Variations to BT PPC Install Charges
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Transcript of Variations to BT PPC Install Charges
Variations to BT PPC Install Charges
BT PPC Install Costs
• Star became Wholesale BT PPC customer in Nov 06• No 4x2Mbit/s Access charges till May 07• Now 15% of orders with installs at £5,988 due to
incurring 4x2Mbit/s Access charge• No explanation given for additional 4x2Mbit/s
Access Charge• Typical set up charge passed on to end user is
£3,000 (based on majority of Orders have installs at £2,916)
• Frequency of 4x2Mbit/s charges too high for Star to absorb and having to pass on
Stars Experience
BT PPC Install Costs Average Install (Mar – Oct 07)
Average PPC Install Cost Breakdown
0%
10%
20%
30%
40%
50%
60%
70%
80%
<£3,000 <£3,500 <£4,000 £5,988 (4x2Access)
£8,002 (New fibre) >£8,500
Install Cost
% o
f O
rders
Average
BT PPC Install Costs
• Customers cancelling when faced with £6,000 install and suspicious of additional charge– Some claim they already have 4x2Mbit/s Access– Rumours circulating that BT Retail own existing 4x2Mbit/s Access
and cannot be used by other parties
• Star Account Managers dissatisfied with selling PPCs due to cancelled orders
• Cancelled orders also impact Star achieving PPC Forecast• Star needs assistance from BT
– To understand the reasoning for the 4x2Mbit/s access charge in order to position with customers
– Assurance the charge is being applied fairly– To identify the 4x2Mbit/s access charge at the quote stage (i.e.
from Post Code)
Stars Experience