Various Ys

  Common Projects

1 Reduce TAT of IT Complains

2 Reduce AHT

3 Reduce Transportation Cost

4 Reduce Recruitment Cost

5 Increase Collection

6 Reduce TAT of Hiring

7 Increase Quality

8 Increase Productivity in Units

9 Increase C SAT

10 Increase FCR

11 Reducing Training Duration12 Increasing OJT Effectiveness

13 Increasing Training Effectiveness

14 Reducing HR Desk tickets15 Reduce direct hiring expense16 Reducing Attrition

Various Xs

advertisement Exp Continuousage Continuous

appraisal in Rs Continuousavail time Continuous

avg ringing time Continuousduration of call Continuous

experience ContinuousKM data verification Continuous

log in hrs Continuousmonthly hold time Continuousnewspaper ad cost Continuous

reimbursement Continuoussalary ContinuousBonus Continuoustenure Continuous

associate DiscreteBack to Back routes Discrete

billing model Discretecab no show %age Discrete

CATEGORY Discretedesignation Discrete

discounts offered in %age Discreteextended shifts Discrete

floor support availibility Discretehead count Discrete

No of holidays / Weekend Discreteintegrity voilation Discrete

location Discretelower take home salary Discrete

Manager Discretemanintenance team Discrete

No of customers Discreteoccupancy % Discrete

point pick up and drop DiscretePoor growth rate Discrete

process type Discreteproduct type Discretequality score Discrete

seating capacity Discreteprocess complexity Discrete

TAT Target DiscreteTEAM LEADER Discrete

technical rating Discretetrainer Discrete

training scores DiscreteTYPING ACCURACY Discrete

TYPING SPEED Discretevolume received Discrete

marital status Discrete - binary

MODE OF COMMUNICATION-

English /HindiDiscrete - binary

space availibility Discrete - binaryspecial offer Discrete - binary

stressful invironment Discrete - binaryUse of short cut keys Discrete - binary

MONTH Discrete-Nominalpolicy Discrete-Nominal

qualification Discrete-Nominalshift Discrete-Nominal

source Discrete-Nominalprocess knowledge Discrete-Nominal

RATING Discrete-OrdinalSatisfaction level Discrete-Ordinal