part of IT is now a cloud infrastructure service provider

•  Small Change –  But tenants still responsible for managing their

operations processes and workloads

Application Ops (Provided by Tenant)

Provisioning. Monitoring. Configuring. Maintenance. Many typical ops tasks still required.

Infrastructure Ops (Provided by Cloud Infrastructure team)

Network, storage, compute availability. Deliver to SLA.

Tenant/Service Ops (Provided by Cloud Service team) Common service definitions, SLA,

tenant onboarding, tenant management

Private Cloud IaaS Software Defined Data Center

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Agenda

1 What is “IT as a Service” at VMware?

2 Why does VMware have an ITaaS strategy?

3 What has changed and what were the main challenges?

4 When were changes implemented? (key dependencies)

5 Key lessons learned

Questions?

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VMware IT’s Transformation: An Update on How VMware IT is Moving to IT-as-a-Service as Told by the People on the Frontlines

OPT2465

Venkat Gopalakrishnan, VMware Inc Anees Iqbal, VMware Inc Job Simon, VMware, Inc Brian Smith, VMware, Inc