VMA Vienna 05.2000

1Next Generation Communication

.

[email protected]://www.ectf.org 05.2000

VMA Vienna 05.2000

Spring 2000 Meeting, Vienna , Austria

ECTFEnterprise Computer Telephony Forum

Fremont/USA / Muenchen/DE

Werner F.KammererECTF VP, Europe,

Siemens AG, ICN Marketing, Muenchen


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Some History ...

some History...


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CTI : Connecting Computer, Telephony and Networks

FAXSERVERCSTA, CallPath

TSAPI, TAPI 2.0CT-CONNECT

VERSIT

MESSAGINGSERVER

ASRIVR

SERVER

PSTN

STANDARDCT

SERVER

COMPUTERCTISERVER

NetworkControl

ISDN

INTERNET

IPSERVER

CTI FILESERVERDATABASES

LAN

SAPBAANPEOPLE S.

DATA - NW

INTRANET

INTERNET

BUSINESSAPP.SERVER

HOST

GATEWAYS

DIRECTORY&

NETWORKCONTROL

LogicalFile Access

CallControl

TELEPHONYPBX

MediaControl


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Integrating the Switching Function

MediaControl

FAXSERVERCSTA, CallPath

TSAPI, TAPI 2.0CT-CONNECT

VERSIT

MESSAGINGSERVER

ASRIVR

SERVER

PSTN

STANDARDCT

SERVER

COMPUTERCTISERVER

NetworkControl

ISDN

INTERNET

IPSERVER

CTI FILESERVERDATABASES

LAN

SAPBAANPEOPLE S.

DATA - NW

INTRANET

INTERNET

BUSINESSAPP.SERVER

LogicalFile Access

CallControl

TELEPHONYPBX

HOST

GATEWAYS

DIRECTORY&

NETWORKCONTROL


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CT: Integrating Media Control : Open, Standardized Com Platform

STANDARDCT

SERVER

COMPUTERCTISERVER

PSTN

ISDN

INTERNET

Tapi 2.0 / 3.0ECTF S.100ECTF S.200ECTF S.300ECTF A.100ECTF H.100

STANDARDCOMMUNI-

CATIONSERVER

PSTN

ISDN

INTERNET

CSTA, CallPathTSAPI, TAPI 2.0CT-CONNECT

VERSIT

CT FILESERVERDATABASES

LAN

SAPBAANPEOPLE S.

DATA - NW

INTRANET

INTERNET

BUSINESSAPP.SERVER

LogicalFile Access

CallControl

TELEPHONYPBX

TDM 4096

HOST

GATEWAYS

DIRECTORY&

NETWORKCONTROL


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Switching, Call & Media Control integrated

PSTN

ISDN

STANDARDCOMMUNI-

CATIONSERVER

CT FILESERVERDATABASES

LAN

SAPBAANPEOPLE S.

DATA - NW

INTRANET

INTERNET

BUSINESSAPP.SERVER

LogicalFile Access

CallControl


TDM 4096

HOST

GATEWAYS

DIRECTORY&

NETWORKCONTROL


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Standard Communication Server & IP Telephony

PSTN

ISDN

STANDARDCOMMUNI-

CATIONSERVER


CS FILESERVERDATABASES

LAN

SAPBAANPEOPLE S.

DATA - NW

INTRANET

INTERNET

BUSINESSAPP.SERVER

IP-PhoneEtherPhone

LogicalFile Access

CallControl

TDM 4096PS

HOST

GATEWAYS

DIRECTORY&

NETWORKCONTROL


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CT Standards Landscape Story

ECMACSTAECMA

Versit CTI EncyclopediaSiemensAppleAT&T

IBMNovell Versit

SCSA TAOSCSA Bus

NMS MVIP Bus

DialogicSCSA

Mitel

DECNortel

HP, Motorola, Force, ...VITA

Intel, Compaq,... CompactPCI

IndustrialComputing

JTAPISUN

MVIP

TAPI 1.0 TAPI 3.0 Standard Com

munication Server

Compact-PCI ECTF H.110

MEDIA CONTROL ECTF S.100

CT-BUS ECTF H.100

ADMINiSTRATION ECTF M.100

APPLIC. INTEROP ECTF A.100

CALL CONTROL ECTF C.100

CALL CONTROL JTAPI

Windows

PBX, CTITSAPI Computing

Java

Hard & SoftwarePBX &CommunicationComponents

ModularComputing

IndustrialComputing

CSTA Ph.III

TAPI 2.0 Microsoft


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make it happen...

make it happen...


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ECTF Members 2000

AculabAdvanced Digit.TechnAmtelcoAmtevaAspectAT & TBrooktroutCallScanCiscoCompaqComp.Comm.Spec.CSELTDeutsche Telekom AGDialogicEricsson Bus. Net. ABExcel SwitchingFujitsuIBMKPN NVLernout & HauspieLucent Technologies Microsoft

Natural MicroSystemsNEC America Inc.Nokia TelecomNortel NetworksNuancePhilips Speech Proc.Picazo Comm. Rockwell Siemens AGSpeech Works Sun MicrosystemsUnimax SystemsUnisys

User GroupCSC Ploenzke AGElan InformatiqueITEC TelecomNations BankUCA&LWarpSpeed Comm

Alcatel AnalogicArtesynAscomAudioCodes LtdBlue Wave Bosch Telecom GMBHBritish TelecomBST Comm.Tec.CAPI Association e.VCentigramCML TecnCognitronicsComdialComp.Teleph.Sol.Comverse Netw. Syst.Cordell Manuf.TemicData KineticsDeTeWe

Dr.Materna GmbHDragonERNI ComponentsElectronics Tel.Res. I.ExecutoneForce ComputersFrequentis Ges.m.b.HGTE CommunicationsMarconi Comm.Hewlwtt-PackardInd.Tec.Res.InstIntervoiceMagellan NW.SysMicrologMicrologicaMitsubishi ElectronicMTSNitsuko Corp.Novavox AGOki ElectricPeriphonics

Principal Members Auditing Members

PivotechPhilips Bus.ComRacal RecRegistry MagicSonetech, Inc.Stollmann Ges.mbHSystems Integr.LtdTelecom Italia S.p.ATeleDirect Intern.Telesoft Design LtdTeloquent Comm.Texas MicrosysVanquard Comm.VideoServerVoice TechnologiesWest InteractiveXeroxXiox


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ECTF Working Groups

TechnicalCommittee

Call Control Interoperability

CT ServicesPlatforms

HW ComponentsInteroperability

CT Applications Interoperability

ArchitectureWorking Group

AdministrativeServices

ASR, FAX,TTS,Player/RecorderCall Router

CT-BusCompactPCI

DirectoryMessagingDatabaseCall CenterApp.Gens

TAPI TSAPIXTLVersitJavatel

S.100S.200S.300S.301S.350

H.100H.110

C.100JTAPI

S.100A.100A.130

Framework

TmapSyst. ServicesSyst. Administr.

M.100M.110M.500M.510

CT-ArchitectureIP-Communication


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ECTF Specification Series

Application Interoperability ECTF AI.xxxCall Center Standards

Media Control ECTF-S.100 / S.200 / S.300

Hardware InteroperabilityECTF-H.100 /H.110

SystemAdministrationECTF-M.xxx

Qualityof

Service

Security

Reliability

Computer Bus Station Network

Call ControlECTF-C.100

ApplicationGenerators

IPCommunication


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ECTF Architecture Framework

System Services Modules

Resource Modules

Hardware

S.300

AdminApps

Generalized CT Server

(not all interfaces are implemented

on all servers)

M.300Call

Control

CTIApps

S.200 M.100 M.500S.100 S.410 C.100

MediaApps

A.100 A.130 R.100

H.100 H.110

Hardware Hardware

To Clients

To ClientsTo OtherServers


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built an Industry...

built an Industry...


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ECTF Based Products : Dialogic CT Media

Fall Forum -- Keystone, Colorado USA -- November, 1999

TAPI + CT Media (S.100 / S.300):A Great Combination!

TAPIn Very good call controln Host-based media support

n Minimal support today forhardware-assisted media

CT Media (S.100 / S.300)

n Minimal call control

n Some host-based mediasupport

n Extensive specializedsupport for hardware-assisted media


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Cisco: AVVID Architecture for Voice, Video and Integr.Data

Multiservice solutions that are available today

Rapid applications deployment

A distributed architecture enabling high availability / scalability that lets companies balance redundancy and growth with current business needs and budgets

Flexible voice quality options to support toll-quality voice and beyond

Lower total cost of ownership (TCO) for business agility tothrive in the Internet economy

Leveraging the power and extensibility of IP networks, Cisco AVVID offers:

Source : Cisco


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“Big Picture“: Integrated Communication and Information

Unified Messaging

FAX & Voiceover IP

TTS Text toSpeech

SpeechRecognitionASR

IVRInteractive Voice Response

email

FAX

SQL Data BaseAccess Schedule

TimePlaning

Conferencing

InternetIntranet

Business Software

SAP

Telephony Features

Audio & Video Streaming

Call Center Features

Identifi- cationVerificationSecurity

Communicationand

Information


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Seamless Integration of Communication and Information


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Application Generators: Brooktrout – Show N Tel

Show N Tel FeaturesVoice & fax enable existing applications.Interactive voice responseDatabase and host connectivityFax-on-demandBroadcast faxAnswer, route and bridge callsUniversal telephone system integrationVoice recognitionText-to-speechActiveCall™ for automating call centers, help desks, etc.Multiple applications on a single platform.FaxVision™ interactive fax designer


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Application Generators:Parity Software – VOS

Robust, professional telephony development environment Graphical VOS FlowCharter - build applications quickly, award-winning GUI. Graphical VOS Debugger - a source-code level debugger and task manager. VOS Language - flexiblity to build CT applications. Cross-platform: runs on Windows NT, Windows 9x, UNIX and DOS. Proven tool for mission-critical applications, large or small - tens of thousands of systems installed world-wide. Guaranteed support for all features of all Dialogic boards and configurations.Supports most Dialogic-compatible vendors of voice recognition, text-to-speech and other collateral technologies.

CT Media Support Dialogic's S.100 implementation (CT Media) is supported through Topaz functions. The Topaz engine is the foundation of Parity Software's next generation of development tools. Among other telephony APIs, Topaz supports ECTF S.100. This enables Topaz-based applications to run unchanged on Dialogic's CT Media platform in addition to Dialogic R4, TAPI, and other APIs.


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ECTF Based: Products : Brooktrout RealComm 100


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going ahead...

going ahead...


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Next Gen Telephony Systems – IP & CT

DirectoryServer

Authent-icationServer

CallControlServer

SwitchingControlServer

MediaServerCircuit

SwitchedNetwork

VoicePacket

NetworkRouting

SWAdminis-

tration

NetworkGateway

StationServer

DesktopCTI

PCPhone

IP-Phone

Phone

DirectoryServer

Authent-icationServer

IP-Network

DirectoryServer

BusinessSoftware

Server

ECTF IP Interpoperability Roadmap Reference Points


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IN – Maping the ECTF Architeccture Modell to the IN

System Services Modules

Resource Modules

Hardware

S.300

S.200 M.100/M.500

AdminApps

M.300

CallControl

S.100/S.410 C.100

CTIApps

MediaApps

A.100 / A.130 / R.100

H.100/H.110

Hardware Hardware

STP

SMSSCP

SSP

IP

Media applications map onto services defined for SCP - but

with much more flexibility than the SIBs defined in AIN

SCR maps onto an AIN switching point - details

to be defined

Media services provided by ECTF server map

onto IP services


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EN-PN Convergence: Open Services Requirements

Application Portability across venders platforms from in-house IT to PN hosting

Application Interoperability between applications on a single platform secure standard in-house to public network communication

Enterprise Public Network

Computer Telephony

JTAPI / TAPI

APPs APPsAPPs APPs

Intelligent Network

JTAPI / TAPIS100

CSTA TSAPI SCAIJAIN

INAP, AINAP

Intranet PSTNInternet

1

2

1 2

Source: Joint ECTF / IN Workgroup 1/99


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Reality...

Reality...


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Example: Enterprise Systems Convergence

HicomHicom

HiNetHiNet

Interworking Convergencesolutions

HiPathHiPath

Communicationserver and

applications

Convergence products for

business over IPWorkflow

products andapplications

IP networkingwith partner

products

Real-timemultimedia

communication(voice-over-IP)

• Multimediaover IP• API

• Convergence solutions

• Directories

integrated business solution


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HiPath: Application Composer – Intelligent Applications

SmartcardSmartcard

2 3

MobilMobile Phonee Phone ACDACD SecuritySecurity ServerServer AppliApplicationscations Menu ListMenu List

n

4

n2n3

n4

TransferTransferFunds

401KBalance

1

8

IVRIVR Menu ListMenu List

5TransferTransferchecking to checking to

savingssavingssavings to checking

otherVoice RecognitionVoice Recognition

7

1

“Ja, ich will”

"Hallo, wollen Sie unser spezielles Sparkonto-Angebot

nutzen?"

6


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Example: Next Gen Networks Converged Platforms

The best of both worlds!

IP / Data Networks

flexiblebandwid

thlower costs

Openinterfaces

Switch

SwitchSwitch

Switch

Switch

Voice Networks

reliable

proven

feature rich

QoS

Converged voice/data platformIntelligence resides in network In

telli

gence

resi

des in

CPE

Surpass

HiPath

a company


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Novavox – Mobile Unified Messaging

VMA Vienna 05.2000

Documents

Transcript of VMA Vienna 05.2000