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Vendor/Carrier Preparation for delivering to

Singapore Amazon Fulfillment Centers

Last Updated: Oct 28 2020

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INDEX

Topi c

Page no’s

Introduction Amazon’s Singapore Fulfillment Centers

3

Carrier Central User Manual 4

Creating an Account 5-7

Logging into the Website 8

Submitting an Appointment Request 9-11

Reviewing Appointments 12-13

Editing, Rescheduling and Canceling an Appointment 14-16

Updating Account Information 17

Dos & Don'ts 18

Frequently Asked Questions(FAQs) 19

Appendix 20

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Introduction

The goal of this document is to educate seller partners, vendors and carriers on the appointment scheduling

and delivery processes for freight/parcel delivery to a Singapore Amazon Fulfillment Centre (FC). This

document is scoped only for pre-paid freight and does not include Amazon-contracted shipping scenarios such

as outbound or inbound collect freight. Please feel free to share this document within your company.

Compliance throughout the entire appointment- to-delivery process is very important in reducing delays and

improving your overall experience.

Amazon’s Singapore Fulfillment Centers

Amazon has two Singapore Fulfillment Centers. Building is named with a 4-character code.

FC Address Working hours Break timings

Working

days

SIN8 5B Toh Guan Road East, Level 3, Singapore 608829

08:30 to 16:00. 12:15-13:30 Monday - Friday

USG1 5B Toh Guan Road East, Level 2, Singapore 608829

Sunday- 7am to 12am. Mon-Fri- 24 hours. Saturday-12am to 10pm.

*USG1- closed only from

Saturday 10pm to

Sunday 7am.

12:15-13:30 7 days.

Vendor/carriers will have to carry a copy of email confirmation to SIN8 and USG1 deliveries.

Note: USG1 appointments will not have Barcodes and ISAs

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Carrier Central User Manual

Carrier Central is the primary portal for carriers to view and request appointments at any of Amazon’s

Fulfillment centers. Carriers enter the details of the appointment including Amazon Reference Number

(ARN), pallet count and delivery location as well as a requested delivery date. Amazon then grants the

suggested appointment time if possible or schedules to the next best available day or time. The link to

Carrier Central is: https://carriercentral.amazon.com.sg/

As of Feb 2018, Amazon uses a system called Carrier Central to request appointments at FCs. Carrier Central

is an improved version of the former CARP system with very similar functionality. Any non-parcel delivery to

an FC must be accompanied by an appointment number called an Inbound Shipment Appointment (ISA). The

ISA is generated as part of the confirmation e-mail at the end of an appointment request workflow and must

be given to the guard shack to enter the yard. Except for small parcel delivery vans, all vehicles will be denied

access at the FC security gate without an ISA.

Important note for FBA shipments only:

1. Carriers/Sellers/Vendors DO NOT need to book appointments if the delivery truck has less

than 15 loose parcels. If there are more than 15 parcels, then book an appointment in Carrier

Central. Follow inbound timings: Mon-Fri 8:30 to 16:00. Break: 12:15-1:30pm (no non-

appointment deliveries during break).

2. For LTL or small parcels > 15 parcels, Carriers/Sellers need

tobook appointments on

https://carriercentral.amazon.com.sg/

To book an appointment, you first need to make sure you have created an account

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Creating an Account:

You can request an account by accessing the website

(https://carriercentral.amazon.com.sg/) and following simple steps below:

Click on the link “Create your Amazon account” (Picture 1)

Picture 1-Account creation prompt.

Fill in the following details (Pictures 2 and 3):

Account type: Carrier/Seller delivering freight or Amazon Vendor account

Standard Carrier

Alpha Code (SCAC):

Use any 4-character code for account set-up

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Contact Email: It is strongly suggested to use an email alias or distribution email instead of a personal email inorder to improve communication. If operating for a company, please use company email address and not personal email addresses. Note: Please cross check the contact email twice before submitting as you

will be receiving all communications from amazon to this email.

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Purchase Order Id Amazon purchase order (Letters and numbers) provided as part of

shipment. Purchase orders for account creation must be authentic and

active orders in our system.

FBA specific instructions: Purchase Order ID for Sellers is the Amazon

Reference ID. It can be found in Manage FBA Shipments -> Click on Shipment

Name or Track Shipment

->Shipment Summary Eg: 3ACZYVCK

Fulfillment Center (FC) for purchase order:

Amazon location where the freight associated to the PO will be delivered (example: SIN8)

Picture 2: Onboarding Information

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Picture 3: Account information

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Logging into the Website:

Once the account is created, carriers can log in to the website with their username, and password as

shown on Picture 4.

Picture 4-Login screen

Menu Options:

Once logged into the website, top of the page will provide a set of menu options as shown in picture 5.

• Request- For requesting new appointments

• Search- Search past appointments requested

• Account- View/Edit current account information

Picture 5-Main menu bar.

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Submitting an Appointment Request:

Upon reaching the “Request” screen, provide all the details of the freight as described below and the requested date and time (CRDD) for the appointment. For uploading multiple shipments, please see the

“Bulk shipment upload” section. Picture 6 shows the appointment request screen.

Picture 6-Appointment request screen.

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Field Descriptions and Definitions:

Destination Fulfilment Center (Mandatory):

Choose appropriate Fulfilment Center (FC) - Amazon location where the freight will be delivered. Example:SIN8

Freight Type:

Choose appropriate type from drop-down menu.

Note: Please note that if you’re a consolidation carrier/vendor bringing in 53’ trailers, you can still mark LTL. Carriers/vendors delivering on trailers smaller than 53’, please use LTL.

Load Type: Choose accordingly for Palletized or Floor loaded.

Note: Incorrectly marking this box can cause your appointment to be rejected

at the Fulfillment Center due to time and labor required to unload a floor load

versus

palletized load. It is the Carrier Central account owner’s and operator’s responsibility to ensure the information provided is correct.

Is Freight Clampable: Choose Yes or No depending on if the freight is not palletized and to be unloaded using a clamp truck. This is defined as having space between carton stacks and the trailer walls for mechanized equipment to extract the load versus hand offloading one carton at a time.

Trailer Number: Provide the trailer number the appointment will be delivered on. When creating an appointment for an ocean or rail container, use the container owner abbreviation followed by the container number.

Trailer numbers are not required, however, if provided, must consist of at least 1 alpha-numeric character and may contain spaces.

Each trailer being delivered must have a unique Inbound Shipment Appointment (ISA).

CRDD (Carrier Requested Delivery Date):

Preferred date for delivering freight to the Amazon FC.

Please note that the time is given in 24 hour (Military) Time format (I.e 0100 would be 1 AM and 1300 is 1 PM).

ARN (Amazon Reference Number) - Not applicable for prepaid freight:

Mandatory for collect freight (not applicable for prepaid freight)

If provided, it must be a valid ARN known to Amazon TRANS systems

PRO (Mandatory): Insert your Vendor Code: this is the 5-character vendor code that you see on Vendor Central and on your POs.

FBA specific instruction: PRO = FBA Shipment ID (FBAXXX… Found on Shipment Label or within Manage FBA Shipments in Seller Central)

Eg: FBA15C5S2Q8T

Vendor Name: Enter SCAC code

BOL (Bill of Lading) - Optional for small parcel:

Provide BOL number given by the vendor in this field.

Cannot contain any spaces (must be a single token)

Cannot be longer than 30 characters

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Pallet Count: Only necessary for appointment requests with Load Type "Palletized" and must be

greater than1.

Carton Count: Value must be greater than 1

Unit Count: Input based on shipper provided BOL information or for FBA shipments the unit count can be provided via the auto populate feature.

PO List (Mandatory): Each PO must be a valid PO known to Amazon Transportation

systems and match the destination FC on the appointment request.

All POs must be the same freight terms on a single shipment line.

For Multiple POs:

Separate POs by a space or comma.

FBA specific instructions:

Purchase Order ID for Sellers is the Amazon Reference ID. It can be found in Manage FBA Shipments

Click on Shipment Name or Track Shipment ->Shipment Summary

Eg:3ACZYVCK

After filling all the details click on the submit button.

Confirmed Appointment - 1- Once you finished above booking appointment, you should get an Inbound Shipment Appointment (ISA) number

immediately in Carrier Central Portal with condition ‘Pending Schedule’, but this is not confirmed/scheduled

in the system.

2- After the appointment(ISA number) being verified and confirmed by our system ,you will receive a confirmation

e-mail with actual Appointment Delivery Date and the appointment is moved to ‘Arrival Scheduled’ status , as

shown in page -21.

3- The Actual Appointment Delivery Date might differ with your CRDD (carrier requested delivery date).

We may push appointments out due to capacity constraints, delivery slots availability or any other

operational conditions.

4- Please double-check the actual appointment date and time on the confirmation e-mail or in carrier central portal.

5- Please request an appointment as early as possible via Carrier Central to secure your preferred appointment

date/time.

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Reviewing Appointments:

You can view past appointments by clicking on the “Search Appointments” option in the menu screen. Use

this search option to review the details of past appointments as well as appointments you currently have

scheduled with the Fulfillment Center. If you leave the search fields blank, the results will include all

appointments that have been scheduled by you. Appointments can be searched under the following

criteria:

Search by ISA (Inbound shipment appointment) Number:

Picture 7-Search by ISA

Enter ISA number, multiple numbers (Up to 10) can be entered using a comma as a separator.

Search by Dates:

The following date search criteria can be used:

• Appointment creation date.

• Last updated date

• Scheduled arrival date (Appointment time)

• Requested delivery date.

Picture 8-Search by dates

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Search by shipment IDs:

Picture 9-Search by Shipment ID info.

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Editing, Rescheduling and Canceling an Appointment:

Outside of Amazon controlled appointment moves or cancelations, appointment management is the account operator’s responsibility. Carrier performance is measured based on account performance

and incorrectly managed appointments can cause an account to be placed on an escalation path that

can result in termination of the account.

Carriers have the ability to edit, reschedule and cancel an appointment using the Carrier

Central portal. You may:

• Reschedule and Cancel

• Add additional shipments (PROs)

• Remove shipments (PROs)

• Modify ARN number (applies to Collect shipments only)

• Modify PRO number

• Modify BOL number

• Modify PO(s) numbers

• Modify Load Type

• Modify Clamp Type

• Modify Trailer Number Type

• Increase / Decrease pallet and carton count

• Request a new appointment for redirected freight

Rescheduling Your Appointment:

• Select the ‘EDIT’ button next to the appointment.

• Enter your updated CRDD, shown on the red box on picture 10

• Select the appropriate reschedule reason code.

• Select the ‘SUBMIT’ button.

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Picture 10-Appointment re-schedule

Add a Shipment(s):

• Select the ‘EDIT’ button next to the appointment.

• Select ‘Add more shipments’ link shown in the red box marked on picture 11.

• Select ‘SUBMIT’ button.

Picture 11-Adding shipments

Removing a Shipment:

• Selecting the ‘EDIT’ button next to the appointment button

• Select ‘Remove’ button next to the shipment that you wish to remove from the appointment, shown

in the red box marked on picture 12.

• Select ‘SUBMIT’ button.

Picture 12-Removing shipments

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All other appointment modifications can be made by selecting the appropriate choice from the corresponding drop down menu.

After you have submitted the request, you will receive an email confirmation to inform you that the

request was received. You will then receive a follow-up email informing you whether the request has

been approved / denied.

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Updating Account Information:

Account information can be edited by selecting account settings under the top menu bar, shown in picture 13.

The contact email listed will be the email address that all appointment confirmations are sent to.

Picture 13-Account information edit.

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Dos & Don'ts:

Do's:

• Do provide all the POs in the appointment request, the PO’s listed on the appointment must match the

physical BOL brought to the Amazon facility.

• Do provide the correct ARN, PRO (mandatory) and BOL as required in the portal.

• Please note down the request ID for your reference.

• Please wait for the confirmation to your appointment request.

• Please mention the correct pallet, carton and unit counts while requesting for an appointment.

Don’ts:

• Do not request an appointment for the same freight through email or through the portal again, only one

appointment request can be made per physical delivery. Duplicate appointment requests are subject to

deletion without notice and can lead to account closure.

• Do not share your user id or password with any unauthorized person.

• Do not mix collect ARNs with prepaid ARNs in the same PRO.

• Do not use ARNs or FBA Shipment ID's that will not be physically present on your delivery to an Amazon building.

• Do not request an appointment delivery in the future if total contents and ARNs have not been

determined or provided by the vendor or seller.

• Do not submit unit count as 0.

• Do not create multiple appointments for a single truck delivery, as it may be prone to rejection at FC

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Frequently Asked Questions(FAQs)

1. What if Appointment Confirmations are delayed?

Please reach out to ROC via roc-sg-inbound@amazon.sg if an appointment has not been granted 24 hours after the request was submitted.

2. I am not sure when my load will be able to deliver, can I submit multiple delivery request on my

estimated delivery dates?

Please only submit a single appointment per physical delivery you will be making. Then manage that

appointment delivery time using the instructions provided in section “Editing, Rescheduling and Canceling an Appointment”.

3. What if the website indicates that the PO number is invalid?

• If you are a carrier: check with vendor or seller

• If you are a vendor/seller: firstly, check if the PO is cancelled, if yes reach out through “contact us” in vendor central.

4. What if my appointment is showing as “Confirmed” but I haven’t received any confirmation email?

Our appointment confirmation emails are sent to the email address registered in carrier central portal. Please ensure to double check that your address is correct and please amend if not. If you have any further escalations, please raise a contact us case via vendor central.

5. What if I received new PO(s) after an appointment is requested and I wish to deliver it in the same truck that you have created appointment for?

For cases where you have received new PO(s) after an appointment is requested and not yet scheduled:

Add in the PO(s) through edit option on your appointment in carrier central.

For cases where you have received new PO(s) after an appointment is requested and scheduled:

If the new PO(s) has/have less than 20 units, reach out to ROC through roc-sg-inbound@amazon.sg

at least 24 hours prior to your delivery date and they will assist you in adding new PO(s) to existing appointment without losing your slot.

If the new PO(s) has/have more than 20 units, please add in this/these PO(s) in your next delivery to FC.

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APPENDIX: CONFIRMATION EMAIL SAMPLE

Hello,

An appointment for XYZ (SCAC) with ISA Id 1234567890 has been confirmed at Amazon.com's SIN8 Fulfillment Center for Mon 06/15/2000 16:30 CST.

Please make sure you have the appointment ID ready when you show up for the appointment.

1234567890

Please ensure the driver has a printed copy or a soft copy of this email notification which includes the barcode.

Thanks!

Appointment Summary:

Fulfillment Center: SIN8

Inbound Shipment Appointment (ISA) ID: 1234567890

Appointment Reference Code: SIN8-80-ABCDEF

Arrival Date: Mon 06/15/2000 16:30 CST Door: 5

Trailer Number: ABC1234P

Shipments:

ISD: 9876543210 PRO: ABCDE Pallet count: 1

Carton count: 1 POs: [12A7BGFZ] BOLs: []

Have a great day!

Amazon.com Transportation Department

For General Enquires and Support on SG scheduling issues, please reach out to roc-sg-

inbound@amazon.sg (In case of mismatches in scheduling request)

Site Rules for all Delivery/Collection Vehicles and Drivers

(ENGLISH) Oct 2020

SIN8

5B TOH GUAN ROAD EAST,

MAPLETREE LOGISTICS HUB

#03-01/02/03

Docking & wheel-chock Instructions

Docking Procedures

1. Reverse in line with your designated bay.

2. Continue to reverse the vehicle to dock bay/door.

3. Engage your hand/parking brake and switch-off engine.

4. Place three (3) cones in front of vehicle.

5. Place wheel chokes under one (1) rear wheel of vehicle.

6. Hand over keys to the yard marshal(s).

Arrival Procedures

1. Drivers MUST report to the indoor marshal and submit their vehicle keys (including any Spares)

2. Drivers are NOT permitted wait in their Cabs/Units whilst parked on in the Yard.

3. Drivers must wait in designatedareas.

Departure Procedures

1. ONLY return to the vehicle when your keys and paperwork have been handed back to you.

2. Return wheel chokes todesignated area.

3. Return cones to designatedarea.

Driving Emergency Arrangements

The speed limit of 15km/h must be followed.

Speeding, dangerous and reckless driving will result in

drivers being rejected from siteentry.

Vendors/suppliers will be notified and drivers will be

refused future access if speed limit is broken.

IN CASE OF FIRE: Immediately SWITCH OFF the vehicle’s

engine.

Report to the nearest assembly point.

NEVER leave site during an emergency evacuation.

All accidents and near miss incidents MUST be reported

to an Amazon Associate immediately.

COVID-19: Social distancing measures are in place. All

drivers and carriers are to comply to the site’s measures

including temperature checks, SafeEntry check

ins/check outs and mask wearing requirements.

ALWAYS give way to pedestrians and reversing vehicles.

Instructions of the Yard Marshalls must be followed.

CAUTION: Be aware of other pedestrians when driving

around the site.

CAUTION: Forklifts and electric pallet jacks may be

operating. ONLY Amazon Associates are authorized to

operate these in the yard.

First Aid is available on site. Ask any Amazon Associate

for help.

Pedestrians Drivers’ Facilities

Pedestrians MUST only use the designated walkways and

crossing points.

Smoking is not permitted in the premises. Smoking is

only permitted within the area located near the guard

house at level 1.

Class 2/3 High visibility vests are required in the Yard.

Closed-toe, closed-heeled shoes that do not expose the

top of the foot must be worn. Improper footwear will

result in rejection.

Drivers are NOT allowed to take extended breaks in the

Yard.

Loitering is not allowed and all collection or delivery

personnel must wait in the designated area(s) only.

NEVER walk or stand beside a reversing vehicle. Stay a

minimum 6m away from any moving vehicle.

A toilet is available at the dock area. Smoking is not

permitted in the toilet.

By signing this form, I agree that I have read and fully understood Amazon’s site rules as above and will comply. Amazon

will reserve the right to take action against non-compliance accordingly where and/or when needed.

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TYPE*

circle)

VEHICLE NUMBER* (Write clearly)

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