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User experience for the enterprise: Fusion apps
Lonneke Dikmans
November 2011 | Nuremberg, Germany
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Vennster
• Integrated approach from three perspectives• Senior consultants with specific expertise and industry
knowledge• Add value, share knowledge• Partnership• Lonneke Dikmans is Oracle Ace Director
Human
ITBusiness
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Agenda | User experience for the enterprise
General● The problem: UX versus BPM● The solution: UX and BPM● Architecture
Fusion apps● User experience● Architecture● Demo
Conclusion
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General | The problem: UX versus BPM
Expense process● Scope is one item● Different rules for different types of expenses
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General | The problem: UX versus BPM
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Agenda | User experience for the enterprise
General● The problem: UX versus BPM● The solution: UX and BPM● Architecture
Fusion apps● User experience● Architecture● Demo
Conclusion
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General| The solution UX and BPM
User Experience
Market Research Interaction Design
Business Website/application
User ExperienceBrand Experience
Service
Service Design
Content
Information Architecture
Audience
©Akendi
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General | The solution: UX and BPM
User Experience Techniques – close the feedback gap
Planning Analysis ConceptDesign
DetailedDesign
Build Test Launch Support
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General | The solution: UX and BPM
BPM Techniques
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General● The problem: UX versus BPM● The solution: UX and BPM● Architecture
Fusion apps● User experience● Architecture● Demo
Conclusion
Agenda | User experience for the enterprise
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General | Architecture
Presentation
Process
Services
Operational systems, components, applications
Enterprise service bus
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General● The problem: UX versus BPM● The solution: UX and BPM● Architecture
Fusion apps● User experience● Architecture● Demo
Conclusion
Agenda | User experience for the enterprise
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Fusion apps | User experience
Fusion apps● Big UX team because of acquisitions● UX integral part of development process
Enterprise apps & User experience● Accurately and efficiently complete tasks● Business context is used for this• Who you are• What you are doing• Where you are• What information you need to complete the task
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Fusion apps | User experience
Research & Techniques● Contextual inquiry● Personas and scenarios● Card sorting● Tasks analysis● Quantitative methods• Eye tracking• keystroke level modeling
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Fusion apps | User experience
Analysis & Modeling● Right information at the right time● Different types of navigation● Collaboration and communication● Increased productivity and ease of use
Testing● Verify results
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Fusion apps | User Experience
Right information at the right time
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Fusion apps | User Experience
Different types of navigation
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Fusion apps | User experience
Collaboration and communication
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Fusion apps | User experience
Increased productivity and ease of use
Before: Several steps to complete a task
After: Easier navigation and a streamlined workflow
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Fusion apps | User experience
Before
After
• 60 seconds• 13 clicks
• 37 seconds• 7 clicks
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General● The problem: UX versus BPM● The solution: UX and BPM● Architecture
Fusion apps● User experience● Architecture● Demo
Conclusion
Agenda | User experience for the enterprise
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Fusion apps | Architecture
Based on Oracle Fusion Middleware
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General● The problem: UX versus BPM● The solution: UX and BPM● Architecture
Fusion apps● User experience● Architecture● Demo
Conclusion
Agenda | User experience for the enterprise
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Demo
Start demo
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Conclusion
User Experience techniques● Increase productivity● Increase accuracy● Different techniques for different phases
User experience in the enterprise● Used in Commercial off the shelf applications (Fusion apps)● Customizations● Custom development
Consider persuasive design, not just task driven
Use in conjunction with BPMHelps you define the right architecture as well
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User experience for the enterprise: Fusion apps
Lonneke Dikmans
November 2011 | Nuremberg, Germany