Value of Asset Management AMPeak April 2017

Toby Horstead, Principal Manager Network and Asset Strategy

Asset management Conversation

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Transport for NSW

Growth and Improvement next ten years ~ $49bn

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The Asset Standards Authority - ASA

• Custodian and developer forcorporate systems andframeworks

• We develop, promote andenable asset and safetyassurance

Collegiate for AM • Business working together

• Community of advocates for wholeof life and integrated thinking

• The TfNSW Secretary is the AssetOwner, one group does not ownasset management

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What drives us?

Asset Management Policy

TfNSW Operating Model TfNSW Outcomes Framework

“Plan, Build, Manage” “moving people and goods”

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Customer-centric Outcomes Framework

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Asset management link to outcomes?

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Asset management link to outcomes

Asset Management is more than Maintenance 10

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Outcomes linked to O&M asset maintainers

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Outcome – Customer satisfaction • In a time of significant capital investment and interruption• Customer satisfaction has remained steady• Assets enable the service and are key to this outcome

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Overall satisfaction November 2012

Overall satisfaction November 2015

Overall satisfaction May 2016

Train 79% 90% 88%

Bus 79% 88% 89%

Ferry 94% 97% 97%

Light Rail 91% 92% 96%

Where do you start the conversation? • Common language and profile• Positive TfNSW alignment to ISO55001• Secretary TfNSW support• Overview as a communications tool• Base that we build upon

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TfNSW asset life cycle model

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• Common model adopted across the business• Alignment in thinking and understanding whole of life view• Highlight the importance of transitions• Delivery of outcomes in the Operate/Maintain phase

Stakeholder Analysis – growing awareness

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Benefits from AM for TfNSW • A more integrated business• Teams thinking whole of life and working together• Strengthened leadership and direction around ensuring assets are fit

to deliver the service• Improved holistic investment assurance through integration of asset,

safety and economic assurance processes• Greater consideration of 'how do I gain confidence' and how 'do I

provide confidence' in transitioning work across life cycle phases• Alignment and connection between customer outcomes and delivery

and maintenance of assets

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Value through Asset Management Conversation

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19 www.asa.transport.nsw.gov.au