Vaccine ReminderProgram

Delivered by TeleVoxSponsored by Pfizer

• Founded in 1992, located in Mobile, Alabama• Internet and Telephony Applications• 365 Employees• 16,000 Customers Worldwide• Service to over 60,000 physicians, dentists, and orthodontists• 400+ Hospital Accounts• 100+ MCO Accounts• Acquired by West Interactive in March 2007

• Founded in 1986, located in Omaha, Nebraska• World leader in outsourced communications• 47,000 Employees, $2.5 Billion in Revenue

Corporate OverviewCorporate Overview

• Unmatched Calling Capacity (up to 300,000 calls / hour)

• Voice, SMS text, e-mail, and fax messaging• Complete postcard design, print and mail

services• 100% Human Voices (Yours or Ours)• Identification/Language Options• Display Client’s Caller ID Name & Number• Interactive Response Options• Answering Machine Detection• Summary, Detail & Web reports• HIPAA-compliant data transfer

TeleVox Features

• Vaccine Reminder Recall Program delivered by TeleVox

• PostcardPlus Outreach mail+phone approach• Bi-lingual postcard followed by bi-lingual

automated phone call• Better outcomes than mail or phone reminders

alone• Available to managed care, public health and

immunization organizations• Available as an ongoing, monthly compliance

program• Single data file from client initiates each

campaign• Complete reports provided directly to client after

each campaign• Fully sponsored by Pfizer Vaccines

Program OverviewProgram Overview

Immunization OutcomesImmunization Outcomes

Tracy A.Lieu, MD, MPH; Angela M. Capra, MA; James Makol, MD; Steven B. Black, MD and Henry R. Shinefield, MD

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

Mail Phone Phone/Mail Mail/Phone

61%Difference Vs.Control Group

Pfizer-Approved PostcardPfizer-Approved Postcard

Back of card (address panel)

• 5x7” postcard, folded & sealed

• Pre-printed, ready for distribution

• TeleVox prints client’s return address

• TeleVox addresses to parents/guardians

Front of card

Pfizer-Approved PostcardPfizer-Approved Postcard

• Engaging image

• Simple message in English & Spanish

• HIPAA compliant

• Financial Disclosure

Inside of card

Pfizer-Approved ScriptPfizer-Approved Script

HouseCalls ReportHouseCalls Report

Summary reports detailing the results of the reminder campaign are available immediately after the campaign is completed.

Detailed reports with member-specific call status are also available after campaign completion.

Steps to ImplementSteps to Implement

• Review postcard, script and data requirements internally (Client)

• Execute Service Agreement (Client-TeleVox-Pfizer)

• Implementation (Client-TeleVox)

Determine campaign frequency, calling parameters, target population, timeline

Identify and Record Script Selections

Provide training on file upload and report generation

• Client approves message (Client-TeleVox)

• Pfizer approves campaign (Client-Pfizer)

• Data file submitted, cards/calls scheduled (Client-TeleVox)

• Postcards mailed (TeleVox)

• HouseCalls delivered (TeleVox)

• Reports accessed via secure website (Client)

Jeff Charnock: (251) 706-4075 (office)(251) 605-5095 (mobile)(251) 634-2956 (fax)jeffc@televox.com (e-mail)http://www.televox.com

Questions/DiscussionQuestions/Discussion