© CSC 2013

Agile Goes

Mainstream - from Infrastructure to Service

Management Valdas Simas, Sarunas Dargelis

October 10th, 2013

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AGENDA

I. We Do Amazing Things - CSC

II. CSC Lithuania Project and Programme

Management Team

III. Agile Goes Mainstream

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87,000

3

EMPLOYEES OPERATING IN 70 COUNTRIES

#162

RANKING ON THE FORTUNE 500 FOR 2012

$13.8B

GLOBAL IT SERVICES POWERHOUSE

50+

YEARS OF INNOVATION

100+

GLOBAL ALLIANCES WITH BEST-IN-BREED PARTNERS

A GLOBAL POWERHOUSE IN BUSINESS AND IT

TRANSFORMATION

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Industries

Solutions

Public Sector

Energy and Natural Resources

Financial Services

Travel and

Transportation

INDUSTRY EXPERTISE

Healthcare Communications and

High-Tech

Manufacturing

Cloud Cybersecurity Big Data & Analytics

Consulting Software and IP Applications

Services

Business Process Services and Outsourcing

Infrastructure Services

Consumer and

Retail

Leading Next-Gen Technology and Business Solutions

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Global Scale and Reach

Service Centers (33) (Includes Services Desk Locations and Business Process Services/Outsourcing Centers)

Data Centers (34)

Delivery Centers (24)

CSC has a presence in more than 70 countries

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Financial Services

Healthcare

Manufacturing

Energy/Natural Resources

Tech/Consumer

Transportation

Public Sector

Serving Enterprises and Governments Worldwide*

Ministry of Health, Malaysia

Sirirai Hospital, Thailand

*Representative client list

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80

7

TEAM MEMEBERS

53

PROJECT MANAGERS

27

PMO

5+

YEARS

CSC LITHUANIA PROJECT

AND PROGRAMME

MANAGEMENT

TEAM

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Project and Programme Management Family

Vilnius

Team is keenly focused on revenue increase (demand generation, leveraging account teams, participating in sales activities, and active member of PM community), strong customer relationship

Lithuanian PM resources are seen as trusted partners for internal and external customers: consistent project execution on-time, on-budget within agreed scope

Standardization and capabilities development with a customer and market orientation (strong Agile community) are the key aspects for our team

CSC Baltic as shared lower-cost Global Delivery Centers (GDCs)

Agile Goes Mainstream

Is the methodology key factor which drives project to success?

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Present Tendencies

Number of failed projects is still high

• Despite advances in project management methodologies

many projects continue to fail for a number of reasons

• Is the methodology key factor which drives project to

success?

• One of the main causes of failure is the lack of effective

leadership and / or the style of leadership applied by project

managers

• PROJECT SUCCESS

• PROJECT LEADERSHIP

• MIXTURE KEY TO SUCCESS

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SUCCESS, IF… …improved customer

performance and

experience

…positive return of

investment

…led new implementation of

the new services, business

expansion

…completed on time or

earlier

…completed within or below

the budget

Success factors:

- Organizational background:

leadership, corporate culture, top

level support

- External environment:

competitors, suppliers,

customers, vendors

- Technological framework :

hard/software, and

telecommunications or a

combination of the three areas

Project Success

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Project Leadership

• Combination of human /tech

resources in a dynamic,

temporary organization which

delivers results (incl. social as

well as technological aspects)

• Integrates, leads work of the

team

• Not an isolated activity, but rather

a team effort

• Team requires leadership in

order to function effectively

• Going back a second and third

time or however many tries are

needed – until work is done

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- Project Leadership not only

manage projects, but lead people

- Project Leadership must gain the

knowledge, skills, tools, and

experiences to enable them to

manage and lead both the technical

and the people side

- Achieving successful project

outcomes require the combination

of technical and leadership

competencies

-Many project management

processes and techniques

(planning, scheduling, control, and

automated tools) exist for tracking

and measuring the technical

elements of projects

-The processes and methods do

not manage people

Technical and Leadership Mixture

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True

• Being technically competent in the principles of project

management is not adequate for projects to have

successful outcomes

• Many projects continue to fail despite the use of

established project methods and techniques as the

leadership competency required for successful project

outcomes have been found lacking

• Don’t overdevelop or depend upon few methodologies,

tools, techniques

• All areas of work have several sets of technologies

behind doing them well. Look toward the broadest

possible view of an issue/challenge and makes

success happen

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Agile Goes Mainstream

Waterfall, Agile or Hybrid ?

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Agile in Software - business as usual

Agile Scrum, Kanban - most of Agile

methods are successfully used in

Software industry.

From 4000+ respondents

more than 80% are from

Software development.

State of Agile Development,

November 1, 2012

What about

other Areas?

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Traditional apporach still used in...

Service, Transportation, Finance

Services, Infrastructure IT and other

non-software areas still use traditional

Waterfall approach.

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But what about Success Rate?

Even using

different project

management

methodologies the

number of failed

projects is still

high.

Project Leadership

and different

methodology

combination gives

ultimate power reaching

Company Success.

Waterfall, Agile or hybrid ?

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Agile Project Management is NOT a Silver Bullet

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5 Critical Agile / Plan-Driven Factors

Balancing Agility & Discipline, Boehm & Turner

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Challenges in Corporations

- Virtual Leveraged Teams

- Specialized Lines of Service

- Traditional approach teams

Success with good

Project Leadership*

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Success stories

To name some:

Watergile, Agilefall???

To name some..

Service – PMO Transition and Transformation

Transportation – EMEA, APAC Program – setting up and

maintaining Client New facilities world wide

Financial Services – Business IT refresh continuity

programs

Infrastructure IT - Cloud, data centers, physical servers,

wires, appliances and software combination – overall

running hybrid models

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What’s next?

Waterfall and Agile can work together!

Project Leadership is essential!

Look for new Insights and

different perspectives of Agile!

© CSC 2013 24 October 10, 2013

Questions?

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Thank you for your attention