Damjan Klemenčić Razumijevanje vektora kod učenika i studenata
VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ
-
Upload
sap-turkiye -
Category
Technology
-
view
538 -
download
6
description
Transcript of VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ
![Page 1: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/1.jpg)
SAP INNOVATION FORUMDoğru TaktikSAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ
Konuşmacı Adı : Cengiz EROL
Firma Adı : VEKTORA
![Page 2: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/2.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 2
Gündem
Vektora Hakkında
SAP Mobile Platform - SMP
Agentry
SAP CRM Service Manager
CRM Servis Süreçleri
CRM Service Manager Süreçleri
Uyarlama
Sistem İzleme
![Page 3: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/3.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 3
Vektora Hakkında
10 yıldır SAP teknolojileri üzerine yazılım ve danışmanlık
hizmetleri
2003Kuruluş
2010Microsoft Partner
&TURQUALITY®
Sertifika
2011 SAP Kanal Partner
2012 SAP Service Partner
2013 SAP Gold Partner+150
+200+100
İstanbul Kıbrıs
Danışman
Mutlu MüşteriProje Deneyimi
![Page 4: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/4.jpg)
SAP Mobile Platform - SMP
![Page 5: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/5.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 5
SAP Mobile PlatformTek Geliştirme Ortamı, Tek Sunucu
Tüm mobil platformlar için
tek ortamda geliştirme olanağı...
![Page 6: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/6.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 6
SAP Mobile PlatformTek Geliştirme Ortamı, Tek Sunucu
Tüm mobil platformlar için
tek ortamda geliştirme olanağı...
![Page 7: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/7.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 7
SAP Mobile PlatformTek Geliştirme Ortamı, Tek Sunucu
Tüm mobil platformlar için
tek ortamda geliştirme olanağı...
![Page 8: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/8.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 8
SAP Mobile PlatformTek Geliştirme Ortamı, Tek Sunucu
Kazançlar
Tüm mobil platformlar için tek ortamda geliştirme olanağı sağlar.
iOS, Android, Windows, BlackBerry için Native, Hybrid Web Container ve Player uygulamaları tek bir çatı altında
geliştirilir.
Mobil uygulama entegrasyonları, güvenliği, yetkilendirmesi, versiyon yönetimi tek bir yerden kontrol edilir.
Uygulama nesnelerinin tekrar kullanılabilirliği sağlanır.
Proje uygulamaya alma ve dağıtım süreçleri kısalır.
![Page 9: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/9.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 9
SAP Mobile PlatformTek Geliştirme Ortamı, Tek Sunucu
Özellikler
Offline Çalışabilme
Push Notifications
Platform İçin Geliştirilmiş Uygulamaları Kullanabilme (ActiveX, Intent, 3D görüntüleme)
Hibrid Uygulama Geliştirme, OData, Rest API, JSON Uygulama Uyumluluğu
![Page 10: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/10.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 10
SAP Mobile Platform
Yazılım Mimarisi
![Page 11: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/11.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 11
SAP Mobile Platform
Agentry Mimarisi
![Page 12: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/12.jpg)
SAP CRM Service Manager
![Page 13: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/13.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 13
Standart CRM Servis Süreci
![Page 14: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/14.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 14
CRM Service Manager ile Sürecin Sadeleştirilmesi
![Page 15: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/15.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 15
CRM Service Manager Süreci
![Page 16: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/16.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 16
CRM Servis Siparişi Oluşturma
![Page 17: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/17.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 17
CRM Servis Kaynak Atama
![Page 18: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/18.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 18
SAP CRM Service Manager Ekranlar
Service Manager Ana Ekran
Sipariş Detayları
Tayinler
![Page 19: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/19.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 19
SAP CRM Service Manager Ekranlar
Adres
VerileriHarita
![Page 20: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/20.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 20
SAP CRM Service Manager Ekranlar
Muhataplar
Referans Objeler
Sözleşme ve
Garanti
Belgeleri
Kalemler
![Page 21: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/21.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 21
SAP CRM Service Manager Ekranlar
Teyit Oluşturma
Onay
Düzenleme
İmza
![Page 22: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/22.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 22
SMP – Agentry Framework
![Page 23: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/23.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 23
SMP – Agentry Geliştirme
![Page 24: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/24.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved. 24
SAP CRM Service ManagerMobil Platformlar
Windows CE Android iPhone
Tablet
![Page 25: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/25.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved.
Teşekkürler
İletişim Bilgileri:
Vektora Bilişim Teknolojileri
Cengiz EROL
Müdür - SAP Mobil Uygulamalar
Büyükdere Cad. Pekintaş İş Mrk. No: 32 K: 8 Mecidiyeköy / İstanbul, Türkiye
+90 (212) 274 41 45
![Page 26: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/26.jpg)
© 2014 SAP AG or an SAP affiliate company. All rights reserved.
Merak Ettikleriniz,
Sorularınız...
![Page 27: VEKTORA - SAP CRM SERVICE MANAGER İLE TAM SAHA YÖNETİMİ](https://reader031.fdocuments.net/reader031/viewer/2022020110/545ca2c2af7959be0e8b48a1/html5/thumbnails/27.jpg)