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GRADE 10

GRADE 10

TSHWANE-NORTH

BUSINESS STUDIES

FINAL EXAMINATION (2014)

MEMORANDUM

DATE: Wednesday, 19 November 2014

TIME: 3 hours MARKS: 300

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This memorandum consists of 33 pages.

NOTES TO MARKERS1 Learner’s' responses must be in full sentences for SECTIONS B

and C. This will depend on the nature of the question.2 A comprehensive memorandum has been provided, but this is by

no means exhaustive. Due consideration should be given to an answer that is correct but:

uses a different expression from that which appears in the memorandum.

comes from another source. is correct and original.

NOTE: There are no alternative answers for SECTION A.

3 Please take due note of any other relevant answers provided by learners and allocate marks accordingly. (In cases where the answer is unclear or indicates some understanding, part-marks should be allocated, for example, one mark instead of the maximum of two marks.

SECTION B

If for example, FIVE facts are required, mark the learner’s' FIRST FIVE responses and ignore the rest of the responses. Indicate by drawing a line across the unmarked portion or use the word 'Cancel'.

NB: This applies to only questions where the numbers of facts are specified.If two facts are written in one sentence, award the learner FULL credit.

SECTION C4 The breakdown of the mark allocation for the essay is as follows:

IntroductionContentConclusionMaximum: 32Insight 8TOTAL 4

5 INSIGHT CONSISTS OF THE FOLLOWING COMPONENTS:

Layout/Structure: (Is there an introduction, body using proper paragraphs and conclusion? / Is there a logical flow/link in the discussion? 2

Analysis and interpretation: (learners' ability to break down the question to show understanding of what is being asked) 2

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Synthesis: (What parts to the question would you have included in the answer? Are there decisions made from a combination of relevant points?) 2

Originality: examples, recency of information, current trends andDevelopment 2

TOTAL FOR INSIGHT:TOTAL MARKS FOR FACTS:TOTAL MARKS FOR ESSAY (8 + 32) 8 +32=40NOTE: NO MARKS WILL BE ALLOCATED FOR CONTENTS REPEATED FROM THE INTRODUCTION AND CONCLUSION.

THE LEARNER FORFEITS MARKS FOR LAYOUT IF THE WORDSINTRODUCTION AND CONCLUSION ARE NOT STATED.

6 Indicate insight in the left-hand margin with a symbol e.g. ('L, A, S and/or O'). The components of insight are indicated at the end of the suggested answer for each question.

7 Mark all relevant facts until the MAXIMUM mark in a subsection has been attained. Write MAX after maximum marks have been obtained.

8 At the end of each essay indicate the allocation of marks for facts and marks for insight as follows:(L – Layout, A – Analysis, S – Synthesis, O – Originality)

NOTE: The mark allocation for insight may vary for each essay.

9 When awarding marks for facts, take note of the sub-maxima indicated, especially if learners do not make use of the same subheadings.

10 Remember, headings and subheadings are encouraged and contribute to insight (structuring/logical flow/sequencing) and indicate clarity of thought.

(See MARK BREAKDOWN at the end of each question.)

11 If the learner identifies/interprets the question INCORRECTLY, then he/she may still obtain marks for insight.

12 If a different approach is used by learners, ensure that the answers are assessed according to the mark allocation/subheadings as indicated in the memorandum.

13 Take particular note of the repetition of facts. Indicate with a R.

14 Subtotals to questions must be written in the right-hand margin. Circle the subtotals as indicated by the allocation of marks.

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15 Only the total for each question should appear in the left-hand margin next to the appropriate question number.

16 Allocate TWO marks for complete sentences. Allocate ONE mark for phrases, incomplete sentences and vague answers.

SECTION A

QUESTION 1

1.1. Choose the correct answer. Only write the letter of the correct answer you select.

1.1.1 Aüü1.1.2 Aüü1.1.3 Düü1.1.4 Büü1.1.5 Cüü

(5x2) (10)1.2

1.2.1 Düü1.2.2 Füü1.2.3 Aüü1.2.4 Büü1.2.5 Eüü

(5x2) (10)

1.3

1.3.1 Trueüü1.3.2 Trueüü1.3.3 Falseüü1.3.4 Falseüü1.3.5 Trueüü (5x2) (10)

1.41.4.1 Regulatorsüü1.4.2 Macroüü1.4.3 Team of expertsüü1.4.4 Unethicalüü1.4.5 Executive summaryüü

(5x2) (10)

TOTAL SECTION A: [40]

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SECTION B

Mark the FIRST THREE questions from this section

QUESTION 2

2.1 CLASSIFICATION OF STATEMENTS2.1.1 Micro-environmentüü2.1.2 Macro- environmentüü2.1.3 Market environment üü (6)

2.2 Tabulate TWO differences between the public and private sector.

PUBLIC SECTOR PRIVATE SECTOR-Includes all businesses and institutions governed and owned by the stateüü

-Includes all businesses that are privately ownedüü

-The motive is to offer a serviceüü -Profit motiveüü-Goods and services benefit the society

-Focuses on meeting the demands of consumers

-Examples include Eskom, Telkom, SABC and Spoornetüü

-Examples include businesses owned privately as sole traders, partnerships or companies with a profit motiveüü

-Affordable service deliveryüü -Service delivery can be expensiveüü

-Offers limited goods and servicesüü

-Offers a variety of goods and serviceüü

Any other relevant answer related to the differences between the public and private sector (8)NOTE: Mark the first TWO differences and they must link to one other

2.3 Differentiate between own and borrowed capital.

-Owned capital is capital that is contributed by the business owner.üü-Borrowed capital is capital obtained from financial institutions and must be repaid with interest.üü (2X2)(4)

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2.4.1 SWOT ANALYSIS FOR TSHEPO’s ENTERPRISE

STRENGTHS WEAKNESSES

-Manufacturing of quality chairs and sofasüü-Affordable prices. üü-Friendly staffüü-Staff has a good relationship with customersüü (4)

-Poor business location (side road) üü-A business is not well known in the marketüü

(4)OPPORTUNITIES THREATS-Exporting goods to Europeüü-May increase sales and customersüü (4)

-High rates of interest (decreases sales) üü

(2)

(14)2.4.2 Suggest any TWO strategies that Tshepo’s enterprise can

overcome their weaknesses.

Tshepo can relocate her business to a more busy and visible location.üü

Tshepo can make use of an intensive marketing strategy, e.g. advertising, sales discounts etc. üü

Any other relevant strategy (4)

2.4.3 Give THREE purposes of a SWOT analysis.

Identifying or assessing of business opportunities.üü Helps business owners to identify ways in which their business

can grow.üü Identifies potential threats.üü Helps the owners to be proactive.üü Any other relevant answer related to the purpose of a SWOT

analysis. (2X3) (6)NOTE: Mark the first THREE ANSWERS ONLY

2.5 Explain how would you go about to set personal goals.

Be realistic.üü Keep your eye in the goal.üü Describe your goal accurately.üü Set goals as positive statements.üü Consider your values and what is important to you.üü

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Draw up a plan of action.üü Be committed to your plan and do something every day towards

achieving your goal. üü Any other relevant answer related to setting of personal goals.

MAX (6)

2.6 Outline any FOUR components of the micro environment.

Customers.üü Suppliers.üü Competitors.üü Regulators.üü Unions.üü Intermediaries.üü Non-governmental organisations.üü (2X4) (8)

NOTE: MARK THE FIRST FOUR ANSWERS ONLY

2.7 Explain the relationship between the business and suppliers.

The business needs to ensure that it is using the best suppliers to get best quality for the best price.üü

Business needs to communicate with the supplier about the latest developments in technology and products.üü

Business needs to make sure that the suppliers have enough stock to meet consumers’ needs.üü

Business needs to pay their suppliers as their customers too.üü Any other relevant answer related to the relationship between the

business and suppliers. MAX (4)

[60]

QUESTION 3

3.1 List any FOUR sources of finance.

Money market/bank loansüü Credit allowed by suppliersüü Bank overdraftüü Short-term loansüü Lease accountüü Issuing of debenturesüü Selling sharesüü Asset based loansüü Venture capitalüü Any other relevant answer related to sources of finance(2X4) (8)


3.2 Businesses use Information and communication technology (ICT) as a form of communication with relevant stakeholders. Mention any SIX types of ICT business may use for communication

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Telephone ü fax machine ücell phonesücomputersü, electronic sales terminalsüphotocopiers üand interactive white boardsü

(1x6)(6)NOTE: MARK THE FIRST SIX ANSWERS ONLY

Accept relevant examples

3.3 Read the following case study and answer questions that follow.

3.3.1 ENTREPRENEURIAL QUALITIES FROM THE CASE STUDY

Organisational skillsü e.g. Peter studied a business management course.ü

Passionate and flexibilityü e.g. Peter spent most of his time trying to find new methods to improve the quality of his fish and chips.ü

Good interpersonal relationshipsü e.g. Peter has a good relationship with his employees.ü

Passion üe.g. Peter always works hard to ensure that his business is a success. ü

Risk taker üe.g. Peter has borrowed R200 000 from the bank to establish another business outlet.ü

Any other relevant answer related to the entrepreneurial qualities supported from the case study (2x5) (10)NOTE: MARK THE FIRST FIVE ANSWERS ONLY

Allocate ONE mark for each entrepreneurial quality if not quoted from the case study

3.2 Peter wants a joint business venture with Vusi and they do not want to enjoy legal protection. The new business will be named Peter and Vusi Tasty Fish and Chips.

3.2.1 Identify a form of ownership suitable for Peter and Vusi.Partnershipüü (2)

3.2.2 Name the document that must be completed to form this type of ownership.Partnership agreement/ articlesüü (2)

3.2.3 Outline FIVE characteristics of this form of ownership. A partnership is an agreement between two or more

persons.üü Partners contribute skills, time, effort or money.üü Partnership is not a legal entity.üü Partners are jointly and severally liable for the debts of the

business.üü Profit and losses are shared among partners according to

the terms in the partnership agreement.üü Partners pay tax in their own personal capacity.üü Any other relevant answer related to the characteristics of a

partnership. (10)

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3.3 Amanda and Melissa want to establish a legally protected business has the name of which must end with “Proprietary Limited”.

3.3.1 Which form of ownership would be suitable for Amanda and Melissa? Justify your answer .

-Private Companyüü because the name ends with Proprietary Limited” üü (4)

3.3.2 Explain FIVE advantages of this form of ownership

More capital can be raised.üü It is easy to obtain cred.itüü Continuity of existence.üü Financial statements do not have to be audited.üü Does not have to appoint an auditor.üü Annual general meetings need not be heldüü Directors can take a risk that may. lead to growth

opportunities.üü The company is managed by competent directors.üü Pays less tax.üü Business is a legal entity. üü Shareholders have a limited liability.üü Any other relevant advantages of the private company (10)

NOTE: MARK THE FIRST FIVE ANSWERS

3.3.3 Name the document that must be completed to form this type of ownership.

Partnership article/ agreementüü(2)

3.3.4 Outline FIVE characteristics of this form of ownership.

A partnership is an agreement between two or more personsüü Each partner makes a contribution to the partnership, e.g. skills,

time, effort or moneyüü Partnership are not legal entitiesüü Partnership are jointly and severally liable for the debts of the

partnership üü Profits and losses are shared among partners according to the

terms in the partnership agreementüü The partners pay tax in their personality capacityüü Any other relevant characteristics of partnership (10)

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3.4 Suggest any FOUR strategies employees may use to develop a professional image.

Be professional when answering a telephone.üü Ensure that the writing is neat, legible and correct.üü Set up a good advertisement campaign.üü Always be friendly, interested and helpful.üü Keep your promises.üü Always be on time.üü Treat customers with respect.üü Check for spelling errors on official documentsüü Dress appropriately.üü. Do not be emotional.üü Any other relevant answer related to professional image (2x4) (8)


[60]

QUESTION 4

Read the following scenario and answer questions that follow.

4.1.1 Identify THREE basic management tasks that Ms Zulu is lacking in the scenario, and support your answer using information from the scenario.

Planningüü e.g. Ms Zulu does not set proper goals and does not do proper planning for future.üü

Organisationüü e.g. Ms Zulu does not allocate resources effectively to different department and cannot place her employees together according to their relevant skills.üü

Leadingüü e.g. Ms Zulu also fails to guide her employees to perform their duties to the best of their abilities. üü

MAX (12)NOTE: Allocate TWO mark for each management task if not supported from the case study

4.1.2 Mention any other THREE tasks of general management.

Activatingüü Directing and controllingüü Coordinationüü Communicationüü Delegatingüü Decision makingüü Discipliningüü Motivatingüü (2X3) (6)

NOTE: MARK THE FIRST THREE ANSWERS ONLY

4.2 Ms Zulu’s employees only report to her and she is the only one that can give her employees instructions.

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4.2.1 What kind of organisational structure does Ms Zulu use? -The line organisational structureüü (2)

4.2.2 Explain any THREE characteristics of this organisational structure.

CHARACTERISTICS OF THE LINE ORGANISATIONAL STRUCTURE

Employees report to only one head.üü Only the director manager can give instructions to

employees.üü The manager’s authority is limited to the number of

subordinates.üü Limited span of control.üü Any other relevant answer related to the characteristics of

the line organisational structure. (2x3) (6)


4.2.3 Name FOUR other organisational structures

Functional organisational structure.üü Line and staff organisational structure.üü Project organisational structure.üü Matrix organisational structure.üü (2x4) (8)

4.3 Mr Smith wants to contribute towards community development and does not know how to go about doing this.

4.3.1 Recommend any THREE business initiatives Mr Smith can take to uplift the community

Offer entrepreneurial programmesüü Offer Learnerships.üü Donations and sponsors.üü Be involved in HIV/AIDS awareness programmes.üü Offer food parcels.üü Any other relevant answer related to CSI’s (2x3) (6)


4.3.2 Explain how each of the recommended business initiatives can benefit the community

Entrepreneurial programmes: people may be able to establish their own business.üü

Offer Learnerships: young graduates will be exposed to the workplace environment and gain experience.üü

Donations and sponsors: this will assist in alleviating poverty.üü

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Be involved in HIV/AIDS awareness programmes: this may reduce the number of HIV infections in the community.üü

Offer food parcels: poverty alleviation and relief. üüMAX (6)

NOTE: Allocate marks according to the learners’ response and this must correspond with 4.3.1

4.3.3 Mention any TWO benefits of Corporate Social Investment for businesses

The business may attract suitable and qualified workers. Improves the image of the business.üü Attract and keep customers.üü Attract investors. üü Make communities a better place to live.üü Any other relevant answer related to the benefits of

Corporate Social Investments for businesses (2x2) (4)NOTE: MARK THE FIRST TWO ANSWERS ONLY

4.4 Mr Smith’s employees belong to trade unions.

4.4.1 Describe what a trade union is

Unions are employee organisations that focus on improving working conditions üü (2)

4.4.2 Give any TWO examples of a trade union

SADTU üüCOSATUüü NUMSAüü (2x2)(4)NOTE: MARK THE FIRST TWO ANSWERS ONLY

4.4.3 Discuss TWO functions of the trade unions

Protect the interest of their members.üü Negotiating with employees for increases wages.üü Improving working conditions.üü Any other relevant answer related to the functions of the

trade unions . (2x2) (4)NOTE: MARK THE FIRST TWO ANSWERS ONLY

[60]

QUESTION 5

5.1 CARTOON

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5.1.1 Name the contract an employee must sign before working for a company

-Employment contractüü (2)

5.1.2 Mention any FIVE pieces of information that must appear in that contract

The full name and address of the employerüü The name of the employee and his/her occupationüü The employee’s place of worküü The date of commencement of the employmentüü Leaveüü Hours of work and overtime arrangementsüü Deductionsüü Details of termination of worküü Any other relevant answer related to the details of the

employment contracts (2x5) (10)NOTE: MARK THE FIRST TWO ANSWERS ONLY

5.1.4 Name the Act that gives employees and employers details of the working hours

-The Basic Conditions of Employment Actüü (2)

5.1.5 Give any THREE other conditions of employment that are stipulated in the Act

Sick leaveüü maternity leave üüannual leaveüüfamily responsibility leaveüüpublic holidays üüworking on Sundaysüü

(2x3) (6)


DO NOT AWARD MARKS FOR WORKING HOURS

5.2 Differentiate between decision making and problem solving

Decision making is aimed at making a choice between alternativesüü, it is usually done by senior managersüü (2)

Problem solving is aimed at finding solutions to the problemsüü it is usually carried out by a group of peopleüü (2)

MAX (4)

5.3 Outline SIX steps in the decision making process

Identify the problemüü Define the problemüü Formulate a strategyüü Implement the strategyüü Allocate resourcesüü Monitor the problem solving/ strategyüü Evaluate the problem-solving processüü (2X6) (12)

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NOTE: AWARD MARKS EVEN IF STEPS ARE NOT IN THE CORRECT ORDER

5.4 Differentiate between compulsory and non-compulsory insurance, and give examples of each type of insurance.

Compulsory insurance

All employers and employees are forced by the law to contribute to this type of insuranceüü e.g. UIF, Road Accident Fund and Workman Compensation (COIDA) üü (4)

Non-compulsory insurance

Employers and employees are not forced to take this insurance, it is voluntaryüü e.g. fire, storm, theft etc. üü (4)

MAX (8)

5.5Outline any THREE rights and responsibilities of the lessor or lessee

The lessor must make sure that the goods are available on the agreed date.üü

The lessor must make sure that the goods or property is in the condition agreed upon.üü

The lessor must not disturb the lessee without good reasons.üü The lessor is responsible for the maintenance of goods.üü The lessee must pay rent on time.üü The lessee must take care of goods or property while it is on

lease.üü The lessee must leave the goods or property in the same

condition as when taking possession of it. üü Any other relevant answer related to the rights and responsibilities

of the lessor or lessee. (2x3) (6)

5.6 Explain how creative thinking can be used to solve business problems.

New products or services can be designed to meet changing needs.üü

Products and services can be marketed creatively.üü Managers can come up with creative strategies for the

business.üü Managers can motivate and manage staff in creative ways.üü Employees can come up with creative solutions ton all kinds of

business problems.üü The business may be able to find ways of improving service

delivery and marketing.üü Any other relevant answer related to the role of creative thinking in

solving business problems. MAX (10)

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[60]

QUESTION 6

6.1 SCENARIO

6.1.1 Identify the problem solving technique used by Joyce-Nominal group techniqueüü (2)

6.1.2 Explain any TWO advantages of using Joyce’s problem solving technique

Many creative ideas can be obtained. üü All group members are given the opportunity to share their ideas

with others.üü No one dominates the discussion.üü Group members who do not have the confidence to give their

opinions are given a chance to write their ideas.üü Any other relevant answer related to the advantages of the

nominal group technique. (2x2) (4)6.1.3 Briefly explain any other FIVE problem solving techniques

Brainstorming is used to gather as many ideas from the participants as possible.üü

Force field analysis is useful for looking at all forces for and all the forces against change.üü

Empty chair technique is a role play technique where a person sits in a chair, facing an empty chair and switch from one chair to another to look at the problem from a different perspective/angle.üü

Delphi technique is used to obtain information from experts who do not have to meet face to face.üü

Forced combinations used for remixing the ideas so that existing ideas are looked at in a new combinations. üü

The chair technique is a method of weighing up the pros and cons of an idea or decision.üü

Mind mapping are diagrams that represent ideas or conceptsüü The SCAMPER makes use of a set of questions to help a person

solve a problem and helps people to see things differently.üü Any other relevant explanation of the problem solving techniques

(2x5) (10)

NOTE: MARK THE FIRST FIVE ANSWERS ONLY

6.2 Discuss how you would go about doing research by following the rules of protocol and ethics for conducting research.

Research can only be conducted with the willing cooperation of the participants/ obtaining consent from respondents.üü

Be respectful and professional.üü Keep responses of interviewees confidential.üü

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Report results honestly and accurately.üü Interviewee shouldn’t try to influence the opinion of the

participants.üü Obtaining an ethical clearance from the relevant persons.üü Participants should always feel free to refuse to answer some

questions.üü Participants should be told the reason for the market research

and how long it will takeüü Any other relevant answer related to research protocol and ethics

MAX (10)6.3 Give any THREE examples of audio visual aids

Tablesüü graphsüü diagrams and illustrationsüü data projector üüoverhead projectorüü handoutsüü etc. (2x3) (6)NOTE: MARK THE FIRST THREE ANSWERS ONLY

6.4 Explain the THREE types of business sectors and give one example of an industry found in each sector

Primary sector üüe.g. fishing, mining, forestry and agricultureüü Secondary sectorüü e.g. motor industry, furniture industry, textile

industry etc. üü Tertiary sectorüü e.g. trade, services, transport services and

hospitality servicesüü Any other relevant examples of industries found in the business

sectors MAX (12)

6.5 CASE STUDY

6.5.1 Name the Act that gives clear guidelines regarding the rights and responsibilities of both credit providers and credit applicants. The National Credit Actüü (2)

6.5.2 Explain TWO purpose of this Act The Act encourages consumers to borrow responsibly. üü The NCA discourages irresponsible credit granting by credit

providers.üü The NCA aims to balance the rights and responsibilities of credit

providers and consumers. üü Promotes equity in the credit market.üü Addressing and correcting imbalances in negotiation power

between consumers and service providers.üü Any other relevant answer related to the purpose of the NCA

(Any 2X2) (4)

NOTE: MARK THE FIRST TWO ANSWERS ONLY

6.5.3 What does “blacklisted “mean?

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This is where credit providers send the debtor’s names to the credit bureaus as bad payers and makes it difficult for a debtor to obtain credit in future.üü (2)

6.5.4 Which right of Sakhele Nkume has been violated according to the rights of consumers? Support your answer

The right to information or fair and honest dealingsüü because Sakhele has never received any communication from the store that he was behind with my paymentsüü (MAX 4)

6.5.5 Outline any other TWO rights of the consumers .Consumers have a right to:

be protected against discriminatory marketing.üü privacy from unwanted direct marketing.üü have supplier that is fair and reasonable in their marketing.üü fair and reasonable terms and conditions in the contract.üü fair value, good quality and safety from the products.üü Any other relevant answer related to consumer rights (2x2) (4)

NOTE: MARK THE FIRST TWO ANSWERS ONLYDo not award marks if the rights have been repeated in 6.5.5

[60]

SECTION C

Mark the first TWO questions from this section

QUESTION 7

Discuss quality in relation to the following business functions, human resources, general management, financial, purchasing and production functions

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7.1 INTRODUCTION Quality is a measure of how good a product is and this depends

on the effectiveness of different business functions.ü. Each of these functions must ensure that their activities are of

good quality.ü Good quality products and services will ensure that the goals of

the business are achieved. ü All these functions depend on one another for the smooth running

of the business.ü Any relevant answer related to the introduction of business

functions (Any 1x3)(3)

7.2 BODY7.2.1 Human resources function

This function is responsible for looking after the employees in the company.üü

HR staff must recruit the right people for the job.üü This function must also ensure that employees are happy and

looked after while working for the business.üü HR takes responsibility for all conditions of employment including

payment of employees and taking leave.üü HR is must conduct performance appraisals.üü HR needs to train and develop employees.üü HR is must maintain a healthy relationships between the employer

and employees.üü Any other relevant answer related to the Human resources

function MAX (8)

7.2.2 The general management

This is the umbrella function of any business.üü Management must make decisions, sets the goals and determine

the vision and mission of the business.üü The general manager must ensure that vision and goals of the

business are achieved. The general management function must lead, control and

organise all the other functions.üü This function needs to ensure that all the business function

operate effectively.üü Any other relevant answer related to the general management

MAX (8)7.2.3 Financial function

This function is responsible for handling all money matters of the business.üü

The task of the financial function includes all financial aspects such as budgeting and channeling the available money to different departments.üü

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It is responsible for acquiring money and makes it available so that the business can operate efficiently. üü

This function is responsible for drawing up financial statements and budgets for all other business functions.üü

The financial manager must determine the financial needs of the business.

Any other relevant answer related to the financial functionMAX (8)

7.2.4 Purchasing function

This function is responsible for buying all the raw materials, machinery, equipment and services for the business.üü

Purchasing needs to ensure that the business has the right quality, price and quantity of goods and services.üü

Purchasing must select suitable suppliers.üü Purchasers should have expert knowledge both about the product

they must buy and the markets in which they operate.üü The purchasing manager should look for suitable, new and better

suppliers continuously.üü Any other relevant answer the purchasing function MAX (8)

7.2.5 Production function

This function is responsible for the production of goods and services. üü

The production has to process the raw materials to ensure a quality product.üü

The production function has to ensure that enough production takes place to meet the demands of the consumers.üü

The production function is responsible for maintaining equipment.üü

This function must adhere to all safety procedures and regulations to contribute to the safety of all factory workers.üü

Any other relevant answer the production function MAX (8)

7.3 CONCLUSION

It is important that the above business functions should work together to ensure the business produce good quality products and offers quality services. üü

Any other relevant conclusion (Any 1x2)(2)

BREAKDOWN OF MARK ALLOCATIONQUESTION 7

DETAILS MAXIMUM TOTAL

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INTRODUCTION 3

Max32

Human resources function

8

The general management function 8Financial function

8Purchasing function

8Production function 8

CONCLUSION 2INSIGHT

Layout 2Analysis, interpretation 2Synthesis 2Originality, examples 2TOTAL MARKS 40

LASO -For each componentAllocate 2 marks if all requirements are met.Allocate 1 mark if only some of the requirements are met.Allocate 0 marks where requirements are not met at all. [40]

QUESTION 8

Evaluate the impact of the above (please refer to the question paper) socio-economic issues on businesses and recommend one strategy for each socio-economic issue businesses may use to overcome the above mentioned issues.

8.1 Introduction

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Poverty, piracy and counterfeiting, gambling, unemployment and HIV/AIDS are some of the biggest socio-economic challenges that South African businesses are facing.ü

These issues are interrelated and have a negative impact on business operations.ü

The government and the private sector each have an important role to play in order to address each of the above issues.ü

Any other relevant introduction (Any 3X1) (3)

8.2 BODY

8.2.1 IMPACT OF POVERTY ON BUSINESSES Businesses spend money on social responsibility

programmes.üü Businesses cannot find skilled people. üü Poverty shrinks the market because people cannot afford to buy

luxuries.üü Poverty leads to crime such as shoplifting and robberies.üü Businesses experience a decline in profitability.üü People cannot participate fully in the economy.üü It results to lack of skills and low productivity. üü Businesses spend money on relieving poverty through their social

responsibility programmes.üü Any other relevant answer related to the impact of impact of

poverty on business operations. Sub max (6)

STRATEGY Offer community uplifting programmesüü Job creationüü Any other relevant strategy Sub max (2)

MAX (8)8.2.2 IMPACT OF PIRACY AND COUNTERFEITING ON

BUSINESSES Businesses lose money that could have been used for expansion

and the creation of job opportunities.üü Counterfeits often result in price increases of original goods.üü Consumers are often tempted to buy counterfeits because of the

price differences.üü Counterfeits reduce the sales and profits of businesses.üü Businesses found guilty of selling pirate goods face fines and

business owners face criminal charges.üü Consumers cannot trust what they buy. üü Criminals selling counterfeits are stealing investments and ideas

from the original maker. üü Any other relevant answer related to the impact of impact of piracy

and counterfeiting on business operations. Sub max (6)

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STRATEGY Register the product with the registrar of trade marks.üü Obtain a patent and copyright right if possible.üü Educate the customers about the impact of piracy on business

operations.üü Report the people who sell pirated products.üü Any other relevant strategy Sub max (2)

MAX (8)

8.2.3 IMPACT OF HIV/AIDS ON BUSINESSES Deaths lead to a decreased pool of customers and a loss of

profits. üü A reduced labour force makes recruitment become more difficult.

üü Business might have to contribute towards workers medical

costs.üü Workers that are ill will bring down the productivity of the

business.üü Staff that are appointed to replace the one’s that died of AIDS

need to be trained therefore it will cost the business more. üü Business need to invest money in programmes to educate the

workers regarding HIV/AIDS. üü Any other relevant answer related to the impact of HIV/AIDS on

businesses. Sub max (6)

STRATEGY Conduct HIV/AIDS awareness campaigns in the workplaceüü Encourage the affected and infected employees to join support

groups.üü Offer employees wellness programmes.üü Any other relevant strategy Sub max (2)

MAX (8)

8.2.4 IMPACT OF CRIME ON BUSINESSES Crime may discourage new businesses from starting upüü Decreases a business profit.üü Businesses may close down.üü Businesses may lose employees. Increase in medical expense and insurance premiums.üü High security costs.üü Cost of replacing damaged property.üü Any other relevant answer related to the impact of crime on


STRATEGY

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Better, more visible policing and faster response times Report crime to the police.üü Businesses must work together with the Community Police

Forums.üü Install effective security measures.üü Any other relevant strategy Sub max (2)

MAX (8)

8.2.5 IMPACT OF VIOLENCE ON BUSINESSES Reduces productivity because employees who are affected

by violence cannot focus at work.üü Political violence scares investors.üü Businesses may close down for the duration of the

violence.üü Loss of customers because they may fear that the business

may be affected by violence once more.üü Affected employees may have to take time off and attend

counselling sessions.üü Businesses may have to release their employees early

during pay day.üü Any other answer related to the impact of violence on


STRATEGY

Train employees on the impact of violence.üü Encourage a culture of tolerance in the workplace.üü Be involved in the community poverty alleviations

programmes.üü Any other relevant strategy Sub max (2)

MAX (8)

8.3 CONCLUSION

In order for businesses to prosper these socio-economic issues need to be addressed otherwise it can destabilise the country.ü

Businesses need to identify the socio-economic issues that affect their location and work together with the community to address the challenges.ü

Businesses can only grow and develop into successful enterprises if they take socio-economic issues into consideration.ü

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Business must address some of these socio-economic issues as part of the social responsibility and also to minimise their impact on business operation.ü

Any other relevant conclusion (Any 1x2) (2)


DETAILS MAXIMUM TOTALINTRODUCTION 3

Max32

Impact of povertyStrategy

62

Impact of piracy and counterfeitingStrategy

62

Impact of HIV/AIDSStrategy 6

2

Impact of crimeStrategy

62

Impact of violenceStrategy

62

CONCLUSION 2INSIGHT


QUESTION 9

Advise Themba on how to find the best location for his business by discussing any FIVE factors that influence the location of a business

9.1 INTRODUCTION

There are many factors that influence why businesses are located in certain areas.ü

Entrepreneurs must ensure that they find the best location for their businesses.ü

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The best business location will enable businesses to grow and obtain a high rate of turnover.ü

Any other relevant introduction (1X3) (3)

BODY

9.2 FACTORS THAT INFLUENCE A BUSINESS LOCATION

9.2.1 Labour regulationsüü (2)

Businesses must consider the geographical related labour issues such as lower minimum wages than others, hours of work that employees are permitted to work etc. üü

If the minimum wages are too high, labour becomes very expensive resulting to increase in prices of goods and services. . üü

This will then results in the decrease in the demand for goods and services.üü

Labour regulations can cause the business to relocate.üü Any other relevant answer related to the influence of labour

regulations on business location. Sub max (6)

MAX (8)

9.2.2 Environmental factorsüü (2)

Businesses must consider the impact of business operations on the environment. üü

The impact that the business will have on the natural environment must be determined.üü

Pollution and noise caused by a business will directly affect the business location.üü

If the noise and pollution caused by a business can be harmful to the public, that business should not be located close to residential areas.üü

Some areas have strict pollution and dumping laws.üü Some areas have certain building restrictions.üü Some have adequate natural resources.üü Any other relevant answer related to the influence of

environmental factors on business location. Sub max (6)MAX (8)

9.2.3 Transportüü (2)

Businesses need transport to bring raw materials, employees and customers within reach of the business.üü

Businesses may choose to use any mode of transport that is suitable for their products and raw materials.üü

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Businesses must investigate the different modes of transport in terms of price and availability and choose the one that best meets their needs.üü

Businesses should be located in areas where it is easy for employees to get to work. üü

Any other relevant answer related to the influence of transport on business location. Sub max (6)

MAX (8)

9.2.4 Infrastructureüü (2)

Businesses must consider the availability of infrastructure such as the availability of transport, water and electricity.üü

There is lack of infrastructure in some areas because of urbanisation and population growth.üü

Businesses should investigate whether the infrastructure will be upgraded in such areas before making decisions on their locationüü.

Business must also consider access, cost and speed of telecommunication networks when choosing a location.üü

Any other relevant answer related to the influence of infrastructure on business location. Sub max (6)

MAX (8)

9.2.5 Availability of cheaper electricity and water suppliesüü (2)

Electricity is expensive and businesses cannot operate without water and electricity.üü

Some areas are subject to load shedding.üü Businesses must investigate ways in which electricity can be

saved.üü Businesses may, if possible, install water storage tanks on their

sites.üü Manufacturing business enterprises that rely heavy on the use of

water must be located in areas where sufficient water is available.üü

Any other relevant answer related to the influence of electricity and water on business location. Sub max (6)

MAX (8)

9.2.6 Potential marketüü (2)

Businesses should be located closer to their current and future customers.üü

The location of the competitors and how close they are to the potential market will have an impact on the growth and distribution of businesses.üü

The location of the potential market will affect the marketing strategy and costs.üü

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Businesses may be located outside CBD, so that they are able to provide customers with other benefits, for example free parking.üü

Any other relevant answer related to the influence of electricity and water on business location. Sub max (6)

MAX (8)

9.2.7 Raw materialsüü (2)

Manufacturing business enterprises need more raw materials.üü Businesses that need raw materials in their daily operations

should be located close to the source of raw materials.üü The closer the raw materials to the business, the lower the

transport costs.üü Any other relevant answer related to the influence raw materials

on business location. Sub max (6)

MAX (8)

9.2.8 Labour marketüü (2)

Businesses should consider the accessibility of skilled employees in their location.üü

They should also consider the availability of training facilities nearby and cost effective unskilled labour.üü

Businesses should consider the affordability of labour rate in their locationsüü

Business owners must minimise the business’s expenses and choose to locate their businesses in areas where labour is available and affordable. üü

Any other relevant answer related to the influence of labour market on business location Sub max (6)

MAX (8)

9.2.9 Climateüü (2)

Some businesses such as agricultural and tourism industries depend on a particular climate.üü

A business that organises wildlife safaris would rather be located in an area with hot weather climate.üü

Businesses should consider if their operations will be influenced by either hot or cold conditions.üü

They should also consider additional air conditioning or heating costs needed to compensate for the climatic conditions.üü

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Business must consider if their raw materials require a particular climate.üü

Any other relevant answer related to the influence of climate on business location. Sub max (6)

MAX (8)

9.2.10 Government and local regulationsüü (2)

Businesses must comply with local and government laws. Local laws can differ from one area to another.üü There are some local laws and government regulations that

require businesses to pay levies.üü If there are laws preventing parking or loading in certain areas, a

business‘s location will be affected.üü Businesses should consider the tax rates in their location.üü They should also consider the rate of crime in the area to avoid

spending a lot of money on security.üü Any other relevant answer related to the influence of government

and local regulations on business location. Sub max (6)

MAX (8)

NOTE: MARK THE FIRST FIVE FACTORS

ALLOCATE 2 MARKS FOR EACH HEADING AND 6 MAX FOR DISCUSSION

9.3 CONCLUSION

There are numerous factors that must be considered when choosing a business location in order for it to operate successfully.üü

Businesses should conduct a proper research on the factors affecting their location to avoid business failure and closing down. üü

Any other relevant conclusion (1x2) (2)



Max32

Labour regulations 8

Environmental factors8

Transport

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8Infrastructure 8Availability of cheaper electricity and water supplies

8

Potential market 8Raw materials 8

Labour market8

Climate8

Government and local regulations

8

CONCLUSION 2INSIGHT



QUESTION 10

Discuss FOUR criteria successful team performance. Explain the factors that influence team relationships. Conclude by mentioning the importance of understanding the business objectives

10.1 INTRODUCTION

Teamwork is necessary for effective business performance. ü A Team is a group of people who each contribute their individual

knowledge and skills. ü Businesses should encourage their employees to become team

players without losing their individuality.ü Businesses should ensure that every employee understands the

business objectives and believes in them.ü Any other relevant introduction (1x3) (3)

BODY

10.2. CRITERIA FOR SUCCESSFUL TEAM PERFORMANCE

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10.2.1 Clear objectives and agreed goals.üü (2) Team members must understand the purpose of the team. üü The goals and objectives must be clear and measurable.üü Any other relevant answer related to objectives and goals

Sub max (4)MAX (6)

10.2.2 Support and mutual trust üü (2) Team members must trust and believe in each other’s ability. üü A team must be able to solve conflicts and disagreements by

communicating and respecting each person’s points of view. üü The work is not about individuals but about the team being

successful. üü Focus on the primary goal or objective. üü Any other relevant answer related to Support and mutual trust

Sub max (4)MAX (6)

10.2.3 Mutual respectüü (2) Teams must appreciate other team members’ opinions, feelings,

wishes and rights. üü Mutual respect encourages team members to voice their opinions

or idea without fear of being mocked or ridiculed. üü Mutual respect allows team members to feel valued and

supported. üü Any other relevant answer related to mutual respect Sub max(4)

MAX (6)10.2.4 Commitment üü (2)

All team members need to be committed to achieving the team’s goals efficiently and on time. üü

Each person must be committed to the work that needs to be done as well as being committed to each other. üü

Team members must not speak negatively about other team members. üü

Team members must encourage each other, arrive at meetings on time and meet deadlines. üü

Any other relevant answer related to commitment Sub max(4)MAX (6)

10.2.5 Sound inter-team relationshipsüü (2)

The relationships between team members will determine the success of the team performance. üü

Conflict between team members will influence the attitude and performance of other team members.üü

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Businesses should invest large amounts of money in team building events.üü

Any other relevant answer related to sound inter-team relationships. Sub max(4)

MAX (6)10.2.6 Individual development opportunitiesüü (2)

Team members want to grow as individuals by learning other competencies and skills.üü

Team members help others to discover their competencies and interests.üü

Any other relevant answer related to Individual development opportunities. Sub max(4)

MAX (6)10.2.7 Review of team processesüü (2)

Team members must sit down to review their performance once the project has been completed.üü

Team members can draw from their previous team experience to improve future team performance.üü

Any other relevant answer related to reviewing team performanceSub max(4)MAX (6


10.3 FACTORS THAT INFLUENCE TEAM RELATIONSHIP

10.3.1 Diversityüü (2)

Diversity means team members are all differentüü People have differences in the following ways: race, gender, age,

disability talents, etc. we all have different strengths and weaknesses. üü

People should learn to work together and focus on similarities and strength and become better people from their different experiences. üü

The best team consists of people who bring different talents and abilities to the team. üü

Any other relevant answer related to diversity Sub max(2)MAX (4

10.3.2 Prejudiceüü (2)

It can be based on racial discrimination.üü Some team members may be prejudiced towards other team

members that hold different beliefs from theirs.üü

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It affects relationships between colleagues and makes the working environment tense and very unpleasant.üü

Any other relevant answer related to prejudice Sub max(2)MAX (4)

10.3.3 Valuesüü (2)

This could be honesty, respect for life, respect for all people, honour or treat others as you would like to be treated. üü

Team members may hold different values and beliefs that may sometimes not be the same as other team members.üü

Any other relevant answer related to values. Sub max(2)MAX (4)

10.3.4 Discriminationüü (2) Team members may treat each other in an unfair manner

because they are different from one another.üü Team members may differ I terms of values, attitudes, beliefs,

race, gender, religion and this may negatively affect team performance.üü

Any other relevant answer related to discrimination. Sub max(2)MAX (4)

10.4. CONCLUSION

The organization must continually strive to improve the performance of their teams in order to achieve a high level of productivity and profits. ü

Businesses must encourage employees to work in teams so that quality products can be delivered

Team members must work hard and achieve the objectives of the enterprise.ü

Any relevant conclusion ( 1 x 2 ) (2)



Max32

Four Criteria for successful teams

4x6 (24)

Factors that influence team relationship

4x4 (16)

CONCLUSION 2INSIGHT

Layout 2Analysis, interpretation 2

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Synthesis 2Originality, examples 2TOTAL MARKS 40


SECTION A: 40

SECTION B: 180

SECTION C: 80

TOTAL: 300

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