VERBAL AND N

ONVERBAL

COMMUNICAT

ION

BU

I LD

I NG

TR

AN

SA

CT

I ON

AL P

RO

CE

SS

ES

NEGOTIATING TEAM MEANINGS

From Dialect to Dialogue Agree on concepts meanings Negotiate Record critical definitions

From Seeing Stereotypes to Seeing People Cultural differences Gender differences

IDENTIFYING COMMUNICATION STYLES

Productive communication styles Facilitative/equal Commanding/authoritative

Unproductive communication styles Passive-aggressive Hostile/divisive

USING DIALOGICAL STYLES

Sensitivity

Assertiveness

Responsible Language

Confirmation

Appropriateness Teammates Yourself Context

COMMUNICATING NONVERBALLY

How Nonverbal Cues Work Nonverbals outnumber verbals Nonverbals can confirm or disconfirm Nonverbals are difficult to decode

COMMUNICATING NONVERBALLY (CONT’D.)

Decoding Nonverbals More Accurately Formulate hypotheses carefully Observe people over time Look for consistency between nonverbals and verbals Be aware of multiple causes and influences Observe interactions Ask for clarification when puzzled

BUILDING LEADERSHIP ABILITIES IN NONVERBAL COMMUNICATION

Facilitating Teammates’ Contributions Facilitating turn-taking Making space Equalizing influence Touching

GETTING TEAMMATES TO LISTEN TO YOU

Face

Gestures Emblems Illustrators

Voice and Speech

IMPROVING YOUR NONVERBAL COMMUNICATION

Ask friends and family

Use videotaping

Watch others’ responses

Decide what to change

Visualize yourself …

Use relaxation techniques prior to …

Practice what you want to do well