v

UNCLASSIFIED

This document has been reviewed by a Y-12

DC/UCNI-RO and has been determined to

be UNCLASSIFIED and contains no UCNI.

This review does not constitute clearance for

public release.

Name:

Date:

CNS Lessons Learned Program

Brian Andrews

Feedback and Improvement Manager

Consolidated Nuclear Security, LLC

Brian.Andrews@cns.doe.gov

Amanda Crumby

10/22/2015

1

Lessons Learned Team FI&S

Sharon Chamblee

Olvin ‘OJ’ Jackson

ES&H

Mark Haskew

Engineering

Kim Fee

Projects

Eugene Harmon

Operations

Gina Nelson

Construction

Lynn Roddy

Training

Paul Maples

Pantex Performance Assurance

Lauri Minton

Y-12 Performance Assurance

Susan Gilliam

Black Belts

Bob Powell

Mea Reeves

2

268 Years of Site Experience

Sponsor: Nancy Johnson

Champion: Brian Andrews

Seated: Roddy, Haskew, Jackson; Insert: Minton; Standing: Gilliam, Chamblee, Reeves, HarmonL to R

Lessons Learned – Major Change Summary

Process/Procedure• ~60% reduction in size, greatly simplified and streamlined

• Merged seven forms into one• Simplified language

• Reduced haste• DC process, simplified submission• Lessons Learned Program will complete TIO requirements for lessons to be shared with DOE

• Eliminated the Coordinators Role

System• PerformanceTrack/SharePoint platform

• Individual preferences and distribution

• Easy forwarding of Lessons to others

• Feedback integrated (eliminating a form)

• Strong search

• No more: Log-In or Time-Out Message

4

5

6

7

8

9

10

Before this system we received ~20 feedback forms per year from 2 customers.Now with this easy method of feedback we receive 100+ per year from 50+ customers.

11

12

13

Disclaimer

This work of authorship and those incorporated herein were prepared by Consolidated Nuclear Security, LLC (CNS) as accounts of work sponsored by an agency of the United States Government under contract

DE‑NA0001942. Neither the United States Government nor any agency thereof, nor CNS, nor any of their employees, makes any warranty, express or implied, or assumes any legal liability or responsibility for the

accuracy, completeness, use made, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights. Reference herein to any specific commercial

product, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government or any

agency or contractor thereof, or by CNS. The views and opinions of authors expressed herein do not necessarily state or reflect those of the United States Government or any agency or contractor thereof, or by

CNS.

14