FINDING TALENT | FIGHTING ATTRITION |

DEVELOPING TALENT| PRESERVING QUALITY |

Decided to deliver quality training solutions and not

home grown programs.

Vibrant Serve has partnered with Middle Earth Consultants

and CAMI to deliver global standards training in HR

domain.

Vibrant Serve delivers workshops of personal and

team productivity along with leadership and

coaching interventions.

Vibrant Serve delivers global standard

trainings in communication and presentation skills.

Training COE

Training Programs-HR

Generalist Stream Certified Performance and Competence

Developer

Certified OD Analyst

Certified OD Developer

Others Certified Compensation and Benefits Manager

Certified Scorecard professional

Certified Assessment Center Analyst

Certified Employment Law Professional

Recruitment Stream Certified Recruitment Analyst

Certified Recruitment Manager

Certified Retention Professional

Certified Psychometric Tester

Training Stream Certified Trainer and Facilitator

Certified L& D Manager

Certified Instructional Designer

Training Programs-HR

• i Communicate• i Engage• i Assert• i Persuade• i Influence• i Account• i Consult• i Serve• i Negotiate• i Present• i Organize• i Solve

Soft Skills

Leadership Programs

• Phase-1

Personal Leadership

• Phase -2

Interpersonal Leadership

• Phase- 3

Team Leadership

• Phase 4

Context / Organizational Leadership

PEOPLE FUNCTIONS

Business Succession Planning: Using activities to Make Training Fun Developing your training Program Building Self esteem and Assertiveness Skills Conflict Resolution: Dealing with Difficult

People Anger management: Understanding Anger Conducting Effective Performance reviews Teamwork: Building better Teams Facilitation Skills Train the Trainer- The Practical Trainer Advanced Skills for the Practical Trainer Coaching: A Leadership Skill

PEOPLE FUNCTIONS

Conflict Resolution: Getting along in the workplace

Team Building: Developing High performance Teams

Business leadership: Becoming management material

Building Relationships for Success in Sales The professional supervisor Problem solving & Decision Making Stress Management training Motivation Training: Motivating your

workforce

Program Offerings

OPERATIONS Inventory Management: The Nuts and Bolts Skills for the Administrative Assistant Project Management Fundamentals Intermediate Project Management Advanced project management Budgets and managing Money Change Management: Change and How to

Deal with it Safety in the workplace Workplace Harassment- What it is and what

to do about it Workplace Violence _ How to manage

anger and violence in the workplace Diversity Training: Celebrating Diversity in

the workplace Hiring Smart: Behavioral & Performance

based techniques

OPERATIONS Working smarter using Technology to your

advantage Employee Dispute Resolution Mediation

through peer review Orientation Handbook: Getting Employees off to

a good start Performance management: managing employee

performance Generation Gap: Closing the generation gap in

the workplace

SALES & CUSTOMER SERVICES Marketing and Sales Customer Service training: Managing Customer

Services Call Center Training: Sales & Customer Service

Trainings CRM: An Introduction to Customer Relationship

management

Program Offerings

About Adventure Programs

• Experiential Learning

• Highly trained outdoor faculty

• Trained First Aid responders

• Ability to deal with crisis and emergencies

Program Offerings

• Team bonding. • Team building.• Communication skills.• Inter-personal effectiveness. • Team Integration and role sharing.• Leadership.• Goal setting• Team leadership and team commitment

Certified Recruitment Analyst- CRA

This workshop involves the best of the breed global practices in recruitment and ensures that you become an expert in hiring. By the end of this workshop you will acquire skills with which you can conduct behavior based interviewing, a time-tested methodology for improving hiring results.

By attending this workshop you’ll learn to:

• Calculate costs associated with bad recruitment• Use the Behavioral event interviewing techniques • Use quan comm. And iceberg models during interviewing • Use icebreaker question techniques and effective body language To create positive

perceptions among candidates about the company• Reduce short term attrition substantially by conducting motives and self image analysis • To understand the latest trends and tools in recruitment• Use behavioral indicators and BARS based rating scales • Learn best practice interviewing practices

Certified Recruitment Manager- CRM

The Certified Recruitment Manager program takes a skill based approach and provides practicalas well as step by step guidance on how to formulate and implement best practices within thecontext of today’s challenging workplace.

By attending this workshop you will learn:

• Critical aspects of the talent acquisition process• Create metrics for benchmarking your recruitment process• Discrimination legislation and how to make your recruitment process complaint with• EEOC norms• Strategic candidate sourcing and how to make better strategic sourcing decisions• Understand the latest internet based recruitment trends• Writing a ‘person’ specification. Document and preparing a better recruitment process• ‘Funneling’, behavioral event interviewing and star technique in questioning.• Conducting balanced BEI based interviews• Building the validity and reliability statistical modeling of recruitment• Understand how to build EVP and employment branding at the stage of recruitment

Certified Retention and Engagement Professional- CREP

The objective of this workshop is to equip HR professionals to reduce attrition rate by Retaining and engaging their employees. This workshop will help in understanding the root causes of employee turnover, calculating the costs of employee turnover, new ways to engage them on all levels and the tools to tackle this problem.

By attending this workshop you’ll learn:

• The importance of retention• How attrition analysis and diagnosis is done• The frameworks that are used to reduce attrition rate• The different strategies used for reducing attrition rate• How career planning and work enhancement could reduce attrition rate• The emerging trends in retention management

Certified Psychometric Test Professional- CPTP

The objective of this workshop is to provide a comprehensive overview of the entire process of psychometric testing, starting right from defining the concepts of psychology to the various tests used in psychometric testing. The workshop focuses on the practical application of the test.

By attending this workshop you’ll :

• Learn the basic psychological techniques of Jung, Freud, Adler and their applicability to organizational behavior

• Learn to use the worlds leading projective test – the thematic apperception test ( TAT ) to understand the psychological profile of a person

• Learn how to check motives of person using the RSI test• Learn to use the PSI test which analyses the 16 personality styles of person• Understand how to check if a test is truly effective • Learn 2 major categories of psychometric tests and where they can be used• How to use ability/interest tests well

Certified Performance and Competence Developer- CPCD

This program develops an understanding and knowledge of the competency mapping and development, and performance management system that would help the HR professional to implement it effectively in their organizations..

By attending this workshop you’ ll :�• Learn Competency Iceberg Model• Create well developed competency maps for your organization• Understand how BARS can be used for competency assessment • Learn 5 major aspects of performance management• Learn 4 major types of performance measurement• Learn how a PCMS works and how to improve your performance management system• Learn the 3 types of competency frameworks• To develop performance appraisal system to give effective feedback to employees and find

out the necessary areas of development• Learn what is an assessment center and how to design an assessment center• To implement better performance management system in your organization effectively

Certified Organization Development Analyst- CODA

Phase -1 of Certified OD Specialist program helps you to identify the needs of an organization and its people. It will provide guidance in formulating and implementing practices which are best suited to the Changing needs of the organization .

By attending this workshop you’ll be able to learn:

• Overview of Organizational development• Organizational Diagnosis, using Malcolm Baldridge model• Diagnosis of HR processes, people & indicators• Understand organizations as process & system levels• Identify and improve organizational processes and systems:• Organizational leadership development• Organizational culture using Hofstede and Schein’s model• Organizational strategy & process alignment• HR processes and their improvement• Other organization processes

Certified Organization Development Developer- CODD

Phase 2 of the Certified OD Specialist program provides the knowledge of underlying Principles and theories of Organization Development and to build capability across a full range of OD competencies.

By attending this workshop you’ll be able to learn:

• Methods to implement and improve OD practices• Understand knowledge management & its trends in organization• Learn about key customer related aspects & models• Develop capabilities for using one's self as an agent of change• Build and develop organizational development solutions that will achieve• the best long term results• Application of various OD theories and models in real time situations

Certified Trainer and Facilitator- CTF

The certified trainer and facilitator program is aimed at developing the training and Facilitation skills in an individual. It instills the practical skills and in-depth knowledge that is required to increase the effectiveness of your training program, through your design andDelivery process.

By attending this workshop you’ll learn:

• Learn 3 essential Aspects of a Presentation• Make your Presentation Memorable by using the SIR Approach• Learn the SHIIC model for maximizing the interest of your Audience• Learn How the MS EVA Model is used to ensure Participants’ Retention• Remember LIGSS to involve participants• To identify and prepare the correct visual aids• Learn ABC principles of designing great programs• Learn How to handle difficult Participants• To obtain individual views on current learning needs and preferred learning styles• How to select Kirkpatrick assessment methods

Certified Learning and Development Manager- CLDM

This workshop helps you identify a wide range of training needs based on the paradigm of learner and creates a climate that supports effective learning. It will make you understand the values and the impacts of learning and development activities in your organization.

By attending this workshop you’ll l

• Learn Competency Iceberg Model• To develop competency maps and use them in training in your organization• Understand how BARS can be used for valid competency assessment• Conduct competency based TNA• Learn Gilbert’s model for individual diagnosis for performance consulting• Learn 8 key aspects of good design• Learn how to calculate human capital readiness indices – globally used to measure strategic impact

of L&D• Learn Bloom’s taxonomy of learning• Learn How to calculate cost in ROI• Learn how to creating L&D metric and get management buy in to training

Certified Compensation and Benefits Manager- CCBM

This program helps the HR professionals understand the intricacies, basic reward system, the global trends in compensation and benefits and are able to link pay with performance for better planning. By attending this workshop you’ll :• Understand the role of government regulation and social security in compensation globally • Understand the 6 components of a compensation system • Understand the 8 steps of how to build effective variable pay systems • Learn how to build a point plan and a job grading system to create internal equity • Understand how globalization, sociological and demographic changes effects compensation • Understand how to create different levels of salary benchmarks • Understand how the Hay Plan is built • Understand mandated and cafeteria benefit systems • Learn how reward planning can be used to cut compensation costs • Learn how to build high impact compensation systems in a recession

Certified Balanced Scorecard Professional-CScP

The overall aim of the program is to make the participants understand the various aspects of Balanced Scorecard, and how it can be used as a strategy execution tool for enhancing the overall productivity of the organization. The program is designed in such a way that the participants are equipped with all the knowledge and practical competencies required to implement it successfully in their organization.

By attending this workshop you’ll learn:

• Learn to develop 4 perspectives of a balanced scorecard • Learn 5 major aspects of performance measurement• Learn porter’s five forces analysis • To understand the benefits of balanced scorecard as an integrated performance management

system• To understand the key terms used in context of balanced scorecard like leading & lagging indicators,

cascading etc• To develop key strategic and use strategy maps• Learn the 6 success factors for balanced scorecard implementation

Certified Assessment Center Analyst- CACA

This highly interactive & engaging workshop is designed to Gain valuable insights into developing an assessment center right from the scratch, learn the various assessment techniques & align them with your organizational goals. You will learn the key skills required in observation & assessment of candidates and running an assessment center successfully.

By attending this workshop you’ll learn:

• Learn what is an assessment center• Learn how an assessment centre can be used for validated and reliable skill assessment• Learn a series of assessment games and tools to conduct precise assessment • Learn how to use specialized sociograms, evidence charts to make precise competency

decisions • Understand BARS and how they can be used to assess competencies • Understand How to design an assessment matrix

Certified Employment Law and Compliance Professional- CELP

The Certified Employment law and Compliance Professional will bring you right up to datewith all the essential aspects of current legislation and fully equip you to comply with the law andavoid the costly consequences of an employment tribunal.

By attending this workshop you will learn:

• A clear understanding of Employment rights and responsibilities• Confidence to deal with difficult situations within the law• Provide an update on recent legislative changes• Cover in detail all aspects of employment law relating to the employment relationship• Enable to improve the ways to handle key decisions• Different types of contracts of employment• How to vary contracts of employment and implications of doing so• Different forms of discrimination• Equal pay within the workplace• Family friendly rights- including working flexibility• Termination of employment

• i Communicate

Unblocking spontaneity; pitfalls of superficial / learnt skills; clarity of written and spoken expression; significance and use of non-verbal; conscious listening of the unsaid; intentional communication.

• i Engage

Significance of engagement for performance and retention; understanding and managing roadblocks to engagement ; using emotions for engagement; sensing and responding; from transacting to relating; engaging in rich conversations.

• i Assert

Non-assertion and low self-worth - myths and notions; roadblocks to assertion; dance of empathy and assertion, using assertion to manage aggressive behavior; the process of assertion; arriving at collaborative solutions using assertion.

• i Persuade

The ‘what’ and ‘why’ of needs and wants; enrolling others in my needs and wants; using vulnerability as a strength; being appropriate with power; using 5-I expression as a tool for persuasion.

Soft Skills

• i Influence

Understanding influence as a manifestation of essential power; enhancing influence through self- disclosure; leveraging the contagion of influence using body language; influencing strategies and tactics.

• i Account

Accountability as a function of ownership and responsibility; locus of control and attribution; moving out of the blame game; detecting and managing false agreement; assuming personal responsibility. .

•

• i Consult

Begin a working relationship, clarifying mutual expectations, building trust and commitment, Collect and interpret data, present your recommendations & run a line manager “feedback” meeting that leads to good decisions and commitment to action.

• i Serve

Perceptions and stereo-types; what is Being Customer-centric; enablers and blocks to being naturally customer savvy; discovering perceptions and prejudices towards the customer; creating and sustaining win-win relationships using customer relationship values and drivers.

Soft Skills

• i Negotiate

The right to negotiate, preparing to negotiate, process of negotiation, long term Vs short term gains

• i Present

Making effective presentations and creating the desired outcome. Essentials and ingredients of an effective and successful presentation. Pitfalls to avoid; Engaging the audience and making captivating closures

• i Organize

Understanding Time and its significance in workplace. Personal core values and prioritization; Communicating to capitalize on time; Identifying ‘Time Stealers’; Delegating, Organizing One’s workplace, Procrastination

• i Solve

Identification of problems; Problem solving process, Tools and methods of problem solving; evaluating alternatives and decision making modes

Soft Skills

Leadership Programs

Phase-1 --Personal Leadership• The Power of Personal Intent and awareness of limiting blocks • Discovery of Life Giving forces and Leadership Values (espoused) • Personal Visioning and milestones to Vision • Change Commitment Planning

Phase -2 -- Interpersonal Leadership

• Relationship values and insights

• Understanding inter-personal relationship needs

• Empathy and relationship management skills

• Assertion for win-win relationships

• Change Commitment Planning

Leadership Programs

Phase-3 –Team Leadership• Understanding / influencing team dynamics• Talent-centrism: talent-spotting and mapping• Coaching for talent development & team performance• Team Role Effectiveness & Synergy• Understanding Team Leadership Styles• Conflict and issue resolution • Managing crisis / uncertainty• Talent-synergy : collaboration• Change Commitment Planning

Leadership ProgramsPhase -4 Context / Organizational Leadership

• Co-creating shared purpose and vision

• Context Mentoring– Employee alignment / enrolment

– Awakening of employee will

– Balancing bias for knowledge and bias for action

– Participative unlearning and learning

• Facilitation skills– Facilitating self

– The Tao of Facilitation

– Result-oriented team facilitation – using moderation method

– Facilitating evolution for dealing with change

ContactIndia officeVibrant Serve

# 768, 33rd Main, 14th Cross,J P Nagar 1st Phase,Bangalore - 560078Karnataka, India

Phone : +91 80 22455606

Middle East OfficeVibrant Serve

SAIF ZoneSharjah

RAVI KUMARM: +971 566920299E: ravi@vibrantserve.com

NEETU BANSALM: +91 9845546260E: neetu@vibrantserve.com