Executive Presentation Oracle RightNow

Fixed Scope Cloud Implementation Offering

Agenda

Business Objectives

Oracle’s 3-Step Customer Experience Approach

For Helping You Differentiate in the Marketplace

Let Oracle Connect the Dots for You

Modules in Scope

RightNow Web Experience

RightNow Contact Center Experience

RightNow Engage

Configurations in Scope

Configurations in Scope

Implementation Scope

Common Components

Common Components

Oracle RightNow Knowledge Cloud Service

Overview

Knowledge Management Processes

Oracle RightNow Email Management Cloud Service

Overview

Incident Management Process

Incident Management Process

Oracle RightNow Contact Management Cloud Service

Overview

Contact Management Process

Oracle RightNow Web Experience Cloud Service

Overview

Web Self Service & Customer Portal

Web Self Service & Customer Portal

Web Self Service & Customer Portal

Web Self Service & Customer Portal

Oracle RightNow Analytics Cloud Service

Overview

Analytics

Analytics

Customizations and Configurations (Optional)

Data Conversion/Loading

Oracle RightNow CX Admin Training

Educational Services

Best Business Practices

Best Practices Scorecard

Traditional Deployment Methods

Oracle RightNow Project Methodology

Oracle RightNow Project Methodology

Implementation Services

Implementation Services

Overall Implementation Timelines

Assumptions

Exclusions

Customer Furnished Property & Services

Workstation Compliance and Environment Configuration

Virtuos Project Resources

Your Organization’s Project Resources

Oracle RightNow Universal Tier 1 Sessions Service Period Pool

Oracle RightNow Enterprise Dynamic Agent Desktop CloudService - Hosted Connected Seat

The Virtuos Team

The Virtuos Team

The Virtuos Team

Select Clients

MakeMyTrip.com

Flipkart.com

BookMyShow.com

Questions

Thank you!