Version 05 22 06A Integrated QA Services for Your US/China Operations presented by Quanta...
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Transcript of Version 05 22 06A Integrated QA Services for Your US/China Operations presented by Quanta...
Version 05 22 06A
Integrated QA Services for Your US/China Operations
presented by
Quanta LaboratoriesAn ISO 17025 Accredited Company
Do you manufacture in China?
Do you have suppliers in China?
Do you have quality issues in China?
The Problem: Quality Issue = Culture + People + Distance
Culture
Business in China works “differently”
Chinese companies sense of urgency is different from US
Relationships rule business
Laws are not uniformly applied
Local governments can have an effect on all aspects of business
Non business related costs such as entertainment, gifts, etc.
Certificates can be bought without tests being performed
People
Lack of trust between businesses
Inexperienced management, engineers and quality personnel
Not service oriented
Hide problems
Cost and revenue driven mindset, not quality
No respect for Intellectual Property
Find easiest way to pass requirements/tests
Primary goal of US company and contract manufacturers are not always aligned
Distance
Requires a great deal of management and engineering time from the US
Language barriers
Time zone differences
Communication difficulties delay implementation
When problems occur, long distance finger pointing begins
The Answer: Quanta Laboratories Integrated QA Services
R&D Design Manufacturing
Quality Assurance
Quanta Laboratories
Quanta Laboratories has the quality/test expertise, test labs, local presence, and knowledge of local businesses to be the turnkey
solution to your off shore manufacturing problems.
can help you fill in the gap
Integration
ServiceSupport
Testing,Reporting,
Source Inspection, etc
Coordination,Communication& Administration
US ExperienceChina OperationsLocal Test Labs
CultureDistance P
eopl
e
Our Approach to Solve the Quality Issue in China
Quanta Laboratories, China
Beijing, Jinan, Xian, Shanghai, Suzhou, Kungshan, Shenzhen, Dongguan
Quanta Laboratories Integrated Quality ServicesU
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Quanta Laboratories, Santa Clara
Test Services
Report Services
Source Inspection
Other Services
Overall Coordination
Call/Help Center
Bilingual Document
Service
Contract & Accounting
Admin Support
Service Integration Support
EngineeringSupport
Quality Program
Development
Cross Continental
Management
QA Implementation
Local Contract and Billing
Mgmt
Provide and develop overall Quality Strategy for China including communication, test locations, and product design verification
Provide a one stop solution to manage your suppliers in China with local support in the US and China who are bilingual
Payments and contracts can be done either in the US or China to ease the headaches of working internationally
Be your representative and watch dog on quality issues for your product
Overall Coordination
Pre Test Consulting
Spec Development
Test Performance
Witnessed Test Services
Confirm and get agreement on test plan between all parties and provide recommended test labs
Provide assistance in developing specs for your product or an all encompassing product design verification plan
Highest level of testing service, with the test witnessed by trained Quanta personnel
Establish the contractual relationship with the chosen lab and perform the tests
Test Services
Vibration TestingMechanical ShockAgree TestingESS (HALT/HASS)Quanta Patented Skewed Fixture ESS Testing System—Temp Ramp Rate > 100°C/MinuteTemperature/HumidityTemperature/AltitudeTemperature/CyclingThermal ShockUV/Solar TestingCentrifuge
PCB Failure Analysis, Functional Testing, Cross Sectioning, X-ray, Electron Microscope, Infrared ImagingBump TestingPackage Vibration Package DropDamage BoundaryISTA Package TestingAcoustic Noise MeasurementSalt SprayRain and Water Spray & Splashing TestsSand & Dust Test
Test Services
Test Report
Post Test Verification
US QuantaTest Report
Provided in Chinese and/or English
Certificate of Conformances, Summary of Test Results, and/or Formal Test Reports are produced by Quanta US engineering and quality personnel
Verify and approve all test data sheets by Quanta US personnel
Report Services
Scheduled & Surprise
Inspections
DetailedReports
Action Plan
Develop a Source Inspection plan which encompasses both the source inspection and an understanding of the local culture
Experienced local personnel will carry out your inspection plan and ensure your supplier is complying with your procedures and specifications
If deficiencies are found, qualified personnel will ensure the implementation of the Corrective Action
Inspection reports and findings will be sent directly to you and your company
Source InspectionConsulting
Source Inspection
Consulting
Training
Experienced US bilingual personnel to directly communicate and consult with contract manufacturing, suppliers or test labs
Provide training in English or Mandarin
Other Services
Quanta Laboratories, Santa Clara
Experienced
LeadingEdge
Extensive Facility
Total Service
For over 20 years, we have supported the product testing requirements of over 10,000 products and 2,000 companies which include computer, fiber optics, telecommunications, medical, food, aerospace/defense, and other high-tech electronic industries.
We have 4 special test equipment patents and are on the leading edge of Environmental Stress Screening ESS/HALT/HASS
We provide quality plan development, test specification/ procedure development, environmental/ mechanical testing, failure analysis, design solutions for problems found during testing, and seminars.
We are the largest and most experienced independent environmental testing laboratory in Silicon Valley and a recognized provider of ESS/HALT/HASS, vibration, shock, temperature/humidity/altitude testing, NEBS/seismic testing, engineered test services and special tests.
ISO 17025
Established Local
Experience
Multiple Facilities
Originally established by several companies from the US, China, and Taiwan, this Engineering Services Group has supported various high tech industries in China. Quanta Labs China, expanded from testing services & equipment support, to also include product failure analysis and design solutions.
Quanta has over 11 labs in 8 key industrial cities, and is the only company with advanced ESS Equipment in China. Quanta Labs China provides various testing related engineering and quality services to US enterprise with operations in China.
Quanta Laboratories, China
Leading the Change in
China
For the past 3 years, we have given seminars to over 3000 engineers, managers, and government officials in China on testing and quality related topics, advocating the changes needed to raise China’s quality standards.
Our trained engineers will select one of the 11 certified test labs with the capability, availability and qualified personnel to perform the appropriate tests for your product. We can identify and make recommendations to assist you in the resolution of the problems found, resulting in minimum impact on your production schedule.
We can perform failure analysis and will assist you in coordinating the corrective action to resolve the problems.
Quanta’s Advantages:
Immediate Availability
Full Scope Capability
Competent Technical Expertise
QL China Technical and Admin Support
Call/Help Center
Bilingual Documentation
Services
Contract & Accounting
Admin Support
Engineering Support
Define Test
Program
VerifyDesign
Find &Correct
Weaknesses
ImplementChanges
InspectIncomingMaterials
Verify MfgProcedures
PerformHASA
PerformFailure
Analyses
GenerateCorrective
Action
VerifyImplementation
ContinueHASA
Document
Steps in Making a Reliable Product
11 labs in all 8 key industrial cities in China
Locations in China
Questions?
Quanta Laboratories
3199 De La Cruz Blvd.
Santa Clara, CA 95054
408-988-0770
www.quantalabs.com