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Request for Proposal (RFP) For Consultancy Services For the National ICT Strategic Plan (NICTSP) For Mauritius

RFP No: 09/0607

August 2006

RFP For Consultancy Services For NICTSP

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TABLE OF CONTENTS

A. Background and Justification.........................................................................................................................3B. The ICT sector framework.............................................................................................................................3C. Objectives of the NICTSP..............................................................................................................................3D. Project Management......................................................................................................................................3E. Objectives of Working Groups......................................................................................................................3F. Time frame of the Project..............................................................................................................................3G. Tasks and responsibilities of the consultants.................................................................................................3H. Deliverables...................................................................................................................................................3I. Duration and Language..................................................................................................................................3J. Eligibility of Consultants................................................................................................................................3K. Profile of consultant/s....................................................................................................................................3L. Terms of Payment..........................................................................................................................................3M. Evaluation Process.........................................................................................................................................3N. Validity of the Offer.......................................................................................................................................3O. General Terms and Conditions......................................................................................................................3Annex 1 : Economic and ICT Indicators 1999-2004.................................................................................................3Annex 2 : Project Timeline........................................................................................................................................3Annex 3: Overview of ICT Sector in Mauritius........................................................................................................3Annex 4 :Computerisation Projects in the Civil Service...........................................................................................3Annex 5 - Firm’s General Experience.......................................................................................................................3Annex 6 – Sample Format For Curriculum Vitae......................................................................................................3Annex 7 : CV Summary Format................................................................................................................................3Annex 8 : Performance Security Bond Format..........................................................................................................3Annex 9 : Financial Proposal format........................................................................................................................3Annex 10 : Sample Contract......................................................................................................................................3

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A. BACKGROUND

The National Computer Board is requesting proposal for the recruitment of an International Consultancy Firm (hereafter referred to as ‘the Consultant’) for the preparation of a National ICT Strategic Plan 2006-10 for Mauritius. This project is being funded by the United Nations Development Programme (UNDP) and the Government of Mauritius. A copy of the project document signed between UNDP and the Government of Mauritius can be downloaded on the NICTSP web site at http://nictsp.gov.mu. The budget available for the consultancy exercise is USD $ 180,500.

The Vision of the Government is to make the ICT sector the fifth pillar of the economy and Mauritius a regional ICT hub. Information and Communication Technology is regarded as a tool that will support business processes in this knowledge-based economy where information will flow within and across economic activities, leading to increase in value added at national level.

Mauritius has moved from a low-income mono-crop economy, with a narrow production base at the time of its independence, to a middle-income country with a more diversified structure, reliant on four main economic pillars, namely, manufacturing, sugar, tourism and financial services. Mauritius has experienced rapid economic growth over the past two decades. Mauritius is faced today with major challenges caused by the erosion of its preferences in the sugar and textile sectors. The vision of the Government is to transform the Information and Communication Technology (ICT) sector into the fifth pillar of the economy. A list of economic and ICT indicators is at Annex 1.

Notwithstanding its economic success, Mauritius has to reckon with a number of challenges to ensure sustainable development. The rapid pace of technological progress, the increasing integration of global commodity and financial markets, the emergence of new low-cost competitor countries, the strengthening of major trading blocs, the likely erosion of market preferences under the WTO regime, and the increase in non-tariff barriers in the form of "green" and "social" protectionism, all require innovative, flexible and determined responses.

With the globalisation process and the gradual depletion of our competitive advantages in our major income sectors, ICT has been identified as a potential sector for sustaining economic development. The ICT sector has been promoted as the fifth pillar of the economy. In this context, Government is according high priority to the development of the ICT sector to transform the country into a Cyber Island. This is in accordance with the UNDP Country Programme Document (CPD) for Republic of Mauritius 2005-2007 as explained in paragraph 3, and in Annex 1: Goal 1: SL 1.8 “Making ICT Development work for the poor”.

The availability of adequately qualified and skilled human resources is a sine-quanon condition for the development of the ICT sector. With the latest development in the ICT sector such as the setting up of the Cyber city, expansion of Business Process Outsourcing activities and the growing interest of foreign companies to invest in the local market, it is expected that the qualified IT workforce that would be needed in the various fields of the economy would increase significantly in the next couple of years. An overview of the ICT sector in Mauritius is provided at Annex 3.With regard to Internet access, a survey conducted by NCB in 2001 indicated that 90% of the computerised establishments had access thereto. 75% of all establishments surveyed had access to the Internet. Internet usage is high in sectors like manufacturing, wholesale and retail trade, hotels and restaurants, transport, storage, communication, banking and finance. The use of the

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http://nictsp.gov.mu/


Internet in the education and training sector was 63.2% and in public administration it was 72.7%. The figures indicate a growing dependency of economic activities on ICT in general.

In this respect, it is felt that there needs to be a national information security strategy that should be developed with regards to ensuring business continuity in case of disaster or technology failure to ensure that the economy does not suffer as a result.Establishments mainly use the Internet for information search, exploring new modes of business and maintaining their competitive position. However, the use of Internet for e-commerce and e-business type of activities is still very low. With the government ambition to transform Mauritius into a Cyber Island, the development of e-commerce and e-business type of activities at the level of businesses and SMEs is seen as an important turning point to ensure higher productivity and efficiency gains and create employment opportunities. Under the E-Government initiative, Government has started delivering some of its services online since May 2005. This will radically improve services to the citizen as consumer, transform government operations, reducing costs to the benefit of taxpayers, and ultimately enhance Mauritian socio-economic performance through increased public sector productivity. In this context, Government has already embarked on a number of initiatives such as the implementation of TradeNet System, Contributions Network Project, Government E-mail System, Government Intranet System, and Government Online Centre amongst others. Details on these projects can be found at Annexes 3 and 4.

However, there is a need to identify and implement high impact E-government applications such as online filling of taxes to demonstrate the actual benefits that ICT can bring to government. At the same time, the need for re-engineering of processes at the level of ministries and departments as well as the need for equipping government employees with the necessary skills to perform their job in the E-government context should not be overlooked.

Government is fully aware that in order to achieve the vision of Cyber Island, the whole population of Mauritius, needs to be IT literate. The National Computer Board and the National Productivity and Competitiveness Council (NPCC) already offer ICT literacy courses to the public. One of the strategies of Government is the use of Information Technology (IT) as a supporting tool in education. It is expected that the use of ICT in education will support the development of an efficient workforce for sustaining economic growth. This is the objective of the School IT Project. It is intended to teach IT as a subject in itself at schools and to make use of IT for the teaching of subjects across the curriculum in primary and secondary schools. There is however, a growing need to develop connectivity among schools and establishing a network for better information and knowledge exchange in the education sector.

The use of ICT for social development is an area that needs to be explored further as there are real opportunities for Mauritius to improve the quality of life of disabled persons, senior citizens, unemployed, young people and women through ICT.

The purpose of the National ICT Strategic Plan (NICTSP) would be to develop a comprehensive action plan for the development of the ICT Sector for the next five years to enable government to achieve its vision of making the ICT sector the fifth pillar of the economy. The implementation of the NICTSP will strengthen the ICT industry of Mauritius and this will have a favourable impact on other sectors of the economy. By increasing the application of ICT across all economic sectors, it is expected that this will increase productivity and competitiveness. It is expected that the NICTSP will enhance the development of ICT in Mauritius, create business and employment in this sector and reduce poverty. Furthermore, it is

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foreseen that by enabling ICT to be accessible to all levels of the population, this will strongly contribute to transform Mauritius into a knowledge-based society.

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B. THE ICT SECTOR FRAMEWORK

The ICT Sector Framework shown below describes the major components for the development of the ICT Sector as the fifth pillar of the economy.

ICT Industry ICT Exploitation

Emerging Technologies, Applications & Standards

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Informatio

n Secur

ity

Policy, Regulatory and Institutional Framework

ICT Manpower &

Skills Dev.

VisionMake ICT the 5th pillar of the economy and

Mauritius a regional ICT hub


Infrastructure and Telecommunications

ICT Exports

Domestic ICT For Social Dev.

Sectoral Exploitatio

n

e-Gov

1. ICT Industry

This component will address the development of the export potential and the domestic capacity of the ICT industry.

2. ICT Exploitation

All main contributors to the GDP are already using ICT to diverse extents. Making optimum use of ICT in Tourism, Manufacturing, Agro-industries and Financial Services to maximise the returns on investment, will further enhance contribution to GDP. This component will be looking into how the use of ICT in all key economic sectors must be exploited for enhanced productivity and efficiency.

3. E-Government

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Informatio

n Secur

ity


This building block will address the issues pertaining to the deployment of joined up online Government services for faster and quality service delivery to citizens, businesses and visitors.

4. ICT Manpower and Skills DevelopmentThis component will look into the manpower skills and profile and educational sector reforms required in order to support the development of the ICT industry.

5. ICT for Social Development:

This component will look into the transformation of the Mauritian nation into an information society where everyone is ICT literate, has access to ICT facilities and can participate in the Information Society.

6. Emerging Technologies, Applications & Standards

This building block will address the deployment of latest technologies and standards in the Mauritian context to sustain a competitive edge.

7. Infrastructure and Telecommunications

In order to sustain the development of the ICT sector, there is a need to make available good quality infrastructure facilities and services as well as a robust and reliable telecommunications network, which is competitive at the international level and is also highly accessible and affordable.

8. Information Security

In order to build an Information Secure Society, we need to build confidence and security in the use of ICTs.

9. Policy, Regulatory, and Institutional Framework

The objectives of this component are to create a level playing field for all the players in the ICT sector and to develop a conducive and enabling environment to act as a catalyst for the development of the sector.

C. OBJECTIVES OF THE NICTSP

The objectives of the NICTSP have been grouped as per the building blocks of the ICT Sector Framework.

ICT Industryo Identify potential niche areas for the development of the ICT sector as the fifth pillar of

the Mauritian economy.o Maximise the growth of the ICT industry both for domestic and export marketso Enable the Services sector to grow and develop Mauritius into a regional business hub.o Enable and empower the local business community at large and entrepreneurs in the ICT

sector to gain access to the regional and global marketso Identify schemes and facilities to create a more conducive environment for the

promotion of a local entrepreneurial culture and to attract international partnerships.o Identify projects to position Mauritius as the Regional ICT Centre of Excellence.

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o Identify research and development initiatives to foster the ICT sector.

Sectoral Exploitationo Enable and empower the local business community and the SMEs by enhancing their

efficiency and productivity through the application of ICT.

E-Governmento Provide better services through the implementation of e-government programmes.

ICT For Social Developmento Strengthen nationwide programmes for the promotion and adoption of ICT to improve

the quality of life of citizenso Develop a fully ICT literate nation through broad-based ICT education and awarenesso Formulate measures to promote the development of local content and creativityo Enhance schemes to promote household PC penetration

ICT Manpower & Skills Developmento Ensure adequate supply and availability of skilled human resources for the ICT Sector.o Promote capacity building and knowledge transfer in particular for local entrepreneurs,

executives and IT professionals.

Emerging Technologies, Applications & Standardso Identify international standards and best practices to develop a world class ICT industry

and to ensure the competitiveness of Mauritius Internationally.o Promote the innovative use of ICT across all sectors.

Infrastructure and Telecommunicationso Provide world class infrastructure and telecommunications facilities to build a

competitive ICT Industry.o Ensure telecommunications facilities are accessible and affordable to all.

Information Securityo Build trust and enhance security in the use of ICTs

Policy, Regulatory, and Institutional Frameworko Review and strengthen the existing policies, legal and institutional frameworks;

D. PROJECT MANAGEMENT

A three tier project management structure comprising of a Steering Committee, Technical Advisory Committee (TAC) and ten Working Groups has been set up.

The Consultant will work closely and under the guidance of the Steering Committee and Technical Advisory Committee set up by the Ministry of Information Technology and Telecommunications. The Consultant will report to the National Project Director, the Permanent Secretary of the Ministry of Information Technology and Telecommunications. The Consultant shall prepare and submit reports as indicated under the deliverable section by the specified deadline.

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The following organisational structure has been set up for the implementation of the project.

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Steering Committee

Technical Advisory Committee

Emerging Technologies,

Applications & Standards

ICT Manpower & Skills

Development

ICT for social development

Information SecurityICT Exports Sectoral ICT

ApplicationsE-

Government

Domestic (Local ICT Industry)

Infrastructure & Telecom

Policy, Regulatory & Institutional Framework

ICT Industry Development ICT ExploitationSupporting and Enabling Environment


A Steering Committee (SC) has been set up by the Ministry of Information Technology and Telecommunications and is chaired by the Minister of Information Technology and Telecommunications. The functions of the Steering Committee are to:

Provide policy guidance to the Technical Advisory Committee Monitor and undertake timely and periodic evaluation of the progress of the NICTSP; Endorse deliverables on recommendation of the Technical Advisory Committee; Endorse the overall work plan. Approve recommendations and action plans

The Steering Committee consists of one representative of each of the following institutions: Prime Minister’s Office, Ministry of Information Technology and Telecommunications, United Nations Development Programme (UNDP), Ministry of Finance and Economic Development, Ministry of Industry, Small and Medium Enterprises, Commerce and Cooperatives, Ministry of Education & Human Resources, Ministry of Civil Service and Administrative Reforms, Joint Economic Council, Mauritius Chamber of Commerce and Industry, ACT Mauritius IT Industry Association (MITIA)

A Technical Advisory Committee (TAC), reporting to the Steering Committee, has been set up and is responsible for the following:-

Provide guidance and mobilise necessary resources Obtain SC approval on the planning approach Manage overall programmes Resolve issues and conflicts Facilitate working sessions between the Consultant and stakeholders Review deliverables and make recommendations to the Steering Committee Obtain endorsement from the SC for all deliverables Provide necessary documentation and information to the Consultant

The Technical Advisory Committee is chaired by the Chairman of the National Computer Board and comprises of the following members:

Ministry of Information Technology and Telecommunications, National Computer Board, Central Informatics Bureau, Central Information Systems Division, ICT Authority, Ministry of Finance and Economic Development, UNDP ACT MITIA Team Leaders of Working Groups

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The SC meets on a monthly basis to review progress achieved. The TAC meets on a weekly basis.

E. OBJECTIVES OF WORKING GROUPS

The ten working groups comprise professionals from both the Public and Private Sectors and will be providing inputs to the Consultant for the elaboration of the NICTSP. Each Working Group has a Team Leader and Vice Team Leader who report to the TAC. Members of the Working Groups are not eligible to quote for this RFP.

Each Team Leader of the Working Groups will interact on a regular basis with the Consultant to provide all relevant information and input required for the consultancy exercise. The Working Groups would be providing information about the local context and status of the development of the ICT sector as inputs. The Consultant would obtain all the background information relating to the current state of the ICT sector and views of the stakeholders regarding the development of the ICT sector from the working groups.

The working groups would undertake a general assessment of the current state of the ICT Sector in terms of existing policy, regulatory, institutional and capacity building frameworks and strategies in line with the vision of Government. The working groups would consider the following aspects during the review: ICT legislations, ICT sector institutional set up, Capacity building initiatives, Electronic Document Retention, Electronic Signatures, Consumer Protection issues, Privacy and Data Protection, Cyber Crimes, Taxation, E-business and Intellectual Property amongst others.

The Working Groups will provide a forum for all stakeholders to interact and submit their views and proposals towards the elaboration of the NICTSP. If need be, further consultations with other organisations not in the working groups can be arranged.

The working groups will work under the guidance of the Consultant. Working sessions with the working groups and Consultant will be arranged to brainstorm on the strategies and direction for the next five years and to generate ideas.

The Terms of Reference of the working groups are as follows:

ICT Export Working Group

Identify potential niche areas for the development of the ICT sector as the fifth pillar of the Mauritian economy;

Recommend strategies to maximise the growth of the ICT industry for the export market;

Identify indicators that are required in order to assess the development of ICT exports.

Recommend strategies that will enable the Services sector to grow and develop Mauritius into a regional business hub;

Identify the demand for ICT skills required for the ICT sector;

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Propose incentive schemes and facilities to create a more conducive environment for attracting international partnerships

Propose strategies to empower the local business community at large and entrepreneurs in the ICT sector to gain access to the regional and global markets

Identify projects to position Mauritius as the Regional ICT Centre of Excellence. Identify research and development initiatives to foster the ICT sector.

ICT Industry (Domestic)

Recommend strategies to maximise the growth of the ICT industry for the domestic market;

Recommend strategies that will enable the Services sector to grow and develop Mauritius into a regional business hub;

Recommend strategies which will help market the Mauritian expertise in ICT in the region;

Propose incentive schemes and facilities to create a critical mass of start-ups in the ICT sector

Propose strategies to empower the local business community at large and entrepreneurs in the ICT sector to gain access to the regional and global markets

Investigate strategies for encouraging local ICT companies to achieve international level of competence in the field such as CMM level certification amongst others.

Identify schemes and facilities to create a more conducive environment for the promotion of a local entrepreneurial culture

Identify research and development initiatives to foster the ICT sector.

E-Government Working Group

Propose strategies and measures to be implemented so that the majority of government services are available online and transactions can also be carried out online by 2010.

Identify a common framework for online service delivery for the public sector. Propose strategies for the implementation of e-procurement in the Civil Service Identify standards and practices to facilitate the implementation of e-government in

the Civil Service. Identify metrics for benchmarking the implementation of e-government programmes. Propose a definition of the institutional status and organizational structures to support

the ICT function in the public sector. Propose a strategy for the assessment of demands by citizens and businesses for

public services. Propose a strategy to market e-Government services to the different segments of the

society. Identify the sets of laws that would need to be amended or supplanted to spur the

growth of eGovernance. Work out human resource development programmes including training needs

analysis, training of senior executives, training of end users, technical training and post training evaluation.

Devise a suitable research and development framework to include the institutional set up, staffing and sources of funding.

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Identify projects and databases cutting across the Civil Service for effective electronic information sharing and collaboration and propose a viable framework for identifying such other projects.

Infrastructure and Telecommunications Working Group

Identify strategies to develop a world class telecommunication infrastructure facilities and services, that is competitive at the international level and highly accessible and affordable.

Perform an assessment of the capability of the Infrastructure to support e-services for export, such as BPO, call centers, disaster recovery, software development.

Identify indicators that are required in the area of infrastructure readiness. Identify measures can be implemented to utilize the Infrastructure to bridge the digital

divide. Identify strategies and policies that are needed to facilitate the development of

intelligent buildings and wired homes. Propose strategies for promotion of application-oriented RnD for the benefit of

society at large Define strategies for accommodating disruptive innovations led by new technologies Establish a standards framework for industry and consumer safety in ICT Identify strategies for the managed introduction of competition into area of current or

perceived monopolies. Investigate the challenges of convergence and newly emerging technologies. Investigate new international policy and technical issues raised by ICTs new

technologies and services and propose measures to harmonise our policy and regulations accordingly.

Identify mechanisms that will result in least cost access to bandwidth for institutions the general public.

Ensure that all installed ICT infrastructure and capacity is utilized effectively and contributes to resilience and redundancy.

ICT Manpower and Skills Development Working Group

Propose strategies to ensure there is an adequate supply of the required ICT manpower skillset to meet the demands of the ICT Industry and its export markets.

Propose strategies to train all Mauritians with ICT skills. Propose strategies for enhancing local ICT manpower capabilities in areas other than

product-oriented certifications. Identify indicators that are required in the area of ICT manpower and skills

development. Propose retention strategies and measures to avoid the brain drain of ICT skills Identify measures which will help increase the size and quality of ICT-skilled human

resource base in Mauritius Identify how ICT can be used to improve the quality of delivery of education and

training in all areas including distance learning, as well as to enhance the learning experience itself at primary, secondary and tertiary levels.

Identify measures to encourage and support ICT training for decision-makers, community and civil society leaders, as well as private and public sector executives.

Identify research and development initiatives to foster the ICT sector.Policy, Regulatory, and Institutional Framework Working Group

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Review and propose measures to strengthen the existing policies, legal and institutional frameworks in line with international norms;

Identify strategies to be utilized for strengthening negotiations used in the acquisition of ICT resources

Explore and document the dynamics between regulation, competition and monopoly Streamline the process for data collection pertaining to indicators that need to be

assessed and published for the ICT sector and establishing the institutional responsibility for making available such information.

Identify and outline amendments to legislation that may be required in the areas of Copyright Law, Data Protection, Computer Misuse, Intellectual Property Law, Broadcasting, Cryptography and E-Commerce.

To review existing work regarding manpower resources for the ICT Sector. Identify and outline legislation that may be necessary in the Regulation of

Telecommunications, Financial Services and Tax environment Harmonise current laws to comply with international treaties and norms. Identify areas of foreign policy such as development of appropriate bilateral

agreements and international initiatives Propose measures to strengthen the existing policies, legal and institutional

frameworks in conformity with international norms and commitments taken by Mauritius.

Define policies leading to an electronic communication legislation taking into account the convergence of technologies, facilities and services

Sectoral Application Working Group

Identify and prioritise on the economic sectors where implementation of key ICT projects could lead to significant improvement in efficiency and productivity.

Identify the necessary requirements to create a favourable climate for industry, business and investment to adopt ICT solutions.

Identify indicators that are required to assess the impact of ICT usage at the level of the different economic sectors.

Propose a nationwide ICT system to support small enterprise through grants for pilot projects.

Identify measures to promote the innovative use of ICT across all sectors. Propose measures to develop and deploy a nationwide e-Tourism system. Identify the structure needed to enable an environment conducive for e-commerce

transactions and competition.

ICT For Social Development Working Group

Identify nationwide programmes and funding schemes for the promotion and adoption of ICT to improve the quality of life of citizens

Propose strategies and measures to develop a fully ICT literate nation through provision of universal ICT education and awareness.

Propose measures to promote the use of environment-friendly ICT systems and devices.

Identify strategies to use ICT for creating and sustaining a safe and sound environment.

Propose measures to promote the development of local content and creativity

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Propose schemes to promote household PC penetration Identify strategies to optimise on use of latest technologies at the level of Civil

Society. Encouraging partnerships among public, private and community sectors at all levels

in support of universal access initiatives. Identify strategies to promote ICT literacy as a platform for digital competencies,

awareness and empowerment, while building universal access and broad availability of opportunities in Mauritius.

Propose measures that will help deliver broadband connectivity to every segment of the population.

Propose measures to implement a nationwide e-Health system that supports medical facilities in the under-served areas.

Emerging Technologies and Standards Working Group

Identify international standards and best practices to develop a world class ICT industry and to ensure the competitiveness of Mauritius Internationally.

Propose strategies for the application of the emerging technologies and standards to promote the innovative use of ICT across all sectors.

Identify international safety norms and standards which needs to be implemented for the ICT sector.

Propose strategies and policies for the adoption of disruptive technologies in Mauritius.

Foster research and development initiatives in the ICT sector.

Information Security Working Group

Propose a National Information Security Strategy for enhancing trust in ICTs Identify strategies for developing a culture of cybersecurity at the national level Propose amendments to existing cyber security legislations Propose strategies to minimize the risks of information security incidents at national

level Identify strategies for setting up a Computer Emergency Response Team (CERT) for

Mauritius to respond to information security incidents. Identify strategies for implementing information security norms for critical sectors

and the elaboration of a National Information Security Assurance Framework, which would define the security controls that have to be adhered to by organisations and demonstrate how they are complying with those controls.

Identify areas of international co-operation in information security through development of appropriate bilateral agreements and participation in international fora.

F. TIME FRAME OF THE PROJECT

The project will be completed over a period of 14 weeks based on the time frame as at Annex 2.

G. TASKS AND RESPONSIBILITIES OF THE CONSULTANT

The Consultant will be responsible for the elaboration of the NICTSP 2006-2010. The Consultant will be responsible for the tasks outlined below including preparation,

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submission and presentation of project deliverables. The Consultant shall take into account the existing plans being implemented/prepared in the different economic sectors and inputs from the working groups. Consultant will not be required to perform any information gathering per se.

The role of the Consultant would be to analyse the inputs from the Working Groups and use upon their international experience to formulate recommendations and action plan to achieve the objectives of the NICTSP.

To be able to achieve the required impact, it is important to view the NICTSP as an integrated ICT strategy to support the economic and social development of Mauritius over the next five years.

The project shall be facilitated by working groups comprising professionals both from the public and private sector. The Terms of Reference for the Consultant could be refined and improved at the inception report stage.

Work on this assignment would consist of research and report preparation at the headquarters of the Consultant as well as missions to Mauritius. The Consultant will have to undertake three missions to Mauritius during the course of the project. The tasks for the Consultant pertaining to each mission are listed below.

First Mission

This mission would be of one-week duration and would be undertaken during the first week of the project.

Task 1 The Consultant will interact with the Steering Committee, Technical Advisory Committee and the working groups to achieve a common understanding of the vision and objectives for the NICTSP and to agree on the methodology for carrying out the project and finalise their inception report.

Second Mission

This mission would take place 2-3 weeks after the first mission and would be of two weeks duration. It is expected that the working groups would have submitted the Current State Assessment Report to the Consultant two weeks prior to the mission so that the Consultant can analyse the findings and propose strategies for discussion during the second mission.

Task 2 The Consultant would need to analyse the Current State Assessment Report produced by the working groups (which have already been setup and have started working on the Current State Assessment Report as from August 2006) and submit their findings in the Analysis Report, which would be submitted during week 5 of the project (i.e. before the Consultant come to Mauritius). It is expected that the Consultant would carry out among others a PEST (Political, Economical, Social and Technological) analysis, SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis of the ICT industry and propose different scenarios to achieve the NICTSP objectives as part of the analysis. The Consultant are also expected to make an assessment

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of the e-government programme (and benchmark with international e-government leaders), the ICT exploitation across the different economic sectors and at the level of households and evaluate the E-readiness of Mauritius, including the E-readiness of the different economic sectors based on the inputs provided by the working groups. The Analysis Report should identify and recommend specific areas of focus and projects for which development of sustainable action plans are required to achieve the objectives of the NICTSP.

Task 3 During the second mission, the Consultant would have meetings with the working groups to discuss the findings of the Analysis Report and propose a strategy framework for the NICTSP. A workshop would also be organised in order to discuss the proposed recommendations for the strategy framework of the NICTSP. During discussions with working groups, the Consultant would need to identify the specific areas of focus for which development of sustainable action plans are required to achieve the objectives of the NICTSP and potential/niche areas for development of ICT exports. The Consultant would have to submit a Draft Strategy Report at the end of the second mission.

Task 4 The Consultant would have to submit the Final Strategy Report two weeks after the second mission.

Mission 3

The third mission would be held four weeks after the second and would be of two weeks duration.

Task 5 To develop an Action Plan to be implemented over the next five years to achieve the objectives of the NICTSP. The Consultant shall be responsible for the preparation of the Action Plan. The Action Plan should include a clear timeframe, human resources requirements, financial estimates, sources of funding and responsibilities of different stakeholders for the various activities and projects identified for each area of focus. The main issues that will be addressed in the Action Plan will be based on the objectives as set out at Section C (Objectives of NICTSP) with special emphasis on the following:

a) Identify projects to position Mauritius as the Regional ICT Centre of Excellence;

b) Enhance competitiveness of businesses in the global market;c) Promote the sophistication of use of ICT in an innovative way across

all economic sectors, the government and the general public;d) Identify key e-government projects to be implemented over the next

five years and an implementation plan for each project;e) Develop a national information security strategy plan to build trust in

the use of ICTs.f) Create a conducive environment for the development of a knowledge

based economy in Mauritius;g) Enhance broadband Internet access for both business and community;h) Enhance schemes to promote household PC penetration;

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i) Promote capacity building and knowledge transfer in particular local entrepreneurs, executives and IT professionals;

Task 6 Propose an organisation structure to monitor the implementation of the action plan and a strategy for project review. The strategy should include the criteria to be applied and the timing to assess the progress of projects in each area of focus.

Task 7 Present and validate the action plan to the working groups through meetings and workshop. The draft NICTSP Action Plan should be submitted before the third mission. The final NICTSP Action Plan should be submitted 2 weeks after the mission.

Note: a) The team leader together with at least one member of the consultancy team shall be

present in all the missions to Mauritius.

b) A number of working groups have been set up and the Consultant will interact with all working groups.

c) The Consultant will make presentations of their findings/recommendations during the workshops that will be organised throughout the project duration and subsequently include feedback from the participants.

d) The Consultant will also make presentations of their findings/recommendations to the Steering Committee and Technical Advisory Committee, and subsequently incorporate feedback from the committees.

e) The organisation and administrative arrangements of the workshops will be under the responsibility of the Ministry of IT and Telecommunications.

f) The Consultant are not expected to carry out surveys.

g) The Consultant should submit their proposed methodology and work plan for carrying out the activities related to the whole project as part of their technical proposal.

h) The Consultant shall advise on the methods for the collection and validation of data.

i) The Consultant shall formulate the action plan to achieve the objectives of the NICTSP with the assistance of working groups.

j) The Consultant shall prepare an action plan for the next five years for the NICTSP.

H. DELIVERABLES

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All deliverables shall be in English. The Consultant is expected to submit the following deliverables:

1. Inception Report

2. Monthly Progress Report

3. Analysis Report

4. Strategic Framework Report

5. NICTSP Action Plan

Inception Report: The Inception Report shall consist of the methodology and work plan of the Consultant to carry out the assignment for the NICTSP. The Consultant has to submit information about necessary pre-requisites to be able to complete the assignment within the timeframe in their inception report. The Consultant should clearly indicate the methodology they will adopt and the means by which the Ministry of Information Technology and Telecommunications, the National Computer Board, other stakeholders and associations will be consulted during the course of the preparation of the NICTSP. The above draft terms of reference would be refined and improved after consultations between Government and the Consultant, at the inception report stage.

Monthly Progress Reports: The Consultant shall prepare a monthly progress reports for submission to the Implementing Partner (IP) that is Ministry of IT and Telecommunications.

Analysis Report: The main purpose of the Analysis Report is to review and identify gaps between the current and desired state of ICT exploitation in Mauritius.

The Consultant will be required to analyse the findings of the working groups pertaining to the current policies, legal and institutional framework and strategies as related to the government vision, assess the e-government initiative including the Civil Service Computerisation, ICT exploitation across the different economic sectors and at the level of households, evaluate the E-readiness of Mauritius, including the e-readiness of the different economic sectors and carry out among others a PEST (Political, Economical, Social and Technological) analysis, a SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis of the ICT industry and shall include information on the latest international trend in the global ICT industry.

The Analysis Report should include linkages between ongoing/proposed development projects and the ICT industry. ICT indicators will be given a prominent role in the Analysis Report to provide as much quantitative results as possible.

Strategic Framework Report: The main purpose of the Strategic Framework Report will be to recommend a coherent framework for defining the strategy to be adopted in the NICTSP. The Strategic Framework Report must outline the components of any proposed field programs, any anticipated challenges/obstacles to be encountered and proposed modelling approaches.The Consultant will be expected to develop a common understanding of the objectives of the NICTSP with stakeholders, identify and recommend specific areas of focus for which

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development of suitable action plans are required to achieve the objectives of the NICTSP and formulate measurable objectives for each area of focus.

NICTSP Action Plan: The NICTSP Action Plan will be one consolidated document, which shall include an action programme to be implemented over the next five years. The NICTSP Action Plan shall include a detailed implementation schedule, project outcomes, and financial estimates for each project, possible sources of funding for the projects identified and an institutional framework for the implementation of the NICTSP.

The table below shows the schedule for all the deliverables of the project. All deliverables should be submitted in 10 copies and shall include the software used in the execution of the assignment. The Consultant shall submit an electronic copy of all deliverables in MS Word format as well.

Deliverables Due Date – from date Consultant signs contract

Workshop 1 Week 1Inception Report Week 1Draft Analysis Report Week 31St Progress Report Week 4Workshop 2 Week 5Final Analysis Report Week 5Draft Strategic Framework Report Week 5Final Strategic Framework Report Week 72nd Progress Report Week 8Draft NICTSP Action Plan Week 9Workshop 3 Week 103rd Progress Report Week 12Final NICTSP Action Plan Week 15

I. DURATION AND LANGUAGE

Proposed commencement: First week of October 2006Duration of Assignment: completion by Third week of January 2007Language: English.

J. ELIGIBILITY OF CONSULTANTS

The project would be carried out by an International Consultancy Firm with previous experience in similar projects. The International Consultancy Firm is expected to have at least 5 years experience in formulating national IT strategic plans in order to be eligible and should have formulated at least one such IT Strategic Plan for a country or a state over the last five years. Evidence of such experience should be clearly specified as per format at Annex 5. Members of the Working Groups are not eligible to quote for this RFP.

K. PROFILE OF CONSULTANT/S

The team leader qualifications and expertise shall be as follows: of 90


Postgraduate in the field of IT or Economics or Finance or any other acceptable qualification.

Fluent in written and spoken English. At least ten years previous experience including a minimum of 3 years at

international level in strategic planning, managing and implementing projects of a similar nature and scale or major ICT projects.

Excellent presentation and communications skills. Experience in change management issues and exposure to sector reforms. Experience in specificities relating to French and English speaking global ICT

business Ability to take responsibility to work under pressure and concentrate on different

tasks concurrently.

Qualifications and expertise of the other team members shall be as follows:

Graduates in the field of IT or Economics or Finance or any other acceptable qualification.

At least 8 years proven track record in developing and managing IT strategic plans of a similar scope and complexity including a minimum of 5 years experience in project management and implementation of major ICT projects OR a minimum of 5 years experience in the planning, design and implementation of E-government, or E-business/E-Commerce projects or Internet related projects of a relatively large scale and complexity.

Fluent in written and spoken English. Familiar with Strategic Planning, Project Formulation, Project Financing, Marketing Proven experience in manpower planning. Extensive experience in the provision of strategic management advice, policy

development, process reform, and change management issues. Previous experience in IT related legislations such as Data Protection, Computer

Crimes, IT Security, E-Commerce and Internet.

Detailed information and the relevant experience, supported by documentary evidence, should be provided in respect of each member of the Consultancy Team. Bidders should adhere strictly to the format at Annex 6 when providing experience and qualifications for team members. For evaluation purposes, the qualification and experience of the Team Leader will be considered together with another Senior Consultant, who would have been designated as an alternate Team Leader, by the bidder in the technical proposal.

L. TERMS OF PAYMENT

The terms of payment are as follows:

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20% upon signature of contract and submission of Bank Guarantee valid up to final payment.

20% after endorsement of the Final Analysis Report by the Steering Committee 25% after endorsement of the Final Strategic Framework Report by the Steering

Committee 35% after endorsement of the Final NICTSP 2006-10 Action Plan Report by the

Steering Committee.

M. EVALUATION PROCESS

a) An evaluation committee will analyse and assess all proposals received. Proposals received will be evaluated in two stages:

b) Stage 1 : Technical Bid

The evaluation of the Technical Bid will be based on the weightage for each component, as indicated below.

Evaluation Attributes Weightage (%)Company Experience 20The Qualification and Experience of the resource persons 50Proposed Work Plan 30Total 100

The 50 marks for Qualifications and Experience of the resource persons will be allocated as follows:

CRITERIA MARKSa. Academic qualifications 10b. General experience 10c. Specific experience 30

At the end of Stage 1 of the evaluation process the bidders who are not found to score a minimum of 70 marks shall be kept out of subsequent evaluation.

c) Stage 2 : Evaluation of the Financial Bid Those successful bidders at the end of Stage 1 of the evaluation process will be considered for evaluation under stage 2. The evaluation of the financial bid will be as follows:

The lowest cost bidder at the end of stage 2 will be assigned a mark of 100 points. The points for the other successful quotes will be computed as per the following formula:

(Lowest Bid/Bidder’s Price) * 100.d) Stage 3 : Overall Rating

i) The overall rating will be arrived at as below:

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ii) OVERALL RATING =(Technical Bid Rating * 0.8) + (Financial Bid Rating *0.2)

Award of the contract shall be made to the bidder scoring the highest overall rating.

N. VALIDITY OF THE OFFER

The offer should be valid for a period of three months from the closing date of the tender.

O. GENERAL TERMS AND CONDITIONS

1) General Information

During the evaluation process, the National Computer Board reserves the right, to request additional information or clarification from bidders. Such request and response to the same shall be purely of a clarifying nature, with no impact on the substantive content, quality or cost of the services offered.

2) Ownership of Documents

All supporting materials (including all data, material, and documentation originated and prepared for the National Computer Board pursuant to this RFP, and including correspondence relating to this RFP) shall, upon delivery to the National Computer Board become the property of the government.

3) Submission of Proposals

a) The proposal shall be signed by a person duly authorised to bind the Consultant to the contract.

b) The proposal shall contain no interlineations, erasures and overwriting except as necessary to correct errors made by the bidder, in which case such correction shall be initialled by the person or persons signing the proposal.

c) The technical proposal should contain all the following MANDATORY information:

A proposal from the bidder specifying the methodology and strategy they would adopt to carry out the work for the tasks outlined at Section G including their detailed project plan, deliverables to be submitted for the project as outlined at Section H of the RFP document, staffing arrangements and demonstrate that they have understood the scope of work.

The team composition who will be working on the project and the team leader who will be responsible for the performance of the project;

A detailed work plan indicating allocation of human resources for each task mentioned at Section G;

The details of the team composition for all the missions to Mauritius including the dates for the mission;

Details of the company experience as per format provided at Annex 5.

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All CVs of staff who will be working on the project should be included in the technical proposal as per format at Annex 6.

All CVs should be signed by the staff member him/herself or by his/her authorised representative. Unsigned CVs will result in the technical proposal being considered as non-responsive and will not be therefore considered for evaluation.

A CV Summary as per format at Annex 7 should be included. A soft copy of the technical proposal on CD-ROM in MS Word 2000 format

should be included.

d) Financial proposals should include all costs associated with the project, including travel, preparation of documents, fees, per diem and living expenses. Financial proposal should be submitted as per format at Annex 9. Financial proposals should be priced in either Mauritian Rupees or US Dollars (USD) or Euro or UK Pounds Sterling. The exchange rate used for the conversion of the currencies will be the exchange rate from the Bank Of Mauritius (web site http://bom.intnet.mu) prevailing on the closing date of the RFP.

e) The technical and financial proposals should be submitted in separate sealed

envelopes bearing the name and address of the company and the contents of each envelope clearly marked. Both envelopes should then be placed in a single sealed envelope bearing the name and address of the company. All envelopes should bear the words “NICTSP Consultancy RFP Ref: 09/0607” on the top left hand corner.

f) One original plus two copies of the proposals and a soft copy of the technical and financial proposals on two separate CD-ROM (one CD for Technical proposals and another one for Financial proposals) in MS-Word Format should be deposited in the Tender Box at the following address or sent by e-mail so as to reach the National Computer Board on or before the 30th August 2006 at 15.00 hours local time at latest.

The Executive DirectorNational Computer Board,7th Floor, Stratton CourtLa Poudriere Street,Port LouisMAURITIUS

Tel : (230) 210 5520Fax : (230) 212 4240E-mail : [email protected]

g) Soft copy, in PDF format, of the technical and financial proposals may be emailed to the National Computer Board as separate files mentioning “technical” and “financial” in the file name before the deadline mentioned above on the email address [email protected], provided hard copy of documents is sent by courier on the same date and reaches the National Computer Board within five days after deadline and conforming to para (e) above.

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h) The proposals received by e-mail after the closing date and time shall not be considered. Proposals received by courier or by post within five days after the closing date shall be considered responsive provided that the soft copy of the proposal was received by e-mail before the specified closing date and time. Proposals submitted by fax will not be accepted.

i) The envelope containing the proposal should clearly indicate the name and full business address of the bidder to enable late submission to be returned unopened.

j) The National Computer Board reserves the right: -

i) Not to accept or reject any proposal.ii) To annul the bidding process and reject all the bids at any time prior to award of

the contract without thereby incurring: -

any liability towards the bidder any obligations to inform the bidder of the grounds for its actions.

4) Clarification of the RFP

A potential bidder requiring any clarification of the RFP may notify NCB by e-mail or Fax to The Executive Director (E-mail : [email protected]; Fax : (230) 212 4240) at latest by Monday 21 st August 2006 . NCB will respond in writing to any request for clarification.

5) Award of Contract

Following the opening and evaluation of proposals, the National Computer Board will award the Contract to the successful bidder whose bid has been determined to be substantially responsive and has been determined as the best evaluated bid. The successful bidder would be required to inform the National Computer Board in writing of its acceptance of the offer and all conditions as laid down in the letter of award. Following acceptance, the successful bidder should be invited for signature of the Contract Agreement. A sample form of contract for the Consultant’s services under which the services will be performed is indicated in Annex 10.

6) Performance Security Bond

Within five (5) working days of the receipt of notification of award, the successful bidder shall furnish the performance security representing 20% of the total value of the contract, as per the Performance Security format provided in (Annex 8). The performance security bond shall remain valid till 150 days beyond the completion date of the assignment, and shall be denominated in the same currency as quoted in the financial proposal, in the form of Banker’s cheque or bank guarantee from a reputable commercial bank operating in Mauritius.

Failure of the successful bidder to comply with the requirements shall constitute sufficient grounds for annulment of the award, in which event the National Computer Board may make the award to the next best bidder or call for new bids.

7) Local Taxes of 90



Contract prices shall include all applicable taxes and should include Value Added Tax (VAT) which is currently at 15%.

If the bidder fails to quote separately for VAT in the Main Summary of tender as instructed, his tender price shall be deemed to be inclusive of VAT and no adjustment will be made to his price in respect thereof.

Further details about local taxes can be obtained from the Mauritius Revenue Authority

Mauritius Revenue Authority2nd Floor,Unicorn House,5 Royal Road,Port Louis.

Tel: (230) 201 3575Fax No: (230) 211 3095Email: [email protected]

8) Correction of Errors

Bids determined to be substantially responsive will be checked by the National Computer Board for arithmetic errors. Errors will be corrected by the National Computer Board as follows:

a) The tender price shall be subject to arithmetical corrections. The revised amount shall be used for the evaluation of bids and for award of tender.

b) Where there is a discrepancy between the unit rate and the line item total resulting from multiplying the unit rate by the quantity, the unit rate as quoted will govern, unless in the opinion of the National Computer Board there is an obviously gross misplacement of the decimal point in the unit rate, in which the line item total as quoted will govern and the unit rate will be corrected.

c) In case of discrepancies between the amounts in figures and the amounts in words, the amounts in words will govern; and

d) In case there is a discrepancy between the amount as per the Main Summary of the tender and the amount carried over to the Form of Tender, the amount as per the Main Summary of Tender, after arithmetical corrections, shall prevail.

The amount stated in the bid will be adjusted by the National Computer Board in accordance with the above procedure for the correction of errors and shall be considered as binding upon the bidder. If the bidder does not accept the corrected amount of bid, his bid will be rejected.

9) Bidder Representations

Each bidder by submitting a quote represents that: of 90



The bidder has read and understood this RFP (including all specifications and attachments) and that the quote is made in accordance therewith.

The bidder is qualified to provide the services required under this RFP and, if awarded the contract, will do so in a professional, timely manner using the bidder best skill and attention.

ANNEX 1 : ECONOMIC AND ICT INDICATORS 1999-2004

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ITEM

Year

Indicators1999 2000 2001 2002 2003 2004

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1. Estimated population (Millions) 1.139 1.151 1.163 1.174 1.186 1.196

2. Population density (per km2) 579 585 591 596 602 607

3. No. of households 290,330 296,300 305,900 311,300 321,000

4. GDP per capita (Rs at Market price) (CSO) 91,400 100,700 110,061 117,228 128,288 141,826

5. GDP growth rate at basic prices +2.3 +9.3 +5.4 +2.1 +3.7 +4.5

6. Inflation annual Rate (%) 6.9 4.2 5.4 6.4 3.9 4.8

7. Fixed telephone lines 257,099 284,600 306,800 332,029 348,228 353,640

8. Mobile Cellular subscribers 102,119 126,000 300,000 366,438 466,327 586,718

9. No. of fixed lines/100 inhabitants 21.89 23.98 25.56 27.44 28.47 28.64

10. No. of Mobile subscribers/100 inhabitants 8.65 10.67 25.00 30.28 38.13 47.58

11. Estimated household fixed telephone penetration (%)

76.3 80.0 91.0 92.0

14. Estimated Internet users 55,000 87,000 120,000 150,000 180,000 230,000

15. No. of Internet subscribers (dial-up) 20,000 35,056 41,000 50,000 60,052 77,558

16. Estimated household Internet penetration (%) 1 12.0 23.8

17. International Internet bandwidth(Mbps) 10 36 45 61

18. Estimated Internet Hosts 1,486 3,462 3,985 4,836

Notes: 1 Estimated household Internet Penetration refers to household having telephone connectivity

Source: Mauritius Telecom, Central Statistical Office, National Computer Board and International Telecom

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ANNEX 2 : PROJECT TIMELINE

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ANNEX 3: OVERVIEW OF ICT SECTOR IN MAURITIUS

1. ICT POLICIES

A National IT Strategic Plan (NITSP) was carried out in 1998 with the aim of driving Mauritius towards an Information Based Economy and to position our country as a regional IT hub. The NITSP identified actions that were to be implemented over a period of seven years up to 2005. The Mauritian government is fully committed to develop a dynamic ICT industry. Mauritius is already equipped with the latest technology to support enhanced services and a larger number of direct routes for international phone access.

Since 1999, Government has abolished the 55% customs duty on several IT components. These include printed circuits, semi-conductor devices, integrated circuits, headsets and microphones. Duty on slide projectors, video monitors, micro film readers and video conferencing equipment were brought down to 15%. The rate of duty for VCDs and DVDs were aligned with that of compact discs at 5%.

In addition to such fiscal policies, government has also introduced new policy framework for the liberalisation of the telecommunications sector and the ISP market.

2. Liberalisation of Telecommunications

Mauritius was among the 69 signatories of the GATS agreements at the WTO, in 1997, to allow full liberalisation of the Telecommunications sector. The ICT Act in 2001 laid the proper legal framework to enable liberalisation to take place and a subsequent amendment of the Act in October 2002 by the Government brought forward the liberalisation to 1st January 2003. The opening up of the Internet Service Provider (ISP) market in 2001 to a pro-competitive regulatory environment and the reduction in the annual license fee was a major step towards making the Internet available at reasonable cost to people across the island. The primary objective was to make connection to Internet as easy as connection to utility services such as water and electricity.

The National Telecommunications Policy 2004 (NTP) outlines the overall policy objectives and targets for the telecommunications sector and spells out the strategies to be adopted. It also sets out the methodology to ensure fair, effective and sustainable competition for the new market paradigm.

The salient features of this policy comprise the following:

Transformation of the telecommunication market structure and regulation towards a more liberal, technologically-neutral and competitive one

Creation of a conducive environment to attract new investments and players Establishment and promotion of the National Information Infrastructure Consolidation of the independence of the regulatory authority

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Provision of adequate info-communications services access at affordable prices Development of management strategies for the use of scarce resources Introduction of code of practice for service providers. Promotion of technology innovation and competition

The major pillars of the NTP-2004 include implementing and fostering competition in the telecommunications services market, over the coming years and paving the way for the adoption of the concept of convergence of Information Technology, media, telecommunications and consumer electronics. The full document can be accessed and downloaded on this link: www.gov.mu/portal/goc/telecomit/files/finalntp.doc

3. INSTITUTIONAL FRAMEWORK

The Ministry of Information Technology and Telecommunications deals with the formulation and implementation of government policies in the ICT sector. The website of the Ministry can be viewed on http://telecomit.gov.mu/.

The following departments/organisations/companies operate under the aegis of the Ministry:

3.1 Central Informatics Bureau (CIB)

The Central Informatics Bureau (CIB), created in 1989, is a unit of the Ministry of Information Technology and Telecommunications whose main functions are to plan and coordinate computerisation within the Civil Service. It is staffed with a pool of Project Managers and acts as the technical consultant/s to Ministries and Departments where computerisation projects are underway. To date, there are around 60 major multi-user departmental systems that are operational in the Civil Service. Furthermore, some 40 major IT projects are presently under implementation. The website of the CIB can be accessed on http://telecomit.gov.mu/cib.

3.2 IT Security Unit In the realisation of e-Government, a trustworthy environment where citizens and businesses can conduct electronic transactions in confidence had to be established and emphasis placed on the security aspects of key technical infrastructures supporting these e-Government services. As from August 2004, an IT Security Unit operates at the level of the Ministry of Information Technology and Telecommunications to provide technical assistance in the implementation of ISO/IEC 17799 security standards in Government. This unit is also responsible for raising IT security awareness among public officers, implementing Government IT security policies, carrying out IT security audits and providing guidance to Ministries/Departments on security matters. The website of the IT Security Unit can be accessed on http://telecomit.gov.mu.3.3 Central Information Systems Division (CISD)

The Central Information Systems Division (CISD) has been working on the operational aspects of ICT projects. It provides on-going technical support for operational systems within the Civil Service mainly through the posting of its staff as Database Administrators and support officers within various Ministries/Departments. Data capture is conducted for certain Ministries and departments by Data Entry Operators. First level technical support on personal computers, printers and office automation software falls under the responsibility of

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http://telecomit.gov.mu/


the Technical Support unit of the CISD. The CISD is also responsible for payroll processing for the entire Civil Service and has designated webmasters for each Ministry/Department. These webmasters are responsible for maintaining the websites of Ministries and Departments. The website of the CISD can be accessed on http://telecomit.gov.mu/cisd .

3.4 ICT Advisory Council

This council setup under the ICT Act 2001 advises the Minister of Information Technology & Telecommunications on the quality & variety of telecommunication services, new telecommunication techniques and tariff.

3.5 ICT Authority

The ICT Authority setup under the ICT Act 2001 provides for economic and technical monitoring of the telecommunication industry in accordance with recognised international standard practices, including the promotion of fair competition and efficient market conduct within that industry, and ensuring appropriate control, inspection and regulation of the industry. It is the main regulatory body for the Information Communications Technology and Postal services sectors.

It also grants operator licenses, allocates frequencies and ensures safety and quality of every telecommunication service. The website of the ICTA can be accessed on http://www.icta.mu .

3.6 National Computer Board (NCB)

The NCB, established under the NCB Act in 1988, is a key enabler in transforming Mauritius into a Cyber Island. The role of NCB is to e-power people, businesses and the public sector by developing and promoting ICT and ICT enabled services. More information is available on the NCB’s website www.ncb.mu.

3.7 State Informatics Ltd The State Informatics Ltd (SIL) has played a key role in the evolution and application of IT in Mauritius over the last decade. With their position at the forefront of technology, they have been developing skills and expertise in state-of-the-art technology to computerise both public and private sector institutions. Their successful strategic partnership with giants of the IT industry, namely Oracle and SUN, has further empowered SIL in the transfer of technology at a sure pace to Mauritius and the African region. SIL is concentrating its efforts in adopting the best technology to the requirements of the local and African market.

The mission of SIL is to commit to delight their customers through creative, excellent value-added services and their vision is to be the premier provider of innovative world-class ICT-related services of the region. More information about SIL can be found on its website at http://www.stateinformatics.com .

3.8 Mauritius Post Ltd The Mauritius Postal Service used to be a government department operating under the aegis of the Ministry of Information Technology and Telecommunications. Since March 2003, it was transformed into a government-owned corporate organisation and is now known as "The Mauritius Post Ltd".

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The vision of Mauritius Post Ltd is to become a high-tech, regional and socially-responsible organisation with a professionally trained and motivated staff which proactively provides efficient, innovative and modern postal, IT-enabled and related services to its valued customers whilst creating value for its stakeholders." More information about the Mauritius Post Ltd can be found on its website http://www.mauritiuspost.mu

3.9 Other institutions involved in the development of the ICT sector

The following organisations are involved in the promotion and development of the ICT sector of Mauritius:

a. Board Of Investment The Board of Investment (BOI) was established in March 2001 under the Investment Promotion Act 2000. The BOI is the first contact point for investing in Mauritius. Operating under the aegis of the Ministry of Finance and Economic Development, the BOI is responsible for promoting and facilitating investment in Mauritius.

The mission of BOI is to develop Mauritius as the premier regional centre par excellence for industry, business and services with emphasis on capital-intensive, knowledge driven and high value added activities.

The services of BOI include:

Provision of information to potential investors

Receipt, appraisal, approval of investment projects as well as issue of Investment

Certificates after the approval of projects

Assistance with identifying potential local partners for joint ventures

Assistance with identifying and selecting sites, factory buildings and office space

Organisation of visits and meetings with public agencies and economic operators on the island

Provision of market intelligence and information on costs of doing business on the island as well as on market opportunities

Assistance with obtaining work and resident permits and all required licenses and clearances from relevant authorities

The Board of Investment is facilitating both local and foreign investment and providing the necessary incentives to boost innovative and commercially viable business ideas through its Pioneer Status Enterprise Certificate and the ICT Certificate schemes. More information about the BOI can be found on its website http://www.boimauritius.com.b. Business Parks of Mauritius Ltd

The Business Parks of Mauritius Ltd (BPML) has been set up by the Government of Mauritius to spearhead the development, construction and management of state-of-the-art

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Knowledge and Hi-tech Business Parks in Mauritius. BPML is poised to play a major role in achieving the goals of the nation. The first key assignment of BPML was the implementation of the “Ebène Cyber City” project.

BPML also currently manages two other IT business parks: The La Tour Koenig Informatics Park and the Trade and Marketing Centre (TMC). More information about the BPML can be found on its website http://www.e-cybercity.mu.

c. Enterprise Mauritius

The Enterprise Mauritius is a parastatal institution conceived in 2005. The vision of the Enterprise Mauritius is to position Mauritius as a World Class Business centre and their Mission is to be the facilitator and catalyst in forging the competitive edge of all export development activities.

Its primary objective is to address issues critical to the successful transition from a labour-intensive to a skills-intensive economy.In its mission to support the local industry, EPZDA later revamped as Enterprise Mauritius, launched an Electronic Marketplace in February 2004. The aim was to provide easy access to information on suppliers of raw materials and to automate the procurement process such as placing orders for raw materials, accessories and equipment. The E-Marketplace also allowed customers from abroad to contact local manufacturers to carry out business. The stepping-stone for an E-Marketplace is Electronic Commerce. More information about the Enterprise Mauritius can be found on its website at http://www.enterprisemauritius.biz

d. Financial Services Promotion Agency

The Financial Services Promotion Agency was set up on 1st December 2001 by Act of Parliament under the Financial Services Development Act 2001. The Agency is a body corporate administered and managed by a Board and funded by the Government of the Republic of Mauritius.

As per the FSD Act, the objects and functions of the Agency are:

to promote, in collaboration with the Board of Investment established under the Investment Promotion Act 2000, the development of the financial services industry and of an international financial centre in Mauritius;

to prepare and implement a plan for human resource development and training in the field of financial services;

to act as a one-stop service with a view to ensuring that any relevant permit is obtained expeditiously;

to give such directions as may be necessary to a public sector agency for the expeditious and timely processing of an application for any relevant permit;

to advise the Minister of Economic Development, Financial Services and Corporate Affairs on matters relating to the development of the financial services industry in Mauritius.

More information about the Financial Services Promotion Agency can be found on its website at http://www.mauritius-finance.com

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e. Industrial and Vocational Training Board

The Industrial and Vocational Training Board is a parastatal organisation operating presently under the aegis of the Ministry of Education and Human Resources.

It was set up in April 1988 under the Industrial and Vocational Training Act (1988) with the following objectives:

to advise the Minister responsible for Training on matters related to training to monitor the needs for training in consultation with relevant authorities to administer and operate training schemes to provide for, promote, and assist in the training or apprenticeship of persons who

are or will be employed in commercial, technical and vocational fields. The IVTB became operational in 1989 and was entrusted with the following responsibilities:

to plan, monitor and evaluate training programmes to design and develop training curricula to implement training schemes and training programmes to finance the training of school leavers and employees through a levy/grant system.

More information about the Industrial and Vocational Training Board can be found on its website at http://www.gov.m u

4. Legal framework

The following legislations have been introduced to develop a sound regulatory framework for the development of the ICT Sector in Mauritius:-

4.1 The Copyright Act 1997

The Copyright Act 1997 incorporates the international duties and obligations contracted by the State under the Universal Copyright Convention, the Berne Convention and the TRIPS Agreement.

Under the Act, protection is presently afforded to works which have been created or published by an author who is a citizen of, or has his habitual residence in, Mauritius or in another country party to the Berne Convention; and, to works which were first published abroad and subsequently published in Mauritius within 30 days of the first publication. In the latter case, protection would be afforded, irrespective of the nationality or the residence of the author.

The works concerned are essentially artistic, literary or scientific works as well as audiovisual works or works of architecture erected in Mauritius, and their derivatives. The persons protected are the authors or in the case of a work which has been made in the course of a person's employment or has been commissioned by another person, the author's employer or the person who has commissioned the work. Rights acquired under the Copyright Act are exclusively moral and economic rights. The economic rights pertain mainly to the publication, distribution, reproduction of the work or the authorisation to do any of the above; the public performance of the work or the authorisation to do so; the communication of the work to the public or the authorisation of its

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communication; its broadcasting or the making of a derivative work out of the original work or the authorisation to do so. The enforceability of these rights is however limited to the owner's lifetime and extend to a period of 50 years after his death. In the case of a work which has been assigned, it is limited to a period of 50 years from the date on which the work was created or first published. The Copyright Act 1997 can be downloaded at http:// www.gov.mu/portal/goc/mac/file/copyact.doc

4.2 The Information Technology (Miscellaneous Provisions) Act 1998

The Information Technology (Miscellaneous Provisions) Act 1998 brought amendments to the Archives Act, to include documents that are electronically recorded; the Courts Act, to insert the admissibility of out-of-courts statements; the Criminal Code Act by inserting a section on data protection and security and another section on computer misuse.

The Act also amended the Interpretation and General Clauses Act to insert a section on electronically recorded documents, and also amended the National Computer Board Act 1988. The act can be downloaded at http://www.gov.mu/portal/goc/telecomit/files/Act1.doc 4.3 ICT Act 2001

The object of the above Act is to provide for –(a) the establishment and management of an Information and Communication Technologies Authority;(b) the regulation of the information and communication technologies sector including

telecommunications; the use of the Internet; the enhanced development of an information society and online services; the protection and security of data; the facilitation of convergence; and

(c) the establishment of an ICT Advisory Council and of an ICT Appeal Tribunal(d) the democratisation of information and communication technologies for the

promotion of a knowledge-based society.(e) the transition towards a fully liberalised and competitive market in the information

and communication sector

The ICT Act 2001 can be downloaded at http://www.gov.mu/portal/goc/telecomit/files/ictact.pdf

4.4 Electronics Transaction Act 2000

The Electronics Transaction Act 2000 covers legal recognition and regulation of electronic records and electronic signatures. The objects of this Act are to:

(a) establish the legal infrastructure necessary to implement secure electronic commerce and to remove uncertainties over writing and signature requirements;

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(b) regulate electronic commerce and other electronic transactions by means of secure and reliable electronic records;

(c) provide for electronic filing of documents with public sector agencies and promote efficient delivery of public sector services by means of reliable electronic records;

(d) foster the development of electronic commerce through the use of electronic signatures;

(e) establish the authenticity and integrity of correspondence in any electronic medium;

(f) help establish uniformity of rules, regulations and standards regarding the authentication and integrity of electronic records;

(g) prevent the incidence of forged electronic records and fraud in electronic commerce and other electronic transactions; and

(h) promote public confidence in the integrity and reliability of electronic records and electronic commerce

The Electronic Transactions Act 2000 can be downloaded at http://www.gov.mu/portal/goc/telecomit/files/eta.pdf

4.5 The Computer Misuse and Cybercrime Act 2003

The Computer Misuse & Cybercrimes Act was enacted to provide for repression of criminal activities perpetrated through computer systems and which aims at making provision for better protection against computer misuse and taking care of new forms of Cybercrime, such as illegal interception of data and on-line child pornography.

The Computer Misuse and Cybercrimes Act 2003 can be downloaded at http://www.gov.mu/portal/goc/telecomit/files/cyber.pdf

4.6 The Data Protection Act 2004

The Data Protection Act was introduced in 2004 to provide for the protection of the privacy rights of individuals in view of the development in the technology used to capture, transmit, manipulate, record and store data relating to individuals. The act can be downloaded at http://www.gov.mu/portal/goc/telecomit/files/dpa04.doc

5. PHYSICAL INFRASTRUCTURE - CYBERCITY AND BUSINESS PARKS

5.1 Freeport and Informatics Park

Mauritius has made considerable progress in the development of the physical infrastructure, particularly with the construction of the Trade and Marketing Centre (TMC), by the then Mauritius Freeport Authority (MFA) and is an intelligent e-business incubator. The building is equipped with a high bandwidth optic cable network with direct access to the Internet, modern digital technologies and a variety of high-tech facilities. Operational since November 1999, the TMC allows the customisation of e-business activities.

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http://www.gov.mu/portal/goc/telecomit/files/dpa04.doc

http://www.gov.mu/portal/goc/telecomit/files/cyber.pdf

http://www.gov.mu/portal/goc/telecomit/files/eta.pdf


5.2 Ebene Cybercity

The Ebene Cybercity offers state-of-the-art facilities for the development of software and multimedia, call centres, back-office operations, IT training, Data encrypting and electronic archiving, Back-up centres, Electronic publishing, Training in ICT, and Website development. The Ebene CyberCity is the first of its kind of a new generation of IT parks in this part of the world. Spread over an area of about 172 acres, the Ebène CyberCity is divided into 7 zones, with each zone being provided with water, power, roads, drainage and other facilities.

5.3 Rose-Belle Business Park

The setting up of the “Rose-Belle Business Park” in the south of the island is the second key assignment of BPML. Spread over 60 acres of land, this integrated park is only 10 minutes drive from the airport. Educational and Training facilities in IT will be imparted within a dedicated complex, side by side with activities of ICT operators in the Park. A seperate Zone, earmarked for industry, will be developed for manufacturing and light assembly, particularly for freeport and air-freight related activities. A commercial and leisure component will play a key role in the park. This will comprise a hypermarket, home centre, shopping hall, food court and leisure attractions.

6. TELECOMMUNICATIONS INFRASTRUCTURE

High quality and efficient telecommunication facilities are offered throughout the country and the data communication network is the second largest of its kind in the whole African continent. With a tele-density of 28% in 2003 compared to an average of 8% for Africa and with a 100% digital network, the country is set to offer one of the best telecommunications facilities in the region. Mobile telephony subscription was at 51% in 2005 and is growing at a fast pace. Internet that was introduced as from March 1996 on a commercial basis today reckons some 79,500 subscribers with well above 240,000 end-users. Internet subscribers over leased line stand at about 1,096. The number of Internet domain hosts in Mauritius is around 4,836 according to figures released by the Internet Software Consortium. The Internet service provider (ISP) market is today open, and new ISP licenses have been granted to propagate the use of Internet.The SAT-3/WASC/SAFE (Southern Atlantic-3 / Western Africa Submarine Cable/South Africa Far East) project, (see Figure 1), involving telecommunication entities from all continents, started in June 1999. The whole system spans a total of 28,800 kms and connects Portugal, Spain (Canary Islands), Senegal, Ghana, Benin, Cote d'Ivoire, Nigeria, Cameroon, Gabon, Angola, South Africa, Reunion Island, Mauritius, India and Malaysia. The total cost of the project amounted to US $ 650 million.

The SAFE cable, a segment of the SAT-3/WASC/SAFE cable system, connects Cape Town with Penang, Malaysia, and has landings in South Africa, Reunion, Mauritius and India on a total distance of 13,800 kms. The SAFE project is a major breakthrough for international communications in Mauritius as it provides our country with an alternative reliable high speed link to satellite routes with the rest of the world. The ultimate capacity of SAFE is 130 Gbps and the system can convey 6.3 million simultaneous telephone channels. The SAFE

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fibre optic cable connects Mauritius to the Global Information Infrastructure while enhancing its position as a regional hub.

SAT-3/WASC/SAFE fibre optic submarine cable system

7. ICT INDUSTRY IN MAURITIUS

There are currently more than 300 companies operating in the ICT sector, involved in a wide range of activities including software development, call centre, Business Process Outsourcing (BPO), IT-Enabled Services (ITES), training, hardware assembly and sales, networking and other support services. World leaders such IBM, Microsoft, ORACLE, HP, Infosys, Accenture, Hinduja Group have set up their base on the island. IT-Enabled Services-Business Process Outsourcing (ITES-BPO) is a very strong segment of the local ICT industry and has experienced an exponential growth over the past years. Some 90 ITES – BPO companies, mostly foreign owned, presently operate in the island and are mainly servicing export markets namely in Europe and the USA. These ITES – BPO companies have already invested some Rs 727 M and are employing more than 4,000 people.

As regard to entrepreneurship development in the ICT sector, some 18 start-ups have benefited from the facilities and services offered by the NCB Incubator Centre. These start-ups have created 86 jobs and invested Rs 12.75 M. There are two main industry associations in Mauritius which regroup ICT operators, namely the Mauritius IT Industry Association (MITIA) and the ACT.

As far as IT Export is concerned, some companies like Blanche Birger, DCDM (De Chazal Du Mee) Consulting, State Informatics Ltd and Mauritius Telecom have been able to venture into the regional market.

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Landing Points

1. Portugal2. Spain 3. Senegal4. Côte d'Ivoire5. Ghana6. Benin7. Nigeria8. Cameroon9. Gabon10. Angola11. South Africa12. South Africa13. Reunion14. Mauritius15. India16. Malaysia

Figure 1.

1

3

4 5 6 78

9

10

11

12

13

14

15

16

SAT-3/WASC

SAFE

22


7.1 New emerging sectors – BPO and Call CentresITES and BPO are important segments of the local IT industry and have experienced significant growth over the past years. Some 90 ITES/BPO companies, mostly foreign owned, are servicing export markets mainly to Europe and USA. These companies have invested some Rs 727 million and are employing some 3,500 people. Most of the BPO companies are involved in the provision of call center services and in back office operations. These activities are low to medium value added BPO services. Some of the well established companies have plans to move up in the BPO value chain. However, the major constraint is the lack of skills available in the country. The table below indicates the number of BPO companies in Mauritius and the number of people employed.

Breakdown by major BPO services

BPO Services No. of Companies

% Number of people employed

Software Development 21 20 277Multimedia Development 9 8 38BPO 50 47 1,548Call centres 24 22 2,371Disaster Recovery 2 2 86Online Education 1 1 12

Total 107 100 4,332(Source: BOI- Facts and Figures on ITES-BPO Sector – Jan 2006)

8. ICT USAGE AMONG BUSINESSES AND HOUSEHOLDS

In 2001, the NCB conducted a survey on the ICT adoption of businesses in Mauritius through a stratified sample survey on 300 business establishments. The main findings of the ICT Usage 2001 survey are:

83.3% of business establishments own at least one computer 24.3% of establishments have between one and three computers 20% of establishments have more than 20 computers. Most widely used software packages: office tools (96%), financial and accounting

packages (44.8%), inventory/stock control system (28.4%), and payroll system (27.2%).

Applications that form critical IT systems in the day to day running of business of the establishments: stock control (41.6%), payroll (38.4%) and process control (12%).

90% of the computerised establishments have access to the Internet. 75% of all establishments have access to the Internet. Sectors in which Internet usage is high: manufacturing, wholesale and retail trade,

hotels and restaurants, transport, storage, communication, banking and finance. Use of the Internet in the education and training sector: 63.2%

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Use of the Internet in public administration: 72.7%.

In 2002, the NCB conducted a study among households having telephone connectivity, ICT Outlook 2002 (http://www.ncb.mu), according to which the following was determined:

Computer ownership in Mauritian households having telephone connectivity: 29.4%, compared to 21% in 2000

In rural areas, computer ownership increased from 18% in 2000 to 27% in 2002 Proportion of rural and urban households owning a computer: urban 31% and

rural 27% Households having telephone connectivity and access to the Internet: 23.8%

compared to 12% 2000 Households having telephone connectivity and owning computers: increase from

58% in year 2000 to 81.1% in 2002. On-line purchases have increased from 1% in year 2000 to 2.2% in 2002.

9. ICT in Government

With the trend towards globalisation, Mauritius, as a nation, needs to be competitive. There is need for a public service that will be able to deliver Government services in a more effective and efficient manner. The use of ICT plays a vital role in the delivery of citizen centric public services. The computerisation of various governmental agencies has adopted an increasing pace. Several initiatives have been undertaken to facilitate online communication and the delivery of essential services to the citizens and the business community. To date, there are around 60 departmental systems already operational and some 40 major systems under implementation.

9.1 E- GOVERNMENT

The Government of Mauritius is very much committed to review its service operations in order to move towards electronic delivery of government services. The vision of the Government is to move to multi-channel, mixed public and private delivery of citizen-focused services 24 hours a day and 7 days a week through the use of modern technologies.

When this is achieved, it will radically improve services to the citizen as consumer, transform government operations, reducing costs to the benefit of taxpayers, and ultimately enhance Mauritian socio-economic performance through increased public sector productivity.

9.2 GOVERNMENT ON INTERNET

Government started building an electronic presence on the web since 1996 with all Ministries and Departments publishing information on their services and activities for electronic dissemination to the public. The websites of ministries and departments are hosted by the NCB. However, the different websites suffered from a lack of standardisation from a presentation and content angle. The sites were more supply driven rather than demand driven with regards to provision of information and were not kept up-to-date. In March 2002, the Ministry of IT and Telecommunications came up with a web design standards document which was communicated to all Ministries and Departments. With the adoption of these standards, many sites have been has been redesigned to display a common look and feel

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http://www.ncb.mu/


throughout the entire government website. A new government portal together with redesigned websites that are more citizen, visitor and business friendly was launched in 2005. The government’s web portal can be found on http:// www.gov.mu

9.3 GOVERNMENT ONLINE CENTRE

The Government Online Centre (GOC) is crucial in achieving the E-Government vision to enable citizens and business to interact with government electronically. The GOC hosts the websites of ministries and departments and the government web portal, which is an Internet-based website that aggregates all government information and services in one place. The Government Web Portal is the primary website that citizens and businesses will go to access government services and carry out transactions online. The primary objective of the government portal is to provide citizens with a simple, secure and fast way of accessing government services online.

The GOC houses state of the art computer and networking infrastructure including web, e-mail, and application servers with appropriate security features at a central location to support the electronic delivery of government services. The GOC was officially launched on 17th May 2005 and is now operational.

9.4 GOVERNMENT EMAIL SERVICES

The Government Email Services (GES) Project was initiated by the Ministry of Information Technology and Telecommunications in 2001. This project aims at providing senior officers of the Civil Service with email accounts service as a means of improving information flows and communication among Ministries and Departments, and with the public. The infrastructure was set up by the NCB in May 2001 and up to now, around 3600 email accounts have been created for public officers of the rank of Higher Executive Officer and above. The e-mail web service is available at http://mail.gov.mu. The Central Information Systems Division (CISD) is responsible for creating and maintaining accounts for Government officers and providing first-level support. The CISD also operates a help desk for technical assistance.

9.5 GOVERNMENT INTRANET SYSTEM (GINS)

An important element for the success of e-government is the Government Intranet System (GINS) which aims at connecting isolated government departmental networks into an integrated and secure network. This facilitates collaboration, information sharing and co-ordination of activities within the Civil Service. GINS has been implemented and is operational since the 17th May 2005.

9.6 Public Access Points

For citizens who do not have access to a computer at home or work, Mauritius Post Ltd has installed Public Access Points in its Post Offices to allow these people to access Internet. In a first phase, 25 Post Offices including Rodrigues will be equipped with such kiosks. Currently there are some 11 Post Offices that provide free Internet access to the general public. There

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http://mail.gov.mu/

http://www.gov.mu/


are also some 23 other post-offices equipped with Interactive Kiosks that provide Internet on a fee basis to the public.

The aim is to eventually equip all Post Offices with such facilities. These Public Access Points will also allow citizens to have local and international phone facility, as well as being able to print their emails. Audio and video email functionalities will also be available. Around 100 post office personnel have received training to that effect.

9.7 INFORMATION SECURITY

In the realisation of e-Government, a trustworthy environment where citizens and businesses can conduct electronic transactions in confidence has to be established. Emphasis has therefore been placed on the security aspects of key technical infrastructures supporting e-Government services.

Government has also embarked on the deployment of the international information security standard, ISO/IEC 17799 within the Civil Service. This standard provides a structured approach for attaining an optimum level of Information Security within an organisation through the implementation of an Information Security Management System (ISMS).

The ISMS allows an organisation to identify potential threats and their consequential impacts, evaluate the degree of risks in several areas and apply adequate controls for eliminating or minimising those risks.

The Passport and Immigration Office, Treasury Department, Civil Status Division and the Contributions Branch of the Ministry of Social Security, National Solidarity, Senior Citizens Welfare and Reform Institutions have already successfully implemented their ISMS.

The security standard is now being rolled out across the Civil Service with the assistance of the IT Security Unit of the Ministry of Information Technology and Telecommunications.

10. Incentives for Attracting Foreign Investment in the ICT SectorThe Government is continually working to create a more favourable climate for foreign investments; for both the individual and corporate investor. At the international level the Government uses its entire political, economic and diplomatic endeavour to secure market access and investment guarantees. And at the national level the government is committed to improving the legal and administrative frameworks to offer appropriate propriety protection, hassle-free implementation and a well-balanced package of incentives.

Incentives offered are in the form of reduced corporate tax, exemption of customs on equipment and raw materials, preferential loan rates and reduced tariffs for electricity and water.

Moreover, dividends paid to shareholders are tax-exempt. Free repatriation of profits, dividends and capital is allowed. An attractive ICT Incentive Regime exists for the ICT sector. The package of incentives offered under the ICT Scheme is available on the website of the BOI at http:// www.boimauritius.com

SAPES is a new Scheme to attract non-citizens professionals with talent, expertise and skills in emerging sectors to come, work and live in Mauritius with the aim to provide professional services of the highest standard to investors.Mauritius also offers a blend of advantages to investors, among which:

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http://www.boimauritius.com/


A pro-business environment and political stability Pleasant and peaceful living conditions A pool of qualified professionals bilingual in English and French A free market economy with no foreign exchange controls An export-oriented industrial strategy Quota and duty free access to the EU, USA, COMESA and SADC markets, subject to

rules of origin criteria Double taxation avoidance treaties and investment protection and promotion agreements

with a number of countries Favourable time zone (4 hours ahead of GMT)

10.1 INCENTIVES FOR BUSINESSES AND NEW START-UPS IN THE ICT SECTOR

Entrepreneurs and small businesses may have potentially good ideas but lack the proper framework to support them to successfully commercialise these ideas. The government provides several incentives for businesses and new start-ups in the ICT sector as follows:

10.1.1 Incubator Centre

NCB has set up an ICT Incubation Centre to promote entrepreneurship in the ICT sector. The Incubator Centre provides benefits to start-ups in terms of availability of cost competitive office facilities, facilitate access to funds, linkage to financing and venture capital sources, access to information on government grant schemes as well as access to facilities offered by other Incubators and consulting services regarding development of business plans, marketing strategies, E-business, financial management and legal matters at concessionary rates.

To date eight start-ups are operational at the ICT Incubator Centre in fields such as multimedia, website development, software development, IT business solutions, graphic design and e-marketing solutions. Start-ups can stay in this ICT Incubator Centre for a maximum period of 3 years.

10.1.2 Training LevyThe Industrial and Vocational Training Board, which has been set up under the IVTB Act No.8 of 1988, has, inter alia, been vested with the responsibility to administer, control and operate training schemes.

In order to encourage employers to provide training to a maximum number of employees, the IVTB offers grants as incentives. Employers can recover up to 75% of training costs depending on their tax rate. This includes the IVTB grant and tax rebate.The training may either be run in-house or externally by training institutions registered with the Mauritius Qualifications Authority, (MQA). Grants awarded by the IVTB are based on a cost-sharing principle, i.e., grants meet only part of the costs incurred for training by employers since they are not intended to be a subsidy.

10.1.3 Various schemes by the Enterprise MauritiusEnterprise Mauritius is the prime support institution for Small and Medium Enterprises (SMEs) in Mauritius. In this context various schemes exist for the promotion of SME’s including:

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a. Export Assistance Scheme

This scheme is intended to encourage export of SME products. Financial support is offered to SMEs to enable them forward samples of their products abroad to prospective buyers. Fifty percent (50%) refund on airfreight, subject to a maximum of Rs. 2000 twice a year, is provided.

b. Feasibility Study Grant SchemeThe Feasibility Study Grant Scheme aims at boosting the start up of new SMEs, and encouraging existing ones to expand and/or diversify. A grant, equivalent to fifty percent (50%) of the initial operating costs of a feasibility study for a viable project, is available to SMEs. The maximum amount granted is Rs. 75,000.

c. Skills Development Programmes for Entrepreneurs

Training is regularly conducted at Enterprise Mauritius for both potential and existing entrepreneurs. It is designed to impart the required skills, attitudes and knowledge to entrepreneurs in relation to the setting-up of an enterprise and efficiently managing existing enterprises.

11. ICT Human Resources

There are five main tertiary institutions offering courses leading to certificates, diplomas and degrees in IT. This includes University of Mauritius, Mauritius Chamber of Commerce and Industry, Swami Dayanand Polytechnic, De Chazal Du Mee (DCDM) Business School and University of Technology of Mauritius.

Besides, there are four main institutions that provide Product Certification Courses. These institutions are Formation, Recruitment et Conseil en Informatique (FRCI), De Chazal Du Mee (DCDM) Business School, State Informatics Limited (SIL) and NIIT Computer Education and Training Centre. Furthermore, there are some 100 other private IT institutions providing end-user courses.

11.1 PROGRESS REPORT BY TASK FORCE ON E-EDUCATION AND TRAINING -2004

In a progress report published in January 2004 by the Task force on E-Education and Training, a projection was made in respect of the number of graduates / diplomates expected to join the labour market up to 2005. A total of some 3,916 students was expected to graduate in the ICT and ICT-related fields on the basis of the current enrolment statistics as follows: 2003 – 892 (818 Diploma/Graduate and 74 Postgraduate); 2004 – 1,340 (1,229 Diploma/Graduate and 111 Postgraduate); and 2005-1,684 (1,564 Diploma/Graduate and 120 Postgraduate).

The projected output for the period up to 2005, accordingly, consists of a total of 305 IT specialists (Postgraduates) and 3,611 IT Professionals (Diploma/Graduates) representing only 10% and 36% respectively of the projected manpower requirement by 2006.

11.2 JOB RELATED TRAINING FOR THE ICT SECTOR

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A report was prepared in January 2004 by the Ministry of IT and Telecommunications, on “Job–related training in the ICT sector”. This report made recommendations on a strategy for the supply of qualified, employable and scalable human resource required to provide for the sustainable development of the ICT sector in Mauritius, placing particular emphasis on the ITES/BPO segment.

The report defined the strategy and made recommendations for the supply of qualified, employable and scalable human resource required for the sustainable development of the Information and Communication Technologies (ICT) Sector in Mauritius, with particular emphasis on IT-enabled services (ITES) in the short term and higher value added activities such as software development in the long term.

The report takes stock of the existing state of demand and supply of trained human resources for the ICT Sector, analyses the present state of affairs and makes recommendations with regard to meeting the demand and supply of skilled human resources with emphasis on short term solutions and taking into account the segment of the ICT Sector for which interest is being shown by investors.

12. PROMOTING ICT CULTURE AT NATIONAL LEVEL

The government favours the promotion of ICT culture and various initiatives have been undertaken for this purpose.

12.1 IT CoachLaunched in November 2000, the IT Coach Project (Cyber Caravan) aims at bringing computer facilities to the doorstep of Mauritians. The main objectives of the IT Coach Project are:

To raise the level of knowledge about ICT and the level of competence in using personal computers and common computer applications.

To promote and encourage ICT literacy.

To ensure all computer users understand the advantages of using a personal computer.

To enhance the employability of all people, to enable them to be part of the global Information Society.

Presently, the National Computer Board is operating two IT Coaches. The IT Coaches are equipped with 9 and 10 PCs respectively and can accommodate between 9 to 18 persons per training session. The training sessions are targeted towards people with little or no skills in ICT. Services on board the IT Coach are provided by MQA registered IT animators. To date the IT Coaches have visited approximately 540 centres and about 42,000 persons have benefited from the services provided by this facility.

12.2 Computer Proficiency Programme (CPP)

The Computer Proficiency Programme is a nationwide training programme set up as a joint Government-Private Sector initiative by the National Productivity and Competitiveness

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Council (NPCC). The CPP programme aims at providing IT training up to the level of computer proficiency. The ultimate objective is to spread IT culture at all levels of the Mauritian society from teachers to students, the unemployed, the working population and the community at large. This objective is set within Government’s vision of transforming Mauritius into a Cyber Island whereby in every household, every school and every workplace people are skilled in using computers.

12.3 IT CompetitionsNCB also organises on a regular basis, IT competitions with the aim of promoting IT in secondary schools and at tertiary levels.

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ANNEX 4 :COMPUTERISATION PROJECTS IN THE CIVIL SERVICE

1. School IT Project

In view of facilitating the transition of Mauritius to a fully knowledge-based economy and society, one of the strategies of Government is the use of Information Technology (IT) as a supporting tool in education. It is expected that the use of IT in education will support the development of an efficient workforce for sustaining economic growth. It is intended to teach IT as a subject in itself at schools and to make use of IT for the teaching of subjects across the curriculum in primary and secondary schools.

Government has therefore embarked on the implementation of the School IT Project (SITP) with the following objectives:

(a) To promote usage of IT as a supporting and enabling tool for education right from pre-primary up to secondary level

(b) To teach IT as a subject on its own at various levels(c) To integrate IT literacy as part of the education imparted to students(d) To promote virtual learning and collaboration in the education sector.

It is expected that this project will impart students with the appropriate skills required by the labour market as well as increase their employability and mobility when they leave school. Moreover, it is intended to bridge the gap in IT professionals in Mauritius and support the objective of the Government to develop the ICT Industry as another pillar of the economy.

2. Electronic Service Delivery

E-government hinges on identification and prioritisation of services that can be offered electronically. A survey of services was conducted by the Ministry of Information Technology & Telecommunications in this area. Based on selected prioritisation criteria, a few services such as application for scholarships, application for learner's driving license, applications for jobs, applications for work permit and applications for lump sum have already been implemented following the setting up of the GOC to demonstrate visible and tangible benefits of e-government to the people. Concurrently, other services are being looked into for electronic delivery.

3. Tradenet

Introduced in 1994, the TradeNet system based on Electronic Data Interchange has been implemented to ensure gradual change from traditional methods and better acceptance of this new way of dealing with Customs. The first phase dealt with the electronic authorisation by Customs for the delivery of goods in cases where no Customs inspection is required. A second phase was introduced to allow electronic submission to Customs of sea manifests by shipping agents. At the implementation of the third phase, facilities were introduced to cater for electronic declaration and processing of bills of entry. By July 2001, additional functionalities had been included in the fourth and fifth phases to include transfer of containers and import/export authorisation by controlling agencies respectively.

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The last phase dealing with electronic submission of Certificate of Origin is being kept in abeyance while awaiting all countries concerned to acquire the appropriate technology for liaising electronically with the Customs & Excise Department. There should also be a formal agreement between the countries concerned for the electronic submission. Meanwhile, the Customs & Excise Department is implementing a system (tentative period being March 2006) for the printing of Certificate of Origin with a possibility of publishing it electronically. With the TradeNet system, we are indeed witnessing a modern approach to dealing with government with minimal queue and waiting time.

4. Contributions Network Project

The project comprises the setting up of an electronic one-stop shop for all payments and contributions of the private sector to Government. The electronic submission of Income Tax and Value Added Tax (VAT) returns is operational. This has been extended to cater for contributions to National Pension Scheme, National Pension Fund, Industrial & Vocational Training Board (IVTB) levy since July 2001. E-filing and e-payment of corporate tax were launched in January 2002. It is proposed to proceed with the e-filing of corporate information and e-payment of fees to Registrar of Companies in the near future.

5. Civil Status Information System-Towards a Central Population Database

Registration of birth, marriages and death has been computerised since November 2001. The Civil Status Division (CSD) provides extracts of certificates in the form of A4-size computer-generated printouts.

The CSD now holds a central repository of information about the Mauritius population. This database is being used to populate a Central Population Database (CPD) which will serve as source of information to different Ministries and Departments. As such, there will be no need for a Mauritian citizen to provide full personal details each time he/she visits a government counter. The information will be easily retrieved based on the National Identity Number which is now generated right at the registration of birth. The CPD project is targeted to be operational in 2006.

6. Computerised Library System in the Judiciary

Access to the Mauritius legislation, regulations and judgements pronounced in the different Courts throughout the island is now available in electronic format at the fingertips. A connection to the Internet and an appropriate account with the Supreme Court opens your way to an incredible amount of electronic legal documentation.

Access to and retrieval of this information is provided though a web-based interface over the Internet. Authorised users have the possibility of searching the wide range of documents by category or by a range of years. The system is operational internally and the service has also been extended to subscribed users since March 2002.

7. Digital Court Recording System (DCRS)

The DCRS is used for the recording of court proceedings in all Court rooms found at the Supreme Court, New Court House comprising the Intermediate, Industrial and Port Louis District Courts and in all the District Courts including Rodrigues as well. The system allows the efficient recording and retrieval of Court hearings. Any party concerned may gain access to the hearings in case of any challenges by litigants.

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8. Video Conferencing System Witnesses no more have to face the physical presence and dreadful look of dangerous criminals while in Court. Resources are no longer needed to deploy special security measures while transferring suspects to Court.

The Video Conferencing System, initially introduced at the Supreme Court, does not necessitate the physical presence of potentially dangerous suspects. The video conferencing facility has also been established between one of the Court rooms in the New Court House, and the Prisons Services at Beau Bassin and Grand River North West. Suspects that have been remanded to jails can now depone from prisons without the need for physical presence in Courts. A witness room has also been set up to allow vulnerable witnesses to give evidence without their physical presence in Court.

This facility has also been extended since 2003 to the Rodrigues District Court as well, so that it can help in cutting down cost and saving time of trials.

9. Automated Fingerprint Identification System

The Police Department hit hard with the introduction of the Automated Fingerprint Identification System (AFIS) to cater for the management of fingerprints and crime records. Scanned images of fingerprints are stored for future matching with fingerprints gathered from Scene of Crime (SoC). This speeds up the process of matching fingerprints. The system also keeps details on criminals as well as records of previous methods used in crime perpetration and convictions. Specific information on habitual criminals is also included in the system. This facilitates the retrieval of crime history of any convicted person. Photographs of convicted persons are also kept and facilities are available to help witnesses in the identification of suspects.

The system was originally implemented at the Central Crime Investigation Division. The system has been extended to all Police Stations and is fully operational.

10. Vehicle Tracking System through Global Positioning System

The Mauritius Police Force consists of a large fleet of vehicles. In view of monitoring the proper use of these vehicles for official matters, a pilot project has been initiated whereby the movement of vehicles can be tracked through the Global Positioning System. This project is actually confined to the Emergency Response Service (ERS). All the vehicles of the ERS are equipped with a device that can capture the position of the vehicle through the GPS. The position is then sent via short message service (SMS) to a base station. Thus, the movement of the vehicle can be tracked almost online on the computer system. The system is operational since 2002.

11. Crime Occurrence Tracking System

The Crime Occurrence Tracking System (COTS) will cater for the automation of all processes from the lodging of a complaint at the Police Station to the sentence of the Court, with the possibility of electronic tracking of intermediate phases. The COTS will increase efficiency of processes by the elimination of redundant duplicate paper work at different levels. The centralised tracking of all criminal offences lodged at Police Stations will no doubt have a positive impact on the time taken to finalise enquiries as all information will be readily available at the point where the offences are being lodged.

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With the operation of the COTS, there will be increased collaboration among different parties and as such, better level of service will be available to the public. An information plan has been prepared and is ready and the Police is proposing to implement the project. An eventual link to the Courts Information System and the Detainee Information System will allow for automatic lodging/scheduling of cases and the movement of criminals in prison. This will lead to the establishment of an Integrated Justice Information System which will result in efficient collaboration among all the different Justice players.

12. Central Personnel System

The objective of the project is to make data of all public officers readily available and up-to-date, which is vital for planning and management of human resources. It will be a database of all public officers kept and maintained by the Ministry of Civil Service & Administrative Reforms. Ministries and Departments will act as sub-offices, that is, they will access the Central Database and update data pertaining to their personnel only. The project will ensure standard personnel procedures in all Ministries/Departments.

The system will allow automatic computation of vacation leaves, passage benefits, compensation and increment. There will be better monitoring of appointments and vacancies in the Civil Service, easy tracking of workforce and useful reports for human resource management. The project has been successfully piloted and is fully operational at the Ministry of Civil Service & Administrative Reforms since 2001. The software is now being web-enabled for porting to the Government on line Centre. Ministries and Departments will then be able to access the database from their sites by means of browsers installed in PCs.

13. Labour Market Information System

The Labour Market Information System (LMIS) is an integrated web enabled computerised system which will assist the Employment Division of the Ministry of Labour, Industrial Relations & Employment in its core function. The LMIS aims at making up-to-date labour market information more readily available in the country so that the issue of labour in all sectors of the economy is better addressed. Information will be customised for specific channels and will be available at a mouse click for all stakeholders be it decision makers in Government, employers, job seekers, training institutions and others. The LMIS is expected to be operational by end of 2006.

14. Passports – New Look

In line with increased security around the world, the Passport & Immigration Office has reviewed the features of Mauritian passport. New and enhanced security features namely ultra-violet printing, ghost print and digital imaging have been included in the new passport. A new passport personalisation system has been acquired for the personalisation of the new passport with enhanced security features.

15. Review of the Passport & Immigration Office

The existing computerised system at the Passport & Immigration Office (PIO) which is operational since the early 1990’s will soon be revamped. Consultancy services had been hired to work out an Information plan in view of recommending the best approach to be adopted for the new PIO. The Prime Minister’s Office is appraising Cabinet of this project

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and securing funding from the Ministry of Finance and Economic Development. The PIO will be restructured and new computer systems implemented.

16. Review of computer system at Companies Division

The computer system of the Companies Division will be revamped based on new technology to cater for the provisions of the Business Registration Act 2002. This act provides for the registration of persons carrying business to be allocated a single business registration number and issue of a business registration card. On line registration of companies and businesses will also be possible. The system would evolve into a central business database based on the business registration number as unique identifier. It is expected that the system will be operational in the second half of 2006.

17. Cardiac Centre SSR National Hospital

The Cardiac Centre is being computerised as a pilot site prior to the setting up of an Integrated Hospital Management System in Regional Hospitals. The project will cover the activities in the Cardiac Centre with the modules dealing with Clinical, Administrative and Support Services respectively. This system will reduce time spent in searching patient details, establishing statistical information and preparing discharge letters. It will facilitate the comparison of cases and will greatly enhance the quality and quantity of management information available for decision making and long term planning. The system is expected to be operational in the second half of 2006.

18. Blood Transfusion Service at the Candos Central Laboratory

The aim of this project is to computerise the Blood Transfusion Service (BTS) at Victoria Hospital, Candos including four Blood Collection Stations located in regional hospitals and three mobile blood caravans.The proposed system is expected to improve blood donor, blood unit and patient traceability and better manage blood donors, blood stock and blood use. It will provide BTS with the stepping stone to embark on Quality Assurance and Haemovigilance. The system is expected to be operational in the second half of 2006.

19. Electoral Commissioner’s Office A new application system has been implemented at the Electoral Commissioner’s Office (ECO). It covers computerisation of the Electors Information System, Elections Information System and Enlistment of Staff System and has enhanced functionalities geared towards rapid information retrieval.

20. National Transport Authority

This project consists of the computerisation of registration, motor vehicle licensing and cashier sections. The registration system deals with recording information pertaining to registration of vehicles, registration of sale, recording of objection to transfer, recording of lien, reservation of new registration mark, variation of old registration mark and transfer of ownership, de-registration and re-registration. The motor vehicle licensing system will deal with application for licence, renewal of licence, revocation of licence, transfer of ownership of licence, replacement of vehicle, transfer of base of operation and variation of licence. The cashier system will provide facilities for collection of fees in registration and licensing

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systems. Some of the data of the National Transport Authority System are being replicated on the server of the Police Department (namely, Crime Record Office) for end-users at the Police Department to query the data. It is also proposed to add a Traffic Warden Module to allow retrieval of vehicles' information for traffic warden.

The Registration module and Cashier module are already operational. The Motor Vehicle Licencing module which is ready will be implemented as soon as the printing of the Registration Card has been successfully implemented. The Licensing and Carrier modules are under implementation. The modules are being installed by the developer and tested by the user. The Traffic Warden Module will be implemented after the NTA system is fully operational.

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ANNEX 5 - FIRM’S GENERAL EXPERIENCE

FIRM’S GENERAL EXPERIENCE IN FIELD OF ASSIGNMENT

MAJOR PROJECTS UNDERTAKEN DURING THE LAST TEN YEARS

The following information should be provided in the format indicated for each reference project for which your company either individually as a corporate entity or as one of the major companies within a consortium has carried out and/or similar studies pertaining to National ICT Strategic Plans.

Project Name: Country:

Project Location within Country: Professional Staff provided by your company /associates

Name of Client: No. of staffNo. of man months

Start Date & Completion Date (Month/Year)

Approx. value of services

Name of associated firm(s) if any: No. of man- months of professional staff provided by associated firm(s)

Name of senior staff (project director/ co-coordinator, team leader) involved and functions performed:

Detailed narrative description of project

Detailed description of actual services provided by your company

Firm’s Name: ………………………………………….

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FIRM’S SPECIFIC EXPERIENCE IN FIELD OF ASSIGNMENTMAJOR PROJECTS UNDERTAKEN DURING THE LAST TEN YEARS

The following information should be provided in the format indicated for each reference project for which your company either individually as a corporate entity or as one of the major companies within a consortium has carried out and/or similar studies in the sector.

Project Name: Country:

Project Location within Country: Professional Staff provided by your company /associates

Name of Client: No. of staffNo. of man months

Start Date & Completion Date (Month/Year)

Approx. value of services

Name of associated firm(s) if any: No. of man- months of professional staff provided by associated firm(s)

Name of senior staff (project director/ co-coordinator, team leader) involved and functions performed:

Detailed narrative description of project

Detailed description of actual services provided by your company

Firm’s Name: ………………………………………….

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ANNEX 6 – SAMPLE FORMAT FOR CURRICULUM VITAE

Name ______________________________________________________________

Date of Birth ________________________________________________________

Profession __________________________________________________________

Years with Firm __________________ Nationality _________________________

Proposed Position on Team (if applicable) _________________________________------------------------------------------------------------------------------------------------------------Key Qualifications:

(Under this heading, give outline of staff member’s experience and training most pertinent to the assigned work on the team. Describe degree of responsibility held by staff member on relevant previous assignments and give dates and locations.)

------------------------------------------------------------------------------------------------------------Education:

(Under this heading, summarise college/university and other special education of staff member, giving names of schools, dates attended and degrees obtained including area of specialisation.)

------------------------------------------------------------------------------------------------------------Experience Record:

(Under this heading, list all positions held by staff member since graduation, giving dates, names of employing organisation, title of positions held and locations of assignments. For experience in last ten years, also give types of activities performed and client references, where appropriate.)

------------------------------------------------------------------------------------------------------------Languages:

(Indicate proficiency in speaking, reading and writing of each language by “excellent”, “good”, “fair” or “poor”)

------------------------------------------------------------------------------------------------------------Signature of the Consultant (or Authorised person on his/her behalf)Note 1

______________________

Note 1 Unsigned CV will not be considered

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ANNEX 7 : CV SUMMARY FORMAT

Name of Consultants on assignments

Proposed Designation

Person- MonthProposed

Academic QualificationGeneral experience of consultant related to Management of Projects

(Years)

General experience of consultant related toStrategic Planning and implementation of similar projects(Years)

No. ofSimilar assignments carried out

Experience inEither planning, design and implementation of E-government, or E-business/E-Commerce projects or Internet related projects of a relatively large scale(Years)

Experience of English and French Global ICT Business

(Years)

Fluency inEnglish and French

(Excellent/Good/Fair)

F/T

(in m

onth

s)

P/T

(in m

onth

s)

Title of Course+ Year of Graduation

DurationNo. of Years(specify FT/PT)

LevelCert/ Diploma/Degree/Pg Cert/ PgDip /Master/PhD

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ANNEX 8 : PERFORMANCE SECURITY BOND FORMATKNOW ALL MEN BY THE PRESENTS THAT WE:

1. PRINCIPAL

2.(Full name & address in block letters) SURETY

are held firmly bound, jointly and in solido, unto the National Computer Board in the principal sum of Mauritian Rupees …………………………………………………………………………….. for which payment well and truly to be made we bind ourselves firmly by these presents.

The condition of the above obligation being that should the said………………………….….…………………………………………………………………………………………………..fulfil his/their obligations/s under an agreement entered into between the Executive Director, National Computer Board, and themselves and dated ………………for Provision of Consultancy Services for the elaboration of the National ICT Strategic Plan For Mauritius during the period ending ………………………………………………………….. and not incur cancellation of the agreement for any cause whatsoever then the above obligation to be null and void; otherwise to remain in full force and effect.

The validity of this guarantee expires on..……………………………………………………… which is 150 days beyond <Date> .

* PRINCIPAL (Signature)

* SURETY (Signature)

Port Louis this ………………….. of …………………………………………………………

*The following words should be inserted in the signatory’s own handwriting:“Good for the sum of …………………………………………………ANNEX 9 : FINANCIAL PROPOSAL FORMAT

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BREAKDOWN OF CONTRACT PRICE (Specify currency in which proposal is being submitted).

MANPOWER COSTS (MC) (Include all members who will be working on the project)

Ref Position in team

Full Name No. of man weeks

Unit Rate Total Amount

MC1

MC2

MC3

MC4

TOTAL“MC”

OTHER EXPENSES (OE)

Ref Item Quantity

Unit rate

Amount

OE1OE2OE3OE4OE5OE6OE7OE8OE9OE10OE11OE12TOTAL“OE”

Cost Summary Sheet

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Components Costs

Manpower Costs from Manpower Table Above

Other Expenses from Expenses Table Above

Any Other Costs e.g Taxes etc (Specify Details and Amount)

Total Costs

Duration of Work: ______________

Validity of Proposal : ______________

Company’s Official Seal

Full Name of Signatory: ___________________________

Signature: ___________________________ Date: _______________

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ANNEX 10 : SAMPLE CONTRACT

66


CONTRACT FOR CONSULTANCY SERVICES FOR NATIONAL ICT STRATEGIC

PLAN (NICTSP) FOR MAURITIUS

Between

NATIONAL COMPUTER BOARD

[Client]

and

[the Consultant]

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CONTRACT FOR CONSULTANCY SERVICES

This CONTRACT (hereinafter, together with all Appendices attached hereto and forming an integral

part hereof, called the "Contract") is made the ___________ day of the ________________, 2006,

between, on the one hand, National Computer Board (hereinafter called the "Client") and on the other

hand, <Consultant Name> (hereinafter called "the Consultant").

WHEREAS

(A) the Client intends to carry out a Consultancy Services for the Project – “Support for National

ICT Strategic Plan (NICTSP) for Mauritius (hereinafter called the "Project”);

(B) the Client has requested the Consultants to provide consulting services required for the Project

as defined hereinafter (hereinafter called the "Services");

(C) The Consultants, having represented to the Client that they have the required professional

skills, personnel and technical resources, have agreed to provide the Services on the terms and

conditions set forth in this Contract;

NOW THEREFORE the parties hereto hereby agree as follows:

1. GENERAL PROVISIONS

1.1 Definitions

In this contract unless the context otherwise requires,

(a) "applicable law" means the enactments applicable in the Republic of Mauritius, as

they may be issued and in force from time to time;

(b) "contract" means this contract between the Client and the Consultants;

(c) "effective date" means the date on which this contract comes into force and effect

pursuant to Clause 2.1 hereof;

(d) "Government" means the Government of the Republic of Mauritius;

(e) "Local currency"(Mauritian Rupees) means the currency of the Republic of

Mauritius;

(f) "member" means any personnel of the Consultants working on the project;

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(g) "personnel" means persons hired by the Consultants as employees and assigned to

the performance of the Services or any part thereof;

(h) "party" means the Client or the Consultants, as the case may be;

(i) "project" means Consultancy for National ICT Strategic Plan (NICTSP) for

Mauritius

(j) "services" means the work to be performed by the Consultants pursuant to this

Contract for the purposes of the Project and as described in Appendix A hereto;

(k) "starting date" means the date referred to in Clause 2.3 hereof;

(l) “third party" means any person or entity other than the Client, the Consultant or a

Sub-contractor.

1.2 Relation between the Parties

Nothing contained herein shall be construed as establishing a relation of master and servant or

of agent and principal as between the Client and the Consultants. The Consultants, subject to

this Contract, have complete charge of personnel and Subcontractor, if any, performing the

services and shall be fully responsible for the Services performed by them or on their behalf

hereunder.

1.3 Applicable Law

This Contract, its meaning and interpretation, and the relation between the Parties shall be

governed by the Law in force in the Republic of Mauritius.

1.4 Language

This Contract has been executed in the English language, which shall be the binding and

ruling language for all matters relating to the meaning or interpretation of this Contract.

1.5 Headings

The headings shall not limit, alter or affect the meaning of this Contract.

1.6 Notices

1.6.1 Any notice, request or consent required or permitted to be given or made pursuant to

this Contract shall be in writing. Any such notice, request or consent shall be deemed

69


to have been given or made when delivered in person to an authorized representative

of the Party to whom the communication is addressed, or when sent by registered

mail, telegram or fascimile to such Party at the following address:

For the Client:

Attention : Mr Kemraz Mohee, Executive Director

Telephone : 210 5520

Facsimile : 212 4240

For the Consultants: _______________________________________________

_______________________________________________

_______________________________________________

Attention: ___________________________________

Address: ___________________________________

Facsimile: ____________________________________

1.6.2 A Notice will be deemed to be effective as follows:

(a) in the case of personal delivery or registered mail, on delivery;

(b) in the case of telegrams, 12 (twelve) hours following confirmed

transmission; and

(c) in the case of facsimiles, 6 (six) hours following confirmed transmission.

1.6.3 A Party may change its address for notice hereunder by giving the other Party notice

prior of such change pursuant to this clause.

1.7 Location

The Services shall be performed at such locations as are specified in Appendix A hereto and,

where the location of a particular task is not so specified, at such locations, whether in the

Government's country or elsewhere, as the Client may approve.

1.8 Authorized Representatives

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Any action required or permitted to be taken, and any document required or permitted to be

executed under this Contract, may be taken or executed:

(i) on behalf of the Client or his designated representative;

(ii) on behalf of the Consultants by _________ (note: Name an appropriate

representative of the Consultants;

1.9 Taxes and Duties

(i) The Consultants shall be entirely responsible to pay all taxes, stamp duties, fees and

other such levies imposed outside the Republic of Mauritius.

(ii) Value Added Tax (VAT) is payable by the Consultants and should be included as a

separate item in their bids.

2. COMMENCEMENT, COMPLETION, MODIFICATION AND TERMINATION OF

CONTRACT

2.1 Effectiveness of Contract

This Contract shall come into force and effect on the date < ("the Effective Date")> of the

Client's notice to the Consultants.

2.2 Cancellation of Contract for Failure to Become Effective

If this contract has not become effective within one (1) month of the date of signature, either

Party may, by not less than two (2) week's written notice to the other party, declare this

Contract to be null and void, and in the event of such a declaration by either Party, neither

Party shall have any claim whatsoever against the other Party with respect hereto.

2.3 Commencement of Services

The starting date on which the Consultants shall begin carrying out the Services shall be not

later than ten (10) days after the effective date.

2.4 Expiration of Contract

2.4.1 Subject to Clause 2.4.2, unless terminated earlier pursuant to Clause 2.9 hereof, this

Contract shall terminate when, pursuant to the provisions hereof, the Services have

been completed to the satisfaction of the Client and payments of remuneration and

reimbursable expenditures have been made.

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2.4.2 This contract for Consultancy Services shall be for a period not exceeding 18 weeks

from the starting date referred to in Clause 2.3

2.5 Entire Agreement

This Contract contains all covenants, stipulations and provisions agreed by the Parties. No

agent or representative of either Party has authority to make, and the Parties shall not be

bound by or be liable for, any statement, representation, promise or agreement not set forth

herein.

2.6 Modification

Modification of the terms and conditions of this Contract, including any modification of the

Scope of the Services, may only be made by written agreement between the Parties. Pursuant

to Clause 7.2 hereof, however, each Party shall give due consideration to any proposals for

modification made by the other Party.

2.7 Force Majeure

2.7.1 Definition

(a) For the purposes of this Contract, " Force Majeure" means an event which is beyond

the reasonable control of a Party, and which makes a Party's performance of its

obligations hereunder impossible or so impractical as reasonably to be considered

impossible in the circumstances, and includes, but is not limited to, war, riots, civil

disorder, earthquake, fire, explosion, storm, flood or other adverse weather

conditions, strikes, lockouts, other industrial action (except where such strikes,

lockouts or other industrial action are within the power of the Party invoking Force

Majeure to prevent), confiscation or any other action by government agencies.

(b) Force Majeure shall not include (i) any event which is caused by the negligence or

intentional action of a Party or a Party's Subcontractor or agents or employees, nor

(ii) any event which a diligent Party could reasonably have been expected to both (A)

take into account at the time of the conclusion of this Contract and (B) avoid or

overcome in the carrying out of its obligations hereunder.

(c) Force Majeure shall not include insufficiency of funds or failure to make any

payment required hereunder.

2.7.2 No Breach of Contract

72


The failure of a Party to fulfill any of its obligations hereunder shall not be

considered to be a breach of, or default under, this Contract in so far as such inability

arises from an event of Force Majeure, provided that the Party affected by such an

event has taken all reasonable precautions, due care and reasonable alternative

measures, all with the objective of carrying out the terms and conditions of this

Contract.

2.7.3 Measures to be Taken

(a) A Party affected by an event of Force Majeure shall take all reasonable measures to

remove such Party's inability to fulfill its obligations hereunder with a minimum of

delay.

(b) A Party affected by an event of Force Majeure shall notify the other Party of such

event as soon as possible, and in any event not later than fourteen (14) days following

the occurrence of such event, providing evidence of the nature and cause of such

event, and shall similarly give notice of the restoration of normal conditions as soon

as possible.

(c) The Parties shall take the reasonable measures to minimize the consequences of any

event of Force Majeure.

2.7.4 Extension of Time

Any period within which a Party shall, pursuant to this Contract, complete any action

or task, shall be extended for a period equal to the time during which such Party was

unable to perform such action as a result of Force Majeure.

2.7.5 Payments

During the period of their inability to perform the Services as a result of an event of

Force Majeure, the Consultants shall be entitled to continue to be paid under the

terms of this Contract as well to be reimbursed for additional costs reasonably and

necessarily incurred by them during such period of the purposes of the Services and

in reactivating the Services after the end of such period provided that such costs are

supported by documents.

2.7.6 Consultation

73


Not later than thirty (30) days after the Consultants, as the result of an event of Force

Majeure, have become unable to perform a material portion of the Services the

Parties shall consult with each other with a view to agreeing on appropriate measures

to be taken in the circumstances.

2.8 Suspension

The Client may, by written notice of suspension to the Consultants, suspend all payments to

the Consultants hereunder if the Consultants fail to perform any of their obligations under this

Contract, including the carrying out of the Services provided that such notice of suspension (i)

shall specify the nature of the failure and (ii) shall request the Consultants to remedy such

failure within a period not exceeding fifteen (15) days after receipt by the Consultants of such

notice of suspension.

2.9 Termination

2.9.1 By the Client

The Client may, by not less than fifteen (15) days' written notice of termination to the

Consultants (except in the event listed in paragraph (f) below, for which there shall be written

notice of not less than thirty (30) days, such notice to be given after the occurrence of any of

the events specified in paragraphs (a) through (f) of this Clause 2.9.1), terminate this Contract:

(a) if the Consultants fail to comply with a notice of suspension pursuant to Clause 2.8

hereinabove, within fifteen (15) days of receipt of such notice of suspension or within

such further period as the Client may have subsequently approved in writing;

(b) If the Consultants (Note: If the Consultants consist of more than one entity, add: or

any of their Members) become insolvent or bankrupt or enter into any agreements

with their creditors for relief of debt or take advantage of any law for the benefit of

debtors or go into liquidation or receivership whether compulsory or voluntary;

(c) if the Consultants fail to comply with any final decision reached as a result of

arbitration proceedings pursuant to Clause 8 hereof;

(d) if the Consultants submit to the Client a statement which has a material effect on the

rights, obligations or interests of the Client and which the Consultants know to be

false;

74


(e) if, as the result of Force Majeure, the Consultants are unable to perform a material

portion of the Services for a period of not less than sixty (60) days;

or

(f) if the Client, in its sole discretion and for any reason whatsoever, decides to terminate

this Contract.

2.9.2 By the Consultants

The Consultants may, by not less than fifteen (15) days' written notice to the Client

such notice to be given after the occurrence of any of the events specified in

paragraphs (a) through (c) of this Clause 2.9.2, terminate this Contract:

(a) if the Client fails to pay money due to the Consultants pursuant to this Contract and

not subject to dispute pursuant to Clause 8 hereof within thirty (30) days after

receiving written notice from the Consultants that such payment is overdue;

(b) if the Client is in material breach of its obligations pursuant to this Contract and has

not remedied the same within thirty (30) days (or such longer period as the

Consultants may have subsequently approved in writing) following the receipt by the

Client of the Consultant's notice specifying such breach;

(c) if the Client fails to comply with any final decision reached as a result of arbitration

pursuant to Clause 8 hereof.

2.9.3 Cessation of Rights and Obligations

Upon termination of this Contract pursuant to Clause 2.2 or 2.9 hereof, or upon

expiration of this Contract pursuant to Clause 2.4 hereof, all rights and obligations of

the Parties hereunder shall cease, except (i) such rights and obligations as may have

accrued on the date of termination or expiration, (ii) the obligation of confidentiality

set forth in Clause 3.3 hereof, (iii) the Consultants' obligation to permit inspection,

copying and auditing of their accounts and records set forth in Clause 3.7.(ii) hereof,

and (iv) any right which a Party may have under the Applicable Law.

2.9.4 Cessation of Service

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Upon termination of this Contract by notice of either Party to the other pursuant

to Clauses 2.9.1 or 2.9.2 hereof, the Consultants shall, immediately upon dispatch or

receipt of such notice, take all necessary steps to bring the Services to a close in a

prompt and orderly manner and shall make every reasonable effort to keep

subsistence expenditures for this purpose to a minimum. With respect to documents

prepared by the Consultants and equipment and materials furnished by the Client, the

Consultants shall proceed as provided, respectively, by Clauses 3.10 or 3.11 hereof.

2.9.5 Payment upon termination

Upon termination of this Contract pursuant to Clauses 2.9.1 or 2.9.2 hereof, the

Client shall pay to the Consultants remuneration pursuant to Clause 6 hereof for

services satisfactorily performed prior to the effective date of termination;

2.9.6 Disputes about Events of Termination

If either Party disputes whether an event specified in paragraphs (a) to (e) of Clause

2.9.1 or in Clause 2.9.2 hereof has occurred, such Party may, within thirty (30) days

after receipt of notice of termination from the other Party, refer the matter to

arbitration pursuant to Clause 8 hereof, and this Contract shall not be terminated on

account of such event except in accordance with the terms of any resulting arbitral

award.

3. OBLIGATIONS OF THE CONSULTANTS

3.1 General

3.1.1 Standard of Performance

The Consultants shall perform the Services and carry out their obligations hereunder with all

due diligence, efficiency and economy, in accordance with generally accepted techniques and

practices and with professional standards recognized by international professional bodies, and

shall observe sound management and technical, engineering technological and communication

practices, and employ appropriate state-of-the-art advanced technology and safe and effective

equipment, systems and methods. The Consultants shall always act, in respect of any matter

relating to this Contract or to the Services, as faithful advisers to the Client, and shall at all

times support and safeguard the Client's legitimate interests in any dealings with

Subcontractor or Third Parties.

3.1.2 Law Governing Services

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The Consultants shall perform the Services in accordance with the applicable law and shall

take all reasonable steps to ensure that they, including any Subcontractor, as well as the

personnel of the Consultants, and its agents comply with the applicable laws. The Client shall

advise the Consultants in writing of relevant local customs and the Consultants shall, after

such notifications, observe such customs.

3.2 Conflict of Interests

3.2.1 Consultants not to Benefit from Commissions, Discounts etc.

The remuneration of the Consultants pursuant to Clause 6 hereof shall constitute the

Consultants' sole remuneration in connection with this Contract or the Services and, subject

to Clause 3.2.2 hereof, the Consultants shall not accept for their own benefit any trade

commission, discount or similar payment in connection with activities pursuant to this

Contract or to the Services or in the discharge of their obligations hereunder, and the

Consultants shall use their best efforts to ensure that any Subcontractor, as well as the

Personnel and agents of either of them, similarly shall not receive any such additional

remuneration.

3.2.2 Consultants and affiliates not to be otherwise interested in Project

The Consultants agree that, during the term of this Contract and after its termination, the

Consultants and any entity affiliated with Consultants, as well as any Subcontractor and any

entity affiliated with such Subcontractor, shall be disqualified from providing goods, works or

services (other than the Services and any continuation thereof) for the Project.

3.2.3 Prohibition of Conflicting Activities

Neither the Consultants nor their Subcontractor nor the Personnel of either of them shall

engage, either directly or indirectly, in any business or professional activities in the country

which would conflict with the activities assigned to them under this Contract.

3.3 Confidentiality

Notwithstanding clause 2.2 the Consultants, their Subcontractor and the Personnel of either of

them shall not, either during the term or within two (2) years after the cancellation or

expiration of this Contract disclose any proprietary or confidential information relating to the

Project, the Services, this Contract or the Client's business, tradesecrets, operations, or any

other proprietary or confidential information of whatever nature, without the prior written

consent of the Client.

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3.4 Liability of the Consultants

The Consultants shall be liable to the Client for the performance of the Services in accordance

with the provisions of this Contract and for any loss suffered by the Client as a result of a

default of the Consultants in such performance, subject to the following limitations:

(a) The Consultants shall not be liable for any damage or injury caused by or arising out

of the act, neglect, default or omission of any persons other than the Consultants, its

Subcontractor, agents or the Personnel; and

(b) the Consultants shall not be liable for any loss or damage caused by or arising out of

circumstances over which the Consultants through no fault of theirs had no control.

3.5 Indemnification of the Client by the Consultants

The Consultants shall keep the Client, both during and after the term of this Contract, fully

and effectively indemnified against all losses, damage, injuries, deaths, expenses, actions,

proceedings, demands, costs and claims, including, but not limited to, legal fees and expenses,

suffered by the Client or any Third Party, where such loss, damage, injury or death is the

result of a wrongful action, negligence or breach of Contract of the Consultants or the

Personnel or agents of either of them, including the use of violation of any copyright work or

literary property or patented invention, article or appliance.

3.6 Insurance to be taken out by the Consultants

The Consultants (i) shall take out and maintain at own cost but on terms & conditions

approved by the Client, adequate insurance cover with a reputable insurance company

approved by the Client against the risks, and for the coverages, set forth below, and (ii) at the

Client's request, shall provide evidence to the Client showing that such insurance has been

taken out and maintained and that the current premiums thereof have been paid:

(a) Third Party liability insurance, with a minimum coverage of one million rupees

(MUR 1,000,000)

(b) professional liability insurance, with a minimum coverage of not less than the

estimated total payments to the Consultants under the contract for remuneration and

reimbursables.

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(c) employer's liability and workers' compensation insurance in respect of the Personnel

of the Consultants and in accordance with the relevant provisions of the Applicable

Law, as well as, with respect to such Personnel, and such life, health, accident, travel

or other insurance as may be appropriate; and

(d) insurance against loss of or damage to (i) equipment purchased in whole or part with

funds provided under this contract, (ii) the Consultants' property used in the

performance of the Services, and (iii) any documents prepared by the Consultants in

the performance of the Services.

3.7 Consultants' Actions requiring Client's prior Approval

The Consultants shall obtain the Client's prior approval in writing before taking any of the

following actions:

(a) appointing Personnel to carry out any part of the Services, including the terms and

conditions of such appointment.

(b) any other action that may be specified.

3.8 Reporting Obligations

The Consultants shall submit to the Client the reports and documents specified in Appendix B

hereto, in the form, in the numbers and within the time periods set forth in the said Appendix.

3.9 Documents prepared by the Consultants to be the Property of the Client

The copyright in any plan, drawing, design, report, or any other document, and software

(including the source codes), prepared by the Consultants, its employees or agents, in

performing the Services shall become and remain the property of the Client, notwithstanding

the termination of this Contract; and the Consultants shall, not later than upon termination or

expiration of this Contract, deliver all such documents and software to the Client, together

with a detailed inventory thereof. The Consultants may retain a copy of such documents but

shall not use them for purposes unrelated to this contract without the prior written approval of

the Client.

4. CONSULTANTS' PERSONNEL

4.1 General

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The Consultants shall employ and provide such qualified and experienced Personnel as are

required to carry out the Services.

4.2 Description of Personnel

(a) The titles, agreed job descriptions, minimum qualifications and estimated periods of

engagement in the carrying out of the Services of each of the Consultants' Key

Personnel are described in Appendix C if any of the Key Personnel has already been

approved by the Client, his/her name is listed as well.

(b) If required to comply with the provisions of Clause 3.1.1 of this Contract,

adjustments with respect to the estimated periods of engagement of Personnel set

forth in Appendix C may be made by the Consultants by written notice to the Client,

provided (i) that such adjustments shall not alter the originally estimated period of

engagement of any individual by more than 10% or one week, whichever is larger,

and (ii) that the aggregate of such adjustments shall not cause payments under this

Contract to exceed the ceilings set forth in Clause 6.1 of this Contract. Any other

such adjustments shall only be made with the Client's written approval.

(c) If additional work is required beyond the scope of the Services specified in Appendix

A, the estimated periods of engagement of Personnel set forth in Appendix C may be

increased by agreement in writing between the Client and the Consultants, provided

that any such increase shall not, except as otherwise agreed, cause payments under

this Contract to exceed the ceilings set forth in Clause 6.1 of this Contract.

4.3 Approval of Personnel

The Personnel and Subcontractor listed by title as well as by name in Appendix C are hereby

approved by the Client. In respect of other Key Personnel which the Consultants propose to

use in the carrying out of the Services, the Consultants shall submit to the Client for review

and approval a copy of their biographical data and (in the case of Key Personnel to be used

within the country of the client). If the Client does not object in writing (stating the reasons for

the objection ) within twenty-one (21) calendar days from the date of receipt of such

biographical data and (if applicable) such certificate, such Key Personnel shall be deemed to

have been approved by the Client.

4.4 Removal and/or Replacement of Personnel

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(a) Except as the Client may otherwise agree, no changes shall be made in the Personnel.

If, for any reason beyond the reasonable control of the Consultants, it becomes

necessary to replace any of the Personnel, the Consultants shall forthwith provide as

a replacement a person of no lesser equivalent or better qualifications.

(b) If the Client (i) finds that any of the Personnel has committed serious misconduct or

has been charged with having committed a criminal action, or (ii) has reasonable

cause to be dissatisfied with the performance of any of the Personnel, then the

Consultants shall, at the Client's written request specifying the grounds therefor,

forthwith provide as a replacement a person with qualifications and experience

acceptable to the Client.

(c) Except as the Client may otherwise agree, (i) the Consultants shall bear all additional

travel and other costs arising out of or incidental to any removal and/or replacement,

and (ii) the remuneration to be paid for any of the Personnel provided as a

replacement shall not exceed the remuneration which would have been payable to the

Personnel replaced.

4.5 Team Leader

The Consultants shall ensure that at all times during the Consultants' performance of the

Services in the client's country a Team Leader, acceptable to the Client, shall take charge of

the performance of such Services.

5.0 OBLIGATIONS OF THE CLIENT

5.1 Access to Premises and Property.

The Client warrants that the Consultants shall have, free of charge, unimpeded access to all

premises and property in the Client's country in respect of which access is required for the

performance of the Services. The Client will be responsible for any damage to such premises

or any property thereon resulting from such access and will indemnify the Consultants and

each of the Personnel in respect of liability for any such damage, unless such damage is

caused by the default or the Personnel.

5.2 Services, Facilities and Property of the Client

The Client shall assist without charge to obtain all pertinent data and information available

and shall give such assistance as shall reasonably be required by the Consultants for the

carrying out of its duties under this Contract. The Client shall give his decision on all reports,

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recommendations and other matters properly referred to him for decision by the Consultants in

such reasonable time as not to delay or disrupt the performance by the Consultant of its

Services under the Contract.

5.3 Payment

In consideration of the Services performed by the Consultants under this contract the Client

shall make to the Consultants such payments and in such manner as is provided by Clause 6 of

this Contract.

5.4 Project Steering Committee and Project Director

A Project Steering Committee would be set up to monitor and oversee the project. The

responsibility of the Project Steering Committee would include reviewing and endorsing the

reports submitted by the Consultant, and evaluation of recommendations. All deliverables

should be submitted to the Project Steering Committee for endorsement.

A Project Director will be nominated by the NCB to interact with the <Consultant Name> on

a daily basis for matter pertaining to the project.

6. PAYMENTS TO THE CONSULTANTS

6.1 Cost Estimates; Ceiling Amount

(a) Payments will be made according to the payment schedule given at Section 6.3 (a)

below.

(b) The cost of the Services payable is set forth at Appendix D.

6.2 Mode of Billing and Payment

Billings and payments in respect of the Services shall be made as follows:

(a) The Consultant shall invoice the client after the endorsement of each deliverable by the

Client in an amount equal to the amount set forth below:-

o 20% upon signature of contract and submission of Bank Guarantee valid up to final payment.

o 20% after endorsement of the Final Analysis Report by the Steering Committee

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o 25% after endorsement of the Final Strategic Framework Report by the Steering Committee

o 35% after endorsement of the Final NICTSP 2006-10 Action Plan Report by the Steering Committee.

(b) The Client shall effect the payment to the Consultants in terms of the table above

within thirty (30) days after the receipt by the Client of such supporting documents

and an invoice.

(c) The final payment under this Clause shall be made only after the final report,

identified as such shall have been submitted by the Consultants and approved as

satisfactory by the Client. The Services shall be deemed completed and finally

accepted by the Client and the final report shall be deemed approved by the Client as

satisfactory ninety (90) calendar days after receipt of the final report by the Client

unless the Client, within such ninety (90) days period, gives written notice to the

Consultants specifying in detail deficiencies in the Services or in the final report.

The Consultants shall thereupon promptly make any necessary corrections, and upon

completion of such corrections, the foregoing process shall be repeated. Any amount

which the Client has paid or caused to be paid in accordance with this Clause in

excess of the amounts actually payable in accordance with the provisions of this

Contract shall be reimbursed by the Consultants to the Client within thirty (30) days

after receipt by the Consultants of notice thereof. Any such claim by the Client for

reimbursement must be made within twelve (12) calendar months after receipt by the

Client of a final report and a final statement approved by the Client in accordance

with the above.

(d) All payments under this Contract shall be made to the account of the

Consultants:

(Note: Specify bank account)

___________________________________

___________________________________

___________________________________

7. FAIRNESS AND GOOD FAITH

7.1 Good Faith

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The Parties undertake to act in good faith with respect to each other's right under this Contract

and to adopt all reasonable measures to ensure the realization of the objectives of this

Contract.

7.2 Operation of the Contract

Recognizing that it is impractical in this Contract to provide for every contingency which may

arise during the life of the Contract, the Parties hereby agree that it is their intention that this

Contract shall operate fairly as between them, and without detriment to the interest of either of

them, and that, if during the term of this Contract either Party believes

that this Contract is operating unfairly, the Parties shall use their best efforts to agree on such

action as may be necessary to remove the cause or causes of such unfairness, but no failure to

agree on any action pursuant to this Clause shall give rise to a right to arbitration under Clause

8 hereof.

8. SETTLEMENT OF DISPUTES

8.1 Amicable Settlement

The Parties shall use their best efforts to settle amicably all disputes arising out of or in

connection with this Contract or the interpretation thereof.

8.2 Right to Arbitration (Dispute Settlement)

Any dispute between the Parties as to matters arising pursuant to this Contract which cannot

be settled amicably within sixty (60) days after receipt by one Party of the other Party's

request for such amicable settlement may be submitted by either Party to arbitration under the

Applicable law.

8.3 Miscellaneous

In any arbitration proceeding hereunder:-

(a) proceedings shall be held in Mauritius

(b) English shall be the official language for all purposes; and

(c) the decision of the sole arbitrator or of a majority of the arbitrators shall be final and

binding and shall be enforceable in any court of competent jurisdiction, the Parties

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hereby waiving any objections to or claims or immunity in respect of such

enforcement.

IN WITNESS WHEREOF, the Parties hereto have caused this Contract to be signed in their

respective names as of the day and year first above written.

FOR AND ON BEHALF OF

NATIONAL COMPUTER BOARD

BY Mr Kemraz Mohee, Executive Director , National Computer Board

_________________________________

Authorized Representative

BY Newrajlall Burton, Chairman, National Computer Board

_________________________________


FOR AND ON BEHALF OF EACH OF THE MEMBERS OF THE CONSULTANTS

(Member)

BY _________________________________


(Member)

By _________________________________


etc.

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Appendix A

TERMS OF REFERENCE FOR CONSULTANCY SERVICES

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Appendix B

Deliverables

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Appendix C

Consultants’ Personnel And Work Plan

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Appendix D

Contract Value

89


Appendix E

Bank Guarantee

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