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MINISTRY OF CULTURE, SPORTS AND TOURISM

VIETNAM NATIONAL ADMINISTRATION OF TOURISM

VIETNAM HOSPITALITY INDUSTRY ON THE

WAY OF SUSTAINABLE WATER USE

VIETNAM HOSPITALITY INDUSTRY ON THE

WAY OF SUSTAINABLE WATER USE

December 2017 │Phuket, Thailand

Hoạt động Cơ sở lưu trú Du lịch Việt Nam

Hospitality Industry in Viet Nam

Hoạt động Cơ sở lưu trú Du lịch Việt Nam

Hospitality Industry in Viet Nam

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Tăng trưởng KQT-CSLTDL 2005-2016 International Visitors-Accommodation Growth

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Source: VNAT

3468 3583

4172 42543772

5050

6014

6848

75727874 7944

10012

0

2000

4000

6000

8000

10000

12000

2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016

nghìn lượt

khách 5847

6720

8550

10400 10800

12000

15120

16000

18850

21000

0

5000

10000

15000

20000

25000

2004 2006 2007 2008 2009 2010 2013 2014 2015 2016

Thực trạng hệ thống cơ sở lưu trú du lịch Curent scenario

Các tập đoàn đầu tư lớn trong nước dẫn dắt thị trường, tạo khu nghỉdưỡng quy mô lớn, dịch vụ đa dạng, tạo biến chuyển mạnh mẽ.

Booms of Domestic Investors – market development, high-endresort, big change

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• Hochiminh City 51.500

• Hanoi: 45.600

• Thanh Hoa 22.400

• Quang Ninh 17.200

• Khanh Hoa 22.700

• Da Nang 22.000

• Nghe An 17.000

• Lam Dong 16.600

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14 Cities/ Provinces over 9.000 rooms

• Binh Thuan 12.300

• Kien Giang 11.000

• Lao Cai 10.800

• Binh Duong 10.500

• Ba Ria Vung Tau 10.200

• Hai Phong 9.200

Growth Rooms and Visitor in Hanoi

6

0

5000

10000

15000

20000

25000

30000

2011 2012 2013 2014 2015 2016

Visitors to Hanoi

(1000)

Classified Rooms

Growth of Visitors and rooms in Danang

7

0

2000

4000

6000

8000

10000

12000

14000

16000

2011 2012 2013 2014 2015 2016

Tốc độ tăng Khách du lịch và cơ sở lưu trú du lịch Đà Nẵng

Visitors to Danang (1000)

Classified Rooms

Growth of Visitors and rooms in Hochiminh City

8

0

10000

20000

30000

40000

50000

60000

2011 2012 2013 2014 2015 2016

Visitors to Hochiminh City

(1000)

Classified Rooms

KHÁCH SẠN NGHỈ DƯỠNG Resort

• LÀNG DU LỊCH Tourist Village

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BIỆT THỰ DU LỊCH Tourist Villa

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Nhà nghỉ Du lịch

• Bungalow, Guest House

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Căn hộ du lịch Condotel

Homestay – Hoabinh, Sonla

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Homestay in Duong Lam, Hanoi

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Bãi cắm trại Du lịch - Tourist Camp• Khu cắm trại Rừng Madagui

Tàu thủy lưu trú Du lịch Cruise

Northern Highland -Miền núi phía Bắc 15% Accommodation and 10% rooms

Visit Vietnam Year 2017

South of the Central Region

10.7% accommodation and 17.7% rooms

Hồ Lak

Central Highland

6.5% accommodation and 6% rooms

TƯ Cục

Núi Bà Đen

Southeast Region31.4% accommodation and 29.3% rooms

buồng

Mekong Delta8% accommodation and 9% rooms

Thực trạng hệ thống cơ sở lưu trú hiện nay Curent scenario

• Ngày càng nhiều thương hiệu hàng đầu thế giới, Int’l Brand.

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Chính sách Cơ sở lưu trú Du lịch Việt Nam

Hospitality Policy in Viet Nam

Chính sách Cơ sở lưu trú Du lịch Việt Nam

Hospitality Policy in Viet Nam

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• TCVN 4391:2015 Hotel Standard

• TCVN 7800:2017 Homestay Standard

• TCVN 7799:2017 Tourist Guest HouseStandard

• TCVN 7798:2014 Tourist Apartment(Condotel) Standard

• TCVN 7797:2009 Holiday Village Standard

website: www.vietnamtourism.gov.vn

Tiêu chuẩn xếp hạng CSLTDLSTANDARD SYSTEM TO CLASIFY THE ACCOMMODATION

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• TCVN 7796 : 2009 Tourist Camping SiteStandard

• TCVN 7795:2009 Tourist Villa Standard

• TCVN 9372:2012 Cruise Ship Standard

• National Standard TCVN 9506:2012 Accommodation and concerning services –Term and Definition

Tham khảo website: www.vietnamtourism.gov.vn

STANDARD SYSTEM TO EVALUATE AND CLASIFY THE ACCOMMODATION IN VIETNAM

• Strategy for Tourism Development to 2020 with Vision to 2030 (issued in 2011) (Decision 2473/QĐ-TTg of the Prime Minister dated 30/12/2011)

• Master Plan for Tourism Development to 2020 with Vision to 2030 (issued in 2013)

• Tourism Marketing Strategy to 2020

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Major Policy Documents

Strategy for Tourism Development to 2020

with Vision to 2030 Decision 2473/QĐ-TTg

of the Prime Minister dated 30/12/2011

a) Key Industry, High Contribution in GDP, enhacing the development of other industry.

b) Proffesional, Modern, focus on quality and efectiveness, ensure the brand, raise competition ability.

c) Simultanously develop the domestic and intern’l tourism, inbound, outbound.

Strategy for Tourism Development to 2020

with Vision to 2030 Decision 2473/QĐ-TTg

of the Prime Minister dated 30/12/2011

d) Sustainable tourism development

e) Mobilize all indoor and outdoor power, use effectively natural, cultural and human resources, develop the tourism cooperation.

Phát triển CSLTDL bền vững

Viet Nam Hospitality Industry for Sustainable

Development.

Phát triển CSLTDL bền vững

Viet Nam Hospitality Industry for Sustainable

Development.

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Green Tourism

Environment Target

Logo of Green Lotus Sustainable Label for Accommodation

QĐ 1356/QĐ-BVHTTDL ngày 12/4/2012

Green Lotus Certification _ Level 5

NHÃN XANH ASEAN

GREEN HOTEL AWARD

Connotation of ASEAN Tourism Standard Logo

ASEAN Tourism Standard Certification

ASEAN Tourism Standard Plaque

Score

Tools for quality assessments required by the ASEAN Green Hotel standard are categorized into

11 major criteria

30 requirements

80 criteria for audit.

There are two levels of rating score as follow: Score Meaning

1 Conformance

0 Nonconformance

RequirementMajor Criteria Score of N Minimum 50%

1. Environmental policy and actions for hotel operation 11 6

2. Use of Green products 5 3

3. Collaboration with the community and local

organizations

9 5

4. Human resource development 3 2

5. Solid waste management 8 4

6. Energy efficiency 6 3

7. Water efficiency and water quality 12 6

8. Air quality management (indoor and outdoor) 4 2

9. Noise pollution control 2 1

10. Waste water treatment and management 10 5

11. Toxic and chemical substance disposal management 10 5

The total score and criteria for certification

Quality Level of

Standard

Score Level Percentage

Not Certified 0 – 47 Less than 60

Certified 48 up 60 up

Major Criteria Requirements

1. Environmental

policy and actions

for hotel operation

1.1 Promotion of environmental activities in order to encourage the involvement of hotel staff, clients and suppliers to participate in environmental management practices.

1.2 Existence of plan for raising staff to be aware of environment i.e. training.

1.3 Existence of environmental management plan for hotel operation.

1.4 Existence of monitoring program for environmental management of hotels.

Major Criteria Requirements

2. Use of Green

products

2.1 Encouragement for the use of local products for

hotel operation i.e. food and handicrafts.

2.2 Encouragement for the use of environmentally

friendly products

3. Collaboration

with the community and local the organizations

3.1 Existence of plans / activities to help improve

quality of life of the community

3.2 Existence of awareness rising programs for local

community on environmental protection

3.3 Creation of activities in promoting culture and

traditional performance and local ways of life

3.4 Creation of job opportunity for local community

Major Criteria Requirements

4. Human

resource

development

4.1 Provision of training programs for

operation and management staff on

environmental management.

5. Solid waste

management

5.1 Introduction of waste management

techniques

e.g. waste reduction, reuse, recycling,

waste separation and composting.

5.2 Encouragement of the involvement of

hotel staff in waste reduction, reuse,

recycling, waste separation and

composting program

5.3 Encouragement of the involvement of

hotel Guest in reuse, recycling, waste

separation

Criteria

6. Energy

efficiency

6.1 Introduction of energy saving techniques and / or

energy saving technology and equipment for hotel to

reduce energy consumption.

6.2 Installation of meters / equipment to monitor

energy consumption.

6.3 Encouragement of the involvement of hotel Guest

in energy saving

7. Water

efficiency

and water

quality

7.1 Introduction of water saving techniques and / or

use of water saving technology and equipment to

reduce water consumption.

7.2 Regular maintenance for water saving equipment.

7.3 Encouragement of the involvement of hotel guest

in water saving

7.4 Ensure the quality of water used in the hotel

Major Criteria Requirements

8. Air quality

management (indoor

and outdoor)

8.1 Designation of smoking and non-

smoking area.

8.2 Regular monitoring and

maintenance for equipment and hotel

facilities to ensure the air quality i.e. air

conditioning

9. Noise pollution

control

9.1 Existence of noise control program

from hotel operation.

Major Criteria Requirements

10. Waste water

treatment and

management

(water quality)

10.1 The use of mechanisms to prevent

water contamination and reduce waste

water generation.

10.2 Promotion of the use of recyclable

/ grey water in operation i.e. watering

trees.

10.3 Encouragement for an appropriate

use of waste water treatment

11. Toxic and

chemical

substance disposal

management

11.1 Provision of clear signs for toxic

substance

11.2 Appropriate hazardous waste

disposal management

11.3 Regular inspection, cleaning and

Connotation of ASEAN Tourism Standard Logo

Connotation of ASEAN Tourism Standard Logo

Hotels are interested in Green Lotus

Label in Vietnam

33 hotels received the Green Lotus

Label Certification and 7 others applied.

Detail Target of VN Accommodation

Quality, Effectiveness, Competitiveness

Ability, Brand Development

Quantity:

2020: 580,000 rooms

2030: 900,000 rooms

Investment Capital:

The period of 2015 - 2020 :USD 42.5 bil

Solution

1. Raise capacity and Effectiveness of State

Management

2. Support the Enterprises, accommodation to solve

the problem.

3. Training of professional and skills for the staffs to

meet the demand of the market in the process of

intergration. Carry on the ASEAN mutual

Recognision Arangement on Tourism Professional.

4. Quality Control. Adjustment the National standards

to classify accommodation and và National

Tourism Standards.

Solution

5. Implement Program to Respond to Climate

Change, environment protection, isue Green

Lotus Label for Accommodation, use

Responsible Toolkit

6. Develop the activity of Vietnam Hotel Association

and local Tourism Association.

7. Explore efectivly and sustainable the heritage.

8. Promotion, brand development.

MỤC TIÊU PHÁT TRIỂN VÀ CAM KẾT CỦA LÃNH ĐẠO

Là một khách sạn 5 sao tậntâm về môi trường, Kháchsạn Rex không chỉ cungứng các sản phẩm và dịchvụ lưu trú , ăn uống, hộinghị, văn phòng chấtlượng cao cho khách hàngmà còn cam kết thực hiệncác biện pháp phù hợp đểbảo vệ tài nguyên và ngănngừa ô nhiễm. Đảm bảophát triển theo đúng tiêuchí phát triển du lịch bềnvững.

ACTION to be CHANGED

Action to be changed: keep water run

Action to be changed: Maintanance

Water Leaking

Old tank – one flush

New tank – two flush

Attitude to be changed

Solution: Limit Water flow

Solution: Guest encourage

Solution: Sensor

WATER TREATMENT

WATER USE CONTROL – GREY WATER

FORGARDENING

� Reduce 3,000

m³/year.

RESORT / HOTEL / CONDOTEL / GOLF

XIN CẢM ƠN SỰ LẮNG NGHE CỦA QUÝ VỊFor more infomation, please kindly contact:

Vietnam National Administration of TourismAddress: 80 Quan Su Str., Ha NoiTel.: (+84) (4) 3942 3760, ext. 131

Email: binhvnat@yahoo.com

Website: www.vietnamtourism.vn

www.vietnamtourism.gov.vn

www.vietnamtourism.com