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VIII INTERNATIONAL CONFERENCE ENTREPRENEUR AND CONSUMER STEPS TOWARDS EACH OTHERMoscow, November 14-15, 2012
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ORGANIZED BY:
Russian Direct Selling Association www.rdsa.ru
UNDER THE SUPPORT OF:
World Federation of Direct Selling Associationswww.wfdsa.org
Asia-Pacic Economic Cooperation www.apec.org
International Confederation of Consumer Societieswww.konfop.ru
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1VIII International Conference Entrepreneur and Consumer Steps Towards Each Other
CONFERENCE PROGRAMNovember 14, 2012
PLENARY SESSION
Opening of the Conference
Opening remarks: Tamara Shokareva, President, Russian Direct Selling Association
Problems of Consumer Rights Protection in Judicial BodiesDmitry Yanin, Chairman, International Confederation of Consumer Societies (CONFOP))
Novations in the Russian Federation Tax LegislationSergey Shtogrin, RF State Duma deputy, Deputy Chairman of the State Duma Budget and Tax Committee
Novations in the Russian Federation Consumer Rights Protection Legislation and Entrepreneurship DevelopmentMikhail Emelyanov, First Deputy Chairman of the RF State Duma Committee on Economic Policy, Innovative Development and Entrepreneurship
Some specific features and practical aspects of implementation by courts of Russian Federation Supreme Court Resolution No. 17 of 28.06.2012
Andrey Artemyev, Head, Municipal Budget Institution Yekaterinburg Municipal Consumer Protection Center
Judicial Consumer Rights Protection in the Russian FederationOleg Prusakov, Department Head, Federal Service for Consumer Rights Protection and Human Welfare
Review of the Global Direct Selling IndustryTamuna Gabilaia, Executive Director, World Federation of Direct Selling Associations (WFDSA)
Consumer Rights Protection Practices. Experience of the RF Consumer Union Petr Shelisch, Chairman, RF Consumer Union
ROUND TABLE Moderators: Tamara Shokareva, President, Russian Direct Selling Association
Diana Sork, RDSA Code Administrator, Chair, Moscow Oblast Bar Power of Law
Svetlana Mukhina, Deputy Head, Consumer Rights Protection Department Federal Service for Supervision of Consumer Rights Protection and Human Welfare
Valery Petropavlovsky, Chair, Coordination Council, International Confederation of Consumer Societies (CONFOP)
November 15, 2012
Visit to the industrial and warehouse complex of the Accord Post Company
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LIST OF PARTICIPANTSOlga Agisheva Deputy Head of Consumer Rights Protection DivisionVoronezh Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Olga Alekseeva Deputy Head of Consumer Rights Protection DivisionBelgorod Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Galina AlshanskayaFinancial ControllerJafra Cosmetics International
Anastasiya AnninaExpertDirect Selling Association
Andrey ArtemyevHeadYekaterinburg Municipal Consumer Protection CenterPresidentAll-Russia Consumer protection League
Anastasiya Averina Director, Retail Sales Development Department Aon Rus Insurance Brokers
Mikhail Baidin Specialist-expert of Consumer Rights Protection DivisionLipetsk Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Konstantin BarmashovDirector, Network DevelopmentFaberlic
Nadezhda BedrichukExecutive DirectorUkrainian Direct Selling Association
Semen BondarchukDeputy Head of Consumer Rights Protection DivisionMoscow Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Nina Bogatyr EntrepreneurMoscow
Svetlana BoginskayaLeading Specialist-Expert of Consumer Rights Protection DivisionKarelia Republic Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Vladimir Denisenko Chairman Khabarovsk City Consumer Protection Society
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LIST OF PARTICIPANTSVasiliy DmitrievExecutive Partner Media Business Solutions
Anatoliy DolzhenkoVice President All-Russia Consumer Protection League
Olga ElistratovaDeputy Head of Consumer Rights Protection DivisionTula Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Mikhail EmelyanovFirst Deputy Chairman of Committee on Economic Policy Innovation Development and EntrepreneurshipRF State Duma
Tatiana Fedirko Chair Rostov Consumer Rights Protection Union
Nadezhda Fedunova Leading Expert RF State Duma
Antonina FedyukovaDeputy Head of Consumer Rights Protection DivisionSmolensk Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare Yuliya Filippova Director, Legal Eastern EuropeAvon Beauty Products Company
Tamuna GabilaiaExecutive DirectorWorld Federation of Direct Selling Associations (WFDSA)
Galina Gerus Head of Consumer Rights Protection DivisionRyazan Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Alexander GolenkovDeputy Head of Territorial DivisionVologoda Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Nadezhda Golovkova Chair Moscow Consumer Protection Society
Yuliya Grebenyuk ExpertDirect Selling Association
Olga IvanovaLegal ConsultantFlorange Company
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LIST OF PARTICIPANTS
Mars Ismagilov Chairman Tatarstan Republic Consumer Union
Svetlana KitaevaDirector, Legal for CIS and BalticsOriflame Cosmetic
Marina Kozlovskaya ChairSaint-Petersburg and Leningrad Region Consumer Society
Marina Kolabukhova Head of Marketing DepartmentCIEL parfum
Larisa KorolevaEntrepreneurSaint-Petersburg
Dmitry KuvarzinDirection HeadEKSMO Publishing House
Nadezhda LenshinaLeading Specialist-Expert of Consumer Rights Protection DivisionNovgorod Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Oleg LeonovExpertDirect Selling Association
Matjaz MarinsekPresidentSlovenia Direct Selling Association
Elena Matveeva Head of Marketing Department Nikken
Svetlana Mukhina Deputy Head of Consumer Rights Protection Department Federal Service for Supervision of Consumer Rights Protection and Human Welfare
Yuliya Nagumanova Chief Specialist-Expert of Consumer Rights Protection DivisionLeningrad Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Natalya Novik Deputy Head of Consumer Rights Protection DivisionKaluga Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Grigory PavlovskyHead, Sales DepartmentMobi Service
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LIST OF PARTICIPANTS
Marina PashnevaEntrepreneurMoscow Region
Ludmila PetrischevaHead of Corporate Client Collaboration DivisionAccord Post
Valery PetropavlovskyChairman of Supreme Coordination CouncilInternational Confederation of Consumer Societies (CONFOP)
Oleg Podboronov Secretary GeneralRussian Direct Selling Association
Oleg Prusakov Head of Consumer Rights Protection DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Evgeny Rabinovich Chairman Omsk City Consumer Union Shield
Oleg Ratnikov ExpertDirect Selling Association
Svetlana RevinaHead, Client ServiceNu Skin Enterprise RS
Nina SaburovaLeading Specialist-Expert of Consumer Rights Protection DivisionKostroma Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Nadezhda Satarova Chair Saratov Consumer Rights Protection Public Institution
Tatiana Shalushkina Chair Vologda City Consumers Union
Petr Shelisch Chairman RF Consumers Union
Tamara Shokareva Executive Director Mary Kay ZAO President Russian Direct Selling Association
Sergey Shtogrin First Deputy Chairman of the Budget and Tax Committee RF State Duma
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LIST OF PARTICIPANTS
Lidiya Sidorova Chair Consumer Association of Penza Region
Aleksey SimonenkoHead of Consumer Rights Protection DivisionBryansk Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Fatima SokhievaDeputy Head of Sanitary and Epidemiological Supervision DivisionRailroad Transportation DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Olga Solntseva Development Director, CIS countries & Mongolia Herbalife International RS
Diana Sork Russian Direct Selling Association Code Administrative Chair of Moscow Regional Bar Power of Law
Anna SoshinskayaDirector, External RelationsAmway
Dmitry TolmachevChairPerm Regional Consumer Rights Protection Society
Olga Tretyak Professor, Head of Strategic Marketing DepartmentState University Higher School of Economics
Timofey Trushin Expert Direct Selling Association
Viktoriya Tsokova Deputy General DirectorLR Rus
Galina Ulantseva Chief Expert Association of Perfumery, Cosmetics and Household Chemistry Manufacturers
Sergey Vanin Executive DirectorAssociation of Perfumery, Cosmetics and Household Chemistry Manufacturers
Irina Vorobyeva Manager, Marketing & CommunicationTahitian Noni International
Dmitry Yanin ChairmanInternational Confederation of Consumer Societies (CONFOP)
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LIST OF PARTICIPANTS
Olga Yelistratova Deputy Head of Consumer Rights Protection DivisionTula Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Mikhail Yemelyanov First Deputy Chairman of Committee on Economic Policy, Innovative Development and Entrepreneurship RF State Duma
Marina ZhukovaSpecialist-ExpertTver Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
Dmitry ZakharchenkoDirector, Legal & AdministrativeTupperware
Vladimir Zyablitsev ChairmanMagnitogorsk City Consumer Rights Protection Union
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Dmitry Yanin Chairman
International Confederation of Consumer Societies (CONFOP)
Sergey Shtogrin First Deputy Chairman of the RF State Duma Budget and Tax Committee
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Mikhail Yemelyanov First Deputy Chairman of the RF State Duma Committee on Economic Policy,
Innovative Development and Entrepreneurship
Andrey ArtemyevHead of the Yekaterinburg Municipal Consumer Protection Center
President of the All-Russia Consumer protection League
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Oleg Prusakov Head of Consumer Rights Protection Department
Federal Service for Supervision of Consumer Rights Protection and Human Welfare
Petr Shelisch Chairman
RF Consumers Union
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Tamuna GabilaiaExecutive Director of the World Federation of Direct Selling Associations (WFDSA)
Tamara Shokareva President of the Russian Direct Selling Association, Executive Director, Mary Kay ZAO
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Svetlana Mukhina Deputy Head of the Consumer Rights Protection Department
Federal Service for Supervision of Consumer Rights Protection and Human Welfare
Valery PetropavlovskyChairman of the Supreme Coordination Council
International Confederation of Consumer Societies (CONFOP)
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Marina Pashneva, Entrepreneur, Moscow RegionSergey Shtogrin, First Deputy Chairman of the RF State Duma Budget and Tax Committee
Tamara Shokareva, President of the Russian Direct Selling Association Tatiana Fedirko, Chair of the Rostov Consumer Rights Protection Union
Dmitry TolmachevChair of the Perm Regional Consumer Rights Protection Society
Vladimir Zyablitsev Chairman of the Magnitogorsk City Consumer Rights Protection Union
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Marina Kozlovskaya Chair
Saint-Petersburg and Leningrad Region Consumer Society
Larisa KorolevaEntrepreneur
Saint-Petersburg
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Evgeny Rabinovich Chairman
Omsk City Consumer Union Shield
Conference participants
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Nadezhda Satarova, Chair of the Saratov Consumer Rights Protection Public Institution Lidiya Sidorova, Chair of the Consumer Association of Penza Region
Tatiana Shalushkina, Chair of the Vologda City Consumers Union
Anna Soshinskaya, Director, External Relations, AmwayYuliya Filippova, Director, Legal Eastern Europe, Avon Beauty Products Company
Galina Alshanskaya, Financial Controller, Jafra Cosmetics InternationalDmitry Zakharchenko, Director, Legal & Administrative, Tupperware
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Marina Pashneva, Entrepreneur, Moscow RegionTamuna Gabilaia, Executive Director of the World Federation of Direct Selling Associations (WFDSA)
Dmitry Kuvarzin, Direction Head, EKSMO Publishing House Nina Bogatyr, Entrepreneur, Moscow
Nadezhda Golovkova, Chair , Moscow Consumer Protection Society
Anastasiya Averina Director of Retail Sales Development Department
Aon Rus Insurance Brokers
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Nadezhda Golovkova, Chair , Moscow Consumer Protection SocietyTatiana Fedirko, Chair of the Rostov Consumer Rights Protection Union
Andrey Artemyev, Head of the Yekaterinburg Municipal Consumer Protection CenterPresident of the All-Russia Consumer protection League
Svetlana KitaevaDirector, Legal for CIS and Baltics
Oriflame Cosmetic
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Svetlana RevinaHead, Client Service
Nu Skin Enterprise RS
Marina Kolabukhova Head of Marketing Department
CIEL parfum
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Conference participants
Yuliya Nagumanova Chief specialist-expert of Consumer Rights Protection Division
Leningrad Regional DepartmentFederal Service for Supervision of Consumer Rights Protection and Human Welfare
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Conference participants during their visit to the industrial and warehouse complex of the Accord Post Company
Conference participants during their visit to the industrial and warehouse complex of the Accord Post Company
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Conference participants during their visit to the industrial and warehouse complex of the Accord Post Company
Conference participants during their visit to the industrial and warehouse complex of the Accord Post Company
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PRESENTATION OF TAMUNA GABILAIA
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PRESENTATION OF TAMUNA GABILAIA
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PRESENTATION OF TAMUNA GABILAIA
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PRESENTATION OF TAMUNA GABILAIA
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PRESENTATION OF TAMUNA GABILAIA
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PRESENTATION OF TAMUNA GABILAIA
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PRESENTATION OF TAMUNA GABILAIA
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PRESENTATION OF TAMUNA GABILAIA
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31VIII International Conference Entrepreneur and Consumer Steps Towards Each Other
PRESENTATION OF TAMUNA GABILAIA
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PRESENTATION OF TAMUNA GABILAIA
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PRESENTATION OF TAMUNA GABILAIA
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PRESENTATION OF TAMUNA GABILAIA
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35VIII International Conference Entrepreneur and Consumer Steps Towards Each Other
REPORT
On November 14 15, 2012 the VIII International Conference Entrepreneur and Consumer Steps Towards Each Other was held in Moscow. The Conference was conducted within the framework of the Consumer Education and Protection Initiative (CEPI) program under the support of the Asia-Pacific Economic Cooperation (APEC) and the World Federation of Direct Selling Associations (WFDSA). The Conference organizers were the Russian Direct Selling Association (RDSA) and the International Confederation of Consumer Societies (CONFOP).
More than 75 representatives of business circles, representatives of executive state power bodies, entrepreneurs as well as representatives of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare (Rospotrebnadzor) and consumer organizations from Belgorod, Veliky Novgorod, Volgodonsk, Vologda, Voronezh, Yekaterinburg, Kazan, Kaluga, Kostroma, Lipetsk, Magnitogorsk, Moscow, Omsk, Penza, Perm, Rostov-on-Don, Ryazan, Saint-Petersburg, Saratov, Smolensk, Tver, Tula, Khabarovsk, Cherepovets took part in the Conference. Journalists representing 5 newspapers, magazines and news agencies participated in the Conference as well.
The conference was devoted to the discussion of the following problems: Problems of small business taxation. Problems of consumer rights judicial protection on the consumer market. Problems of the consumer educational level. Problems of self-regulation on the consumer market. Problems of consumer rights protection in the direct selling industry. Development of anti-pyramid legislation.
In her opening remarks Tamara Shokareva, President of the Russian Direct Selling Association, reported that the VIII International Conference Entrepreneur and Consumer Steps Towards Each Other was conducted within the framework of the Consumer Education and Protection Initiative (CEPI) program under the support of the World Federation of Direct Selling Associations (WFDSA). She pointed out that the program was ultimately aimed at a creation of such socio-economic environment under which the small business is permitted to develop dynamically through the implementation of additional consumer rights protection measures.
Dmitry Yanin, Chairman of the International Confederation of Consumer Societies, in his welcome speech pointed out that the Conference was an optimal format for a dialogue between consumer organizations, governmental bodies and business circles that implemented self-regulation in their everyday activities. In his speech Dmitry Yanin referred to activities of the Russian Direct Selling Association as a positive example of implementation of self-regulation principles on the consumer market.
Also in the course of his speech he dwelled upon problems of the improvement of the consumer rights protection legislation.
Sergey Shtogrin, First Deputy Chairman of the RF State Duma Budget and Tax Committee, informed the Conference participants of the legislative acts that were considered and adopted by the RF State Duma in the area of tax legislation.
In the course of his presentation Mr. Shtogrin reported that at the moment the RF State Duma was considering amendments to the RF Tax Code that specified the amount of tax on income of natural persons when tax payers used social and pecuniary exemptions and that determined incomes that were exempted from income tax payment.
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REPORT
In his presentation Mr. Shtogrin laid a special emphasis on the draft law On Entering Amendments to Separate Russian Federation Legislative Acts on Issues of Mandatory Pension Insurance that was submitted by the RF Government and that proposed to introduce in 2015 a 3-time growth of social contributions to the RF Pension Fund for individual entrepreneurs that did not use any employees. He stressed the fact that the above amendments would stultify the work of a great number of individual entrepreneurs that had low income or that just started their entrepreneurial activities and especially for those ones that were engaged in their activates with the purpose of earning additional income to their primary salary, pension, child care allowance, etc.
Sergey Shtogrin told the Conference participants that he had submitted an amendment in compliance with which individual entrepreneurs that used a simplified taxation system and did not have any employees should pay social contributions for mandatory pension insurance in the amount that did not exceed 6% of their income but that should not be less that the level of their social contributions established for 2012.
The presentation of Andrey Artemyev, Head of Municipal Budget Institution Yekaterinburg Municipal Consumer Protection Center and President of the All-Russia Consumer Protection League, addressed some peculiarities and problems of utilization by courts of Resolution of the RF Supreme Court No. 17 of June 28, 2012.
He said that it was necessary to create in Russia a state concept of consumer rights protection that would determine the legislation development as well as the procedures for supervisory bodies in this area.
In his presentation Mikhail Emelyanov, First Deputy Chair of the RF State Duma Committee on Economic Policy, Innovative Development and Entrepreneurship, marked that when one was speaking about the legislation in the consumer rights protection area it was necessary to find a balance between interests of entrepreneurs and interests of consumers.
He informed the Conference participants of draft bills related to consumer rights protection that were under consideration at the RF State Duma at the moment.
Mr. Emelyanov proposed to arrange at the RF State Duma hearings devoted to the consumer rights protection problem. He said that Conference participants could elaborate draft amendments to the legislation and proposed to consider those amendments at Duma hearings.
Oleg Prusakov, Department Head of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare (Rospotrebnadzor), dwelled upon legal aspects of Rospotrebnadzors participation in the judicial protection of consumer rights.
In his presentation Oleg Prusakov spoke in detail about provisions of Resolution of the RF Supreme Court No. 17 of June 28, 2012 that clarified a number of controversial issues of law enforcement practices.
Also he indicated some statistical information on Rospotrebnadzors participation in judicial protection of consumer rights in 2011.
Tamuna Gabilaia, Executive Director of the World Federation of Direct Selling Associations, made a presentation on the development of the global direct selling industry in 2011.
The presentation of Petr Shelisch, Chairman of the RF Consumer Union, was devoted to the judicial protection of consumer rights.
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37VIII International Conference Entrepreneur and Consumer Steps Towards Each Other
REPORTIn his speech Mr. Shelisch marked the fact that at the moment it was necessary to improve the quality of the legislation, to arrange a state supervision of execution of the legislation in the consumer rights protection area. He said that it was necessary to improve the quality of judicial protection of consumer rights and especially court decisions in consumer rights protection area.
ROUND TABLE
Moderators: Tamara Shokareva, President of the Direct Selling Association (Russia) Diana Sork, RDSA Code Administrator, Chair of Moscow Region Bar Power of Law Svetlana Mukhina, Deputy Manager of Consumer Rights Protection Department of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare Valery Petropavlovsky, Chair of the Coordination Council of the International Confederation of Consumer Societies (CONFOP)
Within the framework of the Round Table Valery Petropavlovsky, Chair of the Coordination Council of the International Confederation of Consumer Societies (CONFOP), made a presentation. In his speech Valery Petropavlovsky advised the Conference participants of the main provisions of the EU Directive on Unfair Business Practices and proposed to try to adapt it to Russian environment.
The key topics of discussions within the frame of the Round Table were: Problemsofconsumerrightsprotectioninthedirectsellingindustry. Problemofunethicalbusinesspracticesofanumberofdirectsellingcompaniesthatarenot members of RDSA. Developmentofanti-pyramidlegislation. ProblemsofconsumereducationoftheRussianpopulation. Problemsofself-regulationontheconsumermarket.
On November 15, 2012 within the frame of the VIII International Conference Entrepreneur and Consumer Steps Towards Each Other the Conference participants visited the industrial and warehouse complex of ACCORD POST located in Klimovsk town (Moscow region).
The participants were acquainted with technologies of processing of postal correspondence on personalized communication with clients. The data control center, the industrial facilities, the warehouse and the call-center were demonstrated to the Conference participants.
The participants were deeply impressed by the tour of the ACCORD POST facilities. The visit confirmed the fact that RDSA member companies placed much emphasis on the quality of customer services and implemented modern and innovative technologies provided by associated members of the Russian Direct Selling Association.
The program Customer Education and Protection Initiative CEPI was elaborated in 1998 and was officially approved at the Meeting of the Ministers of Small Business of APEC member states held in 1999 in Christ Church, New Zealand. The APEC CEPI program is a result of the partnership of private structures and public organizations of the APEC member states, as well as representatives of business and entrepreneurship circles of these countries.
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REPORT
Additional information concerning APEC CEPI may be obtained from the following contact persons:
In Russia:
Tamara ShokarevaRussian Direct Selling Association building 22, 18, Novoryazanskaya Street, Moscow, 107078, RussiaTel.: (495) 643 85 53E-mail: [email protected] WEBSITE: www.rdsa.ru
In the USA:
Ms. Tamuna Gabilaia World Federation of Direct Selling Associations 1667 K Street, N.W. Suite 1100 Washington, D.C. 20006 E-mail: [email protected]: (202) 452-8866Fax: (202) 452-9010WEBSITE: www.wfdsa.org
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40VIII International Conference Entrepreneur and Consumer Steps Towards Each Other
MASS MEDIA PUBLICATIONS
PENSIONS SHALL WAIT UPEXPERT (ON-LINE), November 14, 2012By Ekaterina Shokhina
SINCE THE BEGINNING OF 2012 THE VOLUME OF THE RUSSIAN DIRECT SELLING INDUSTRY INCREASED BY 17.6% INFORMATION AGENCY KLERK.RU, November 14, 2012
STEADY GROWTHInformation agency RETAILER.RU, November 15, 2012
INDIVIDUAL ENTREPRENEURS WILL BE CHOKEDMETRONEWS.RU, November 15, 2012
ADVANCE GROWTHEXPERT (ON-LINE), November 15, 2012By Ekaterina Shokhina
DIRECT SALES SET RECORDSECONOMY AND LIFE, November 16, 2012
REGIONAL PEOPLE HAVE STARTED USING MORE MAKEUP AND PERFUMEECONOMY AND LIFE, November 16, 2012By Evgenia Skopintseva
EXPERTS: DISTURBING FUTURE AWAITS MICROBUSINESSAIF NORTH WEST ONLINE, November 16, 2012
MACROPROBLEMS OF MICROBUSINESSEXPERT (ON-LINE), November 22, 2012By Ekaterina Shokhina
THE VOLUME OF THE RUSSIAN DIRECT SELLING INDUSTRY INCREASED BY 20% - UP TO $2.93 BILLION FOR LAST 9 MONTHSPUBLISHED BY 8 MEDIA
DISTURBING FUTURE OF MICROBUSINESSPUBLISHED BY 19 MEDIA
CONFERENCE PARTICIPANTS ON A VISIT AT ACCORD POSTPUBLISHED BY 14 MEDIA
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Russian Direct Selling Associationph. +7 (495) 971 30 06
e-mail: [email protected]: http://www.rdsa.ru/