Vendo.online: FAQ
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FAQ for Sellers [email protected]
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Transcript of Vendo.online: FAQ
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Where Can I Sign Up?http://vendo.online/signup
Access directly with your Facebook or Twitter.
Or create a new account indicating your login email and password.
Questions About
Your Ads
What can’t I sell through Vendo.online?Follow common sense
- Stolen goods.- Alive or dead animals- Food- Alcohol, snuff or any drugs- Weapons- False, ambiguous or mischaracterized Content- Things you do not have rights to sell- Things from disasters or accidents.- Services to unlock mobile phones without rights- Recalled items.- Etc.
For a more exhaustive list visit:https://vendo.online/rules https://vendo.online/terms
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You can sell from $2 per unit without a maximum price
Which Is The Minimum And Maximum Price?
To allow your customers to pay you through Vendo.online, your selling price must not exceed $10,000 and you must add your Paypal account to Vendo.online.
When your selling price exceeds this amount the direct payment button doesn’t appear but the buyer can contact you to close the transaction outside Vendo.online.
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Announcements do not expire until the sale has been completed or until the number of available units are consumed
Do My Ads Expire?
Vendo.online only ask you to confirm your ad from time to time to not have products that are unavailable on our platform
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Just login to your account, open the ad page and edit anythingHow Can I Edit My Ads?
Search it first in your profile: https://vendo.online/profile
Then, edit any data from the ad page:- Title- Description- Images- Price- Etc.
To do so just place the cursor over the data you want to modify and press to edit it.
The new data is automatically saved when you click elsewhere on the page.
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Click on the trash icon on your ad pageHow Can I Delete an Ad?
If the product had sales it may not be removed from your account and you can check your item page from your user area.
If the product had no sales you can remove it completely from your account at any time.
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Put units available to 0How To Hide An Ad?
To hide one of yours classified ads edit the number of remaining units and set it to 0. After that it will only be visible for you.
If you want to redisplay it publicly again you must specify at least 1 unit.
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How To Feature a Product In My Profile?Click on the star icon
You can change your featured item as many times as you want from the ad page. When you feature a new item the previous one gets replaced.
Remember that your showcase can only display one featured item at a time.
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Display And Promote Your DealsMost online shoppers are looking for bargains and discounts
To display a discount you must indicate the original and final price of the item. You can edit the prices at any time from the product page.
You can only display discounts for new products.
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How Can I Share My Ads?Link your Facebook, Twitter and Linkedin and click
on the icons that appear at the top of your ad
Create lasting relationships with your customers by promoting via Vendo.online.
You can create social campaigns consisting of messages that can be programmed and post the day and time you want.
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When you publish your product you can indicate the number of units available for sale and the stock is automatically updated with
every purchase
How Do I Control the Stock?
You can update the number of units from your item page at any time.
Your customers can simultaneously buy as many units as you have available.If a customer makes a purchase for an item for which you don’t have in stock you must return the money instantly.
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Although we privilege local sales, you are free to other placesWhat About my Shipping Policy?
When you sell a product you must choose whether your sale is local, national or international.
You must also indicate whether or not the sale includes the shipping price, and may specify the details you deem appropriate.
In both cases this information is editable at any time from the item page.
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How can I see the detailed statistics?For example: https://vendo.online/promo.wf/salvadosvuelve4
The free account allows you to see the complete statistics for the first 24 hours of life of your ad. Then you only will see the:
- Number of clicks and graphic- Number and graphic cities
To have unlimited access to all the 30+ statistical variables for each ad, you must subscribe to one of our premium plans:https://clickug.com/pricing
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Upgrade to Basic, PRO or Business
What if I need to publish more than 50 ads?
In most cases you'll have more than enough with your FREE account. But if you need to add more than 50 products you must subscribe to any of our advanced packages:
- Basic: Up to 100 products $90/year- Pro:150 Products $290/year- Business: Unlimited $490/year
You can see all the advanced features included in each package here:https://clickug.com/pricing
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Add a Virtual Tour to All your AdsA walk through your you store or property for sale to attract
customersExample: https://goo.gl/maps/4hHYv
Send us an email with your exact address and the square footage of your establishment and we will inform you:https://vendo.online/contact
Learn more about our indoor Street View 360º virtual tours:http://click.ug/9a9cWw
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Questions About
The Purchase Process
What should I know before buying?Tips for buyers
GROUP: We recommend you always try to buy or sell through private groups because it is safe, fun and will improve your relationships with your people. DATA: Don’t buy if the data of the seller is not correct or if it doesn't inspire confidence to you when you contact him.
PRICE: Beware of products with ridiculously low prices or suspicious photos.
STATUS: Meet the seller whenever possible and check the product well before paying.
DOUBTS: If the purchase is remote and the seller does not belong to one of your selling private groups, contact him always before paying and clarify all your doubts in writing.
PAYMENT: Always pay through the classified ad page in Vendo.online. This is the only way you will have a proof of purchase that will serve you in case of conflict.
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What should I know before selling?Tips for sellers
GROUPS: We recommend you always try to sell through private groups because it is safer, fun and will improve your relationships with your people.
GETTING PAID: Do not accept checks, wire transfers or any other payment method outside Vendo.online. This is the only way you will have a proof of purchase that will serve you in case of conflict. Paypal is the online payment system most secure and used in the world. If you have not added your Paypal account to your Vendo.online do it here https://vendo.online/settings/identity or from your ads. If you don't have a Paypal account, you can create one in a minute here: https://www.paypal.com/
DELIVERY: Do not deliver or ship anything to a buyer before you get paid and you have the cash in your PayPal account.
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How Are Contacts Made?Through the contact you from in the ad page or by phone if public
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Vendo.online charges the buyer a fee to cover our operating costs
What is the Service Fee?
Type of transaction Type of sellerIndividual Shop/Company
Product 10% 2,5%Service 10% 5%
The service fee will NEVER exceed $99 or be below $1
We charge a buyer service fee every time a buyer buys a product or service. The service fee covers the cost of running Vendo.online and are added to the seller price, which is the price that has been set before service fees have been added. Depending on the laws of the jurisdiction involved, VAT on the service fees may be included as an additional amount over the fee. The service fee presented will include such VAT when applicable.
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How payments are made?Directly to the seller Paypal account
Direct payment option applies to all products or services with a selling price up to
$10,000.
BUYER: For your security, if you don’t have a Paypal account you will be asked to create one during your first purchase.
SELLERS: Clients can’t pay you if you don’t add your Paypal account . You just need to do it once here https://vendo.online/settings or from any of you ads.
If you do not have a Paypal account you can create a free one here: https://paypal.com/
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No, you get paid via Paypal the full selling price you have indicated
Is There any Commission for Selling?
Remember that the sale price you specify must already include the taxes corresponding to your country.
Thus if the buyer requests you a bill you will not have problems.
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Who sent me the bill?Vendo.online will send you the invoice for the
cost of service and proof of purchase
If you require an invoice of the purchase you must contact the seller.
Remember that the price you pay to the vendor already includes tax where needed.
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Who is responsible for the delivery or shipment?The seller
The best and safest method of delivery is at hand, and that allows you to see the quality and state of what you are buying.
We recommend that if the sale is done remotely and you don’t know the seller, you don’t buy the item unless the seller already has a good background of positive sales.
Remember that Vendo.online is only a tool to facilitate contact between buyers and sellers and that we do not own anything that is sold in our platform.
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Clarify the cause and proceed accordinglyWhat If The Buyer Ask For a Refund?
If the refund request is justified you must attend to it and make a money refund as soon as you get the product back.
Return policy must comply with the e-commerce laws of the country in which the sale is made.
The seller and not Vendo.online is solely responsible for managing the returns with the buyer.
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Contact us and ask for a payment refund via PaypalWhat If What if I Have Been Defrauded
Email us at [email protected] and after analyzing the case we will inform you about possible solutions.
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Questions About
Your Account
Where I can see all my shopping?In the list of transactions: https://vendo.online/transacciones
You can print the proof of purchase showing all transaction data and it serves you in the case of conflict with the seller since that includes the product description on the date you bought it
Click on the dropdown menu to the right of the header time log.
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Where I can see my invoices?In the list of invoices: https://vendo.online/facturas
Click on any of the lines in the list to access and print the invoice.
Click on the dropdown menu to the right of the header time log.
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Where I can modify my account?In the Preferences section : https://vendo.online/preferencias
Click on the dropdown menu to the right of the header time log.
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Where can I find the statistics?On this page: https://vendo.online/estadisticas-enlace or in the ad
Click on the dropdown menu to the right of the header time log.
Paste the link on the page or click on the number of page views in the ad.
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Where I can see my programmed messages?In the message list: https://vendo.online/mensajes-programados
Click on the dropdown menu to the right of the header time log.
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Where I can see Vendo.online emails?In the log post: https://vendo.online/logdeemails
Click on the "... more" to expand the entire message.
Click on the dropdown menu to the right of the header time log.
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We Inform you Without ObligationIf you require more information about our services do not
hesitate to contact us and we will inform you without obligation
