UX: engaging and involving students through user experience to inform library space development at...
-
Upload
academic-research-libraries-group -
Category
Education
-
view
571 -
download
1
Transcript of UX: engaging and involving students through user experience to inform library space development at...
UX: engaging and involving students through user experience to inform library space development at University of the Arts London
Tania Olsson and Sandra Reed
Six colleges, one service• Camberwell College of Arts• Central Saint Martins• Chelsea College of Arts• London College of Communication• London College of Fashion• Wimbledon College of Arts
CSM Library; Ana Escobar 2015
Why user experience ?• A different way of gathering
feedback• Commitment to user
engagement• Focus on student behaviour and
usage of space• Planning for new build projects CSM Library; Ana Escobar 2015
Student involvement• Mapping• Observing• Love letters• Touchstone tours• Focus groups• Reflective logs
LS UX Project: LCC; Leo Appleton, 2015
SchedulePhase Activity Timeframe
Phase 1 Recruitment to observation team April 2015
Briefing and training of observation team
April 28th 2015
Movement observations 29th April – 13th May 2015
Static observations 29th April – 13th May 2015
Touchstone tours 29th April – 13th May 2015
Phase 2 Focus groups May – June 2015
Phase 3 Reflective logs June – July 2015
Phase 4 Briefing analysis team July 2015
Analysis July – August 2015
Phase 5 Reporting and next steps October 2015
Mapping
Observing
Touchstone tours• Walk and talk• Subjective view of space• Most / least used areas• Suggestions
LCF Library; Ana Escobar 2015
Focus groups• Observer feedback:
• College / UAL themes• Critique of methodology
• College focus groups; discussion on spaces:• Type • Layout• Amount • Behaviours • Staff support LS UX Project: LCC; Leo Appleton, 2015
Love letters
LS UX Project: Love letter; Anne Odling-Smee 2015
Reflective logs
LS UX Project: Reflective logs; 2015
Project outputs / outcomes• UAL UX reports• Student reflective journals• Recommendations for existing
spaces and planning new library building projects• Fed into student focussed policies• Methodology for future UX projects LCC Library; Sandra Reed 2016
Case study: London College of Communication Library
Consult the UX report evidence:• Themes• Static observation• Maps with pathways• Focus group• Touchstone tours
LS UX Project: LCC mapping 2015
Create your solutionUse icons or draw your solution on the LCC map
What happened at LCC?
Library Services UX
https://spark.adobe.com/video/HkqN9yvE
LCC Library ; Sandra Reed 2016
Thank you for listeningTania OlssonLearning Resources Manager London College of [email protected]
Sandra Reed Discovery Librarian (Resources & Communications)[email protected]