Meet LiveEngageThe messaging platform that transforms the connections between brands and consumers

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Bethany RoChuck Black

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Bethany Romero

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6:40 am Today

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Bethany Romero

Mobile no.: 218-3649-6585

Rita@smith.com

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Bethany Romero

Thank you for your help Rita!

06:41 pm

Bethany Romero

Hello. I have a question about my bill.

06:47 pm

Bethany Romero

Why am I being charged extra for data?

06:53 pm

Hi Bethany. What can I do for you today?06:43 pmAgent Rita

I’m happy to help. What is your questions?06:52 pmAgent Rita

Today

LiveEngage for Enterprise

Move from Voice to MessagingGive consumers the channel of choice

LiveEngage enables consumers to interact with brands from their preferred channel, including:

• Live chat for desktop, mobile and tablet

• In-App, mobile and web messaging

• Text messaging (SMS)

• 3rd Party messaging integrations, including Facebook Messenger

Deflect phone calls from callers already in the IVR by offering an option to switch to mobile messaging. Deflection can be

message to the consumer.

Measure, MeaningfullyThe Meaningful Connection Score is an automated, unbiased way of measuring the relationship between consumers and brands. Instead of relying on optional surveys, you can now analyze the value of each conversation through a proprietary text-analytics system. Analysis is live and can be used in real time to affect a conversation while it still counts. MCS is a state-of-the-art, highly intelligent analytics tool — translated to simple icons for your use.

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LiveEngage enables you to manage thousands of online, mobile, and in-app conversations while forming more meaningful connections with your customers. It offers unparalleled security and intelligence that lets your brand proactively connect and stay connected, driving greater sales, reducing costs, and strengthening brand loyalty. Top-of-the-line tools and workspaces empower agents to become customer care professionals (CCPs), who grow customer lifetime value and retention. And robust analytics and reporting tools track your brand’s performance, savings, and customer satisfaction.

Through LiveEngage, Fortune 500s and micro-businesses alike command a cost-effective, customer-centric approach to engagement.

SMS

In-app Messaging

Web andMobile Chat

Facebook Messenger

Scalable Infrastructure Ready to Support All

300M2B1M

Interactionsper year

Visitsmonthly

Events per second

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A Sophisticated Workspace for Agents and Managers

personalization, building long-term, continuous connections. Professionals can utilize:

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• Real-time, built-in performance & KPI data

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• Visitor’s personal info, CRM data, behavior & history

• Customer authentication

• Secure cobrowsing

Optimize Operations & ReportingRobust ROI and KPI reporting tools provide brands with full analytical capabilities. Administrative and operational tools easily integrate into any Connection Center.

Contextual reporting & analytics:

• Real-time and long-term operational KPI’s, dashboards and exported reports

• Custom report building platform, including conversion and business reporting

• Hot topics and powerful voice of customer reports

Management tools:

• Advanced and intelligent routing and capacity management

• Real-time shift management features

• Robust user groups and user management

• Creatives and galleries for instant campaign creation

APIs and Integrations LiveEngage is built from the ground up using APIs, enabling users to easily integrate applications and data into third party sources, allowing for:

• CRM and any web-based application integration

• Integration with Facebook Messenger that allows for escalation from bot to live agent

• Customization of the LiveEngage solution

• Real-time call center data being available to integrate with dashboards, reports, databases and WFM systems

• All interaction information and history available in API exports

• Self service key request and management

For more informaton visit LivePerson.com/LiveEngage

LivePerson, Inc. (NASDAQ: LPSN) is a leading provider of mobile and online messaging, enabling a meaningful connection between brands and consumers. LiveEngage, the Company’s enterprise-class, cloud-based platform, empowers consumers to stop wasting time on hold with 1-800 numbers, and instead message their favorite brands, just as they do with friends and family. More than 18,000 businesses, including Adobe, Citibank, EE, HSBC, IBM, Orbitz, PNC, The Home Depot, and Walt Disney rely on the unparalleled intelligence, security and scalability of LiveEngage to reduce costs, increase lifetime value and create meaningful connection with consumers.

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Proven and

• The world’s largest banks

LivePerson because of its world-class security and stability

• Multilayer infrastructure maintains a 99.97 percent uptime

• Redundant hardware elements

disaster-ready data centers, and aggressive backup policies ensure business continuity

• Complies with ISO 27001, SOC 2, PCI-DSS, SSAE 16 SOC 2, SOX, FISC, EU Privacy and other security standards

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