UX Runway ensuring teams take off...
Transcript of UX Runway ensuring teams take off...
UX Runway – ensuring teams take off successfully User Experience (UX) Owner: Natalie Warnert
AGENDA
• About Natalie
• What is UX?
• UX Project Submission & Initiation
• UX Runway
• UX Inclusion
• Questions
Natalie Warnert
Follow @nataliewarnert & nataliewarnert.com
• CSM, PSM I
• Six Sigma Yellow Belt
• Agile Project Manager - UX
– Thomson Reuters – Legal UX
– Travelers Insurance
• Email: [email protected]
• Website: nataliewarnert.com
• Twitter: @nataliewarnert
What is UX?
• How a person interacts with a system
– Flow
– Perception
– Accessibility
– Ease of use
– Understanding
Roles on UX team
• User Researchers
• Information Architects
• Visual Designers
• CSS Developers
• Accessibility
Follow @nataliewarnert & nataliewarnert.com
UX’s place in product development
• UX as Scrum/Agile team – Centralized UX team
• Research how users interact with system and make
recommendations
• Work with Product Owner to make wireframes and
designs to help:
– Write stories and tasks for tech teams
– Write acceptance criteria for stories
• Style pages appropriately & accessibly (CSS)
Follow @nataliewarnert & nataliewarnert.com
How can all work be completed in one iteration?
Follow @nataliewarnert & nataliewarnert.com
UX Runway!
Follow @nataliewarnert & nataliewarnert.com
Project intake process (New Captialized Projects)
• Funded and approved projects are submitted to UX
– The earlier the better
• Order/Priority is determined by the business
– UX is included in the business case and appropriate time is
allotted for UX runway (all segments of UX)
– Resources for project management and product ownership
are solidified
– UX is involved in pre-planning after business case is
approved – visioning, feature list, timelines, roadmaps, etc.
– UX capacity is determined on an iterative basis
Follow @nataliewarnert & nataliewarnert.com
UX RUNWAY – New Project Initiation
• Lead time of at least 2 months (depending on size of
project and UX team capacity) prior to tech
development start to:
– Conduct research as necessary prior to project and
iteration/development start
– Have UX representatives and PM at key initiation
meetings/sessions, and initial deep dives.
– Produce high level wireframes and design ideas and possible
prototyping to assist in planning for features as lead time
allows
• Can also be done as tech is spiking or doing backend and
infrastructure work
Follow @nataliewarnert & nataliewarnert.com
Project intake process (Ongoing)
• Ongoing maintenance and development work will
be submitted through Natalie Warnert
• UX will schedule enhancement work iteratively
– Every two weeks with Legal Tech iteration and release
schedule
– Requests need to give a 2-3 iteration runway for
scheduling and resource assignment
Follow @nataliewarnert & nataliewarnert.com
UX RUNWAY - Ongoing
• Iterating ahead but on same cadence
• Just in time (JIT) design
• Just enough detail provided for tech team to start work
– 80-90% completion goal for wireframe/design deliverables
• Planned room for UX changes in current iteration
– 10% capacity
Follow @nataliewarnert & nataliewarnert.com
UX RUNWAY - Visual
20.1
(current
iteration)
20.2 20.3
20.4
Development on
feature W
Feature X
Feature Y
Feature Z
Information Architects & Visual
Design User Research
TechTeam/ CSS
Accessibility UX Runway
Follow @nataliewarnert & nataliewarnert.com
How does it actually work?
• Backlog grooming – dependencies are identified
– CSS work is flagged as “Needs CSS/Design review” in TFS, task
created and assigned to UX-CSS
• UX backlog is developed, sized, and planned
• Working sessions with Product Owners
• Internal reviews for collaboration
• Demos with tech teams
• “Finished” UX work items help to drive work,
collaboration, and identify gaps
Follow @nataliewarnert & nataliewarnert.com
UX Inclusion
• EARLY IS BETTER
• Table planning, roadmapping, dependency
mapping
• Release planning
• Backlog grooming
• Stand-up/Daily Scrum
• Scrum of Scrums
• Demos
• One size does not fit all!
Thank you!
Follow @nataliewarnert & nataliewarnert.com
• Email: [email protected]
• Twitter: @nataliewarnert
• Website: nataliewarnert.com
•Questions?