Veterans Health Administration - SUNY...
Transcript of Veterans Health Administration - SUNY...
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Veterans Health Administration
PROCESS CAPABILITY ANALYSIS
Group 1
Keshav Anil
Vijaya Chaitanya
Ram Kumar
Sai Krishna Sama
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Process Capability Analysis
• To check if the organization’s process meets its quality standards
• Estimators: Process capability ratio Cp, Capability Index Cpk
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Problem Statement Process
o Time from Patient applying for VA medical benefits until the first doctor’s visit.
Problem Statement
o Time taken for Veterans to receive first medical appointment after registration is too long.
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Problem Areas Veteran status check
Disability Check
Shortage of employees to process the applications
Unavailability or Shortage of Specialists
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Process Flow
Start Patient Makes Application for
Medical care
Application is
Processed
Patient is notified of
appointment.
Is Physician
available?
Doctor Diagnoses
Yes no
Treatment End
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Conclusion
• The Cpk value of the process has increased from
0.53 to 0.80 .
• The improved process is also not recommended
because the Cpk value is still low.
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THANK YOU