Virtual Multi Purpose Document Manual - Agent

BSPlink Virtual MPD – V-MPD

Virtual Multi Purpose Document (V-MPD) Manual - Agents Introduction The V-MPD is a Virtual representation of the Manual MPD and Automated MCO (MD50 transaction) completed online (in BSPlink), allowing for a paperless transaction. The purpose of V-MPD is to simplify and speed up the process of pre-payment for such items as: PTAs, excess baggage, ground transportation etc. It provides Agents with an automated method for the issuance of MPD transactions via BSPlink, which are then included in the standard BSP billing process. Presentation material about the V-MPD and a list of Frequently Asked Questions (FAQs) are available for download in the “Download Centre” of the BSPlink Portal at https://www.bsplink.iata.org (refer to section “BSPlink Customer Manuals”) The Virtual MPD parameter to authorise Agents to issue Virtual MPDs is under Airline Basic Configuration – Basic Parameters. The following modules can be found for Virtual Multi Purpose Document (V-MPD) on the main menu: Virtual MPD

- Issue V-MPD - Query & Reports - Configuration - Maximum Values - V-MPD Airline Permission

29.02.2008 www.bsplink.iata.org 1

https://www.bsplink.iata.org/


Issue Virtual MPD Note: Agents can only issue V-MPDs for Airlines that have granted them Ticketing Authority. The following fields are mandatory: Name of passenger - enter the name of the passenger Airline code - insert the Airline code for which the V-MPD will be issued Reason for Issuance Code – Select a reason for issuance Code from the drop down list.

• A - AIR TRANSPORTATION • B - SURFACE TRANSPORTATION • C - BAG SHIPPED AS CARGO • D - LAND ARRANGEMENTS FOR INCLUSIVE TOUR • E - CAR HIRE • F - SLEEPER/BERTH • G - UP-GRADING • H - UNDER COLLECTIONS • I - TAXES/FEES/CHARGES • J - DEPOSITS/DOWN PAYMENTS • K - REFUNDABLE BALANCES • L - HOTEL ACCOMMODATIONS • M - SUNDRY CHARGES • N - CANCELLATION FEE • O - OTHER • P - REBOOKING FEE DOMESTIC • Q - REBOOKING FEE INTERNATIONAL • R - LOST TICKET FEE (CHARGE FOR REPLACEMENT)



• S - UNACCOMPANIED MINOR FEE DOMESTIC • T - UNACCOMPANIED MINOR FEE INTERNATIONAL • U - COLLECTION FOR EXCESS BAGGAGE CHARGES • V - FOR INDIVIDUAL AIRLINE USE • W - FOR INDIVIDUAL AIRLINE USE • X - FOR INDIVIDUAL AIRLINE USE • Y - FOR INDIVIDUAL AIRLINE USE • Z - FOR INDIVIDUAL AIRLINE USE • 1 - PTA • 2 - RESERVED FOR FUTURE INDUSTRY USE • 3 - RESERVED FOR FUTURE INDUSTRY USE • 4 - RESERVED FOR FUTURE INDUSTRY USE • 5 - RESERVED FOR FUTURE INDUSTRY USE • 6 - RESERVED FOR FUTURE INDUSTRY USE • 7 - RESERVED FOR FUTURE INDUSTRY USE • 8 - RESERVED FOR FUTURE INDUSTRY USE • 9 - RESERVED FOR FUTURE INDUSTRY USE

Fare – insert V-MPD fare Form of Payment Cash - if the V-MPD is paid by cash tick the cash box. Form of Payment Credit - if the V-MPD is paid by credit card tick the credit box. Note that the credit card type, number, expiry date and amount fields have to be completed Form of Payment Exchange - if the V-MPD is paid through an exchange tick the exchange box. Note that the total exchange value, issued in exchange for and original issue details have to be filled. Issue - Click “Issue” to issue the V-MPD document. The document number will be generated automatically and the system will request confirmation to issue: “Please note that after issue an automated email is sent to the Airline and the V-MPD cannot be deleted” To issue the V-MPD click “OK”, to cancel click “Cancel”. The system will inform you that V-MPD number xxxx xxxx has been issued. The following fields are optional : Endorsements/Restrictions - complete endorsements or restrictions concerning the V-MPD Date of Issue – displays today’s date Currency - the default currency is updated from BSP parameters. Can be changed but then bank exchange rate must be filled in also. Status – ‘International’ / ‘Domestic’. The default value is International. Amount in figures – the field will show the V-MPD amount in figures when fare is entered. This field cannot be modified. Bank Exchange Rate - will show the currency’s bank exchange rate. If an equivalent currency is used or the default currency is changed, then the bank exchange rate must be filled in. Amount in letters – the field will show the V-MPD amount in letters when fare is entered. This field cannot be modified. Fare – insert the V-MPD fare Equivalent currency and amount - if there have been two different currencies used, then the user must select an equivalent currency, if allowed, and insert an equivalent amount. Please remember to fill in the bank exchange rate. Regional Tax code and amount - is shown if a BSP user has updated it under BSP parameters. Only a BSP user can change these fields. Taxes - insert taxes one by one. To insert more tax codes and amounts click “More”



Ticket Total - showing the total of the V-MPD (fare + Regional Tax + taxes) Other charges - if there are other charges related to a V-MPD. E.g. a fee for a child traveling alone or a ticketing fee Equivalent charge - shows the inserted other charges amount total Total Exchange value - can be filled in when an exchange tick box is ticked Exchange tick box - must be ticked in order to insert value and exchanged ticket numbers and coupons Issue in exchanged for and coupons - to add exchanged tickets and tick the coupons exchanged Service Charge - if there is a service charge or a tax to be charged from a customer Total - will show the V-MPD total amount (Fare + Regional Tax + Taxes + Other Charges) Remarks field - fill in any remarks for an Airline or for your agency Tour Code - Insert a tour code if applicable NR Net Remit - the Net Remit options will be shown if BSP has configured them under BSP Parameters. Tick the NR box if Net Remit is applicable and insert Net Fare amount and select commission type from drop down list (blank, G or N)

N = as Commission Type (COTP) indicates that the DPC should calculate standard commission % against the Net Fare. G (or blank) = as Commission Type (COTP) indicates that the DPC should calculate standard commission % against the Gross Fare.

Credit Card Type - Insert a credit card type e.g. Visa = VI. In order to insert a card type the credit tick box under Form of Payment must be ticked. Credit Card Number - insert credit card number Credit Card Amount - insert credit amount Credit Card Expiry Date - insert credit card expiry date Authorisation Code - insert credit card authorization code if required Extended payment - insert extended payment. Two alphanumeric characters are accepted. Currency – default value is populated. In case a user selects an equivalent amount the equivalent amount is displayed. Commission amount or % - tick the % box if commission is %. Commission amount must be < fare amount. Tax amount - show the total of all taxes PNR reference/Airline data – auto populated when an Airline code is entered to Airline field. Airline data field can be modified. Agency IATA number is displayed Issued in Connection with – insert a ticket number if the V-MPD is issued in connection with a ticket. E.g. if there is an excess baggage charge. Issued in Exchanged for and coupons - insert a ticket number if the V-MPD is issued in exchange for a ticket

Original Issue Details - To indicate the original issue details. This field is mandatory when the form of payment is Exchange.

• Airline: 3-digit Airline numeric code. • Serial Number: 10-digit form code and serial number (excluding check digit). • Issuing Agent: 8-digit Agent code (including check digit) of original issue. • Date: Date of original issue in DDMMYY format. • Place (City Code): 3-alpha City Code place of original issue.



Issue - Click “Issue” to issue the V-MPD document. The document number will be generated automatically and the system will confirm the issue: “Please note that after the issue, an automated email is sent to the Airline and the V-MPD cannot be deleted”. To issue the V-MPD click “OK”, to cancel click “Cancel”. The system will inform you that V-MPD number xxxx xxxx has been issued.



If an Airline has configured the email alert feature, an Email Alert will be sent to the Airline: Message for Airline 220 A Virtual MPD has been issued via BSPlink by the following agency. Agent 42-30023 0 SAIMON OVERSEAS LTD Country BANGLADESH City DHAKA Document 1802555118 Reason for Issuance 50 - SPECIFIED MISCELLANEOUS CHARGES ORDER Name of Passenger MS HILDE BRANDT Reason for Issuance Code G - UP-GRADING Total Amount 80.00 Total Currency GBP Remarks Issued in Connection With Issued in Exchange For Original Issue Details Airline Serial No Issuing Agent Date Place PNR Reference This e-mail is generated automatically. Please do not reply. If you wish to view the issued V-MPD, click the document number. There are two ways, to withdraw a V-MPD, depending on the basic parameters set in the BSP:

1/ If same day cancellation is enabled, in order to cancel the document, Agent will need to click “Cancel V-MPD” button.



The Airline will receive an automatic e-mail alert that the Agent has cancelled the V-MPD, if the Airline has activated e-mail alert.



2/ If same day cancellation is NOT enabled in BSP basic parameters settings, during the date of issue, Agent can request a void from an Airline. Scroll down the document to find “Request a void”. Void request will be sent to Airline and Airline has to void the actual document in order to cancel it. Void Request – To request a Void from the Airline Click the ‘Void Request” A message will inform the user: “The voiding of the document will be requested” Click OK to accept the Void Request Click Cancel to cancel the Void Request

Click OK to accept the Void Request A message is displayed informing the user “A request to void the following V-MPD xxxx xxxxx has been submitted”. Subsequently, the Airline will receive an email message if the Airline has activated email alerts. The Airline has to log in to BSPlink and void the document. The Agent user will receive an email alert when the Agent has configured the required option under Virtual MPD’s configuration. The Agent can also follow up the status of the V-MPD under Query & Reports – Daily Reports or Report by Period.



The Airline will receive an automatic e-mail alert that the Agent has requested to void the V-MPD, if the Airline has activated e-mail alert. Depending on the settings in your BSP basic parameters, the Airline has from same day to 3 days to action the Agent’s void request. The Agent will receive an automatic e-mail alert that the Airline has voided the V-MPD, if the Agent has activated e-mail alert: Email Alert message after the V-MPD has been voided: Message for Agency 56-50113 0 Virtual MPDs have been voided via BSPlink by the following airline. Airline 220 LUFTHANSA Documents: 0010004006 Agent/Passenger Copy – to print the copy of the document for Agent/Passenger.



Cancellation Parameters for V-MPD It is not possible for the Agent or the Airline to modify a V-MPD after issue. 1) If the "V-MPDs cancellation by the Agent" parameter under BSP "Basic Configuration" option is set to “Yes”, then Agents will have the possibility to cancel the V-MPD on the same day the document was issued. 2) If the "V-MPDs cancellation by the Agent" parameter under BSP "Basic Configuration" option is set to “No”, then Agents will have the possibility to request a void from the Airline on the same day the document was issued. The Airline then has depending on BSP parameters up to three days from date of issuance to action the void request. Query & Reports Search by V-MPD number Daily Reports Report by Period Voided Documents



Query & Reports - Search by V-MPD number Enter the V-MPD number and click query. The page will show the following information: type, document, Agent, currency, amount, and issue date, status and settlement period. Clicking the document number will show a facsimile of the document.



Clicking the document number will show a facsimile of the document.

Downloads Click download to download a text file of the document displayed.



Query & Reports – Daily Reports Select a date from the drop down list and click query. A list of all V-MPDs issued during that date will be shown.



Clicking the document number will show a facsimile of the document. Downloads Click download to download a text file of the document displayed. The following details can be found from the query page: Void or Request to void selected virtual MPDs – all or one by one can be selected to be voided or request a void by an Airline. Please note that you can only void during the same day of issue if BSP has allowed so. Otherwise you will have to request a void from Airline during the day of issue. Type – document type Document – a document number. By clicking the document number the user can see a facsimile. Only active documents’ facsimiles can be viewed. Airline Company Name of Passenger Currency Amount – the document amount Issue Date – date of issue Status – status of the V-MPD. Pending – the document is active and waiting to be billed. Deleted – the document has been deleted (voided) by an Airline. Settlement Period – when the V-MPD will be settled and billed. If the document is active then it will be billed. Downloads Click download to download a text file of the document displayed.



Query & Reports - Report by period Select a period from the drop down list and click query. A list of all V-MPDs issued during that period will be shown.

Clicking the document number will show a facsimile of the document. Downloads Click download to download a text file of the document displayed.



Query & Reports – Voided Documents Select a period from the drop down list and click query. A list of all V-MPDs voided during that period will be shown.



Clicking the document number will show a facsimile of the document. Downloads Click download to download a text file of the document displayed. Virtual MPD Configuration – Email and Language A user can set email addresses to receive email alerts for issued and voided V-MPDs. Add in the email address field the recipients email address separating each email address using a semi-colon (;), this field contains a maximum of 85 characters. Click “Submit” in order for the operation to be carried out. A user can select a language for V-MPD. Click the arrow to see languages available. Select a language and confirm the change by clicking “Submit”. After the change the V-MPD form under “Issue V-MPD” will reflect the language change.



Maximum Values Insert an Airline code and click “submit”. Maximum values and currencies are displayed for that Airline requested. If a user tries to issue an amount greater than the maximum values set by an Airline, a message is displayed informing the user that the maximum value per Virtual MPD has been exceeded.



Virtual MPD Airline Permission to issue List of Airlines allowing the Agent to issue Virtual MPDs via BSPlink. Please note that Ticketing Authority from the Airlines concerned is mandatory in order for the Agent to issue V-MPD on their behalf.


Virtual Multi Purpose Document Manual - Agent

Documents

Transcript of Virtual Multi Purpose Document Manual - Agent