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Slide 2 V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 1 Slide 3 WARNING & DISCLAIMER The thoughts and recommendations in this presentation represent the personal opinions of the author, and when correctly implemented should improve the effectiveness of your PC. However, you are responsible for the care of your PC and the data it contains. If you are in any doubt, please ask or more explanation and assistance before taking action. Above all, before you make changes, please ensure you have backed up your system! V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.2 Slide 4 Take control of your PC! Not necessarily like this...........or like this... V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 3 Slide 5 Quote Popular Mechanics magazine, 1949 Thomas Watson, chairman of IBM, 1943 Editor in charge of business books for Prentice-Hall, 1957 Engineer at the Advanced Computing Systems Division of IBM, 1968, commenting on the microchip Kenneth H. Olson, President of DEC, Convention of the World Future Society, 1977 V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.4 Slide 6 So It looks like computers are here to stay They are now central to our way of life o Communication (Email, FaceBook, Twitter) o Information (Google, News) o Entertainment (BBC iPlayer, o Shopping (Amazon, Tesco.) But do you feel in control of your PC.? V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.5 Slide 7 Take control of your PC! Understanding your PC - Whats in the box? - Whats outside the box? Keeping it safe. - How to avoid others taking control. Firewalls, Anti-virus, Email Scams, Password management Insuring against disaster - Backup your PC / data Keeping it clean - Defragmentation, Disk cleanup, Registry Cleanup Making the most of whats there - Windows Search. Google using it more effectively. - Using the freebies. Keyboard shortcuts V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.6 Slide 8 V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 7 Slide 9 Understanding your PC Whats in the box? V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 8 ? Slide 10 Understanding your PC This is in the box V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 9 http://www.laptopworldwide.com/ri/howlaptopswork/fact.htm Slide 11 Understanding your PC Whats outside the box? V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 10 ? Slide 12 Understanding your PC This is outside the box V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 11 Telephone Exchange The Internet (World Wide Web) Desktop PC Modem/ Router Laptop PC Wired LAN (ethernet) Wireless LAN (WiFi) Phone socket Other computers Slide 13 V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 12 Slide 14 Keeping it safe Your firewall Your firewall stops unwanted traffic coming in and going out. Allowed data Outgoing data Incoming data Allowed data PC Functions The Internet FREE! Zonealarm Windows firewall etc ALSO: McAfee Norton Kapersky etc K e e p i t u p t o d a t e ! Who are you? Are you legitimate? V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.13 Slide 15 Keeping it safe Anti-Virus Anti-Virus software scans files coming in from data storage units, and checks for malicious code Viruses vary from a nuisance to dangerous. Treat them all as dangerous. Data as readData to be used PC Functions FREE! AVC Avast MS Security Essentials etc ALSO: McAfee Norton Kapersky etc Request for data Any malicious code? K e e p i t u p t o d a t e ! V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.14 Slide 16 Keeping it safe Where do viruses come from? By far the most likely source is via email. Either: - An attachment, which contains malicious code Or - A link to a website, where an inviting link is actually an instruction to download malicious code. V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.15 Always, always think twice before clicking on something in an email. But viruses are NOT your biggest risk ! Slide 17 Keeping it safe Internet Scams The biggest risk to your (financial) health is an internet scam. These are mostly via email, but may also come via the telephone. V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.16 Slide 18 Keeping it safe Malicious attachments - 1 V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 17 From: Santander - Online Banking [mailto:notice@santander.co.uk] Sent: 18 January 2012 22:35 Subject: Incorrect login attempts. Hello dear member, Your account is suspended due to the number of incorrect login attempts. For your protection, we've suspended your account. To reactivate your account please download the document attached to this email to review your account activity. If not completed until January 20, we will be forced to close your account. Note: If you received these e-mail in your BULK/SPAM section please add to your address book retail@santander.co.uk Thank you, Customer Support Service. ________________________________________ Copyright Santander Group Bank Plc. Limited. All rights reserved. -- This message has been scanned for viruses and dangerous content by MailScanner, and is believed to be clean. Slide 19 Keeping it safe Malicious attachments - 2 V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 18 From: Santander - Online Banking [mailto:notice@santander.co.uk] Sent: 20 January 2012 08:19 Subject: Notification: Resolve your account Dear Santander Online Banking Customer, We have noticed that someone other than you logged into your account on the 19 of January 2012 at 11:28 AM, due to this, we have decided to suspend your account. Please log on to Santander Online Banking to confirm, update and protect you from this evolving threat. Please download the document attached to this email to update your account. Note: If you received these e-mail in your BULK/SPAM section please add to your address book retail@santander.co.uk Thank you, Customer Support Service. ________________________________________ Copyright Santander Group Bank Plc. Limited. All rights reserved. Slide 20 Keeping it safe Spoofed Links 1 V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 19 Slide 21 Keeping it safe Spoofed Links 2 V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 20 http://912.27.193.25/.regions/index.html Slide 22 Keeping it safe If it sounds too good to be true V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 21 Subject; Winner Microsoft Yahoo Google Lottery Promotion MICROSOFT YAHOO GOOGLE LOTTERY PROMOTION North London Business Park (NLBP) Oakleigh Road South, London, N11 1NP United Kingdom. Dear Lucky Winner, We happily announce to you the result of the Microsoft, Yahoo and Google Lottery draws held on Saturday 12th of December 2011, Lotto 6/49 in Essex, United Kingdom. All participants were selected randomly. .have therefore been approved to claim a total sum of 500,000.00 (FIVE HUNDRED THOUSAND POUNDS STERLING) in cash credited to file EAAL/9080118308/08. To file for your claim, please contact your corresponding Fiduciary Claim Agent (Mr. Michael Walker) immediately you get this message for quick and urgent release of your fund. Contact information is as follow: Mr. Michael Walker Email: michael.walked@micro.lt Endeavour to submit the below informations as stated below to enable Mr. Michael Walker process your winning. 1. Full Name:................................ 2. Full Address:............................. 3. Marital Statue:........................... 4. Age:....................................... 5. Sex:....................................... 6. Nationality:............................... 7. Tel. Number:.............................. 8. Country of Residence..................... ***Due to possible mix up of some numbers and email contacts, we ask that you keep this award strictly from public notice until your claim has been processed and your money remitted. This is part of our security protocol to avoid double claiming or unscrupulous acts by some participants of this program. *** Congratulations once more from all members and staff of this Lottery program. Yours Sincerely, Microsoft, Yahoo and Google Lottery Promotion **Customer Service**michael.walked@micro.lt Slide 23 Keeping it safe From a friend? (Account hacked) V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 22 From: Gina Cordelia Sent: Monday, November 28, 2011 7:51 AM To: FredBloggs@gmail.comFredBloggs@gmail.com Subject: SAD NEWS (PLEASE HELP) I'm writing this with tears in my eyes, My family and I came down here to Madrid, Spain for a short vacation unfortunately we got mugged at the park of the hotel where we lodge,all cash,credit card and cell were stolen off us but luckily for us we still have our passports with us. We've been to the embassy and the Police here but they're not helping issues at all and our return flight leaves pretty soon from now but we are having problems sorting the hotel bills and the hotel manager won't let us checkout until we settle the bills, We are freaked out at the moment. --------------------------- Gine Cordelia Blow Email: GinaCordelia@gmail.comCordelia@gmail.com Artwork Portfolio: www.GinaCordelia.comwww.GinaCordelia.com Facebook: www.facebook.com/ginacordeliawww.facebook.com/ginacordelia Words of Wisdom (Biblical Reggae Lyrics): http://homepage.ntlworld.com/davexbulow/wow/ --------------------------- This is what the stars taught me: that it is possible to fight a war of Love and Light ~ Omraam Mikhael Aivanhov Slide 24 Keeping it safe PC scams down the phone V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 23 Hello, Is that Mr Peterson? Im phoning from Microsoft Support. Weve had a report that your computer has been infested with a virus. Its sending out security reports, and will soon close down ! Im here to help you out Can you just. Slide 25 Keeping it safe Password management Dont use obvious passwords..please Standard minimum recommendation: o At least 8 random characters, o both letters and numbers, o both upper and lower case Use different passwords for different sites. - Especially financial or personal sites Let you Internet browsers remember passwords only if your PC is 100% physically secure. Keep your passwords in a very secure place Better still, use a password management program. V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.24 Slide 26 Keeping it safe Password Management programmes Why ? Quick protected access to multiple different passwords Basic function: Store usernames and passwords for key applications and websites Other functions store associated info (first school?) Recommendation: PWsafe - Stores Username, Password, URL, Notes, etc, etc - Copy username or password to clip-board - Auto-type facility - Can auto-generate passwords (according to changeable rules) - Entries can be grouped (e.g. financial sites) - Find facility (useful when you have 200+ passwords...) - Backup is easy V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.25 Slide 27 V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 26 Slide 28 Insuring against disaster. V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 27 Back up ? Slide 29 Insuring against disaster The Basic Truth If you use PCs a lot, then sooner or later: Your PC (hard disc) will fail, or You will accidentally destroy important files, (maybe complete folders), or You will accidentally completely destroy a PC. If you use a Laptop, then add You may have it stolen. V4 17/02/201228 Slide 30 Insuring against disaster. Backup Principles Make sure youve got a system back-up (a one-off action, usually) Then Back-up your files regularly - Keep your files where you can find them o Documents, Pictures, Mail, Music, etc - Regularly copy them to other media V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.29 CD USB Stick External Hard Disk Network backup Slide 31 Insuring against disaster. Practice Using a backup programme makes life easier - Defines whats backed up, and when scheduling - Avoids re-copying files which havent changed. Traditional approach (simplified) - First time - Full backup - Afterwards back up changed files Simple approach: - Manually sync your files with a copy on other media o By definition, unchanged files are not re-copied Options - Portable media with a backup programme and off-site storage if possible (protection against fire and theft) - Network backup if secure & free Recommendation: External Hard disk + Windows backup V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.30 Slide 32 V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 31 Slide 33 Keeping it Clean Disk Fragmentation When first written to disk, files are contiguous meaning that each file is in one lump.... As they are used, files can get fragmented meaning that pieces of them become scattered around the disk.... So the disk unit has to work harder - to find the data, it must run around the disk collecting the bits together. Since disk reads are a mechanical operation, this takes time, and slows down the rate at which files are read. V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.32 Slide 34 Keeping it Clean Defragmentation The answer: Windows defragmentation tool Windows Start button:...All programs...Accessories...System Tools...Disk defragmenter The good news: 1. With modern large-capacity disk units, fragmentation is much less of a problem. 2. Windows Vista and Windows 7 both have automatic (scheduled) defragmentation turned on by default. V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.33 Slide 35 Keeping it Clean Disk Cleanup Disks get cluttered with temporary files which take up space. The answer: Windows Disk Cleanup tool Windows Start button:...All programs...Accessories...System Tools...Disk cleanup V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.34 Slide 36 Keeping it Clean Registry Cleanup Care needed a bit more advanced.... The Registry is a system file which contains lots of information about how programmes should run. - Windows programmes add, change and delete information in the Registry constantly. - But Windows is poor at cleaning up the Registry o The Registry gets cluttered with stuff. o This makes it big, disorganised, and slow to read Many good System cleaners are available o Usually handle both disk and registry cleanup. Recommendation: CCleaner Version 3 (free) NOTE FOR BTINTERNET / MCAFEE SUBSCRIBERS McAfee provides a PC Optimisation capability, which includes a cleanup tool. V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.35 Slide 37 V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 36 Slide 38 Making the most of whats there Windows search Are you forever trying to remember the name of that file, or where you put it? The answer: Use Windows Search. Windows XP: - Toolbar : right click: Toolbars: Windows Search Deskbar Windows 7 - Windows button: search box V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.37 Slide 39 Making the most of whats there Google Google remains by far the most important search engine - So no apologies for focusing heavily on it. V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.38 Slide 40 Making the most of whats there Google - Advanced Searches http://www.google.co.uk/help/refinesearch.html TypeExample (type in) Normalchris sharpe Word order can be importantsharpe chris Phraseschrissharpe Exact match (avoid synonyms)chris+sharpe Avoid certain wordschrissharpe-linkedinWildcardchris*sharpeorchris*sharpe OR operator (exclusive)chrisORsharpe V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.39 Slide 41 Making the most of whats there Google goodies http//www.google.co.uk/intl/en/help/features.html Google is so much more than a search tool... TypeExample (type in) SimpleArithmetic3+2, 3-2, 3 *2, 3/2Unit conversion3 litres in pints (also-3 litres)Currency conversion3 in dollars Complex conversion (watch out for US units!) 50 miles per gallon in litres per 100km 50 miles per imperial gallon in litres per 100km WeatherweathersaxteadDefinitionsdefineweather V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.40 Slide 42 Making the most of whats there Google other types of search chris sharpe V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.41 Slide 43 V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 42 Slide 44 Making the most of whats there Keyboard shortcuts Techies tend to live on keyboard shortcuts But even for mere mortals, they are sometimes easier than using the mouse. ActionShortcut Ctrl cCopy Ctrl xCut (copy-and-delete) Ctrl vPaste Ctrl fFind Ctrl zUndo F5Refresh (browser etc) Alt-tabSwitch windows http//support.microsoft.com/kb/126449 ActionShortcut Ctrl bBold Ctrl iItalic Ctrl uUnderline Ctrl sSave Ctrl oOpen Word, Excel, etcGeneral - Windows V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.43 Slide 45 Making the most of whats there More keyboard shortcuts ActionShortcut Ctrl +Zoom in (Internet Explorer; Chrome; Firefox Ctrl -Zoom out (Internet explorer; Chrome; Firefox F11Toggle full screen mode (on/off) (Internet Explorer; Chrome Ctrl fFind text on a web page (IE; Chrome; Firefox) Browsers V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.44 Slide 46 V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207. 45 Slide 47 Quote... Farmer's Almanac, 1978 Mitch Ratcliffe (who?) Joseph Campbell (who?) Andy Rooney (who?) Unknown And finally... definitely relevant for todays presentation... V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.46 Slide 48 The Computer gets the last word. Thank you. Don't explain computers to laymen. Simpler to explain sex to a virgin. Chris Sharpe Suffolk Computer Coaching Ubestree IT 01728 669 475 chris@ubestree.co.uk www.ubestree.co.uk Robert A. Heinlein V4 17/02/2012 Ubestree Ltd - Registered in England and Wales No. 7556207.47