VISION STATEMENT MISSION STATEMENT · | City Government of Naga, Cebu CITIZENS CHARTER 1 VISION...

City Government of Naga, Cebu CITIZENS CHARTER| 1

VISION STATEMENT To become a livable City that uplifts the standard of living of the populace propelling a total

human development, a progressive economy and a well-balanced environment.

MISSION STATEMENT

INSTITUTIONAL SECTOR To promote the sense of accountability by:

1. Creating awareness of our responsibilities as Nagahanons; 2. Protecting the rights of its people and promoting social justice; 3. Enhancing, safeguarding and properly managing the city’s resources; and 4. Creating employment opportunities and developing human resources.

ECONOMIC SECTOR To enhance local revenue generation and stimulate economic growth by creating a business-friendly environment to promote employment opportunities and develop the entrepreneurial spirit in the city. ENVIRONMENT SECTOR Committed to safeguard the environment by actively leading the citizenry to protect, conserve, and manage the natural resources in parallel with the continued human and economic development. SOCIAL SECTOR In order to sustain a livable city status that uplifts the standard of living of the populace propelling total human development, progressive economy, and a well-balanced environment, the social sector wishes to:


Ensure sustainability of public safety and security by maintaining peace and order for every Nagahanon.

Promote the rights and welfare of the populace of Naga through the effective and efficient implementation of social welfare services.

Strengthen the linkages between the CLGU and the civil society organizations.

Enhance the protection and promotion of quality, equitable, and culture-based and complete basic education where students learn in a child-friendly, gender-sensitive, safe, and nurturing environment.

Maintain and ensure access to quality healthcare by making services available, arousing community awareness, mobilizing resources, and promoting the means for better health.

Promote physical, mental, and cultural well-being of the populace through sports, recreation, culture, and arts development.

INFRASTRUCTURE SECTOR To provide effective and efficient implementation of infrastructure development projects that are most beneficial to the needs of the constituents through proper project planning and management.


FEEDBACK AND REDRESS MECHANISM (PROSESO SA PAGPASAKA OG REKLAMO)

ADUNA KA BA’Y REKLAMO, SUGYOT, O PIDBAK NGA IPADANGAT MAHITUNGOD SA AMONG PAGPANGALAGAD? Gidapit ug gihangyo ko ikaw sa pagpahibalo kanamo kon giunsa ikaw namo sa pag-alagad. Palihug buhata kining mosunod:

Isulat ang imong reklamo, sugyot, o pidbak sa porma nga alang niini nga anaa sa Public Assistance & Complaints Desk (PACD) nga nahimutang sa Ground Floor sa City Hall ug ihulog kini sa kahon nga anaa nahimutang sa samang lugar

Pakigtabi sa among Public Assistance Personnel alang sa dugang kasayuran

Mahimo usab ikaw nga motawag niining mga numero 2724732/4899877 local

146 o dili ba, direkta ug tawag sa 4894284 ug pangitaa si Engr. Arthur S. Villamor ang among City Administrator

Among matinud-anong tinguha nga ikaw ma-kontento ug kahatagan sa tukma, dinalian ug makatagbaw’ng pag-alagad. Daghang Salamat!


OFFICE OF THE CITY MAYOR

FRONTLINE SERVICES

ISSUANCE OF BUSINESS PERMIT

ISSUANCE OF TRISIKAD PERMIT

ISSUANCE OF TRICYCLE FRANCHISE PERMIT

ISSUANCE OF MAYOR’S CERTIFICATE OF GOOD MORAL CHARACTER

ISSUANCE OF MAYOR’S RECOMMENDATION

ISSUANCE OF MAYOR’S PERMIT (USE OF LGU FACILITIES)


ISSUANCE OF BUSINESS PERMIT Availability of Service :Monday-Friday; 8:00 AM - 5:00 PM Who may avail? : All businessman Standard Steps:

1. File and Verify 2. Assessment 3. Pay/ Claim

Processing Time 2 days for new 1 day for renewal Signatories Mayor or his/her representatives Treasurer or BPLO


REQUIREMENT(s) :NEW 1. Barangay Clearance (for businesses that do not have an occupancy permits) 2. Proof of business registration, incorporation, or legal personality (i.e. DTI/SEC/ Cooperative

Development Authority (CDA) registration); 3. Bais for computing taxes, fees, and charges (e.g. business capitalization); 4. Occupancy Permit (if local laws require post-audit, occupancy permit shall not be requires prior to

registration); and 5. Contract of Lease (if business is leasing space)

Note: Deadline of Quaterly Payments: 1st Qtr. – January 20;2nd Qtr. – April 20; 3rd Qtr. – July 20; 4th Qtr. – October 20

REQUIREMENT(s) :RENEWAL

1. Basis for computation taxes, fees, and changes (e.g. Income Tax Returns); and 2. Barangay Clearance

NOTE: Submit previous year audited Financial Statement of ITR not later than May 20th of the year. 1st Qtr. – January 20; 2nd Qtr. – April 20; 3rd Qtr. – July 20; 4th Qtr. – October 20


Step

ACTIVITIES Duration of

Activity

(Under Normal

Circumstances)

Person In

Charge

Forms

used Fees Signatories Location Applicant/

Client Service Provider

1 FILE

One-time

verification 5 minutes

Minnie C.

Abangan/

Nova D.

Matin-ao

Unified

Form None None

Office of

the City

Mayor,

2nd Floor

2

GET

ASSESSM

ENT

One-time

assessment of

taxes, fees and

charges

10 minutes

Minnie C.

Abangan/

Nova D.

Matin-ao/

Emma P.

Saycon

Business

Tax

Payment

Certificate

None Anna Maria

B. Gabilan

Office of

the City

Treasurer,

Ground

Floor

3 Pay/ Claim

Receipt of OR as

proof of payment,

including

payment of BFP

fees;

Receipt of

Business Permit,

other regulatory

permits and

clearances

10 minutes

Minnie C.

Abangan/

Nova D.

Matin-ao/

Emma P.

Saycon

Mayor’s

Permit

As per

O.R.

paid at

Treas.

Office

Kristine

Vanessa T.

Chiong

Office of

the City

Treasurer,

Ground

floor/

Office of

the City

Mayor,

2nd Floor

ISSUANCE OF TRISIKAD PERMIT Availability of Service : Monday-Friday; 8:00 AM - 5:00 PM Who may avail? : Trisikad Owners REQUIREMENT(s) :

Barangay Clearance/ Proof of Residency

Police Clearance

Step ACTIVITIES Duration of Person In Forms Fees Signatories Location


Applicant/

Client

Service

Provider

Activity

(Under Normal

Circumstances)

Charge used

1 File

One-time

verification/ass

essment

3 minutes

Minnie C.

Abangan/

Nova D.

Matin-ao

None None None

Office of

the City

Mayor

2nd Floor

2 Pay

Receipt of OR

as proof of

payment

10 minutes

Emma P.

Saycon/

Cherry T.

Claramon

Official

Receipt

(OR)

P445.00

Emma P.

Saycon/

Cherry T.

Claramon

Office of

the City

Treasurer,

Ground

Floor

3 Claim

Check Official

Receipt

and release of

Trisikad Permit

10 minutes

Minnie C.

Abangan/

Nova D.

Matin-ao/

Mayor’s

Permit

As per

O.R. paid

at Treas.

Office

Kristine

Vanessa T.

Chiong

Office of

the City

Mayor

2nd Floor

ISSUANCE OF TRICYCLE FRANCHISE PERMIT Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Tricycle Owners REQUIREMENT(s) :

Barangay Clearance / Proof of residency

Police Clearance

Previous year’s Franchise Permit for renewal

For New – Deed of Sale or Sales Invioce

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider


1 FILE

One-time

verification/ass

essment

3 minutes

Minnie C.

Abangan/

Nova D.

Matin-ao

None None None

Office of

the City

Mayor

2nd Floor

2 PAY

Receipt of OR

as proof of

payment

10 minutes

Emma P.

Saycon/

Cherry T.

Claramon

Official

Receipt

(OR)

New

P 625.00

Renewal

P 475.00

Emma P.

Saycon/

Cherry T.

Claramon

Office of

the City

Treasurer

Ground

Floor

3 CLAIM

Check Official

Receipt

and release

Franchise

Permit

10 minutes

Minnie C.

Abangan/

Nova D.

Matin-ao/

Mayor’s

Permit

As per

O.R.

paid at

Office of

the City

Treasure

r

Kristine

Vanessa T.

Chiong

Office of

the City

Mayor

2nd Floor

ISSUANCE OF MAYOR’S CERTIFICATE OF GOOD MORAL/CHARACTER Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Bonafide residents of City of Naga withPolice Clearance REQUIREMENT(s) :

Police Clearance

PESO Endorsement

Proof of Residency

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1 FILE

One-time

verification 3 minutes

Josecito L.

Cañete None None None

Office of

the City

Mayor

2nd Floor


2 PAY

Receipt of OR as

proof of payment

10 minutes

Emma P.

Saycon/

Cherry T.

Claramon

Official

Receip

t (OR)

P65.00

Emma P.

Saycon/

Cherry T.

Claramon

Office of

the City

Treasurer

Ground

Floor

3 CLAIM

Check Official

Receipt

and release

Mayor’s

Certificate of

Good

Moral/Character

10 minute Josecito L.

Cañete

Mayor’

s

Permit

As per

O.R.

paid at

Office of

the City

Treasure

r

Kristine

Vanessa T.

Chiong

Office of

the City

Mayor

2nd Floor

ISSUANCE OF MAYOR’S RECOMMENDATION Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : All job applicants with PESO Endorsement REQUIREMENT(s) :

PESO Endorsement

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1 FILE

Evaluate

documents

3 minutes Josecito L.


Office of

the City

Mayor

2nd Floor

2 WAIT

Prepare the

Mayor’s

Recommendati

on


Cañete None None

None

None

3 CLAIM

Release

Mayor’s

Recommendati


Cañete

Mayor’s

Permit None

Kristine

Vanessa T.

Chiong

Office of

the City

Mayor


on 2nd Floor

ISSUANCE OF MAYOR’S PERMIT (USE OF LGU FACILITIES) Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : REQUIREMENT(s) :

Letter of Intent/ Letter of Request

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1 FILE

Obtain

approval from

City Mayor and

venue

availability



Office of

the City

Mayor

2nd Floor

2 PAY (Optional) 10 minutes

Emma P.

Saycon/

Cherry T.

Claramon

None Optional

Emma P.

Saycon/

Cherry T.

Claramon

Office of

the City

Treasurer,

Ground

Floor

3 CLAIM Release

Mayor’s Permit 3 minutes

Josecito L.

Cañete

Mayor’s

Permit None

Kristine

Vanessa T.

Chiong

Office of

the City

Mayor

2nd Floor


OFFICE OF THE SECRETARY TO THE SANGGUNIANG PANLUNGSOD

FRONTLINE SERVICE

ISSUANCE OF CERTIFIED PHOTOCOPIES OF RESOLUTIONS AND ORDINANCES


ISSUANCE OF CERTIFIED PHOTOCOPIES OF RESOLUTIONS AND ORDINANCES Availability of Service : Monday-Friday; 8:00 AM - 5:00 PM Who may avail? : The general public REQUIREMENT(s) :

Written request

Step

Activities Duration of

Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Request in

writing with

stated

purpose for

certified

copies of

Resolution or

Ordinance

Receive

request and

advise client

to pay

certification

fee to the

cashier

1 minute

Garry A.

Cabotaje

Geraldine L.

Tampos/

Ma. Victoria

M. Lapitan

None

None

None

SP Office,

Ground

Floor ,

Legislative

Building

2 Pay to the

cashier

Receive

payment and

issue Official

Receipt (O.R.)

10 minutes Emma P.

Saycon O. R.

P65.00

per

docume

nt

Emma P.

Saycon /

Cherry T.

Claramon

Office of

the City

Treasurer,

Ground

Floor, City

Hall Bldg.

3

Present O. R.

to receiving

staff

Reproduce

the document

and certify

20 minutes

Geraldine L.

Tampos/

Ma. Victoria

M. Lapitan

None None Garry A.

Cabotaje

Ground

Floor,

Legislative

Building

4 Claim the

document

Have the

client signed

in the logbook

before

releasing the

document

10 minutes

Geraldine L.

Tampos/

Ma. Victoria

M. Lapitan

None None Client

Ground

Floor,

Legislative

Building


OFFICE OF THE CITY TREASURER

FRONTLINE SERVICES

COLLECTION OF PAYMENTS FOR FEES AND CHARGES

COLLECTION OF REAL PROPERTY TAX

COLLECTION OF COMMUNITY TAX AND CORPORATE COMMUNITY TAX

COLLECTION OF BUSINESS TAX

ISSUANCE OF TAX CLEARANCE

DISBURSEMENT OF PAYMENTS – CASH

DISBURSEMENT OF PAYMENTS – CHECK


COLLECTION OF PAYMENTS FOR FEES AND CHARGES

Availability of Service : Monday-Friday; 8:00 AM-5:00 PM Who may avail? : Taxpayers or constituents and business establishments of the locality REQUIREMENT(s) :

Bill from corresponding offices

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms

used Fees Signatories

Location Applicant/

Client

Service

Provider

1

Present bill to

cashier

together with

corresponding

payment

Receive

payment and

issue Official

Receipt (O.R.)

3 minutes

Cherry T.

Claramon /

Emma P.

Saycon /

Christian Paul

S. Toledo/

Rosalyn G.

Lascuña

Bill and

O.R.

As per

bill None

Office of

the City

Treasurer

Ground

Floor

2 Claim the

O.R. None None None

COLLECTION OF REAL PROPERTY TAX

Availability of Service : Monday-Friday; 8:00 AM-5:00 PM Who may avail? : All Real Property Owners of City of Naga REQUIREMENT(s) :

Notice of Assessment

Tax Bill (NATB) from Assessor’s Office

Step


Activity

(Under Normal

Circumstances)

Person In Charge Forms


Client

Service

Provider

1 Present bill to

Records

Receives bill

and verify

5 minutes/

Tax

Eliezer A.

Tapasao/ Bill None None

Office of

the City


division records in the

RPT files

Declaration

(TD) Number

Mercedita T.

Cantalejo/ Letecia

L. Cabreros

Treasurer

,

Ground

Floor

2 Pay the dues

to the cashier

Receives

payment and

issues O.R.

3 minutes /

TD Number

Emma P. Saycon/

Celeste D. Legaspi

/ Eliezer A.

Tapasao

None

As

per

bill

None

3 Claim O.R. None None None

COLLECTION OF COMMUNITY TAX & CORPORATE COMMUNITY TAX

Availability of Service : Monday-Friday; 8:00 AM-5:00 PM Who may avail? : At least 18 yrs. old and have stayed in Naga for at least six (6) months

(Community Tax) All corporations doing business in City of Naga (Corporate Community Tax) REQUIREMENT(s) :

Barangay Clearance for individuals

Barangay clearance & statement of gross receipts for business entities

Step

Activities Duration of Activity

(Under Normal

Circumstances)

Person In

Charge

Forms

used Fees Signatories Location

Applicant/Client Service

Provider

1

Fill out

information sheet

for CTC issuance

____ 2 minutes

Sophiarubie

O. Alberto/

Shirley C.

Bagasina/

Dalardyn R.

Suarez/

Ronilda M.

Rivera

Info

sheet None None

Office of

the City

Treasurer

,

Ground

Floor


2

Submit

information sheet

to the cashier

together with the

requirements

Assess /

compute

amount of

CTC payable

2 minutes

Ronilda M.

Rivera None None None

3

Pay the dues to

the cashier and

signs the CTC

Receives

payment,

have the

client sign the

CTC

1 minute Ronilda M.

Rivera None

As

comp

uted

Client

4 Claim the CTC

COLLECTION OF BUSINESS TAX Availability of Service : Monday-Friday; 8:00 am-5:00 pm Who may avail? : Businessmen who want to engage business in City of Naga REQUIREMENT(s) :

Statement of Annual Gross Receipts

Barangay Clearance

Step


Activity

(Under Normal

Circumstances)




Provider

1

Present

statement of

gross receipts

for assessment

to the cashier

for assessment

Assess /

compute

payable

business tax

5 - 7 minutes

Emma P. Saycon/

Cherry T.

Claramon

None None None Office of

the City

Treasurer

,

Ground

Floor 2

Pay the dues to

the cashier

Receives

payment

and issues

O.R.

3 minutes

Cherry T.

Claramon /

Emma P. Saycon

/ Efrena S.

Degillas

O.R.

As

compu

ted

None


3 Claim O. R.

ISSUANCE OF TAX CLEARANCE

Availability of Service : Monday-Friday; 8:00 am-5:00 pm Who may avail? : All Real Property Owners of City of Naga REQUIREMENT(s) :

RPT receipt of the current year

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



Provider

1

Present RPT

receipt of the

current year to

the cashier and

verbally

request for the

issuance of a

Tax Clearance

Receives RPT

receipt and

payment then

issues O.R and

forwards it to

the records

section

5 minutes

Cherry T.

Claramon

Emma P.

Saycon /

Christian

Paul S.

Toledo/

Rosalyn G.

Lascuña/

Letecia L.

Cabreros/

Raul B.

Quiño

None None None

Office of

the City

Treasure

r,

Ground

Floor

2 Pay the dues to

the cashier None

As

comput

ed

None

3 Wait

Prepare the

Tax clearance

and endorse it

to the City

Treasurer

4 minutes

Eliezer A.

Tapasao/

Celeste D.

Legaspi/

Sophiarubie

O. Alberto/

Letecia L.

Cabreros

None None None

4 Wait Signs the Tax

clearance 1 minutes None None

Anna Maria

B. Gabilan/


Villa B.

Tura/ Emma

P. Saycon/

Christian

Paul S.

Toledo

5

Claim O.R.

RPT O.R. and

tax clearance/

Business

Certificate

Retrieves the

signed

clearance then

release it to

client

None None None

DISBURSEMENT OF PAYMENTS - CASH Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Employees and those entitled for payments and receivables REQUIREMENT(s) :

Personal appearance of employee, city officials (for claiming salaries/wages)

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Verbally

request for

payment

Have the

employee,

City Official

affix signature

on the payroll

3 minutes

Antonita A.

Sasan/ Rosalyn

G. Lascuña/

Anna Maria B.

Gabilan

None None None

Office of

the City

Treasurer

, Ground

Floor

DISBURSEMENT OF PAYMENTS - CHECK Availability of Service : Monday-Friday; 8:00 AM-5:00 PM


Who may avail? : Suppliers, recipient of financial aids, city officials and employees and those entitled for payments and receivalbles

REQUIREMENT(s) :

Official Receipt of Client

Proof of Identification

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Signs the

voucher and

logbook and

claims the

check

Have the client

sign in the

logbook then

release check

5 minutes

Hanna

Debb P.

Chua/

Vivira P.

Ababa/

Iluminada

B. Victorillo

None As

computed None

Office of

the City

Treasurer,

Ground

Floor


OFFICE OF THE CITY HEALTH OFFICER

FRONTLINE SERVICES

MEDICAL CHECK-UP/CONSULTATION

ISSUANCE OF MEDICAL CERTIFICATE

PHARMACY

PRENATAL SERVICES/CHECK-UP (COMMUNITY BASED)

CONDUCTION OF NATIONAL IMMUNIZATION PROGRAM (NIP)

CERTIFICATION/ CONFIRMATION OF DEATH IN THE DEATH CERTIFICATE FORM

CLINICAL LABORATORY SERVICES (FREE)

CLINICAL LABORATORY SERVICES (WITH FEES)

LABORATORY (HIV TESTING)

LABORATORY (DIRECT SMEAR SPUTUM MICROSCOPY)

TUBERCULOSIS-DIRECTLY OBSERVED TREATMENT, SHORTCOURSE

(TB-DOTS)

MANTOUX TESTING

ISSUANCE OF TRANSFER PERMIT

ISSUANCE OF EXHUMATION PERMIT

ISSUANCE OF HEALTH CARD FOR INDIVIDUAL CLIENTS

ISSUANCE OF SANITARY PERMIT

DENTAL SERVICES/CHECK UP

PRENATAL CONSULTATION (FACILITY BASED)

NORMAL SPONTANEOUS VAGINAL DELIVERY (NSVD)

NEWBORN CARE

POST-NATAL SERVICES

IMMUNIZATION


FAMILY PLANNING SERVICES

REFERRAL OF CASES NOT WITHIN THE SCOPE

ISSUANCE OF MEDICAL CERTIFICATION (LYING-IN PATIENTS)

ISSUANCE OF LIVE BIRTH CERTIFICATION

PHILHEALTH ENROLLMENT

ULTRASOUND SERVICES

ANIMAL BITE TREATMENT

X-RAY SERVICES


MEDICAL CHECK UP/CONSULTATION

Availability of Service :Monday-Friday (except Holidays); 8:00 AM -5:00 PM; No Noon Break Note: Acceptance of patient during morning only except for emergency cases.

[Refer to Physicians’ Schedule for further details.] Who may avail? : All residents of City of Naga, Cebu REQUIREMENT(s) :

Any of the following: Identification card (Voter’s ID, Postal ID, SSS ID, etc.) as proof that you’re a resident of the City of Naga

Purok Clearance/ Certificate, City of Naga ID

For emergency cases – no ID required

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Applicant/Client Service Provider

1

Approach

Public

Assistance and

Complaints

Desk (PACD)

Assess client for

triaging and giving

of priority number

5 minutes Jingin R.

Conde

Priority

Number

Non

e None

Vicente

Mendiola

Center for

Health

(VMCH)

Entrance

2

Submit oneself

for vital signs

taking

Interview the

patient and take

the vital signs

10 minutes Jingin R.

Conde

Individual

Treatmen

t Record

(ITR)

Non

e None

VMCH

Lobby,

Ground

Floor

3

Wait for

number to be

called

Make or retrieve

ITR 15-30 minutes

Nurse

from the

National

Deploym

ent

Program

(NDP)

ITR Non

e None

Records

Section

4

Consult the

doctor for

treatment of

present illness

Interview and

examine the

patient and give

prescription for

medication

30 minutes

Dr. Regil

Kent L.

Villamor

or any

Doctor

Prescripti

on Sheet

and ITR

Non

e

Dr. Regil

Kent L.

Villamor

Doctor’s

Office/

Treatment

Room


available

ISSUANCE OF MEDICAL CERTIFICATE Availability of Service : Monday-Friday (except holidays); 1:00PM -5:00 PM [Refer to Physicians’ Schedule for further details.] Who may avail? : All residents of the City of Naga, Cebu REQUIREMENT(s) :



Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Undergo

Physical

Examination

Conduct a

thorough

Physical

Examination

30 minutes

Dr. Regil

Kent L.

Villamor

None None None

Doctor’s

Office

VMCH

2 Pay to the

cashier

Entertain the

next patient in

line while waiting

for the other

patient to come

back with the

O.R.

10 minutes Adrian G.

Ramil None P 30.00 None

Cashier,

Ground

Floor,

VMCH

3 Present the

O.R.

Prepare Medical

Certificate 5 minutes

Dr. Regil

Kent L.

Villamor

Medical

Certificat

e

None

Dr. Regil

Kent L.

Villamor

Doctor’s

Office

VMCH

4

Receive

Medical

Certificate

Release the

Medical

Certificate

2 minutes

Dr. Regil

Kent L.

Villamor

Medical

Certificat

e

None None

Doctor’s

Office

VMCH

For Students

1 Undergo Examine the 15 minutes Dr. Regil None None None Doctor’s


Physical

Examination

Patient Kent L.

Villamor

Office

VMCH

2 Wait Prepare Medical

Certificate 5 minutes

Dr. Regil

Kent L.

Villamor

Medical

Certificat

e

None

Dr. Regil

Kent L.

Villamor

Doctor’s

Office

VMCH

3

Receive

Medical

Certificate

Release the

Medical

Certificate

2 minutes

Dr. Regil

Kent L.

Villamor

Medical

Certificat

e

None None

Doctor’s

Office

VMCH

PHARMACY Availability of Service : Monday-Friday (except Holidays); 8:00 AM -5:00 PM; No Noon Break Who may avail? : All residents of the City of Naga, Cebu REQUIREMENT(s) :

Referral or note from the Barangay Health Center with the signature of the assigned midwife/ nurse or prescription from the doctor especially for Antibiotics



Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1 Get Priority

Number

Provides Priority

Number 2 minutes

Rosemie

Ann L.

Getutua/

Maria Girly

B. Jimenez/

Leonisa T.

Amalay

Priority

Number None None

Pharma

cy

Section,

VMCH

2

Present the

Prescription or

Referral with

the other

requirements

Get the

prescription or

referral with the

other

requirements

2 minutes

Rosemie

Ann L.

Getutua/

Maria Girly

B. Jimenez

Prescrip

tion or

Referral

None None


3 Wait

Pharmacist

prepares

medicine

10 minutes None None None

3

Receive

medicines and

listen for further

instructions on

application

Dispense the

medicine and

provide

instructions for

patients

5 minutes

Dispens

ing

Form

None None

PRENATAL SERVICES/CHECK-UP(COMMUNITY BASED)

Availability of Service : Monday-Friday (except Holidays); 8:00 AM -5:00 PM; No Noon Break Who may avail? : All pregnant women who are residents of City of Naga, Cebu REQUIREMENT(s) :

Prenatal Card/ Mother and Child Booklet

Step


Activity

(Under Normal

Circumstances)



Client

Service

Provider

1

Approach

the Midwife

Take vital

signs and

record to

Mother

and Child

Booklet

15 minutes

Maria Fe G. Navales

(Central /East Pob.)

Levenia C. Abangan

(West Poblacion)

Elna L. Tan (South

Poblacion)

Maria Grace O.

Repollo (Tangke)

NDP Nurse (Inayagan)

Imelda E. Daulong

(Colon)

Ma. Chaty C. Regis

(Tuyan)

NDP Nurse (Cogon)

Vicky L. Algoso

(Langtad)

Mother

& Child

Booklet

None None

Family

Planning

Room

(Left

Wing),

2nd

Floor,

VMCH

26

Baranga

y Health

Centers

(BHC)

2

Submit self

for

prenatal

check-up

Assess

for the

baby’s

condition

15 minutes

Mother

& Child

Booklet

None None

3

Wait for

the

provision

of prenatal

vitamins

and

Provide

prenatal

vitamins

and

immunize

with TT

5 minutes

Mother

& Child

Booklet

None None


tetanus

toxoid

(TTD)

vaccine

vaccine NDP Nurse (Inoburan)

Virgenia D. Basalo

(Tinaan)

Aileen V. Pajaron

(Naalad)

Jomalyn C. Aliganga

(Mainit)

Judith L. Aliganga

(Pangdan)

Ethel A. Bartolabac

(Tagjaguimit)

Maharlika D. Obeña

(Bairan)

NDP Nurse (Balirong)

Maricel V. Salgarino

(Mayana)

NDP Nurse (Uling)

Zosima D. Ortega

(Lanas)

NDP Nurse (Lutac)

Sharon B. Rodrigo

(Jaguimit)

NDP Nurse (Patag)

NDP Nurse (Cantao-

an)

Zyra Mae T. Alforque

(North Poblacion)

NDP Nurse

(Cabungahan)

NDP Nurse (Alpaco)

4

Listen to

Health

education

and

coordinate

for

schedule

for next

visit

Provide

health

teachings

and give

schedule

for next

visit

5 minutes

Mother

& Child

Booklet

None None

CONDUCTION OF NATIONAL IMMUNIZATION PROGRAM (NIP) Availability of Service : Once a month per barangay (regular sched); some barangays have follow-up

session on immunization

Barangay Schedule Barangay Schedule

Alpaco 2nd Thursday Lutac 1st Tuesday


Bairan 3rd Tuesday Mainit 2nd Thursday

Balirong 1st Thursday (follow up on 3rd Thursday)

Mayana 3rd Tuesday

Cabungahan 2nd Monday Naalad 1st Wednesday

Cantao-an 2ndTuesday North Poblacion 3rd Tuesday

Central Poblacion 3rd Wednesday Pangdan 3rd Thursday

Cogon 1st Tuesday Patag 3rd Wednesday

Colon 1st Thursday (follow up on 3rdTuesday)

South Poblacion 1st Thursday

East Poblacion 3rd Wednesday Tagjaguimit 2nd Tuesday

Inoburan 2nd Tuesday Tangke 4th Wednesday

Inayagan 2nd Thursday (follow up on 4th Wednesday)

Tinaan 2nd Thursday

Jaguimit 2nd Wednesday Tuyan 3rd Thursday (follow up on 4th Thursday)

Lanas 1st Wednesday Uling 1st Friday (follow up on 3rd Friday)

Langtad 3rd Thursday West Poblacion 1st Wednesday

Who may avail? : All residents of the City of Naga, Cebu REQUIREMENT(s) :

Immunization Card

Step


Activity

(Under Normal

Circumstances)



Client

Service

Provider

1

Submit baby

of 0 – 24

months for

height and

weight taking

Record the

height and

weight in the

Immunization

Card

5 minutes

Edna M. Bibat,

Barangay Nutrition

Scholar (BNS) in

each barangay

Immuni

zation

Card

and

TCL for

OPT

None None

Conferen

ce Room

2nd Floor

VMCH,

26

Barangay

Health

Centers

(BHC)

2 Wait for

assessment

Assess

Immunization

Card and

identify

vaccines to be

given

2 minutes

Maria Fe G.

Navales (Central

/East Pob.)

Levenia C.

Abangan (West

Poblacion)

Elna L. Tan (South

Immuni

zation

Card

None None

3 Hold baby in a Execute 5 minutes Immuni None None


position ready

for

immunization

vaccination

and fill in

Immunization

Card detail

Poblacion)

Maria Grace O.

Repollo (Tangke)

NDP Nurse

(Inayagan)

Imelda E. Daulong

(Colon)

Ma. Chaty C.

Regis (Tuyan)

NDP Nurse

(Cogon)

Vicky L. Algoso

(Langtad)

NDP Nurse

(Inoburan)

Virgenia D. Basalo

(Tinaan)

Aileen V. Pajaron

(Naalad)

Jomalyn C.

Aliganga (Mainit)

Judith L. Aliganga

(Pangdan)

Ethel A.

Bartolabac

(Tagjaguimit)

Maharlika D.

Obeña (Bairan)

NDP Nurse

(Balirong)

Maricel V.

Salgarino

(Mayana)

NDP Nurse (Uling)

Zosima D. Ortega

(Lanas)

NDP Nurse (Lutac)

Sharon B.

Rodrigo (Jaguimit)

NDP Nurse

zation

Card

4

Receive

instruction for

the next visit

Provide

further

instruction

before

returning the

Immunization

Card

1 minute

Immuni

zation

Card

None None


(Patag)

NDP Nurse

(Cantao-an)

Zyra Mae T.

Alforque (North

Poblacion)

NDP Nurse

(Cabungahan)

NDP Nurse

(Alpaco)

CERTIFICATION/ CONFIRMATION OF DEATH IN THE DEATH CERTIFICATE FORM Availability of Service : Monday-Friday; 1:00PM -5:00 PM [Refer to Physicians’ Schedule for further details.] Who may avail? : Naga and Non Naga residents REQUIREMENT(s) :

Death Certificate Form

Close family member/ caregiver of the deceased

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Bring Death

Certificate

Form to

physician

Fills out

Death

Certificate

Form with the

Diagnosis

1 hour

Dr. Regil

Kent L.

Villamor

Death

Certificat

e Form

None

Dr. Regil

Kent L.

Villamor

Doctors

Office (left

wing)

Ground

Floor VMCH

2

Proceed to

City Civil

Registrar for

registration

(C/O City Civil

Registrar’s

Office)

CLINICAL LABORATORY SERVICES (FREE)


Availability of Service : Monday – Friday (except Holidays); 8:00AM – 5:00PM; No Noon Break Who may avail? : All Residents of the City of Naga, Cebu REQUIREMENT(s) :

Laboratory Request

any of the following: Identification card (Voter’s ID, postal ID, SSS ID, etc) as proof that you’re a resident of the City of Naga

Purok Clearance/Certificate, City of Naga ID

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Get priority

number from

the guard

Give priority

number 2 minutes

Guard on

duty

Priority

Number None None

Laboratory

Entrance

(beside

VMCH)

2

Wait for the

number to

be called

Calls the

Priority Number

and give

instructions to

patient

5 minutes Irene L.

Babayson

Laborat

ory

request

from

physicia

n

None None

Laboratory

(beside

VMCH)

3

Submit self

for blood

extraction

(CBC) and

Urine

Specimen

for

Urinalysis

(UA)

Collect

specimen and

perform blood

extraction and

give instruction

when to claim

the result

5 minutes

Gene

Carmel

T.Prociano

s, RMT/

Khylle S.

Longakit,

RMT

None None None

Laboratory

(beside

VMCH)

4

Claim

Laboratory

result

Release

Laboratory

result

2 minutes

(Every 1PM)

Guard on

duty

Laborat

ory

result

None None

Laboratory

(beside

VMCH)

CLINICAL LABORATORY SERVICES (WITH FEES)


Availability of Service : Monday – Friday(except Holidays); 8:00AM – 5:00PM; No Noon Break Who may avail? : Naga and Non Naga Residents REQUIREMENT(s) : For Naga Residents:

Laboratory Request

Official Receipt (OR)

any of the following: Identification card (Voter’s ID, postal ID, SSS ID, etc) as proof that you’re a resident of the City of Naga

Purok Clearance/Certificate, City of Naga ID For Non Naga Residents:

Laboratory Request


Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Present

Laboratory

request

Give

instruction

for payment

2 minutes Guard on

Duty

Laborat

ory

request

None None

Laboratory

(beside

VMCH)

2 Pay to the

cashier

Receive

payment

and release

Official

Receipt

(OR)

5 minutes Adrian G.

Ramil None

Free for Naga

Residents:

CBC – Php

120.00

URINALYSIS –

Php 60.00

Free for

Pantawid,

NHTS, and

LGU

Sponsored:

FBS – Php

60.00

Lipid Profile –

Cashier

Ground

Floor

VMCH


Php 350.00

Others:

BLOOD

TYPING – Php

100.00

OGTT – Php

220.00

HBA1C – Php

350.00

TOTAL

CHOLESTERO

L – Php 75.00

TRIGLYCERID

ES – Php 80.00

HDL/LDL – Php

70.00

SGPT – Php

100.00

SGOT – Php

100.00

HBS ANTIGEN

– Php 150.00

URIC ACID –

Php 70.00

CREATININE –

Php 70.00

BUN – Php

60.00

NOTE: All

services must

be paid in exact

amount by non

Naga residents.

Naga residents

can avail 20%

discount.

3 Present

Official

Calls the

Priority 5 minutes

Irine L.

BabaysoNone None None

Laboratory

(beside


Receipt

(OR) and

get priority

number

Number and

give

instructions

to patient

n VMCH)

4

Submit self

for blood

extraction

Collect

specimen

and perform

blood

extraction

and give

instruction

when to

claim the

result

5 minutes

Gene

Carmel

T.Procian

os, RMT/

Khylle S.

Longakit,

RMT

None None None

Laboratory

(beside

VMCH)

5

Claim

Laboratory

result

Release

Laboratory

result

2 minutes

(Every 1PM)

Guard on

duty

Laborat

ory

result

None None

Laboratory

(beside

VMCH)

LABORATORY(HIV TESTING) Availability of Service : Monday-Friday (except Holidays); 8:00 AM -5:00 PM; No Noon Break Who may avail? : Naga and Non Naga residents (ages 15 – 65 years old) REQUIREMENT(s) : None

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Undergo

pretest

counseling

Gives the

patient pretest

counseling

20 minutes

Maria Eden B.

Cruda

May Fatima

B. Getuaban

Dr. Regil Kent

L. Villamor

None None None

Laboratory

Section

(left wing)

Ground

Floor

VMCH 2

Fills out

Personal

Lets the

patient fill out 10 minutes

Maria Eden B.

Cruda

Personal

InformatiNone None


Information

Sheet

the Personal

Information

Sheet

May Fatima

B. Getuaban

Dr. Regil Kent

L. Villamor

on Sheet

(A)

3 Undergo HIV

Testing

Administers

HIV Testing 30 minutes

Wilma C.

Abangan None None None

4

Wait for the

result and

undergo

posttest

counseling

Gives the

result and

provides Post

test

counseling

30 minutes

Maria Eden B.

Cruda,

May Fatima

B. Getuaban,

Dr. Regil Kent

L. Villamor

None None None

Positive TB Patients

1

Undergo

Provider-

Initiated

Counseling

and Testing

(PICT)

Conduct

Provider-

Initiated

Counseling

and Testing

1 hour

Maria Eden B.

Cruda,

May Fatima

B. Getuaban,

Dr. Regil Kent

L. Villamor,

Personal

Informati

on Sheet

(A)

None None

Laboratory

Section

(left wing)

Ground

Floor

VMCH

LABORATORY (DIRECT SMEAR SPUTUM MICROSCOPY) Availability of Service : Monday-Friday (except Holidays); No Noon Break Acceptance of Sputum specimen, 8:00AM –10:00AM Sputum smearing, staining, and reading of results, 11:00 AM – 5:00 PM

Who may avail? : All symptomatic patients REQUIREMENT(s) : None

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms




1

Secure and

fill out

Sputum

Request

Form

Provide the form

and assist in filling

in the forms

10 minutes Jane L.

Bartido

National

TB

Progra

m

(NTP)

Request

Form

None None

Laboratory

Section

(left wing)

Ground

Floor

VMCH

2 Fill up the

Sputum Cup

Provide the

sputum cup and

give instruction in

collecting sputum

5 minutes Jane L.

Bartido None None None

Laboratory

Section

(left wing)

Ground

Floor

VMCH

3 Claim result

Give the Sputum

result (if Negative,

provide special

instruction, if

positive, start the

treatment)

3 working

days

Jane L.

Bartido

Sputum

Request

Form

None None

Laboratory

Section

(left wing)

Ground

Floor

VMCH

TUBERCULOSIS-DIRECTLY OBSERVED TREATMENT, SHORTCOURSE (TB-DOTS) Availability of Service : Monday-Friday (except Holidays); 8:00 AM -5:00 PM; No Noon Break [Refer to Physicians’ Schedule for further details.] Who may avail? : All clinically and bacteriologically diagnosed patients REQUIREMENT(s) :

Sputum and Xray result

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Present the

sputum or

Xray result

Instruct patient

of the

frequency and

duration in

10 minutes

Maria Eden B.

Cruda, May

Fatima B.

Getuaban

National

TB

Program

(NTP) ID

None None

DOTS

Center (left

wing)

Ground


taking the

medicines

Card &

Treatmen

t Card

Floor

VMCH

2

Take

medicines

for the day

before going

home

Observe patient 1 hour

Maria Eden B.

Cruda, May

Fatima B.

Getuaban

NTP ID

Card and

Treatmen

t Card

None None

Laboratory

Section

(left wing)

Ground

Floor

VMCH

MANTOUX TESTING Availability of Service : Monday and Tuesday (except Holidays); 8:00 AM -5:00 PM; No Noon Break Who may avail? : Contacts of Bacteriologically confirmed patients REQUIREMENT(s) :

Contacts of Bacteriologically confirmed patients

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Submit

contacts of

bacteriologic

ally

confirmed

patients

Trace contacts

of

bacteriologicall

y confirmed

patients

Upon

availability of

the patients

Maria Eden B.

Cruda, May

Fatima B.

Getuaban

Presump

tive TB

Masterlis

t

None None

Laboratory

Section

(left wing)

Ground

Floor

VMCH

2

Wait for

Mantoux

Test to be

performed

Perform

Mantoux Test 5 minutes

Maria Eden B.

Cruda, May

Fatima B.

Getuaban

Presump

tive TB

Masterlis

t

None None

Laboratory

Section

(left wing)

Ground

Floor

VMCH

3

Coordinate

with

TBDOTS

Give instruction

for reading of

mantoux test

2 minutes

Maria Eden B.

Cruda, May

Fatima B.

None None None

Laboratory

Section

(left wing)


Nurse for

schedule of

next visit

(reading done

after 48 – 72

hours)

Getuaban Ground

Floor

VMCH

4

Consult

Doctor for

confirmation

and final

diagnosis

Reads Mantoux

Test and further

assess

patient’s

condition

15 minutes Dr. Regil Kent

L. Villamor

Patients

Record None None

Laboratory

Section

(left wing)

Ground

Floor

VMCH

ISSUANCE OF TRANSFER PERMIT Availability of Service : Monday-Friday (except Holidays); 8:00AM -5:00 PM; No Noon Break Who may avail? : Naga and Non Naga Residents REQUIREMENT(s) :

Death Certificate

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Present

Death

Certificate

Check Death

Certificate and

instruct client to

pay to the

cashier

5 minutes

Allen T.

Obinque,

Manily Marie

S. Borden

Virneil M.

Alinsonorin

None None None

Sanitary

Section

(left wing)

2nd Floor

VMCH

2 Pay to the

cashier

Issue Official

Receipt 10 minutes

Adrian G.

Ramil None

P

100.00 None

Cashier

Ground

Floor

VMCH

3

Present

Official

Receipt

Issue Transfer

Permit 5 minutes

Allen T.

Obinque,

Manily Marie

S. Borden

Virneil M.

Transfer

Permit

Form

None

Dr. Regil

Kent L.

Villamor/

Virneil M.

Alinsonorin

Sanitary

Section

(left wing)

2nd Floor

VMCH


Alinsonorin

ISSUANCE OF EXHUMATION PERMIT Availability of Service : Monday-Friday (except Holidays); 8:00AM -5:00 PM; No Noon Break Who may avail? : All Residents of the City of Naga, Cebu REQUIREMENT(s) :

Death Certificate

Transfer Permit (if deemed)

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Present

Death

Certificate

Check Death

Certificate and

instruct client

to pay to the

cashier

10 minutes

Allen T.

Obinque,

Manily Marie S.

Borden

Virneil M.

Alinsonorin

Death

Certific

ate

None None

Sanitary

Section

(left

wing)2nd

Floor

VMCH

2 Pay to the

Cashier

Issue Official

Receipt (O.R.) 10 minutes Adrian G. Ramil None

Exhum

ation

permit

₱100.0

0

Transfe

r permit

(only if

necess

ary)

₱100.0

0

Cashier

Ground

Floor

VMCH

3 Present OR

Issue

Exhumation

Permit

5 minutes

Allen T.

Obinque,

Manily Marie S.

Borden

Exhum

ation

Permit

Form

None

Dr. Regil

Kent L.

Villamor/

Virneil M.

Sanitary

Section

(left

wing)


Virneil M.

Alinsonorin

Alinsonorin 2nd

Floor

VMCH

ISSUANCE OF HEALTH CARD FOR INDIVIDUAL CLIENTS Availability of Service : Monday-Friday (except Holidays); 8:00 AM -5:00 PM; No Noon Break Who may avail? : Naga and Non Naga residents REQUIREMENT(s) : Food

X-ray Result

Hepatitis B Result

Stool Exam Result Non - Food

X-ray Result

Drug Test Result

Stool Exam Result

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms

used Fees Signatories

Locatio

n Applicant/


1

Apply at the

Sanitary

Section with

the

requirements

Verify validity of

documents/

results and

instruct the client

to pay to the

cashier if

requirements are

complete; if not,

advise client to

undergo lacking

or necessary lab

test/s

10 minutes

Allen T.

Obinque,

Manily

Marie S.

Borden

Virneil M.

Alinsonorin

None None None

Sanitary

Section

(left

wing)

2nd

Floor

VMCH

2 Pay to the

cashier

Issue Official

Receipt 10 minutes

Adrian G.

Ramil None

P80.00 –

within City None

Office of

the City


of Naga,

Cebu

P30.00 –

outside

City of

Naga,Cebu

Treasur

er

3

Present O.R.,

undergo

interview

Gets the Official

Receipt and

conduct interview

15 minutes

Allen T.

Obinque,

Manily

Marie S.

Borden

Virneil M.

Alinsonorin

Health

Card None None

Sanitary

Section

(left

wing)

2nd

Floor

VMCH

4

Wait for the

Health Card

to be released

Release Health

Card 10 minutes

Allen T.

Obinque,

Manily

Marie S.

Borden

Virneil M.

Alinsonorin

Health

Card None

Trixie

Anthony B.

Tura

Allen T.

Obinque,

Virneil M.

Alinsonorin

Sanitary

Section

(left

wing)

2nd

Floor

VMCH

ISSUANCE OF SANITARY PERMIT Availability of Service : Monday-Friday (except Holidays); 8:00 AM -5:00 PM; No Noon Break Who may avail? : Residents of City of Naga, Cebu who has business establishments REQUIREMENT(s) :

Business Permit Application Form

Sanitary Inspection Report Form

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Apply and

present the

application

Set schedule for

Inspection 5 minutes

Allen T.

Obinque,

Manily

Business

Permit

Applicatio

None None

Sanitary

Section

(left wing)


form Marie S.

Borden

Virneil M.

Alinsonorin

n Form 2nd Floor

VMCH

2

Applicant will

wait for pre-

post

inspection

Inspect the

establishment,

give list of

requirements for

securing of

Health Card

1 hour

Allen T.

Obinque,

Manily

Marie S.

Borden

Virneil M.

Alinsonorin

Sanitary

Inspectio

n Report

Form

None None

Field

(City of

Naga,

Cebu)

3 Pay to the

cashier

Issue Official

Receipt 10 minutes

Cherry T.

Claramon

Christian

Paul S.

Toledo

Rosalyn G.

Lascuña

None

Refer to

Ordinan

ce No.

2010-

004

None

Office of

the City

Treasurer

4

Present

Official

Receipt with

the

requirements

Issue the

Sanitary Permit 10 minutes

Allen T.

Obinque,

Manily

Marie S.

Borden

Virneil M.

Alinsonorin

Sanitary

Permit

Form

None

Dr. Regil

Kent L.

Villamor/

Virneil M.

Alinsonorin

Sanitary

Section

(left wing)

2nd Floor

VMCH

DENTAL SERVICES/CHECK UP

Availability of Service : Monday-Friday (except Holidays); 8:00 AM - 5:00PM; No Noon Break

Monday - Extraction (ibot sa ngipon)

Tuesday - Restoration (pasta)

Wednesday - School Visit/ Barangay Visit

Thursday – Oral Prophylaxis (limpyo sa ngipon)

Friday - School Visit/ Barangay Visit [Refer to Physicians’ Schedule for further details.]

Who may avail? : All ages can avail of dental service but precautionary measures would be given to high risk patients thus referral is also practiced.


REQUIREMENT(s) :

Any of the following: Identification Card (City of Naga ID, Voter’s ID, Postal ID, SSS ID, etc.) as proof that one is a resident of the City of Naga

Purok Clearance/ Certificate

Minor ages (19 years old and below) needs Parental Consent/ Parental Accompaniment

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Secure

priority

number

Provide clients

with priority

number

2 minutes

Edeeliza Kristina

G. Paraiso, Mary

Aljeve A. Legues

Priority

number None None

Dental

Section

(left

wing)

2nd

Floor

VMCH

2

Wait for

number to

be called

Calls the

priority number

and record

patients

complaint for

Daily Service

Record (DSR)

5 minutes

Edeeliza Kristina

G. Paraiso, Mary

Aljeve A. Legues

DSR None None

3

Submit

Self for

Treatment

Conduct Oral

Checkup and

provide

Medication

15 minutes

(case to case

basis)

Dr. Ethel G. Uy

Individual

Dental

Record

(IDR)

Form 1

None

None

PRENATAL CONSULTATION (FACILITY BASED) Availability of Service : Monday – Friday (except Tuesdays); 8:00AM – 12:00NN Who may avail? : Constituents of the City of Naga, Cebu REQUIREMENT(s) :

Voter’s Certification

Purok Certificate

Certificate of Indigency

Prenatal Card


Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1 Get Priority

Number

Give Priority

Number 2 minutes

Public

Assistance

and

Complaints

Desk

(PACD)

Personnel

Priority

Number None None

VMCH

Entranc

e

2 Seeks

consultation

- Interview patient

- Take history

- Take vital signs

- Perform

Leopold’s

Manuever

- Fill out prenatal

record

- Provide vitamins

& give Tetanus

Toxoid (TT)

injection

- Schedule

patient’s next visit

30 minutes

Marnie A.

Daguplo,

RM/ Aileen

S. Encabo,

RM/

Dr. Porferia

E. Daclan

Prenatal

Card None None

Prenatal

Room

(Right

Wing),

Ground

Floor,

VMCH

3

Follow-up

visit

(follow step

1&2)

- Take vital signs

- Review history

of patient

- Do Leopold’s

maneuver &

record data in the

prenatal chart

- Follow-up TT

injection for

primigravida

- Schedule visits;

monthly for the

1st 7 months,

every 2 weeks on

30 minutes

Marnie A.

Daguplo, RM

/ Aileen S.

Encabo, RM/

Dr. Porferia

E. Daclan

Prenatal

Card None None

Prenatal

Room

(Right

Wing),

Ground

Floor,

VMCH


the 8th month &

weekly thereafter

until delivery

NORMAL SPONTANEOUS VAGINAL DELIVERY (NSVD) Availability of Service : 24 hours daily including Saturdays, Sundays, and Holidays Who may avail? : Pregnant Women in Labor REQUIREMENT(s) :

Prenatal Card with all Laboratory Results

Step


Activity

(Under Normal

Circumstances)



Client

Service

Provider

1

Seeks

consultatio

n

Takes history of

the patient 10 minutes

Note: 2 nurses and

2 midwives per

shift

Antonette L.

Abatayo, RN

Junely A. Boyles,

RN

Romela C.

Peteros, RM

Mary Jane A.

Labrado, RM

Zyra Mae T.

Alforque, RN

Fatima P. Glaraga,

Prenatal

Card None None

Internal

Examin

ation

Room

(right

wing),

Ground

Floor,

VMCH

2

Presents

her

prenatal

card

- Does physical

exam

- Takes vital

signs

- Performs

Leopold’s

maneuver

- Monitors

contraction &

records FHB

- Does pelvic

exam

15 minutes Prenatal

Card None None


3 Patient in

active labor

Admits patients

4cm & above

until fully

dilated; monitor

contractions &

record FHB

every hour

12 – 15 hours

RN

Glyn V.

Resurreccion, RM

Juanita A. Paunil,

RM

Margie T.

Godinez, RM

Juliana A.

Bersano, RM

Jhesa Niña C.

Buenamente, RN

Churchelle C.

Alicaba, RN

Rosalenda O.

Aliganga, RM

Ruelyn Mendiola,

RM

Maria Chona L.

Tañan, RN

John Marie N.

Chart

and

Partogr

aph

None

Nurse and

Midwife on

duty

Labor

Room

(right

wing),

Ground

Floor,

VMCH

4

Patient fully

dilated with

urge to

push Bag

of Water

(BOW)

may be

intact or

ruptured

Mounts patient

in the Delivery

Room and

deliver the baby

2 hours

Chart

and

Partogr

aph

None None

Delivery

Room

(right

wing),

Ground

Floor,

VMCH

Oxytocin 10 ‘u’

IM

administered to

mother after the

delivery of the

baby

1 minute

NEWBORN CARE Availability of Service : 24 hours daily including Saturdays, Sundays, and Holidays Who may avail? : Baby REQUIREMENT(s) :

Step


Activity

(Under Normal

Circumstances)




1 Baby

delivered

Newborn Care:

- Immediate

drying of the

newborn

- Early skin to

First 90

minutes

Note: 2 nurses and

2 midwives per

shift

Antonette L.

Chart None None

Delivery

Room

(right

wing),

Ground


skin contact

- Delayed

clamping of the

cord

- Initiation of

breastfeeding

- Crede’s

prophylaxis given

- Anthropometric

measurement

taken

- Hep B given

- Vitamin K given

- BCG given

Abatayo, RN

Junely A. Boyles,

RN

Romela C.

Peteros, RM

Mary Jane A.

Labrado, RM

Zyra Mae T.

Alforque, RN

Fatima P. Glaraga,

RN

Glyn V.

Resurreccion, RM

Juanita A. Paunil,

RM

Margie T.

Godinez, RM

Juliana A.

Bersano, RM

Jhesa Niña C.

Buenamente, RN

Churchelle C.

Alicaba, RN

Rosalenda O.

Aliganga, RM

Ruelyn Mendiola,

RM

Maria Chona L.

Tañan, RN

John Marie N.

Janiola, RN

Floor,

VMCH

2

Newborn

Screening

(NBS) for

Neonates

24-72

hours

after

delivery

Ask for request

slip & receipt of

payment from

non-Philhealth

members

2 – 5 minutes

Note: 2 nurses per

shift

Antonette L.

Abatayo, RN

Junely A. Boyles,

RN

Zyra Mae T.

Alforque, RN

NBS

Request

Form

Philheal

th:

MDR/

ID

certificat

Free-

for

Philh

ealth

mem

bers

Non-

Philh

Nurse on

duty

OB

Ward

(right

wing),

2nd

Floor,

VMCH

Fill out

information in the

filter card & log

book

5 minutes


Prepare supplies

for NBS 2 minutes

Fatima P. Glaraga,

RN

Jhesa Niña C.

Buenamente, RN

Churchelle C.

Alicaba, RN

Maria Chona L.

Tañan, RN

John Marie N.

Janiola, RN

ion ealth

&

Non-

Naga

Resid

ents

P

600.0

0

Expa

nded

NBS

– P

1,500

.00

Perform blood

extraction from

heel within 24-72

hours

3 – 5 minutes

Resording on the

filter paper &

send to NBS

center

1 minute

Releasing of

results 4 – 5 weeks

3 Hearing

test

Ask request slip

and receipt of

payment for non-

Philhealth

patient/ non Naga

resident

20 – 30

minutes

Free-

for

Philh

ealth

mem

ber

Non-

Philh

ealth

&

Non-

Naga

Resid

ents –

P

150.0

0

Nurse on

duty

OB

Ward

(right

wing),

2nd

Floor,

VMCH

4

(NSVD)

Delivery

of the

placenta

- Wait for signs of

placental

separation

- Apply gentle

cord traction

- Inspect

20 minutes

Note: 2 midwives

per shift

Romela C.

Peteros, RM

Mary Jane A.

Chart None None

Delivery

Room

(right

wing),

Ground

Floor,


placenta once

out

Labrado, RM

Glyn V.

Resurreccion, RM

Juanita A. Paunil,

RM

Margie T.

Godinez, RM

Juliana A.

Bersano, RM

Rosalenda O.

Aliganga, RM

Ruelyn Mendiola,

RM

VMCH

5

Patient

and baby

brought to

ward

- V/S monitored

- Encourage

exclusive

breastfeeding

- Advised to void

within 4-6 hours

Every 15

minutes for 2

hours then

hourly for 2

hours then

every 4 hours

until stable

Note: 2 nurses per

shift

Antonette L.

Abatayo, RN

Junely A. Boyles,

RN

Zyra Mae T.

Alforque, RN

Fatima P. Glaraga,

RN

Jhesa Niña C.

Buenamente, RN

Churchelle C.

Alicaba, RN

Maria Chona L.

Tañan, RN

John Marie N.

Janiola, RN

Chart None Nurse on

duty

OB

Ward

(right

wing)

2nd

Floor,

VMCH

6

Discharge

Monday-

Friday

(8:00AM

–

5:00PM)

- After 24 hours

without any

complications

- Schedules

follow up visit

and indicate FP

method chosen

- Issuance of

Live Birth

10 minutes

Dischar

ge

Summa

ry

No

Balan

ce

Billing

(NBB)

– for

Philh

ealth

mem

ber

Non-

Philh

ealth

&

Non-

Naga

Resid

ents –

P

None

Cashier,

Ground

Floor,

VMCH


3,500

.00

POST-NATAL SERVICES Availability of Service : Monday – Friday; 8:00 AM – 5:00 PM Who may avail? : Postpartum Women REQUIREMENT(s) :

Discharge Summary Slip

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1 Get Priority

Number

Provide Priority

Number 2 minutes

Public

Assistance and

Complaints

Desk (PACD)

Personnel

Priority

Number None None

VMCH

Entrance

2

Post

Partum

Follow-up

(Baby

Check-up)

- 1 week after

delivery

- Patient

present

discharge

summary slip

- Vital signs

taking (Mother

and Baby)

10 minutes Marnie A.

Daguplo, RM

Dischar

ge slip

(Baby

and

Mother)

None

Dr. Porteria

E. Daclan

Marnie A.

Daguplo, RM

Prenatal

Room

(right

wing)

Ground

Floor

VMCH

IMMUNIZATION Availability of Service : Every Tuesday (except holidays); 8:00 AM – 12:00 NN Who may avail? : Neonates


REQUIREMENT(s) :

Immunization Card

Step


Activity

(Under Normal

Circumstances)



Client

Service

Provider

1 Get Priority

Number

Provide Priority

Number 2 minutes

Public Assistance

and Complaints

Desk (PACD)

Personnel

Priority

Number None None

VMCH

Entranc

e

2

Present

Immunizati

on Card

Take history

and vital signs 15 minutes

Marnie A.

Daguplo, RM

Maritess P.

Alferez, RN

Immuniz

ation

Card

None

Marnie A.

Daguplo, RM

Maritess P.

Alferez, RN

Prenatal

Room

(right

wing)

Ground

Floor

VMCH

FAMILY PLANNING SERVICES Availability of Service : Monday – Friday (Except Tuesdays); 8:00 AM – 5:00 PM; No Noon Break Who may avail? : Constituents of the City Of Naga, Cebu REQUIREMENT(s) :

Voter’s Certification

Purok Certificate


Prenatal Card

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



Provider


1

Family planning

-Postpartum who

decides to have:

- PPIUD

- Implant

- Pills (COC and

POP)

- BTL (quarterly)

- Vasectomy (for

referral)

- Counsel

patient

- Review

patients chart

- Takes vital

signs and

examine

patient

- Provision of

services

30 minutes

Porferia E.

Daclan, MD

/

Marnie A.

Daguplo,

RM /

Romela C.

Peteros, RM

FP

Form 1

Consent

slip

Follow-

up slip

None

Porferia E.

Daclan, MD /

Romela C.

Peteros, RM

City

Populati

on

Office/I.

E.

Room

(right

wing)

Ground

Floor

VMCH

2 PPIUD& Implant

Follow up

- Schedule

follow up 6

weeks after

insertion of

IUD

- Implant follow

up 2-3 days

after insertion

- Examine the

patient and

check IUD and

cut string

- Ask patient

for any

complaints

5 – 10 minutes

Porferia E.

Daclan, MD

/

Marnie A.

Daguplo,

RM /

Romela C.

Peteros, RM

Follow-

up slip None

Porferia E.

Daclan, MD /

Maritess P.

Alferez, RN /

Romela C.

Peteros, RM

City

Populati

on

Office/I.

E.

Room

(right

wing)

Ground

Floor

VMCH

REFERRAL OF CASES NOT WITHIN THE SCOPE Availability of Service : 24 hours daily including Saturdays, Sundays, and Holidays Who may avail? : Pregnant Women in Labor REQUIREMENT(s) :

Prenatal Card with all Laboratory Results

Step Activities Duration of

Activity

Person In

Charge

Forms


Applicant/ Service


Client Provider (Under Normal

Circumstances)

1

Consultatio

n of

pregnant

patients

who are

high risk

High risk

pregnancy

such as,

Teenage

pregnancy

and pregnant

women with

medical

problems like

thyroid,

diabetes and

other

pathologic

cases are

referred to

hospitals

10 – 60

minutes (after

giving initial/

emergency

meds

Note: 2 nurses

and 2 midwives

per shift

Antonette L.

Abatayo, RN

Junely A. Boyles,

RN

Romela C.

Peteros, RM

Mary Jane A.

Labrado, RM

Zyra Mae T.

Alforque, RN

Fatima P.

Glaraga, RN

Glyn V.

Resurreccion,

RM

Juanita A.

Paunil, RM

Margie T.

Godinez, RM

Juliana A.

Bersano, RM

Jhesa Niña C.

Buenamente, RN

Churchelle C.

Alicaba, RN

Rosalenda O.

Aliganga, RM

Ruelyn Mendiola,

RM

Maria Chona L.

Tañan, RN

John Marie N.

Janiola, RN

CVHRS

referral

form

None

Nurse and

Midwife on

duty

Labor

room/Deliv

ery room

(right

wing)

Ground

Floor

VMCH


ISSUANCE OF MEDICAL CERTIFICATE (LYING-IN PATIENTS) Availability of Service : Monday – Friday (except Holidays); 8:00 AM – 5:00 PM; No Noon Break Who may avail? : VMCH Lying-in clients requesting medical certificate for maternity and

paternity leave, for reinstatement purposes, SSS purposes, and absences/sick leave

REQUIREMENT(s) :

Photocopy of Live Birth


Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Approach

Administrati

ve Office

Interview client

and instruct client

to pay to the

cashier

5 minutes

Alexeber

C. Dublin /

Merle Q.

Rivera

None None None

Administrati

ve Office

(right wing)

2nd Floor

VMCH

2 Pay to the

cashier

Entertain the next

patient in line

while waiting for

the other patient

to come back

with the Official

Receipt (OR)

5 minutes Adrian G.

Ramil None

P

30.00 None

Cashier

Ground

floor VMCH

3

Present

requirement

s

Prepare medical

certificate 10 minutes

Alexeber

C. Dublin /

Merle Q.

Rivera

Medical

certificat

e

None

Porferia E.

Daclan, MD

Alexeber C.

Dublin,

and the

attending

midwife

Administrati

ve Office

(right wing)

2nd Floor

VMCH

4

Receive

Medical

Certificate

Release the

Medical

Certificate

2 minutes

Alexeber

C. Dublin /

Merle Q.

Rivera

Medical

certificat

e

None None

Administrati

ve Office

(right wing)

2nd Floor

VMCH


ISSUANCE OF LIVE BIRTH CERTIFICATE Availability of Service : Monday – Friday (except Holidays); 8:00 AM – 5:00 PM; No Noon Break Who may avail? : VMCH Lying-in clients (Naga or non Naga residents) REQUIREMENT(s) :

If Married, Live Birth Form Photocopy of the Marriage Contract

If Single, Live Birth Form Community Tax Certificate/Cedula of the Father

If Illegitimate,None

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1 Fill out Live

Birth Form

Provide client

Live Birth Form 5 minutes Merle Q. Rivera

Live

Birth None None

OB Ward

(right wing)

2nd Floor

VMCH

2

Present

requiremen

t

Receive

requirements

and prepare the

certificate of

live birth

5 minutes

Alexeber C.

Dublin/

Merle Q. Rivera

Live

Birth None

Alexeber

C. Dublin/

Merle Q.

Rivera and

the

attending

midwife

Administrat

ive Office

(right wing)

2nd Floor

VMCH

3

Receive

Certificate

of live birth

Release

Certificate of

live birth and

instruct client to

proceed to City

Civil Registrar’s

Office for

registration

2 minutes

Merle Q. Rivera/

Alexeber C.

Dublin/

Jovelyn B.

Alberto/

Maritess P.

Alferez/

Carmelita R.

Canet

Live

Birth None None

Administrat

ive Office

(right wing)

2nd Floor

VMCH


PHILHEALTH ENROLLMENT Availability of Service : Monday – Friday (except Holidays); 8:00 AM – 5:00 PM; No Noon Break Who may avail? : Pregnant women who are residents of the City of Naga, Cebu

REQUIREMENT(s) :


Purok and Voter’s Certification

Prenatal CardLive Birth Form

If previously enrolled, bring all the requirements together with the Old MDR for updating

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Apply and

present the

requirements

Receive the

requirements and

let client fill out

PMRF form

10 minutes

Porferia E.

Daclan,M.D./

Marnie A.

Daguplo

PMRF

Form None

Porferia E.

Daclan,M.D.

Prenatal

room

(right

wing)

Ground

Floor

VMCH

2 Fill out PMRF

form

Entertain the next

patient in line

while waiting for

the other patient

to come back

with the PMRF

form

10 minutes PMRF

Form None

3 Submit PMRF

form

Receive the

PMRF form and

process

Philhealth

requirement

papers for

enrollment

5 minutes PMRF

Form None

ULTRASOUND SERVICES Availability of Service : Tuesday and Thursday; 2:30 PM – 5:00 PM


Who may avail? : All Patients who need ultrasound examinations for further laboratory

evaluation REQUIREMENT(s) :

Requesting form from the Physician

any of the following: Identification card (Voter’s ID/voter’s certificate, City of Naga ID) as proof that you are a resident of the City of Naga to Avail 20 % discount

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1 Present the

requirements

Check the

examination

being requested

and instruct

patient to pay at

the cashier

3 minutes Roxanne A.

Davin RN --- None None Ultrasound

Section

(right wing)

Ground

Floor

VMCH 2

Take note of

pre-

procedure

instructions

Instruct client of

the pre-procedure

instructions and

schedule appoint

10 minutes

Roxanne

A. Davin

RN

Ultrasou

nd

Referral

slip

None None

3 Pay to the

Cashier

Entertain the next

patient in line

while waiting for

the other patient

to come back with

the Official

Receipt (OR)

10 minutes Adrian

Ramil ---

Refer

to

attache

d

ordina

nce

None

Cashier

Ground

floor

VMCH

4 Queue in

waiting area

Prepare the

Ultrasound

Machine for the

procedure

10 minutes Roxanne A.

Davin RN --- None None

Ultrasound

Section

(right wing)

Ground

Floor

VMCH 5

Submit self

for ultrasound

examination

Perform

Ultrasound

examination

20 minutes Dr. Ardel V.

Binoya --- None None


6 Wait for

official result

Release the

Ultrasound result 5 minutes

Roxanne A.

Davin

Ultrasou

nd

Official

Result

None Dr. Ardel

V. Binoya

ANIMAL BITE TREATMENT Availability of Service : Mondy and Thursday; 8:00 AM - 5:00 PM; No Noon Break [Refer to Physician’s schedule for further details.] Who may avail? : All residents of City of Naga, Cebu REQUIREMENT(s) :

Referral form from the barangay

Purok Certificate

Community/ Purok/ Voter’s ID

Barangay Clearance

Veterinary Office endorsement

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1 Check the

requirements

Provide priority

number to clients 1 minute

Crispulo M.

Ebon

Priority

Number None

Animal Bite

Treatment

Center,

[Left wing]

G/F VMCH

2

Wait for the

number to be

called

Interview the

patient and take

the vital signs and

issue Animal Bite

Referral Slip for

doctor’s diagnosis

3-5 minutes Crispulo M.

Ebon

Animal

Bite

Referral

Slip

None

Animal Bite

Treatment

Center,

[Left wing]

G/F VMCH


3

Submit

oneself for

wound

categorizatio

n

Determine the

wound, if

applicable, will

give prescription

for medication,

vaccine

administration

purposes by

category

indicated for

treatment

5-10 minutes

Dr. Regil

Kent L.

Villamor

Animal

Bite

Referral

Slip,

Prescrip

tion

Form (if

applicab

le)

None

Animal Bite

Treatment

Center,

[Left wing]

G/F VMCH

4

Vaccinated

with Anti-

Rabies

Give Anti-Rabies

vaccine and

instruct patient for

the next schedule

of vaccination

2-3 minutes

May Fatima

B.

Getuaban

Nurse from

NDP

Animal

Bite

Treatme

nt Card

None

Animal Bite

Treatment

Center,

[Left wing]

G/F VMCH

X-RAY SERVICES Availability of Service : Monday – Friday (except Holidays); 8:00 AM - 5:00 PM; No Noon Break Cut Off Time: 11:00 AM and 4:00 PM (encoding and releasing of results) Who may avail? : All patients who need radiongraphic examinations for further laboratory

evaluation. REQUIREMENT(s) :

Requesting form from the Physician

Any of the following: Identification card (Voter’s ID/ Certificate, City of Naga ID) as proof that you are a resident of City of Naga to avail 20% discount.

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms




1 Present the

requirements

Check the

examination

being requested

and instruct

patient to pay at

the cashier

3 minutes

Rhea

Theresa V.

Hontanosa

s, RRT

None None

X-ray

Section

(left wing),

G/F VMCH

2 Pay to the

Cashier

Entertain the next

patient in line

while waiting for

the other patient

to come back with

the Official

Receipt (OR)

10 minutes Adrian

Ramil

Refer

to

Ordina

nce

No.

2017-

001,

Sectio

n 3

None

VMCH

Cashier,

G/F VMCH

3

Present the

OR to the

Rad. Tech.

and queue in

x-ray waiting

area

Log patient’s

information and

set the machine

ready for x-ray

procedure

5 minutes

Rhea

Theresa V.

Hontanosa

s, RRT

None None

X-ray

Section

(left wing),

G/F VMCH

4

Wait for

name to

called

Conduct x-ray

examination and

send images to

the Radiologist

via Drop Box

(Internet)

30 minutes

Rhea

Theresa V.

Hontanosa

s, RRT

None None

X-ray

Section

(left wing),

G/F VMCH

5

Present OR

to claim x-ray

official result

Release official

result Day after

Rhea

Theresa V.

Hontanosa

s, RRT

X-ray

Official

Result

None Dr. Robert

A. Sales

X-ray

Section

(left wing),

G/F VMCH


OFFICE OF THE CITY SOCIAL WELFARE & DEVELOPMENT OFFICER

FRONTLINE SERVICES

ISSUANCE OF SENIOR CITIZEN IDENTIFICATION CARD

INTERVIEW OF QUALIFIED SENIOR CITIZENS FOR SOCIAL PENSION

ISSUANCE OF IDENTIFICATION CARD FOR PERSONS WITH DISABILITY (PWD)

ISSUANCE OF REFERRAL LETTERS FOR PUBLIC ATTORNEY’S (PAO) OFFICE

FOR LEGAL ASSISTANCE

PROVISION OF SOCIAL CASE SUMMARY REPORTS FOR MEDICOLEGAL CASES

PROVISION OF SOCIAL CASE STUDY REPORT FOR OTHER MEDICAL NEEDS

ISSUANCE OF SOLO PARENTS IDENTIFICATION CARD

ISSUANCE OF KALIPI I.D.

CONDUCT INTERVIEW TO INDIVIDUAL CLIENTS WHO ARE IN CRISIS SITUATION

CASE CONFERENCE WITH THE ABUSED WOMEN, CHILDREN AND YOUTH

FACILITATE RESCUE OPERATION IN COORDINATION WITH PNP

PROVISION OF LGU NFA RICE OUTLET TO INDIGENT FAMILIES IN 28

BARANGAYS


ISSUANCE OF SENIOR CITIZEN IDENTIFICATION CARD Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : A citizen of the Republic of the Philippines and at least sixty (60) years old REQUIREMENT(s) :

2 pieces - 1 X 1 picture

Community Tax Certificate or any proof that he/she is a citizen the Republic and at least 60 years old

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Request

application

form from

CSWD Staff

Provide

Application

Form

5 minutes

Rhodelia

A.Viajedor

Julie Ann N.

Porio

Vilma C. Navales

Senior

Citizen’s

Application

Form

None None

Office of

the

Senior

Citizens

Affair

(OSCA)

2

Submit filled

out form and

requirement

s to CSWD

staff

Receive

application

form and

conduct

evaluation

20 minutes

Rhodelia A.

Viajedor

Julie Ann N.

Porio

Vilma C. Navales

None None None OSCA

3 Wait

Endorse to

OSCA head

for Signature

20 minutes

Rhodelia A.

Viajedor

Julie Ann N.

Porio

Vilma C. Navales

None None None OSCA

4 Wait

Signs the ID

and

Discount

Card

5 minutes Angeles Dacalos

(OSCA Head) None None

Angeles

Dacalos

(OSCA

Head)

OSCA

5 Wait

Endorse to

LCE for

Signature

20 minutes

Rhodelia A.

Viajedor

Julie Ann N.

Porio

Vilma C. Navales

None None

Kristine

Vanessa T.

Chiong

Office of

the City

Mayor


6

Claim the

Senior

Citizen’s

Card as

scheduled

Release the

signed

Senior

Citizen’s ID

cards

5 minutes

Rhodelia A.

Viajedor

Julie Ann N.

Porio

Vilma C. Navales

None None Client OSCA

INTERVIEW QUALIFIED SENIOR CITIZENS FOR SOCIAL PENSION Availability of Service : Monday – Friday; 8:00 AM – 5:00 PM Who may avail? : Indigent Filipino Senior Citizens aged 60 years old and above NOT an SSS

OR GSIS pensioner and has no support from children REQUIREMENT(s) :

Photocopy of Senior Citizens identification card

Recommendation Slip from Chapter President of respective barangays

Step


Activity

(Under Normal

Circumstances)



Client

Service

Provider

1

Apply for

Social

Pension

Intake interview 20 minutes

Rhodelia A.

Viajedor

Julie Ann N. Porio

Vilma C. Navales

None None Client

Office of

the

Senior

Citizens

Affair

(OSCA)

2 Wait

Home Visit for

collateral

information

1 day

Rhodelia A.

Viajedor

Julie Ann N. Porio

Vilma C. Navales

Home

Visit

Report

None Social

Worker on site

3 Wait

Submit the

Certificate of

Eligibility for

Social Pension

to DSWD, Field

Office VII

4 hours

Rhodelia A.

Viajedor

Julie Ann N. Porio

Vilma C. Navales

None None

Maria

Brenda A.

Gabato &

Kristine

Vanessa T.

Chiong

DSWD

FO VII


ISSUANCE OF IDENTIFICATION CARD FOR PERSONS WITH DISABILITY (PWD) Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Any bonafide PWD with permanent disabilities due to any one or more of the

following conditions: psychological, chronic illness, learning, mental, visual, orthopedic, speech and hearing impairment.

REQUIREMENT(s) :

Barangay Certification

1 by 1 ID picture – 3 pieces

Medical Certificate

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Request

application form

from the staff

Provide

Application

Form

2 minutes

Effie C.

Omega

Anastacia

V.

Geonzon

PWD

Applicat

ion

Form

None None

Persons

with

Disability

Affairs

Office

(PDAO)

2

Submit filled

out form to the

staff

Receive

application

form and

conduct

evaluation

20 minutes None None None PDAO

3 Wait

Endorse to

LCE for

signature

20 minutes None None

Kristine

Vanessa T.

Chiong

Office of

the City

Mayor

4

Claims the

PWD ID card

as scheduled

Release the

signed PWD ID

cards

20minutes None None Client PDAO


ISSUANCE OF REFERRAL LETTERS FOR PUBLIC ATTORNEYS OFFICE’S (PAO) FOR LEGAL ASSISTANCE Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Bonafide resident of City of Naga, Cebu REQUIREMENT(s) :

Certificate of Indigency signed by Barangay Captain

Income Tax Return and Court Order (filed)

Certificate of No Income from the Bureau of Internal Revenue (BIR)

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Submit

Certificate of

Indigency to

CSDWO Staff

and verbally

request

certificate

issuance

Conduct

Interview 5 minutes

Cedric S.

Kaquilala

Effie C.

Omega

Betty S.

Ababan

None None None CSWD

Office

2

Signs the

General Intake

Sheet (GIS)

Prepare General

Information

Sheet and

Referral Form

20 minutes

General

Intake

Sheet

(GIS),

Referral

Form

None None CSWD

Office

3 Wait

Let’s the

department head

review the filled

out referral form

5 minutes None None None, CSWD

Office

4 Wait

Signs the

prepared referral

form

5 minutes

Maria

Brenda

A.

Gabato

Referral

Form None

Maria

Brenda A.

Gabato,

CSWD

Office

5 Signs the

logbook and

Retrieves the

signed Referral 10 minutes

Cedric S.

Kaquilala

Referral

Form None Client

CSWD

Office


claim the

Certificate

Form and

records in the

Logbook and

have the client

sign and release

the prepared

Referral Form

Effie C.

Omega

Betty S.

Ababan

PROVISION OF SOCIAL CASE SUMMARY REPORT FOR MEDICOLEGAL CASES Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Bonafide resident of City of Naga, Cebu REQUIREMENT(s) :

Police Blotter or Court Order

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



Provider

1

Present Court

Order or Police

Request and

orally request for

Case Summary

Report

Conduct

Interview 30 minutes

Cedric S.

Kaquilala

Effie C.

Omega

Betty S.

Ababan

None None None CSWD

Office

2 Signs the GIS

Prepare

General

Information

Sheet

20 minutes

General

Intake

Sheet

(GIS)

None None CSWD

Office

3 Wait

Prepares case

study report,

and let the

supervisor

review for

correction

20 minutes None None None CSWD

Office


4 Wait

Signs the

reviewed Case

Study Report

5 minutes

Maria

Brenda A.

Gabato

None None

Maria

Brenda A.

Gabato

CSWD

Office

5

Signs the logbook

and claim the

Case Study

Report

Retrieves the

signed Case

Study Report

and release to

the client

10 minutes

Cedric S.

Kaquilala

Effie C.

Omega

Betty S.

Ababan

None None Client CSWD

Office

PROVISION OF SOCIAL CASE STUDY REPORT FOR OTHER MEDICAL NEEDS Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Clients who are in need of Social Case Study Report REQUIREMENT(s) :

Medical Abstract

Hospital Bill

Picture of Patient & the one authorized to transact

Letter request for PCSO manager

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Request

verbally for

Social Case

Study Report

Conduct Interview 45 minutes

Betty S.

Ababan,

Effie S.

Codiñera,

Cedric S.

Kaquilala

None None None CSWD

Office

2 Fill out General

Intake Sheet

Assist client in

filling out the

General Intake

Sheet

20 minutes

General

Intake

Sheet

None None CSWD

Office

3 Wait

Prepare Case

study report and

have it reviewed

by the CSWDO


Office


4 Wait

Signs the

reviewed Social

Case Study

Report

5minutes None None

Maria

Brenda A.

Gabato

CSWD

Office

5

Wait

Retrieves the

signed Social

Case Study

Report


Office

6

Claim the

signed Social

Case Study

Report

Release the

signed Social

Case Study

Report

15minutes None None Client CSWD

Office

ISSUANCE OF SOLO PARENTS IDENTIFICATION CARD

Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Disadvantaged solo parents who are widowed, widower, unwed mother victim

of rape, spouse is detained for a criminal conviction of one year serving sentence & spouse left alone with the responsibility of parenthood due to mental and physical incapacity of the spouse as certified by a public medical practitioner and etc.

REQUIREMENT(s) :

Barangay Certificate stating why she/he became a SOLO Parent

Certification of residency for at least 6 months

Filled-in Application Form

Death certificate of the spouse (male/female) photocopy

ITR or any document that will establish the income level of the Solo Parent

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Request

application

form of Solo

Parents

25minutes Betty S.

Ababan

Solo

Parent’s

Application

Form

None None CSWD

Office


2

Submit filled in

forms and

together with

the required

documents

Receive

application

form and

review

20 minutes Betty S.

Ababan None None None

CSWD

Office

3 Wait

Home visit

for collateral

information

30 minutes Betty S.


CSWD

Office

4 Wait

Prepare

Social Case

Study Report

& Solo

Parent’s ID

card

1 hour Betty S.


CSWD

Office

5

Claimed the

SOLO Parent’s

ID card

Release the

SOLO

Parent’s ID

card

5 minutes Betty S.

Ababan None None

Maria

Brenda A.

Gabato &

Kristine

Vanessa T.

Chiong

CSWD

Office/

Office of

the City

Mayor

ISSUANCE OF KALIPI I.D.

Availability of Service : Every Tuesday & Friday of the week; 8:00 AM -5:00 PM Who may avail? : Women REQUIREMENT(s) :

18 to 59 years old – Married

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Request

application

form from

Provide

Application

Form

5minutes

Betty S.

Ababan

Maryane

Intake

form for

KALIPI

None

Maria

Brenda A.

Gabato

Crisis

Center

for


CSWD Staff C. Tapican Members Women

2

Submit Filled in

Form to CSWD

Staff

Receive

application

Form &

Conduct

evaluation

20 minutes None None None

3 Wait Endorse to LCE

for Signature 20 minutes None None

Kristine

Vanessa T.

Chiong

4

Sign the

logbook and

claim the

Identification

Cards

Retrieves the

signed Card &

Records in

logbook & have

the client & sign

& release the

cards

20 minutes

None None Client

CONDUCT INTERVIEW TO INDIVIDUAL CLIENTS WHO ARE IN CRISIS SITUATION Availability of Service : Every Tuesday & Friday of the week; 8:00 AM -5:00 PM Who may avail? : Indigent individual clients REQUIREMENT(s) :

Certificate of indigency from the Barangay

Medical Abstract

Hospital bill

Statement of school payment.

Step


Activity

(Under Normal

Circumstances)

Person In

Charge Forms used Fees Signatories Location


Provider

1

Request for

financial

assistance

Intake

interview 10minutes

Ella T. De

Gracia,

Betty S.

BA form 200

& Certificate

of Eligibility

Non

e

Client in

BA form

200

CSWD

Office


2 Wait

Fill in remarks

in BA Form

200

30minutes

Ababan,

Cedric S.

Kaquilala,

Effie C.

Omega,

Marietta

S.

Rosalita

BA form 200

& Certificate

of Eligibility

Non

e

Maria

Brenda A.

Gabato

CSWD

Office

3 BA form 200 for

Mayor’s Approval

Advice client

to proceed to

Mayor’s Office

for approval

30 minutes BA Form

200

Non

e

Kristine

Vanessa T.

Chiong

CSWD

Office &

Mayor’s

Office

4 Claim the cash

from Release cash 30 minutes

CTO

Personne

l

None Non

e None CTO

CASE CONFERENCE WITH THE ABUSED WOMEN, CHILDREN AND YOUTH

Availability of Service : Monday – Friday; 8:00 AM -5:00 PM Who may avail? : Victims of abuse - women, children, & youth REQUIREMENT(s) :

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Report the

Incident to

CSWD

Intake interview 10minutes

Betty S.

Ababan,

Effie C.

Omega

Intake

Sheet None None

CSWD

Office/ Crisis

Center for

Women

2

Adhere to case

conference

session

Provide the

case

conference with

the Client

2-3 hours

Betty S.

Ababan,

Effie C.

Omega

None None None

CSWD

Office/ Crisis

Center for

Women

FACILITATE RESCUE OPERATION IN COORDINATION WITH PNP

Availability of Service : Monday to Friday; 8:00 AM -5:00 PM


Who may avail? : Victims of abuse - women, children, & youth REQUIREMENT(s) :

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



Provider

1

Request for a

rescue for the

Abused Women,

Children & Youth

Intake interview 10minutes

Cedric S.

Kaquilala

Rose C.

Caboverde

Audrey A.

Tapic

Betty S.

Ababan

Effie C.

Omega,

Ella T. De

Gracia,

Marietta S.

Rosalita

None None None CSWD

Office/

Crisis

Center for

Women 2 Wait

Coordinate with

PNP-Women’s

Desk Personnel

for blotter

20minutes None None None

3 Area Visitation 1 hour None None None

PROVISION OF LGU NFA OUTLET TO INDIGENT FAMILIES IN 28 BARANGAYS

- Families may avail of ten (10) kilos of NFA rice

Availability of Service : Every 1st and 3rd week of the month Who may avail? : Indigent families REQUIREMENT(s) :

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms




1 Purchase

NFA Rice

Assist client fill in

the form 10minutes

Maria

Victoria

S.

Lobrino

Rice

allocation

ledger

None

Client, Maria

Victoria S.

Lobrino

Marietta S.

Rosalita, &

Maria Brenda

A. Gabato

28

Barangay

s of the

City of

Naga

2 Pay the NFA

rice

Provide the NFA

rice and accept

the payment

15minutes

Marietta

S.

Rosalita

None

Php

27.00&

32.00/kil

o

None

3

Remit to the

Office of the City

Treasurer the

proceeds of rice

30 minutes

Maria

Victoria

S.

Lobrino

Rice

allocation

ledger

no. of

kilogram

None None

Office of

the City

Treasurer


OFFICE OF THE CITY AGRICULTURIST

FRONTLINE SERVICES

REGISTRATION AND OR RENEWAL OF REGISTRATION OF FISHING VESSELS/

GEARS

ANIMAL DISPERSAL (HOG, CATTLE & GOAT)

CONSULTATION ON CROP MANAGEMENT

DISTRIBUTION OF QUALITY PLANTING MATERIALS

ASSISTANCE IN THE CONDUCT OF SOIL ANALYSIS

ASSISTANCE IN REGISTRATION AND RENEWAL OF RURAL BASED

ORGANIZATION (COOPERATIVES, FARMER, 4-H CLUB, RURAL IMPROVEMENT

CLUB, & FISHERFOLKS ORGANIZATION)

AVAILMENT OF ARTIFICIAL INSEMINATION SERVICES


REGISTRATION AND OR RENEWAL OF REGISTRATION OF FISHING VESSELS/ GEARS Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : All Fishermen REQUIREMENT(s) :

Barangay Clearance

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Applicant/

Client

Service Provider

1

Secure

registration

form from

staff and fill

it out and

submit

together with

the

Barangay

Clearance

Provide registration

form, assist client in

filling in the

registration form

and advise client to

pay to the cashier

and prepare for

inspection by

FARMC personnel

25 minutes Leonila R.

Camomot

Regist

ration

form

None None Agricultur

e’s Office

2 Pay to the

Cashier

Receive payment

and issue Official

receipt (O.R.)

10 minutes Emma P.

Saycon O.R.

As per

comput

ation

Emma P.

Saycon

Treasurer

’s Office,

Ground

Floor

3 Wait

Endorse the Vessel

Registration to

office of the FARMC

for inspection


Camomot None None None

Agricultur

e’s Office

4

Accompany

the FARMC

inspector in

the conduct

of inspection

Conduct inspection

of vessel 1 day

FARMC

personnel None None

FARMC

Inspector

5 Wait

Have the Vessel

Registration

approved / signed

by FARMC


Camomot None None

Elmer

Lapitan

(FARMC

Chairman)

Agricultur

e’s Office


Chairman

6 Wait

Endorse the Vessel

Registration to

office of the Mayor

for signature


Camomot None None None

Agricultur

e’s Office

7 Wait Signs the

registration form 10 minutes ____

Regist

ration

Form

None

Kristine

Vanessa

T. Chiong

Mayor’s

Office,

2nd Floor

8 Present

O.R. to staff

Receive the O.R.

attach it to the

approved

registration form

then have the client

sign the logbook

and release it to

client


Camomot

OR,

Com

munit

y Tax

Certifi

cate,

Baran

gay

Clear

ance

None None Agricultur

e Office

9

Claim the

approved

registration

1 minute ____ None None None Agricultur

e Office

ANIMAL DISPERSAL (HOG, CATTLE, CARABAO, GOAT) Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Farmers (Livestock) REQUIREMENT(s) :

Livestock insurance(if application to become a recipient is granted)

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms




1

Request to be a

recipient of the

animal

dispersal

program

Record request in

the logbook for

purposes of

prioritizing clients

on a first come-

first served basis

15 minutes

Napoleon

L. Lacno

Jr./ Rodelin

L. Basalo

None None None Agricultur

e’s Office

2 Wait

Evaluation &

Assessment

- Capability

- Forage

Resources

1 day

Napoleon

L. Lacno

Jr./ Rodelin

L. Basalo


e’s Office

3

Visit City

Agriculturist’s

office for the

Contract

signing

Assist in the filling

in of the contract 25 minutes

Napoleon

L. Lacno

Jr./ Rodelin

L. Basalo


e’s Office

4 Sign the

Contract

Advise the Client

of the schedule

when to get the

animal and filling

out of insurance

application form

5 minutes

Napoleon

L. Lacno

Jr./ Rodelin

L. Basalo

Contra

ct None

Brenda A.

Granada

Agricultur

e’s Office

5

Endorsement of

livestock

insurance

premium to

Philippines

Crop Insurance

Corporation

_____ _____

Napoleon

L. Lacno

Jr.

Insura

nce

Policy

Php

1,250.0

0 for

Cattle/C

a-rabao

& Php

75.00

for hog

or goat

None

6

Pick up animal

at designated

site

Release the

animal to client 30 minutes

Napoleon

L. Lacno

Jr./ Rodelin

L. Basalo


e’s Office

CONSULTATION ON CROP PRODUCTION & MANAGEMENT


Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Farmers REQUIREMENT(s) : None

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Seek

assistance or

advise relative

to crop

production &

management

Interview client

to get an idea

of their

problems

concerning

crops grown

15 minutes

Brenda A.

Granada /

Mario B.

Unabia/

Janeth D.

Sumagang

None None None Agriculture

’s Office

2 Listen to

briefing

Extend

Technical

Assistance on

the proper

farming

practices

45 minutes

Brenda A.

Granada /

Mario B.

Unabia/

Janeth D.

Sumagang


’s Office

DISTRIBUTION OF QUALITY PLANTING MATERIALS Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : All Farmers REQUIREMENT(s) :

Payment

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms




1

Request for

Quality

Planting

Materials

Record the

request in the

logbook and

advise client to

pay at the City

Treasurer’s

Office

15 minutes

Proceso T.

Aliganga/

Shirley S.

Mabida


e’s Office

2

Pay at the

City

Treasurer’s

Office

Receive payment

and issue Official

receipt

10 minutes Emma P.

Saycon

Official

Receipt

(O.R.)

Fees

depends

on the

type of

plant

Emma P.

Saycon

Treasurer

’s Office,

Ground

Floor

3

Present OR

to

Agriculture

Staff &

submit

photocopy of

O.R. for

recording/

filing, then

present it to

person on

duty at the

Nursery for

releasing/

recording

Distribute the

requested

planting

materials

15 minutes

Proceso T.

Aliganga/

Shirley S.

Mabida


e’s Office

ASSISTANCE IN THE CONDUCT OF SOIL ANALYSIS Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : All Farmers REQUIREMENT(s) :

Soil Samples

Activities Duration of Person In Forms Fees Signatories Location


Step Applicant/

Client

Service

Provider

Activity

(Under Normal

Circumstances)

Charge used

1

Submit soil

sample to the

office

Receive

sample and

advise client to

come back a

week after

5 minutes

Brenda A.

Granada/

Mario B.

Unabia/

Janeth D.

Sumagang

None None None Agriculture’

s Office

2 Wait

Submit soil

sample to

laboratory

(Cebu City, DA-

RFO VII)

5 days after

receipt of soil

sample

Brenda A.

Granada/

Mario B.

Unabia/

Janeth D.

Sumagang

None

Php

30.00/

sample

None Agriculture’

s Office

3 Wait

Follow up soil

analysis & pick

up result if

available

1 month

City

Agriculture

Staff

None None None

4

Claim soil

analysis

report

Release soil

analysis report

to client and at

the same time

explain the

proper

fertilization of

soil

10 minutes

Brenda A.

Granada/

Mario B.

Unabia/

Janeth D.

Sumagang

Soil

Analysis

Report

None None Agriculture’

s Office

ASSISTANCE IN REGISTRATION AND RENEWAL OF RURAL BASED ORGANIZATION (COOPERATIVES, FARMER, 4-H CLUB, RURAL IMPROVEMENT CLUB, & FISHERFOLKS ORGANIZATION) Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : All Rural-Based Organizations (RBO) REQUIREMENT(s) :

Documents (List of Officers/Members, Const. & by Laws, Financial Statements, & etc.)


Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms

used

Fees

Signatories

Location Applicant/

Client

Service

Provider

1

Request for

assistance in

the

registration or

renewal of

RBO’s

Review

documents for

registration/

renewal to

determine

what is

lacking

30 minutes

Brenda A.

Granada/

Mario B.

Unabia /

Janeth D.

Sumagang

Checklist

of

Requirem

ents

None None Agriculture

’s Office

2

Comply

lacking

documents

and submit to

agency

concern

Follow up 1 month

Brenda A.

Granada/

Mario B.

Unabia/

Janeth D.

Sumagang

Forms

supplied

by agency

concerns

None None Agriculture

’s Office

3 Wait

Inform RBO’s

to pick up the

Certificate of

Registration

once ready

10 minutes

Brenda A.

Granada/

Mario B.

Unabia/

Janeth D.

Sumagang

CDA/

DOLE

Registratio

n form,

PMS and

financial

statement

None CDA/DOLE

personnel

AVAILMENT OF ARTIFICIAL INSEMINATION SERVICES Availability of Service : Monday-Sunday; 8:00 AM -5:00 PM Who may avail? : Livestock Raisers REQUIREMENT(s) :

Chute

Step


Activity

(Under Normal

Person In

Forms

Fees

Signatories

Location Applicant/ Client Service


Provider Circumstances) Charge used

1

Request for Artificial

Insemination (A.I.)

Services

Interview client

with regards to

the heat period

of the animals,

to determine

the proper

timing

10 minutes

Jayson

Neil R.

Camomot


’s Office

2

Accompany the A.I.

technician in the

conduct of Artificial

Insemination

Conduct

Artificial

Insemination

1 hour to 1 day None None None On site

3

Accompany the A.I.

technician in the

conduct of

Pregnancy

Diagnosis

Conduct

Pregnancy

Diagnosis

3 months after

A.I. Service None None None On site

4

Accompany the A.I.

technician in the

conduct of Vitamin

Supplementation,

deworming, &

eartagging of A.I.

calfdrop

Conduct of

Vitamin

Supplementatio

n, deworming,

& eartagging of

A.I. calfdrop

After farrowing None None None On site


OFFICE OF THE CITY PLANNING AND DEVELOPMENT COORDINATOR

FRONTLINE SERVICES

ISSUANCE OF LOCATIONAL CLEARANCE

ISSUANCE OF ZONING CERTIFICATION (BUSINESS)

ISSUANCE OF ZONING CERTIFICATION (LOT)


ISSUANCE OF LOCATIONAL CLEARANCE Availability of Service : Monday-Friday; 8:00 AM – 5:00 PM, No Noon Break Policy Who may avail? : Building Permit Applicants REQUIREMENT(s) :

Perspective drawing of building

Lot Number/Tax Declaration

Sketch Plan

Cost Estimate duly signed by a civil engineer/architect

Vicinity Map

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



Provider

1

Secure & fill out

application form

and comply

requirements

Provide

application form

& checklist of

requirements

5 minutes

Basiledes

L.

Panilag

Locationa

l

clearance

Applicatio

n form

None None

CPDC

Office,

2nd Floor

2

Submit all

documentary

requirements to

the CPDC staff

for evaluation

Evaluate

submitted

documents and

conduct

assessment

and advise

client of the

schedule of

inspection

10minutes

Basiledes

L.

Panilag/J

oveno C.

Garcia

None None None

CPDC

Office,

2nd Floor

3 Pay to the

Cashier

Receive

payment and

issue Official

Receipt (O.R.)

10 minutes Emma P.

Saycon O.R.

As per

Comput

ation

Emma P.

Saycon

Treasurer’s

Office,

Ground

Floor

4

Submit the

O.R. to the

CPDC Staff

Receive the

O.R. then

prepare the

Locational

25 minutes

Basiledes

L.

Panilag

None None None

CPDC

Office,

2nd Floor


Clearance and

have it signed

by the CPDC

5 Wait Sign the

Clearance 5minutes

Basiledes

L.

Panilag

Clearanc

e None

Joveno C.

Garcia

CPDC

Office,

2nd Floor

6

Sign in the

Logbook then

claim the

Clearance

Have the Client

signed in the

logbookthen

release the

clearance

5 minutes

Basiledes

L.

Panilag

Locationa

l

Clearanc

e

Certificat

e

None Client

CPDC

Office,

2nd Floor

ISSUANCE OF ZONING CERTIFICATION (BUSINESS) Availability of Service : Monday-Friday; 8:00 AM – 5:00 PM,No Noon Break Policy Who may avail? : Business Permit Applicants REQUIREMENT(s) :

Lot Number

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Applicant/Client Service Record

1

Apply verbally

for a zoning

certification

from CPDC

staff

Advise client of

the

requirements

and amount of

fee to be paid

5 minutes

Basiledes

L. Panilag,

Ferdinand

A. Legaspi

None None None

CPDC

Office,

2nd Floor


2

Submit the

O.R. together

with all other

requirement/s

to the CPDC

staff

Receive the

O.R. and all

other

documents,

evaluate then

prepare the

certification and

have it signed

by the CPDC

10 minutes

Basiledes

L. Panilag,

Ferdiannd

A. Legaspi

None None Joveno C.

Garcia

CPDC

Office,

2nd Floor

ISSUANCE OF ZONING CERTIFICATION (LOT) Availability of Service : Monday-Friday; 8:00 AM – 5:00 PM,No Noon Break Policy Who may avail? : Applicants pertaining to lot disposition & acquisition or for inquiry purposes REQUIREMENT(S) :

Lot Number/Tax Declaration

Sketch Plan

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Apply

verbally for a

lot zoning

certification

from CPDC

staff

Advise client to

pay to the cashier

and submit O.R.

together with all

other

requirements to

CPDC staff

5 minutes Basiledes

L. Panilag

Tax

Declarati

on and

Sketch

Plan

None None

CPDC

Office,

2nd Floor

2

Submit the

O.R. and

filled out

application

form,

together with

all other

Receive the O.R.

and all other

documents,

evaluate, then

prepare the

certification and

have it signed by

15minutes Basiledes

L. Panilag

Tax

Declarati

on, and

O.R.

None None

CPDC

Office,

2nd Floor


requirements

to the CPDC

staff

the CPDC

3 Wait Signs the

Certification 5 minutes

Basiledes

L. Panilag

Certificati

on None

Joveno C.

Garcia

CPDC

Office,

2nd Floor

4

Sign in the

Logbook

then Claim

the

Certification

Have the Client

sign in the

logbook then

release the

Certification

5 minutes Basiledes

L. Panilag

Lot Zone

Certificat

e

None Client

CPDC

Office,

2nd Floor


OFFICE OF THE CITY ASSESSOR

FRONTLINE SERVICES

ISSUANCE OF TAX DECLARATION FOR NEW ASSESSMENT & REASSESSMENT

OF REAL PROPERTIES

ISSUANCE OF TAX DECLARATION FOR TRANSFER OF REAL PROPERTY

OWNERSHIP

ISSUANCE OF NOTICE OF ASSESSMENT AND TAX BILL

ISSUANCE OF CERTIFIED/ PLAIN COPIES OF TAX DECLARATIONS&

SUPPORTING DOCUMENTS

ISSUANCE OF CERTIFIED/ PLAIN PHOTOCOPIES OF CADASTRALMAPS AND

SKETCH PLANS

ANNOTATION ON TAX DECLARATION

ISSUANCE OF CERTIFICATE OF NO IMPROVEMENT


ISSUANCE OF TAX DECLARATION FOR NEW ASSESSMENT & REASSESSMENT OF REAL PROPERTIES Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Property owners, real estate brokers/agents REQUIREMENT(s) :

Building Plan

Building Permit

Community Tax Certificate of Property Owner

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Fill out

request form

for new

assessment/r

eassessment

of Real

Property

Receive request,

verify records

and advice client

on the schedule

for inspection

15 minutes

Leonardo

B. Villarino

Jr.

None None None

Assessor’

s Office

(Table 4)

2

Accompany

the inspector

Conduct ocular

inspection and

prepare the Field

Appraisal and

Assessment

Sheet

480 minutes

(1 day)

Leonardo

B. Villarino

Jr. /

Antonino M.

Bacolod

Field

Apprais

al and

Assess

ment

Sheet

None None Property

Location

3

Wait

Compute and

prepare tax

Declaration and

forward to

draftsman for

Property

Identification

Number

60 minutes

Leonardo

B. Villarino

Jr./ Marilyn

N.

Emnacen/

Roden P.

Aranas

Tax

Declarat

ion

Form

None None

Assessor’

s Office

(Table

4/3)

4

Wait

Plot the

transaction on

the section map

60 minutes

Antonino M.

Bacolod/

Tax

Map

and

None None

Assessor’

s Office

(Table 12/


and assign

Property

Identification

Number

Erwin V.

Tapales

Control

Roll

13)

5 Wait

Review Evaluate

and Approve

Tax Declaration

60 minutes Flordelis L.

Ababa None None

Flordelis L.

Ababa

Assessor’

s Office

( City

Assessor’

s Table)

6 Wait

Assign Number

on Tax

Declaration

30 minutes Genelyn T.

Abatayo None None None

Assessor’

s Office

(Table 11)

7 Wait

Record in

logbook and

have the client

sign the back

portion of the

Tax Declarations

duplicate copy

10 minutes Josephine

D. Maitem None None None

Assessor’

s Office

(Table 2)

8 Claim the Tax

Declaration

Release the

owner’s copy of

the approved tax

declaration

5 minutes Josephine


Assessor’

s Office

(Table 2)

ISSUANCE OF TAX DECLARATION FOR TRANSFER OF REAL PROPERTY OWNERSHIP

Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Persons who acquire real property REQUIREMENT(s) :

Deed of Conveyance

BIR Tax Receipt

Transfer Tax

Title if any

Community Tax Certificate of previous owner and new owner


Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Submit

required

documents to

Assessor’s

personnel

Receive,

review and

evaluate

submitted

requirements

30 minutes

Leonardo

B. Villarino

Jr./ Darwin

A. Sibi

None None None

Assessor’s

Office

(Table

4/10)

2

Wait Prepare / type

Tax Declaration 15 minutes

Leonardo

B. Villarino

Jr./ Marilyn

N.

Emnacen

Tax

Declarati

on and

Field

Appraisal

Assessm

ent Sheet

None None

Assessor’s

Office

(Table 4/3)

3

Review the

entries of the

Tax

Declaration

and sign

Assist the client

in reviewing the

Tax Declaration

then forward

the signed Tax

Declaration to

draftsman

10 minutes

Leonardo

B. Villarino

Jr.

None None Client

Assessor’s

Office

(Table 4)

4 Wait

Plots new Tax

Declaration in

the Tax Map

and record in

the Control Roll

then forwards

the Tax

Declaration to

Assessor’s staff

for review

30 minutes

Antonino

M. Bacolod/

Erwin V.

Tapales

Tax Map,

Control

Roll, and

Section

Map

None None

Assessor’s

Office,

Ground

Floor

5 Wait

Review Tax

Declaration and

submit to

assessor for

approval and

signature

15 minutes

Leonardo

B. Villarino

Jr.

Tax

Declarati

on

None None

Assessor’s

Office

(Table 4)


6 Wait

Review,

evaluate and

approve Tax

Declaration

60 minutes Flordelis L.

Ababa

Tax

Declarati

on

None Flordelis L.

Ababa

Assessor’s

Office (City

Assessor’s

Table)

7 Wait

Assign number

on Tax

Declaration



Assessor’s

Office

(Table 11)

8

Claim copy of

Tax

Declaration

Release

owner’s copy of

Tax Declaration

2 minutes Josephine


Assessor’s

Office

(Table 2)

ISSUANCE OF NOTICE OF ASSESSMENT AND TAX BILL Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Persons who wants to pay their Real Property taxes due REQUIREMENT(s) :

Name of the property owner or previous receipts

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Request Notice

of Assessment

and Tax Bill

(NATB) from

Assessor’s

personnel

Ask the name

of the Real

Property owner

1 minute Genelyn

T. Abatayo

Mark Jose

U.

Lastimosa

None None None

Assessor’

s Office

(Counter

1/3)

2

Give the name

of the real

property owner

Search and

select the Tax

Declaration to

be included in

NATB

1 minute None None None

Assessor’

s Office

(Counter

1/3)


3 Wait Print the NATB 2 minute

None None None

Assessor’

s Office

(Counter

1/3)

4 Get the NATB Release NATB 1 minute None None None

Assessor’

s Office

(Counter

1/3)

ISSUANCE OF CERTIFIED/ PLAIN COPY OF TAX DECLARATIONS AND SUPPORTING DOCUMENTS Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Property owners, notary public, courts of law, real estate brokers/agents,

prospective buyers REQUIREMENT(s) : None

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms

used

Fees

Signatories

Location Applicant/Client Service

Provider

1

Fill in request

for

certified/plain

copies of Tax

Declarations/

supporting

documents

Receive

request and

verify records

(computer &

books)

5 minutes

Maria

Luisa N.

Bartolabac

None None None

Assessor’s

Office

(Table 1)

2 Pay to the

cashier

Receive

payment and

issue Official

Receipt (O.R.)

10 minutes Cherry T.

Claramon None

Php.

65.00/

P50.00

Cherry T.

Claramon

Treasurer’s

Office

(Counter 2)

3

Present O. R.

to receiving

staff

Generate the

electronic copy 10 minutes

Darwin A.

Sibi/

Genelyn

T. Abatayo

None None None

Assessor’s

Office

(Table

10/11)


4 Wait Certifies the

electronic copy 3 minutes

Darwin A.

Sibi/

Genelyn

T. Abatayo

None None Darwin A.

Sibi

Assessor’s

Office

(Table

10/11)

5

Claim the

certified/plain of

the Tax

Declaration

Release the

certified/plain

copy of the Tax

Declaration

2 minutes

Maria

Luisa N.

Bartolabac

None None None

Assessor’s

Office

(Table 1)

ISSUANCE OF CERTIFIED/ PLAIN PHOTOCOPIES OF CADASTRAL MAPS AND SKETCH PLANS Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Lotowners, Geodetic engineers, surveyors, real estate brokers/agents REQUIREMENT(s) : None

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Fill out

request form

for copies of

Cadastral

Maps and

Sketch

Plans

Receive request

and verify

records

(computer,

Cadastral Maps)

5 minutes

Erwin V.

Tapales/

Roden P.

Aranas

None None None

Assessor’s

Office

(Table 8 &

13)

2 Pay to the

cashier

Receive payment

and issue Official

Receipt (O.R.)


Claramon

O. R.

Php.

P65.00/

P50.00

Cherry T.

Claramon

Treasurer’s

Office

(Counter 2)

3

Present O.

R. to

draftsman

Generates

photocopy of the

Sketch Plan

10 minutes

Erwin V.

Tapales/

Roden P.

Aranas

None None None

Assessor’s

Office

(Table 8 &

13)

4 Wait Certifies the 3 minutes _______ None None Antonino Assessor’s


photocopy of

Sketch Plan

M. Bacolod Office

(Table 11 &

12)

5

Claim the

certified/plai

n copy of the

Cadastral

Map/ Sketch

Plan

Release the

certified/ plain

copy ofCadastral

Map/ Sketch

Plan

2 minutes

Erwin V.

Tapales/

Roden P.

Aranas

None None None

Assessor’s

Office

(Table 8

&12)

ANNOTATION ON TAX DECLARATION

Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Mortgagors, mortgagees, courts of law, property owners REQUIREMENT(s) :

Notice of Lien or Levy

Deed of Mortgate

Bailbond and Release of Liens or encumbrances

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client Service Record

1

Fill in

request

form

Receive request then

review and evaluate

the required

documents if all are in

order

advise client to pay

certification fee to the

cashier

10 minutes Genelyn

T.Abatayo None None None

Assessor’s

Office

(Table 11)

2 Pay to the

cashier

Receive payment and

issue Official Receipt

(O.R.)


Claramon O. R.

Php.

65.00

Cherry T.

Claramon

Treasurer’s

Office

(Counter 2)


3

Present

O.R. to

assessor’s

staff

Annotate the Tax

Declaration and affix

signature


Abatayo None None

Genelyn T.

Abatayo

Assessor’s

Office

(Table 11)

4

Claim the

annotated

Tax

Declaration

Record in logbook

and

release the annotated

Tax Declaration/s to

client



Assessor’s

Office(Tabl

e 11)

ISSUANCE OF CERTIFICATE OF NO IMPROVEMENT

Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Persons Acquiring Real Property REQUIREMENT(s) :

Tax Declaration of Land

Deed of Conveyance

Sketch Plan

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Fill in request

form for a

Certificate of

No

Improvement

Receive request

and review

submitted

requirements

15 minutes Leonardo B.

Villarino Jr. None None None

Assessor’s

Office

(Table 4)

2 Wait

Verify computer

records and

advise client on

the schedule for

inspection

15 minutes Leonardo B.

Villarino Jr. None None None

Assessor’s

Office

(Table 4)

3 Accompany the

inspector

Conduct Ocular

Inspection

480 minutes

(1 day)

Leonardo B.

Villarino Jr./

Antonino M.

None None None Property

Location


Bacolod

4 Wait

Prepare the

Certification and

endorse to

Assessor for

signature

30 minutes

Genelyn T.

Abatayo/

Darwin A.

Sibi

None None None

Assessor’s

Office

(Counter

1/ Table

10)

5 Wait

Verify the record

and sign the

Certification

5 minutes

None None

Leonardo B.

Villarino Jr.

Assessor’s

Office

(Table 4)

6

Claim the

Certificate of

No

Improvement

Release to client

the Certificate of

No Improvement

2 minutes

Genelyn T.

Abatayo/

Darwin A.

Sibi

None None None

Assessor’s

Office

(Counter

1/ Table

10)


OFFICE OF THE CITY CIVIL REGISTRAR

FRONTLINE SERVICES

REGISTRATION OF CIVIL REGISTRY DOCUMENTS (BIRTH, MARRIAGE AND

DEATH CERTIFICATES)

ISSUANCE OF BIRTH, DEATH AND MARRIAGE CERTIFICATES

APPLICATION FOR MARRIAGE LICENSE

PETITION FOR CORRECTION OF CLERICAL ERROR (BIRTH, MARRIAGE AND

DEATH CERTIFICATES)

CHANGE OF FIRST NAME IN THE CERTIFICATE OF LIVE BIRTH

REQUEST FOR SECURITY PAPER (SECPA) THRU BREQS


REGISTRATION OF CIVIL REGISTRY DOCUMENTS(BIRTH, MARRIAGE, AND DEATH CERTIFICATES) Availability of Service : Monday-Friday; 8:00 AM – 5:00 PM Who may avail? : Person who has direct interest of the document to be registered REQUIREMENT(s) : To be submitted to the office

Certificate of Live Birth - to be submitted within 30 days from the date of birth

Certificate of Marriage – to be submitted within 15 days from date of solemnization if married with license and within 30 days from solemnization if married under Article 34.

Certificate of Death - to be submitted within 30 days from the date of death

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Applicant/ Client Service

Provider

1

Submit duly filled

in and signed

Certificate to the

CCRO Staff

Receive the

document and

assign registry

number

10 minutes Jehans L.

Capada

Civil

Registry

Form

None None

CCR

Office

Ground

Floor

2

Have the

document signed

by the CCR

Sign the

document 5 minutes

Angelita

C.

Generale

None None Angelita C.

Generale

3

Bring back the

document to the

receiving section

for segregation of

copies

Segregate &

retain copies

for CCRO and

OCRG; and

release to

client his copy

5 minutes Jehans L.

Capada None None None

4

Receive/ claim the

Certificate with

Registry Number &

signature of the

CCR

Transcribe in

the

appropriate

registry book

the document

submitted for

registration.

10 minutes

Claire B.

Repunte/

Janine R.

Suarez

Registry

Book None None


ISSUANCE OF BIRTH, DEATH AND MARRIAGE CERTIFICATES Availability of Service : Monday-Friday; 8:00 AM -5:00 PM (no noon break) Who may avail? : An individual person, owner of the document, resident or non-resident of City of

Naga REQUIREMENT(s) : If result is negative

Baptismal Certificate issued by Parish Clerk

Valid I.D. of the Owner of the document

Authorization letter with valid ID, if the requester is other than the owner

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Fill out and

submit

request form

to receiving

section.

Receives

request form

and search

the data.

10 minutes

Claire B.

Repunte

Jehans L.

Capada

Janine R. Suarez

Yvonne C.

Sasan

CCR

Request

Form

None None CCR

Office

Ground

Floor

2

Receive

Order of

Payment.

Advise

Client to pay

to the

Cashier.

5 minutes

Payment

Order

Form

None None

3 Pay to

Cashier

Receive

payment

and issue

official

receipt

10 minutes

Emma P. Saycon

Cherry T.

Claramon

Claire B.

Repunte

Jehans L.

Capada

Janine R. Suarez

Yvonne C.

Sasan

O.R. Php

85.00 None

Treasurer

’s Office

Ground

Floor

4

Present O.R.

to the CCR

Staff.

Print the

certificate

and have it

signed by

the CCR.

10 minutes

Clalire B.

Repunte

Jehans L.

Capada

Janine R.

Civil

Registry

Form

None

Angelita

C.

Generale

CCR

Office

Ground

Floor


5 Claim the

Certificate

Release to

client and

record in the

logbook.

5 minutes

Suarez

Yvonne C.

Sasan

Civil

Registry

Form

None None

APPLICATION FOR MARRIAGE LICENSE Availability of Service : Monday-Friday; 8:00 AM -5:00 PM (no noon break) Who may avail? : One of the applicants must be a resident of City of Naga,Cebu REQUIREMENT(s) :

One must be a resident of Naga

PSA Birth Certificate;if not available, Baptismal Certificate with LCR Negative Certification

Certificate of No Record of Marriage or CENOMAR

Certificate of Seminar on Marriage Counseling and Family Planning

Advice/Concent of Parents for applicants 25 years of age & below

Community Tax Certificate

Legal Capacity to Contract Marriage, if foreigner

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Apply for

Marriage

License by

submitting the

required

documents

Evaluate the

documents

submitted.

20 minutes

Claire B.

Repunte

Janine R.

Suarez

None

Php 150.00

Marriage

license

application fee

(local)

Php 1,000.00

(Foreigners)

Php150.00 -

Marriage

Counselling

Fee w/ cert.

Php10.00 –

Mun. Form 90

None

CCR

Office

Ground

Floor

2

Receive

Order of

Payment

Advise Client

to pay to the

Cashier

5 minutes

Claire B.

Repunte

Janine R.

Suarez

None None

CCR

Office

Ground

Floor


3 Payment to

Cashier

Receive

payment and

issue receipt

10 minutes

Emma P.

Saycon

Cherry T.

Claramon

O.R. None None

Treasurer

’s Office

Ground

Floor

4

Present O.R

to the CCR

Staff

Interview

applicants

and prepare

Mun. Form 90

in 3 copies,

advice &

consent form

if applicable

20 minutes

Claire B.

Repunte

Janine R.

Suarez

Mun.

Form

90

None None

CCR

Office

Ground

Floor

5

Review and

sign the

application for

Marriage

License.

Advise the

applicants to

claim the

license after

the posting of

their

application for

10-days

5 minutes

Claire B.

Repunte

Janine R.

Suarez

None None None

CCR

Office

Ground

Floor

6

Claim

marriage

license after

the lapse of

10 days

posting.

Prepare and

release the

marriage

license.

10 minutes

Angelita

C.

Generale

Accou

ntable

Form

54

Php 25.00 Angelita C.

Generale

CCR

Office

Ground

Floor

PETITION FOR CORRECTION OF CLERICAL ERROR (BIRTH, MARRIAGE AND DEATH CERTIFICATES) Availability of Service : Monday-Friday; 8:00 AM -5:00 PM (no noon break) Who may avail? : a) Owner of the record that contains the error to be corrected b) Owner’s spouse, children, parents, brothers, sisters, grandparents,

guardian, or any other person duly authorized by law or by the owner of the document sought to be corrected

REQUIREMENT(s) :


PSA and local copy of the problem document

Other supporting papers that will be required by the registrar based on the kind of error to be corrected

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Apply for

Petition for

Correction of

Clerical Error

in the Civil

Registry

Document(s)

Evaluate the

application 10 minutes

Eva R. Laput

Angelita C.

Generale

None None None

CCR

Office

Ground

Floor

2

Submit

required

documents.

Review

documents if

complete and

sufficient.

15 minutes

Eva R. Laput

Angelita C.

Generale

None None None

CCR

Office

Ground

Floor

3

Receive

Order of

Payment

Advise client

to pay to the

cashier the

filing fee

5 minutes

Eva R. Laput

Angelita C.

Generale

None None None

CCR

Office

Ground

Floor

4

Pay to the

Cashier the

Filing Fee

Receive

payment and

issue O.R.

10 minutes

Emma P.

Saycon

Cherry T.

Claramon

O.R.

Php

1,000.00

(R.A.

9048)

Php

3,000.00

(R.A.

10172)

None

Treasurer

’s Office

Ground

Floor

5

Present O.R.

to the CCR

staff

Prepare the

petition for

Client to

review and

sign.

15 minutes

Eva R. Laput

Angelita C.

Generale

R.A.

9048

/1017

2

None None

CCR

Office

Ground

Floor


6

Review and

sign the

petition

Advise client

to come back

on the 11th

day after the

10 days

posting

period.

5 minutes

Eva R. Laput

Angelita C.

Generale

None None None

CCR

Office

Ground

Floor

7

Claim the

acted petition

by the

Registrar for

mailing to

PSA- Manila

Release the

acted petition

from the Civil

Registrar

General’s and

City Civil

Registrar.

10 minutes Angelita C.

Generale None None

Angelita C.

Generale

CCR

Office

Ground

Floor

CHANGE OF FIRST NAME IN THE CERTIFICATE OF LIVE BIRTH Availability of Service : Monday-Friday; 8:00 AM -5:00 PM (no noon break) Who may avail? : a) Owner of the record that contains the error to be corrected b) Owner’s spouse, children, parents, brothers, sisters, grandparents,

guardian, or any other person duly authorized by law or by the owner of the document sought to be corrected

REQUIREMENT(s) :

NSO and local copy of COLB

NBI Clearance, Police Clearance, Barangay Clearance

Publication in the newspaper once for two consecutive weeks

At least two (2) supporting documentary evidences such as Baptismal certificate, Marriage Certificate, Voter’s Registration Record, TOR, Form 137 and etc.

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms

used Fees Signatories Location Applicant /

Client

Service

Provider

1

Apply for

Petition for

Change of First

Evaluate the

application 10 minutes

Eva R.

Laput

Angelita C.

None None None

CCR Office

Ground

Floor


Name in the

COLB

Generale

2 Submit required

documents.

Review

documents if

complete and

sufficient.

10 minutes

Eva R.

Laput

Angelita C.

Generale

None None None

CCR Office

Ground

Floor

3

Receive Order

of Payment

Advise client to

pay to the

cashier the

filing fee

5 minutes

Eva R.

Laput

Angelita C.

Generale

None None None

CCR Office

Ground

Floor

4

Pay to the

Cashier the

Filing Fee

Receive

payment and

issue O.R.

10 minutes

Emma P.

Saycon

Cherry T.

Claramon

O.R.

Php

3,000.0

0

None

Treasurer’s

Office

Ground

Floor

5 Present O.R. to

the CCR staff

Prepare the

petition for

Client’s review

and signature.

15 minutes

Eva R.

Laput

Angelita C.

Generale

R.A.

9048 None None

CCR Office

Ground

Floor

6

Review and

sign the petition

Advise client to

have the

petition

published in

the newspaper

of general

circulation


Generale None None None

CCR Office

Ground

Floor

7

Submit the

Affidavit of

Publication and

newspaper

clippings to

CCR staff

Advise client to

comeback for

CCR’s decision

after the 14th

day of

publication.


Generale None None None

CCR Office

Ground

Floor

8

Claim the acted

petition for

mailing to NSO-

Manila

Release the

acted petition

from the Civil

Registrar

General and

City Civil

Registrar.


Generale None None

Angelita C.

Generale

CCR Office

Ground

Floor


REQUEST FOR SECURITY PAPER (SECPA) THRU BREQS Availability of Service : Monday-Friday; 8:00 AM -5:00 PM (no noon break) Who may avail? : For Birth Certificate - only the owner of the document or his/her authorized

representative, resident or non-resident of City of Naga REQUIREMENT(s) :

Xerox copy of document requested

Valid Identification Card

Authorization letter with valid ID, if the requester is other than the owner

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Fill out

Request

Form

Review the filled

out form 10 minutes

Yvonne C.

Sasan

Request

Form None None

CCR Office

Ground

Floor

2

Receive

Order of

Payment

Advise Client to

pay to the

Cashier

5 minutes Yvonne C.

Sasan None None None

CCR Office

Ground

Floor

3

Pay to

Cashier the

Service Fee

Receive

payment and

issue official

receipt

10 minutes

Emma P.

Saycon

Cherry T.

Claramon

O.R. Php

20.00 None

Treasurer’s

Office

Ground

Floor

4

Present

O.R. of

Service

Charge to

the CCR

staff

Encode request

in the computer

and advise client

to pay the

requested

document for

PSA

20 minutes Yvonne C.


CCR Office

Ground

Floor

5

Pay for the

document

requested

Receive

payment and

issue

Acknowledgeme

nt Receipt



CCR Office

Ground

Floor


6

Come back

after one

week

Deposit

collection of

BREQS, submit

and claim at PSA

the requested

Civil Registry

documents in

SECPA

1 day, done

every Tuesday

and Thursday

Yvonne C.


PNB &

PSA Cebu

7

Present the

Claim stub

to CCR staff.

Release the

requested

document in

Security Paper


Sasan None None NSO staff

CCR Office

Ground

Floor


OFFICE OF THE CITY ENGINEER

OFFICE OF THE BUILDING OFFICIAL

FRONTLINE SERVICES

ISSUANCE OF BUILDING PERMIT (FOR RESIDENTIAL, COMMERCIAL, INSTITUTIONAL BUILDINGS, AND AGRICULTURAL BUILDINGS)

ISSUANCE OF OCCUPANCY PERMIT FOR RESIDENTIAL, COMMERCIAL, INSTITUTIONAL, AND INDUSTRIAL BUILDINGS

ISSUANCE OF FENCING PERMIT

ISSUANCE OF DEMOLITION PERMIT (FOR RESIDENTIAL, COMMERCIAL, INDUSTRIAL, & INSTITUTIONAL BUILDINGS)

ISSUANCE OF EXCAVATION PERMIT

ISSUANCE OF INDIGENOUS ELECTRICAL PERMIT

ISSUANCE OF CERTIFICATE OF ANNUAL INSPECTION REPORT FOR BUSINESS PERMIT

PROCESSING AND APPROVAL OF APPLICATION FOR DEVELOPMENT PERMIT UNDER BP 220 & PD 957 PROJECTS COMMERCIAL, INDUSTRIAL, MEMORIAL/ CEMETERY, FARMLOT

PROCESSING & APPROVAL OF PRELIMINARY APPROVAL AND LOCATIONAL CLEARANCE (PALC)

ISSUANCE OF SIMPLE SUBDIVISION APPROVAL


ISSUANCE OF BUILDING PERMIT (FOR RESIDENTIAL, COMMERCIAL, INSTITUTIONAL BUILDINGS, AND AGRICULTURAL BUILDINGS) Availability of Service : Monday-Friday, 8:00 AM -5:00 PM Who may avail? : Applicants requesting for Building Permit and other Ancillary Permits REQUIREMENT(s) : a.) Duly accomplished Application Form and Enforcement Division Form signed and sealed by the

registered Professionals/Designers and Construction In-Charge 1. Architect-Architectural Plan 2. Civil Engineer - for Civil & Structural Plan 3. Sanitary/Master Plumber - for Plumbing plan 4. Prof. Electrical Engineer. - for Electrical Plan 5. Electronic Engineer- for Electronics Plan 6. Mechanical Engineer - for Mechanical Plan 7. Safety Officer

b.) 5 copies - Building / Construction Plans signed and sealed by the registered Professionals: 1. Perspective, 2. Architectural Plan, 3. Structural Plan, 4. Plumbing/Sanitary, 5. Electrical Plan 6. Mechanical Plan (if needed) & 7. Electronics Plan (if needed)

c.) 1 copy - Machine copy (Xerox) of updated PRC ID & PTR's duly signed and sealed by the professionals involved in the project

d.) 3 copies - Bill of Materials (Signed & Sealed) e.) 3 copies - Specifications (signed & sealed) f.) 2 copies - Structural Design Computation/Analysis (for 2 storey & above) g.) 2 copies - Soil Boring Test (3 storey and above) h.) 3 copies - Site development plan / Sketch plan (signed and sealed by a registered Geodetic Engineer) i.) Transfer Certificate of Title: 1 copy - Certified true copy from the Register of Deeds 2 copies - Xerox / Machine copy j.) Tax Declaration 1 copy – Certified true copy from the City Assessor’s Office 2 copies – Xerox / machine Copy k.) 3 copies - Current Tax Clearance / Current Tax Receipt If in case the applicant is not the Registered Owner of the Lot(3 copies each)


1. Special Power of Attorney 2. Certification/Consent from the owner 3. Deed of Absolute Sale 4. Contract of Lease 5. Board Resolution or Secretary's Certificate or Authority for Signatories in the application 6. Extrajudicial Settlement 7. Affidavit of Heirship

l.) Barangay Construction Clearance m.) Locational Clearance from CPDC n.) Fire Safety Clearance issued by Bureau of Fire Protection o.) Construction Safety Health Program (DOLE) p.) Environmental Compliance Certificate (ECC) for high-rise buildings, gas stations, warehouses, cell sites,

etc. q.) Building Permit Fee (Official Receipt)

Note :Time frame excludes transactions with other offices. The Applicant is also required to prepare a bill board: 16 inches x 22 inches

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Request

Building Permit

Application

Form

Provide

application form

to client

3 minutes

Leonila T.

Delago

Jeremy S.

Doria

Maria

Angelica G.

Alforque

Form B-

01

None

None

OBO-

office

Ground

Floor

2

Submit

Accomplished

form together

with other

requirements

Pre-evaluate if

application form

has been duly

accomplished

and if

requirements are

complete and

plans submitted

in accordance

with the

standards set by

20 minutes

Maria

Angelica G.

Alforque

Jeremy S.

Doria

-

None

None

OBO-

office

Ground

Floor


National Building

Code of the

Philippines.

3 Wait

Evaluation and

review of plans

submitted if it’s in

accordance with

the standards set

by National

Building Code of

the Philippines.

Then set

schedule for

inspection.

60 minutes

Dixon O.

Bacus,

Maria

Angelica G.

Alforque,

Galileo C.

Orlanes

- None None

OBO-

office

Ground

Floor

4 Wait

Conduct Site

Inspection and

verification.

60 minutes

Florencia G.

Mumar;

Galileo C.

Orlanes;

Dixon O.

Bacus, &

Jeremy S.

Doria

- None None On site

5 Wait

Assess Fees to

be paid:

Residential

Commercial

Industrial

Institutional

Agricultural

5 minutes

20 minutes

20 minutes

20 minutes

20 minutes

Jeremy S.

Doria

Dixon O.

Bacus,

Maria

Angelica G.

Alforque

- None

Florencia G.

Mumar

OBO-

office

Ground

Floor

Prepares

Endorsement

form for Bureau

of Fire Protection

with Assessment

fee

5 minutes

NBC

Form

No. B-

17

None OBO -

BFP


6

Submit Fire

Safety

Evaluation

Clearance

Prepares and

sign the

Enforcement,

application forms

and plans for

Recommendatio

n of Approval:

Architectural/

Civil, Sanitary/

Plumbing,

Electrical and

Mechanical

20 minutes

Dixon O.

Bacus,

Maria

Angelica G.

Alforque,

Galileo C.

Orlanes

None

None

Galileo C.

Orlanes, Rolf

Ronquil B.

Rivera

OBO-

office

Ground

Floor

Pay building

Permit fees. 10 minutes

CTO

Cashiers:

Emma

Saycon

O.R. Emma

Saycon

Treasur

er's

Office

7 Wait

Approval and

issuance of

Building Permit

20 minutes Florencia G.

Mumar - None

Florencia G.

Mumar,

Kristine

Vanessa T.

Chiong

OBO-

office

Ground

Floor;

Mayor’s

Office

8

Signed in the

logbook and

Claimed the

approved

Building Permit

Record the

number and

release the

Building Permit

5 minutes Leonila T.

Delago None None None

OBO-

office

Ground

Floor

ISSUANCE OF CERTIFICATE OF OCCUPANCY (FOR RESIDENTIAL, COMMERCIAL, INDUSTRIAL, INSTITUTIONAL & AGRICULTURAL BUILDINGS) Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Applicants requesting for Certificate of Occupancy, Final Electrical Inspection

or Completion, Operation (Machinery), Completion (Electronic Works),and or Annual Inspection


REQUIREMENT(s) : a.) Duly accomplished Application Form signed by Owner/ Applicant b.) Notarized Certificate of Completion Form duly signed and sealed by the professionals in charge of the

building construction 1. Architect-Architectural Plan 2. Civil Engineer - for Civil & Structural Plan 3. Sanitary/Master Plumber - for Plumbing plan 4. Prof. Electrical Engineer. - for Electrical Plan 5. Electronic Engineer- for Electronics Plan 6. Mechanical Engineer - for Mechanical Plan

c.) 1 copy - Complete set of Approved Building Plans Building Permit (Original) Plumbing / Sanitary Permit Electrical Permit Mechanical Permit Electronic Permit

d.) Daily Construction Log book sheet signed and sealed by the Engineer or Architect in charge of the construction

e.) Special Power of Attorney (SPA) for non-owner Note :Time frame excludes transactions with other offices

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



Provider

1

Request of

Application

form for

Certificate of

Occupancy

Provide

Application

form to client

3 minutes

Maria

Angelica G.

Alforque,

Leonila T.

Delago,

Jeremy S.

Doria

NBC

Form

No.B -

11

None Client

OBO

Ground

Floor

2

Submit

accomplished

form together

with other

requirements

Officially

receive, check/

pre-evaluate if

application form

has been duly

accomplished

20 minutes

Maria

Angelica G.

Alforque,

Jeremy S.

Doria, Dixon

O. Bacus

- None None

OBO

Ground

Floor


and if

requirements

are complete

3 Wait

Conduct Site

Inspection and

verification

60 minutes

Florencia G.

Mumar,

Galileo C.

Orlanes,

Dixon O.

Bacus,

Jeremy S.

Doria

- None None On site

4 Wait

Evaluation/

Approval of the

different

technical

Personnel

20 minutes

Dixon O.

Bacus,

Jeremy S.

Doria, Maria

Angelica G.

Alforque,

Galileo C.

Orlanes

NBC

Form

No. B-

10 & B-

11

None

Dixon O.

Bacus,

Jeremy S.

Doria,

Galileo C.

Orlanes

OBO

Ground

Floor

5

Wait

Assess fees to

be paid:

Residential

Commercial

Industrial

Institutional

Agricultural

5 minutes

10 minutes

10 minutes

10 minutes

10 minutes

Dixon O.

Bacus,

Jeremy S.

Doria, Maria

Angelica G.

Alforque

None None Florencia

G. Mumar

OBO

Ground

Floor

Prepares

Endorsement

form for Bureau

of Fire

Protection with

Assessment

fee

5 minutes

NBC

Form

No. B-

17

None Florencia

G. Mumar

OBO-

BFP

Submit Fire

Safety

Evaluation

Clearance

Prepares and

sign the

Enforcement,

application

forms and

plans for

Recommendati

20 minutes

Dixon O.

Bacus,

Maria

Angelica G.

Alforque,

Galileo C.

Orlanes

- None Florencia

G. Mumar


on of Approval:

Architectural/Ci

vil,

Sanitary/Plumbi

ng, Electrical

and

Mechanical

6

Pay Certificate

of Occupancy

fee

10 minutes Emma P.

Saycon O.R. None None

Treasurer

’s Office

8 Wait

Approval &

Issuance of

Certificate of

Occupancy


Mumar - None

Florencia

G. Mumar,

Kristine

Vanessa T.

Chiong

OBO

Ground

Floor,

Mayor’s

Office

9

Signed in the

logbook and

Claimed the

approved

Certificate of

Occupancy

Record the

number and

Release

Certificate of

Occupancy


Delago - None None

OBO

Ground

Floor

ISSUANCE OF FENCING PERMIT Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Applicants requesting for Fencing Permit and other Ancillary Permits REQUIREMENT(s) : a.) Duly accomplished Application Form and Enforcement Division Form signed and sealed by the

registered Professionals/ Designers and Construction In-Charge 1. Architect – Architectural Plan 2. Civil Engineer – for Civil and Structural Plan 3. Sanitary/ Master Plumber – for Plumbing Plan 4. Prof. Electrical Engineer - for Electrical Plan 5. Electronic Engineer – for Electronic Plan


6. Mechanical Engineer – for Mechanical Plan b.) 5 copies - Building/ Construction Plans signed and sealed by the registered professionals: 1. Perspective 2. Architectural Plan 3. Structural Plan 4. Plumbing/ Sanitary 5. Electrical Plan 6. Mechanical Plan (if needed) 7. Electronics Plan (if needed) c.) 1 copy – Machine copy (Xerox) of updated PRC ID & PTR’s duly signed and sealed by the professionals

involved in the project d.) 3 copies – Bill of Materials (signed and sealed) e.) 3 copies – Specifications (signed and sealed) f.) 2 copies – Structural Design Computation/ Analysis (for 2-storey and above) g.) 3 copies – Soil Boring Test (3-storey and above) h.) 3 copies – Site development plan/ Sketch plan (signed and sealed by a registered Geodetic Engineer) i.) Transfer Certificate of Title: 1 copy – Certified True Copy from Assessor’s Office 2 copies – Xerox/ Machine copy j.) 3 copies – Current Tax Clearance/ Current Tax Receipt

In case the applicant is not the Registered Owner of the Lot (3 copies each) 1. Special Power of Attorney 2. Certification/ Consent from the Owner 3. Deed of Absolute Sale 4. Contract Lease 5. Board Resolution or Secretary’s Certificate or Authority for Signatories in the application 6. Extrajudicial Settlement 7. Affidavit of Heirship

k.) Barangay Construction Clearance l.) Locational Clearance from CPDC m.) Fire Safety Clearance issued by Bureau of Fire Protection n.) Construction Safety Health Program (DOLE) o.) Environmental Compliance Certificate (ECC) for high-rise buildings, gas stations, warehouses, cell sites,

etc. p.) Fencing Permit Fee (Official Receipt) Note :Time frame excludes transactions with other offices.

Step Activities Duration of

Activity

Person In

Charge

Forms




(Under Normal

Circumstances)

1

Request

Fencing Permit

Application

Form

Provide

application form

to client

3 minutes

Leonila T.

Delago

Jeremy

S.Doria

Form B-

03 None None

OBO-

Ground

Floor

2

Submit

Accomplished

Forms together

with other

requirements

Pre-evaluate if

application form

has been duly

accomplished

and if

requirements are

complete and

plans submitted

in accordance

with the

standards set by

National Building

Code of the

Philippines.

Then set

schedule for

inspection.

20 minutes

Maria

Angelica G.

Alforque,

Jeremy S.

Doria

-

None

None

OBO-

Ground

Floor

3 Wait

Conduct site

inspection and

verification

60 minutes

Florencia G.

Mumar,

Galileo C.

Orlanes,

Dixon O.

Bacus, &

Jeremy S.

Doria

- None None

On Site

4 Wait

Assess Fees to

be paid:

Residential

Commercial

Industrial

Institutional

Agricultural

10 minutes

Maria

Angelica G.

Alforque,

Jeremy S.

Doria, Dixon

O. Bacus,

Galileo C.

Orlanes

-

None

None

OBO-

Ground

Floor

5 Pay Fencing Process 10 minutes Emma P. O.R. Base Emma P. Treasure


Permit fees payment and

issue an Official

Receipt

Saycon on

NBC

Sche

dule

of

fees

&

Other

charg

es

Saycon r’s Office

Ground

Floor

6 Present O.R. of

payment

Sign Application

forms and plans

for

recommendation

of approval

10 minutes

Dixon O.

Bacus, Maria

Angelica G.

Alforque,

Galileo C.

Orlanes

- None Florencia

G. Mumar

OBO-

Ground

Floor

7 Wait

Approval &

Issuance of

Fencing


Mumar None None

Florencia

G. Mumar

& Kristine

Vanessa T.

Chiong

OBO-

Ground

Floor &

Mayor’s

Office

8

Signed in the

logbook and

Claimed the

approved

Fencing Permit

Record the

number and

release the

Fencing Permit


Delago None None None

OBO –

Ground

Floor

ISSUANCE OF DEMOLITION PERMIT (FOR RESIDENTIAL, COMMERCIAL, INDUSTRIAL, INSTITUTIONAL & AGRICULTURAL BUILDINGS) Availibility of Service : Monday to Friday : 8:00 AM – 5:00 PM Who may avail? : Applicants intending to demolish a structure

REQUIREMENT(s) : a) 4 copies – duly accomplished application form signed and sealed by the Architect or Engineer in-charge

of the demolition and sketch plan of the structure showing the total area to be demolished b) Barangay Construction Clearance


c) 1 copy – Certified copy from the Registry of Deeds of the Transfer Certificate of Title or Deed of Absolute Sale

d) Lot Plan with vicinity map e) Tax Declaration for the building f) Current Tax Receipt

NOTE: Time frame excludes transactions with other offices

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Request of

Demolition

Permit

Application

Form

Provide

application

form to client

3 minutes

Leonila T.

Delago

Jeremy S.

Doria

Maria

Angelica

G.

Alforque

Form

No. B-

08

- None

OBO –

Ground

Floor

2

Submit the

accomplished

form together

with the

requirements

Officially

receive, check /

pre-evaluate if

application

form has been

duly

accomplished

and if

requirements

are complete

5 minutes

Jeremy S.

Doria

Maria

Angelica

G.

Alforque

-

None

None

OBO-

Ground

Floor

3 Wait

Conduct Site

Inspection and

verification

60 minutes

Florencia

G. Mumar,

Galileo C.

Orlanes,

Dixon O.

Bacus,

Jeremy S.

Doria,

Maria

Angelica

-

None

None On site


G.

Alforque

4 Wait

Review and

Evaluate for

recommendatio

n of approval

5 minutes

Dixon O.

Bacus,

Maria

Angelica

G.

Alforque

-

None

None

OBO-

Ground

Floor

5 Wait Assess fees to

be paid 5 minutes

Jeremy S.

Doria,

Dixon O.

Bacus,

Maria

Angelica

G.

Alforque

- None None

OBO-

Ground

Floor

6

Pay the

required Permit

Fee

Process

payment and

issue an

Official Receipt

10 minutes Emma P.

Saycon O.R.

Base

on

NBC

Sche

dule

of

fees

&

Other

charg

es

None

Treasurer’

s Office

Ground

Floor

7 Present O.R. of

the payment

Approval &

Issuance of

Demolition

permit

5 minutes Florencia

G. Mumar None None

Florencia G.

Mumar &

Kristine

Vanessa T.

Chiong

OBO &

Mayor’s

Office

8

Signed in the

logbook and

Claimed the

approved

Demolition

Permit

Record the

number and

Release of

Demolition

Permit


Delago - None None

OBO –

Ground

Floor


ISSUANCE OF EXCAVATION PERMIT Availibility of Service : Monday to Friday : 8:00 AM – 5:00 PM Who may avail? : Applicants requesting for Ground Preparation and Excavation Permits REQUIREMENT(s) : a) Duly accomplishment Application Form signed by owner or applicant b) Barangay Construction Clearance c) Transfer Certificate of Title:

Certified true copy from the Register of Deeds d) Site Development Plan/Sketch Plan (signed and sealed by the registered Geodetic Engineer) e) Tax Declaration

1 copy – Certified true copy from the City Assessor’s Office 2 copies – Xerox / Machine Copy

f) 2 copies – Current Tax Clearance/ Current Tax Receipt


Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Request for

Excavation

Application

Form

Provide

application form

to client

3 minutes

Maria

Angelica G.

Alforque,

Leonila T.

Delago

Jeremy S.

Doria

Form B

-02 - None

OBO –

Ground

Floor

2

Submit the

accomplishe

d form

together

with the

requirement

s

Pre-evaluate if

application form

has been duly

accomplished

and if

requirements

are complete

and plans

submitted in

accordance with

5 minutes

Dixon O.

Bacus,

Jeremy S.

Doria, Maria

Angelica G.

Alforque

None

-

None

OBO-

Ground

Floor


the standards

set by the

National

Building Code of

the Philippines,

Then set

schedule for

inspection.

3 Wait

Conduct Site

Inspection and

verification

60 minutes

Florencia G.

Mumar,

Galileo C.

Orlanes,

Dixon O.

Bacus, &

Jeremy S.

Doria

None None None On site

4 Wait

Review and

evaluate for

recommendatio

n of Approval

Galileo C.

Orlanes,

Dixon O.

Bacus,

Maria

Angelica G.

Alforque

5 Pay permit

fees

Assess fees to

be paid

5 minutes

Dixon O.

Bacus,

Maria

Angelica G.

Alforque,

Jeremy S.

Doria

None

None

None

OBO-

Ground

Floor

10 minutes Emma P.

Saycon O.R.

Base

on

NBC

Schedu

le &

other

charge

s

None

Treasurer’

s Office

Ground

Floor


6

Present

O.R. of

payment

Approval &

issuance of

Excavation

Permit

10 minutes

Florencia G.

Mumar None None

Florencia

G. Mumar

& Kristine

Vanessa T.

Chiong

OBO &

Mayor’s

Office

8

Signed in

the logbook

and Claimed

the

approved

Excavation

Permit

Record the

number and

Release of

Excavation

Permit


Delago

None

None

None

OBO –

Ground

Floor

ISSUANCE OF INDIGENOUS ELECTRICAL PERMIT Availibility of Service : Monday to Friday : 8:00 AM – 5:00 PM Who may avail? : Applicants with Indigenous dwellings REQUIREMENT(s) : a) Duly accomplishment Application Form signed by Owner or Applicant

1 copy- Electrical Permit 1 copy – Sanitary / Plumbing Permit 1 copy – Building Permit

b) Fire Clearance c) Tax Clearance (lot) d) Tax Receipt e) Consent of Authority (if not the registered lot owner) f) Community Tax Certificate g) Barangay Clearance h) Barangay Certification for Toilet Ownership i) Picture of the House with CR j) Site Location Sketch k) O.R. Payment for Electrical Permit NOTE: Time frame excludes transactions with other offices

Step Activities Duration of Person In Forms Fees Signatories Location


Applicant/ Client Service Provider

Activity

(Under Normal

Circumstances)

Charge used

1 Request for

Application Form

Provide

application form

to client

2 minutes Jennifer L.

Pardillo

Applicati

on Form None None

OBO –

Ground

Floor

2

Submit the

accomplished

form together

with the

requirements

Officially receive,

check / pre-

evaluate if

application form

has been duly

accomplished

and if

requirements are

complete


Pardillo

None

None

None

OBO-

Ground

Floor

3 Wait

Conduct Site

Inspection and

verification

60 minutes

Jose

Erwin A.

Lorenzo

None

None

None On site

4 Wait

Evaluation

/Assessment ,

computation &

Issuance of

Inspection

Report

3 minutes

Jose

Erwin A.

Lorenzo

None None

OBO-

Ground

Floor

5

Pay the required

Permit Fee and

proceed to

Bureau of Fire

Protection

10 minutes Emma P.

Saycon O.R.

Base

on

NBC

Sche

dule

of

fees

&

other

charg

es

None

Treasurer’

s Office

Ground

Floor

6

Present O.R.of

payment & Fire

Clearance

Approval &

Issuance of

Indigenous

Electrical permit

with Applicant's

2 minutes Florencia

G. Mumar None None

Florencia G.

Mumar &

Kristine

Vanessa T.

Chiong

OBO &

Mayor’s

Office


appearance

7

Signed in the

logbook and

Claimed the

approved Permit

Record the

permit no. and

Release the

Electrical Permit


Pardillo None None None

OBO –

Ground

Floor

ISSUANCE OF CERTIFICATE OF ANNUAL INSPECTION REPORT FOR BUSINESS PERMIT Availibility of Service : Monday to Friday : 8:00 AM – 5:00 PM (No Noon Break) Who may avail? : Offices, Enterprise, Industries involved in obtaining or renewing a business

permit

REQUIREMENT(s) :

Inspection report from the office representative being part BPLO Monitoring Team


Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Inspection for

the new

applicant and

renewal of

business

permit

3 hours

Glenda B.

Bacon

Giovanie

C.Resurre

ccion

Floremcia

G. Mumar


2

Submit

Accomplished

form together

with other

requirements

Computation

of the attached

inspection

report

3 minutes

Giovanie

C.

Resurrecci

on

Galileo C.

Orlanes

None

None

None

OBO –

Ground

Floor


3 Pay Business

Permit fees

Process

payment and

issue an

Official

Receipt

5 minutes Emma P.

Saycon O.R.

Base on

NBC

Schedule

of Fees &

Other

Charges &

Local

Revenue

Code

None

Treasurer’

s Office

Ground

Floor

4 Present O.R.

of payment

Preparation of

Certificate of

Annual

Inspection;

Approval and

Issuance of

Certificate

2 minutes

Glenda B.

Bacon

Giovanie

C.Resurre

ccion

None None

Glenda B.

Bacon

Galileo C.

Orlanes

Floremcia

G. Mumar

5

Signed in the

logbook and

Claimed the

Certificate

Record the

number and

Release of

Certificate of

Annual

Inspection

2 minutes

Glenda B.

Bacon

Giovanie

C.

Resurrecci

on

None

None

None

OBO –

Ground

Floor

PROCESSING AND APPROVAL OF APPLICATION FOR DEVELOPMENT PERMIT UNDER BP 220 & PD 957 PROJECTS COMMERCIAL, INDUSTRIAL, MEMORIAL/ CEMETERY, FARMLOT Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Owner/ Applicant who would like to Subdivide his property ( For Sale or for

Subdividing among Heirs ) w/in the boundary of City of Naga, Cebu. REQUIREMENT(s) :

All documents required in the application for Preliminary Approval and Locational Clearance (in case combined PALC and DP application).

Subdivision Development Plan at scale, ranging from 1:200 to 1:2000 prepared, signed and sealed by any Licensed, and Registered Architect, Environmental Planner, Civil Engineer or Geodetic Engineer.

Civil and Sanitary Works Design:


a. At least 2 copies of road (geometric and structural) design/plan duly signed and sealed by Licensed Civil Engineer. (1) Profile derived from existing topographic map showing the vertical control, designed

grade, curve elements and all information needed for construction. (2) Typical roadway sections showing relative dimensions of pavement sub-base and base

preparation, curbs and gutters, sidewalks, shoulders benching and others. (3) Details of miscellaneous structures such as curb and gutter (barrier, mountable and drop),

slope protection wall, rip rapping and retaining wall. b. At least 2 copies of storm drainage and sanitary sewer system duly signed and sealed by

Licensed Sanitary Engineer or Civil Engineer. (1) Profile showing the hydraulic gradients and properties of sanitary and storm drainage lines

including structures in relation with the road grade line. (2) Details of sanitary and storm drainage lines and miscellaneous structures such as various

types of manholes, catch basins, inlets(curb, gutter and drop), culverts and channel linings.

c. At least 2 copies of site grading plan with the finished contour lines superimposed on the existing ground the limits of earthwork embankment slopes, cut slopes, surface drainage, drainage outfalls and others, duly signed and sealed by a Licensed Civil Engineer.

At least 2 copies of water system layout and details duly signed and sealed by a Licensed Sanitary Engineer or Civil Engineer. Should a pump motor have a horsepower (HP) rating of 50HP or more, its pump rating and specifications shall be signed and sealed by a Professional Mechanical Engineer.

a. Project profile indicating the cost of raw land and its development (total project cost), amortization schedule, sources of financing cash flow, architectural plan, if any, and work program;

b. Audited financial statement for the last 3 preceding years; c. Income tax return for the last preceding years; d. Certificate of Registration from Securities and Exchange Commission (SEC); e. Articles of incorporate or partnership; f. Corporate by-laws and all implementing amendments; and g. For new corporations (3 years and below) statements of capitalization and sources of income

and cash flow to support work program.

Plans, specifications, bills of materials and cost estimates duly signed and sealed by the appropriate licensed professionals.

Application for permit to drill from the National Water Resources Board (NWRB).

Traffic impact assessment (TIA) for subdivision projects 30 hectares and above.

List of names of duly licensed professional who signed the plans and other similar documents in connection with applicable filed indicating the following information.

a. Surname; b. First Name; c. Middle Name;


d. Maiden Name, in case of married women professionals; e. Professional License number, Date of Issue and Expiration of its validity f. Professional Tax Receipt and Date of Issue g. Taxpayer’s Identification Number (TIN)

Resolution Granting Approval Form the Sanguniang Panlungsod.

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Secure

Application

Form from

Office of the

City Engr.

Provide

application

form to client

10 minutes Jojie Rose

N. Santillan

HLURB

Form

1201

None None

City

Engineeri

ng’s

Office

Ground

Floor

2

Submit all

required

documents

listed above,

together with

the duly

signed/notariz

ed and filled

in application

form

Receive and

evaluate

submitted

documents,

and advice

client of the

schedule of site

inspection


N. Santillan None None None

City

Engineeri

ng’s

Office

Ground

Floor

3

Accompany

the City

Engineer's

staff in the

conduct of

Inspection

Conduct site

inspection ( to

be done within

7 days after

receipt of

application )

and advice

client to pay to

the cashier the

amount to be

paid

480 minutes

Jonathan B.

Cabizares

Jojie Rose

N. Santillan

Plans None None

Actual

Site

Location

applied

4 Wait Print out billing 10 minutes Jojie Rose

N. Santillan

City

Engineeri

ng’s


Office

Ground

Floor

5 Pay to the

cashier

Receives

Payment and

issue O.R.

10 minutes

CTO

Cashier/s:

Cherry T.

Claramon

Window # 2

O.R.

Subdivisi

on Fees

as

compute

d

>Inspecti

on Fee

Php___

CTO

Cashier/s:

Cherry T.

Claramon

Window #

2

Treasurer

’s Office

Ground

Floor

6 Wait

Prepares the

Approval Form

and endorse it

to City Engr. for

signature


N. Santillan None None None

City

Engineeri

ng's

Office

Ground

Floor

7 Wait

Signs the

Subdivision

Approval form

10 minutes Ma. Alpha P.

Alojado

Subdivi

sion

Approv

al Form

None Ma. Alpha

P. Alojado

City

Engineeri

ng's

Office

Ground

Floor

8 Wait

Retrieves copy

of the

submitted docs

& Application

Form and

release it to

Client


N. Santillan None None

City

Engineeri

ng's

Office

Ground

Floor

PROCESSING AND APPROVAL OF PRELIMINARY APPROVAL AND LOCATIONAL CLEARANCE (PALC) Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Owner/ Applicant who would like to Subdivide his property ( For Sale or for

Subdividing among Heirs ) w/in the boundary of City of Naga, Cebu.


REQUIREMENT(s) : Application for Preliminary Approval and Locational Clearance of Project under PD 957

Four (4) sets of Subdivision scheme plans showing the proposed subdivision layout, lot frontage dimension, aggregate lot areas

Four (4) sets of Vicinity Map/Location Plan drawn to scale, showing the adjoining land uses and circulation network as well as the existing landmarks, facilities and utilities at least 100 meters from project boundaries.

Three (3) certified copies land title (OTC/TCT) and tax declaration (Deed of Sale /Memorandum of Agreement if the title is not registered in the name of applicant).

Indorsement / Clearance from Barangay & S.P.

Application for Preliminary Approval and Locational Clearance of Projects under B.P. No. 220

Five (5) sets of Subdivision scheme plans showing the proposed subdivision layout, lot frontage dimension, aggregate lot areas

Five (5) sets of Vicinity Map/Location Plan drawn to scale, showing the adjoining land uses and circulation network as well as the existing landmarks, facilities and utilities at least 100 meters from project boundaries.

Five (5) certified copies land title (OTC/TCT) and tax declaration (Deed of Sale /Memorandum of Agreement if the title is not registered in the name of applicant).


Application for Preliminary Approval and Locational Clearance of Projects Commercial & Industrial Subdivision

Two (2) sets of Site Development Plan (Schematic Plan) at a scale ranging from1:200 to 1:2,000 showing the proposed layout of streets, lots, parks and playgrounds and other features in relation to existing conditions in the area duly signed and sealed by any Licensed and Registered Architect, Environmental Planner, Civil Engineer or Geodetic Engineer.

Two (2) sets of the following documents duly signed by a Licensed and Sealed by a Licensed Geodetic Engineer. a. Vicinity Map indicating the adjoining land uses, access as well as existing facilities and utilities at

least within 500 meters from the property boundary of the project, drawn to scale. b. Survey Plan of the lot(s) as described in TCT(s). c. Topographic Plan

Two (2) copies of Certified True Copy of Title(s) and Current Tax Receipts.

Right to use or deed of sale of right-of-way for access road and other utilities when applicable.

Certification as to the Zoning Classification of the Project Area from the LGU.



Application for Preliminary Approval & Locational Clearance for Memorial Park / Cemetery

Two sets (2) of the following documents duly signed and sealed by a licensed architect/ civil engineer a. Subdivision plan showing the proposed lay-out b. Vicinity map within a minimum of one hundred (100) meters from the periphery of the project

showing the relationship of the proposed project existing residential structures, sources of water supply, national roads and community facilities.

Two sets (2) of survey plans of lot(s) as described in the TCT(s) duly signed and sealed by a licensed geodetic engineer.

Certified True Copy of Title(s) and Tax Declaration(s).

Sangguniang Panlungsod/Bayan Resolution stating the necessary of the project in relation to the needs of the locality.

Clearance from the Department of Health.

Certification from NWRC that the proposed site is on the ground where the water table is not higher than 4.25 meters below the ground surface.


Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Secure

Application

Form from

Office of the

City Engr.

Provide

application form

to client

10 minutes

Jojie Rose

N.

Santillan

HLURB

Form

1201

None None

City

Engineeri

ng’s

Office

Ground

Floor

2

Submit all

required

documents

listed above,

together

with the duly

signed/notar

ized and

filled in

application

form

Receive and

evaluate

submitted

documents, and

advice client of

the schedule of

site inspection

30 minutes

Jojie Rose

N.

Santillan

None None None

City

Engineeri

ng’s

Office

Ground

Floor


3

Accompany

the City

Engineer's

staff in the

conduct of

Inspection

Conduct site

inspection ( to

be done within

7 days after

receipt of

application )

and advice

client to pay to

the cashier the

amount to be

paid

480 minutes

Jonathan

B.

Cabizares

Jojie Rose

N.

Santillan

Drawing

Plans None None

Site

Location

applied

4 Pay to the

cashier

Receives

Payment and

issue O.R.

10 minutes

CTO

Cashiers

Cherry T.

Claramon

Window # 2

O.R.

Subdivi

sion

Fees as

per

comput

ed

>Inspec

tion Fee

Php___

CTO

Cashiers

Cherry T.

Claramon

Window # 2

Treasurer’

s Office

Ground

Floor

5 Wait

Prepares the

Approval Form

and endorse it

to City Engr. for

signature

30 minutes

Jojie Rose

N.

Santillan

HLURB None None

6 Wait Signs the

Approval form 10 minutes

City

Engineer

Ma. Alpha

P. Alojado

Approval

Form None

City

Engineer

Ma. Alpha P.

Alojado

City

Engineeri

ng's Office

Ground

Floor

7 Wait

Retrieves copy

of the

submitted docs

& Application

Form and

release it to

Client

5 minutes

Jojie Rose

N.

Santillan

None None Client

City

Engineeri

ng's Office

Ground

Floor


ISSUANCE OF SIMPLE SUBDIVISION APPROVAL Availability of Service : Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Owner/ Applicant who would like to Subdivide his property ( For Sale or for

Subdividing among Heirs ) w/in the boundary of City of Naga, Cebu. REQUIREMENT(s) :

2 copies BRGY. CLEARANCE

3 copies TAX DECLARATION

3 copies TAX CLEARANCE

3 copies LOT TITLE

4 copies SURVEY PLAN WITH VICINITY

1 copy RESIDENCE CERTIFICATE

2 copies DEED OF SALE/ MOA if title isn't registered In the name of applicant

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Secure

Application

Form from

Office of the

City Engr.

Provide

application

form to client

10 minutes Jojie Rose N.

Santillan

HLUR

B

Form

1201

None None

City

Engineerin

g’s Office

Ground

Floor

2

Submit all

required

documents

listed above,

together with

the duly

signed/notariz

ed and filled

in application

form

Receive and

evaluate

submitted

documents,

and advice

client of the

schedule of site

inspection

30 minutes Jojie Rose N.

Santillan None None None

City

Engineerin

g’s Office

Ground

Floor

3

Accompany

the City

Engineer's

staff in the

conduct of

Conduct site

inspection ( to

be done within

7 days after

receipt of

480 minutes

City Engr.'s

Staff:

Jonathan B.

Cabizares

Drawi

ng

Plans

None None

Site

Location

applied


Inspection application )

print out

calculations

and advice

client to pay to

the cashier the

amount to be

paid

Jojie Rose N.

Santillan

4 Pay to the

cashier

Receives

Payment and

issue O.R.

10 minutes

CTO Cashiers

Cherry T.

Claramon

Window # 2

O.R.

Subdivi

sion

Fees as

per

comput

ed

>Inspec

tion Fee

Php___

CTO

Cashiers

Cherry T.

Claramon

Window # 2

Treasurer’

s Office

Ground

Floor

5 Wait

Prepares the

Approval Form

and endorse it

to City Engr. for

signature

30 minutes

City Engr.'s

Staff

Jojie Rose N.

Santillan

None None

City

Engineerin

g's Office

Ground

Floor

6 Wait

Signs the

Subdivision

Approval form

10 minutes

City

Engineer

Ma. Alpha P.

Alojado

None

City

Engineer

Ma. Alpha P.

Alojado

City

Engineerin

g's Office

Ground

Floor

7 Receive the

approved

documents

Retrieves copy

of the

submitted docs

& Application

Form and

release it to

Client

5 minutes

City Engr.'s

Staff

Jojie Rose N.

Santillan

None None

City

Engineerin

g's Office

Ground

Floor


PUBLIC EMPLOYMENTSERVICE OFFICE

FRONTLINE SERVICES

PRE-EMPLOYMENT GUIDANCE AND COUNSELING

SKILLS REGISTRY SYSTEM (SRS)

REFERRAL/RECOMMENDATION

CAREER GUIDANCE AND EMPLOYMENT ADVOCACY

LABOR AND EMPLOYMENT EDUCATION SEMINAR (LEES)

SPECIAL RECRUITMENT ACTIVITY (SRA)

LOCAL AND OVERSEAS JOBS FAIR


PRE-EMPLOYMENT GUIDANCE AND COUNSELING

Availability of service :Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Prospective local and overseas workers REQUIREMENT (s) :None

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Sign the daily

Attendance

logbook and

fill out the

SRS form

____ 3minutes Arlene P.

Aliganga

SRS

Form None None

PESO

Ground

Floor

2

Submit for

pre-

employment

Guidance and

Counseling

Provide basic

orientation such as:

-Counsel jobseekers

base on the current

labor market

situation.

-Provide

occupational

counseling, career

guidance, mass

motivation and

values development

activities.

-Identify

occupationally set

and provide

appropriate referral.

5 minutes

Arlene P.

Aliganga

None None None

PESO

Ground

Floor


SKILLS REGISTRY SYSTEM (SRS)

Availability of service :Monday-Friday; 8:00 AM-5:00 PM Who may avail? : Job Seekers / Employees / Students / OFW’s REQUIREMENT(s) :None

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms

used Fees Signatories Location Applicant/Clie

nt

Service

Provider

1

Signed the

daily

Attendance

logbook

Instruct how

to fill-in the

Skills

Registry

System

Form

2minutes Arlene P.

Aliganga

SRS

Form None None

PESO

Ground

Floor

2

Fill-in the SRS

Form

Encode to

the Skills

Registry

System for

data banking

3minutes

Arlene P.

Aliganga

None

None

None

PESO

Ground

Floor

REFERRAL/ RECOMMENDATION Availability of service :Monday-Friday; 8:00 AM -5:00 PM Who may avail? : Job Seekers / Students for local employment REQUIREMENT(s) :

Filled-in Biodata or Resume w/ picture

Barangay Clearance/Police Clearance

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



Provider


1

Submit filled-in

Biodata or

Resume w/

picture

Preliminary

screening and

interview

3minutes Arlene P.

Aliganga None None None

PESO

Ground

Floor

2

Filled-in the

SRS Form

Encode to the

Skills Registry

System for data

banking and

prepare for

data banking

and prepare

recommendatio

n/endorsement

slip

3minutes Arlene P.

Aliganga None None

None

PESO

Ground

Floor

3

Bring

recommendatio

n slip to office

of the City

Mayor for

issuance

____ ____ ____ ____ ____ ____

Office of

the City

Mayor

2nd Floor

CAREER GUIDANCE AND EMPLOYMENT ADVOCACY Availability of Service :Schedule from July to August every year Who may avail? : Grade 10&11 REQUIREMENT(s) :None

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Fill-in SRS form

and Submit to

person in-

charged

Collect the

Accomplished

SRS Form

2minutes ArleneP.

Aliganga None

None

None

Schools

2 Ready for the Provide the major 3hours Arlene P. None

None

None

PESO


orientation points of career

planning:

-Understanding

and knowing

oneself

-Understanding

the world of work

-‘job-fit’ or

matching the

student’s traits of

interest, values

skills and abilities

to careers in which

strengths can be

best utilized

Aliganga/

DOLE

Ground

Floor

LABOR AND EMPLOYMENT EDUCATION (LEES) Availability of Service :Schedule every month of February and September Who may avail? : Graduating College Students REQUIREMENTS :None

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Fill-in SRS form

and submit to

person in-

charge

Collect the

accomplished SRS

Form

2minutes ArleneP.

Aliganga None

None

None

Schools

2 Ready for the

orientation

Provide employment

that cover all

aspects of the

3 hours

Arlene P.

Aliganga/

DOLE

None

None

None

PESO

Ground

Floor


option of work:

-Wage employment

both local and

overseas

-Entrepreneurship

-Practice profession,

along with the

respective programs

and services of

DOLE

SPECIAL RECRUITMENT ACTIVITY (SRA)

Availability of Service :Monday to Friday; 8:00 AM - 5:00 PM Who may avail? : Licensed / registered agencies from the POEA intend to conduct recruitment

and interviews. REQUIREMENT(s) :

Letter Request starting the date and agency Representatives who will conductthe Recruitment

SRA Acknowledgement Form issued by POEA

Job Orders validated by POEA

POEA License

Letter of Acknowledgement (LOA) issuedby POEA, if foreign employers/principalsparticipate in the recruitment

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1 Submit letter

of intent

Ask for basic

requirements from

the agency

3minutes ArleneP.


PESO

Ground

Floor

2 Submit the

requirements

Check the

requirements and 15minutes

Arlene P.


PESO

Ground


Verify to POEA Floor

3 Wait for

response

If the agency has no

problem, make a

schedule for the

SRA and give the

No Objection letter

to the agency

10minutes Arlene P.


PESO

Ground

Floor

4 Wait

Send the No

Objection Letter to

Office of the Mayor

for signature and

approval

10minutes

Mayor’s

Office

Staff

None None

Kristine

Vanessa T.

Chiong

Office of

the City

Mayor

5

Submit the No

Objection

Letter to

POEA for

approval and

acknowledge

ment

Wait for

acknowledgement

and approval letter

from POEA

____ None None None

6 Conduct SRA Assist the Agency 8 hours Arlene P.


LOCAL AND OVERSEAS JOBS FAIR

Availability of Service : Schedule will be announced Who may avail? : Job Seekers and licensed recruitment agencies/companies REQUIREMENT(s) : For Job Seekers

Resume

Accomplished SRS form For Recruitment Agencies/companies

Copy of License

Approved Job Orders

List of vacancies

Step Activities Duration of Person Forms Fees Signatories Location


Applicant/


Activity

(Under Normal

Circumstances)

In

Charge

used

1

For Job

Seekers:

Filled-in SRS

form

For

Recruitment

Agencies:

Submit Copy

of License,

approved Job

orders and list

of vacancies

For Job Seekers:

Collect the

accomplished SRS

form and give the

list of vacancies of

companies where

she/he match

according to his/her

qualification

For Recruitment

Agencies: Evaluate

the submitted

documents and

submit to POEA for

verification and

issuance of

authority to conduct

jobs fair

3Minutes

(for job

seekers)

3 minutes (for

recruitment

agencies)

Arlene

P.

Aliganga

None None None

PESO

Ground

Floor

2 Wait

For Job Seekers:

advised what to

bring during the

actual jobs fair

For recruitment

agencies/

companies: Advised

to wait to contact

after the issuance of

the authority

1 minute

1 minute

Arlene


PESO

Ground

Floor

3 Conduct of

Job Fair

Facilitate the

conduct of job fair

until end

1 day

Arlene

P.

Aliganga

None

None

None

ECAC


CITY ENVIRONMENT AND NATURAL RESOURCES OFFICE

FRONTLINE SERVICES

RESPONSE ON ENVIRONMENTAL COMPLAINTS AND ISSUES

ASSISTANCE ON ACQUISITION OF CUTTING OF TREE PERMIT


RESPONSE ON ENVIRONMENTAL COMPLAINTS AND ISSUES

Availability of Service :Monday – Friday; 8:00 AM – 5:00 PM Who may avail? : Any person REQUIREMENT(s) :None

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Any walk-in or

over the phone

client may

report/ raise a

complaint

- Illegal cutting

of trees

- Illegal

extraction of

sand and

gravel

- Anti-burning

- Records

complaint

setting and

details

- Records

complainants

address and

contact no.

- Set schedule

for inspection &

verification

10 minutes

Jehan U.

Repollo

Arly B.

Baron

Wilson M.

Pogoy

None None None CENRO

2

Wait for ground

inspection &

verification

Conduct Ground

Inspection and

Verification base

on schedule

7 hours

Jehan U.

Repollo

Arly B.

Baron

Wilson M.

Pogoy


3

Receives

ACTION and

RECOMMEND

ATION to be

taken

Give details and

possible

solutions to

complaints after

inspection &

verification

10 minutes

Jehan U.

Repollo

Arly B.

Baron

Wilson M.

Pogoy



ASSITANCE ON ACQUISITION OF CUTTING OF TREE PERMIT

Availability of Service :Monday – Friday; 8:00 AM – 5:00 PM Who may avail? : Any person REQUIREMENT(s) :None

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms



1

Any walk-in

client

requesting

cutting of tree

permit visits

the City

Environment &

Natural

Resources

Office

Give a checklist

for cutting of tree

permit. Advice

client on how to

comply all

requirements and

request a

photocopy of the

issued permit

from DENR.

5 minutes

Jehan U.

Repollo

Arly B.

Baron

Wilson M.

Pogoy


2

After

requirements

are being

completed,

client proceeds

to DENR –

Carcar, Cebu

for submission

Receive the

photocopy of

CUTTING

PERMIT for office

file.

1 minute

Jehan U.

Repollo

Arly B.

Baron

Wilson M.

Pogoy



OFFICE OF THE CITY VETERINARIAN CITY OF NAGA, CEBU SLAUGHTERHOUSE/ ABBATTOIR

FRONTLINE SERVICES

CONSULTATION & TREATMENT OF ANIMAL DISEASE

HEMSEP VACCINATION AND OTHER DISEASE

RABIES VACCINATION

DOG IMPOUNDING

SLAUGHTER OF LIVE ANIMALS


CONSULTATION & TREATMENT OF ANIMAL DISEASE Availability of Service : Monday – Friday; 8:00 AM – 5:00 PM Who may avail? : City of Naga Citizens REQUIREMENT(s) :

Sick Animal

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Visit the

City

Veterinar

y Office

Conduct the

necessary

Registration

2 – 3 minutes

Dr. Raymundo

Valentine P.

Ramirez,

Kathleen

Hazel L. Carin,

Jovelyn B.

Labajo

Registra

tion

Form

None None

City

Veterinary

Office

2

Answer

the

interview

Interview the

client 5 – 10 minutes

Dr. Raymundo

Valentine P.

Ramirez,

Marietta D.

Genodiala,

Elizabeth R.

Desierto

None None None

City

Veterinary

Office

3 Wait

Provide

prescription

and

administer

the medicine

1 – 2 minutes

Dr. Raymundo

Valentine P.

Ramirez,

Marietta D.

Genodiala,

Elizabeth R.

Desierto

Prescrip

tion pad None

Dr.

Raymundo

Valentine P.

Ramirez

City

Veterinary

Office(Pet

Animals) /

On Site

(Large

Animals)

4 Wait

Follow-up

the client

after

treatment for

Large

Animals

Depending on

the distance of

the household

and availability

of manpower

Dr. Raymundo

Valentine P.

Ramirez, Brgy.

Animal Health

Aide (BAHA)

None

Free of

service &

the

medicine

depends

on the

None On Site


Only availability

of supply

HEMSEP VACCINATION (LARGE ANIMALS) Availability of Service :Monday – Friday; 8:00 AM – 5:00 PM Who may avail? : City of Naga Citizens REQUIREMENT(s) :

Healthy Animal

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Visit the City

Veterinary

Office

Conduct the

necessary

Registration

2 – 3 minutes

Dr. Raymundo

Valentine P.

Ramirez,

Kathleen Hazel

L. Carin

Registr

ation

Form

None None

City

Veterinary

Office

2 Answer the

interview

Interview the


Dr. Raymundo

Valentine P.

Ramirez,

Marietta D.

Genodiala,

Elizabeth R.

Desierto

None None None

City

Veterinary

Office

3 Wait

Provide

prescription

&administer

the vaccine

1 – 2 minutes

Dr. Raymundo

Valentine P.

Ramirez,

Marietta D.

Genodiala,

Elizabeth R.

Desierto

Prescrip

tion Pad None

Dr.

Raymundo

Valentine

P. Ramirez

On site


RABIES VACCINATION Availability of Service :Monday – Friday; 8:00 AM – 5:00 PM Who may avail? : City of Naga Citizens REQUIREMENT(s):

Pet must be 3 months old

In a healthy condition

No bite history for 1 month

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Bring their pet

(dog/cat) for

vaccination

Conduct of

Registration 2 – 3 minutes

Dr. Raymundo

Valentine P.

Ramirez,

Jovelyn B.

Labajo

Vaccina

tion

Card

None

Dr.

Raymundo

Valentine P.

Ramirez

City

Veterinary

Office

2 Answer the

interview

Interview the


Dr. Raymundo

Valentine P.

Ramirez,

Jovelyn B.

Labajo,Rosema

rie R. Mallari,

Morillo D.

Quiamco,

Donelin R.

Ranis, , Alberto

N. Alfante

None

None

None

City

Veterinary

Office

3

Assist the

CVO

Personnel by

holding their

pet (dog/ cat)

during

vaccination

Perform

Vaccination 1 minute

Dr. Raymundo

Valentine P.

Ramirez,

Rosemarie R.

Mallari, Morillo

D. Quiamco,

Donelin R.

Ranis, , Alberto

N. Alfante,

Prescrip

tion Pad None

Dr.

Raymundo

Valentine P.

Ramirez

City

Veterinary

Office


Kathleen Hazel

L. Carin

DOG IMPOUNDING Availability of Service :Monday – Friday; 8:00 AM – 5:00 PM Who may avail? : City of Naga Citizens REQUIREMENT(s) :

Letter request from the Barangay, Consent of the pet owner

Step


Activity

(Under Normal

Circumstances)



Client

Service

Provider

1

Make a

request /

report to City

Veterinary

Office

Conduct of

Registration

&set

schedule for

impounding

2 – 3 minutes

Dr. Raymundo

Valentine P.

Ramirez,

Morillo D. Quiamco,

Donelin R. Ranis,

Hermes M.

Tapican, Alberto N.

Alfante

Dog

Registry

Logbook

None

Owner, Dr.

Raymundo

Valentine P.

Ramirez

28

Baranga

ys

2

Accompany

the CVO

Personnel

for the

conduct of

impounding

Impounding

of dogs from

household

2 – 3 hours

based on the

schedule

Morillo D. Quiamco,

Donelin R. Ranis,

Hermes M.

Tapican, Alberto N.

Alfante


3

Accompany

the CVO

personnel

for the

conduct of

impounding

Impounding

of stray

dogs

2 – 5 days

based on the

schedule

Morillo D. Quiamco,

Donelin R. Ranis,

Hermes M.

Tapican, Alberto N.

Alfante


4 Visit the

CVO &

Dogs

impounded

depends on

the person

Dr. Raymundo

Valentine P. None None None

City

Veterina


make

request for

adoption

are placed

in the Dog

Shelter and

will be

subject for

Adoption

who will adopt Ramirez,

Morillo D. Quiamco,

Donelin R. Ranis,

Hermes M.

Tapican, Alberto N.

Alfante

ry Office

SLAUGHTER OF LIVE ANIMALS Availability of Service :Monday -Sunday; Time of operation is 9:00 PM – 11:00 AM (accepting of live animal is 1:00 PM – 9:00 PM only) Who may avail? : City of Naga citizens REQUIREMENT(s) :

Healthy & fit for human consumption animal

Step


Activity

(Under Normal

Circumstances)

Person In

Charge Forms used Fees Signatories Location Applicant/

Client

Service

Provider

1

Bring live

animal to

slaughter

house

Accept live

animals for

slaughtering

5 – 10 minutes

(per animal)

Jose C.

Balili, Jason

H. Catipay,

Mark

Anthony B.

Rey, Walter

B. Abrigana,

Dioscora P.

Benting

Hog

Acceptance

Form

None

Owner, Jose

C. Balili,

Jason Griffith

Gadiana

Armando P.

Espina

City

Abattoir

2 Wait

(optional)

Conduct

Ante Mortem

Inspection&

Issue

receiving

entry form

1 – 2 minutes

Armando P.

Espina, April

R. Hanguin

NMIS Ante

Mortem

Inspection

Form;

Receiving

entry form

None Arvin R.

Cabigas

City

Abattoir

3 Wait

(optional)

Start of

slaughter of 8 minutes

Julius C.

Decena,

Anti Mortem

Inspection None

Julius C.

Decena,

City

Abattoir


animal Raul P.

Saya-ang,

Michael C.

Geonzon,

Pableo C.

Linihan,

Nestor John

P. Cañete

Form for

Slaughtering

the Animal

Armando P.

Espina

4 Wait

(optional)

Cleaning &

Final

washing of

the Carcass

& offal

20 minutes

Julius C.

Decena,

Pableo C.

Linihan,

Policarpio

Longakit,

Raul P.

Saya-ang,

Michael C.

Geonzon,

Nestor John

P. Cañete

None

None

None City

Abattoir

5 Payment

of Fees

Weighing of

slaughtered

Carcass

10 minutes

Nestor John

Cañete,

Alfon John

Alferez,

Jose C.

Balili

NMIS Post

Mortem

Form, O.R.,

Gatepass

Entry

Fee –

Php

50.00

Slaught

er Fee –

P150.00

Post

Mortem

Fee -

Php

1.00/

kilo

Delivery

Fee –

Php

0.25/

kilo 5km

beyond

Nerisa U.

Veloso, Arvin

C. Cabigas

(Permit),

Julita B.

Garces (OR)

Hazel R.

Tugaon

(Gatepass)

City

Abattoir

6 Wait Issue Meat 3 minutes Nerissa U. MIC Dependi Nerissa U. City


Inspection

Certificate

(MIC)

Veloso,

Hazel R.

Tugaon,

Julita B.

Garces

ng on

the

weight

of the

meat

Veloso,

Hazel R.

Tugaon, Dr.

Raymundo

Valentine P.

Ramirez

Abattoir

6 Receive

meat

Loading of

Carcass in

the Meat

Van for

delivery

5 minutes

Roldan M.

Pardillo,

Jose C.

Balili, Ramil

A. Pejante,

Hermes M.

Tapican

Gatepass,

NMIS Post

Mortem

Meat

Inspection

Certificate

Free None

Refrigerat

ed Meat

Van


CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE

FRONTLINE SERVICES

AMBULANCE DISPATCH FOR EMERGENCIES


AMBULANCE DISPATCH FOR EMERGENCIES Availability of Service : Monday – Sunday; 24/7 Who may avail? : City of Naga residents who are in emergency situations/ need medical help,

police/ fire assistance, power assistance, and other related services of the LGU REQUIREMENT(s) :None

Step


Activity

(Under Normal

Circumstances)



Client

Service

Provider

1

Call radio

or

landline,

cellphone,

or walk-in

Receive

calls/

initial

interview

record/

encode

informatio

n

1 minute

Communicator/s on

duty:

Ma. Marwin A. Cañada

Donald Joseph E. Ubas

Jose Neil C. Alidon

Brandon G. Sasan

Bruce Constantine U.

Opura

Alrex L. Cañalita

Supervised by:

Carmelino N. Cruz Jr.

Ritchie O. Cabigon

Commu

nication

Log

Book/

Data

Sheet

None None

LDRRM

O

Comman

d Center

2 Wait

Dispatch

rescue

vehicle/

ambulanc

e

3 minutes

Rescue/ Ambulance

Crew:

Maria Georich G.

Dejillas

James Lee B. Garrido

Alysa F. Abayan

Benerando V. Hernane

Eufronio B. Ubas

Rescue/ Ambulance

Driver:

Eugeniano L. Navales

Wilmer O. Genodiala

Gaudioso A. Bongcal

Trip

Ticket None

LDRRM

O

Comman

d Center


Bonifacio G. Gabato

Dave D. Cañete

3 Wait

Provide

feedback

to caller

1 minute Communicator

Log

Book/

Data

Sheet

None

LDRRM

O

Comman

d Center


CITY POPULATIONOFFICE

FRONTLINE SERVICES

PRE-MARRIAGE COUNSELING (PMC)


PRE-MARRIAGE COUNSELING (PMC) Availability of Service :Tuesdays; 8:00 AM – 12:00 NN Who may avail? : Engaged Couples REQUIREMENT(s) : None

Step


Activity

(Under Normal

Circumstances)

Person In

Charge

Forms


Client

Service

Provider

1

Pay to PMC

Fee at City

Treasurer’s

Office

Instruct the

applicants to

pay the PMC

Fee

10 minutes ( CTO

Cashier)

Official

Receipt

(O.R.)

P

150.00 None

City

Treasurer’s

Office

2

Fill out

Application

Form; and,

answer

Marriage

Expectations

Inventory

questionnaire

Assist the

applicants in

filling out the

application

form and in

answering the

marriage

expectations

inventory

questionnaire;

and, schedules

applicant for

PMC

15-30 minutes Aileen S.

Encabo

Applicati

on Form

Marriage

Expectati

ons

Inventory

Question

naire

None Client/

Applicant

City

Population

Office

(CPO)

located at

Vicente

Mendiola

Center for

Health

(VMCH)

3 Attend PMC

as scheduled

Create a profile

of the

participants (to

be submitted at

the

Commission

on Population

[POPCOM] VII

Regional

Office) and let

the participants

30 minutes Aileen S.

Encabo

FDS

Form

PMC

Logbook

None

Applicants,

Dr. Porferia

E. Daclan,

Multi-

purpose

Hall A or

Vicente

Mendiola

Center for

Health

(VMCH)


sign the PMC

Logbook

4 Participate

Conduct PMC

with the ff.

topics:

- Marriage &

Relationship

- Responsible

Parenthood

- Family

Planning

- Sexually

Transmitted

Infections

- Home

Management

4 hours

Dr.

Porferia E.

Daclan,

representa

tives from

: Office of

the City

Social

Welfare &

Developm

ent

Officer,

Office of

the City

Health

Officer, &

Office of

the City

Agriculturi

st

Power

Point

Presenta

tion

None None

Multi-

Purpose

Hall A or

VMMC

5 Claim

Certificate

Distribute the

PMC

Certificate

5 – 10

minutes

Aileen S.

Encabo

PMC

Certificat

e

None

Dr. Porferia

E. Daclan,

representati

ves from :

Office of the

City Social

Welfare &

Developmen

t Officer,

Office of the

City Health

Officer, &

Office of the

City

Agriculturist

Multi-

purpose

Hall A or

VMMC

VISION STATEMENT MISSION STATEMENT · | City Government of Naga, Cebu CITIZENS CHARTER 1 VISION...

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Transcript of VISION STATEMENT MISSION STATEMENT · | City Government of Naga, Cebu CITIZENS CHARTER 1 VISION...