UX of Disruption
16
The User Experience of Disruption
-
date post
17-Sep-2014 -
Category
Design
-
view
19 -
download
0
description
Please download to see the extensive notes, or this presentation won't make much sense.
Transcript of UX of Disruption
The User Experience of Disruption
Disruption in customer service
Disruption in marketing
Disruption in the music industry
The Disruptor
The Disrupted
The Disruptor
The Disrupted
The Disrupted
The Disruptor
The Disrupted
The Disruptor
The Disrupted
The Law of Disruption (Larry Downs)
“Social, political, and economic
systems change incrementally,but technology
changes exponentially.”
Customers find little use for disruptive products …
at first
Disruption Feels Like Failure
