2013  Vidquik  

Video Interaction for Business

2013 vidquik

2013  Vidquik  

TRENDS

Impersonal or difficult customer interaction Majority of people prefer direct interaction vs. text chat or emails

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2.

Increasing adoption of online video communication 43% of daily internet users video chat (Pew Internet 2012). Rapid growth of consumer services, such as Tango, Google Hangouts and Skype’s continued expansion.

2013  Vidquik  

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•  Increase online sales leads and revenues (Research shows up to 50% increase of online sales vs. text chat or phone, especially during “shopping cart” stage)

•  Proactive sales escalation •  Improve sales/customer representatives’

performance and behavior

ADVANTAGES OF VIDEO ENGAGEMENT

2013  Vidquik  

PRIMARY PRODUCT: VIDQUIK CONNECT

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•  Easily embeddable to websites. Easy-to-use interface and admin tools.

•  Customized images and graphics.

•  Software-as-a-Service. Only a camera and web browser is needed.

2013  Vidquik  

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PRIMARY PRODUCT: VIDQUIK CONNECT

•  Live toggle between video and web conferencing interface

•  Choose between one-way and two-way video

2013  Vidquik  

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•  Video chat. One or two-way video. Instant off option.

•  Text chat, drawing tools, note taking.

•  Document sharing. Images, PDF, powerpoint, documents, and video.

•  Online form creation. Optional avenue to capture user information through Vidquik Connect.

•  Electronic signatures. Easily and quickly close deals online.

PRIMARY PRODUCT: VIDQUIK CONNECT

2013  Vidquik  

Camry Page

FJcruiser Page

Tacoma Page

Camry Salesman

FJcruiser Salesman

Tacoma Salesman

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• Intelligent routing technology.

• Ability to tag “seats” based on product line, geography and other factors. Can utilize IP address and webpage location.

• Ability to connect with unknown callers. The callers do not have to login or register to communicate with company representative.

INTELLIGENT ROUTING

2013  Vidquik  

PRODUCTIVITY AND COST SAVINGS

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• Minimum cost of $300 to send field engineers to homes.

• 40%+ are minor issues that didn’t require a physical presence.

• LapTop, mobile phone or tablets with cameras can easily utilize Vidquik Connect.

• Decrease of field visits by 20% for Cable Co.

• Average shopping cart abandonment rate is 67%

• Over $10 billion lost in 2012 from abandonment

• Vidquik Connect can provide high engagement and comfort for online shoppers

• Video engagement can decrease shopping cart abandonment and increase online sales by up to 50%

Example Deployment: Cable Co.  

Example Deployment: E-commerce Site  

2013  Vidquik  

Visit Usage

Scalable High bandwidth efficiency & cost

advantage. 95% of the bandwidth used is

peer-to-peer so it will not host bandwidth during communication and

utilize only 5% of server bandwidth.

Easily Deployable Software-as-a-Service. Feature

rich, customizable, no hardware

requirements beyond standard camera, no special servers

Browser-Based No downloads or plugins.

Completely via the web.

HD quality video.

Intelligent Routing Ability to tag “seats” based on

product line, geography and

other factors. Directs customers to the appropriate

team or individual.

Easy-to-use Simpler user interface.

No login or registration

needed for customers or clients.

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VIDQUIK ADVANTAGE